Supply of Electronic Document Management Systems (eDMS) · Supply of Electronic Document . Management Systems ... Records management; ... Usage Condition . Publishing

Contract No. 8005

Supply of Electronic Document

Management Systems (eDMS)

29 September 2011 to 28 September 2012

About the Contract

How do I use this Contract?

What’s on Offer?

Who are the Contractors?

Need more Information?

ABOUT THE CONTRACT Contract Number CUA 8005

Term The contract is effective from 29 September 2011 until 28 September 2012.

There are no extension options.

Note:

This CUA will not be extended following its expiry on 28 September 2012. As such, buyers are strongly encouraged to seek pricing for longer term maintenance and support agreements in order to take advantage of possible procurement savings.

Status This contract is mandatory state wide for all public authorities bound by the State Supply Commission Act.

Scope Outside scope:

This CUA does NOT apply to customers that require a new eDMS, i.e. are seeking to replace their eDMS with a new product, or do not have an existing eDMS.

Purchases of new eDMS systems will need to be made in accordance with State Supply Commission policy.

Within scope:

This CUA applies ONLY to customers that wish to increase their use of an existing eDMS product that is also available on the CUA, for example, customers requiring additional licences or maintenance and support.

Key Features The new CUA provides agencies with access to a full range of eDMS functions, features and supporting services. These include, but are not limited to:

Records management;

Document management;

Drawings management;

Workflow/Process management; and

Web Content management.

Although the specifications are “standard” i.e. designed to meet the needs of most public sector organisations, agencies have access to a range of optional features, functions and supporting services and can seek quotations for their specific business and technical requirements.

The eDMS products will enable agencies to comply with the requirements of the State Records Act (2000). In addition, the products enable agencies to implement systems that comply with the Australian Standard on Records Management – AS ISO 15489: 2002.

Department of Finance 2 of 47 6807291

Contract Manager

A dedicated Contract Manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact:

Eddie Rusiecki

Senior Procurement Manager

Tel: (08) 6551 1431

Fax: (08) 9481 0758

Email: [email protected]

Government Procurement

Department of Finance

4th Floor Optima Centre

16 Parkland Road

OSBORNE PARK WA 6017

Supporting Documents

The following contract documents and other relevant information can be sourced from Contracts WA

Pick and Buy order form


mailto:[email protected]

http://www.contractswa.finance.wa.gov.au/

http://infopage.gem.wa.gov.au/docs/Pick_And_Buy_Form_8005.doc?


HOW DO I USE THIS CONTRACT? Step

11 What’s on Offer?

Click here to choose which products best meet your needs.

Step

22 Who are the Contractors?

Click here for a list of the qualified contractors.

Step

33 How do I buy? Click here for the Buying Rules.

Step

55 Buy it!

Buy directly from Contractors or buy online using the Government’s ERP system.

WHAT’S ON OFFER? Contractors appointed to provide goods on Contract are shown below:

Contractor Product Records

Management

Document

Management

Drawings Management

Process / Workflow

Management

Web Content

Management

(Optional)

Alphawest Services Pty Ltd

Open Text Livelink ECM 6

Objective Corporation Limited

Objective 7

HP Software

TRIM Context 6

Buyers Guide Companions are available to provide comprehensive details of these products and their functions and features (see 4.1 below) – please contact the Contract Manager.

Web Content Management is optional under this CUA and is intended for agencies that require Web Content Management as an integrated capability to the eDMS.


WHO ARE THE CONTRACTORS? Alphawest Services Pty Ltd

Open Text Livelink ECM 6 Gail Campbell, Sales Manager

T: 08 9429 6000

F: 08 9429 6030

E: Gail.Campbell @Alphawest.com.au

Postal Address:

Level 2, 1260 Hay Street West Perth, WA 6005.

Orders Via:

e-mail, facsimile and phone

Hours: 8.15am to 5.15pm Monday to Friday except public holidays

Objective Corporation Limited

Objective 7 Peter Gorton, Business Development Manager – WA

T: 08 6430 8202

F: 08 6267 8144

E: [email protected]

Postal Address:

Level 3, 1060 Hay Street

West Perth WA 6005

Orders Via:

e-mail, facsimile and phone





HP Software Pty Ltd

TRIM Context 6 Danielle Langley, WA Branch Manager

T: 0437 373 103

E: [email protected]

Postal Address:

91 Havelock Street West Perth, WA 6000

Orders Via:

e-mail




PRODUCTS AVAILABLE The range of products and business functions included on CUA 8005 are summarised on the diagram below.

Functional Modules

RecordsManagement

DocumentManagement

ProcessManagement/

Workflow

WebContent

Management

Access Control and Security

Administration (e.g. backup, recovery, help)

Technical Requirements

User Interface

Rep

ort

ing

Au

dit

Archiving

Import/Export and Data Conversion

Business Classification, Thesaurus and Metadata Management

Drawing Management

Functional Modules

RecordsManagement

DocumentManagement

ProcessManagement/

Workflow

WebContent

Management

Access Control and Security

Administration (e.g. backup, recovery, help)

Technical Requirements

User Interface

Rep

ort

ing

Au

dit

Archiving

Import/Export and Data Conversion

Business Classification, Thesaurus and Metadata Management

Drawing Management

Specific functions and features provided by each contractor’s products are included in the detailed Companion Guides that support this Buyers Guide. The Companion Guides list the functional capabilities supplied by each Contractor that buyers can expect out-of-the-box and those that require customisation.

Buyers Guide Companion documents are available for the following eDMS components:

Records Management.

Document Management.

Drawing Management.

Process Management / Workflow Management.

Web Content Management.

Web Content Management is an optional module that can be purchased under this CUA and is designed to enable agencies purchasing an eDMS to purchase an integrated Web Content Management module. Agencies purchasing stand alone Web Content Management systems are not required to use this CUA.

Buyers Guide Companion documents are also available for the following functions that are related to the eDMS components:

Access Control and Security.

Administration.

Archiving.

Audit Trail.

Data Conversion and Take-up Tools.


Import and Export.

Reporting.

Technical Requirements.

User Interface.

The Buyers Guide Companion documents comprise approximately 900 functional capabilities in total, which are based upon the tendered functionality. Agencies are advised that it is the agency’s responsibility to satisfy itself that the functional capabilities will meet its requirements and perform satisfactorily. Agencies finding any discrepancies between the functional capabilities set out in the Buyers Guide Companion documents and the actual capability of the products should notify the Contract Authority.

The following summarises the functions of the major eDMS modules:

Records Management

Create File and Folder Management

File/Folder Recall

Linking Files/Folders

Project Folders

Workgroup Folders

File and Folder Requests

Documents Document Management

Document Filing

Electronic Document Recall

Physical Document Recall

Transactional System Information

Conversion of Documents

Links to External Systems

Location Management External Record Management

Tracking

Barcode Support Barcode Function

Notifications Notification Function

Archiving

Archiving and Destruction Archiving and Disposal Function

Electronic Document, Files and Folders

Physical Documents and Files

Disposal Tools Disposal Authority


Document Management

Create, Capture and Register

Create Template

Header/Footer Template

Forms

Capture Electronic content/document capture

E-mail capture

Electronic Facsimile

Document Imaging

Electronic Format

Register Registration

Metadata Capture

Controlled Documents

Unique Identifier

Links

Pointer

Physical (Non Electronic) Objects

Classification and Indexing

Classification Thesaurus

Functional Classification Scheme (Profiling)

Indexing Indexing

Search and Retrieval

Search Search Capability

Search Functions

Search Limit

Refine Search

Display

Printing Searches

Saving Searches

Retrieve Retrieval Function

Electronic Documents

Physical Documents

Electronic Files & Folders

Physical Files & Folders


Relevance Index

Popularity Rating

Related Documents, Files or Folders

Rendering

Redaction

Browse Browse Function

Search Interface Browser-based

Client/Server based

Simple Search

Advanced Search

Subscriptions Subscription Facility

Access Access Control

Document Processing

Check In/ Out Controlled Documents

Internal Editing

External Editing

Check In

Uncontrolled Documents Check Out

Uncontrolled Document Check In

Override Document Status

Final Documents

Review Review Process

Ad-hoc Review

Versions Version Control

Version Retention

Release/Approval/Authorise Release and Approval Process

Digital Image of Signature

Usage Condition

Publishing

Web Publishing Web Publishing Function

eDMS Publish eDMS Publishing

Drawing Management

Drawing management Drawing Management Function

Check Out Physical Drawings

Check In Electronic Drawings

Check In Physical Drawings


Process Management / Workflow Management

Workflow Workflow and Process Management

Workflow Definition

Workflow Integration

Workflow Distribution

Workflow Tracking

Workflow Escalation

Process Management Business Process

Web Content Management (Optional)

Create Content Management Standards

General

Content Creation Content Creation Function

Authoring

Distributed Authoring

Templates

Metadata

Web Page Design

User Interface

Help/Error Messages

Content Management Content Management Function

Records Management Integration

Workflow

Administration

Security

Monitoring and Reporting

Import/Export

History

Content Publishing Content Publishing Function

Content Presentation Content Presentation Function

Search Searching

Collaboration Collaboration Function


OPTIONAL SERVICES Optional services include pre-implementation planning, installation, commissioning, business integration, support, customisation and training.

The services component of the purchase may be included at the Agency’s discretion, when ordering the product.

eDMS services can be purchased from this CUA as a stand-alone service for a product that has previously been purchased provided that the service is directly supplied by the Contractor that supplied the product under this CUA e.g. customisation or training.

Agencies should discuss and agree specific service requirements and outcomes with the Contractor prior to ordering the services and document additional Customer requirements that can be specified in the Pick & Buy Purchase Order Proforma or in a Customer Contract.

Agencies wishing to procure eDMS services only, such as pre-implementation planning, installation, commissioning, business integration, support, customisation, training can also use the ICT Services CUA 14008.

PRE-REQUISITES Some of the eDMS products available require components to be purchased as a pre-requisite (e.g. Process Management/Workflow Management may require the Document Management component to be installed).

The following provides a list of pre-requites.

Alphawest Services Pty Ltd – Open Text Livelink ECM 6 1. Records

Management

This module may be purchased, installed and operated without the Document Management module. However the tendered offering for Records Management includes Document Management and Workflow at no additional cost.

This will enable agencies, at their choice, to leverage additional functionality to configure government specific solutions that are included in the licence fee. These include:

Ministerials Tracking.

Executive Correspondence Management.

Forward Agenda Planning.

Contracts Management.

Agencies to assess the capabilities of this additional functionality.

2. Document Management

This module can be purchased, installed and operated without the Records Management module. However the tendered offering for Document Management includes Records Management and Workflow at no additional cost.

3. Drawing Management

This module can be purchased, installed and operated without the Records Management module.

This module cannot be purchased, installed and operated without the Document Management Module.


4. Workflow/Process Management

This module can be purchased, installed and operated without the Records Management module. The DM Workflow/Process module cannot be purchased, installed and operated without the Document Management module.

5. Web Content Management

This module can be purchased, installed and operated without the Records Management module or the Document Management module.


This module can be purchased, installed and operated without the Records Management module.

Server Licence Components

Unless otherwise stated, the licensing model is ‘named user’ and no server side licensing applies.

Alphawest also offer Hummingbird Enterprise 5 under this CUA. Agencies should discuss their requirements with Alphawest to determine the functional differences between version 5 and Open Text Livelink ECM 6.

Objective Corporation - Objective 7

1. Records Management

The Records Management module can be purchased, installed and operated without the Document Management module.


The Document Management module can be purchased, installed and operated without the Records Management module.


The Drawing Management module can be purchased, installed and operated without the Records Management module.

4. Approvals The Approvals module cannot be purchased, installed and operated without the Document Management module. The Approvals server licence is also required.


The Workflow/Process Management module can be purchased, installed and operated without the Records Management module. Workflow/Process Management is a superset of Approvals. Therefore if Workflow is purchased the Buyer implicitly gets Approvals. On the server side, if the Buyer has a Workflow Server licence, then they do not need an Approvals Server licence or visa versa.


The Web Content Management module can be purchased, installed and operated without the Records Management module.


The Web Content Management module cannot be purchased, installed and operated without the Document Management module. The Document Management server licence is required and any "editors" of Web Content Documents also require a Document Management user licence.


Server Licence Components (as required by each agency according to platforms and components required)

The following pre-requisite server components are required (some of which are only pre-requisites for certain functionality e.g. PDF Rendition Server).

1. Objective Foundation

An Objective Foundation licence is required to use Objective EDM, Objective Records, Drawing Management or Objective Workflow

2. Objective EDM An Objective Server Licence is required for Document Management (EDM)

3. Objective Approvals

An Objective Approvals licence is required for Approvals (Approvals is a subset of Workflow therefore a user licenced for workflow does not also need Approvals)


An Objective Server Licence is required for Records Management (RM)


An Objective Server Licence is required for Process Management / Workflow

6. Objective Enterprise

Objective regards a combination of Foundation, Document Management, Records Management, and Workflow as an “Enterprise” licence both at the user and server software licensing level.

Workflow is a superset of Approvals. If the number of users is the same for Workflow and Approvals, there is no need to purchase an Approvals licence where a Workflow licence is purchased for the same user.

If the number of users is the same for Foundation, Document Management, Records Management, and Workflow, buyers will benefit from purchasing an Enterprise licence. Where the number of users is not the same for each product then an Enterprise licence can only be obtained for the number corresponding to the lowest number of users for any specific product e.g. If a buyer has 200 users and purchases:

200 Document Management licenses;

200 Records Management licenses;

160 Approvals licenses;

40 Workflow licenses;

200 Foundation licenses;

then they qualify for 40 Enterprise licences.


An Objective Server Licence is required for Drawing Management (DM)

8. Objective Foundation Server

HA Option upgrades a Foundation Server instance to allow distribution of Objective Services over multiple physical servers - either for availability or scalability reasons

9. Objective Server Replication

Upgrades a Foundation Server instance to support Database Replication


10. Objective Document Server

Complete "Local" Document Server for remote sites (NB Not needed for multiple document servers in a central site if HA Option Purchased)

11. Objective Offline Server

Provides access to "Offline Folder" capability for all Named EDM Users


Per Web Content Server

13. Xlink Server Publishing

Per Rendition server

14. Objective HTML Rendition Server

Per Rendition server

15. Objective PDF Rendition Server

Per Objective server

16. Objective Report Server

Per Objective server (Crystal Reports 9.5 Professional required by client to develop reports)

17. Objective APIs Per Objective server

The follow Xlink products are available as options:

1. Xlink Mail Gateway

2. Xlink Lotus Notes Mail Capture

3. Xlink MS Outlook Mail Capture

4. Xlink GroupWise Mail Capture

5. Xlink Fax Gateway Server – Single Line

6. Xlink Fax Gateway Server - 4 Line

7. Xlink OCR

8. Xlink Windows Authentication

9. Xlink Single Sign-on

The Xlink Single Sign-on is a superset of Xlink LDAP Authentication

10. Xlink Export

11. Xlink Data Import (Migration)

The Xlink Data Import (Migration) is a superset of Xlink AutoLoad


12. Xlink VERS(VEO) Export

13. Xlink OLE Properties

14. Xlink Ascent Capture Integration

15. Xlink Remote Census

16. Xlink AutoLoad

HP Software – TRIM Context 6


The Records Management module can be purchased separately for paper only applications. When Document Management or Records Management requires both physical and electronic objects to be stored, then these two modules should be combined.


The Document Management module can be purchased, installed and operated as a separate module for electronic documents only applications. To cover all the functionality specified (see the Buyers Guide Companion for Document Management) all modules will be required.


To operate the Drawing Management module both Document Management and Records Management modules are prerequisites.


To operate the Workflow/Process Management module both Document Management and Records Management modules are prerequisites.


The Web Content Management module can be purchased, installed and operated without the Records Management module. It can stand alone using its own file system.

The ‘named user’ counts have to be the same overall modules purchased. The following table provides an example, based on a purchase of 10 licences, for various combinations of modules.

Records Management

10 10 10 10 10

Document Management

10 10 10 10 10

Drawings Management

10 10

Process/Workflow Management

10 10

Content Management 10 10



All server components are included with the supply of TRIM products. A server licence cost is applicable in addition to the named seat licence cost per seat. This cost only applies to new Trim Context customers.

Due to the possible variations in operational environments, the full list of optional pre-requisite dependencies are described in the TRIM_SPECIFICATIONS.pdf document, which is available on request from the Contract Manager.

TECHNICAL PLATFORMS The released versions of the eDMS products are currently supported on the following operating systems:

Alphawest Services Pty Ltd – Open Text Livelink ECM 6

Server Operating System Windows 2000 Server or

Windows 2003 Server.

Web Server Operating System

Windows 2000 Server or

Windows 2003 Server.

Web Server Microsoft Internet Information Server (IIS) 6.0 and 5.0.

Server Database

SQL Server 2000; or

SQL Server 2005; or

Oracle 9i; or

Oracle 10g.

The RDBMS is not supplied with the product.

User Desktop Operating System

Windows 2000; or

Windows XP; or

Citrix.

Objective Corporation - Objective 7

Application Server

SUN Solaris 8 / 9 / 10

Windows 2000 Server

Windows 2003 Server

Database Server:

Oracle 8 / 9 / 10 on Windows or Solaris


MS SQL 2000


Desktop:

Windows 98

Windows 2000

Windows XP

HP Software – TRIM Context 6

Operating System

A 32 bit version of one of the following:

o Microsoft Windows 2000;

o Windows XP;

o Windows XP SP2;

o Windows 2003 Server;

o Windows 2003 Server SP1.

Microsoft Internet Explorer 5.5 +SP2

Supported RDBMS

Microsoft SQL Server 2000 + SP2 or later;

Oracle 9i (all releases) and 10g (all releases);

IBM DB2 UDB versions 7.1, 7.2 and 8.1 for UNIX, LINUX, Windows and OS/2;

Sybase ASE 12.

Microsoft Jet 4.0 is also packaged with TRIM Context, and is validated for use in limited circumstances. Recommended for demonstration and training purposes only.


BUYING RULES No existing RMS/eDMS or replacing an existing RMS/eDMS

The CUA does NOT apply in this circumstance.

Increasing the use of an existing RMS/eDMS (products available from the CUA) –

Pick & Buy

The following buying rules will apply for a Customer that already has an eDMS that is the same as one of the products available from the CUA. The anticipated scenarios where this Pick & Buy arrangement will be used are where:

Agencies merge (e.g. as a result of machinery of government initiatives and there is a need to standardise on one of their existing eDMS); or


An agency requires additional licences for additional FTEs; or

An agency extends the use of a product (e.g. Records Management to Documents Management).

The process to be followed by a buyer is as follows:

Buyer picks supplier-product of choice from the CUA to confirm prices for the Customer’s set of requirements (refer to the Buyers Guide Companion documents for the Standard Specification);

The Customer places an order with the supplier using a simple proforma; and

The Supplier provides product(s).

For associated services:

The Customer requests the supplier to provide a quotation for specific services (pre-implementation planning, installation, commissioning, business integration, support, customisation, training);

The Customer assesses the supplier’s offer based on value for money; and

The Customer places order on the supplier.

There is no limit to the value of the purchase whether for licences or services.

Note: Agencies wishing to procure eDMS services only, such as pre-implementation planning, installation, commissioning, business integration, support, customisation, training can also use the CUA 14008 for ICT Services.

Placing Orders

Agencies should make formal contact by phone, e-mail or fax, with the Contractors. Agencies should check with individual Contractors which communication method is preferred for placing orders.

Purchasing in Regional Areas

This CUA is mandatory state-wide. Regional agencies should review their requirements against the Standard Specifications. By doing this, the regional agency will benefit by not having to develop and maintain its own specification.

Buying Online

There is no online buying facility available for eDMS products and services.

Exemptions

Where an agency requires brands or items that are not covered by this CUA, an exemption must be sought from the Contract manager, Department of Finance, where it is a metropolitan purchase.

Insurance

Contractors have and are required to arrange and maintain a policy of Public Liability/Product Liability Insurance for a sum of not less than $5,000,000 to cover any liabilities to the Principal.

Finance will monitor Contractor’s compliance with this insurance requirement throughout the term of the contract.



PRICING A detailed pricing matrix is available from:

Contracts WA

Click on Information Technology – Electronic Document Management Services and then click on price schedule. The pricing matrix enables buyers to determine current pricing for required products for:

Software licence fees.

Support costs.

Maintenance costs.

Services (see 4.3 below).

In addition, hourly and daily rates are available for the optional services.

Agencies are advised that the pricing may be subject to pre-requisites and module permutations, which are described in more detail in the pricing matrix. Some permutations can provide further discounts on individual modules. Licensing pre-requisites and permutations can be further clarified by the Contract Manager.

The current pricing is based on the discounts provided to the WA Government under this CUA. The current price is maintained in the pricing matrix by the Contract Manager. Appendix 3 shows the schedule of discounts offered by the Contractors under this CUA. The discounts are aligned to volume thresholds that may attract further discounts. eDMS sales will be monitored during the term of the CUA and adjusted according to the volume of sales made by each Contractor. Agencies intending to purchase a reasonable quantum of licences should contact the Contract Manager to clarify potential discount opportunities.

Provision for a quarterly price refresh is included in this CUA and changes to the prices will be published by the Contract Authority by issuing an updated pricing matrix.


http://www.contractswa.finance.wa.gov.au/catalogue.jsp.

CONTRACT REVIEWS Finance aims to continuously improve the services it provides to Customers via a range of review processes. Contract reviews aim to:

Ensure prices charged to agencies reflect the correct contract price;

Ensure products sold on this contract reflect the range of products agreed for supply;

Examine Contractor performance;

Assess customer satisfaction; and

Monitor compliance with Government policies and Australian laws.

Finance may terminate Contractors where they are in breach of contract terms and conditions or have repeatedly failed to meet contract requirements.

Buyer Feedback

Finance conducts regular surveys of agencies in order to improve the services it provides. You may also provide feedback on the level of satisfaction experienced under this contract, or suggest improvements to Contract 8005 or this Buyers Guide at any time. Please forward your recommendations for improvements to the Contract Manager.

All feedback received is taken into account as part of the contract review process. This feedback allows Finance to identify areas where service levels or product range needs to be improved. Your cooperation in this effort is greatly appreciated.

Contractor Performance Review

Finance reviews Contractor performance based on receipt of feedback from agencies. The form in Appendix 2 is to be used to record the Contractor(s) performance during the contract period, as required. The form provides for both complimentary feedback and complaint resolution considerations.

On the majority of occasions, Contractors supply acceptable goods and/or services. However, these outcomes are rarely formally recorded. The opportunity exists to recognise satisfactory, as well as poor performance by completing the form and forwarding it to the Contract Manager. In this way, an ongoing record can be maintained of a Contractor’s performance during the term of the contract.

Complaint Resolution

If you are dissatisfied with the goods and/or service provided by the Contractor or have any specific concerns, these should be discussed in the first instance, directly with the Contractor. If the problem or issue is not resolved to your satisfaction the Contract Manager should be advised through the completion and forwarding of the “Contractor’s Performance Review” form attached in Appendix 2. To assist quick resolution of the complaint, please record the following details when completing the Contractor Performance Review Form:

Nature of the complaint;

When the complaint was made;

To whom the complaint was made;

The issues involved;


The contractor’s response; and

Any other relevant details.

This information is required for the Contract Manager to take action under the contract. Finance is keen to ensure that every Contractor provides a satisfactory level of service. Please do not hesitate to contact the Contract Manager if this is not the case.


NEED MORE INFORMATION? Appendices

Appendix 1: Contractors Performance Review Form

Appendix 2: Contractors Fee Discount Schedule

Appendix 3: Glossary

Appendix 4: Amendment Log

Links to CUA information

Government Contracts Directory ebook

Pick and Buy Purchase Order Proforma

Still need more information?

Contact the Contract Manager


http://www.contractswa.finance.wa.gov.au/GCD.html


APPENDIX 1: CONTRACTOR’S

PERFORMANCE REVIEW FORM

RECORD OF COMPLIMENT/COMPLAINT

Return to:

CONTRACT MANAGER, ICT SOURCING

DEPARTMENT OF FINANCE

16 PARKLAND ROAD

OSBORNE PARK WA 6017

Contract Number 8005

Title of Contract Electronic Document Management Systems (eDMS)

Supplier / Dealer Involved

Nature of the review Compliment Complaint

When the review was made

To whom the review was made

The highlights and issues involved

The Contractor’s response

Any other relevant details / Compliments

Details of Reviewer

Name of Officer Telephone

Position Title Facsimile

Signature / Date E-mail

Please fax the completed form to: (08) 9481 0785 Attention: Contract Manager - CUA 8005 Supply of Electronic Document Management Systems


APPENDIX 2: CONTRACTOR’S FEE/DISCOUNT SCHEDULES All fees are per named user unless otherwise stated.

ALPHAWEST FEE / DISCOUNT SCHEDULE

Current prices are listed in the price matrix.

SOFTWARE LICENCE FEES

Unless otherwise stated by the Contractor the functionality for Archiving, Access Control and Security, Import/Export, Audit Trial, Reporting, Administration, User Interface, Technical Requirements and Data Conversion are included in the licence fees for each Document Management, Drawing Management, Records Management, Process Management/Workflow and Content Management Functional Modules.

Description Licence Fee per seat $

Discount for> 2500 Licences

Discount for > 5000 Licences








Discount for 40000 + Licences

Records Management

Included in DM Licence fee











Document Management

$Base fee

65% 70% 70% 80% 80% 82% 82% 85% 85% 85%

Drawing Management $Base fee

20% 25% 25% 30% 30% 35% 35% 40% 40% 50%

Process Management/Workflow













http://www.contractswa.finance.wa.gov.au/catalogue.jsp












Collaboration

(Includes Instant Messaging)

$Base fee

65% 70% 70% 80% 80% 82% 82% 85% 85% 85%

Imaging $Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Web Content Management

$Base fee (per agency)

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

The current fee / discount is shown in the column with the blue border.

Document Management, Records Management and workflow are licenced on a 1:1 ratio with each other as to enable the configuration of Open Text Livelink ECM 6 Government specific solutions which include:

o Ministerials Management & Tracking (included)

o Contracts Management (included)

o Forward agenda planning (included)

o Executive Correspondence Management (included)

Unless otherwise stated, email management for MS Exchange and Lotus Notes is also included in the core Document management licence.

Unless otherwise stated, the licensing model is ‘named user’ and no server side licensing applies. This means that agencies can deploy the Open Text Livelink ECM 6 suite in a centralised or distributed environment without commercial penalty.

Administrative Modules - All necessary administrative tools are included at a ratio of 2% of the total user base. For example: An agency has 100 users in total. The agency would receive x2 workflow studio licences included at no cost to allow for the design of workflow templates. The Agency would also receive x2 BI admin licences to facilitate the creation or manipulation of the reporting data-model. Any other administrative licences would also be supplied at a 2% ratio.


Drawing Management - This module may not be needed for drawing storage, review or mark-up. It is typically only deployed for the management for reference files and for drawing title block integration. i.e. if any agency wants to merely store drawings and view / edit drawings natively, this module may not be needed. As a guide, this module is typically used by less than 5% of the total user base.

Collaboration - This module may be licenced on a 1:1 ratio with the core modules or it may used independently of the core modules. Collaboration facilitates virtual project based teaming across agencies.

Imaging - This module is likely to be used by less than 5% of the user base or for specialist Government activities such as Freedom Of Information (FOI) requests where certain information needs to be blanked out on an image file. Other uses such as capturing and imaging paper based records can also be facilitated by Open Text Livelink ECM 6 imaging or any 3rd party imaging tool such as Ezyscan or AnyDoc.

Web Content Management (RedDot) - is a departmental / divisional tool, not an enterprise tool i.e. only selected people within any agency will be responsible for Intra / Extra or Internet content. Furthermore, each agency will have different requirements pertaining to the nature and complexity of web sites, the number of pages to be managed and the content on those pages. The licensing of this module for Web CMS is therefore based on a per-agency model and variations to the inclusions of the ‘agency pack’ will be negotiated separately. Included in the agency pack is the following:

o Open Text Livelink ECM 6 CMS Server Licence

o Web Content Manager Licence

o Asset Manager Licence

o 1 concurrent administrative licence

o 5 concurrent web editor licences.

MAINTENANCE COSTS PER ANNUM

Maintenance costs are included with Support Costs.

Unless otherwise stated by the Contractor the prices for support services for Archiving, Access Control and Security, Import/Export, Audit Trial, Reporting, Administration, User Interface, Technical Requirements and Data Conversion are included in the fees for each Document Management, Drawing Management, Records Management, Process Management/Workflow and Content Management Functional Module.

SUPPORT COSTS PER ANNUM

The following customer support will be provided as part of the software Maintenance arrangements:

System documentation in hard and soft copy suitable for general users, administrators and in-house Customer staff will be provided;

As a minimum ‘helpdesk’ or ‘hotline’ support to administrators and in-house Customer staff, for the hours 8am – 5pm WST, Monday to Friday, and after hours support for Customer staff as negotiated with the Customer will be provided.













Records Management












Document Management

$Base fee

65% 70% 70% 80% 80% 82% 82% 85% 85% 85%

Drawing Management

$Base fee

20% 25% 25% 30% 30% 35% 35% 40% 40% 50%












Process Management/Workflow












Collaboration $Base fee

65% 70% 70% 80% 80% 82% 82% 85% 85% 85%

Imaging $Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%


$Base fee (per agency)

Note 1 Note 1 Note 1 Note 1 Note 1 Note 1 Note 1 Note 1 Note 1 Note 1

Unless otherwise stated, Maintenance fees are charged at 23% of licence fee per annum



OBJECTIVE FEE / DISCOUNT SCHEDULE




DESCRIPTION

Licence Fee

Per Seat

$

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences

User Licence Products

Records Management

$Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%

Document Management

$Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%

Drawing Management

$Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%

Process Management - Workflow

$Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%

Approvals $Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%

Foundation $Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%

Enterprise $Base fee 12.50% 25% 37.50% 50% 62.50% 75% 75% 75% 75% 75%


http://www.contractswa.finance.wa.gov.au/catalogue.jsp?item=69&backPage=catalogue.jsp&STMP=110701103454480&thumbnailShow=on#69

DESCRIPTION

Licence Fee

Per Seat

$

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences


Objective Foundation

$Base fee an Objective Foundation licence is required to use Objective EDM, Objective Records, Drawing Management or Objective Workflow

Objective EDM $Base fee an Objective Server Licence is required for Document Management (EDM)

Objective Records Management

$Base fee an Objective Server Licence is required for Records Management (RM)

Objective Workflow

$Base fee an Objective Server Licence is required for Process Management/Workflow

Objective Approvals

$Base fee an Objective Approvals licence is required for Approvals (Approvals is a subset of Workflow therefore a user licenced for workflow does not also need Approvals)

Objective Enterprise

$Base fee an Objective Enterprise licence is based on the composite of all four products (EDM,RM,WorkFlow & Approvals) with a further 10% discount

Objective Drawing Management

$Base fee an Objective Server Licence is required for Drawing Management (DM)

Objective Foundation Server - HA Option

$Base fee Upgrades a Foundation Server instance to allow distribution of Objective Services over multiple Physical servers - either for Availability or Scalability reasons

Objective Server Replication

$Base fee Upgrades a Foundation Server instance to support Database Replication.


Objective Document Server

$Base fee Complete "Local" Document Server for remote sites (NB Not needed for multiple document servers in a central site if HA Option Purchased)

Objective Offline Server

$Base fee Provides access to "Offline Folder" capability for all Named EDM Users

Objective Web Content Management

$Base fee Per Web Content Server

Xlink Server Publishing

$Base fee per Rendition server

Objective HTML Rendition Server

$Base fee per Rendition server

Objective PDF Rendition Server

$Base fee per Objective server

DESCRIPTION

Licence Fee

Per Seat

$

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences

Objective Report Server

$Base fee per Objective server (Crystal Reports 9.5 Professional required by client to develop reports)

Objective APIs $Base fee per Objective server


User Licence Product Notes:

For the purpose of calculating the discounts applicable to accumulated licences on a whole of government basis as referred the assumption is made that the aggregate of accumulated licences refers only to licences purchased under this Panel Agreement.

The basis of the user licence fees above is per "Named User".

Software Licence Fee Notes:

an Objective Server Licence is needed for each User licensed module.

an Objective Foundation server licence is needed to use Objective EDM, Objective Records, Drawing Management or Objective Workflow

RDBMS Licence Conditions:

an appropriate MS SQL server or Oracle Server is required


The Maintenance costs per Annum and Support costs per Annum are both included in Support costs per Annum




DESCRIPTION Support & Maintenance Fees

Licence Fee

Per Seat

$

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences

User Licence Products

Records Management

$Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Document Management

$Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Drawing Management

$Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Process Management - Workflow

$Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Approvals $Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Foundation $Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Enterprise $Base fee

0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

Server Licence Components

Per annum

Objective Foundation

$Base fee

Objective EDM $Base fee

Objective Records Management

$Base fee

Objective Workflow $Base fee

Objective Approvals $Base fee

Objective Enterprise

$Base fee

Objective Drawing Management

$Base fee

Objective Foundation Server - HA Option

$Base fee

Objective Server Replication

$Base fee

Objective Document Server

$Base fee

Objective Offline Server

$Base fee

Objective Web Content Management

$Base fee

Xlink Server Publishing

$Base fee

Objective HTML Rendition Server

$Base fee

Objective PDF Rendition Server

$Base fee

Objective Report Server

$Base fee

Objective APIs $Base fee

Xlink Products $Base fee

Xlink Mail Gateway $Base fee

Xlink Lotus Notes Mail Capture

$Base fee

Xlink MS Outlook Mail Capture

$Base fee



Xlink GroupWise Mail Capture

$Base fee

Xlink Fax Gateway Server - Single Line

$Base fee

Xlink Fax Gateway Server - 4 Line

$Base fee

Xlink OCR $Base fee

Xlink Windows Authentication

$Base fee

Xlink LDAP Authentication

$Base fee

Xlink Single Sign-on $Base fee

Xlink LDAP Synchronization

$Base fee

Xlink Export $Base fee

Xlink Data Import (Migration)

$Base fee

Xlink VERS(VEO) Export

$Base fee

Xlink OLE Properties

$Base fee

Xlink Ascent Capture Integration

$Base fee

Xlink Remote Census

$Base fee

Xlink AutoLoad $Base fee

HP SOFTWARE DATA FEE / DISCOUNT SCHEDULE




DESCRIPTION

Licence Fee

Per Seat

$ ex GST

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences

Records Management

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

Document Management

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

Drawing Management

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

Process Management/

Workflow

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%


$Base fee

12.50% 40.00% 52.50% 62.50% 70.00% 77.50% 82.50% 85.00% 86.25% 87.50%


Department of Finance Version 2.5 37

http://www.contractswa.finance.wa.gov.au/catalogue.jsp?item=69&backPage=catalogue.jsp&STMP=110701103454480&thumbnailShow=on#69

Additional Licence Pricing

Required Server Application

Cost (Exc GST per server

Discount Comments/Assumptions

Initial Price per Licence

$Base fee

0% A server licence cost of is applicable in addition to the Named Seat cost per seat. NB. This cost only applies to new TRIM Context Customers

Minimum Fee Web Content Manager (WCM)

$Base fee

0% A base fee applies for the WCM module. Any Named Seat purchase for Web Content Management will be offset against this fee until the accumulated value of those licences exceed the minimum fee.

Additional Licence Pricing

Description

Licence Fee

Per Seat

$ ex GST

Discount Comments

Document Assembly

For Existing Users

$Base fee

0%

The Document Assembly module is included in the new pricing offered, but is not included in the existing user licences. This fee will be applied to existing user licences that want to use this facility.


AutoCAD Adapter Pricing

No. of Users AutoCAD

Base Price Seats Included in Base Price Price per Additional Seat

1 - 5 $ 10,000 0 $1,500

6 - 10 $ 17,500 5 $1,000

11-50 $ 22,500 10 $ 750

51-100 $ 52,500 50 $ 250

101-1000 $ 65,000 100 $ 50

1001+ $ 110,000 1000 $ 25

This pricing structure applies for each TRIM Licence and discounts are not aggregated across the CUA.

KOFAX Ascent Capture

Annual volumes Price Per Scanning Station

Discount

Part No Description Retail Price 0%

AE#VM99-005K Ascent Capture Stand-alone 5,000 images per month licence

$Base price 0%

AE#VY01-300K Ascent Capture Volume 300,000 per year $Base price 0%

AE#VY01-600K Ascent Capture Volume 600,000 per year $Base price 0%

AE#VY01-001M Ascent Capture Volume 1M images per year $Base price 0%






Annual volumes Price Per Scanning Station

Discount



Page count volumes

AE#VP01-300K Ascent Capture Volume 300,000 Page Count $Base price 0%

AE#VP01-001M Ascent Capture Volume 1M Page Count $Base price 0%



DESCRIPTION

Fee

Per Seat

$ ex GST

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences

Records Management

$Base fee

0% 0% 0% 0% 2% 4% 4% 5% 5% 5%

Document Management

$Base fee

0% 0% 0% 0% 2% 4% 4% 5% 5% 5%

Drawing Management

$Base fee

0% 0% 0% 0% 2% 4% 4% 5% 5% 5%

Process Management/

Workflow

$Base fee

0% 0% 0% 0% 2% 4% 4% 5% 5% 5%


$Base fee

0% 0% 0% 0% 2% 4% 4% 5% 5% 5%


BASE SUPPORT COSTS PER ANNUM

Required Server Application Cost per server Ex GST

Discount Comments/Assumptions

Per Licence Fee $Base fee 0% The per Seat and Current Licence rates will be additional to this fee.

Per Web Content Management Base Fee

$Base fee 0% The per Seat and Current Licence rates will be additional to this fee.

Services included in the annual Support Costs:

Consulting on administration issues relating to TRIM software.

24 hour pager access to local support engineers.

On site support where deemed necessary (excludes day to day tasks).

Assistance with installation of new releases.

Assistance with the ongoing configuration and setup of new TRIM software.

Advice on additional (not TRIM) software, where it may affect the performance and stability of TRIM software.

Advice on modifications and upgrades to your network, where it may affect the performance and stability of TRIM software.

Performance monitoring of the site if required.

Advise on conversion or importing of foreign data into TRIM software.

Assistance in requesting upgrades or enhancements to the TRIM software system.

Ad hoc problem solving (excludes day to day tasks).

MAINTENANCE COSTS PER ANNUM

Unless otherwise stated by the Contractor the prices for maintenance for Archiving, Access Control and Security, Import/Export, Audit Trial, Reporting, Administration, User Interface, Technical Requirements and Data Conversion are included in the fees for each Document Management, Drawing Management, Records Management, Process Management/Workflow and Content Management Functional Module.



DESCRIPTION

Fee

Per Seat

$ ex GST

Discount

For >2500

Licences

Discount

For >5000

Licences

Discount

For >7500

Licences

Discount

For >10000

Licences

Discount

For >15000

Licences

Discount

For >20000

Licences

Discount

For >25000

Licences

Discount

For >30000

Licences

Discount

For >35000

Licences

Discount

For >40000+

Licences

Records Management

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

Document Management

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

Drawing Management

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

Process Management/

Workflow

$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%


$Base fee

20% 44% 50% 54% 58% 62% 66% 68% 71% 74%

All software purchased under the CUA has a maintenance rate of 20% of the purchase price.

Maintenance Costs for existing Users Purchase of Document Assembly Module is 20% of purchase price.

Maintenance Costs for AutoCAD Adapter is 20% of purchase price.

Maintenance Costs for KOFAX Ascent Capture is 20% of purchase price.

APPENDIX 3: GLOSSARY Words in this document have the following meaning:

Authorised Officer Those persons who have the authority to place orders for services offered under this contract.

The contract manager and Contractor maintain a list of authorised officers.

Contract Authority Means the State of Western Australia through the Department of Finance (Finance).

Customer All Public Authorities as defined in the State Supply Commission Act 1991, Public Benevolent Institutions and other Organisations approved by the State Supply Commission.

Order Means the written document a public authority places with a Supplier regarding the specific requirements of the public authority for products or services to be delivered.

Perth Metropolitan The boundary as defined for Zone one (1) in the Government’s Buy Local Policy. To view a map, refer to the State Supply Commission’s website.

Pick and Buy Arrangement Means the buying arrangement established under the CUA, whereby customers may place purchase orders direct with the Contractor for products and services at pre-set prices in accordance with the buying rules.

Pick and Buy Purchase

Order

Means an order, applying the Pick and Purchase proforma to purchase products and services under the Pick and Buy Arrangement.

Public Authority For the purpose of defining Public Authority under the State Supply Commission Act 1991, a Public Authority is a department of the Public Service of the State established or deemed to have been established under the Public Sector Management Act 1994; and an agency, authority or instrumentality of the Crown in right of the State.


http://www.ssc.wa.gov.au/policies02.asp?id=19


Words in this document pertaining to functional capabilities have the following meaning:

API

An Application Program Interface (API) is a set of instructions or rules that enable two operating systems or software applications to communicate or interface together.

Archiving

The act of preserving records which are deemed to be archives. Archives are those records or documents which have permanent or continuing value, based on their evidential or historical value. State archives must be transferred to the State Records Office for permanent retention or maintained in accordance with State Records Policy Number 8 by the government organization to which they belong.

BCS

Business Classification Scheme - a classification system derived from an analysis of business processes to ensure that the records and their metadata descriptions accurately represent the business process that created them.

Classification

Refers to the systematic identification and arrangement of business activities and/or records into categories according to logically structured conventions, methods, and procedural rules represented in the classification system.

Destruction

A record or record series identified as having temporary value may be destroyed by a recommended method at the end of the minimum retention period, which has been designated in an approved disposal authority. The authorized destruction of State records must be done completely so that no information is retrievable. Hard copy (paper) records should be destroyed by shredding, pulping or trommelling. Electronic shredding should be considered for the destruction of electronic records. Organisations must consider the risk management aspects of employing other methods such as reformatting, rewriting, degaussing, or the use of the “delete” function.

Document Recorded information or object which can be treated as a unit.

Document Management Documents are created, captured, developed, managed, reviewed, approved, and archived.

Document Management System

Software used to store, manage, retrieve and distribute digital and electronic documents, as well as scanned paper documents.

A Document Management System is a computer program that allows an organisation to manage the lifecycle of born-electronic and digitised documents. The activities associated with the capture, security, management, dissemination, retrieval and storage of electronic information objects (including drawings).

eDMS

A set of functional and technical software capabilities and services available under CUA 8005.

The acronym “eDMS” may also be defined as “enterprise Document Management System” and is an appropriate term because it encompasses all the functions describe above.

Another acronym in common usage for systems that have equivalent functionality to the products included in this CUA is EDRMS (Electronic Document and Records Management System).

EDRMS

Electronic Document and Record Management System - supports the management of records and documents within an electronic environment and the efficient sharing of information without duplication.

HTML Hyper Text Markup Language is the authoring language used in the creation of documents for the World Wide Web.

Indexing Allows users quickly sort large volumes of data to find the right document.

Metadata Data that describes the context, content and structure of records and their management through time.

Object Synonymous to Document - recorded information or object which can be treated as a unit.

Permanent Retention

Permanent retention means that archival records are to be kept in such a manner that allows those records to be accessible and readable forever, i.e. 500 years plus.

Process Management / Workflow

The automation of a business processes based on defined rules. The automation is defined within a Process Definition, which identifies the activities of the process and then rules are applied which manage the flow of documents within a process.

Record

Information created, received and maintained as evidence and information by an organisation or person in pursuance of legal obligations or in the transaction of business.

Record Management

Efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records.

Record Management System

Software used to manage records and supports the automatic enforcement of consistent, organisation-wide records policies and reduces the cost of regulatory compliance.

A Records Management System is a computer program that allows an organisation to manage the lifecycle of significant hardcopy and electronic government records. The activities associated with the classification, storage, maintenance, tracking, retrieval and disposal of record objects.

RMS Record Management System.



SQL Structured Query Language.

Structured information

Structured information is anything that has an enforced composition. Structured information is managed by technology that allows for querying and reporting against predetermined data types such as fields within databases.

Thesaurus / File Plan / Authorized List of Terms

A Thesaurus, File Plan or Authorized List of Terms is an alphabetical list of all terms derived from a business classification scheme, for use in allocating approved terminology to label individual documents or records. A Thesaurus, File Plan or Authorized List enables consistency in file titling, retrieval and tracking, by allowing only a limited vocabulary to be used and by carefully defining that vocabulary. The Thesaurus, File Plan or List clarifies the meaning of terms and should indicate the relationships between terms, including cross references to link the non-preferred and preferred terms, and to suggest suitable related terms. The Thesaurus, File Plan or List should provide sufficient entry points to allow users to navigate from terms which are not to be used, to the preferred terminology adopted by the enterprise.

Uncontrolled document

Non system or technical documents that do not have controls over their distribution, updating or renewal of obsolete copies.

Unstructured information

Unstructured information consists of any information stored in an unstructured format. That is, in the unstructured content, such as textual documents, web content, images, drawings.

URL

Uniform Resource Identifiers are short strings that identify resources in the web: documents, images, downloadable files, services, electronic mailboxes, and other resources.

Web Content Management System

Software that controls the publishing of content on web pages. These systems provide an organised method that enables authors to manage their content using authoring and publishing tools.

XML

Extensible Markup Language (XML) is a simple, very flexible text format derived from SGML and was originally designed to meet the challenges of large-scale electronic publishing.

APPENDIX 4: AMENDMENT LOG

23/10/2007 Amended the product name from Hummingbird to Opentext

11/12/2007 Novated the contract from Sigma Data to Tower Software for the provision of the TRIM product.

02/04/08 Supplier contact details changed: Objective & Tower Software

28/08/08 Buyer Alert – Re: Assignment Requests

22/09/08 Buyer Alert – Re: Hewlett Packard – Possible Request for Payment

Supplier contact details changed: Tower Software

06/10/08 Change of Contract Manager &

Supplier contact details changed: Objective

11/12/08 Novated the contract from Tower Software to HP Software for the provision of the TRIM product & Change of contact details: Objective

18/12/08 Updated pricing Matrix – Reduced Objective prices effective 15/12/08

16/06/09 Updated Contract Manager Details and Buyers Guide.

22/09/09 Updated Contract Manager Details




25/11/11 New version of Buyers Guide to reflect the renewal CUA and associated changes.
