Support, Training, Funding and Employment Guide · in regaining confidence, improving self-esteem and recognising transferable skills to enable Coastline customers to move closer

1Great homes Great peopleGreat services

Support, Training,

Funding and Employment

Guide

Great homes Great peopleGreat services2

“I would definitely

recommend applying for a

work placement because

I've learnt so many new

skills and met so many

new people through it.

There's nothing bad to

say about it, it's definitely

a recommendation.”

Great people3

Contact UsTelephone: 08082 027728 01209 200200email: [email protected]

Index‘if’ You Need Support .............. Page 3

‘if’ You Need Training .............. Page 6

‘if’ You Need Funding .............. Page 13

‘if’ You Are Looking For Employment Opportunities .... Page 14

inspiring futuresWhat is inspiring futures and how can it help you?

inspiring futures is a complete support package to enable every Coastline customer to improve their financial wellbeing by accessing:

• Support

• Training

• Funding

• Employment Opportunities

How to use this guideThis guide sets out all the support, training, funding and employment opportunities offered under the inspiring futures package. Each section is colour coded to make the guide easy to use. If you would like to talk about any of the information in this guide please contact a member of the Community Investment Team.

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‘if’ You Need SupportCoastline understands that it can be difficult for customers to fulfil their aspirations when there are other issues affecting their day to day lives. The support offered in the inspiring futures package aims to help customers overcome these issues and move forward in their journey back into work.

One to One SupportIf you have things going on which are affecting your day to day life and feel like you need someone you can trust to talk to then Coastline can offer up to 5 hours of one to one support to help you get your journey into work back on track.

Cornwall Works HubWho are they? Cornwall Works brings all of Cornwall's back to work support and knowledge together to help more people move into work, stay in work and progress in work.

Are You Affected By The Bedroom Tax?If you are looking to downsize then a member of our Lettings Team can support you to do this. We can put you in touch with a member of our Lettings Team.

One to One Debt AdviceYour debt may have grown from being small and manageable into something that now feels like it’s totally out of your control, by talking to Coastline about your debt concerns we can support you to get professional debt advice from a debt counsellor which will help you to get your journey into work back on track.

Foodbank VouchersIf you are struggling financially and you or any other member of your family are not eating regular meals in order to pay the bills then Coastline can support you by supplying you with a voucher for your local foodbank.

PlussWho are they? Pluss is a social enterprise that supports thousands of people with disabilities and other disadvantages each year to take their first step on the career ladder. Support includes:

• Personal development

• Access to benefits advice

• Ongoing training

• Job search

• Work trials

Additional SupportCoastline also works in partnership with others to provide you with support for:

Please contact the Community Investment Team on 08082 027 782 / 01209 200 200 or alternatively via email: [email protected]

to discuss any support needed.

• Winter wellbeing

• Access to Childrens Centres and their services

• Budgeting

• Mental Health

• Getting on line

• Universal Credit

• Benefits

• Other Financial Support

Providing you and your family support when you need it!

Can You Afford To Heat Your Home Adequately?We work in partnership with other agencies that can help you identify ways to save you money on your heating and fuel bills.

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PentreathWho are they? Pentreath inspire and support clients through a journey of both personal and vocational (work) development with the aim of securing future employment, education or training. As well as delivering tailor-made information, advice and guidance sessions.

Pentreath recognises that supporting people to access facilities within their local community can help them to develop skills, self-confidence and raise their future prospects and aspirations. Clients are at the very centre of their projects and these are developed to meet their needs, you will also have access to various programmes including vocational and recreational (leisure related) activities through them.

They accept self-referrals from individuals as well as those from professionals such as GPs, Job Centre Plus, Coastline and many other organisations.

Support

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‘if’ You Need TrainingCoastline works with the following partners to provide our customers with all their training and up-skilling needs in order to get back into work.

If you are on job seekers allowance, Universal Credit or any other means tested benefit you can probably access these for free.

Work Skills Training Academy

Who are they? Work Skills Training Academy (WSTA) is based at Cornwall College and provides training to the unemployed to give Coastline customers the skills and opportunities to get back into work. They offer various courses including:

Changing Tides – 10 days – This programme is for anyone who is unemployed and requires help in regaining confidence, improving self-esteem and recognising transferable skills to enable Coastline customers to move closer to employment and voluntary work.

CSCS (Construction Skills Certification Course) – 11 days – This is aimed at job seekers who wish to move into the construction industry and require a CSCS card.

ROLO – 1 day – Register of Land based Operatives – A Health & Safety and environmental awareness course aimed specifically at people in land based industries.

Administration – 7 days – This course is aimed at job seekers who are interested in working within an office environment / in an administrative role.

Coracle – 4 days – This course is aimed at job seekers who require motivation and confidence boosting to enable you to take the first steps towards volunteering, further training, work placements or employment.

Contact Line – 6 days – This course is aimed at job seekers who are unemployed and are interested in working within a call centre customer service role.

Employability – 8 days – For job seekers who are interested in gaining further employability skills.

Hospitality – 10 days – Aimed at job seekers that have an interest in the hospitality industry, looking at food hygiene, customer service skills and guest services.

Explore – 10 days – This course is for learners who are interested in building their skills and knowledge in a practical setting, with particular emphasis on horticulture, gardening, hard landscaping and repairs and maintenance.

New Creations – 15 days – This course is aimed at ESA (Employment Support Allowance) claimants and/or the long term unemployed. The course will include accredited units and certification on completion.

Retail – 8 days – This course is for job seekers who are interested in learning more about retail and looking to go into employment in the retail sector.

Production – 5 days – This course is for job seekers who wish to gain an understanding of basic production work in a modern production environment.

Cornwall Neighbourhoods For Change

Who are they? Cornwall Neighbourhoods For Change (CN4C) is a charity and social enterprise who support people who want to make a change for the better. They work alongside local communities to strengthen local voices, improve people’s lives and create better places to live. CN4C provide assistance with literacy and numeracy through to vocational and degree courses. Courses range from 3 days to 20 weeks, an example of the range of courses they offer is below.

Fully funded courses for 16–18 yrs including Maths and English Functional Skills

• Traineeship Programme

• Pre-Apprenticeship Programme

• Youth Mentor Programme

• Youth Leadership

Fully funded courses for 19+ yrs including Maths and English Functional Skills

• Level 4 Certificate in Education and Training

• Level 2 Certificate in IT User Skills

• Level 1 Award in Community Development

• Level 1 Certificate in Organic Horticulture (Penrose, Helston)

• Level 1 Award in IT User Skills

• Level 1 Award in Mental Health Awareness

• Level 3 Award in Education and Training

• Level 1 Certificate in Organic Horticulture (Trengwainton, Penzance)

• Level 1 Diploma in Personal and Professional Development

• Level 1 Award in Working with Families

• Level 1 Award in Mindful Art Practice

• Level 2 Certificate Learning Support

• Level 1 Award in Assertiveness and Confidence Building

• Level 1 Award in Work with Children and Young People

• Level 1 Award in Studio Arts

• Level 2 Certificate in Pre-Access

• Level 1 Award in Creative Craft

Employability Training Courses

Please contact the Community Investment Team on 08082 027 782 / 01209 200 200 or alternatively via email: [email protected] for more information

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Employability Training CoursesQuestions and Answers CIC

Who are we? Questions & Answers (Q&A) is a Community Interest Company, which specialises in providing flexible adult training and apprenticeships across Cornwall and Devon. Courses include:

Employability

• Changing Gears – Level 2 – 8 Days

• Work Club – Q&A have a drop-in work club is open to everybody – every Wednesday

• Self-Employment

IT and Technology

• ITQ (IT User Skills) – Level 1 / Level 2 / Level 3 – 8 Days / 10 Days / 12 Days

• Step up to IT – Level 1 – 6 Days

• Getting to Know your Tablet/PC – Level 2 – 6 Days

Teaching and Supporting People

• Award in Education and Training (AET) – 7 days

• Certificate in Education and Training (CET) – 20 days

• Tools to Teach – 8 days

• Certificate in Assessment / Internal Quality Assurance of Assessment – Previously A1 Assessor and V1 Internal Verifier Awards – Level 3 / Level 4

Work Based Learning

• Customer Service – Level 2 / Level 3 – 3 Months / 6 Months

• Business Administration – Level 2 / Level 3 – 3 Months / 6 Months

• Advice and Guidance – Level 3 / Level 4 – 3 Months / 6 Months

• ICT – Level 2 / Level 3 – 3 Months / 6 Months

Job-Specific Licenses

• CSCS – 6 Days

Workplace Skills

• Sales and Marketing – Level 2 – 8 Days

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Personal Development

• Confidence Matters – Entry 3 / Level 1 – 3 Days / 6 Days

• Speaking in Public and Presentation Skills – Entry 3 / Level 1 – 3 Days / 6 Days

• Budgeting – Entry 3 / Level 1 – 3 Days / 6 Days

• Tenancy Skills – 6 Days

• NLP (Neuro Linguistic Programming) – Level 3 / Level 5 – 13 days over several weeks / 22 days over several weeks

• Counselling – Level 3 / level 5

Young Persons – 16-18yrs

• Bridging the Gap – 4 week course – 4 days a week – Starts 1st of every month

• Inspiring NOT Defining Programme – 11 week course – 4 days a week – This is a rolling programme

Courses for Fun

• Teamwork – Entry 3 / Level 1 – 3 Days / 6 Days

Non – Accredited

• Introduction to Social Media for the Self Employed – 2 Days

• Confidence Building, Assertiveness and Motivation – 2 Days


Short Courses

• Emergency First Aid at Work – Level 2 – 1 Day

• Fire Safety – Level 2 – 1 Day

• Health & Safety in the Workplace – Level 2 – 1 Day

Also courses available:

• Risk Assessment – 1 day

• Manual Handling – 1/2 day

• First Aid at Work – 3 days

• Paediatric First Aid – 2 days

• Assertive Classroom Behaviour Management – 1 day

• Producing Schemes of Work and Lesson Plans – 1 day

• Staff Appraisal Training – 1 day

• Presentation Training and Practice – 2 days

• Sales: Socratic Questioning & Sales Process – 1 day

• Leadership and Management: How to Lead a Team – 1 day

• Training Needs Analysis Training – 1 day


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Penwith Community Development Trust

Who are they? Penwith Community Development Trust (PCDT) is a charity who works to relieve poverty, reduce isolation and support healthy living through education, skills development, and volunteering and community development.

What can they do for you? PCDT can help you to achieve your goals, whether those are to secure employment, gain some experience, make new friends, learn new skills, or achieve qualifications. Are you …

Looking to secure work?

• CIEH Level 2 Award in Emergency First Aid at Work

• CIEH level 2 Award in Food Safety in Catering

• CIEH level 2 Award in Health and Safety

• CIEH level 2 Award in Risk Assessment

• Level 3 Certificate in Principles of Business Administration

• IT courses

• Confidence building, identifying your strengths, goal setting

• Support with CV’s, applying for jobs

• Volunteering opportunities

Interested in working with young people?

• Safeguarding

• Introduction to Youth Work

• An Introduction to Useful Psychology for Youth Professionals

• Level 3 Award Information, Advice and Guidance (APT)

• Level 3 Certificate in Youth Work


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Interested in training people?

• Level 3 Award in Education and Training

• Level 3 Award in Information, Advice and Guidance

• Level 3 Certificate in Assessing Vocational Achievement

• Level 4 Certificate in Education and Training

• Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice

Thinking about working in the voluntary sector?

• Level 3 Award in Volunteer Management

• Level 4 Certificate in Volunteer Management

• Level 3 Certificate in Community Development

What else?

Second chance – for young people from 16 yrs old who want to access training, work placements and English and Maths support that are different!

Apprenticeship programmes – Volunteer Management, Youth Work, Community Worker, Horticulture

Volunteering opportunities – Gain that essential experience in the area of work you are interested in, or simply enjoy doing something different, meeting new people, making friends, and learning new skills. Not sure if a particular area of work is for you? Try it out first.



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CoastlineTo support customers back into work. Coastline provides the following training courses:

• First Aid

• Food Hygiene

• Data Protection Training


Link into Learning

Who are we? Link into Learning is the specialist ‘Skills for Life’ provider within Cornwall Adult Education Service. They offer friendly, flexible help with the essential skills of adult literacy, numeracy, English for speakers of other languages and basic ICT skills. They have 20 learning centres covering all areas of Cornwall offering flexible, highly personalised and fun approaches to teaching and learning, designed to help individuals learn, enjoy and succeed! Courses include:

• Functional Skills in Maths (numeracy) for beginners up to Level 2

• Functional Skills in English (literacy) for beginners up to Level 2

• Functional Skills in ICT Entry level for beginners

• English for Speakers of Other Languages (ESoL) for beginners up to Level 2

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’if’ You Need Fundingif... you have been out of work for a long period of time and are looking for financial support to build your confidence in order to get back into work

if... you are looking for financial support while training to help you get back into work

if... you are looking for financial support to help you make a new start by re-skilling

Then... inspiring futures can support you to access the financial support you need whilst you learn.

Coastline’s Crisis and Support FundThe crisis and support fund is available to help vulnerable people on the inspiring futures package to meet their immediate, short-term needs where they’re unable to themselves.

The fund aims to make a difference for our inspiring futures customers, tackling inequality, and promoting financial wellbeing and social inclusion.

If you need help from the crisis and support fund please contact a member of the Community Investment Team who will support you to complete your application.

Crisis and Support Fund

Turn2usTurn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.

You could be missing out on financial help available to you through welfare benefits or grants. Turn2us has a free and easy-to-use benefits calculator and grant search tools which can help you check what you might be able to claim or apply for.

Find them via: www.turn2us.org.uk


VolunteeringCoastline understand the importance of volunteering and how this can build essential on the job skills and confidence.

What is volunteering?

Volunteering is about giving your time to a good cause. You don't get paid, but you do get the chance to use your talents, develop new skills, and experience the pleasure that comes from making a real difference to other people's lives, as well as your own.

Who can do it?

Anyone! Whatever your age, background or work experience, you will have a skill that someone needs. No matter how busy you are, there will be something that you can do. Just contact us.

What can I do?

Anything! (Almost.) You might be interested in working on the 'front line' or perhaps you’d be happier 'behind the scenes'; either way, there’s something for everyone.

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’if’ You Are Looking For Employment OpportunitiesCoastline works with the following people and agencies to offer customers a

wide variety of employment opportunities.

If you are looking to join a job club, Coastline can support you to do this. Local job clubs include:

Universal Job Match Champions

If Coastline customers need support in applying for jobs via the Job Centres Universal Job Match system, Coastline have five staff trained on how to use the system and computers are available to use in the reception area at Coastline House.

Latest Job Vacancies and Local Job Clubs

We have access to weekly updates from the Job Centre via the ‘Apply Now’ job vacancy press release which lists the most recent and urgent vacancies in the local area and how to apply for them. See the inspiring futures web page www.coastlinehousing.co.uk/inspiring-futures for the latest 'Apply Now' vacancies.

Redruth

• Questions & Answers (Q&A) CIC

• Cornwall Neighbourhoods for Change

• Local Libraries

• Disability Cornwall – Trek West

Camborne

• Disability Cornwall – Trek West

Helston

• United Response

• Active Plus

Days and times for each job club vary. Please contact a member of the Community Investment Team who can advise you of your nearest job club and its opening times.


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ApprenticeshipsAn apprenticeship is the perfect option to allow you to start or keep earning while receiving on and off the job training.

As well as being paid, you can work towards nationally recognised qualifications with the full support of your local college and your employer.

Depending on your apprenticeship you will spend between 1 – 4 years working in a real workplace, spending usually 1 day each week at your local college where you learn new skills that can be applied to your job. Because of the time it takes to complete an apprenticeship, you need to be sure you are prepared to give the apprenticeship your full commitment.

Can I do an apprenticeship?

You can do an apprenticeship if you are:

• 16 years or over and eager to get into the world of work and start earning a wage

• Considering a change of career or want to improve your skills in order to move up the career ladder

What areas can I get an apprenticeship in?

Apprenticeships can be offered in the following areas:

Employability Opportunities

• Accounting

• Beauty Therapy

• Business Administration

• Customer Service

• Construction

• Electro-technical

• Engineering

• Enterprise

• Hairdressing

• Healthcare

• Hospitality & Catering

• Information Technology

• Motor Vehicle

• Nail Services

• Plumbing

• Retail

• Sales

• Sport

• Travel & Tourism

• Teaching Support

• Warehousing & Distribution

• Wood Occupations

Coastline works in partnership with lots of apprenticeship providers, give us a call and we can see if we can match you up with any current vacancies.

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Work Placements

Coastline also assist local people take steps to make their future more secure and to gain new skills and experience by offering eight week work placements twice a year. This includes a comprehensive package of training and offers real work experience in a supportive environment.

Can I do a work placement?

Anyone who isn’t currently working can apply to come on our work placement programme, however priority will be given to Coastline customers.

What if I’m working with another agency?

We work with lots of partners who refer their claimants and clients into our work placement programme. If you are currently working with any of the following agencies listed below they can refer you directly into the next work placement programme.

• Pentreath • Job Centre Plus

• Prospects • Access Training

• Working Links • Cornwall Works

• Pluss • Children’s Centres

• Active Plus • Work Skills Training Academy

• Cornwall Neighbourhoods For Change

You can also refer yourself onto the programme all you need to do is complete one of our referral forms. To do this please speak to a member of the Community Investment Team on 08082 027 728 or 01209 200 200. Alternatively you can email [email protected]

What can I expect if I secure a work placement?

• On the job skills development

• Confidence building

• A portfolio of training including, e-learning, data protection and CV building

• Access to further job search support

• Expenses funded

• A full record of achievement and reference

• Access to a wear to work rail

• Access to a work placement food cupboard

We work closely with local job centres and if you are currently receiving any means tested benefits these will not be affected by taking part in Coastline’s work placement programme.

Is it worth me applying for a work placement?

So far at least 5 out of 10 people on each round of placements have gone into work either during or straight after the programme. Many more have also secured employment or further training after they have finished.


Please contact the Community Investment Team on 08082 027 782 / 01209 200 200 or alternatively via email: [email protected] for more information 17

StephenGrounds Maintenance

“The onsite training by the grounds maintenance team has been first rate, and I'm on my way to becoming a grass cutting Jedi!”

ErikaLettings

“The 8 week placement has been brilliant! The placement was really useful and I would recommend it for other people who want to get back into work.”

KevinOlder Persons

“Best bits have been getting to know everyone, whether it’s the staff or the residents. It’s really nice working there, everyone’s closely knit, there’s a close community of staff and everyone bounces off each other. That’s what I’ve really enjoyed about it.”

TraceyHomeless Service

“Not working for so long it gets me back into a routine, getting out every day; it gives you a purpose to get up every day. Working hands on with the clients has been really good.”

LynnDevelopment Team

“I left after the eight weeks with refreshed skills, valuable training, more confidence and feeling appreciated. Being with Coastline has helped to restore my self-worth and belief in my abilities.”

Don’t just take our word for it …

Each and every placement has their own story to tell and their own achievements to shout from the roof tops, here are just a few to share with you.


inspiring futures partnersWhat makes inspiring futures work is all the fantastic agencies and people Coastline have built partnerships with. It is these partnerships which enable Coastline to support customers to improve their financial wellbeing by accessing training, up skilling and providing opportunities to get back into work. You can access our partner agency websites by visiting Coastline’s website and clicking the logos at the bottom of the inspiring futures page.

Please don't forget to contact a member of the Community Investment Team on 08082 027 728 / 01209 200 200 or via [email protected] for further information on any of the opportunities in this guide. We are here to help!

18Great homes

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I would definitely

recommend applying for

this because I've learnt so

many new skills and met

so many new people with

it. There's nothing bad to

say about it, it's definitely

a recommendation.

Great homes Great peopleGreat services

Coastline House, 4 Barncoose Gateway Park Pool, Redruth, Cornwall TR15 3RQ

Telephone: 08082 02772801209 200200

email: [email protected] www.coastlinehousing.co.uk

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Support, Training, Funding and Employment Guide · in regaining confidence, improving self-esteem and recognising transferable skills to enable Coastline customers to move closer