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Security Awareness Workshop

Friday 09 Oct 2009 by OSSIM at Lok Kala Manch Shruiti Hall, Lodhi Instutional Area, New Delhi

Summary

This summary paper is divided into five sections, covering:

. Understanding Corporate & Industrial Security

. Security, A New ParadigmHandling Hostage SituationDisaster & Comprehensive Emergency ManagementMake Yourself Secure & Safe

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Understanding Corporate & Industrial Security

ByCol KC Goswami

AIM : To Evaluate & Bring Out Total Security Needs Of an industry/Corporate

Scope :

1. Definitions and Role of Security2. The Security Field3. Socio-Economic Environment4. Future Threats5. What all Needs to be Protected?6. Needs to be Protected from What?

7. Threat - Loss Analysis8. How do we go about Risk Management Loss Prevention (RMLP) Process?

Definition(s):

Corporate / Industrial Security is a Process which creates an environment whichallows conduct of business activities within the organization without loss ordisruption;orTo establish a system which would protect the enterprise from Actual, Potential,Internal or External intent of Causing Losses

Role of Security:

To prevent the People, Property, Material, Info and Environment from all types ofrisks , losses & interruptions and ensure continuity of Business as per Plans

What is the Security Field?

1 Management of Risks (Fire, Bomb Threats, Accidents, Earthquakes)2 Loss Prevention (Production, Theft, Pilferage, MNDW)3 Personal Security4 Security of Information (IT, Documents)5 Work Place (Departmental) Security7 Environmental Security

Future Trends:

1. Crime will be highly organised2. Info tech - white collar/cyber crime

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3. Educated Young criminals4. Industrial and Corporate Espionage5. Material at hand available for crime6. Over-stretched Police - Dilution of Law and Order

13

CEO

(SECURITY POLICY)

HODS

SECURITY ASPECTS & PROCEDURES

ACCOUNTS

CASH

- STORAGE

- TRANSPORTATION

- HANDLING

SAFETY PROCEDURES RECEIVING &

FIRE SAFETY DISTRIBUT

TRAFFIC PLANSINVENTORY CONTROL

POLICIES &

PROCEDUREMEDICAL AID

HOUSE KEEPING AUDIT/STOC

KEYS MANAGEMENT SAFETY CLOTHING ACCESS TO

INFORMATION-

PROCEDURESDOCUMENT STORING

SECURITY ASPECTS OF DEPTS.

SECURITY DEPT.

SECURITY RESPONSIBILITIES

LOSS PREVENTION SAFETY FIRE PLAN SECURITY AUDITS INTERNAL SECURITY AWARENESS INSURANCEVIGILANCE TRAINING

- THEFT/PILFERAGE- INTRUSION - BOMB THREATS MATERIAL MGMT.- VANDALISM

- EARTHQUAKES- INFORMATION

- CONTROL

- IT, DOCUMENTS

- INVESTIGATIONS - PREMIUMS- MISUSE, NEGLECT

- SAFETY

POSTERS

- DAMAGE, WASTAGE

- FIRST AID

- KEYS MANAGEMENT- HOUSEKEEPING

ENROLMENT SAFETY OF PEOPLE

DOCUMENTATION

PERSONNEL ADMIN MANUFACTURING MARKETING & SALES MATERIAL & STINFO TECH

STORAGE OF CLASSIFIED

DOCUMENTS

IT SECURITY

CONTROLS

HANDLING OF PROPRIETARY

INFORMATION

DOCUMENT STORING

AND HANDLING

ACCOUNTI

DOCUMENT

- TRAFFIC PLAN - PREVENTION - DEPARTMENTS - FLOOR INTELLIGENCE - FIRE EVACUATION - THEFT/- LEVEL OF

- ACCIDENTS

- DETECTION

- EVACUATION - E NVIRONMENTAL - EARTHQUAKE

- CONTROL- IR AFFAIRS - COVERAGE- BOMB THREAT

- ANTHRAX

VETTING SAFETY OF PROPERTY

SECURITY ASPECTS AT CORPORATE & INDUSTRIAL ESTABLISHMENTS

PROCESS FUTURE PLANS

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How do we go about planning RMLP

1. Have company Policies covering various RMLP and Security Aspects2. Company RMLP Organization3. Identification of MNDW Loss Areas

4. RMLP Audit - Threats, Risks, Vulnerabilities and Losses5. Formulation of RMLP Up gradation Plan6. Preparation of Cost Effective Security Design

a) Level of Securityb) Components of Securityc) Stages of Securityd) Up gradation Plan

7. RMLP Advisor/Consultant

Preparation of Cost Effective Security Design

1. Level of Security required2. Elements of Security3. Stages of Security4. Security Review and Upgradation Plan

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New Paradigms in Policing, Safety & Security

ByCapt. Ravee,Managing Director - OSSIM

VISION

OSSIM will be the leading provider of world class security & safety education andtraining for all aspects of security and safety in Asia.

MISSION

OSSIM will achieve its vision by:

Delivering a security education and training paradigm based upon accreditedinternational security standards that reflect global best practice in security &safety, education and training. OSSIM will excel in its delivery by focusing upon

its: People;

Processes;

technology;

THE CHALLENGE: CHANGING INDIAS SECURITY CULTURE

Indias concept of private security is restricted largely to guarding.noconsciousness of security as a profession;

OSSIMs Vision and Mission is Much Wider; OSSIM will bring the international paradigms of security to India; Act as a knowledge provider ; provide pathways for professionalisation

of industry: Accreditation from guarding certification to MBA; Bringing knowledge of the new paradigms of security

Physical Securitya) PVT Security Industryb) Guarding

Crime & Disorder

a) Policeb) Para-Militaries

National Securitya) Defence Forcesb) Intelligence Services

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HISTORICAL SHIFTS IN CONCEPTS OF SECURITY:POSITIONING OSSIM

Peace of Westphalia (1648); 9/11 signified major paradigm shift ; Transnational Actors, multiple countries involved in terrorism;

Asymmetric warfare no rules, no front line; Need to Know your Enemy smart, nimble, innovative:; Understand the dark side of globalisation with IT borderless world; Post 9/11 Security Globalised multi-lateral; role of private security

controversial, contractors issues; Emergence of International Standards of Security; Partnership working between police and private security; Smart enemies, Need for Smart security organisations; Joined UP integrated Approaches synoptic approaches;

COMPLETE AND ENCOMPASSING

Waters in and around India Airspace over and nearby India Highways and major roads Metro and all rail systems All ports of entry Land border Oil and Gas Facilities Cyberspace

AN INTEGRATED APPROACH TO POLICING, SAFETY & SECURITY

National Security AgenciesPrivate SecurityCriminal Justice SystemIntegrated Safety & Security (Synoptic Approach)Community Based Policing

CONCEPT OF SECURITYPOST 9/11Personal Security

1. Crime/Policing2. Economic Security3. (product/ consumer protection)

4. Health(eg. Food & Water Safety)5. Boating/Highway Safety6. Workplace Safety

Organised Crime1. Identity Theft2. Natural/Man made Disasters and Emergencies3. Contamination of Food/ Water Supply4. Domestic/Foreign Emergencies

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National Security1. Domestic Extremism2. Espionage3. Defence4. & its Sovereignty5. Critical Infrastructure

6. CBRN attackTransnational organised Crime

1. Illegal Entry2. Armed Conflict3. Global Pandemic4. Arms Proliferation5. Failed/FallingStates6. Border Security7. Aviation Security8. Marine Security9. Cyber Security10. Terrorism

International Security1. Conflict not Impacting2. Directly on security,3. Environmental ,Degradation4. Global Poverty

POLICE & PRIVATE SECURITY PARTNERSHIPS

Must have standards approved by police; Controlled and supervised by Police; Examples:

Conference Planning; Custody functions, Transportation of prisoners; Prisons; Courts Project Griffin

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Comprehensive Emergency ManagementBy

Major (Retd) Bikram Singh

Introduction

Fire One Of The Three Elements Supporting Life SystemFire Has Been One Of History's Most Destructive Forces.Fire Can Act As Tyrant And A Ruthless Destructive Force.

In Industrial Sector Use Of Highly Combustible Material Or Production OfHighly Inflammable Goods Are Fire Threats.London was razed during the seventeenth century.United States was ravaged in the recent past leaving 300 dead & 500,000homeless .During the terrorist attack TAJ & OBEROI were nearly destroyed.Recently earthquake in Indonesia has left a trial of devastationMore recently floods in Karnatka & Andhara Pradesh have causedwidespread havoc.

DEFINITIONS

Disaster :An anticipitated incident or event, including natural castrophes, technologicalaccidents, or human caused events causing wide spread destruction, loss, ordistress to an organisation that may result in significant damage, multiple injuriesor deaths.

Emergency :

An unforeseen incident or event that happens unexpectedly and demandsimmediate action and intervention to minimize potential loses to people ,Propertyor profitability.ARE WE READY FOR ANYTHING?

EIGHTY-ONE PER CENT OF CEOS SAY THAT THEIR COMPANY'S PLANS WERE

INADEQUATE TO HANDLE THE MYRIAD OF ISSUES ARISING FROM THE WORLDTRADE CENTER TRAGEDY

EMERGENCY SITUATIONS FOR EVACUATION

FireEarth QuakesFloods

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Storm (High speed winds)Bomb Threat

Elements of a Good Plan

PreventionResponseRecoveryRestoration

Top Priorities Addressed First

Its Not Enough Just to PlanUse focus groups and brainstorming Seek what can go wrong Find alternate plans & manual work around Find innovative solutions to risks

Plans must be exercised Hold table top exercises for disasters Conduct fire drills of plans Train staff for action during emergencies

Decision to Evacuate Chain-of-command preplanning will determine those vested with authority

to move persons & evacuate. Emergency areas as well as under what circumstances emergency

temporary authority for immediate removal are provided to each floorevacuation control teams.

Central building evacuation control will take over command from floorevacuation control teams immediately.

Similarly, central evacuation shall be relinquished to the fire departmentofficials upon their arrival.

WHAT STANDS FOR F.I.R.E

F IND - WHERE IS IT I DENTIFY - TYPE OF FIRE R ESTRICT E XTINGUISH

BASIC RULES FOR FIGHTING FIRE

. . . BEFORE DECIDING TO FIGHT THE FIRE, KEEP THESE THINGS IN MIND:KNOWWHAT IS BURNING.

IF YOU DONT KNOW WHATS BURNING, YOU WONT KNOW WHAT KIND OFEXTINGUISHER TO USE.

EVEN IF YOU HAVE AN ABC FIRE EXTINGUISHER, THERE MAY BE SOMETHING IN THE

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with any furniture item or board etc. Hold down to your shelter. Be aware of items that might fall. Move away from windows and heavy objects. Do not enter or exist building during the Earthquake.

Place your head between your knees to protect your face from flyingglass or objects. Do not use elevators during the earthquake. Once you are outside move to the assembly area to avoid broken

glass or neighbors. Rescue work will be carried out in coordination with the Emergency

responders from outside.

FLOODS DOS / DONTS

DOS

Valuable Articles/Documents Etc. To Be Tied To A High Roof Or ConcealedWith Polythene In Deep Under Ground For Safety. Insure Any HouseholdArticlesMove To The Safer Place Or Highlands With Dry Food And Potable Water

On Receipt Of WarningTurn Off All The Electrical Systems And EquipmentsListen To Radio For Detail And Latest News Warning On FloodDisinfect The Drinking Water Before Use And Keep The Food CoveredAlwaysKeep Surrounding Clean And HygienicBeware Of Snakes

DONTS

Dont Take Stale Food. Take Dry Food As Far As Possible.Dont Venture Out From The Shelter/Safe Place. Dont Mess Up The LivingPlace.Dont Create And Believe In Rumours.

BOMB THREAT CONTINGENCY PLAN

Evacuation drill remains the same as explained earlier, however some importantaspects as under will be explained:-

Action on receipt of Bomb Threat Evacuation instructions

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ACTION ON RECEIPT OF BOMB THREAT

Remain calm Get maximum information and prolong the call as far as possible

Ask questions Make a note of the actual words used by the caller Note the time of the call Note the caller line identification number Listen to back ground sound details Inform Senior Officer / Local Police Inform Bomb Squad / Medical Ambulance Notify Fire Brigade

BOMB THREAT EVACUATION INSTRUCTIONS

The announcer will remain calm and confident, and shall advice the employees tofollow the instructions given below:

Walk out of the building in a quiet manner to the Assembly Area Do not run, it causes panic Do not use lifts Follow the instructions about evacuation route and Assembly Area Do not argue or ask details of the emergency,it will waste time and obstruct

flow of evacuation Do not leave behind personal belongings but do not delay your departure Supervisor / BMS will switch of A/C plant and power supply in their

respective areas before leaving Do not obstruct passage of search & rescue team Try & open all windows, doors & cupboards before leavening Wait in assembly area till further instructions Do not spread rumors in assembly area to cause panic to others.

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HANDLING HOSTAGE SITUATIONBy

Capt Ravee

7 Cs

Major Incidents, including hostage taking have a set of principles thatshould be followed by those in charge.

They can be summarised EARLY STAGES by 5 or 7 Cs.....(many moreif needed)...

COMMAND & CONTROL CONTAINMENT CLARIFY CLARITY CAUTION CAPTURE COMMUNICATION

COMMAND &CONTROL Establish COMMAND & CONTROL OVER THE INCIDENTin the following ways:

A) Who is in overall charge make this clear, even if the command changes asmore senior people arrive.....

B) Clear roles and responsibilities for those involved e.g.

Who is in charge of the cordons?

Who is in charge of communications Who is in charge of media?

Who is in charge of logistics?

Who is in charge of intelligence gathering;

Who is the firearms/tactical advisor?

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CONTAINMENT

In most hostage/siege situations, the authorities world-over have agreed that it isfar safer and more effective to CONTAIN a situation until:

intelligence has been built up;

clear plans and strategiesto deal with the situation have been put in place.

CONTAINMENT means:a) Do everything possible (within safety) to restrict the criminals movementsbecause no matter how bad the situation is, it could get worse if you allow thisperson to move to different places and you will NOT be able to apply COMMAND &CONTROL to a moving target (remember the lessons of Mumbai);b) If he is in a office, classroom, aeroplane, or wherever, with or withouthostages then at least you KNOW WHERE HE IS and you can apply principles ofCOMMAND AND CONTROL;

CLARIFY

Background OF THE INCIDENT, (GATHER INTELLIGENCE) FOR YOURSELF & USEOF POLICE AND MILITARY WHEN THEY ARRIVE:

Where Exactly Is This Person In Building, Can He Get Out, How Many ExitsEntrances, Plan Of Building, Power Access, Heating...Etc?

How Many Of Them Is There (Check For Accomplices Elsewhere);

Does He Have Hostages?

What Does The Offender/Criminal/Terrorist Want To Achieve?

Who Is This Person? Build Up Intelligence Picture: Are They Criminals Or Terrorists?

What Is Their Objective...Is It Money;

Publicity For Cause?;

Sabotage Infrastructure?;

Take Life?;

Or, To Escape To Safety?

What Is Their Motivation?

Do They Have Weapons, If So, What...More Than One? Automatic?Grenades?

Does He Have Access To Communications (Telephone, Tv);

This Job Of Clarification/Intel Gathering Should Be Designated To One OfYour Staff Who Is Competent And Reliable;

A Log Kept Of Each Event/Decision As A Record For The Authorities;

CLARITY OF OBJECTIVES/STRATEGY:

Once you know something about the background you have to make CLEAR TO

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EVERYBODY, INCLUDING THE CRIMINAL/TERRORIST:

What you are going to do to resolve this situation:

How are you/the authorities going to deal with this person/s?

What is your strategy/objectives?

Is it to save life? Stop damage being caused?

Capture the criminal terrorist?

Deter this sort of behaviour for the future?

CAUTION

Whatever you do, you need to be cautious that the situation is not allowed tobecome worse:

Dont put your own life at risk (no false bravery you cannot resolve the

situation if you are dead remember the police chief at Mumbai who waskilled in the first hour at the Taj, because he didnt have a plan);

Dont put life of any of your staff or personnel at risk;

It is imperative that as part of your plan/objectives you build CAUTION intoyour approach, otherwise, you will be blamed for being reckless, especiallyif hostages are killed;

COMMUNICATION STRATEGY

Good communications is the life blood of Command and Control....without it,chaos ensures.... with it, you have a chance of controlling events....There are several aspects to Communications strategy:

Communicate the Plan:Once you have your PLAN and CLEAR OBJECTIVES you must COMMUNICATEIT TO THOSE WHO NEED TO KNOW.....I.E. ALL THOSE WHO HAVE A KEYROLE IN THE CONTAINMENT AND RESOLUTION OF THE SITUATION (Mumbaiwas a bad example of poor communication...nobody knew who was in charge,what they were doing and so on);

Communicate/Negotiate with the offender/terrorist:You need to establish some sort of communication with the persons who aretaking hostages. This is a skilled job of communication and the person usedshould try to establish a good rapport with the criminal/terrorist and establishtheir motives and objectives;Communicate with the media:Make sure that you establish some control of the media...otherwise they willcause chaos and undermine your Command & Control strategy....you must:

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Give them information;

1. Keep them restricted within a small area outside the cordons;2. Prevent them speaking directly to the criminal/terrorist or hostages;3. Communicating with families;

4. Flying helicopters over the site and filming;5. Giving the criminal/terrorist any publicity for their cause or actions(which is maybe what they want)...

CAPTURE

It has to be part of any plan that the criminal/terrorist is CAPTURED and notallowed to go free.

Preserving evidence for a criminal trial is a high priority, even after thecriminal has been captured.

When criminal is taken into custody, ensure that they are thoroughly

searched for weapons, or evidence e.g. mobile phones with their numbers,computer discs with their networks of contacts, anything they have stolenfrom the premises;

Ensure that all witnesses are identified and thoroughly debriefed beforethey are allowed to go home;

Ensure that fingerprints, DNA, and any forensic evidence is not disturbedand the scene of the crime is contained for police examination;

HOSTAGE TAKING EXERCISE USING THE 7 cSBy

Capt Ravee

SCENARIO

Terrorists enter a corporate office and taken some of the employees ashostages....as Chief Security Officer, what would you do?

RESPONSE

On hearing message take following actions:

Take Command immediately and set up series of Control mechanisms...

a. Establish yourself as the leader;b. Clarify and verify the information (see Clarification at (b) below);c. Activate any pre-arranged contingency plans;d. Designate roles and responsibilities to key personnel;

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phones, etc;b. Arrange for the authorities to come to a pre-arranged Rendezvous Point at theorganization that is out of sight and out of firing line...we do not wantterrorists to see the police/army arriving and assessing their strengths, taking pot-shots, etc;

c. Set up your own Command and Control communications infrastructure thatthe terrorists cannot intercept...(your own comms system, if available);d. Make sure that all your key staff know about:

i. The incident;ii. How serious;iii. Consider their own and others safety;iv. Make sure that everybody is fully briefed about:

The incident;

What you are trying to achieve i.e. keep them in untilauthorities arrive;

Their roles and responsibilities;

Safety issues;

If press arrive, then:

a. keep them outside the cordon;b. Handover Incident Allocate them some logistics;c. Brief them about safety issues;d. Insist that there is to be NO CONTACT WITH THE TERRORISTS (otherwise

You will seize their phones) from journalists...e. You must give the something, otherwise they will make mischief for you.

To senior police/army personnel on giving them:

a. Full briefing on terroristsb. How many;c. Where they ared. What weapons;e. What hostages they havef. What their motivations areg Plan of building, entrances, exits, windows, heating systems, air conditioning,

doorways, toilet facilities; plumbing, electrical systems; access to computersystems, communications etc...

MAKE YOURSELF SECUREBy

Capt Ravee

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AIM

To highlight & share certain aspects of personal security &safety which we needto observe in our daily lives.

SCOPE

Concept/PhilosophyThreat PerceptionDiscussionResidential securitySecurity away from homeSome special security problemsSecurity for business executives & foreign travelersWomen security

Threat PerceptionReasons for Threat/Crime

Life style - haves & have nots Temptation/chance - servants, domestic help Rivalries - Business/personal

Concept/Philosophy of Security

Denial of Information Avoid routine

Secure your area-preventive & detection measures Chalk out responses

RESIDENTIAL SECURITY

Be watchful of your neighbourhood New faces Male dominated Family structure

Exterior lighting Answering the door - Brief children, servants Unknown visitors - vendors, repairmen, sales people Entrance & windows clear of foliage Door viewer - fish type Locking of doors, windows, garages - all the times Exterior door - double lock Internal doors - locks/bolts from inside

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Grills on windows Do not leave jewelry, currency, keys around the house. Do not hide the keys under the mat or near anentrance to your residence

TELEPHONE SECURITY

Do not give residential telephone number indiscriminately Memorize emergency numbers Teach children & domestic staff about telephone security Teach children & domestic staff about telephone security Do not discuss travel plans

Special tips for Apartment Residents

Access Control to the Premises Security Guard When you move into an apartment Change Locks

Do not Put Chit Pads on the Doors If Female, do not give gender on the Name Plate Do not ride the elevator with a Stranger

PROTECTING YOUR CAR & YOUSELF

Roll Windows up tightAlways lock all doors - check after lockingPark in regular car parks - always lockedEngrave code number on car and valuablesDo not leave valuable in the sight - keep them in boot

Do not hide spare keys - they can be foundNever think it can not happen to Me & herePark your car the moment you come out. Peep in before opening it againNever pick up a hitchhiker - Dont experiment

Security for Children Teach them not to open door to anyone in your absence. Teach them how to say NO to strangers. Teach them how to forcibly exit in case of emergency Teach them how to answer telephone calls

Do not tell who you are? Ask him who he is & his telephone numbers Do not say Mummy & daddy have gone for dinner and will be late.

Say they are standing outside or at a neighbours place

Ring you up immediately on someones arrival & departure

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Fire Safety at Home Preventive Measures

Never smoke in the bedroom Do not use open flames in the house - barbeque grills Check for

Bad electrical wiring Overloaded circuit or frayed extension cards Faulty equipment - cooking or heating appliances Gas leak Flammable liquids

Keep HHFE in your kitchen & hallway Teach its use to elder children & domestic help Periodically check its serviceability

Detect early & exit early - avoid being a static Install smoke detectors in your home Create & practice a fire plan - cater for small children, old &

handicapped Take fire preventive measures

The following actively participated and contributed to the success of theworkshop. Feed back is very important and helps in improving our performance,points given by all will be kept in mind during conduct of workshops in future.

S.NO PARTICIP ANT NAME Company

1 GOUTAM TARAFDAR Individual

2 Col A . S BUDHIRAJA Individual

3 Ravi kapurIndividual ( Absolute Security ServicesPvt Ltd)

4 Yogesh Pandit Individual

5 Pranav Nemade Individual

6 K.D Sharma Claas India

7 Somendra Nath Patranabis Star News

8 Ashok Kumar Thakur Birla soft

9 SV Krishna Honda Siel Cars India Ltd

10 Dinesh Chaudhary Grasim Cement

11 Nagendra Bahadur Sinha Grasim Cement

12 R.K Nayyar NDPL

13 V Krishna Kumar NDPL

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14 Arvind Kumar Dwivedi NDPL

15 Anil Rawat Deutsche Postbank Home Finance Ltd

16 Rajveer Arya Keshar Enterprises Ltd

17 Col Aswin Cheema Individual

18 BINU S NAIR Thales India Pvt Ltd

19 Praveen Kumar Antal Amar Ujala

20 Sameer khan Amar Ujala

21 Praveen Kumar Sharma Amar Ujala

22 Lt. Col Mandeep Singh Alpha One

23 Major Umed Singh Escort ltd, Corporate Security

24 Major Satinder Arora Escort ltd, Corporate Security

25 Balbir Singh DMRC

26 Jagdip Singh Rodde DMRC

27 Dr. A.K Dwiwedi DMRC

28 Ajay Mahajan KUPL29 Major Yash pal Sharma ICICI Bank

30 Major Bhaskar Khosla OBC

31 Major K K Singh Olive