INVITATION TO TENDER

No. -------------------- February 27, 2017

Dear Sirs,

Sub: Providing Reception, Catering and Housekeeping Services at ISRO Guest House,

S-37 Greater Kailash-II (GK-II), New Delhi.

* * *

DOS/ISRO Br. Secretariat Delhi for and on behalf of the President of India (The Purchaser) invites

sealed Tender in TWO PARTS for entering Contract for Providing Reception, Catering and

Housekeeping Services at ISRO Guest House, Greater Kailash-II (GK-II), New Delhi.

The due date for submission of quotation in Two Parts is 20/04/201716:00 Hrs. IST.Since

late offers are not considered, please send your offer to reach us well within the due date and time.

Thanking you,

Yours faithfully,

[RathinSengupta] Under Secretary

For and on behalf of the President of India [The Purchaser]

TENDER NOTICE

SUB: Providing Reception, Catering and Housekeeping Services besides on-call Electrician & Plumber services at ISRO Guest House, Greater Kailash-II, New Delhi.

ISRO invites sealed quotations in Two parts, i.e. Techno-Commercial Bid and Price Bid from eligible service providers who have their Registered office/ Branch office within Delhi-NCR for Providing Reception, Catering and Housekeeping Services besides on-call Electrician & Plumber services at ISRO Guest House, S-37 Greater Kailash-II (GK-II), New Delhi for a period of 2 years which shall be extendable for a further period of Two years on annual basis.

Interested Service Providers who are complying with the eligibility criteria mentioned in this Tender document may download the Tender documents from our website www.isro.gov.in and submit offers along with a prescribed Tender fee of Rs.563/- in the form of Demand Draft (DD) drawn in favour ofAccounts Officer, DOS Br Sectt payable at New Delhi. No other mode of payment for tender fee is acceptable. Service Provider’s name and Tender No. shall be indicated on reverse side of the DD. DD shall not be dated prior to the date of advertisement and after Tender due date. DD shall be kept separately along with a Techno-Commercial Bid. Techno-commercial Bids without DD for tender fee shall be treated as incomplete and the same shall be rejected.

Tenders completed in all respect shall be submitted to the Under Secretary, DOS Br Secretariat, New Delhi on or before 20/04/2017@ 16:00 Hrs. IST. Techno-Commercial Bid(s) will be opened on 21/04/2017 @ 11:00 Hrs. IST in the presence of Service Providers/representatives.

I. Instructions to Tenderers

I.1 Submission of Techno-Commercial Bid

a) Service Provider shall submit Techno-commercial bid as specified in Annexure-A duly conforming all the parameters mentioned therein.

b) All the points are to be properly responded instead of simply mentioning "compliant" or otherwise.

c) In order to evaluate the eligibility of the Service Provider, all the conditions mentioned in the Annexure–B shall be considered. Techno-Commercial Bid without any supporting documents for the details provided therein shall not be considered. No correspondence in this regard shall be entertained.

d) Earnest Money Deposit/ Bid Security: –Service Providers are required to submit Earnest Money Deposit (EMD) for an amount of Rs.75,000/- [Rupees Seventy Five Thousand Only]refundable (without interest), in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in favour of Accounts Officer, DOS Br. Sectt, New Delhi payable at New Delhi along with their Techno-commercial bid. EMD/Bid Security of unsuccessful bidders shall be returned to them at the earliest after the finalisation of the Tender without any Interest whatsoever. The EMD/Bid Security of the successful bidder would be returned, without any interest whatsoever, after the receipt of Performance Security from them as called for in the contract. The DD/PO/BC towards EMD shall be enclosed along with Techno-commercial Bid. In case, if it is enclosed with

Price Bid, the offer will not be considered.

e) The documents mentioned in the above tender along with the Demand Drafts for Tender Fee & EMD must be kept in a sealed envelope and superscribed as

“PART – I: Techno-Commercial Bid for Service Contract for Providing Reception, Catering and Housekeeping Services besides on-call Electrician & Plumber servicesat ISRO Guest House, Greater Kailash-II (GK-II), New Delhi’’

I.2. Submission of Price Bid:

a) The price Bid shall be submitted in Annexure – I to this Tender Notice.

b) ISRO HQ/DOS reserves the right to reject any unreasonable/conditional offer without assigning any reasons.

c) Price must be shown in figures and words. In case of difference in amounts mentioned in words and figures, the amount mentioned in words shall prevail over the amount mentioned in figures.

d) Duly filled Price bid form must be kept in a sealed envelope superscribed as

“PART – II: Price Bid for Service Contract for Providing Reception, Catering and Housekeeping Services besides on-call Electrician & Plumber servicesat ISRO Guest House, Greater Kailash-II (GK-II), New Delhi.

NOTE: Both the separate sealed covers of Techno-commercial bid and Price bid shall be placed in a bigger sealed envelope superscribed as

“Tender for Service Contract Providing Reception, Catering and Housekeeping Services besides on-call Electrician & Plumber servicesat ISRO Guest House, Greater Kailash-II (GK-II), New Delhi - Containing Part-I and Part-II bids individually sealed”

1.0 Preamble:

ISRO Guest House, Greater Kailash-II, New Delhi, is situated at S-37, GK-II, New Delhi, and is catering to the needs of the ISRO centers/Units located across the country. ISRO Guest House, Greater Kailash-II, New Delhi provides transit accommodation arrangement primarily for ISRO officials as well as officials from other central Govt. Departments. ISRO Guest House, GK-II, New Delhi comprises of well-furnished 11 rooms (2 executive rooms, 2 single bedrooms, 4 double bed rooms and 2 four-bedded rooms) besides 1 Dining Hall, basement dormitories and a Front Office Reception lobby. ISRO/DOS is looking for a qualified and awell-established Service Provider who has the potential to manage the ISRO Guest House, GK-II, New Delhi facility.

2.0 SCOPE OF WORK 2.1 The scope of work to be carried out under the Service Contract is essentially

maintenance and smooth running of ISRO Guest House, GK-II, S-37, New Delhi and shall include:

A. Manning of Front office by supervision B. House Keeping services by positioning suitable personnel and C. Catering Services by preparation of food items and maintenance of canteen and

dining area by positioning cooks/stewards/helpers. D. Inventory Management.

Besides the above, the contractor shall also attend to operation and maintenance of Civil, PH & Electrical installations on call basis.

All the activities shall be carried out on round the clock by engaging suitable person[s] on three shift basis. The details of the work to be carried out under each category shall comprise:

A. Manning of Front office by supervision:

2.2 Manning of Front office by the well-educated, well-mannered and trained

supervisory level person on round the clock basis or as directed by Under Secretary/ Section Officer, ISRO Guest House, GK-II, New Delhi/any authorised officer.

2.3 The activities for manning the front office shall include:

• Receiving notification of arrivals of guests.

• Making the rooms ready for occupation by guests by changing linen such as bed sheets, pillow covers, towel etc.

• Servicing of guest rooms including toilets.

• Welcoming the guests and making their stay comfortable.

• Preparation of bills and collection of room tariff / food charges from the guests and remitting the same as per the instructions of authorised official of ISRO/DOS office, New Delhi on the same day with proper accounting entries in the registers.

• Preparing and submitting Room Occupancy Report.

• Arranging food requirement of the guests.

• Attending the room calls of inmates/guests and to provide wake-up calls at the appropriate time, if any, requested by the guests.

• Daily cleaning of all rooms and common areas of the property.

• Maintenance of the Check-in and Check-out register on daily basis.

• Maintaining accommodation register and other requisite records as directed by Section Officer, ISRO Guest House, GK-II, New Delhi.

• Providing round the clock counter service/room service to the inmates and guests at Guest House.

2.4 Co-ordinate with the Under Secretary/Section officer of ISRO/DOS office, New Delhi for allotment of room to the guests and their transport arrangements.

B. Housekeeping Services: 2.5 The Successful tenderer shall be fully responsible for the Housekeeping Services at

ISRO/DOS Guest House at S-37, Greater Kailash, Part-II, New Delhi under the overall supervision and direction of the Department. The facility consists of appx plinth area of 300 sq.m and floor area of 270 sq. m.

2.6 Utmost attention shall be given towards excellent upkeep and cleanliness of

common toilets, fixtures therein such as Western Commodes, urinals, washbasins, etc., and lobbies, lifts, corridors, staircases, etc. The successful tenderer will, therefore, ensure washing and pocha every four hours in these places. As regards dedicated toilets attached to senior officers this would need to be attended on call basis.

2.7 The service provider shall make arrangements to refill the sanitary cubes, deodoriser and other consumables like air fresheners, phenyl, toilet roll, tissue box and liquid soap for hand wash & other cleaning material as specified under Annexure H. He shall also arrange to spray air fresheners in VIP rooms, Conference Rooms, Lifts, Dinning Areas, Public Meeting Places, Reception Area on a daily basis and also as and when required. These materials shall be brought against the delivery challan after making necessary entry at security. A separate Register shall be maintained by the service provider regarding the receipts and usage of the materialsto be countersigned by the authorized person of DOS/ISRO. If the brand/quality of the cleaning material is not satisfactory, the same is liable to be changed as per the requirement ofISRO Guest House, GK-II, New Delhi.

2.8 The work to be carried out shall also include by the service provider arranging of heavy duty and low duty vacuum-cleaners, scrubbing and polishing machines and other equipment which are required to be used during execution of the work. All the machines to be used should be appropriate for the surfaces existing at site and in no way damage the surfaces/fixtures/fittings/furniture beyond normal wear and tear. In case the housekeeping personnel damage the surfaces/fixtures/fittings/ furniture, the Department will be well within its rights to recover the cost of restoring the damaged area and/or impose a penalty on the Tenderer. The decision of the ISRO Guest House, GK-II, New Delhi will be final and binding on the Successful Tenderer.The List of such equipments as indicated under Clause 4 will be submitted by the tenderer in advance. The equipments should be in full working condition and suitable back-up is to be maintained for ensuring fail-safe maintenance.

2.9 The service provider will be allowed to dispose off the garbage generated and retain the proceeds out of the sale of the garbage. This will be open to the scrutiny of ISRO Guest House, GK-II, New Delhi.

3.0 The periodicity at which work is to be carried out at site is broadly divided into three

categories Daily, Weekly and Monthly. 3.1 DETAILS OF WORK TO BE CARRIED OUT DAILY ARE AS UNDER:

(INCLUDING SUNDAY & HOLIDAYS)

(a) General cleaning (sweeping, mopping, dusting and any other connected work) of the office rooms, open office halls, Conference rooms, reception, corridors, lifts, stores, pantry areas, stairs, Air Handling Unit area, space for water coolers, toilets, parking areas, service areas, service roads, pavements and roads within ISRO Guest House, GK II etc., and all unspecified areas/locations within ISRO Guest House, GK II.

(b) Removal of garbage from dustbins in plastic bags. Replacing used plastic garbage bags with fresh ones. Carrying of garbage in trolley with high quality rubber wheels. No garbage will be left at the site overnight. The plastic bags for the dustbins and for removal of garbage will be provided by the Tenderer.

(c) Removal of waste paper, packing material and any other garbage from the entire premises including staircases, lifts areas, open areas, etc.

(d) Cleaning of table tops, chairs, almirahs, frames, panels, railings, glasses with approved cleaning material besides cleaning of workstations, PCs and printers/photocopiers with dry cloth.

(e) Stain removal treatment of entire premises including stairs, rooms, halls, reception, toilets, lifts, etc., and stain removing from fixtures, furniture and equipment.

(f) Air-freshener spray in officers’ rooms and lifts once in a day and also as and when required and as directed by ISRO/DOS.

(g) Restocking of toiletries in toilets after intensive daily checking in the morning and at intervals of six (6) hours thereafter, cleaning and scrubbing of toilets, WCs, urinals, wash basins, floor area of toilets and cleaning and wiping of mirrors, frames, etc., in toilets with approved material, refilling liquid soap dispensers (on daily basis in public toilets and on requirement basis in officers’ toilets), re-filling of toilet rolls / tissue papers, etc.

(h) Removal of dirt on the inner walls, or on the foot of doors, ventilators, etc., as and when required.

(i) Biodegradable and non-biodegradable waste shall be segregated and disposed of by the Tenderer on a day-to-day basis and required numbers of dustbins will be provided by the Tenderer. The Tenderer should follow the Government guidelines/Acts in this regard.

3.2 DETAILS OF WORK TO BE CARRIED OUT WEEKLY ARE AS UNDER:

(a) Machine and hand scrubbing and thorough cleaning / washing of the entire floor area by using approved cleaning material and dry/wet mopping.

(b) Dusting of walls, ceilings, etc., from top downwards and removal of cobwebs.

(c) Polishing of brass / copper fixtures. (d) Cleaning of window panes and partition doors. (e) Cleaning of drinking water cooler areas, dust bins, buckets, etc., with detergent. (f) Cleaning and dusting of venetian blinds and brushing of upholstered chairs and

sofas besides cleaning of wooden flooring areas.

3.3 DETAILS OF WORK TO BE CARRIED OUT MONTHLY ARE AS UNDER: (a) Vacuum cleaning of upholstery of sofas and other upholstered chairs and A.C.

grills. (b) Cleaning of nameplates and paintings (glass framed). (c) Cleaning of floors by shifting and moving furniture such as sofas, almirahs, tables,

etc. (d) General cleaning/dusting of panels, posters, paintings, light fittings, fans, tube lights

and other electrical fittings. (e) Polishing of Granite/Marble floor areas, cleaning of sanitary/water supply fixtures,

wall tiles, etc. (f) Removal of cobwebs in back/hidden areas in places like electric substations, U.P.S.

room, telephone exchange, A.H.Us, etc. (g) Removal of weeds from the edges of paths/roads, paved-laid areas, corners,

crevices in terraces, etc. (h) Cleaning of Fountain, balconies & other outside areas.

4.0 The list of tools, accessories and cleaning equipment to be deployed by the Tenderer are as under: -

(a) 4 wheeled trolley (for garbage removal) (b) 4-legged stools (industrial), or balanced ladders (c) Industrial vacuum cleaners – (01 nos.) (wet and dry) (d) Heavy duty scrubbing machines (01 nos.) (e) High power jet machines (01 nos.) (f) Heavy duty polishing machines with pads (01 nos.) (g) Mops /swabs (h) Feather brushes (i) Upholstering brushes (j) Brooms (k) Scrubbing brushes (hand) (l) Squeezes 18”, 24”, etc. (m) Glass squeezes (n) W/C brushes (o) Buckets (p) Long handled cobweb brushes (q) Metal dust pans (r) Nylon scrubbers (s) Dusters

C. “CATERING SERVICES”

5.1 The Tenderer shall arrange for providing cooking and service of quality

vegetarian/non-vegetarian food and other items at the ISRO/DOS staff housing as

per rates specified in Annexure D. The rates of various items of snacks, food, general items&beverages at the Staff Housing shall be fixed by the Department and these shall be prominently displayed on Notice Board.

5.2 The tenderer shall arrange for preparation and service of quality items of snacks, beverages as decided by the Department and serve them to the guests, visitors and all the programmes organized by the Department.

5.3 The Tenderer shall have required specialized and trained staff for cooking as well as supervision and for service, catering, helping jobs etc. The cooks should be proficient and trained in different cooking specialties like North Indian, South Indian, Continental, Chinese and any other Special Dish(es). The workforce deployed should be adequate to provide highest standards of quality and services.

5.4 The Shift Manager is overall responsible for the supervision of all personnel including kitchen, Dinning Hall & Store Operation.

5.5 The Department reserves the right to ask the tenderer to replace the Workforce which shall be replaced within one week from the date of such communication in case of misbehaviour, poor quality of preparation of food, etc.

5.6 Various kitchen equipments and gadgets shall be supplied by the Department which shall be maintained in good condition by the Successful Tenderer and if any damage of such equipments not attributable to normal wear and tear shall be replaced by the Successful Tenderer with a similar quality item or remit the book value of the item to the ISRO/DOS, New Delhi. The handed over kitchen equipments and gadgets shall be returned by the Successful Tenderer at the time of expiry / termination of the Contract, to authorized representative of the Department in good working condition.

5.7 Apart from the kitchen infrastructure, gadgets, equipments and other items provided by the Department, the utensils, crockery and all other required material for providing high quality and standards of cooking and catering services shall be arranged by the tenderer at his own cost.

5.8 The Piped Natural Gas (PNG) connection is provided at the kitchen and the monthly consumption charges shall be borne by the Successful Tenderer on receipt of the bill before the due date to avoid disconnection of the PNG connection.

5.9 Cooking & catering is the responsibility of the Service Provider as per need i.e. for normal time and peak time. The menu, timings and rates are fixed in the Tender document. The catering bill shall be collected by the Service Provider.

D Inventory Management:

6.1 A proper Inventory of all the equipments, fittings and furniture, linen including consumables etc., which are placed at the direct charge and custody of the Contractor shall be maintained by the Contractor. For any shortage of items noticed during the period of the contract, appropriate replacement value of the item shall be recovered from the amount payable to the Contractor by DOS/ISRO.

6.2 The successful service provider has to account for the inventory while taking the charge and the Focal Point of DOS/ISRO shall take over the inventory after the termination/expiry of the contract.

7.0 Workforce for executing the Work: 7.1 The work involved in each category of workforce is quantified as Units. Each unit is

equal to 2hrs of work assigned to respective category. Each shift contains 4 Units of work.

7.2 To execute the above-defined activities, the Service Provider shall provide following

minimum number of personnel every day [i.e. 365/ 366 days in a year] including shifts as per the scope of the work and other terms and conditions mentioned.

* The Manager is overall responsible for the supervision of all personnel

$ Two hours of duty of each category of work is defined as one unit of service. For example two hours of Reception clerk duty is one unit of Reception clerk services and thus 8 hours of duty will contain 4 units of service.

** The contractor shall also provide Electrician & Plumber services on-call basis. 7.3 The activities to be carried out by each category of person shall include,

Sl. No.

Category Nature of Work

01 Manager

Overall Supervision of all shift personnel including Reception, Kitchen Dining Hall and stores.Preparation of Guest House rooms, arranging Lunch/Dinner to the guests, laundry co-ordination such as changing bed spreads, house linen viz. bed sheets, pillow covers, towel etc. Oversee the cleaning of all rooms, stair cases, entrance of Guest House, Reception Office and including the compound wall of the Guest House premises. The Manager shall be responsible to extract & manage the work efficiently from other workers, maintenance of accounts of linen items given for washing. Interaction with the Officer-in-charge of ISRO/DOS regarding proper maintenance &up keep of the Guest House.

02 Reception clerk Person engaged for manning the front office shall be responsible for all activities relating to Reception Office viz. Receiving notification of Guests, welcoming the Guests & allotting Room, Daily Check-in & Check-out entries in Guest House Register.Attending room calls of inmates/Guests & to provide wake-up calls etc. Preparation of Guest House boarding & lodging Bills.Preparation of Daily Occupancy Report

Sl.No. Description of Work &Category

Minimum No. of Persons To be deployed daily

Total No. of Units

$for two years

Part - A : I House Keeping & Reception Services

IA Manager* – Highly Skilled 02 5840

IB Reception Clerk – Skilled 03 8760

IC Room Attendant - Unskilled 03 8760 ID Safaiwala – Unskilled 03 8760

Part - B : II Catering Services

IIA Cook – Skilled 02 5840

IIB Kitchen helpers – Unskilled 03 8760

Total : 16

(to be submitted with the monthly Bills)

03 Cook Preparation of quality Vegetarian, Non-Vegetarian & Continental ffod for Breakfast, lunch, Dinner besides snacks and Coffee/Tea/Milk etc. He should be proficient & trained in preparation of South and North Indian Dishes besides Chinese and other special dishes. He should maintain high standards of hygiene and cleanliness in the Kitchen.

03 Safaiwala Performing housekeeping, cleaning duties of Guest house rooms including common areas, open terraces and other premises. Cleaning of waste bins and collection of general waste from all public areas, removal & disposal of dry garbage, mopping of uncarpeted floors, cleaning of lights & A/C vents, fans, lights, panel strips, artifacts, Disinfectant treatment of toilets, water closets and wash basins, sponging off wall stains, polishing telephone instruments, thorough cleaning of the refrigerators and underneath & behind all movable furniture. Cleaning of office and conference room etc., in complete.

04 Kitchen Helpers Washing used meal plates, tumblers, katories (with washing powder using hot water) as per the pattern adopted by this office. Providing clean filtered drinking water and mosquito repellents in the rooms. Watering of the potted plants placed outside the building. He will also assist the cook during Breakfast, lunch, Dinner preparations and maintain high standards of hygiene and cleanliness in the Kitchen.

05

Room Attendant Upkeep of rooms and suites of Guest House in perfect and impeccable manner. Making beds by changing the bed spreads etc., Cleaning of all rooms and corridors, Preparation of the rooms. Servicing of guest rooms and toilets. Dusting of table tops, cleaning of partition & window glasses, removal of stains from the table tops & walls, back entrance, main & rear stairways and other common areas.Escort the guest and carrying their luggage during check-in and check-out. Helping the guest to familiarize with guest house rooms. Providing clean filtered drinking water and mosquito repellents in the rooms. Sending soiled spreads, linen and towels for washing/laundering on periodical basis and collecting the same after washing and keeping in safe custody.

06 Plumber (on-call basis)

Plumber shall be capable of attending to all plumbing-related complaints independently.

07 Electrician (on-call basis)

Electrician shall be capable of attending to the electrical complaints independently in LT installation and shall be familiar with control wiring, power wiring, cabling etc.

8. General Terms and Conditions: 8.1 Water supply for carrying out the work as per this agreement shall be provided. The

Successful Tenderer shall be required to make his own arrangement to carry water wherever required by means of base pipes, buckets, etc., as per requirement.

8.2 Once the Competent Authority accepts the tender, the Successful Tenderer shall be responsible to provide the contracted services within 10 days from the date of issue of letter of award.

8.3 Canvassing of any information in connection with the tender is strictly prohibited which may disqualify the tender. The tender must be unconditional.

8.4 For any clarification regarding the scope of work and/or any terms and of tender,

the intending tenderer can seek clarification from Under Secretary/Administrative Officer, ISRO/DOS, New Delhi, on working days.

8.5 The Successful Tenderer shall avoid frequent replacement of Maintenance staff

and shall do so only with the prior approval of Under Secretary/ Section Officer or any authorized personnel specified for the work. Whenever any housekeeping staff is absent due to illness or any other reason, the contractor shall make necessary arrangements to provide similar workforce during their absence or till the staff returns to the work so as to avoid in convenience and delays in routine maintenance activities. The Successful Tenderer shall arrange for identification cards / badges (duly counter – signed by the Departmental Officer-in-Charge for his staff/workers engaged by him and the same shall be carried with them and produced when demanded by the authorized personnel of the Department and by any occupants of DOS Staff Housing Complex whenever necessary for maintenance works. The contractor shall effect payment of wages to his staff promptly every month and furnish poof of the same to the Engineer in charge so as to safe guard the interest of the staff deployed works. If any complaint is received from the staff about non–payment of their wages by the Successful Tenderer the matter will be viewed seriously and necessary amount withdrawn from his bill and paid to the staff so affected.

8.6 The Successful Tenderer shall co-operate and co-ordinate with other Departmental

staff for proper and timely implementation of his services in terms of circulars issued by the department from time to time.

8.7 The Successful Tenderer shall co-operate and co-ordinate with other contractors /

agencies working in the same area and shall not cause any hindrance to the other agencies in their work.

8.8 No claims whatsoever, either for loss of Successful Tenderer’s property, tools and

appliances, equipments etc., or accident of workmen during the course of work, will be entertained and no losses made good by the Department on any such account. The workmen deployed on the work shall evince particular care and abundant precaution while doing their duties and special precaution shall be bestowed where electric lines and cables exists, both exposed and underground. Any damage to men or property of Department due to careless operation and consequential losses shall be to Successful Tenderer’s account. The Department will not to be responsible for payment of any compensation on such account. The Successful Tenderer shall take all precautionary steps to avert any accidents resulting in damages to men and property.

8.9 All maintenance activities shall be so carried out as not to damage Departmental

property or existing Sanitary / Water supply / Electric service lines. Any damage or extraneous loss to Departmental property due to rough or careless handling will be to Successful Tenderer’s account.

8.10 The Successful Tenderer shall employ trusted workmen on the job and inhabited areas shall not be trespassed without obtaining specific permission of the Occupants. The contractor’s men shall not infringe the normal principles of carrying out their duties with the least disturbance or least discomfort to the occupants.

8.11 The Successful Tenderer shall ensure that the pump operator exercises a constant

vigil to monitor the operations for an effective and safe performance of the pump sets for an uninterrupted supply of water during the pump operations. The timings for pump operation shall be decided in consultation with and as per direction of authorized personnel In the event of general failure of Electricity, load shedding by BSES authorities or interruption of Electricity, due to fault in the line or equipment, the operation schedule of pumping and associated activities shall be rescheduled as my be considered necessary to suit such occasions.

8.12 The ISRO/DOS does not extend facilities like transport, canteen and medical and

other facilities to the Successful Tenderer and his laborers. The Successful Tenderer should make his own arrangement for the same.

8.13 The workmen shall have to inform the Under Secretary/Section Officer, DOS/ISRO

immediatelyincase of any mal-functioning of plant equipment and the instructions conveyed consequently shall be strictly followed.

8.14 The tenderers attention is invited to the provisions under clauses 18A to 20 dealing

with workmen compensation, contract labour (R & A) Act 1970 Fair wage clause and minimum wages Act 1948 etc. Tenderers shall abide by these provisions to the extent applicable. The fair wages to be paid to the labour employed by contractors shall not be less than the Minimum fair wages declared from time to time by the respective state Government Authorities of Central Government whichever is higher.

CERTIFICATE

The above General Terms and Conditionsare acceptable to me/us and these

shall also be deemed to form part of Contract Agreement along with all other Tender forms.Our rates are quoted accordingly. DATE:

SIGNATURE OF TENDERER PLACE: NAME AND ADDRESS

9.0 EVALUATION OF BIDS

A) TECHNO COMMERCIAL BID EVALUATION 9.1 Thetechno-commercialbidshallbeopenedfirstandprior to the detailed technical

evaluation, ISRO/DOS shalldetermine the substantial responsiveness of each bid to the Bidding Documents. For the purpose of these Clauses, a substantially responsive bid is one which confirms to all the terms and conditions of the Bidding Documents without any deviations.

9.2 A bid determined as not substantially responsive shall be rejected by ISROHQ/DOS.

9.3 Technical Evaluation Criteria:Service Providers have to meet following evaluation criteria to be technically qualified. Any service provider who does not meet any of the following criteria will be technically dis-qualified and their price bids will not be opened.

Sl No:

Criteria/ Condition to be met Proof required to be submitted in Support

1 Bidder should have expertise in providing the primary scope of this Tender ie Reception, Catering and house-keeping services for the guest house

As a proof Copy of at least two such contracts/Work orders executed in last five years in a guest house/hostel/Township having at least 10 rooms in a reputed organisation/establishment and successful completion certificates from respective service receivers shall be enclosed. Service Provider should facilitate Survey visit by ISRO/DOS to such Service Receiver’s premises for inspection.

2 Bidder should have an established arrangement to meet the other services in the scope of the tender iemaintenance of civil, PH & Electrical installations in the guest house

As a proof Copy of at least one contract/Work order executed in last five years with scope maintenance of civil, PH & Electrical installations in any reputed organisation/ establishment and successful completion certificates from respective service receivers shall be enclosed. OR Proof for Tie up with any other agency meeting the above qualification ie expertise in providing maintenance of civil, PH & Electrical installations shall be enclosed

3 Bidder should have Registered office/Branch office within Delhi

A copy of any valid registration showing Office address,

NCR to ensure regular liasoning& coordination

OfficeTelephone/electricity bill showing address shall be enclosed

4 Bidder shall be in sound financial condition

Copies of Profit & Loss accounts and Balance sheets of last 3 financial years and IT returns of last 3 years shall be enclosed as proof.

5 Proprietors/Directors/Office bearers of the bidder shall not be under any criminal prosecution

A declaration to this effect shall be submitted in bidders letter head

9.4 The Techno-Commercial Bid evaluation shall be done on the basis of bidder’s response to “Techno-Commercial Bid Format”

9.5 During evaluation of the bids, ISRO/DOS shall ask any service provider to produce the Originals of the documents attached for verification. Any failure in this regard by the Service provider shall be entitled for gross rejection of their Technical Bid.

9.6 After evaluation ofthe Techno-Commercial bids, the Pr ice bidsofthosefoundqualifiedasper the tender requirementsof the ISRO/DOSshall only beopened.

9.7 Prices are to be quoted in the Price bid format Annexure. 9.8 Tenderer has to quote only Service charges per unit for each category of service

in Rupees. All other entries in the Price bid format are as fixed by ISRO/DOS. 9.9 Determination of L1: The total lowest landed cost to ISRO/DOS for all line items

in Price bid Annexure Ishall be reckoned as L1. 9.10 Split orders shall not be provided. 9.11 Tenderers quoting unreasonably low service charges and zero service

charges for any categories of services are liable for rejection. 9.12 In addition prices for Cleaning Materials to be used per month by Service Provider

during the period of contract are to be submitted in Annexure II

9.13 Tender Fee:

Tender Fee for a sum of Rs.563/- (Rupees Five hundred and sixty three Only)in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in favour of Accounts Officer, DOS Br. Sectt, New Delhi payable at New Delhi. No other mode of payment for tender fee is acceptable. Service Provider’s name and Tender No. shall be indicated on reverse side of the DD. DD shall not be dated prior to the date of advertisement and after Tender due date. DD shall be kept separately along with a Techno-Commercial Bid. Techno-commercial Bids without DD for tender fee shall be treated as incomplete and the same shall be rejected.

9.14 Earnest Money Deposit

Service Providers are required to submit Earnest Money Deposit (EMD) for an amount of Rs.75,000/- [Rupees Seventy five Thousand Only]refundable (without interest), in

the form of Demand Draft/Pay Order/Banker’s Chequedrawn in favour of Accounts Officer, DOS Br. Sectt, New Delhi payable at New Delhi along with their Techno-commercial bid. EMD/Bid Security of unsuccessful bidders shall be returned to them at the earliest after the finalisation of the Tender without any Interest whatsoever. The EMD/Bid

Security of the successful bidder would be returned, without any interest whatsoever, after the receipt of Performance Security from them as called for in the contract. The DD/PO/BC towards EMD shall be enclosed along with Techno-commercial Bid. In case, it is enclosed with Price Bid, the offer will not be considered

9.15 Techno-Commercial bids without Tender Fee/EMD the tender shall be rejected

summarily.The conditional bids shall not be considered and will be out rightly rejected in very first instance.

9.16 Tender Fee/EMD/Bid security shall be exempted to registered vendors or vendors who have already applied for renewal of registration, Central PSUs/PSEs/Autonomous Bodies, Micro and Small Enterprises, KVIC, National Small Industries Corporation, on submission of attested copy of such Registration Certificate. ISRO/DOS shall not entertain any correspondence in this regard after opening of the Tender. The EMD/Bid Security will be forfeited if the Tenderer withdraws or amends, impairs or derogates from the tender in any respect during the period between Tender Due date and tender finalisation. No separate order or letter would be issued for forfeiture of EMD/Bid Security which follows on default and shall be credited at once to the Government Account.

10.0 Performance Bank Guarantee/Security Deposit & Contract Execution

10.1 The Successful Tenderer shall guarantee faithful execution of the contract in accordance with the terms and conditions specified herein. As a performance security, the Successful Tenderer shall furnish a Security Deposit in form of a Performance Bank Guarantee (PBG) for 10% of the total contract value valid till the completion of the contract. The PBG shall not carry any interest and shall be returned after the completion of all the contractual obligations. The PBG shall be issued by Nationalized Bank and has to be executed within 10 days of receipt of Order.

In the event of breach of any of the terms and conditions of the Contract, ISRO/DOS shall have (without prejudice to other right and remedies) right to terminate the contract forthwith and/or to forfeit the entire or part of the amount of Security Deposit or any part thereof.

10.2 The notice inviting tender shall form a part of the contract document. The

Successful Tenderer shall, as directed by the Department, sign the necessary contract documents on a non-judicial stamp paper of Rs.100/- consisting of the notice inviting tender, all the documents including various Terms and conditions attached the Service Contract.

11. Period of Contract 11.1 The Tender is for entering into contract initially for a period of 3 months and on

satisfactory completion of the trial period of three months, the contract may be confirmed and extended for a period totaling Two years from the date of award of contract unless it is curtailed or terminated by ISRO/DOS, New Delhi, owing to

deficiency of service, sub-standard quality of workforce deployed, breach of contract, reduction or cessation of the job requirements with 30 (Thirty) days notice. The contract shall automatically expire unless extended further upon mutual consent.

11.2 The Contract may be extended on the same terms and conditions for a further period of two more years with the Successful Tenderer.

11.3 The Successful Tenderer shall not be allowed to transfer, assign, pledge or sub-contract its rights and liabilities under the contract to any other agency without the prior written consent of ISRO/DOS.

11.4 The Tenderer shall comply with the statutory rules connected with Contract Labour [Registration and Abolition Act] 1970, and Central Rules 1971, Employees Provident Fund Act, Employees State Insurance Act, Minimum Wages Act, Payment of Wages Act, Workmen’s Compensation Act and shall submit necessary registration documents whenever called for.

11.5 The Tenderer shall be bound by the details furnished by him/her to ISRO/DOS while submitting the tender or at subsequent stage. In case, any of such documents furnished by him/her is found to be false at any stage, it would be deemed to be a breach of terms of contract making him/her liable for legal action besides termination of the contract.

11.6 The agency shall depute a coordinator who would be responsible for immediate

interaction with DOS/ISRO so that optimal services of the persons deployed by the agency could be availed without any disruption.

12. Liabilities, control etc. of the persons deployed 12.1 Services will be required round the clock for all the days in a month irrespective of

holidays.Successful Tenderer shall deploy the workforce such that round the clock services are provided.

12.2 The Successful Tenderer shall maintain Attendance Register, and a copy of the

same shall be submitted along with bills while claming monthly payment. 12.3 The shift timing and number of persons deployed in each shift shall be prepared in

consultation with Section Officer of ISRO/DOS. Successful Tenderer shall provide the duty chart every month on the Notice Board and hand over a copy to Section Officer for records.

12.4 The Shift persons shall not leave the premises unless the reliever reports for duty. 12.5 The Workforce deployed shall reach the work spot well in time and strictly follow the

rules and regulations regarding safety and security of the office. 12.6 All Workforce deployed should attend for duty in proper uniform (as prescribed by

ISRO/DOS, New Delhi) and they shall be courteous and well behaved.

12.7 The character and Antecedents of the Workforce deployed shall be got verified through record check by the Successful Tenderer from the concerned Police authorities, and submit the Original Police Report to this office.

12.8 Successful Tenderer will be required to follow the Security requirements such as

possessing a valid pass/identity card while entering the ISRO/DOS and maintaining high order of discipline while on duty. The Successful Tenderer will make own arrangement for preparing Photo ID Card, duly signed by Under Secretary/Section Officer of ISRO/DOS

12.9 The Workforce deployed are not authorized to communicate any official information

they may come across during their working in the office. 12.10 No overtime shall be paid under any circumstances.

12.11 The Successful Tenderer shall be responsible for any theft, pilferage or misbehavior by any his workforce engaged for carrying out the work.

12.12 In case, the workforce employed by the Successful Tenderer commits any act of

omission/Commission that amounts to misconduct/indiscipline/incompetence, the Successful Tenderer will be liable to take appropriate disciplinary action against such persons, including their removal from site of the work, if required by ISRO/DOS.

12.13 The Successful Tenderer shall replace immediately any of its personnel who is

found unacceptable to ISRO/DOS because of security risks, incompetence, conflict of interest, improper conduct etc. upon receiving written notice from this office.

12.14 The Successful Tenderer shall deploy well-educated, experienced personnel having

excellent knowledge of English & Hindi for carrying out the jobs. The Contractor before execution of the work shall specify the actual number of workers to be engaged for the job. The Contractor shall also employ supervisors to supervise the job and the supervisors shall have minimum three years’ experience in housekeeping services in or other similar establishments so as to maintain the building to the required standard and quality and to ensure workmanship of the requisite specified degree to the entire satisfaction of the ISRO/DOS He/she must be able to watch and supervise the work and to test and examine material to be used. He/she must ensure maintenance of performance standards and periodicity of cleaning. The supervisors who should be deployed as per timings mentioned at Annexure by the Contractor shall also receive instructions from ISRO/DOS and/or any authorized officer of ISRO/DOS from time to time for carrying out the housekeeping services at ISRO Guest House.

12.15 The Reception Clerk shall prepare individual bills for the food items like Lunch,

Dinner, Break-fast, tea, coffee etc. as well as room rent as per the prescribed rates and collect payment and issue receipt to Guests directly. The daily accounts should be submitted to Section Officer/authorised officer of ISRO/DOS, New Delhi.

12.16 ISRO/DOS, New Delhi will not be responsible for non-collection of payment or for any compensation for loss incurred because of failure of the Successful Tenderer to collect payment or keep proper accounts.

12.17 Besides providing necessary space for running the Housekeeping and Catering

Support Services, ISRO/DOS, New Delhi shall also make available the following items to the Successful Tenderer on Free of Cost. •••• All Crockery, Cutlery and other required equipments. (to be taken over by

authorized person(s) of Successful Tender against acknowledgement) •••• Water and Electricity. •••• Furniture in the Kitchen and Dining Hall. •••• Utensils for cooking (to be takes over by authorized person(s) of Successful

Tender against acknowledgement).

12.18 The Successful Tenderer shall be responsible for maintaining stock of the linen, crockery and cutlery etc. A Stock register of all the items shall be maintained and shall be submitted to the Section Officer, ISRO/DOS, New Delhi for inspection every month before release of the payment.

12.19 The Successful Tenderer shall also bring all standard quality raw materials for

cooking of food items as approved by ISRO/DOS, New Delhi.

12.20 The Successful Tenderer shall make his own arrangements for transportation of items required for housekeeping, cooking, conveyance of persons, and any other items for the workers for attending the work at our premises for which no facilities will be extended by ISRO/DOS, New Delhi or no charges whatsoever, shall be borne by ISRO/DOS.

12.21 The persons to be provided by the Successful Tenderer shall maintain personal

hygiene as per the instruction of the Guest House in-charge such as cutting of nails, daily shave, short hair etc., as per the catering norms.

12.22 If any cash or valuables are found misplaced in Guest House rooms, it should be

brought to notice of Under Secretary/Section Officer, ISRO/DOS, New Delhi.

13 Legal

13.1 The Successful Tenderer will be responsible for compliance of all statutory provisions relating to Minimum Wages, Provident Fund, and Employees State Insurance etc. in respect of the workforce deployed at ISRO/DOS, New Delhi.

13.2 Successful Tenderer shall also be liable for depositing all taxes, levies, Cess etc. on

account of Service rendered by it to ISRO/DOS, New Delhi to concerned tax collection authorities from time to time as per extant rules and regulations on the matter.

13.3 The Successful Tenderer shall maintain all statutory registers under the applicable Law. The Successful Tenderer shall produce the same, on demand, to the concerned authority of ISRO/DOS, New Delhi or any other authority under Law.

13.4 The Tax Deduction at Source (T.D.S.) shall be deducted as per the provisions of

Income Tax Department as amended from time to time and a certificate to this effect shall be provided to the Successful Tenderer by ISRO.

13.5 In case, the Successful Tenderer fails to comply with any statutory/taxation liability

under appropriate law, and as a result thereof, if ISRO/DOS, New Delhi is put to any loss/obligation, monetary or otherwise, ISRO/DOS, New Delhi will be entitled to get itself reimbursed out of the outstanding bills, to the extent of the loss or obligations in monetary items.

13.6 The Successful Tenderers shall be solely responsible for the redressal of

grievances/resolution of disputes relating to services deployed. ISRO/DOS, New Delhi shall, in no way, be responsible for settlement of such issues whatsoever.

13.7 ISRO/DOS, New Delhi shall not be responsible for any damages, losses, claims,

financial or other injury to any person deployed by Successful Tenderer in the course of their performing the functions/duties, or for payment towards any compensation.

14. Financial. 14.1 Payment will be made to actual number of units of services as defined in scope of

work availed by the ISRO HQ/DOS 14.2 ISRO HQ/DOS shall pay applicable Service Tax/GST extra as per the prevailing rates

along with bills.

14.3 Unit Rate for Service: Unit rate of service shall be FIXED/ DECIDED by ISRO/DOS as given in Annexure I. ISRO has the right to revise the same during the contract period, if the situation demands.

14.4 Service Charges: The Service provider should quote the Service charges per unit

for providing each category of Services in the price bid (Annexure I), 14.5 The Service charges per Unit quoted shall be firm & fixed for the corresponding

year. 14.6 In case of extension of contract beyond two years, service charges per unit

shall be fixed in proportion to the preceding two years.

14.7 Service Provider shall provide 2 sets of stitched Uniform per year to the personnel at OWN COST as per Annexure ‘G’.

14.8 The Service Provider has to deploy a minimum of 16 workforce per day failing

which a penalty of Rs. 250/- per day per person will be recovered from theirpending/future bills. The manpower requirement may increase/decrease on any

given day during the validity of contract and the Successful Tenderer is liable to provide additional workforce if required. ISRO/DOS, New Delhi reserves the right to reduce the manpower if need be. If the late coming or early going persists, the individual shall be discontinued by the Successful Tenderer, and a replacement workforce have to be provided immediately. The intimation to the Successful Tenderer in this regard, will be made by Section Officer, ISRO/DOS, New Delhi or his representative.

14.9 Payment will be made on receipt of the Invoice/Bill (in duplicate) duly certified by

the Under Secretary, ISRO/DOS, New Delhi. The Invoice/Bill indicating separately (i) Total no. of Units of work carried out by each type of Workforce deployed, (ii) Service Tax/ GST as applicable should be submitted to the Under Secretary, ISRO/DOS on or before 5th of every month. The payment would be restricted to the number of unit of work actually carried out after deducting penalties if any. A requisite portion/whole of the bill amount shall be held up by ISRO/DOS till such proof/clarity is furnished, at the discretion of this office.

14.10 The Successful Tenderer has the obligation to provide any other related document

called for by ISRO/DOS, New Delhi from time to time. 14.11 The ISRO/DOS, New Delhi reserves right to withdraw/modify any of the terms and

conditions mentioned above as may be required. 15.0 Terms and Conditions or clauses not covered in this document:

15.1 Any other terms & conditions or clause not covered in this document shall be in accordance with the concerned Labour and other statutory rules/acts.

16.0 Parallel/Adhoc Contract: 16.1 ISRO reserves the right to enter into parallel/achoc contract(s) with one or more

parties during the currency of this contract for availing same or similar service. 16.2 ISRO reserves the right to terminate the contract in whole or in part without

assigning any reason by giving a prior notice of 30 days. 16.3 ISRO reserves the right to terminate the contract in whole or in part owing to

deficiency of service, breach of contract, non-performance, cessation of the requirement by giving a prior notice of 30 days.

17.0 Indemnity Bond:

17.1 The Service Provider shall indemnify ISRO against any action, claim or proceedings relating to infringement of all or any of the prevailing laws like Workman’s Compensation Act, 1923, Contract labour (R&A) Act, 1970, EPF Act, ESI Act, Industrial Dispute Act and any other Acts specifically not mentioned during the currency of the Contract (this shall be on a Rs.100/- non-judicial stamp paper as per the specimen format available in Purchase Section).

18.0 Arbitration:

18.1 In the event of any dispute or difference relating to the interpretation and application of the contract, such dispute or difference shall be settled amicably by mutual

consultations of the good offices of the respective parties. If such a resolution is not possible, then unresolved dispute or difference shall be referred to the Sole Arbitrator in accordance with the rules and procedures of Indian Arbitration and Conciliation Act 1996 or any modification thereof. The decision of the Arbitrator shall be final and binding on the parties. The expenses for the Arbitration shall be paid as may be determined by the Arbitrator. The Arbitration shall be conducted in New Delhi.

19.0 Jurisdiction: 19.1 The Courts within New Delhi shall have jurisdiction to deal with and decide any

matter arising out of this contract. 20.0 Applicable Law: 20.1 The contract shall be construed and interpreted in accordance with the Indian Law. 21.0 Subletting of the Contract: 21.1 The service provided shall not be allowed to transfer, assign, pledge or sub-contract

its rights and liabilities under the contract to any other agency or person without the written consent of ISRO.

Annexure – A

TECHNO COMMERCIAL DETAILS

Providing, RECEPTION, CATERING, HOUSE KEEPING SERVICES besides on-call Electrician & Plumber services at ISRO Guest House, GK II, New

Delhi.

1. Name of Service Provider / :_________________________________________

Tendering Company/Firm /Agency _________________________________________

(Attach certificate of registration)

2. Name of Proprietor / Director __________________________________________

of Company / Firm / Agency: __________________________________________

3. Full Address of Regd. Office :__________________________________________

:__________________________________________

Telephone & Mobile No. : __________________________________________

FAX No. :__________________________________________

E-Mail Address :__________________________________________

4. Full address of Operating / :__________________________________________

Branch Office :__________________________________________

Telephone & Mobile No. :__________________________________________

FAX No. :__________________________________________

E-Mail Address :__________________________________________

5. Registration Certificate No. &:__________________________________________

Validity date (Issued by Central Labour Commissioner) (Attach attested copy)

6. PAN / GIR No. : __________________________________________ (Attach attested copy) 7. Service Tax Registration No. :__________________________________________ (Attach attested copy) 8. E.P.F. Registration No. :__________________________________________ (Attach attested copy)

9. E.S.I. Registration No. :__________________________________________ (Attach attested copy)

10. IT Returns of Last 03 Years :___________________________________________

(Attach attested copy)

11. Give details of the major similar contracts handled by the tendering / Firm / Agency

during the last 5 years in the following format. Also attach copy of agreement made by the company for each case.

Sl.No. Details of Client along with Address,

Telephone and Fax Numbers

Contract Amount

Rs.

Nature of work executed along with Categories and number of

persons deployed

Duration of Contract

Categories Nature of Work

No. of Persons

From To

1.

2.

3.

Date: Signature of the Tenderer along with Rubber Stamp

ANNEXURE - B

Compliance Statement/ Check List

Sl.No. Particulars YES / NO

1 Copy of PAN/GIR Card.

2 Copy of the latest IT Return filed by agency.

3 Certified document in support of financial turnover of the agency for the last 03 (three) years.

4 P&L account & Balance sheet of the Company/ Agency for the last 03financial years.

5 Details of Similar works carried out/agreement made by company during the last 05 years along with completion certificates.

6 Undertaking by the contract Company/ Firm/ Agency that the contracting Company / Firm/ Agency is having no legal suit/criminal case pending against its proprietor or any of its Directors (in the case of Private Ltd., Company) or having not been earlier convicted on grounds of moral turpitude or for violation of laws in force.

7 Signed declaration (as per the format given in Tender Document).

Note:In order to evaluate the offers, all the above conditions will have to be fulfilled by the Tenderers failing which the offers will be summarily rejected. Such of those tenderers/agency/company/firm which does not have any earlier experience in these services will not be considered and summarily rejected.

Signature of the Tenderer along with Rubber Stamp

ANNEXURE - C

DECLARATION

(On the letterhead of Agency / Firm of the Tenderer)

1. I, __________________________________Son / Daughter / Wife of Shri __________________________________Proprietor / Director / Authorized signatory of the Agency / Firm, am competent to sign this declaration and execute this tender document.

2. I have carefully read and understood all the terms and conditions of the tender for providing workforce for Reception, Catering, Housekeeping besides on-call Electrician & Plumber Services for ISRO/DOS, New Delhi and undertake to abide by them.

3. I agree to pay the Wages and Overtime Allowance to the workforce in time as prescribed by ISRO/DOS by cheque / ECS and remit ESI and EPF contributions of both the Employee's as well as Employer's without fail to the concerned government authorities regularly.

4. I also agree to abide by all the statutory requirements as prevailing from time to time.

5. I will also agree to bring in the required good quality cleaning material as required at Annexure H and the rates quoted in this regard by me shall not be more than the prevailing whole sale rates in the market.

6. I / We hereby Undertake that our Company / Firm do not have any legal suit / criminal case either pending against me / us / proprietor or any of our Directors (in the case of Company) or being contemplated and have not been earlier convicted on the grounds of moral turpitude or for violation of laws in force.

7. The information / documents furnished along with the above application are true and authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated document would lead to rejection of my / our tender at any stage besides liabilities towards prosecution under appropriate law.

Signature of authorized Signatory

Date: Full Name:

Place: Seal:

ANNEXURE - D

Prescribed rates for food items to be served at ISRO Guest House, GK II

DETAILED MENU A. Break Fast (Vegetarian): {any one on rotation basis}

North Indian Dish: CholeBhature – 2 pieces with curd & pickle /

Puri – 4 Nos. with 100g Sabzi or 2 AluParantha with curd & pickle / 4 Bread slices with two-egg Omlette, butter and jam / 4 pieces bread toast with butter/jam & Cornflakes with milk

OR

South Indian Dishes (along with NariyalChatni& Sambhar) Idli and/or Vada – 4 pieces/ Masala Dosa – 2 pcs / Uthappam – 2 pcs

Plain dosa – 3 pieces / Upma with 2 vada pcs.

B. Lunch & Dinner - (BUFFET)

Sl.No. Items Rates

1. Coffee/Tea

(125 ml cup)

Rs.8/- per Cup

2. Bread 4 slices with 10 gms. Butter and 10 gms. Jam

Rs. 30.00

3. Double egg Omelet Rs. 25.00

4. Cornflakes 25 gms. With 1 glass (200 ml) milk

Rs. 25.00

5. Boiled egg – 2 Nos Rs. 18.00

6. Milk (per 200ml glass) Rs. 12.00

7. Break Fast Rs. 50/-

8. Buffet Lunch Rs.70/-Vegetarian

9. Buffet Dinner Rs.70/-Vegetarian

10 Working Lunch (Buffet) Rs.200/-Vegetarian

11 Special Lunch (Buffet) Rs.280/-Non- Vegetarian

12 High Tea (for meetings) Rs.75/-

1. Roti / Chapati

2. Plain Rice / Veg. Pulao / Jeera Rice

3. Raita / Curd

4. One Dry Vegetable

5. Dal / Sambar

6. One vegetable with gravy

7. Green Salad, Pickle &Papad

C. Working Lunch / Dinner (Vegeterian Buffet for official meetings)

D. Special Lunch / Dinner(Non-Vegetarian Buffet for official meetings)

1. Soup

2. Roti/Poori/Chapati

3. Plain Rice/Veg. Pulao/Jeera Rice

4. Raita/Curd

5. One dry Vegetable

6. Dal / Sambar

7. One vegetable with gravy OR One special Veg. paneer or mushroom sabzi

8. Green Salad, Pickle &Pappad

9. Sweet

10. Ice Cream

11. Butter milk

12. One Non-Veg dish

1. Soup

2. Roti/Poori/Chapati/Naan

3. Plain Rice/Veg. Pulao/Jeera Rice

4. Raita/Curd

5. One Dry Vegetable

6. Dal / Sambar

7. One vegetable with gravy OR One special Veg. paneer or mushroom sabzi

8. Green Salad, Pickle &Papad

9. Sweet / Ice Cream

10. One banana

E. High Tea (during meeting):Package includes following 4 items: i. Tea/Coffee ii. Cookies(4pcs)/Alu Wafers iii. 1 Pakora iv. 1 Sweet/Pastry

CATERING SERVICE TIMINGS :

01 Bed Tea 06.00 HRS - 06.30 Hrs

02 Break Fast 07.30 HRS - 09.30 Hrs

03 Evening Tea

17.00 HRS - 19.00 Hrs

04 Dinner 20.00 HRS - 22.00 Hrs

Terms & Conditions

(i) The rates shall be fixed by the Department and no escalation in the rates of the

food items shall be allowed, for whatsoever reason.

(ii) The cooks have to follow the scheduled menu and any other instructions given by Guest house in charge.

(iii) Items such as milk, bread, eggs, vegetables etc should be bought fresh & stored

properly. Spoiled or substandard items should not be used at any point of time.

(iv) Any damage caused to the materials supplied by Department shall be replaced by the contractor at his own cost.

(v) Items should be prepared and served hygienically and must be of high quality.

(vi) Prior booking of dinner / breakfast shall be ensured from the occupants.

(vii) In addition to the Buffet, arrangements for Lunch/Dinner etc. may also be

required to be served at Tables or at Conference Hall as per requierment.

ANNEXURE - E

TENDERER’S UNDERTAKING

1. We Intend to carry out the work by resorting to engage services as given in Tender document as per the details given below:-

Also, the workforce deployed on-call basis will possess following qualifications/experience for repair & maintenance work of Civil, PH, Electrical &Furnitures/fixtures at ISRO Guest House, GK-II, New Delhi

Plumber He should have minimum 3 years’ experience after completion of ITI with plumbing trade license. Plumber shall be capable of attending to the plumbing complaints independently.

Electrician He should have minimum 3 years’ experience after completion of ITI with electrician trade / wireman license. Electrician shall be capable of attending to the electrical complaints independently both in HT and LT installation and shall be familiar with control wiring, power wiring, cabling etc.

2. The Tenderer shall visit the site and acquaint themselves regarding the nature and

extent of work involved for effective maintenance and accordingly assess the man

power requirement before submitting the quotation.

Sl. No.

Designation Qualification & Experience

1 Manager Preferably diploma in catering / Hotel Management/Graduation with 2/3 years’ experience in similar line [Certificates to be produced].

2 Room Attendant Should possess good experience in the similar field.

3 Safaiwala Should possess good experience in the similar field.

4 Receptionist Clerk

Passed Sr. Secondary School/ Class XII with good knowledge in computer skills and should possess experience of 2-3 years. [Certificates has to be produced]

5 Cook Eighth Standard pass with minimum 3 years’ experience of working in a reputed Hotel / Guest House. [Certificates has to be produced]

6 Kitchen Helpers Preferably 2/3 years’ experience in the similar field

3. The Tenderer shall quote prevailing minimum wages issued by Ministry of Labour,

Government of India or Government of National Capital Territory of Delhi (NCT) of

Delhi, whichever is higher for all the work force, from time to time till the completion of

this contract. Any subsequent revisions in the minimum wages issued by Labour

Department of Govt. of National Capital Territory of Delhi) will be reimbursed to the

contractor on production of documentary proof for having paid the enhanced payment

to the labourers engaged to carry out the works.

4. It is the responsibility of the Successful Tenderer & the supervisor to ensure the

upkeep of the colony premises as per the various items indicated, to the full

satisfaction of DOS/ISRO by adequate deployment of experienced/skilled man power.

Any increase in manpower if so required, during the period of contract, for effective

maintenance shall be provided by the Contractor at no extra cost.

5. In case of absence / leave of any regular workers, the Successful Tenderer shall make

alternate arrangement by deploying required number of workers, so as to avoid any

lapse in carrying out maintenance works.

Name & Address of Tenderer Signature of Tenderer SEAL

ANNEXURE – ‘F’

DUTY CHART

The Service provider shall arrange for providing the services of the following minimal staff for

renderingefficient service as per the duty chart given below:

Sl. No

HOUSE KEEPING / RECEPTION

Staff category and strength Hours of work No. of shifts 1. Manager [ 2 persons] 6.00 am to 2.00 pm

2.00 pm to 10.00 pm Two shifts

2. Room Attendant [03 persons] 6.00am to 2.00 pm Three shifts 2.00 pm to 10.00 pm

10.00 pm to 6.00 am

3. Safaiwala [3 persons] 6.00 am to 2 pm Three shifts 2.00 pm to 10.00 pm

10.00 pm to 6.00 am 4. Reception Clerk [3 persons] 6.00 am to 2.00 pm

Three shifts 2.00 pm to 10.00 pm 10.00 pm to 6.00 am

CATERING/PANTRY

1. Cooks [2 persons] 6.00 am to 2.00 pm Two shifts

2.00 pm to 10.00 pm

2. Kitchen Helper[3 persons] 6.00 am to 2.00 pm 2.00 pm to 10.00 pm 10.00 pm to 6.00 am

Three shifts

ANNEXURE – ‘G’

Uniforms for House Keeping/Reception/Kitchen Staff

House Keeping & Reception

1 Manager White full sleeve shirt, black trousers with Tie and blazer

2 Housekeeping staff (Room Attendant &Safaiwala)

Half sleeve shirt blue gray & gray trousers

3 Receptionists White full sleeve shirt, black trousers with a Blazer

Kitchen Staff

4 Cooks WhitePant & white shirt + Apron & Cap.

5 Kitchen Helper Half sleeve shirt (blue)& gray trousers

ANNEXURE H

Charges for Cleaning Materials to be used per month in ISRO Guest House, GK-II by Service Provider during the period of contract

Sl

No. Description

Quantity

Rate Total ( in Rs.)

1. Perfumed Liquid Deodiser (Concentrate) Anti-Bacterial liquid for toilets and floors cleaning

10 Ltrs.

2. Glass cleaning liquid soap 2 Ltrs. 3. High power detergent for mosaic cleaning 10 Kgs.

4. Perfume spray superior quality to give Anti-bacterial atmosphere & pleasant Smell for spraying in the corridors

5 Ltrs.

5. Room freshner to spray in the Conference Rooms & VIP Areas (Premium or equivalent brands)

3 Bott/Can

6. Mosquito repellent with pleasant smell (concentrated)

15 Nos.

7. Mop sticks 04 Nos. 8. Brooms soft 10 Nos. 9. Coconut brooms 5 Nos.

10. Bathroom cleaning brush with plastic bristle 10 Nos. 11. Flat brush 02 Nos. 12. Scrubber 10 Nos. 13. Cleaning cloth 15 Nos. 14. Urinal Cakes 70 Nos.

15.

Detergent liquid/powder & other necessary chemicals to remove stains of toilets, urinals, closets, glazed tiles etc. besides anti-bacterial treatment of toilets

20 L

16. Dettol 02 Ltrs.

17. Fem/Lifebuoy/Dettol liquid soap for VIP toilets (250ml bottles) along with Dispenser

02 Ltrs.

18. Naphthalene balls 02 Kgs. 19. Spray for Cockroaches 03 Nos. 20. Toilet roll 20 Nos. 21. Harpic 1 Ltr capacity 5 Nos. 22. Paper Napkin for Dining Hall 10 Pkts. 23. Bath Soaps 30gms 05 Pkts.

Grand Total NOTE:

(1) Payment shall be reimbursed to the service provider for the actual Consumption of materials at the above quoted rates or actual rates, whichever is less, on certification of bills by Under Secretary and approval by OSD.

(2) Prices quoted for above cleaning materials will not be considered for evaluation of Price Bid i.e. Determination of L1 vendor as explained in para 9 of Tender.

SIGNATURE OF TENDERER WITH SEAL

Annexure-I

Providing, RECEPTION, CATERING, HOUSE KEEPING SERVICES besides on-call Electrician & Plumber services at ISRO Guest House, GK-II, Delhi

PRICE BID FORMAT

• Two hours of duty of each category of work is defined as one unit of service. For example two hours of Reception clerk duty is one unit of Reception clerk services and thus 8 hours of duty will contain 4 units of service.

• Cost (in Rs.) per unit for providing various Services at Col.5 above except IIA, IIIA & IIIB are FIXED as per below formula:

Unit Rate for Services == �.���� × ��� �� ��� �� ������� ������� ��������� �� ��� ��

�

## ISRO/DOS may revise these rates, if necessary, at any point during the Contract period/

• The Tenderer should indicate Service Charges per unit for each category separately in terms of fixed amount (in Rs.) and the same shall be firm and fixed during the currency of the contract. Service Charges quoted in percentage or any other manner will lead to disqualification/ rejection of bid.

• Service tax/ GST as per rates applicable from time to time shall be paid EXTRA

• *500 units shall be used for evaluation.However, Payment shall be as peractual consumption of units

SIGNATURE OF TENDERER WITH SEAL

Sl.No.

(1)

Description of Workforce &

Category

(2)

Minimum No. of

Persons To be

deployed daily (3)

Approximate No. of Units for two years

(4)

Cost (in Rs.) per unit for providing

Services

{FIXED for the contract period}

(5)

Service Charge per unit of service (To be quoted

by Vendor) ( in Rs)

FIRST YEAR

(6)

SECOND

YEAR (7)

Part - A I House Keeping & Reception Services

IA Manager Services – HIGHLY SKILLED

02 5840

IB Reception Clerk Services - SKILLED

03 8760

IC Room Attendant Services - SKILLED

03 8760

ID Safaiwala Services - UNSKILLED

03 8760

Part - B

II Catering Services

IIA Cook Services 02 5840 ##162

IIB Kitchen Helpers Services - SKILLED

03 8760

Part – C (on-call services)

IIIA Electrician Services On call 500* ##155

IIIB Plumber Services On call 500* ##155