Supporting CHWs and Supervisors in the Workplace

Supporting CHWs and Supervisors in the Workplace

www.WINnetworkDetroit.org

ICEBREAKER

WELCOME TO YOUR ALBUM RELEASE PARTY


SUPPORT

• What is expected of you• Understanding the culture of your workplace• Role of supervisor• Role of a CHW• Skills (to support)• Activity: Communications activity• Motivation: incentives, rewards, accolades, encouragement• Have Fun• Career and Educational Ladders• Tool box (pull from PATH): FOCUSED RECOGNITION/ STRENGTHS

exercise; Self Care; Retreats; shared leadership; coaching

“if you are not having fun… your doing something wrong”-KDW

WHAT IS EXPECTED OF YOU?

Understanding your role andresponsibilities


WORKPLACE CULTURE

In order to be an effective employee. You must understand and effectively operate within the scope of workplace culture!

• System policies• System beliefs• System values

ROLE OF SUPERVISOR

• Leader • Flexible• Fair• Safe• Knowledge of work load• Coach• Recognizing/capitalizing CHW strengths• Liaison


Role of a CNN • Advocate• Confidant• Client

centered/community focused

• Liaison• Motivator• Recruitment/enrollment• Mentoring • home visitor • Connector • Educator: maternal child

health, Health, Goal setting, Skill building

• ETC.


COMMUNICATIONSACTIVITY


SKILLS

What does it take to be and effective leader while motivating your team?• FOCUSED DIALOGUE• COACHING• TIME MANAGEMENT• FLEXIBILITY• MOTIVATOR• FOCUSED RECOGNITION


TWO WAY COMMUNICATION


LET’S DISCUSS WAYS FOR EFFECTIVE COMMUNICATION*LISTENING

*CLEAR CONCISE STATEMENTS*TEACH BACK METHOD

*USE “I” INSTEAD OF “YOU” STATEMENTS*BE ACCOUNTABLE

WIN Network Goal Statement

Working through an unprecedented public-private partnership of Detroit’s major health systems, public health, academic, and community partners,

we will tighten the loose net of disconnected medical and social

services for women to improve the conditions that lead to infant survival

through the first year of life.



Three Objectives1. 6 CNNs will recruit 1500 African-

American women

2. Healthcare equity training sessions = 500 physicians and providers

3. Educational and supportive products to promote good health status prior to and during pregnancy


Cross-System Training• Task Force members called to the table to

develop a training tailored to projected outcomes.

• DHWP led 4-week intensive CHW competency training

• MPHTC provided computer training, presentation and facilitation skills

• St. John Providence offered basics of Parent Infant Partnership model

• HFHS modeled healthcare equity training

• Other partner organizations also contributed

BRAND EVOLUTIONFrom: To:



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Lessons Learned

• Balance competing priorities of contributing organizations

• Understanding of CHW role for participating trainers

• Depend on the expertise of the team to facilitate training

• Relationships should not be with an individual representing an organization but with the organization

• CHW should be involved with training

• Ongoing review is essential

MiCHWA Members at 2012 APAHA Meeting


TOOL BOX

• Time management• Focused recognition• General recognition• Closed staff meetings• Flex time• Staff retreats• FUN


The difference between a BOSS and a LEADER is the Boss says “GO” and

a LEADER says “ Let’s GO!-E.M. Kelly


Documents

Supporting CHWs and Supervisors in the Workplace