APL EASE Download Document for Customers- Updated February 2020 - India CS Department

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Subject : APL “Ease” Document Dear Customer, We, at APL, have always taken pride, to provide ‘cutting-edge’ offerings, for our Customer’s Ease of conducting business with us. We have persistently endeavored to provide the information you seek, through various Channels, be it - our new Global Website, for your Shipment specific details, our Homepage for local information like Export / Import -Certificates and Form formats; IGM details, Vessel Cutoffs-Schedules, etc. The new APL Website, https://www.apl.com/local/india/ gives you the access to APL information, anytime. Other than the e-Bookings, e-Shipping Instruction Applications, widely in use and appreciated by the entire Shipping Trade for their simplicity and practicality, our e-products usage of e-BL, Surrender DO and e-Invoicing (ODEX), RTGS / NEFT payments have gained popularity. These e-Services allow you to conduct the traditional transactions of Bill of Lading Release, physical carriage of Delivery Order to the CFS and Payment of Charges conveniently from your Office comfort without having to physically commute to the nearest APL Office, thus saving on precious resources of time and money. To keep up with your increasing business needs and ensuring seamless service and accessibility at all times, we are pleased to enclose ‘APL EASE’ (Easy, Accessible 24x7, Speedy, Error-Free) – A Customer Guide and Ready Reckoner. Through this Guide, we take you through all the key processes and guidelines, which will empower you, to seek the required information faster and at your convenience, thus facilitating increased qualitative interactions with the CMA-CGM Agencies (India) Private Limited Team. The Guide is divided into two broad Categories – Exports and Imports and aims to cover all the critical steps in the Shipping Cycle, whilst highlighting important Checks and Links where you can access the desired information from anywhere, accurately and quickly. We sincerely hope, you find ‘APL EASE’, true to its name and that it assists you effortlessly in your day to day activities. In case of any further queries on this Guide, please contact your local Customer Service Representative, and we shall only be too glad to assist on our APL CS desks (Emails IDs given Page 9) At your Service Always, APL Customer Support

Link to APL Ease on the APL Website location

About Us→APL Ease (scroll down) https://www.apl.com/local/india/about-us

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CONTENTS APL EASE- The Customer Ready Reference Document

EXPORTS

1. APL e-Business Login Registration

2. EXPORT- Bookings

1. Submission of your Booking Request

2. Booking Turn-Around-Time

3. Booking Validity

4. Export Equipment Detention

5. Vessel Schedules & Cut-offs

6. Hazardous Cargo Approvals

7. Shipment Tracking

3. EXPORT- BL Instructions & Release 1. BL Draft (Shipping Instructions) Submission

2. Payments to be made 3. BL Turn-Around-Time

4. Online BL Checking

5. BL Amendments

6. Invoicing / Payment Center

7. Payment Modes

8. BL Release Modes

9. Documentation Charges

10. Late BL Release Charge

11. Vessel Certificates

12. Landing Certificates

13. Checklists & Forms

IMPORTS 1. Checklists & Forms

2. IGM and Item details

3. Import Delivery Order 4. Import DO Haulages, Import Detention, Documentation & Local Charges, 5. Import BL Documentation Fee 6. Import Detention tariff 7. Container Cleaning Fee (CCF) 8. Container Maintenance Fee (CMC)

9. Factory De-Stuffing Bond

10. Surrender of Import Delivery Order

MISC 1. FLASH SMS Messaging

2. KYC Compliance / Check

3. APL India CS Contact List- CS_DOC

4. Yard Addresses

5. APL Holiday List

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APL EASE- The Document EXPORTS: Click here for Content List

1. APL eBusiness Login Registration As an on-boarding process, you need to register with us through our APL official Website. Click on the APL Website link www.apl.com and fill in your details for your automatic registration:- Request for new ID Registration will be processed within 48 hours. Kindly furnish the Account Manager’s name in the Request Form. In case you are not aware of your Account Manager (APL Sales handling your account), please insert the caption “Regional Sales Manager” in the Account Representative box. a. To register Link https://www.apl.com/ebusiness/registration/information

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b. To Login Link APL E business login https://auth.cma-cgm.com/idp/prp.wsf?wa=wsignin1.0&wtrealm=https%3A%2F%2Fwww.apl.com&wctx=rm%3d0%26id%3dpassive%26ru%3d%26Language%3den-US%26Site%3dapl

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2. EXPORT BOOKINGS Click here for Content List 1) Submission of your Booking Request

a. The APL Website allows you to submit your Bookings for the desired Port pairs that reach us

directly for processing further. b. By submitting your Booking request through you can ensure the same reaches the right Desk

for prompt processing. Please ensure you mention your LARA SQ nbr under the Service Contract box at the time of booking submission form, here.

c. This will assist us in prompt processing of your Booking Request. Your Account Manager (APL Sales) will be able to advise you on your LARA SQ nbr.

2) Booking Turn-Around-Time

Once the Booking is submitted via APL website, our Booking Desk processes the same and reverts with a response within 2 working hours. The Booking processing cut-off is 17.30hrs Monday to Saturday and bookings received after the cut-off will be processed the next working day.

3) Booking Validity All the Bookings released are valid for 3 calendar days for all APL India Locations, from the date of allotment, during which the specified equipment (Container) should be picked up. After the Booking validity lapses, the same will automatically become invalid. Kindly approach our Customer Service Desk for Re-Validation, in case you need the booking to be re-validated. Please do not submit a fresh Booking Request where only re-validation needed.

4) Export Equipment Detention All the Equipment (Containers) picked up for Exports have to be gated-in laden inside the Port, within 10 calendar days from the date of pick up. While Reefer containers, its 7 calendar days from date of Pickup.

Link to India Detention tariffs -NEW https://www.apl.com/ebusiness/tariffs/demurrage-detention ---> India, https://www.apl.com/static/DemDet/attachments/DD_Tarifs_IN_2019-09-29%20up.pdf

If the Equipment (Container) crosses the stipulated free-time for gate-in, a detention charge will be applicable as per the below tariff Export Detention Tariff (subject to current applicable Taxes)

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5) Vessel Schedules & Cut-offs For checking our Vessel Sailing Schedules & Cut-offs, please visit our Website at

https://www.apl.com/local/india/schedules

6) Hazardous Cargo Approvals For Hazardous Cargo Shipments please ensure that all the necessary Cargo details are provided to the Customer Service Desk in the stipulated format with title “Pre-Clearance Declaration for Hazardous Cargo for approval” uploaded in the “Shipping Forms” Section on our Website

a. https://www.apl.com/local/india/export-forms-and-certificate b. Kindly ensure you proceed with stuffing of the declared Cargo only after receiving due

clearance from our Customer Service Desk. c. Kindly furnish a valid MSDS (Material Safety Data Sheet) along with your Pre-Clearance

Declaration from our Website https://www.apl.com/local/india/export-forms-and-certificate

7) Shipment Tracking APL’s official Global Website http://www.apl.com provides you an option to Track/Trace your Shipments by Container or BL number.

a. You are kindly requested to keep further Track of your Shipment through our APL Global Web-site : www.apl.com. (Feed the BL number, in Tracking box-on the right hand side)

b. Track my Container

c.

d. Enter container number, BL number or booking number to track and trace your container’s every move. f. Container Tracking

g. Search by

Bill of lading

h. Reference(s)

12345 lShipment Tracking

3. EXPORT BL Instructions & Release Click here for Content List

1. BL Draft (Shipping Instructions) Submission

Please submit your BL Draft (Shipping Instructions) online by logging into the APL e business Login ID & Password on our Global Website at www.apl.com → SIGN IN (Top right corner)

2. Payments to be made to “CMA-CGM Agencies (India) Private Limited” Note that all payments will be made to “CMA-CGM Agencies (India) Private Limited” only

3. Brokerage- APL India has discontinued brokerage payments effective 01 February 2019.

4. BL Turn-Around-Time All the Bills of Lading are processed by our Back-Office Centre located at Kuala Lumpur (Malaysia). The BLs are processed and ready for release within 8 working hours from the time of receiving BL Draft (Shipping Instructions).

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BL processing will commence only after physical gate-in of the Container inside the Port AND due handover of the completed Shipping Documents to our Operations Team. For Shipping Bill Cut-offs, kindly refer Vessel Sailing Schedules & Cut-offs on our Website at :- https://www.apl.com/local/india/schedules →(sub-links) Vessel cutoffs→West India / South East India We recommend using Shipping Instructions Template option on the www.apl.com/india and key-in / maintain standard details like Broker Code, Shipper/Consignee details and any other BL data which would reflect in most of your shipments. This will save data input time as well as reduce scope for any typographical errors.

5. Online BL Checking Please view your Bills of Lading online using APL eBusiness under the “View BL” Section of APL eBusiness Login on our APL Global Website at www.apl.com → SIGN IN (Top right corner)

6. BL Amendments Minor typographic corrections in the BL such as punctuations or spelling/typo errors can be requested Over-the-Counter (Documentation Desk), while for any other types of Amendments (like weight, packages, Shipper, Consignee, Marks & Nos., etc.), kindly re-submit the revised BL Draft (Shipping Instructions) online through

APL eBusiness login and notify the changes immediately to Mumbai DOC team INDIADOC@apl.com

Note:-Major BL corrections will be done after payment of BL Amendment charge of USD 120 (after vessel sailing) (subject to current applicable Taxes) NOTE : Amendment turnaround time is 3 hours from receipt of the Correction request

7. Invoicing / Payment Center In the “View BL” Section of APL eBusiness Login, please View/Print the rated copy of the Bills of Lading. Apart from that, each BL released at our Documentation Counter is accompanied with an Invoice for your Accounting purposes. You can also view the Outstanding Invoices towards your Shipments in the “Payment Center” Section of the APL eBusiness Login. For access to the “Payment Center” Section, please contact our Customer Service Desk at APL Mumbai CS number 022 68424101 Site Link https://www.apl.com/local/india/tariffs-local-charges

8. Payment Modes Apart from Over-the-Counter Payment facility, we also provide a Secured Payment option via Web using the Real Time Gross Settlement (RTGS) Payment facility. For details regarding RTGS payment process, kindly refer to the below links and Link- Local charges https://www.apl.com/local/india/tariffs-local-charges View on our Website link- Link- Remittance payment through RTGS/NEFT/TT https://www.apl.com/static/IN/attachments/Remittance%20payment%20through%20RTGS%20NEFT%20TT%20%2020082018.pdf Note : Please remember to inform us of your payment made transfer details (Unique Transaction Number), through this link format: http://www.aplindia.net/paymentdetails Your Bank’s UTR no.(your Transaction number) will enable us in prompt reconciliation, of the payments received by us, and leads to faster release of your documents.

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All NEFT Payments to be made as follows:- Account holder – CMA CGM Agencies (India) Private Limited Swift Code- HSBCINBB IFSC CODE- HSBC0400002 PAN no. AAECA1501B INR Account- 006-099311-001 FC Account- 006-099311-860 Email- hsbcrepo@apl.com

9. BL Release Modes

You can choose to release your Bills of Lading at our Office i.e. Over-the-Counter (Documentation Desk) OR via Electronic Channel (Web/Email) by using our EBL facility. For obtaining the EBL facility, please contact your local APL Customer Service or Documentation Desk for more details. EBL is the most convenient way for your BL Management. APL Contacts -https://www.apl.com/local/india/offices-contacts

10. Documentation Charges For the Documentation Charges, please check the link on our Website at –

https://www.apl.com/local/india/tariffs-local-charges → District wise APL -CMA -Tariff PDF Formats – NEW- wef 1st

August 2019→ North/West/South/East India (Compatible with Explorer version 8 and above/Google Chrome/Mozilla Firefox) Export BL Documentation Fee (subject to current applicable Taxes)

11. Late BL Release Charge All Bills of Lading are required to be released within 7 Calendar days from the Vessel Sailing Date, post which, a Late BL Release Charge will be applicable as per the below tariff subject to current applicable Taxes

12. Vessel Certificates For Vessel Certificates, please check the link “Export →Forms and Certificates” on our APL India Website at

https://www.apl.com/local/india/export-forms-and-certificate → SCROLL DOWN to “Download Vessel Related Certificates for your vessel in the table below”

13. Landing Certificates- You shall be required to make a payment of the Administration Charges toward your

Landing Certificate requirement. Limit of 5 BLs per certificate & 5 containers per BL.- Rs. 2000+GST 18%

14. Checklists & Forms You can download the relevant EXPORT Checklists / Forms/ Certificates, under the “EXPORT” Section of our Website at Link https://www.apl.com/local/india/export-forms-and-certificate

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IMPORTS: Click here for Content List

1. Checklists & Forms FOR IMPORT Checklists / Forms/ Certificates, under the “IMPORT” Section of our Website at Link https://www.apl.com/local/india/import-forms-and-certificate

2. HBL Manifest To submit your HBL data for manifest, please check the “HBL Submission Instructions and Format” placed in the “IGM Details” Section of our Website at – https://www.apl.com/local/india/import-information-guide →SCROLL at the bottom OR on link below

https://www.apl.com/static/IN/attachments/Import%20HBL%20Format.pdf → Click OK to down load.

3. IGM and Item details Please check the IGM and Item details of your Import Shipments in the “Import→ Information Guide→IGM Details” Section of our Website at https://www.apl.com/local/india/import-information-guide

4. Import Delivery Order

Please refer the Checklist for release of the Import Delivery Order uploaded as a PDF attachment LINK https://www.apl.com/static/IN/attachments/Import%20checklist%2004092018.pdf →click on OK (Compatible with Explorer version 8 and above/Google Chrome/ Mozilla Firefox)→ Click OK to down load.

5. Import DO Haulages, Import Detention, Documentation & Local Charges, For details regarding Haulages, Import Detention, Documentation & Local Charges, please check the link on our Website at :

https://www.apl.com/local/india/tariffs-local-charges → District wise APL -CMA -Tariff PDF Formats – NEW- wef 1st

August 2019→ North/West/South/East India (Compatible with Explorer version 8 and above/Google Chrome/Mozilla Firefox);

6. Import BL Documentation Fee a. Rs. 6,600 (upto 10 containers/DO) subject to current applicable Taxes b. Rs. 7,500 (above 10 containers/DO) subject to current applicable Taxes c. Rs. 2,500 LCL cargo (applies to CFS mode shipment only)

Kindly note that the below mentioned charges will also be applicable as per service type, rendered by APL. -refer the APL site for more details- https://www.apl.com/local/india/tariffs-local-charges

7. Import Detention tariff – (subject to current applicable Taxes) Effective date: 1st Jan 2019

Link to India Detention tariffs -NEW

https://www.apl.com/ebusiness/tariffs/demurrage-detention → India , OR https://www.apl.com/static/DemDet/attachments/DD_Tarifs_IN_2019-09-29%20up.pdf

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NB: Refer for Nepal Imports DND - please check above site link wef 1st Feb 2020

IMPORT Free-days –on your BL can be checked through our Mumbai CS Desk no 022-68424101 or your

local CS team https://www.apl.com/local/india/offices-contacts

8. Container Cleaning Fee (CCF) (subject to current applicable Taxes)

9. Container Maintenance Fee (CMC) (subject to current applicable Taxes)

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10. Factory De-Stuffing Bond For Import Container Factory De-Stuffing Bond Format, please check our Website. The FDS bond format is duly available on our Website under “Import→ Forms and Certificates→ Import Locations Bond Formats”- https://www.apl.com/local/india/import-forms-and-certificate

(Compatible with Explorer version 8 and above/Google Chrome/ Mozilla Firefox) or

https://www.apl.com/static/IN/attachments/import%20factory%20destuff%2023122019.pdf →Click OK

to download

11. Surrender of Import Delivery Order You can now surrender back the Import Delivery Order to take the delivery of your Shipment directly from the nominated CFS, without presenting the same at the CFS. For details please contact your locations’ Documentation Desk

4. Miscellaneous Click here for Content List

1. APL-CMA-CGM Agencies (India) Private Limited India’s other Self-Service Tool for Customers

Apart from the APL Website, the FLASH self -help Tool have been uniquely exclusively hosted by APL (India) Pvt. Ltd., for customer convenience and their shipment related/generic information needs. FLASH SMS (Mobile SMS based tool for generic APL information) Flash SMS: You can now subscribe through our website and receive instant SMS updates through our “Flash SMS” on below information a) Change in Port cut-offs (gate closures) b) Change in Vessel Schedules (Arrival / Berthing / Sailing) c) Flash Strikes at Port, etc. d) Office (s) / Yard (s) closure To subscribe to FLASH Service please update your contact details on our official APL India Website – https://www.apl.com/local/india/about-us OR as below Link Customer Contact Update Application Want to receive instant updates from APL through SMS? Register here: http://www.aplindia.net/CustomerContact/

2. KYC Compliance / Check To comply with the Public Notice 17/2012, issued by the Office of the Commissioner of Customs (Export), Special Intelligence and Investigation Branch (Export), Jawaharlal Nehru Custom House, Nhava-Sheva, the ‘Know Your Customer (KYC)’ compliance is mandatory for issuance of Booking / Bill of Lading (Exports) and Delivery Order (Imports). The KYC Form is available on APL Website on link below https://www.apl.com/static/IN/attachments/KYC%2010092018.pdf You are requested to kindly fill the enclosed KYC Form, print it on your Organization Letterhead, and submit along-with the physical set of Self Attested Documents, at your closest APL Office. Submission will be acknowledged by our Staff, only if all the relevant paperwork is complete, validated and found in order. For Acknowledgement of Receipt, please carry a copy of the Covering Note, which will be signed and stamped by us, to serve as a confirmation.

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Important to note, that for Export Cargoes, KYC documents for the actual Exporter, Booking Party and Forwarder (where involved) are required, whereas for Imports Cargoes, the Consignee, Forwarder and Clearing Agent will need to be KYC compliant, as per the Carrier’s records. Additionally, the Representative coming to the Counter, for collection of Bill of Lading / Delivery Order, also needs to carry a Photo ID Proof of employment, with the Company, or an Authority Letter, from the Exporter / Importer to collect the Documents, on their behalf.

3. APL India CS-DOC Contact List

a. Location wise Email IDs – CS Please reach our Customer Service Desk at various locations through the below email IDs:

DIST Location Email ID

EAST Kolkata ccindia_east@apl.com

NORTH Indore ccindia_north@apl.com

NORTH Ludhiana ccindia_ludhiana@apl.com

NORTH Nagpur ccindia_north@apl.com

NORTH Kanpur ccindia_north@apl.com

NORTH New Delhi ccindia_north@apl.com

SOUTH Bangalore ccindia_bnl@apl.com

SOUTH Chennai

(also for Mangalore/Goa) ccindia_chennai@apl.com

SOUTH Cochin ccindia_cochin@apl.com

SOUTH Hyderabad ccindia_hyderabad@apl.com

SOUTH Tuticorin ccindia_tut@apl.com

SOUTH Vizag ccindia_vizag@apl.com

WEST Ahmedabad ccindia_ahs@apl.com

WEST Mumbai IND.WEST.customercare@apl.com

(new)

WEST Mundra/Kandla ccindia_mundra@apl.com

For location wise email/phones customer service contact details, please check our official Website -

https://www.apl.com/local/india/offices-contacts

b. Documentation Department Email Ids Please reach our Documentation Desk at various locations through the below email IDs

Location Email ID

Mumbai Exports & Imports

BOMDOC@apl.com

Chennai- Exports expdocmaa@apl.com

Chennai- Imports IMPDOCMAA@apl.com

Cochin- Exports expdoccok@apl.com

Cochin- Imports ccindia_cochin@apl.com

Tuticorin- Exports expdoctut@apl.com

Tuticorin- Imports impdoctut@apl.com

Kolkata Exports & Imports

CCUDOC@apl.com

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4. Yard Addresses

For the addresses of our different Yards, please check the PDF attachment “Terminals & Facilities” in the INTERMODAL Section on our Website at https://www.apl.com/local/india/intermodal

5. APL Holiday List For the location wise Holiday List, please check the PDF attachment “Holiday List” on our Website on “About us” at Link below https://www.apl.com/local/india/about-us

6. APL GST

GST Certificates are on the APL Website Link -https://www.apl.com/local/india/tariffs-local-charges

APL GST Client Advisory – dated 8th August 2017- Rajasthan and Tamil Nadu addition in APL GST no.

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APL GST UPDATE dated 30th May, 2017 Dear Customer

Please be informed that the Government of India has announced the implementation of Goods and Services Tax (GST) effective from 1st July 2017. The GST will replace the current indirect tax regime in India and unify various taxes currently levied, into a single tax structure. New regulations and compliance requirements will be put in place accordingly. Please take note of the key points below with regards to the GST implementation in India:

•The GST will be effective from 1st July 2017, applicable to invoicing date and not date of shipment.

•The GST rates applicable for transportation services are: • 5% on freight and freight-related charges • 18% on ancillary charges (Terminal Handling Charges, Inland Haulage Charges, Documentation Fee,

Demurrage & Detention, etc)

•For exports prepaid out of India On freight and related charges, GST will be invoiced by the shipping line to the customer – this is a major change compared to the previous tax structure, as service tax on freight and related charges were rated zero. The other charges will be taxed at 18%.

•For exports collection out of India It would be out of GST purview, being a service provided and received by customers located in non-taxable territory.

•For imports prepaid coming into India On freight and related charges, the customer will directly settle GST to the government, and claim input credit after payment.

•For import collection into India GST will be charged by the shipping line on the customer in India at the respective rates, based on the nature of charges.

The Goods and Services Tax Identification Number (GSTIN number) is a mandatory requirement when updating or creating Indian customer’s CAP code in CRM.

• Failing which, will result in categorizing ‘unregistered’ customers that leads to potential consequences such as denial of tax credit input.

• In the interim, CMA-CGM Agencies (India) Private Limited will be responsible for updating GSTIN numbers against existing and new CAP codes.

• They are liaising with customers to obtain necessary information, so that details are timely updated into CRM, in order to ensure workflow consistency in processing invoices.

• CMA-CGM Agencies (India) Private Limited remains at your disposal for any further clarifications. The Contact ID for GST implementation:

• Mby.compliance@cma-cgm.com