Sue Richards CEO NSW Family Services (FamS) Sue Richards Managing Director Results Leadership Group Australia

Sue RichardsCEO

NSW Family Services (FamS)

Sue RichardsManaging Director

Results Leadership Group

Australia

‘Turning Curves for

Kids’

Turning Curves for Kids - ACWA Conference 2010

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Strategic Plan 2009 - 2014


Families

Children

Young People

and Communities in NSW

Population we serve:

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Children are SAFE:

Children are protected from abuse and

avoidable injuries and their health,

happiness and wellbeing are promoted

Results we want


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Families are STRONG:

Families have access to stable housing;

adequate income; services to support them

and help them develop confidence and

competence

Results we want


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Communities are SUPPORTIVE:

Communities work together to celebrate

achievements; find solutions to difficulties

and work to include the most disadvantaged

in their community

Results we want


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How is NSW doing

on these results?


Figure 1a: No. of children & young people in OOHC, NSW, 30 June 2002 to 30 June 2009Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

Figure 1b: Rate of children and young people per 1,000, in OOHC, NSW, 30 June 2002 to 30 June 2009Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

Figure 2: The number of child deaths in NSW due to abuse, neglect and suspicious circumstances, 2003 to 2007Source: NSW Ombudsman (2009). Report of Reviewable Deaths in 2007, Volume 2: Child Deaths. Produced by: FamS (NSW Family Services)

Figure 3a: No. of reports in which harm or risk of harm was determined, NSW, 2004/05 to 2008/09Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

Figure 3b: Rate of children and young people per 1,000, where harm or risk of harm was determinedSource: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

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Figure 4: 2008/2009 Budget Allocation ($ millions)

Source: DoCS Statistical Report 2006/07 - published 2008 & NSW Treasury Budget Estimates 2008/09Produced by: FamS (NSW Family Services)# supported by FS services 2007 is calculated from FamS Census 2006/07

Stories behind the baseline

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Figure 5: No. of children/ young people assessed by DoCS as ‘risk of harm’ and in care or being supported by services

Source: DoCS Statistical Report 2006/07 - published 2008 & NSW Treasury Budget Estimates 2008/09Produced by: FamS (NSW Family Services)# supported by FS services 2007 is calculated from FamS Census 2006/07

Stories behind the baseline


1. We call on the Government to reverse the funding bias from Out-of-home Care towards

Early Intervention and Prevention.

2. We call on the Government to provide Out-of-home Care to those children for when it is the best alternative, in quality, accredited Out-of-home Care provided in the non-Government sector.

Family Policy Agenda


3. We call on the Government to recognise the value and contribution of locally based, generalist Family Support Services by a significant funding increase to make up for 15years of funding neglect.

4. We call on the Government to support the35,000 children whose families receive support from Family Support Services by making these funding decisions NOW so that we don’t disadvantage another generation of children and young people.

Family Policy Agenda

Bigger than Government

Baselines with history

Forecast and indicators

Involves working with partners

Indentifying what works and what could work

Population Accountability


This is about the work being done by our

organisations, services and departments.

Performance Accountability


1. How much did we

do?

2. How well did we do

it?

3. Is anybody better

off?

Performance Accountability


Results Based AccountabilityAgency Performance Measures

Outcomes Report 2008-2009

(September 2009)

Parramatta/Holroyd Family Support Inc.

PHFS uses Results based Accountability to:

o Identify and measure outcomes

o Strive to achieve the best outcomes possible for children and families

o Keep our service focused and accountable

PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

How much did we do?

Program Performance Measures

How welldid we do

it?

Is anyonebetter off?

Quantity Quality E

ffect

Eff

ort # %

How much did we do? Total no. of families - D&A / DV / Mental Health /

Child Protection Issues

No. of families receiving home visits on a regular

basis

No. of assessments of families in the home or office

Average no. of home visits per family

Average no. of information provided on the service

No. of families in groups

No. of group sessions provided


How much did we do? (cont)

No. of referrals made to other services

No. of collaborative projects

No. of training attended by all staff

No. of interagency meetings, forums attended by staff

No. of events / Christmas gifts / Hampers/ BBQ’s etc

No. of families receiving material aid

No. of participants who use our transport facility

No. of participants who used childcare during groups


How well did we deliver services?

No. and % of participants who positively reported that the

organisation treated them well

No. and % of participants who will recommend our service

to others.

No. and % of participants who completed Parenting Group

No. and % of participants who regularly attended

Playgroup

No. and % of children who completed the Children’s

program

No. and % of participants who regularly attended Young

Parents Group


No. and % of children who enjoyed attending group

No. and % of families who thought it was a well

organised group

No. and % of families who thought the activities were

appropriate

No. and % of participants who reported reliable and

safe transport

No. and % of children who enjoyed childcare

No. and % of families who were comfortable leaving

child in childcare

How well did we deliver services?


• No. of families improved relationship with child/ren

• No. of families improved parenting capacity

• No. of families more connected to the community

• No. of families with increased levels of child safety

• No. of families with improved child health and

development

• No. of children who learnt something new in group

• No. of children who had fun coming to group

Is anybody better off since coming to group

(#)?


% of participants who feel they achieved their goals

% of participants who report things are better now

% of participants with improved relationships with their

child/ren

% of participants who met new people

% of participants who got in touch with people outside

group

% of participants who have someone new to turn to in

time of crisis

Is anybody better off since coming to group

(%)?


“ A ship in the harbour is safe.

But that’s not what ships

are built for.”

(Unknown)


Thank you


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About FamS

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2009 Report Card

The curves we have turned


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About FamS

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About FamS

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About FamS

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2009 Report Card

The curves we are still committed to turning


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About FamS

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2009 Report Card

Is anybody better off?


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Documents

Sue Richards CEO NSW Family Services (FamS) Sue Richards Managing Director Results Leadership Group Australia