Summer Internship 2014 GSR

Gateway to the Golden State Region Summer 2014 Internship Program

American Red Cross | Gateway to the Golden State Region Summer Internship 2014 2

Summer 2014 Internship Program Table of Contents

General Internship Information 3 Bay Area Chapter Opportunities 4

Alameda County Disaster Services Intern 4

Communications Writing Intern 5

Community Events and Preparedness Intern 5

Field Marketing Intern 6

Individual Donor Services and Partnerships Intern 7

Latino Community Preparedness Intern 7

Preparedness, Health and Safety Intern 8

Solano County Disaster Services Intern 8

Volunteer/Youth Services Intern 8 Monterey Bay Chapter Opportunities 10

External Relations/Mass Care Intern 10

Preparedness Intern 10

Volunteer Services Intern 11 Silicon Valley Chapter Opportunities 12

Communications Intern 12

Community Preparedness Education Intern 12

Volunteer Engagement Intern (Chinese, Spanish, Vietnamese) 13

Volunteer Services Intern 13

Youth Education Intern 14

Youth Services Intern 14


General Internship Information Welcome to the 2014 Gateway to the Golden State Region Summer Internship program! Thank you for your interest in our internship program! This non-paid internship provides high school and college students with the opportunity to serve the American Red Cross, and through it, their local community. Every year, the Gateway to the Golden State Region of the Red Cross chooses several talented and motivated students with an interest in non-profit work for a variety of service areas, including market research, human resources and fundraising. The program will run for a total duration of 8 weeks, from June 16th to August 8th 2014. This document contains description of all the available internship positions across the Gateway to the Golden State Region. Each of the 4 Chapters in the region has their own distinct positions openings. If you are interested in applying for our internship program, please complete our online application located at https://volunteerconnection.redcross.org/?nd=form__2561. All applications must be in by Wednesday, May 7th, 2014. The internship program is highly competitive; a thorough selection process will be conducted to determine the best candidate for each position.

Where can I intern? The positions listed in this document cover the 4 Chapters of the Gateway to the Golden State Region:

American Red Cross of the Bay Area: Covers Solano, Marin Bay, Contra Costa, Alameda, San Francisco and San Mateo Counties

Monterey Bay Chapter: Covers Monterey and San Benito Counties.

Santa Cruz County Chapter: Covers Santa Cruz County

Silicon Valley Chapter: Covers Santa Clara County

What if I have questions? If you have questions concerning this Internship program that were not answered by this document, feel free to reach out to the internship manager in your area to get more information. American Red Cross of the Bay Area: Robbie Herrera [email protected] Monterey Bay Chapter: Daniella Zapata [email protected] Santa Cruz County Chapter: Lorraine Jacobs [email protected] Silicon Valley Chapter: Jonathan Bernier [email protected]


Bay Area Chapter Internship Opportunities Alameda County Disaster Services Intern

The "Disaster Cycle Services Program Planning and Research" intern(s) will work closely with the Disaster Program Manager and service team leads to carry out community needs assessments, surveys and other planning and program support activities. Three project areas are the highest priorities for the current intern assignments; they are: completing a survey of Alameda County agencies involved with VOAD (Voluntary Agencies Active in Disasters), aiding the Mass Care team in researching and identifying shelter and high volume feeding resources and working with Community Partnership and Family Services teams to improve information about and linkages with client referral partners. Responsibilities: Interns will be assigned to one or more of these project areas and each intern will create an internship work plan that will guide the intern in the activities and tasks that he/she is to accomplish.

Review survey response rate

Initiate follow-up calls to increase survey response rate Review survey results and prepare report highlighting survey results

Create reference guide and transfer survey data to guide

Present survey report to executive committee researching and identifying shelter and high volume feeding resources

Assist in designing strategy for identifying high volume feeding capacity vendors in county

Develop inventory of facilities capable of high volume meal preparation

Make contact (by phone or in person) with selected vendors to explain red cross needs and solicit engagement as a disaster services vendor

Assist in the design and population of database for inventorying potential and confirmed feeding vendors

Assist in the design and tracking of a strategy for identifying potential mass care shelters that could serve targeted highly vulnerable communities

Make contact (by phone or in person) with potential mass care shelters to explain red cross needs and solicit engagement as a shelter

Enter data on mass care shelters into shelter database working with community partnership and family services teams to improve information about and linkages with client referral partners

Review existing reports and studies to analyze demographics, risks, and disaster service experience to create profiles of highly vulnerable communities

Prepare summary and graphics that present highly vulnerable community profiles

Identify social service and disaster cycle service providers in or serving vulnerable communities

Develop resource profiles of the identified service providers

Plan and participate in meetings with service providers to discuss closer collaboration and ways to improve services to disaster clients

Requirements:

Evidence of strong basic research and writing skills

Proficiency with Microsoft Office, and basic database experience preferred

Well organized and detail oriented


Interest in public health, social services or related fields

Excellent verbal and written communication skills Some previous related work experience and/or relevant college level course work

Ability to work with a variety of people in changing situations Additional Training Requirements Once Accepted in Position: Any training or orientation to Red Cross programs such as mass care, sheltering or feeding requirements will be provided as part of intern experience. When possible, intern will be provided the opportunity to participate in Red Cross training related to projects with which the intern is working. Communications Writing Intern The Communications/Writing Intern will work with the Communications team to identify, interview for, and write news and feature stories regarding American Red Cross volunteers, programs, services, donors, etc. Responsibilities:

Attend weekly meetings with Communications Editor to discuss story ideas, topics, and receive assignments.

Work independently to research, interview, and write assigned stories. Must secure high resolution photograph(s) to accompany each story.

Collaborate with Communications team on editing content and brainstorming new stories. Complete one story per week to turn in for review and editing.

Requirements:

1+ years of journalism experience/education

Must submit 1 feature story and 1 news story created for journalism course or published in student or professional newspaper, magazine, or website.

Knowledge of AP Style

Must be able to work independently and meet weekly deadlines

Depending on experience , intern may be able to work from home

If working remotely/virtually, intern must remain in daily contact with supervisor. Additional Training Required for Position:

Red Cross Style Guide will be provided

Regional overview, duties of the communications staff will be given

Intern will receive constructive feedback on the stories created for the team throughout the length of the internship

Community Events and Preparedness Intern The Community Events and Preparedness Intern will assist the Community Preparedness department in sustaining its youth preparedness programming, specifically the Pillowcase Project, over the summer. They will also participate in community events coordination.


Responsibilities:

Prepare Pillowcase Project materials for the upcoming school year Help identify new schools where we can teach the Pillowcase Project course

Support Community Events volunteer leads in each county Requirements:

High school diploma

Some job experience

Willingness to work hard Additional Training Requirements Once Accepted in Position:

Certification in CPR/First Aid/AED Preparedness instruction

Field Marketing Intern The Field Marketing Intern will work directly with the West Hub Field Marketing team and will interface directly with the chapters in the Pacific and Southwest & Rocky Mountain Divisions. Responsibilities:

Support development of localized marketing collateral and advertising for promoting Red Cross events, programs and campaigns. Activities may include meeting with internal contacts to gather initial design needs and content, updating materials based on existing templates and/or working with production agency on making more complex edits, and project managing the review process.

Assist with the annual marketing planning process, specifically in consolidating information from local offices and supporting the development of planning documents.

Support marketing team in identifying and building necessary materials for local offices to use to promote Red Cross activities during major disasters.

Provide support for the marketing team with project management, including updating collateral inventory, updating project timelines and tracking project statuses via Aprimo.

Additional support may be needed to publish website content across a chapter network of web pages. Content may include news & events, static text, image uploads, HTML and search engine optimization (SEO).

Requirements:

Willingness to dive into an active non-profit environment and deliver creativity and quality work

Strong organization and time-management skills Ability to work independently and in a team setting on assignments

Strong interest in marketing with intention to pursue a position in the field following graduation Experience using content management systems a plus

Additional Training Requirements Once Accepted in Position:

Orientation to American Red Cross Aprimo training

Brand Central training

Project training Potential training in Oracles ATG


Individual Donor Services and Partnerships Intern The Individual Donor Services and Partnerships Intern will assist the Manager of Individual Donor Services and Stewardship in building and expanding on current fundraising programs. Responsibilities:

Researching new fundraising programs to be implanted into FY15 fundraising plan Creating mailing lists

Mailing Vehicle Donation Program postcard to potential donors Requirements:

Comfortable with talking with people on the phone Microsoft Office Skills

Latino Community Preparedness Intern The Latino Community Preparedness Intern will help the Latino Community Preparedness program deliver/promote its services and resources to the community through various means. Responsibilities:

Teach Be Red Cross Ready Courses in Spanish Engage the Latino community at high-level visibility community events and important partner

health fairs.

Engage the Latino community through integrated media/email/social media campaigns. Assist in recruiting volunteers.

Help organize meetings, community events, and trainings.

Teach Organizational Resilience course in Spanish Latino-owned businesses. Requirements:

Bilingual in Spanish and College student preferred.

Must be responsible Flexible hours

Must have strong oral and written communications skills, and be able to work effectively and build relationships with others

Experience working with volunteers and youth is preferred

Must have a personal commitment to working with diverse community and colleagues Must have good organization and planning skills


Disaster Preparedness Instructor Train the Trainer

American Red Cross orientation


Preparedness, Health and Safety Intern The Preparedness, Health and Safety Intern will provide logistic Support for Preparedness, Health & Safety. The intern may train to become a Health & Safety Instructor. Responsibilities:

Filing, sorting, inventory, stocking, cleaning, and maintaining equipment Requirements:

Computer skills preferred, but not required Solano County Disaster Services Intern The Solano County Disaster Services Intern will be helping with a variety of Disaster Cycle Services summer projects, in particular helping with a new Preparedness outreach project and Disaster activities. The intern will also support the planning needed for our upcoming Heroes Breakfast event. Responsibilities:

Researching and contacting apartment buildings to promote Preparedness programs and if possible become an instructor as well to teach preparedness to the public

Take all needed Disaster courses to be able to participate in large Disaster calls if needed or help with administrative support in the office for Client Casework or other Disaster activities

Help with in-kind donations and sponsorship requests, and other duties as needed, for Heroes Breakfast

Requirements:

Must be comfortable making phone calls/emails/in-person visits with outside agencies or businesses

Creative, a good listener, a quick learner and able to work both independently and within small groups

Isn't afraid to learn new things and must be flexible when getting day-to-day assignments that may change quickly at times

Proficient with Word/Excel and be good with internet research

Experience in leadership roles preferred but not required Additional Training Requirements Once Accepted in Position:

Disaster courses (available online and in-person) such as Disaster Fundamentals, Shelter Fundamentals, Basic Food Safety, etc.

Be Red Cross Ready Instructor course (in person Train the Trainer)

Volunteer/Youth Services Intern The Volunteer/Youth Services Intern will assist in increasing the effectiveness and capacity of the Volunteer and Youth Services (VYS) Department. To achieve this, they will help to recruit, train, and


coordinate adult and youth volunteers to support all lines of service. The intern will serve as a link between Red Cross departments and integrate outreach efforts and service delivery to the general volunteer audience. They will also handle outreach to volunteer organizations and identified partners for the purposes of formalizing strategic partnerships that motivate volunteer engagement, education, and action. Responsibilities:

Update and prepare volunteer needs assessment for distribution

Conduct data audit activities in Volunteer Connection

Ensure that counties have scanned all volunteer documents and have gone paperless

Plan and coordinate all event logistics for the annual orientation presenter refresher training

Lead phone bank project to reach out to all year one volunteers and inquire about their experience followed by building and evaluative tool

Plan and conduct one new volunteer focus group and one user testing group and compile reporting regarding the findings.

Other duties as assigned Requirements:

Junior or senior high school student or an enrolled college student with an interest in non-profit management, marketing/communications, graphic design, information technology, social services, human resources, diversity or other related fields.

Superior written and verbal communication skills

Familiar and proficient in database technology and design software

Advanced computer skills.

Highly proficient with Microsoft Word, Excel and PowerPoint.

Experience in project management, event planning, human resources or related experience. Operational flexibility to meet sudden unpredictable needs including evening and weekend

work.

Experience in and an understanding of computer and database programming and volunteer management is highly desirable.


Red Cross Orientation

Database Training


Monterey Bay Chapter Internship Opportunities External Relations/Mass Care Intern The External Relations/Mass Care Intern will update current and expired vendor agreements, update shelter agreements, conduct shelter facility surveys and meet with community partners. Responsibilities:

Update shelter agreements

Conduct shelter facility surveys throughout the community Update vendor agreements by meeting with and calling the appropriate vendors to provide

mass care services Requirements:

Excellent written and oral skills

Able to work with a team or independently

Organized and personable Close attention to detail

Must have a valid drivers license Additional Training Requirements Once Accepted in Position:

New Volunteer Orientation

Disaster Services: An Overview

Shelter Fundamentals

External Relations Community Partnerships Preparedness Intern The Preparedness Intern will Support the Community Preparedness department through community outreach, public speaking, and administrative tasks. Responsibilities:

Develop the Ready Rating Program by promoting the program, walking clients through the system, and doing appropriate follow up.

Conducting Be Red Cross Ready presentations to community groups. Represent the Red Cross through one on one interaction at tabling events, informing them of

tools available to keep them prepared. Work with team to instruct children through puppet show.

Submit weekly progress reports

Support the department with various administrative tasks Requirements:

Ability to exhibit confidence, poise, and professional behavior

Advanced computer skills in Microsoft Office and experience in Salesforce a plus.

Ability to lift over 25 lbs.

Must have a valid drivers license



Volunteer Orientation Disaster Services: An Overview

Be Red Cross Ready Puppet Show

Ready Rating Volunteer Services Intern The Volunteer Services Intern will assist the Manager of Volunteers and Youth Services with scheduling and conducting the New Volunteer Orientations, as well as supporting new volunteer intake and placement of incoming volunteers into positions. Responsibilities:

Assist in the recruitment and in-process of new volunteers Help with the recruitment, support, and training of individuals wanting to become Red Cross

volunteers Put together materials for orientations and presentations

Contribute to new/ongoing ideas and projects as a member of the Volunteer Committee

Become familiar with the work of the engagement and intake teams Requirements:

Strong interpersonal and communication skills (both oral and written)

Organizational Skills

Experience using Word/Excel Resourcefulness


Silicon Valley Chapter Internship Opportunities Communications Intern The Communications Intern will help support the Communications Department by strengthening and building rapport amongst leads within the Youth Services Department and taking on a new special project. Responsibilities:

Start new research project on historical figures who have a link with the Red Cross

Find pictures, write articles to get posted online, possibly in the Chapter Newsletters Support Youth Services communication leads

Support Communications department with regional events where needed Requirements:

Good interpersonal skills

Strong research skills

Good writing skills

Photography skills not required, but preferred Additional Training Requirements Once Accepted in Position:

None. Intern will have the option to take 2 of the PR online webinars available through the Exchange.

Community Preparedness Education Intern The Community Preparedness intern will help educate the community to be better prepared for disasters. The intern will also help coordinate disaster preparedness education outreach efforts to clubs, businesses, and local organizations. Responsibilities:

Reach out to local businesses and organizations to schedule, organize, and teach free disaster education presentation and events

Send emails and make phone calls to local groups

Participate in community health and resource fairs

Help supervise and train new volunteers to assist with outreach events Requirements:

Good interpersonal skills

Good public speaking skills

Great organizational skills Computer operation skills

Access to a mode of transportation preferred Additional Training Requirements Once Accepted in Position:

Community Preparedness Education Presenter training


Volunteer Engagement Intern (Chinese, Spanish, Vietnamese) This opportunity contains 3 separate positions, each focusing on a different language: Chinese, Spanish and Vietnamese. The Volunteer Engagement Intern will support the Volunteer Services and Community Preparedness departments to help provide support to specific cultural communities in the county. The intern will also focus on engaging volunteers with special language skills in Vietnamese, Chinese or Spanish to become fully integrated members of the Chapter. Responsibilities:

Translate Recruitment Materials into Vietnamese, Chinese or Spanish

Create an outreach plan to recruit volunteers with in Vietnamese, Chinese or Spanish language skills

Assist in the recruitment and in-process of new volunteers

Contribute to new/ongoing ideas and projects as a member of the Volunteer Committee


Proficient or fluent in Vietnamese, Chinese or Spanish Strong interpersonal and communication skills (both oral and written)

Good organizational Skills Experience using Word/Excel

Resourcefulness

Volunteer Services Intern The Volunteer Services Intern will assist the Manager of Volunteers and Youth Services with scheduling and conducting the New Volunteer Orientations, as well as supporting new volunteer intake and placement of incoming volunteers into positions. Responsibilities:

Assist in the recruitment and in-process of new volunteers

Help with the recruitment, support, and training of individuals wanting to become Red Cross volunteers

Put together materials for orientations and presentations Contribute to new/ongoing ideas and projects as a member of the Volunteer Committee


Strong interpersonal and communication skills (both oral and written)

Organizational Skills

Experience using Word/Excel Resourcefulness


Youth Education Intern The Youth Education Intern will help foster relationships between the Red Cross and nearby elementary schools. The intern will also be responsible for creating new content or altering current content used in SafeKids classes around the county. Responsibilities:

Updating school contact spreadsheet

Contacting schools and other locations to arrange classes

Reviewing current course materials and making changes where appropriate

Teaching SafeKids classes to elementary school youth Engaging adult volunteers though updates to the Volunteer Connection page and a monthly

newsletter Requirements:

Basic Microsoft office suite (Word, Excel, Powerpoint) Verbal and written communication skills

Experience with elementary age youth is preferred

Willingness to learn new skills and improve on current ones Additional Training Requirements Once Accepted in Position:

SafeKids Training

Youth Services Intern The Youth Services Intern will help support the Youth Services department through engaging local Red Cross club youth and youth leaders. Responsibilities:

Outreach to club officers

Promotion of preparedness presentations

Creating and/or facilitating events for Red Cross club youth

Interaction with youth leaders during E-Board and liaison meetings

Engaging adult volunteers through updates to the Volunteer Connection page and a monthly newsletter

Requirements:

Basic Microsoft office suite (Word, Excel, Powerpoint)

Verbal and written communication skills Experience with middle school and/or high school youth is preferred

Willingness to learn new skills and improve on current ones

Documents

Summer Internship 2014 GSR