SURVEY QUESTIONS - Cloudinaryres.cloudinary.com/general-assembly-profiles/image/... · management of her diabetes, is still a bit of an on going battle to keep her BGL range within

SURVEY QUESTIONS

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7:3:

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Are you male or female?

• male;

• female.

How old are you?

How many times per day do you

test yourself?

Thinking about the number of

times you test and record your

BGL’s, carbs’ and insulin, can you

describe for me any frustrations

that you experience in relation to

your daily activities?

How often do you report your test

results to your endocrinologist?

If there were a simpler method

of reporting your test results, how

would that change your daily life?

Do you have a smartphone?

How do you record your BGL’s,

carbohydrates and your insulin

doses?

What are those periods in a day

that you test yourself?

• when you wake up;

• before breakfast;

• before lunch;

• before dinner;

• before bed;

• other, please specify.

Thinking about your daily routine

and managing your diabeties,

can you tell me about your goals

realted to your health?

Are you Type 1 or Type 2 diabetic?

What is your current insulin

treatment method?

• needle;

• insulin pen;

• insulin pump; or

• other, please specify.

PERSONA

CLANCY 28: SINGLE

GOALS:• “To stay within a healthy range. So I do tend to run a bit high.”

• “To manage it (my diabetes) long term.”

PAIN POINTS:• Dislikes having to record her BGL three times a day.

• “I think just having to stop and like yeah, doing it and having to

record stuff, it’s too hard.”

• Half the apps you download are for Americans, and you can’t

change way it records your levels, it’s really dumb.”

RECORD KEEPING:• 3 of 5 people interviewed didn’t record their levels.

• 1 of 5 people kept partial records.

• 1 of 5 people maintained continous records of their levels.

Clancy was only diagnosed six years ago as a Type 1 Diabetic and so everything for her, in the

management of her diabetes, is still a bit of an on going battle to keep her BGL range within

a certain range. Whereas most diabetics see an endocrinologist every six months, Clancy has

quaterly visits. In the interview with Clancy it really stood out that, like everyone, she is time

poor and really needs simpler.

“I don’t really record my levels. I suppose I’m just lazy really about it, so, yeah. I go through

fazes where for a month I’ll be realy strict just to keep an eye on where I’m at and write

everything down. I think just being on my own, I don’t have a laptop, so trying to stop my

daily routine and come back sometime to record my levels is just too hard. It doesn’t take

long, but yeah, I still have to keep it in my mind to do it (record my levels). I probably should

just download something on my phone or something to record my levels.

I don’t test it when I wake up, I just take my insulin and I I’ll probably test it (BGL’s) before

lunch because that’s when I’m begginning to run low and then I test again about 4:00 in the

afternoon because I’ve run low again, so I test it then. I don’t test it again until just before I go

to bed because I’m a bit unpredictable before bed and I don’t get to sleep very easily.”

“I probably should just download something on my phone or something to record my levels.”

TESTS DAILY

SYRINGE

HAS GOOD CONTROL:

ALWAYS FEELS RUSHED:

TECH SAVY:

PEN

NO

NO

NO

PUMP

YES

YES

YES

3

PROBLEM STATEMENT:

Diabeties doesn’t age discriminate, it complicates it. Trying to keep up with everything

in the day to day, as well as doing the things you have to do, is hard. For some, it can be

much harder.

Eat well, try and exercise. Don’t get stressed. Give yourself enough insulin, not too much,

watch out for hypos. Test your BGL’s before breakfast, before lunch, before you exercise,

after you exercise, before dinner, before you go to bed. Keep BGL’s within target,

how many carbohydrayes you eat, work out how much insulin to take and then,

record it all. Diabetics need simpler.

COMPETITOR ANALYSIS

GLUCOSE BUDDY • compatible only up to iOS 7.0;

• very clunky UI, although simple;

• can’t record multiple log entries

for BGL’s, carbs and insulin;

• can set app to send notifications

if the user hasn’t logged any

details for an event;

• recorded data is difficult to

interpret;

• iTunes user review:

“No mmol/L option? I can’t use

this because it only records in

the mg/dL measurement.

Disappointing.”

iBGSTAR• compatible only up to iOS 8.0;

• bad colour contrast throughout

app, especially in report tables;

• not able to add extra events

beyond preset periods.

• reports can be emailed manually

through app;


“User Hostile. Sorry, cannot

recommend. I loved the concept,

however they failed to deliver

on performance and the device

continually failed to sync when

connected to the iPhone 4S.”

DARIO • UI and UX is very intuitive

and clean;

• uses a slider to add BGL with a

live colour reading to show if you

are within range;

• gives an estimated HbA1c;


“Slidebar. I find it very hard and

tiresome to use a slidebar

instead of just entering your

readings. I really don’t like it

at all. Change that and I might

use the program again”

mySUGAR DIABETES DIARY • Overall UI and UX is intuitive

and clean;

• has gamification to encourage

users to complete daily report

periods;

• can export records as PDF, CSV

and Excel documents

• only records BGL’s as mg/dL;


“Fun little app. Fun little app

to track food and sugar levels.

Customisation options are good,

but reporting and finding

hidden options could be made

more intuitive”

FEATURE PRIORITISATION

ESSENTIAL

NICE TO HAVE

LOW EFFORT

HIGH EFFORT

View averages

for

BGL’s, carbs and

insulin units

CalendarRecord

carbohydrate

intake for meals.

Allow me to

create extra test

events.

Weight trackingRecord

appointments

for diabetic

educators

Record blood

pressure

Landscape

mode

Record blood

glucose levels

(BGL’s).

Record BGL’s

in mmol/L or

mg/dL.

Work out how

much insulin to

take based on

carb’ intake

Order insulin

before I run out.

Include

gamification -

give me rewards

View records/

averages by day,

week, month

and 3 month

periods

Send me an

alert if my target

range is off the

chart

Create records

as PDF, CSV or

Excel docs

Order test strips

before I run out

Set reporting

date to

endocrinologist

Tell me when

records have

been sent to

endocrinologist

Walthrough

I’ve been

stressed or had

a hypo and

want to leave a

comment.

Capture

endorinologist

name and email

See if BGL’s are

within target

range

Send a reminder

if i forgot to

record my test

results for e.g.

breakfast

Send records to

endocrinologist

automatically

CONTENT STRATEGY

WHO:Everyone needs simpler. Type 1 diabetics

really need simpler to make managing,

recording and reporting their life easier.

HOW:With a calendar as the main interface,

the user can select the event they are

testing for and record all information

required for automatic reporting to their

edocrinologist by a certain date.

WHAT:We will be there to help and guide you,

we won’t be an angry bear. We talk with

you, not down. We are warm and caring,

not stiff. We are myBGL.

WHERE: myBGL will be an app available for

iOS and Android mobile devices.WHY:There is a gap in the marketplace for a

diabetic app that records and reports

blood glucose levels that is intuitive.

Too many apps only record BGL’s with a

particular unit of measurement, which

may be wrong depending on your

geolocation.

WHEN:myBGL will remain current across mobile

devices as operating software for iOS

and Android is updated,

USER WANTS TO HAVE BGL, CARBOHYDRATE INTAKE AND TOTAL INSULIN UNITS AUTOMATICALLY RECORDED AND SENT TO THEIR ENDOCINOLOGIST ON A PRESET DATE User enters:

• Endocrinologist’s full name;

• email; and

• chooses date from calendar

when they next have to report

their records.

USER WANTS TO CHOOSE HOW THEY RECORD BGL’S User can choose to record BGL’s

in either:

• UK standard i.e. mmol/L; or

• US standard i.e. mg/dL.

USER IS TIME POOR AND SOMETIMES FORGETS TO RECORD THEIR BGL’S ETC., SO THEY WANTED TO BE REMINDED User can chooses:

• how many times daily they

typically test for their BGL

levels; and

• do they want to receive a

notification if they missed

an event.

- notification will be sent two

hours after a missed event.

USER GOALS:

USER FLOWS

App launch

Create my

accountWalkthroughs

Enter 4 digit

access codeConfirm 4 digit

access code

Inline message:

‘Invalid email

address’

Inline message:

‘Are you sure?

You will have to

log in each time

with your name

and email’

Inline message:

‘4 digit access

code required’

Record BGL’s

as mmol/L

Record BGL’s

as mg/dL

Show privacy

conditions

overlay

Yes

No

No

No

No

YesYes

NoNo

Yes YesIs email a

valid email?

Is access

code

4 digits?

Privacy

conditions

Let’s startEnter

full name

Enter

email

CREATE LOG IN USER FLOW:

Checked

by default

remember

me box

Record BGL’s

as mmol/L

or mg/dl?

1

WIREFRAMING

EXPLORING SCREEN CONTENT AND INTERACTION

LOW FIDELITY WIREFRAMES:

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PROTOTYPING

VIEW POP PROTOTYPE AT HTTPS://POPAPP.IN/W/PROJECTS/55FA440A7E9C108342100EE7/MOCKUPS

USABILITY TESTING

A’S:Q’S:

1. “The sign up was pretty comprehensive, I can see why it needs

to be and that’s a good thing.”

2. “It’s really good, it’s a lot better than some other apps I know of,

where you have to go in three times just do one test.”

3. “I liked it, and I can see my BGL target range too.”

4. “It was very easy, but there was one bit where the log in with the

walkthrough screens looked like the walkthrough screens in the

account set up.”

5. “No, everything looks really good and easy to use. Is there a way to

record other appointments like diabetic educators?”

1. This is your first ime using the myBGL app, can you

please sign up?

2. It’s the 14th of January, you’ve just woken up and are

about to have breakfast, I’d like you to record your

BGL levels.

3. You recorded some test events for the 14th January,

I’d like you now to view your aveages for the day.

4. It is intuitive?

5. Is anything missing?

IN CLASS USABILITY TESTING OF POP PROTOTYPE

Deeper analytical usability testing within

the UX class found difficencies which

were not identified in the first round of

usability testing.

One noteable area for improvement

was found.

1. User records three test results per

recording period:

• BGL’s;

• carbs; and

• insulin.

When the user has recorded all results a

save button loads to save the test event

and they are then logged out.

Problem:

Between saving the event and being

logged out, there is no confirmation that

the records have been saved.

Solution:

Introduce a confirmation screen

confirming that records have been saved.

X

PROTOTYPE REFINEMENT

I already have an account

Sign Up with Email

Login with Facebook

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John Appleseed

appleseed

[email protected]

• • • • • • • • • • • •

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This username is already taken

Mail

Password

Last

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789Following

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porttitor.

Profile

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WelcomeUser taps ‘Let’s Start’ to begin sign upor swipes through screens to learn how to use app.

Walkthrough 1/6• continue viewing walkthrough, or;• sign up.






Sign up Create four digit access code

Endocrinologist contact details


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789Following

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Home

Profile

Inbox

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Confirm four digit access code


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• completes contact details, and;• chooses what system to record BGL levels as.

Overlay screenExplanation why user is asked to input information.

mmol/L confirmation screen mg/dL confirmation screen Next appointment with Endocrinologist

Confirmation of next appointment with Endocrinologist

How often does user test their levels Automatic notificationsNotification sent two hours after normalrecording time if an event has been missed.

Lower BGL Range

Upper BGL RangeLower and upper BGL range used to determine BGL range in ‘Records’.

2 steps to go

Confirmation screenLower and upper BGL range used to determine BGL range in ‘Records’.

Enter verification codeIf user taps ‘forgot’, then a message is receivedon user’s mobile to be able to reset access code.

CalendarUser can:• Record tap a recording period; or• tap a date to view averages or reocrds.

Confirmation overlayRecords for test event have been saved.User is logged out.

CommentsUser can record comments for a test event,e.g. exercise, they’ve had a hypo etc.

View averagesUser can view average BGL levels.

View recordsUser can view target range, total BGL’s,total carbs and total insulin over a selected period. User can also scroll through timerecords for a test event including BGL’s,carbs, insulin units and any commentsthey also made.

Reporting period completedUser receives notification that they’ve completed a recording period and has been sent to their endocrinologost.

Next reporting periodUser sets date for next reporting period.

User is logged out.

Confirmation of next reporting period

User profile CommentsUser can record comments for a test event,e.g. exercise, they’ve had a hypo etc.


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View averages or records Record BGL levels Record carbohydrates Record insulinCalendarReset access code

Log in• Log in; or• swipe through for walkthrough screens.

Log in with walkthrough 1/6 Log in with walkthrough 2/6 Log in with walkthrough 3/6 Log in with walkthrough 4/6 Log in with walkthrough 5/6 Log in with walkthrough 6/6 Log in with access code• Log in;• if forgotten access code tap ‘forgot’; or• information icon to explain why user has to log in each time to record test event.

Log in explained overlay screen

Recording periodcomplete? go to

44

VISUAL FLOWCHART:

VIEW INVISON PROTOTYPE AT HTTPS://INVIS.IO/TS4I5YKZ3

WOOHOO!

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SURVEY QUESTIONS - Cloudinaryres.cloudinary.com/general-assembly-profiles/image/... · management of her diabetes, is still a bit of an on going battle to keep her BGL range within