Sunil Bhatt - Leader IT - June-2016

SUNIL BHATT A/30, Sushila Baug, 53/A, S. V. Road, Cell# 91-982029 7618 / 808071 7618 Santacruz West, Mumbai 400054, India. E-mail: [email protected]

=========================================================================Summary of profile:

A highly accomplished Industry IT professional having successful track record of performance. Experience in handling end to end delivery of IT Software - Packaged solution – ERP / e-Commerce, Application Development Working as head for packaged solution (RUN operation) for SAP, Oracle, A&DM, Microsoft Handled complex and large projects / programs (Large Transformation & outsourcing engagement) – Global & Domestic Application Managed Service, Country Head for RUN (APAC role), Strong ITIL framework Strong in Scope Management, Change Management with good negotiation skills. People management; Managed team of 300+ resource; Direct reporting 50+ Ability to multi-task, dependency & risk management by planning contingencies well. Strong abilities in all level reporting in typical Portfolio / Program – Project delivery. Stake holder management (Internal and external), managing customer expectations & satisfaction - delivery to Cost, Quality and

Schedule. Strong Leadership, Inter-personal, Decision making skills. Have exposure strategic planning of Account Growth and Profitability management. Involved in preparation of contractual agreements (SOWs/PWAs), Resource demand management, billing and invoicing activities

for the program responsible. Have sound experience in dealing with International Clients Have implemented process/productivity improvement techniques like Lean methodology Experience of 25 years, played multiple roles in IT services at leadership level managing business solutions

Worked in industry segments of – Textile / Home Textile; Metal / Steel, Pipes; Mines / Minerals; Automotive / Spares; Oil and Lubrication; Chemical / Engineering Polymers / Industrial Polymer / Packaging; Paint / Auto Paint; Agro Chemical / Pesticides / Seed Industry.

A Passionate leader with good communication skill having successfully managed business in Indian domestic market and MNC with specialization in Manufacturing, Distribution, CRM-SRM & Supply chain. High integrity, energetic leader known for ability to envision and create successful outcomes in complex situations. Diverse industry and functional expertise with a tenacious commitment to drive business growth. A strong people manager – manages team of large size ensuring optimum utilisation while ensuring skills Upgradation to keep customer happy and meet the market demand.

Sunil is now practicing “New Style of IT” supporting customers understand enterprise drivers & changing global trends to help conduct transformation programs to drive innovation in accelerate business growth.

Expertise:Entrepreneur mindset, business acumen and capability to build organization.Manage global delivery, presales, and competency development & transformation programs. Thought Leadership, team building & relationship management.

Achievements: Turned around business development increasing revenue growth Managed large Transformation Engagement covering Applications in ERP solution, E-Commerce, CRM,SRMManaged Global SAP-ERP & SCM Programs- M&M, DuPont, Essar, Rhone Poulenc (changed to Aventis/Bayer), ELF/Total,Testing practice; Solutions & COE's – Specialized in SAP; Tool based auto testing, Manual testing,

Competencies: Highly-motivated team player; Enthusiastic and eager to learn; Demonstrates initiative / Pro-active; Dedicated and reliable; Organized / manages time well; Detail oriented; Strong written and verbal communication skills; Capable of dealing with diversity;

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=========================================================================Ability to work in a virtual team, across boundaries; Ability to multi-task / self-sufficient; Ability to establish direction and drive progress; Excellent interpersonal skills to foster working relationships with all stakeholders

Professional Experience:

Working as head for packaged solution (RUN operation) for SAP, Oracle, A&DM, Microsoft Worked as Support Head for HPE India for managing SAP, Microsoft based legacy application Worked as Senior Program Manager for Enterprise Service with Hewlett Packard Enterprise India Pvt. Ltd, Responsible for

customer engagement, program & delivery management, vendor & resource management, Pre-sales and PL of the account. Managing multiple clients, multiple projects along with revenue growth. Managing very large global transformation account valuing USD 80 Million with very large Big bang delivery of Transformation for Indian conglomerate who is in multiple line of business (Home Textile, Yarn, Steel, Pipe) with operation foot print across the Globe. Under pre-sales - won two new logo – Banking & Manufacturing.

Worked as Senior Program & Delivery Manager for Corporate IT (support & projects) for entire suite of SAP solution with Mahindra & Mahindra Limited,

Worked with Aegis Ltd (Essar) as a Delivery Head & was a part of Leadership team with parallel responsibility of PMO to control projects for entire business group. Was responsible for Delivery Management for Domestic & Global projects. Worked as head for Support & Enhancements (Service Delivery) for steel business for Domestic and Global support.

Worked with DuPont India Ltd for 8 years as Project Lead for Implementation of projects for AP region & roll out of Global projects. Worked as SME for SD/MM for Projects and Support. .

Worked with ELF Lubricants India for 4.5 years as Project Lead. Worked with Rhone Poulenc (changed to Aventis/Bayer) for 3 years. Worked for Rhodia Chemicals, British Petroleum, Pioneer Seeds, ELF Sanofi, ELF Atochem, Essar World trade (Essar

Group,),Asian Electronics Ltd., Tulip Diagnostics P Ltd, Echjay Forgings P. Ltd.

Work Experience Details:

1] Presently working as Country Head for RUN operation for packaged solution (Member of Global team)

Senior Program Manager with Hewlett Packard Enterprise India Pvt. Ltd., Mumbai, India. Handling most complex and challenging application delivery under Strategic IT Outsource agreement.

Awarded with Certificate of Excellence – “Customer Focus Orientation and Approach in FY14” Awarded certificate of Excellence FY15 New Business opportunity – Won new Logo independently

Primary responsibilities:

- Manage multiple clients- Managed Business development : Participated in opportunity discussion and customer project for business growth- Manage Transition and Transformation - Program-Delivery Management – Scope, Risk, Schedule, Cost, Quality- Resource management - Planning, Identify, Hire, Deploy, Utilise, Nurture, Elevate,- Project implementation, Shared service – Process outsource, AMS – Build to RUN- Customer engagement

o Delivering quality and customer satisfaction by scoping and shaping deal with Service Executive & Architecto Identify and capture business opportunities o Manage customer communication and escalation

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o Project Health reports o Manage billing / PLo Customer satisfaction

- Reimplementation of SAP ECC - Modules covered – FI, CO, SD, MM, PP, PM, QM, PS, HCM, o IS-MILL, CIN, SAP EXIM, BPC, Product costing / Program-wise profitability, BI-BO –KPI identification and

development, PLM, Planning and scheduling, CRM/SRM – Customer – Vendor portal, MDM/MDG, GRC- Manage complete end to end Delivery - Build & manage support model - QA - Comply all HP and Customer Quality Standards - People management- QA - Comply all HP and Customer Quality Standards - Manage multiple deliveries and programs- Manage Audit – Customer, Third party, Chapter, Internal- Conduct effective performance evaluations. - Manage – Presales, Bidding, Solution Approach / Design / Confirmation, Account, Deliver approach / plan, P&L, Billing,

2] Period: August-2011 to February-2013 Worked with Mahindra & Mahindra Limited as Senior Program & Delivery Manager for Corporate IT for delivery of Projects and manage group level Support. Was primary member under partner relationship with SAP for new product development – ALM, Mobility, EXIM and HANA. Key controller for SAP premium support model – Max Attention.

Industry/Vertical: Automotive / Manufacturing - Car, Two Wheeler, Tractor, TruckSAP Modules: SD, MM, PP, QM, PM, FI, CO, SRM, CRM, MDM, SCM, BI-BO // ABAP, Webdynpro // PI

Milestones achieved:

SAP Application Life Cycle Management, ALM Delivery Management, ALM Services for - ARIS BPM, SAP QC, Load Runner, & TAO, CA Wily, Solution Manager (BPH, CHARM, ITSM etc)

ALM COE Set Up ALM Delivery

Implemented ITIL processes – Incident Management, Change Management, Problem Management and Release Management

Defined & rolled out strategy on Release management – Successfully moved windows to once in month from twice in a daily

Defined new support strategy for clear visibility on incident logging, controlling and monitoring Defined SLA with customer for Incident and Change request delivery. Prepared delivery model along with resource

management to meet customer SLA Defined and documented new strategy on change request management Successfully completed ECC6-EHP5 upgrade Successfully completed merger & de-merger project Implemented total end to end solution for new product launch – XUV500 Successfully implemented end-to-end project for Ranault-Veritto merger/de-merger for OEM & spare business Implemented CHARM in Solution Manager Complete end-to-end evaluation and implementation strategy for OpenText Performance tuning / Optimisation initiative for faster response Schedule / Batch job management for performance and resource utilisation Disk space management : Oracle compression

Major responsibilities,

Senior member of Corporate IT – Central Project and Support team Define new strategy, define road-map

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Work closely with SAP for new product initiative – ALM (SolMan, CHARM), Mobility, HANA, EXIM Budget - Plan, track and control - for resource, projects, support Program management - Responsible for SAP and other application implementations End to end responsibility of delivering the SAP project Manage and develop coordination between all departments and the delivery partner for the implementation of SAP

for the entire organization for optimum benefits Resource management - Work closely with the Delivery Teams to ensure appropriate deployment and utilization of

resources. Mahindra Quality Works (Quality process framework design, roll out, training, implementation, audit) Vendor management – 3P, Consulting, Resource partners Ensure that SAP is leveraged for all processes across multiple business units Manage a team of Project Managers, Technical & Functional Resources. Ensuring applications are delivered on time and budget To ensure applications deliver the business value as envisaged Help in the setting of IT strategy and drive its implementation Provide complete change management for all new projects / program

3] Period: March 2010 to July-2011 with Aegis Ltd, as Support head and PMO program manager, Industry/Vertical: Steel / Energy / IT – Manufacturing-Service

SAP Modules: SD, MM, PP, QM, PM, SRM, CRM, MDM, SCM // ABAP, Webdynpro // PI

Lead Delivery to drive program / project schedules and contract deliverables that support the client's business with a focus on delivering on every commitment made to the client. Provide 24x7 support to Steel business having production setup for 24x7 production line Responsible for understanding problem situations, evaluating risks and ensuring a development of mitigation plan Responsible for revenue, profit & growth objectives and for improving overall customer satisfaction targets for all

project deliveries. Planning of resources for multiple projects Growing the team by hiring and retaining the right talent Building the team and monitoring performance Managing team health and motivation levels Effective management for cost, schedule, scope and quality of the delivery. Manage planned cost compliance and scope management to ensure profitability and cash flow of the project Responsible for coordination of delivery between different practices and vendor involved in the program. Drive teams to execute the program, enabling cross practice, neutral thinking, conflict resolution, and effective

communication and managing any cultural differences. Creating awareness and driving excellence in quality Reviewing process with team to improve documentation Ensuring adherence to Quality Standards and procedures Managing Cost Control

o Periodic cost reviews – People, Infrastructure, Facility, Energyo Tracking Project-wise reports and profitability o Maintain control on cost overheads

Achievements in Delivery Head & PMO: On average managing 40+ projects are under PMO Inception of PMO office, PMO Policy framework, PMO Policy documentation Implementing project management practice in line with PMO framework and expectation Publication of Health status Dashboards publication for KPI on project and support to Promoters, CIO, Stake holders

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Analytical report on project status and health for Scope, Time, Cost & Quality Quality management – Process development, documentation - policy, implementation, training, audit-monitor-

control (CMMi) Overall controlling Projects and Support activity under PMO Delivered large SAP projects with control on Scope, Quality and Time. Effective program management - cost saving and faster delivery. Effective on Project Accounting Managed Pre-sales support Contract/Agreements Risk Assessment and Escalation Management On time delivery Customer education / training Customer satisfaction Compiled and brought all project under PMO roof for better control and clarity on progress of projects, Prepared

dashboard on Health status of project and published to Customer for clear vision on Project status. Controlled all project w.r.t Cost, Scope, Quality, Schedule, Risk, and Resource Management. Improved overall Quality of Delivery and Customer satisfaction

4] Period: June 2002 to Feb-2010 with E.I.DuPont India P. Ltd, Chemical-Polymer 200 year Old US MNC Industry/Vertical: Chemical/Paint/Engineering Polymers – Manufacturing, Sub contract Mfg, Import, and Trading

Project 1 End-to-end implementation with CIN, MBI-One India

Environment: SAP 4.6C.Duration: October 2008-November 2009

November 2009 to Feb-2010 – with Stabilisation and Post Go-live supportRole: Project LeadWork Location: Global - Mumbai, Gurgaon, Vadodara, Hyderabad, Shanghai, BangkokOverview: Implementation of Country India solution on Global template with big bang approach to

implement 17 verticals in one go within challenging time of 9 months

Project 2 Roll out of for SD/MM/FI based on Global template

Business: DuPont Performance Coating – Automotive PaintEnvironment: SAP 4.6C.Duration: Jan-2008-October-2008 Role: Project LeadWork Location: Global – Shanghai, Bangkok, Gurgaon, Vadodara, ChennaiOverview: Roll out project based on DPC global tmeplate

Project 3 Support

Role SMEWork Location: MumbaiDuration: 2007-2008Overview: Provide support on SAP 4.6Csolution rolled out for various business.

Project 4 Roll out of SD/MM/FI based on Global template integration with local system

Business: Fluoro Chemical and Polymer ⑤


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Overview: Development of local system for Excise/VAT integration - Environment: SAP 4.6C.Role: Project LeadWork Location: Global - Ahmedabd, Gurgaon, Vadodara, Singapore

Project 5 Roll out of SD/MM/FI based on Global template

Overview: Development of local system for Excise/VAT integration Business: Engineering Polymer Environment: SAP 4.6C.Role: Project LeadWork Location: Global - Ahmedabd, Gurgaon, Vadodara, SingaporeOverview: Roll out project based on DPC global template

Project 4 & 5 was spread over a period of 2003-2006 and required a common local system.

Responsibilities and Achievements:

Define the strategy and solution approach to implement single solution for 17 separate business unit to meet complex India tax compliance requirement, based on Global template with CIN.

Discovery and evaluation of the project, Defining business process with blue print (Scope definition), Project preparation, Gap analysis and solution path forward, Resource management, Risk assessment and management, Total road map for project implementation - Discovery to Post Go-Live, Defining total project schedule and milestones, Define training plans, Cut over strategy and define plan, Go-

Live – preparation, Post Go-live Support – Plans / Execution Based on Progress and Quality of delivery, identify and plan resource requirement from solution provider

o Defining user requirements by collaborating with process owners, o Documenting business processes and transaction steps; o Script preparation / Data definition, o Interaction with Implementation partner (Accenture) with their team size of 12 consultants / solution

experts,o Solution Development with Implementation Partner (Accenture), Solution testing / Unit test – Problem

request – Logging defects – Follow-up – Re-testing / Validation, Scope change – change control – Approvals, Interaction with Global BPO / Corporate Process owner, Interaction / Status discussion with BPO / Global Sponsors / Steering committee,

o Plan, define and implementing data migration strategy, the other complex activity involves the data conversion from legacy system and providing necessary bridges.

Define and prepare data templates for the entire migration of legacy data to the new system, the tasks involved formulating data migration strategy, Data cleansing, Data validation, Data migration procedure and program specifications, data migration testing and cut over plan.

Design training contents and provide necessary training. On-site / Off-site training Conducting collocation meeting for Project Scope, Training, Testing – Unit test, Scenario Test, Integration Test, User

Acceptance Defect management and control solution progress / quality

Business model includes: Procurement: Stock and sales, Local manufacturing, Imports, Sub-contract manufacturing.

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Sales and Distribution: Distributors / Dealer network, Consignment Stockiest, Direct sales to Corporate / Government / Industrial, Vendor managed inventory, clearing and Forwarding Warehouse, Exports from Sub-contract

SAP relevant knowledge: Strong business process knowledge, Strong CIN (Country India solution) knowledge, 5 years SAP experience: SAP

integrated implementation for SD, MM, WM & Mfg, and Rolled out 3 full life cycle projects with major in SD & MM, based on Global template for Asia Pacific. Done full four project implementation with integration of SD, MM, IM and FI with CIN. Has proper understanding about accounting and necessary link to FI/CO. Specialized in supply chain/logistics activity (planning, procurement, sales and inventory control) modules. Business process, Business analysis, identifying and implementing system for complex Indian tax structure and various business processes. The most critical project related to provide solution for complex CENVAT invoice linked with Batch inventory for vast range of business models. The inventory management has complex multiple UOM and its conversion with reporting needs. The sales includes complex discounting and rebate schemes with various business terms (Inco-Term) and payment models.

5] Period: Oct 2003 to April 2005 with Pioneer Seeds (Subsidiary of DuPont) Industry/Vertical: Seed producer / Storage / Distribution

Web based min ERP system - Hercules Responsible as Project Consultant/Lead for a US MNC (Pioneer Seeds) leader in Seed industry. The scope was to

identify and implement local enterprise solution. The scope covered SD integrated with Finance. It was comprises of system studies, business and process analysis, design & mapping of process, implementation and training. A process also designed for integrating data to global database. A special challenge was to provide solution for country specific need of seed industry of Advance Booking system, integrated with finance, inventory management and sales. Another accomplishment related to plant inventory management, which comprises of raw seeds, processed seeds, storage and dispatch. The storage solution given on stacking, Batch numbers and expiry date. The solution was done based on local software, which also has sales planning and delivery management. Was also responsible for the entire data migration of legacy data to the new system; the tasks involved formulating data migration strategy, data cleansing, data migration procedure and program specifications, and data migration testing and cut over plan. A full detailed process chart was given to management for clear understanding of software systems link with their business process. Training was designed with documentation for very low skill staff.

5] Period: Jan 1999 to May 2002 with Rhone Poulenc AgrochemicalsIndustry / Vertical: Agrochemical / Sub contract manufacturing – Import – Sales

Windows based mini ERP - FACT Responsible as Project Consultant/Lead for French MNC (Rhone Poulenc Agrochemicals) involved in Agrochemicals

business in India. As a Project Consultant, the entire business scenarios were developed with reference to software to be implemented. Client were spread across India with 13 branch offices and with low skilled staff, so considering parameters of existing setup the design was to develop to meet all the challenges. In all covered Sales and distribution, inventory manages with Batch & Expiry date, integration, and support to Finance. Was also overseeing the overall interface and data migration plan. As Project Consultant carried out quality assurance and provided input to the cut over plan to ensure data were migrated smoothly and accurately.

6] Period: Apr 1994 – Dec 1998 with ELF Lubricants IndiaIndustry / Vertical: Oil-Lubricant / Manufacturing – Import – Sales & Distribution

Windows based mini ERP - FACT Responsible as Project Consultant for French MNC of Oil Lubrication (ELF Lubricants India) based in India to

implement local software with need of integration with global application. The primary objective to do system study, ⑦


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analysis, selecting/designing the system and implementation. The client initially occupied in business of import of base oil and manufacturing Lubricants through sub contracting. Initial challenge was to study the business pattern for SD and its smoother and easier implementation for very low skilled users. At the same time the data was need to flow smoothly to back-end Finance system at HO and should compile all financial information and eventually link data to global system. The system design, GL and product coding was done in a manner that global integrity is maintained and local specific need was achieved with ease to understand by field staff. Further, on expansion a plant was setup, which had a need of Production planning and plant material management, which also included complex Indian logistic setups. The project was spread across to 43 contract-operated depots, 4 regional offices, 1 Head office and one manufacturing plant.

7] Responsible as Project Consultant with a British MNC (Tata – BP India) in India, this is in same line of Lubrication oil. This project also covered the areas of Sales distribution, Accounting / finance and smooth data integrity with Regional head quarter in Middle East. The core role includes business analysis, select solution and implement with training.

8] Responsible as Project Consultant with an Indian Import - Export (Essar World Trade) houses dealing in bulk and commodities. The project execution covered the business analysis & implementation of software mainly for business accounting and Sales in view of foreign trade and Indian import export policies. Managed Vessel-Ship manages for inventory handling.

9] Responsible as a Project Consultant (Asian Electronics Ltd) with an electrical power distribution and power saving equipment manufacturing corporate. The role comprises of implementing a local software solution to meet business accounting requirement mainly books of accounts, sales invoicing, inventory management and order processing. The next phase was to integrate manufacturing setup with complete material management and production activity with Finance system. To Company is engaged in manufacturing, selling and leasing the power saving devices.

10] Responsible as project lead for implementing mini ERP for Rasna Foods (Ahmedabad). Business area covers manufacturing of packed soft drink products, sales & distribution (C&F-Distributors-Dealers), material management, warehouse management, production and accounting/finance.

Professional Qualifications:

State Board of Secondary & Higher Secondary Examination SSC 1982 75.14% State Board of Secondary & Higher Secondary Examination HSC 1984 52.50% Diploma Engineering in Industrial Electronics, (Full time-3 years) 1987 67.27% Post Diploma Engineering in Computer Application (Full time-2 years) 1990 66.50% SAP-SD certification from United InfoTech P. Ltd.

System / Software proficiency:

X-base (FoxPro/VFP) : Expert level of programming. Data structure defining and creation.Oracle 8.0 RDBMS : ReasonableOperating systems : DOS, Windows 3.X, Windows 98, Windows XPNetworking systems : Novell LAN, Windows 2000 ServerNetworking technology: LAN, WAN, Peer-to-peer, VPN, Citrix, Windows terminal services

Personal information:

Marital status : Married

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=========================================================================DOB : 10/11/1967Nationality : Indian, with valid passport, Expiry date: 2018Resident Address : A/30, Sushila Baug, 53/A, S V Road, Near Asha Parekh Hospital,

Santacruz (W), Mumbai 400054, IndiaContact numbers : (R) 91-22-2600 7618Cell phone : 91-9820297618 / 91-808071 7618

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Sunil Bhatt - Leader IT - June-2016