Supporting communities

SUPPLIERS AND CUSTOMERSWaitrose Foundation works with

communities across Africa and Costa Rica, and will expand to 12 countries by 2020.

Farming Partnerships help suppliers improve animal welfare standards,

water use and waste.

No eggs come from caged systems, tuna is only pole or line caught, and dairy cows

graze for at least 120 days a year.

John Lewis Foundation supports disadvantaged communities throughout the world, helping them to acquire the

relevant skills for meaningful employment.

716 tonnes less sugar a year from customers’ baskets and 1600 products

now within the Good Health label.

PEOPLEFree health services to Partners - including mental health support - pre-dates creation of the NHS.

Advice lines to support working and retired Partners.

Community Matters scheme donates over £4 million a year

to local charities.

333,000 hours of Partner volunteering for over 800 charities across the UK.

48,000 meals donated and 2,000 sofas reused each year to support disadvantaged communities.

ENVIRONMENT All our own brand packaging will be widely

recyclable, reusable or home compostable by 2025.

Packs of single use plastic straws, cotton buds with plastic stems and products containing

microbeads no longer sold.

Disposable takeaway coffee cups removed, and Duchy tomatoes now packaged in paper

made from leaves and recycled paper.

Click and collect bags now contain a minimum of 50 percent recycled content.

All John Lewis & Partners and Waitrose & Partners heavy goods vehicles

to be switched to low carbon, biomethane-powered versions by 2028.

Registered office: John Lewis Partnership plc, 171 Victoria Street, London, SW1E 5NN

Incorporated and registered in England & Wales, under Company no. 00238937

For more information about the John Lewis Partnership please visit our Partnership website and social media channels or contact:

www.johnlewispartnership.co.uk linkedin.com/company/john-lewis-partnership

clayton.hirst@johnlewis.co.uk020 7592 6199

*All data as of October 2018

We have a rich heritage of doing the right thing. As a co-owned business, we are committed to supporting the suppliers and communities we work with to thrive, being transparent with customers on how products are sourced and made, protecting the health and wellbeing of our Partners, and innovating to reduce our environmental impact.

Now & the Future

CoffeeX

-83% CO2

John Spedan Lewis

We are more than just a retailer, we are also an idea.The John Lewis Partnership exists today because of the unique vision of our founder John Spedan Lewis. He believed that industrial democracy - where employees shared profit, knowledge and power - was a better way of doing business.

Our Partners (employees) are our point of difference, and make Waitrose & Partners and John Lewis & Partners two of Britain’s best-loved and most successful brands today. As the Partnership is owned in trust for its members, all 83,000 Partners are co-owners.

Each Partner shares the responsibilities of coownership as well as its rewards. Partners have a say in how the business is run through a democratic system which has been running for nearly a century. The Partnership’s elected council holds the executive to account on business performance and has the power to dismiss the Chairman.

The Partnership’s profit, after reinvestment, is distributed to Partners in the form of an annual bonus and a range of benefits.

Our written constitution is underpinned by seven principles which define how we run our business.

The retail sector is going through a period of unprecedented change. The nature of our business ensures we invest for the long term and we will maintain investment at £400-500m a year to protect the Partnership whatever the economic environment.

Experimentation is in our DNA. Rather than standing still, the John Lewis Partnership is innovating and building on our strengths by putting our point of difference - our Partners - front and centre.

We are focused on being better, not bigger. We want to give our customers more of what we know they love and what makes us different - a unique, curated assortment of own brand and exclusive products and personal service from expert Partners. This includes: lCustomer experience deskslPersonal stylistslHealthy eating specialistslFood ambassadorslHealth checks

We don’t want to just keep pace with change, but be one step ahead. We have:

A unique role where we have a Futurologist who influences the long-term vision of the Partnership and is dedicated to radical innovation.

John Lewis opens a small draper’s shop on Oxford Street, London

Six months long leave is introduced after 25 years of service

John Lewis Partnership is incorporated as a limited company

John Lewis buys control of Peter Jones

A medical service is created for all Partners providing free healthcare prior to the NHS

Sir Charlie Mayfield becomes Chairman and only the fifth Chairman in the Partnership’s history

John Lewis hands control of Peter Jones to his son John Spedan Lewis

The Partnership buys Waitrose - a chain of ten shops

Waitrose & Partners opens its 300th shop

The Partnership doubles its size by buying the Selfridges Provincial Stores Group

Magna Park Distribution Centre extension opens

John Spedan Lewis sets up a staff council and a charitable donation committee

Second Trust Settlement is created - remaining shares and ultimate control transferred to Trustees

John Lewis & Partners opens its 51st shop

John Spedan Lewis dies

Our model Our futureThe Partnership effect

83,000 Partners

15,500 suppliers from around the world

(700 for +30 years)

2,260 British farmers and growers supported

65 elected Partnership councillors

5 elected board directors

£174m paid in business rates

£120m paid in employer NIC

£43m paid in corporation tax

1864 19791929

348 92 22

51

1905 1933 20071914 1937 2013 20161950 20181963

Our footprint

“”

The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business.

The John Lewis Partnership is the UK’s largest employee-owned business.It owns two of the most iconic and trusted brands, has annual gross sales over £11.5bn, a growing online presence and close to 400 shops across the UK.

WAITROSE & PARTNERS SHOPS

WAITROSE & PARTNERS FRANCHISE SHOPS ACROSS THE U.A.E

SOURCING LOCATIONS IN INDIA AND HONG KONG

JOHN LEWIS & PARTNERS SHOP-IN-SHOPS OVERSEAS

53

WAITROSE & PARTNERS EXPORTS TO

COUNTRIES38JOHNLEWIS.COM EXPORTS TO

COUNTRIES

JOHN LEWIS & PARTNERS SHOPS

Waitrose & PartnersJohn Lewis & Partners

First copy of our in-house magazine - The Gazette - is published

1918 1919Partners receive their first Partnership Bonus of 15% in the form of share promises

1920

John Spedan Lewis

John Lewis dies. First constitution is published

19401928

A retail innovation programme - JLAB - which invites both startups and established businesses to help us shape retail experiences of the future.

A specialist in-house development team - JLP Ventures - which develops new customer propositions.

Our Partners are at the heart of our commercial strategy.It is their expertise and passion that our brands are built on. As the nature of work in retail changes, we are committed to investing in our Partners, so they have the skills to do the jobs of today and tomorrow.

CUSTOMER EXPERIENCE

DESKS

PERSONAL STYLISTS

HEALTHY EATING

SPECIALISTS