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Success! How Four Nursing Departments Measured OutcomesCentral DuPage Hospital, Winfield, IL
OBJECTIVES• Identifythreekeymetricsofsuccessattheunitimplementationlevel
• StatethreeeducationalstrategiesemployedtoassuresuccessfulimplementationofRBC
INSPIRATION• Unitsidentifiedkeyinitiativesbasedonsharedvisionforexcellence
• Encouragedstafftoexpressvisionforexcellence,teamwork,andpositivepatient,familyandstaffexperiencesusingappreciativeinquiry
INFRASTRUCTURE• Createdactionablegoalsanddevelopedmetricsforsuccess
• Utilizedprocesscheck-instomaintainmomentum
• CNOrequiredeachunittodevelopakeymetricsurroundingexpansionandsustainabilityofRBC
• RequiredRBCmetricstobedisplayedonunitqualitydashboard
EDUCATION STRATEGIES
• Leader education- CHCMLeaderPracticum- PresentedRBCprinciplesathousewideleadershipmeetings- AlignedRBCwithcurrentstrategicplanandgoals
• Staffeducation- UtilizedappreciativeinquirytofocusstaffonsimilaritiesofRBCwithcurrentpatientsatisfactionandqualityimprovementinitiatives
- RBCHighAwarenessDay- “MunchandLearns”- Developedmeetingeducationtemplateswithfocusonstaffdevelopmentof“elevatorspeech”
• Physician education- Bi-annualarticleinmedicalstaffquarterlynewsletter- CEOpresentedinformationatmedicalstaffquarterlymeeting- CenterededucationonRBCprinciplesandhowtheirteamcouldsupportRBCthroughinterprofessionalrelationships
Sue McCoy, MS, RN, NNP-BC, NE-BC: 630.933.6083;[email protected] Mahoney, MSN, RN, NE-BC: 630.933.3527;[email protected]
NICU ICU Peds/PICU Cardiology/Telemetry
METRICS OF SUCCESS