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PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
SUPERVISORS & MANAGERS GUIDE TO:
Understanding, Preventing, and InvestigatingSexual Harassment & Discrimination
Presented by: Heffernan Consulting
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
• National Certification through the HumanResources Certification Institute (HRCI) as aSenior Professional in Human Resources (SPHR)
• 19 years of practical HR management andcorporate training experience
• Former President of Society of Human ResourceManagement (SHRM) – San Diego Chapter
• Expert witness for legal proceedings related toharassment and discrimination
• Instructor for HR and management courses• Investigator for harassment and discrimination
complaints
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
At the end of this Webinar you will be able to:
Define, recognize and prevent SexualHarassment , Discrimination and Retaliation
Understand and Explain:Consequences of harassment and discrimination
Available remedies to victims of harassment
Your role in preventing, handling, andinvestigating claims
Company, Manager and Employeeresponsibilities
Federal and State Statutory Provisions
Complaint process and confidentialityrequirements
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Harassment has to be unwelcome for itto be considered illegal harassment.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
“Unwelcome conduct that denigratesor shows hostility or an aversiontoward another person on the basis of… [a] characteristic protected bylaw.”
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Diversity
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Race
Color
Sex
__________
__________
__________
__________
__________
__________
__________
__________
__________
__________
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Race/Color
Sex/Gender (includinggender identity)
Disability (mental andphysical) including HIVand AIDS
Medical Condition(cancer and geneticcharacteristics)
Sexual orientation
Pregnancy andrelated conditions
Religion
National origin
Citizenship status
Ancestry
Marital Status
Age
Military service
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The act of denying opportunities,resources or access because of his or herlegally protected characteristics .
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The California Department of FairEmployment and Housing (DFEH)regulations define sexual harassment asunwelcome sexual advances, or visual,verbal or physical conduct of a sexualnature. This definition includes manyforms of offensive behavior and includesgender-based harassment of a person ofthe same sex as the harasser.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Harassment only occurs when theharasser is a supervisor.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
• Co-workers
• Managers/Supervisors
• Owners
• Customers
• Vendors
• Independent Contractors
• Any person you come into contact withwhile performing your job duties
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Laws That Prohibit Harassment
Federal
› Title VII
› Enforced by EEOC
State Law
› California FairEmployment andHousing Act (FEHA)
› Enforced by DFEH
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Employees must quit or be fired beforethey can sue the company forharassment.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
_______________________________
_______________________________
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
(This for that):
When submission to or rejection ofsexual conduct is used as the basis formaking employment decisions such aspromotions, pay increases, hiring, orfiring.
This for that: “I will…hire you…promoteyou…recommend you for the positionyou want…if you will…”
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
(applies to Sexual Harassment)
• Conduct or comments that havethe purpose or effect ofunreasonably interfering with theemployee’s work performance orcreating an intimidating, hostile oroffensive working environment.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Severe or pervasive› Pattern of conduct vs. single incident
Unreasonably interferes with employee’sjob performance or creates a hostileworking environment
From a view point of a “reasonableperson”
The impact matters, not the intention!
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Is This Sexual Harassment?
Two co-workers forward each otheroff-color jokes they receive in e-mails.Is this sexual harassment?
An employee accepts a neck message froma co-worker.Is this sexual harassment?
Two co-workers develop apersonal relationship.
Is this sexual harassment?
NO
NO
NO
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Quid Pro Quo??
Sally Smith rejects hersupervisor’s suggestion thatshe won’t get laid off if shehas an affair with him.
Quid pro quo?
What if Sally Smith insteadagrees to the affair…
Quid pro quo?
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Hostile Environment?? One day, John Jones tells Sally Smith
that she has nice legs and she blushes.Hostile work environment? Every time John Jones sees Sally Smith
he tells her that she has nice legs andshe tries to avoid him.
Hostile work environment? Brian Brown gives female employees
back rubs.Hostile work environment? Cathy Conrad calls her co-workers
“honey “and “sweetie.”Hostile work environment? John Jones calls Sally Smith “honey.”Hostile work environment?
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
What Type of SexualHarassment?
Betsy wants to date Bobby but he hasrefused her repeated suggestions that theymeet for a drink. She won’t take no for ananswer and has begun to call him after workWhat type of sexual harassment?
A supervisor promises a better shift if hisfemale subordinate goes on a date.What type of sexual harassment?
A female manager repeatedly teases afemale subordinate about her sexualrelationships.What type of sexual harassment?
Hostile WorkEnvironment
Quid Pro Quo
Hostile WorkEnvironment
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
• Racial or ethnic slurs
• Name-calling or belittling
• Off-color jokes
• Suggestive comments
• Disparaging remarks
• Use of patronizing terms or remarks
• Comments about anatomy or dress
• Questions about sex life
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Inappropriate touching
Physically impeding or blockingmovement
Any physical interference withnormal work or movement, whendirected at an individual
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Derogatory or offensive:
› Posters
› Cartoons
› Drawings
› Computer transmissions
› Physical Gestures
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
If you feel comfortable doing so, youshould tell the harasser to stop.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Discrimination
Harassment
Retaliation
Intentional Inflictionof Emotional Distress
Assault and Battery
Slander
Libel
Negligent hiring,retention orsupervision
Constructive orwrongful discharge
False imprisonment
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
As a supervisor I have to be concernedthat I will be accused of harassment if Igive someone a bad performanceappraisal or even if I discipline someonefor being late.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Defense Hard Costs› Attorney Fees if the case goes to trial:
$250,000.› Attorney Fees if the case settles prior to trial:
$95,000.› Manager time spent in the claim process: 40
hrs.› Employee time spent in claim process: 40 hrs.› Employee time spent investigating the claim:
60 hrs.› Employee time spent preparing for trial: 60
hrs.› Range of settlement costs or jury awards:
$150,000 to $250,000+.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
• Defense Soft Costs– Impact on the work group in terms of
distraction and reduced morale.– Impact on the cost of insurance if company
is covered and experiences losses.
• Impact on stock price and reputation ifthere is publicity around the claim.– Potential of copycat lawsuits or other claims
due to internal and external publicity.– Impact on attracting the best employees
given potential negative publicity of a claim.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
100,000 claims in 2010
This is the most ever in theagency’s 45-year history!
7.2% increase over thenumber of charges filed in2009
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The median award for all employment-related claims in 2009 was $326,640
Skyrocketed by 60% over 2008
The average cost of defending an EPLIclaim is estimated at $125,000 plus time,damage to reputation, and the anxietysurrounding the claim
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.comHR Source Consulting, Inc.
DFEH announced a$150,000 settlement of a lawsuit filedagainst the owners of Esquire CocktailLounge in Bakersfield, California forworkplace sexual harassment.
A Riverside County Superior Court juryawarded $25 million in punitivedamages to the nearly $1 million incompensatory damages to a formerKmart manager for age discrimination.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Under CA law someone accused ofsexual harassment can be heldpersonally liable for damages.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The Company and ……
Employees -- supervisors & non-supervisors -- can also be personallyliable under CA FEHA
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Remedies are what the winner may receive ina lawsuit for harassment:
Lost Wages and Benefits (past and future)
Compensatory Damages for EmotionalDistress
Punitive Damages to Punish theWrongdoer(s)
Reinstatement or Promotion
Attorney’s Fees
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The law requires that employees reportharassment to the company before theycan bring a claim against the company.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
If an employee’s job was notnegatively affected, the Companymay avoid liability only if:
› It took steps to prevent the harassingbehavior;
› It responded promptly to correct theharassing behavior; and
› The employee unreasonably failed tocomplain about the harassing behavior.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The company is not responsible forharassment that might have occurred ifno complaints are made and no rumorshave surfaced.
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
The Company will be Liable for Harassmentby a Non-Supervisor if the Harassment:
› Occurred because of the employee’sprotected characteristic;
› Occurred regularly;
› Affected the complaining employee;
› Would have affected a reasonable person;and
› Was known/should have been known by theCompany.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
An employee named Gary, who you haveknown for a number of years, tells you thathis co-worker, Cassie, is making sexualadvances towards him and he finds ituncomfortable
You offer to speak with Cassie, and Garyresponds by insisting that this is a privatematter and demands that you do nothingto respond
What should you do?
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Even when an employee requests noaction, the employer must respond
› Even when an employee makes “off therecord” reports, the employer must respond
Even when there is no “complaint” theemployer must investigate
› Just witnessing the conduct is enough torequire a response by the employer
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Suppose Gary, the employee whocomplained to you about Cassie, nevercame to you, but instead went over yourhead and talked to your boss about theproblem.
What if anything should you say to Garyabout coming to you first on suchmatters?
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
› Any employee may not be questioned orcriticized for bypassing the “chain ofcommand” when reporting harassment
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Gary, the employee who complained toyou about Cassie, comes into your officevery upset
He indicates that he is uncomfortablewith the investigation of Cassie and hefears retaliation
He indicates that he has decided to quit
What should you do?
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Retaliation is forbidden by law
› An employee who reports harassment ordiscrimination may not be retaliated againstin any fashion
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
There are certain situations such asrumors, hearsay or denial by the victimwhere the supervisor is not required toinvestigate.
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Don’t ignore, bury or
deny
Be prompt and
thorough
Don’t promise
confidentiality
Communicate on a
“need to know” basis
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Inform employees of the law
Require employees to report harassmentthat they experience or know of
Alternate reporting channels, including3rd party “hotlines”
Require supervisors/managers to reportto upper management or HR
No retaliation
Zero Tolerance
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Employees: IMMEDIATELY notifyyour supervisor, any member ofHR, or any manager
Supervisors & Managers: Afterreceiving a report, IMMEDIATELYnotify upper management or HR
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
• Responsible for preventing unlawfuldiscrimination and harassment
• Must not only implement a policyagainst harassment, but must have aneffective mechanism to prevent andpromptly correct problems
• Cannot ignore or permit harassingbehavior in the workplace
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Refrain from harassing others
Report any harassing behavior theyexperience or observe
Participate/cooperate ininvestigations
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
•Lead by example
•Show respect for EVERYONE
•Be consistent
•Base employment decisions on bona fideoccupational qualifications
•Keep documentation
•Focus only on job duties and tasks whentalking to employees about performance
•Avoid retaliation
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Monitor the workplace
Correct problems immediately
All problems or complaints should betaken seriously, no matter what youbelieve to be true
Notify: HR immediately
Keep as confidential as possible
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Sue has worked as a sales rep for the past 3 years and herperformance has always been good. Just recently herperformance took a turn for the worse and, as her supervisor,you are responsible to document her performance and put heron a performance improvement plan. When you sit down withher to do so, she blames her slip in performance her reaction tounwanted sexual advances by and important client.
You are held responsible for the sales goals of your departmentand have put all other sales people who have failed toachieve their sales quotas on an improvement plan.
What would you do?
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Will be investigated› Promptly
› Thoroughly
› As confidential as possible
If an investigation confirms thatharassment has occurred, theCompany will take appropriatecorrective action, up to and includingtermination
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
– Refusal to hire or rehire
– Increased scrutiny by supervisor
– Denial of promotion
– Undeserved, negative reviews
– Written disciplinary action
– Demotion or Transfer
– Exclusion / Ostracism / Snubbing
– Constructive Discharge
– Termination
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Type them into the chat box
Email: [email protected]
Speak to your HR representative
or manager
PSH Training
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Sign the Acknowledgment of Receipt ofCompany Policy
Thank you for your valuable time!!!
Heffernan Consulting | 1350 Carlback Ave, Ste. 200 | Walnut Creek, CA 94596 | Ph: 800-234-6787 | www.heffgroup.com
Thank youThank you
Certificate available for printing onWebinar resource page