SunGard: Cloud Provider Capabilitiesdocs.media.bitpipe.com/io_10x/io_106279/item_572734/Cloud Day 2 … · Customer Profile A leading provider of software solutions for fire and EMS

www.sungardas.com

SunGard: Cloud Provider Capabilities

Production and Recovery Solutions for Mid-Sized Enterprises

© 2012 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com

Agenda

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Our Mission

Use Cases

Cloud Strategy

Why SunGard


Our Mission

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Enable mid-sizedenterprises to transition

and use Cloud-basedtechnology…

…through Consulting,Cloud Infrastructure

Platforms, AvailabilityServices and Applications.

© 2012 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 4

Use Cases


Solution Requirements

High availability

A vendor with experience providing enterprisesolutions

VMware hypervisor

Security & Compliance – HIPAA, SSAE 16ITIL, etc.

Management & monitoring capabilities

Valued the enterprise offering – infrastructurewas important

Company financial stability

ECS offering had the maturity and featuresthey were expecting

Capabilities and roadmap – fail-over optionwas especially appealing

Relationship with SunGard

Customer Profile

A leading provider of software solutionsfor fire and EMS organizations

Looking to optimize dispatch, billing,field data collection, mobilecommunications, scheduling solutions

Independent business unit owned by aglobal medical company with sales ofmore than $400 million

Products sold in more than 140countries.

ECS Customer Deployment – SaaS Provider

Why SunGard Enterprise CloudServices?


SunGard Solution

A fault tolerant, Vblock-based hybridprivate/multi-tenant cloud re-deployment ofall SAP module and tiers.

System monitoring/management from theOS up to Oracle DB and SAP applicationlayer.

Replication of SAP production to a secondsite across the U.S. with DR/full system.recovery with an RTO of under 12 hours.

SunGard-managed cutover process withminimum downtime.

• $2.5 Million of dollars in up-front CAPEXsavings, hardware, software and projectcosts.

• Significant improvements in speed, security,day-to-day management, reliability, andrecoverability.

Customer Profile

A leader in power conversion solutionsfor plasma manufacturing and solarenergy generation.

Key customer objectives – replaceantiquated systems, manage cutover ofa global SAP environment with limitedstaff, maintain interoperability withlegacy systems and minimize CapEx.

Full SAP Production Migration to SunGard’s SAP Cloud

Benefits


SunGard Solution

• Ensure high availability of trading applications

• Speed in recovery of trading and accountingapplications at sub-4 hour recovery times

• Accurate match of the recovered applicationsenvironment to production systems

• Monitored replication to ensure networkavailability and health

• Avoid the delay and burden of tape-basedrecovery

Fully-managed, expertly monitored recoverysolution for critical applications

Fully-managed, complete test

Low-cost cloud platform on which to operaterecovered applications

Customer Profile

• Small investment firm

• Specializes in managing diversifiedportfolios for institutions and individualswith high net worth

• Founded in 1985

• Assets under management is $7B+.

R2C for Server Replication Customer Deployment - Specialty Investment Firm

Why SunGard R2C?


Cloud Strategy


The Need

Enterprise Challenges:

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CFO: Use cloud to reduce spend and CapEx, increase speed tomarket

IT Director: Complex environments dependent on legacyapplications• Key business systems dependent on mainframe and midrange systems• Majority of applications not designed to take advantage of key IaaS benefits (auto-

scalability, granular billing, application level redundancy)• Only new applications and projects utilize Cloud as a design criteria

Rapidly evolving market with uncertainty• Cloud economic benefits desired - more flexibility, investment tied to business success,

lower internal infrastructure investment going forward• Want to avoid vendor lock-in• Must meet auditable Compliance and Security requirements• Must integrate seamlessly with existing process controls (ITIL)• Want a service provider to solve these problems – so focus stays on business success


SunGard AS Cloud Strategy

Recover2CloudServices

Flexible, affordable cloudplatform for application

recovery

Recovery-as-a-Service

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Strategic focus is on solving business challenges

Cloud Solution Synergies• Fully-managed hosting and recovery services• Backed by contractual Service Level Agreements (SLAs)• Enterprise-class: secure and highly reliable

Platform designed for productionenvironments

Leverages enterprise-gradeVblock infrastructure

Integrated managed services onIaaS platform

Enterprise CloudServices


SunGard Cloud-Based Solutions

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RTOSub – 4HoursRPO

Near-zero

Production Deployment Scenarios Recovery Deployment Scenarios

Multi-tenant enterprise cloud RTO4 – 12HoursRPO

Near-zero

RTO12 – 24HoursRPO

Last BU

Interconnection with physical hosting Replication Backup

Service & Operations management

Customer Applications

SunGard Cloud Platform

High Availability FailoverRPO – 30-MinRTO – 4 Hours


SunGard’s Cloud Foundation

Management Tools

Existing MS tools for Monitoring,Backup, and Patch Management

vCenter, UCS Manager,Navisphere, Nexus FabricManager

• VMware vSphere

Virtualization

• Cisco Nexus Switches• Cisco MDS Storage Switches• Cisco Unified Computing System

Networking and Server

• EMC Tier 1 Storage

Storage

• Cisco Unified Computing System• Cisco Nexus Switches

Onsite Data Migration


Compute

• Virtualized environment, hypervisor and OS system services• Customize virtual machine configurations to specific requirements• SunGard Software Licensing Services options available

Network - Broad networking options: multiple VLAN support, robust internetconnectivity, MPLS, dedicated circuit options

Storage - Managed storage with integrated backup and restore

Security - Managed firewall & VPN connectivity, built to support compliance

Availability

• Options for single or dual site with geographic load balancing• High availability or fail-over

Provisioning

• Ability to store custom VM templates in private image library• Virtualized instances deployed within minutes

Management

• 24/7/365 management and monitoring of virtualized infrastructure• 99.95% availability Service Level Agreement (per month / per VM)

Reporting - Customer management portal: compute resources on demand

Fully Managed Infrastructure-as-a-Service (Production)


Fully Managed IaaS- SAP Integration

• Integrated SAP Cloud Operations• Assigned Service Delivery Manager• SAP Certified in Cloud Services• SAP Partner

Built on Vblock Cloud Architecture

• SAP 24/7 Production Basis Services• SAP Infrastructure Services• SAP Advanced Monitoring• SAP Project Services (Flex labor)

Service Options

• Simple User Tiers for SAP Monitoring• Server and Landscape Based Fees• SAP Production Service Tiers• (by environment complexity & change rate)

Predictable Costs


Fully-Managed Recovery-as-a-Service

TapeOnline/ DiskBackup

SANSnapshot

SANReplication

ServerReplication

RPO

RTO

App Tiers

<2 hrs

4 – 6 hrs

Tier 1-2

~0 – 15 min

4 – 6 hrs

Tier 1-2

~0 min

15 min – 4 hr

Tier 1

24 hrs

24 hrs

Tier 1-3

The Recover2Cloudsm Portfolio

SunGard Supports More Data Movers

to Cloud than Other Providers

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Available Now

Available in Limited Availability Now


Deep expertise in managing recovery and production ofheterogeneous environments

Managed Multi-site Availability and Recovery to Cloud

Interconnection of hybrid environments

Fully Managed Platform for production and recoveredapplications

Service-rich solution integrating critical managed services

Hosted in SunGard’s Premier Data Centers

Strict change control process managed within customer cloudenvironment

SunGard Cloud Differentiators


Why SunGard?


Why SunGard?

Proven Track Record A decade of managed service experience informed by

three decades of being one of the world’s leading DRproviders

Providing managed services, disaster recoveryservices, information availability consulting servicesand business continuity management software toover 9,0000 customers

We offer a complete set of availability services

People & Processes

Over 3,000 Information expertsworldwide

24/7 technical centers of excellence

Crisis management process

Integrated customer support throughour Service Desk, Monitoring ServicesOperations and Crisis ManagementTeam

Infrastructure & Operations

More than 80 facilities world wide

5 million+ square feet of global opsspace

50+ Workgroup Recovery locationsworld wide

Operational excellence /best practicesbacked by ITILv3 service-centricmodel, SSAE 16 Type II & ISO 20000-1certification and facilities built tosupport regulatory requirements ofPCI DSS, HIPAA, & FISMA/NIST


Can the Cloud Solve Your Business Challenges?

For More Information….

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Visit our website at www.sungardas.com

Existing Customers• Call your SunGard Account

Executive

Prospective Customers• Contact a SunGard Specialist

888-810-4505

www.sungardas.com

THANK YOU

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Documents

SunGard: Cloud Provider Capabilitiesdocs.media.bitpipe.com/io_10x/io_106279/item_572734/Cloud Day 2 … · Customer Profile A leading provider of software solutions for fire and EMS