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Can I help you?I hope so. I'm afraid that I want tomake a l com?lainN (COMPLAIN).

What's the problem, sir?I boughr rhis 2_ (FREEZE)vegetarian meal here yesterday.However, when I read the very'_ (rNFoRMATroN) list ofingredients I saw that it containsbutter which is animal fat.

Manager ['m sorry, sir, I must a

(APoLocY) on behalf of TlufoodSupermarket. Would you like aU- (REPLACE)?

No, thank you. I think I'd prefer tohave my money 6_ (REFITND).

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Customer

Manager

Customer

UOCABULARY ACTIUATOR

*" Complete with words from the Word List.

AdjectiveappeLisina

clichédcoincidental

4 convenience5 cosmetic

disruptive7 informationI luxurious9 microwave

10 necessarynutrition

private13 ridicule14 sensation

Complete the sentences with words from Exercise 1.

1 Ifyou arrange food properly on a plate, itlooks more appelisina

2 Do you think cosmetics are a

--

ora3 It's important to start the day with a

breakfast or you won't haveenough energy.

4 I do most of my shopping in our local shopbecause it is

5 A packet of soup should haveabout the ingredients printed on the box.

6 Although most convenience food isyou can usually heat it up in a

normal oven too.

Complete the conversation with the correct form ofthe words in brackets.

1r4

Customer