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Super ServiceNo, Its.Its a plane!Its a bird!Flying Through The Aisles For You1Executive SummarySuper Service is Americas first drive through super market. Its more organized than conventional super markets and allows for convenience while saving both time and money. By ordering online, by phone or catalog, and even at the store, your order is processed quickly and it turns two hours into two minutes. We also deliver.Our store appeals to those who shop for groceries in their home. Mainly women from the ages of 18-50. By visiting one of our many locations, customers are able to save time and money and carry on with their obligations.

SuperServiceFlying Through The Aisles For You2

Our goal is to provide a supermarket experience like no other. We do all the work, so you get all of the convenience. We know time is money and we save you both.Mission Statement

SuperServiceFlying Through The Aisles For You3Entrepreneurs Business BackgroundMichelle Fernandez:I studied Business and Accounting at USF. Ive worked at Publix as a manager so I have knowledge of the average customer. I grew up in Tampa so I know the general market

Solanch Diaz:I enrolled in USF Business school. I have owned a successful business which taught me great social skills, how to be able to resolve problems at hand, and how to keep employees motivated. Yamilet Mera:I received my Bachelors degree in Business and International Studies, and my Associates degree in accounting. I help hire qualified employees and help keep Super Service running smoothly.

Melanie Macias:I received both my bachelors degree and my associative degree in finance at USF. I have also worked in many places where entrepreneurial skills have been necessary.

4ServicesDrive-Thru Process: Walk-ins: Customers who have not pre-ordered have the option of walking into the store and shopping for themselves. These customers still receive all the benefits of a conventional supermarket along with quality service.

Delivery: For an extra charge of $2.50 we deliver your groceries and toiletries to your home. Tips not included.

*NOTE: These Services are presented from the employees directly to the consumer. Quality is monitored by the on-site managers.

SuperServiceFlying Through The Aisles For You5Market Needs AssessmentSuper Service fills the need of Consumers who want to perform other tasks while not having to sacrifice health and home cooked food due to the amount of time it takes an average person to go grocery shopping. Super Service appeals mainly to the market consisting of those who shop for groceries in a household. Based on this our growth potential is high and we strive to become national in a few years.

SuperServiceFlying Through The Aisles For You6Average Customer ProfileAverage Age: 18-50 Years of AgeMedian Income: $50,525 Preferred shopping Day: SaturdayAvg.Monthly Grocery Bill: $230.30 (Per Person)Where Current Need Is Met:Publix, Wal-Mart, SweetbayPossible Research needed:Popular brandsHousehold membersPopulation Diversity in Area

SuperServiceFlying Through The Aisles For You7Market Needs Assessment ServiceLow Prices Drive-ThruDeliveryReusable labeled boxesFriendly StaffFast LinesOrder by Catalog online and by phone.Gift Wrapping

Super Service


Start up Needs:Cash RegistersShelvesBoxesUniformsCatalogsPhonesBuildingAdvertisementOvensDelivery Magnet

Filing cabinetsShopping cartsCountersWebsiteEmailComputersDeli Slicing MachineFood display warmer

SuperServiceFlying Through The Aisles For You9Ethical PolicyThese Guidelines have been put in place in order to be able to provide our customers a high quality of service and to provide our employees a safe workplace.

To Our Employees: Before working at Super Service you must agree to these terms and conditions.An employee must have at least a high school diploma OR must be enrolled in high School.Honesty is the best policy. Personality is key to a successful work ethic. Make sure to always smile and be respectful to all customers and fellow staff members.Treat every customer equally. No preferences or discriminating.Use integrity and work as if you are being supervised at all times.

If an employee disobeys any of these rules there will be severe consequences!

SuperServiceFlying Through The Aisles For You10Ethical and Social ChallengesChallenge #1: A customer walks in with a bad attitude and is being rude to an employee.Solution: The employee should remain calm and call the manager who will determine the situation and either help the customer or call security.

Challenge #2: An employee or customer is caught shoplifting.Solution: We will call security and the law will deal with them.

Challenge #3: A Car breaks down in a drive-Thru lane. Solution: We can allow the cars owner and passengers to use the phone inside the store and call a mechanic. After they call they can remain in the store while they wait. While this happens the lane will be closed and other customers in line will be directed to the emptiest lane.

SuperServiceFlying Through The Aisles For You11Operations and ManagementSuper Service is run as a corporation because there is Limited Liability, in which Super Service is protected against law suits. Compared to a business run by a sole proprietor, there are significant tax savings.

SuperServiceFlying Through The Aisles For You12Employees Needed: Education Requirements: All Jobs require Employees to have At Least a high school diploma OR to be enrolled in High School. Additional Requirements:Attorneys: Juris Doctor DegreeBakers: Degree in Pastry artsDeli: Degree in Culinary ArtsNo Skills Required! New Employees will attend a week long Training Program. Employee Compensation: Long Term DisabilityShort Term DisabilityHealth Care401K Savings PlanNote: Employees have these options but must pay a fee for each.

SuperServiceFlying Through The Aisles For You13Accounting and Finance Year 1Year 2Year 3TotalRevenue$1,220,000$3,660,000$7,320,000$12,200,000Cost of Service(Employment)$1,728,360$1,728,360

$1,728,360

$5,185,080Gross Profit-$508,360$1,931,640$5,591,640$7,014,920Operating Expenses$611,666$815,325

$1,020,632

$2,453,623Loan Repayment (With interest)$3,304,127.76Net Profit Before Taxes$1,257,169.24*Note: Super Services revenue is derived from both selling shelf space to brands and by an extra commission of $0.50 added onto the price of every product.

SuperServiceFlying Through The Aisles For You14 Start up Financing request: $2,848,386 Employees (First Year) : $1,728,360Location Rent(First Year): $36,000Building Accommodations: $500,000BuildingLightsFlooringOperating Equipment: $300,000Cash RegistersShelvesBoxesUniformsCatalogsPhonesBuildingAdvertisementFiling cabinets

Wall PaintWindow ClingsDecorations

OvensDelivery MagnetShopping cartsCountersWebsiteEmailComputersDeli Slicing MachineFood display warmer

Start up Loan FundsEmergency Money: $284,026

SuperServiceFlying Through The Aisles For You15Sample Commercial


2954 W. Hillsborough Ave. Tampa FL 33614 Visit us At:


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