Sun Blade Field Delivery Consultant

ESD

(Answer all questions in this section)

1. Which items generate static electricity? Mark for Review (1) Points

Work surfacesClothingPeopleAll of the above (*)

Correct

2. Why are ESD "soft failures" the most serious type of failures? Mark for Review (1) Points

They represent 60% of failuresThey represent 40% of all failuresThe damage is immediate and easily detectedThe damage is not immediately noticed or detected (*)

Correct

3. The leading cause of semiconductor failure is due to? Mark for Review (1) Points

The increased use of 45nm technology in manufacturing semiconductorsDamage during shipmentsElectrostatic discharge (*)Incorrect power supply used with the system

Correct

4. Standing up can generate up to 1,400 volts. Mark for Review (1) Points

True (*)False

Correct

5. Which of the following descriptions best defines ESD? Mark for Review (1) Points

The ability of a part to withstand a static charge without failure.Damage to system components due to the use of an incorrect power supplyThe sudden transfer, or discharge, of electricity from one object to another. (*)The failure of an item that would result in failure of the system.

Correct

Page 1 of 24

ESD


6. Low humidity environments reduce the voltage generated from friction and moving, Mark for Review

(1) Points

TrueFalse (*)

Correct

7. Which of the following is NOT one of the rules for preventing ESD damage? Mark for Review

(1) Points

Handle electronic components only when you are properly groundedKeep items away from electronic componentsStore and transport ESD-sensitive items in static-shielding containersMake sure your grounding straps are not in contact with your skin. (*)

Correct

8. What is the difference between a soft failure and a hard failure? Mark for Review

(1) Points

Soft failures occurs in the software. Hard failures occurs in the hardware.Soft failures weaken components and is difficult to detect. Hard failures are easy to identify and trace back to ESD. (*)Hard failures represent 80% of all failuresSoft failures are easily detected and rapidly fixed. Hard failures are difficult to identify and fix.

Correct

Sun Blade 6000 Storage Module M2(Answer all questions in this section)

9. Sun Blade Storage Module M2 is a disk blade containing ....... slots that can be populated with disk drives that use the Serial Attached SCSI (SAS) or Serial Advanced Technology Attachment (SATA) protocols.

Mark for Review (1) Points

328 (*)1624

Correct

10. Disk drives can be removed with the storage module in or out of the chassis. Mark for Review

(1) Points

True (*)False

Correct

Page 2 of 24

Sun Blade 6000 Storage Module M2


11. Select the tools and options that are used for diagnostics. (Select all that apply) Mark for Review

(1) Points

(Choose all correct answers)

MegaRAID Storage Manager (MSM) software (*)BIOS-based LSI configuration utilityCMM ILOM (*)Sun Validation Test Suite (VTS) software (*)LEDs and indicators (*)

Incorrect. Please refer to “Sun Blade 6000 Storage Module M2 Courses” for more information.

12. You cannot mix SAS-1 and SAS-2 NEMs in the Sun Blade Modular System chassis. Mark for Review

(1) Points

True (*)False

Correct

13. The host server module must have a supported ............... (disk controller) installed to access the storage module. Mark for Review

(1) Points

CMM ILOMSAS-2 REM (*)SAS-2 disk drivesSAS-2 NEM

Correct

14. Which of the following is also referred to as an HBA or an initiator? Mark for Review (1) Points

NEMCMM ILOMREM (*)ESM

Correct

15. Sun Blade Zone Manager configurations only affect host-to-storage access, not the actual saved data on disks. Mark for Review

(1) Points

True (*)False

Correct

Page 3 of 24



16. Which of the following protocols is not supported by Sun Blade Storage Module M2? Mark for Review

(1) Points

Serial Management Protocol (SMP)Serial Attached SCSI (SAS)SCSI Enclosure Services (SES)Simple Serial Protocol (SSP) (*)Serial SCSI Protocol (SSP)

Correct

17. How many storage blades are supported in a single Sun Blade 6000 Modular System? Mark for Review

(1) Points

6109 (*)8


18. Which of the following are Sun Blade Storage Module M2 components? (Select all that apply) Mark for Review

(1) Points


SAS-2 NEM (*)SATA FMods (*)SAS-2 disk drivesVMware (*)


19. The MSM software can be used from a management client to monitor which of the following: (Select all that apply) Mark for Review

(2) Points


SAS-2 REMStorage module enclosure temperature, voltage, and faults (*)Mechanical or SSD drives (*)FMods (*)


20. The Sun Blade 6000 Modular System chassis includes its own Service Processor (SP) software called ............ Mark for Review

(1) Points

LSI Fusion-MPT IRCMM ILOM (*)LSI MegaRAID Storage ManagerBIOS-based LSI Configuration Utility

Correct

Page 4 of 24



21. .............is a user-installable high performance solid-state storage device that acts like a SAS disk and uses flash memory technology Mark for Review

(1) Points

for increased data access speeds

NEMCMMFMod (*)ESM

Correct

22. A server module with SAS-1 devices can access the networking component of a SAS-2 NEM. Mark for Review

(1) Points

True (*)False


23. Sun Blade Storage Module M2 also supports SAS-1 NEMs along with SAS-2 NEMs. Mark for Review

(1) Points

TrueFalse (*)

Correct

24. While discovery in Vela1 is host initiated, in Vela2, it is self discovery. Mark for Review

(1) Points

True (*)False

Correct

25. The Sun Blade Zone Manager feature of the CMM ILOM can assign storage that is internal to a server module. Mark for Review

(1) Points

TrueFalse (*)

Correct

Page 5 of 24



26. The storage module contains how many internal FMod slots? Mark for Review (1) Points

24 (*)83216

Correct

27. SAS-2 and SATA drives can be used on the same storage blade. Mark for Review (1) Points

TrueFalse (*)

Correct

28. 9NEMHydra-2 is the code name for which of the following NEMs? Mark for Review (1) Points

Sun Blade 6000 10GbE Multi-Fabric NEMSun Blade 6000 Virtualized Multi-Fabric 10GbE M2 NEM (*)Sun Blade 6000 Virtualized Multi-Fabric 10GbE NEMSun Blade 6000 Multi-Fabric NEM

Correct

Sun Blade X6270 and X6270 M2 Server Module Architecture and Features(Answer all questions in this section)

29. Which diagnostics test the host hardware while the server's OS is booting? Mark for Review

(1) Points

POST (*)hostdiagspdiagUboot

Incorrect. Please refer to “Sun Blade X6270 and X6270 M2 Server Module courses” for more information.

30. Which state of the Power/OK LED indicates that the OS has booted successfully on the server blade? Mark for Review

(1) Points

STANDBY BLINKSTEADY ON (*)SLOW BLINKOFF

Correct

Page 6 of 24Sun Blade X6270 and X6270 M2 Server Module Architecture and Features


31. What is the maximum memory supported by server blade assuming you use 8-GByte DIMMs? Mark for Review

(1) Points

144 GBytes (*)128 GBytes256 GBytes64 GBytes

Correct

32. Which disk types are supported by the server blades? Mark for Review (1) Points

SAS and SATA (*)SASnone

SATA

Correct

33. Which ILOM account extended role allows the user to create ILOM accounts? Mark for Review

(1) Points

consoleadminuser management (*)reset and host control

Correct

34. How many DIMMs slots are supported per memory channel? Mark for Review (1) Points

3 (*)412

Correct

35. To replace an FMOD the state of the ESM power LED must be? Mark for Review (1) Points

FlashingONOFF (*)does not matter

Correct

Page 7 of 24

Sun Blade X6270 and X6270 M2 Server Module Architecture and Features


36. How many disk slots are available on the front of each server blade? Mark for Review

(1) Points

4 (*)862

Correct

37. What can the Windows Event Viewer be used for under the Windows OS? Mark for Review

(1) Points

view the system driversview the system accountsview the system logs (*)view the system processes

Correct

38. Which of the following components CAN be hot swapped? Mark for Review (1) Points

CPUHDD or SSD (*)FMODDIMM

Correct

39. Which ILOM screen displays a list of failed server components? Mark for Review (1) Points

statusinventoryfailed componentsfault management (*)

Correct

40. To enable Service Mode you need to perform all but one of these Mark for Review

steps on the server blade? (1) Points

Gather the product serial number and ILOM versionGenerate the service password from a designated websiteCall Oracle service for the sunservice password (*)Set the session mode to service

Correct

Page 8 of 24



41. The FMODs are resident on the sever blade motherboard. Mark for Review (1) Points

TrueFalse (*)

Correct

42. Which of serial management port parameters is NOT a factory default on the server blade? Mark for Review

(1) Points

no parity1 stop bit9600 baud7 data bits (*)

Correct

43. Which blade chassis supports these server blades? Mark for Review (1) Points

Sun Blade 8000 Modular SystemSun Netra CT900 ServerSun Blade 6000 Modular System (*)All the blade systems listed

Correct

44. Which components is found on the X6270 server blade but not on the X6270 M2 server blade? Mark for Review

(3) Points

USB portsFMODcompact flash disk drives (*)system battery

Correct

45. How do you view the CPLD firmware version of its main board? Mark for Review (1) Points

BIOS screenUsing flashupdateILOM command or screenUsing the cpld_update script (*)

Correct

Page 9 of 24



46. Which of the following components requires an Allen wrench for its replacement on the X4800 server? Mark for Review

(1) Points

system batteryDIMMCPU (*)FMOD

Correct

47. What type of serial management port connector is supported by the server blade front faceplate? Mark for Review

(1) Points

USBUCP (*)DB9RJ-45

Correct

48. To enable the sunservice account you need to set the session parameter to on the server blade? Mark for Review

(1) Points

onserviceenabledescalation (*)


Sun Blade(TM) X6240 Server Module Installation, Administration, and Troubleshooting(Answer all questions in this section)

49. Which indicator on the server blade signals that it is ready to be removed? Mark for Review

(1) Points

Ready-to-Remove (*)Service Action RequiredOKLocator

Correct

50. How do you light a DIMM Fault indicator? Mark for Review (1) Points

Program it from ILOM.Program it from the SP.Push the Fault Remind button on the CMM.

Push the Fault Remind button on the server blade. (*)

Correct

Page 10 of 24

Sun Blade(TM) X6240 Server Module Installation, Administration, and Troubleshooting


51. Which management tool is used by the Sun Blade X6240 Server Module? Mark for Review

(1) Points

ELOMILOM (*)LOMALOM

Correct

52. What is the default root password for the SP ILOM? Mark for Review (1) Points

<CR>cangetinchangeme (*)root

Correct

53. Which ILOM command is used to download and install firmware? Mark for Review (1) Points

<tt>load</tt> (*)<tt>download</tt><tt>ftp</tt><tt>install</tt>

Correct

54. How many alerts can be configured? Mark for Review (1) Points

131415 (*)12

Incorrect. Please refer to “ Sun Blade X6240 Server Module Installation, Administration, and Troubleshooting ” for more information.

55. Which command is used to make an account in ILOM? Mark for Review (1) Points

<tt>create</tt> (*)<tt>make</tt><tt>vadduser</tt><tt>add</tt>

Correct

Page 11 of 24

Sun Blade(TM) X6240 Server Module Installation, Administration, and Troubleshooting


56. What type of I/O paths originate at the server modules, go through the midplane, and to the I/O modules? Mark for Review

(1) Points

PCI ExtendedInfiniBandHypertransportPCI Express (*)


57. How many GbE ports are supported on a NEM slot? Mark for Review (1) Points

2 (*)143


58. Which OS must be running on the Sun Blade X6240 Server Module in order to execute the troubleshooting tool SunVTS? Mark for Review

(1) Points

Windows.Linux.The OS cannot be running when this software is executed.Solaris 10 OS (*)

Correct

SPARC T3-Based Server Maintenance(Answer all questions in this section)

59. What is the minimum ILOM version that supports the SPARC T3 servers? Mark for Review

(1) Points

2413 (*)

Correct

60. The SPARC T3 servers supports FMODs. Mark for Review (1) Points

True

False (*)

Correct

Page 12 of 24

SPARC T3-Based Server Maintenance


61. Which diagnostic tool is available from Solaris? Mark for Review (1) Points

diagspdiagSunVTS (*)faultmgmt

Correct

62. The FMA logs may provide you a course of action. Mark for Review (1) Points

True (*)False

Correct

63. Which connector supports the serial port on the SPARC T3-1B? Mark for Review (1) Points

Front panel DB9 connectorFront panel UCP connector (*)Front panel RJ-45 connectorFront panel DB25 connector

Correct

64. What Solaris command can be used to view the system configuration? Mark for Review

(1) Points

netcfgnetconfigprtdiag (*)ifconfig

Correct

65. Which is the highest Ethernet interface speed supported by all the SPARC T3 servers? Mark for Review

(1) Points

1-GbE100-MbE10-GbE (*)100-GbE

Correct

Page 13 of 24



66. IPMI is supported on all the SPARC T3 servers. Mark for Review (1) Points

True (*)False

Correct

67. The server's OS can be booted which ILOM command? Mark for Review (1) Points

bootloadstart (*)osboot

Correct

68. Which CPU type is supported on these servers? Mark for Review (1) Points

Intel XeonSPARC T3 (*)UltraSPARC T2AMD Opteron

Correct

69. Which FMA command displays hardware errors in the server from ILOM? Mark for Review

(1) Points

show errorsshow hwerrorsshow faultsshow faulty (*)

Correct

70. The XAUI interfaces come from which component? Mark for Review (1) Points

Ethernet controller chipsSouthbridge chipThere are no XAUI interfacesCPU chips (*)

Correct

Page 14 of 24



71. Which are the interface used between the CPUs and the PCIe HUB chip? Mark for Review

(1) Points

PCI Express 2.0 (*)Quick Path Interconnects (QPI)HyperTransport (HT)Front-Side Buses

Correct

72. Which file contains the Solaris system event logs? Mark for Review (1) Points

/var/log/messages/usr/adm/log/var/adm/log/usr/log/messages (*)

Incorrect. Please refer to “WZTB-5160: SPARC T3 Based Servers Maintenance ” for more information.

73. Which software can be accessed from Solaris as well as ILOM? Mark for Review (1) Points

FMA (*)prtdiagSunVTSASR

Correct

74. ILOM, BIOS and IPMI maintain logs? Mark for Review (1) Points

True (*)False

Correct

75. How many USB connectors are there on each SPARC T3 server? Mark for Review (1) Points

4

5 (*)23

Incorrect. Please refer to “WZTB-5160: SPARC T3 Based Servers Maintenance ” for more information.

Page 15 of 24



76. Which ILOM command displays sensor and status information? Mark for Review (1) Points

faultmgmt (*)spdiagstatussnapshot

Correct

77. Which of the following is not a FRU or CRU? Mark for Review (1) Points

MotherboardCPU (*)DIMMsBattery

Correct

Sun Blade 6000 Modular System Installation, Administration and Troubleshooting(Answer all questions in this section)

78. Which of the following is a FRU and NOT a CRU? Mark for Review (1) Points

I/O Chassis (*)Power supplyServer moduleRear fan module

Correct

79. Which command is used to make change the root password in ALOM? Mark for Review

(1) Points

chpwordchangeuserpassword (*)password

Correct

80. What type of I/O paths originate at the server modules, go through the midplane, and to the I/O modules? Mark for Review

(1) Points

InfiniBandHypertransportPCI ExtendedPCI Express (*)

Correct

Page 16 of 24

Sun Blade 6000 Modular System Installation, Administration and Troubleshooting


81. Which OS must be running on the Sun Blade X6220 Server Module in order to execute the troubleshooting tool SunVTS? Mark for Review

(1) Points

LinuxWindowsSolaris 10 OS, Update 2. (*)

The OS cannot be running when this software is executed.

Correct

82. How many Sun Blade 6000 Modular Systems fit in a 42 rack unit, 19-inch rack? Mark for Review

(1) Points

FourTwoOneThree (*)

Incorrect. Please refer to “Sun Blade 6000 Modular System Installation, Administration and Troubleshooting” for more information.

83. What is the name of the user that must execute the troubleshooting scripts on the SP under /usr/local/bin? Mark for Review

(1) Points

guestscriptrunnerrootsunservice (*)

Correct

84. Which is NOT a fault management component? Mark for Review (1) Points

IndicatorsSensorsDiagnosis engineFans (*)

Correct

85. Where do you set up the netboot port within the Sun Blade X6220 Blade Module? Mark for Review

(1) Points

SP ILOM

OBPCMM ILOMBIOS (*)

Correct

Page 17 of 24



86. How many EM slots are dedicated to each server module? Mark for Review (1) Points

ThreeFourOneTwo (*)

Correct

87. Which modules need to be removed from the chassis before disk replacement? Mark for Review

(1) Points

Server bladeNEMNo modules (*)CMM

Correct

88. Which of the following commands would put you in the appropriate directory to assign a static IP address to the network management port?


cd /CH/networkcd /CMM/netcfgcd /SP/networkcd /CMM/network (*)


89. How many power supplies can be removed and still keep the system powered up? Mark for Review

(1) Points

1 (*)243

Correct

90. The type of processors on the Sun Blade T6300 Server Modules are: Mark for Review (1) Points

UltraSPARC IIIUltraSPARC T1Intel ZeonAMD Opteron (*)


Page 18 of 24



91. What is the default network configuration protocol that the CMM uses, if available? Mark for Review

(1) Points

CMM is only available through a serial port connection.Static network configuration parameters.Dynamic Host Configuration Protocol (DHCP). (*)CMM protocol.

Correct

92. How many processors does a Sun Blade X6220 Server Module have? Mark for Review

(1) Points

12 (*)34

Correct

93. Which indicator on the server blade signals that it is ready to be removed? Mark for Review

(1) Points

Service action neededReady-to-remove (*)LocatorOK

Correct

94. Which ILOM command is used to download and install firmware? Mark for Review (1) Points

ftpload (*)installdownload

Correct

95. Which modules need to be removed from the chassis before DIMM replacement? Mark for Review

(1) Points

No modulesNEMsServer blade (*)CMMs

Correct

Page 19 of 24



96. Which of the following options to hdt can be used to write output to a log file? Mark for Review

(1) Points

-a-q-e-l (*)

Correct

97. How do you light a DIMM fault indicator? Mark for Review (1) Points

Program it from the SP.Push the fault remind button on the CMM.Program it from ILOM.Push the fault remind button on the server blade. (*)

Correct

Sun Blade X6275 Server Module Architecture and Features(Answer all questions in this section)

98. The Sun Blade X6275 Server Module supports onboard 2.5 inch SAS disk drives. Mark for Review

(1) Points

TrueFalse (*)

Correct

99. The Sun Blade X6275 Server Module motherboard is field replaceable? Mark for Review

(1) Points

True (*)False

Correct

100. Which diagnostic tool is available from the ILOM sunreserve account? Mark for Review

(4) Points

SunVTSdiagspdiag_vayu (*)faultmgmt

Correct

Page 20 of 24

Sun Blade X6275 Server Module Architecture and Features


101. How many CPU chips does each node of the Sun Blade X6275 support? Mark for Review

(1) Points

2 (*)341

Correct

102. Which new ILOM command displays sensor and status information? Mark for Review

(3) Points

statusfaultmgmt (*)snapshot

spdiag

Correct

103. Which file contains the Linux system event logs? Mark for Review (1) Points

/usr/log/messages/usr/adm/log/var/adm/log/var/log/messages (*)

Correct

104. How can you reset the BIOS password back to factory default? Mark for Review (1) Points

Cycling the J42 jumper for the specific node. (*)Configuring a new password from within IPMIConfiguring a new password from within ILOMCycling the CMM jumper

Correct

105. Which UCP connector supports node 0 serial port? Mark for Review (1) Points

Both UCPBottom UCPNeither UCPTop UCP (*)

Correct

Page 21 of 24



106. Which new ILOM command persists across reboots of the SP? Mark for Review (1) Points

StopPersistPortsharing (*)Start

Correct

107. What Linux command can be used to view the network configuration? Mark for Review

(1) Points

ifconfig (*)netcfgipconfignetconfig

Correct

108. ILOM, BIOS and IPMI maintain system event logs? Mark for Review (1) Points

True (*)False

Correct

109. Which of the following are FRUs? Mark for Review (1) Points

BatteryFlash DIMMsDIMMsCPU and heat sink (*)

Correct

110. The node 0 SAS disk slot is located? Mark for Review (1) Points

In rear of the server blade on the bottom slotIn front of the server blade on the top slotIn front of the server blade on the bottom slotIn rear of the server blade on the top slot (*)

Correct

Page 22 of 24



111. How many NEMs does each server blade node support? Mark for Review (1) Points

1 (*)234

Incorrect. Please refer to “Sun Blade X6275 Server Module Courses courses” for more information.

112. Which Preboot command can be used to configure the ownership of the serial port? Mark for Review

(1) Points

edit (*)modifychangeowner

Correct

113. Which CPU type is supported on the Sun Blade X6275? Mark for Review (1) Points

AMD OpteronSun SPARC T2 Plus

Sun SPARC T2 PlusIntel Nahelam-EP Xeon2 (*)

Correct

114. The D0 memory DIMM slot is the one furthest from the CPU? Mark for Review (1) Points

TrueFalse (*)

Correct

115. Which are the interface used between the CPUs and the PCIe HUB? Mark for Review (1) Points

PCI ExpressHyperTransport (HT)Quick Path Interconnects (QPI) (*)Front-Side Buses

Correct

Page 23 of 24



116. What chassis supports the Sun Blade X6275 Server Module? Mark for Review (1) Points

Sun Blade 6000 Modular SystemSun Blade 6048 Modular System (*)Netra CT900Sun B1600

Correct

117. The Flash DIMM LED is a fault LED? Mark for Review

(1) Points

TrueFalse (*)


Page 24 of 246. Power supply

replacement does NOT affect air flow in which CRU?


EM

Server module (*)

CMM

NEM

Incorrect. Please refer to “Sun Blade 6000 Modular System Installation, Administration and Troubleshooting” for more informatio

n.

7. Which indicator on the EM signals that it is ready to be removed?


Service action needed

Locator

OK (*)

Ready-to-remove


9. Which of the operating systems is NOT supported by the Sun Blade X6220 Blade

Mark for Review

(1) Points

Module?

RHEL AS4 (64-bit)HPUX 4.0 (*)Solaris 10 U3 (64-bit)Win 2003 EE ( 64-bit)


11. How do you light a processor fault indicator?

Mark for Review

(1) Points

Program it from the SP.

Push the fault remind button on the CMM.Program it from ILOM.

Push the fault remind button on the server blade. (*)

Incorrect. Please refer to “Sun Blade 6000 Modular System Installation, Administration and Troubleshooting” for

more information.

12. The two types of I/O modules supported by the Sun Blade 6000 Modular System are (Choose 2)?

Mark for Review

(1) Points


Motherboard

ExpressModule (*)

Network Express module (*)Standard IO module

Server module

Chassis Management module


24. A/An ........... provides Mark for

backup power to save cache disk data when system power is removed or interrupted.

Review (1) Points

FMod

NEM

ESM (*)

CMM


53. Which tool do you use to upgrade the firmware on ILOM and BIOS on the server blade?

Mark for Review

(1) Points

BIOS

IPMI

OBP

ILOM (*)


68. The Mark for

Windows system event logs can be displayed using the Log Viewer.

Review (1) Points

True

False (*)


71. The physical replacement of the Sun Blade X6275 Server Module is the same as any other C48 server blade?

Mark for Review

(1) Points

True (*)

False


72. Which is a new ILOM menu being introduced with the Sun Blade X6274 Server Module? Mark for Review

(1) Points

Preboot (*)

UBoot

BIOS Boot

ILOM Boot

Correct

73. What is minimum number of DIMMs supported per CPU? Mark for Review

(1) Points

2

1

4

3 (*)


74. The Flash DIMM LED is a fault LED?

Mark for Review

(1) Points

True

False (*)

Correct

75. What is the minimum ILOM version that supports the Sun Blade X6275 Server Module? Mark for Review

(1) Points

2.0.2.9

2.0.1.0

2.0.3.13 (*)

3.0

Correct

104. Which of the following statements are Partner requirements for collaboration in the Multi-Vendor Support Program (MVSP)?

Mark for Review

(1) Points


Partner must provide the Mutual Customer’s support identification number when collaborating with Oracle Support. (*)Partner must provide and maintain standard contact and escalation information for the MVSP. (*)Partner must establish their own severity levels and response timeframes for Mutual Customer support issues.Partner must direct Mutual Customers to contact Oracle Support directly on Oracle-related issues.

As part of the MVSP, Partners have the option of collaborating with Oracle Support on a Mutual Customer support issue.

Incorrect. Refer to the Multi-Vendor Support Program Overview training for more information.

111.

Which of the following is not normally provided via My Oracle Support


Certification information

Certified Advantage Partner Criteria (*)Access to SR logging

Diagnostic Tests

Incorrect, refer to the Oracle Support Basics training for more information

112. What can you expect following an escalation request? Mark for Review

(1) Points

24x7 working until problem resolved

Oracle Support manager telephones you to discuss your problem and agree to an action plan (*)Support Engineer passes SR to another engineerOracle Consultant onsite within 24 hours

Correct

113. Before raising an SR which of the following would you not need to do?


Run diagnostic tools

Set up an Oracle Collaborative Support session (*)Check My Oracle Support for any resolutions to similar issuesEnsure you understand the business impact

Incorrect, refer to the Oracle Support Basics training for more information

125.

The Main Community Home Page contains links to new member orientati


on resources, recorded trainings, FAQs, and a variety of other helpful resources for those of you just starting out in the communities.

False

True (*)

Incorrect. Refer to the My Oracle Support Community training for more information.

Documents

Sun Blade Field Delivery Consultant