CUSTOMER SATISFACTION SURVEY

DOC. NO. PRO-06

PAGE 1 of 2

Customer Name :

Project Name :

Project Number :

Project Engineer/Leader :

Date :

Sl No

Questions Less than promised

As expected More than Excepted

Consistently more

1.

Did the project deliver the RESULTS and the QUALITY that were promised?

1a

Were key project deadlines met with pro-active attitude and on time?

1b

Was day to day discipline and direction provided in regards to approach, scope and schedule?

1c

Did the project team produce as well as guide; be total team players and focus on delivering results?

Sl No

Questions Less than desirable

Met expectations

Exceeded expectations

Consistently exceeded

2.

The project PROCESS (approach, communication, and staffing) was:

Sl No

Questions Less than promised

Met expectations

Exceeded expectations

Consistently exceeded

2a

Was there open, honest and timely communications, with no surprises, acting as one project team?

2b

Were the right personnel assigned consistently throughout the project life-cycle?

2c

Did the project team bring an outside perspective to bear, and also demonstrate creative and flexible approaches in meeting project objectives?

CUSTOMER SATISFACTION SURVEY

DOC. NO. PRO-06

PAGE 2 of 2

Sl No

Questions Less than promised

Met expectations

Exceeded expectations

Consistently exceeded

2d

Did the project team listen, learn, and then execute an approach to solve business problems?

3

Was the project delivered within budget?

4

The overall satisfaction for the project was :

5.

Comments :

Acceptor Name :

Acceptor Title :

Rev. 4 Date : 01.05.14 Reviewed by : MR Approved by : DGM (Commercial)