SURVEY ON THE PSYCHOLOGICAL WELL-

BEING AT WORK OF CBC/RADIO-CANADA

EMPLOYEES

STUDY PARTICIPANTS

Questionnaire

– Sent to 9020 employees in June 2005

– 4630 respondents/9020 employees (response rate of 51%)

• Web version: 4103 respondents

• Paper version: 527 respondents

– Results:• Psychological distress index;

• Identification of organizational risk factors

• Psychological harassment in the workplace

SECTEUR ACTIVITÉ SRC/CBC

1.4

6.8 6

37

10.5

23.4

2.7 2.13.9 4.6

1.3 0.40

5

10

15

20

25

30

35

40

CBC/RADIO-CANADA WORK SITE

DISTRIBUTION BY UNION / ASSOCIATION

UNION N =

Association des réalisateurs 164

Association of Professionals and Supervisors 385

Canadian Media Guild 1840

Syndicat des communications de Radio-Canada 470

Syndicat canadien de la fonction publique 411

Syndicat des technicien(ne)s et des artisan(e)s du réseau français

567

Unionized: 83.0% Non-unionized: 17.0%

PSYCHOLOGICAL DISTRESS BY ORGANIZATION

20,1

35,0

38,940,9

53,640,1

27,0

46,544,3

44,0

0 20 40 60 80 100

Percentage of individuals who report a high level of psychological distress (%)

Quebec populationIndustry

Tree nursery

InstitutionHospital Center A

Parapublic organizationTransport organization

Hospital Center B

MunicipalitiesRadio-Canada/CBC

At CBC/Radio-Canada, 44% of individuals report a high level of psychological distress.

CARTOGRAPHIE DES NIVEAUX DE RISQUE

HIGH RISK LEVELS

Lack of recognition

Poor relations with immediate superior

Work overload

Low participation in decisions and lack of information flow

Role conflict

Lack of career or job stability

HAY 2004 VS BRUN 2005

HAY SURVEY 2004 BRUN SURVEY 2005Unhealthy stress:

36%

High level of psychological distress:

44%

Lack of recognition:

58%

Lack of recognition: High risk

Satisfactory supervision:

60%

Poor relations with superior:

High risk

Work overload:52%

Work overload:High risk

Low participation in decisions: 47%

Low participation in decisions:

High risk

HAY 2004 VS BRUN 2005

• Two different periods

• Two methodologies

• Two different goals

= SAME RESULT

Diagnosis

vs.

Action

Uncivil behaviours and perception of psychological harassment in the workplace

10

10

4

2

22

0 5 10 15

By a superior

By one co-worker

By several co-workers

By external client/contact

By internal client/contact

By supervised employee

Percentage of individuals who report that they experienced psychological harassment in the workplace (%)

Uncivil behaviours and perception of psychological harassment in the workplace

18.00

9.00

15.00

7.00

8.00

8.00

0.00 5.00 10.00 15.00 20.00 25.00 30.00

English television

French television

English radio

French radio

CBC.ca/Radio-Canada.ca

Non-media