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SUSE® Manager, Monitoring, ITILDiscover the integration of SUSE Manager with other monitoring tools and learn how it can be part of your ITIL implementation
Klaus Kämpf Lars VogdtProject Manager DevOps [email protected] [email protected]
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Agenda
• IT Infrastructure Library (ITIL)• SUSE Manager - Monitoring• Monitoring with Nagios/Icinga • SUSE Manager Management Pack for Microsoft System
Center (SCOM)• The future of ITIL
ITILIT Infrastructure Library
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SUSE® Manager Monitoring
IT Infrastructure Library - ITIL• ITIL defines Service Management as
Serv
ice
S tra
t eg y
Serv
ice
De s
i gn
Serv
ice
T ra n
sit io
n
Serv
ice
Op e
ratio
nContinual Service Improvement
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SUSE® Manager Monitoring
IT Infrastructure Library - ITIL• ITIL defines Service Management as
Serv
ice
S tra
t eg y
Serv
ice
De s
i gn
Serv
ice
T ra n
sit io
n
Serv
ice
Op e
ratio
nContinual Service Improvement
SUSE® Manager
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SUSE® Manager Components
Physical/VirtualDeployment
Monitoring
LicenseManagement
Organizations
ConfigurationManagement
SystemGroups
UserManagement
UpdateManagement
SoftwareManagement
SecurityScanner
API
RoleManagement
AssetManagement
ChannelManagement
Scheduler
AndroidApp
HistoryAudit Log
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About monitoring
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)• Managing (planned) events (actions)• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)
1.Inform Administrators
2.Inform Deputies
3.Inform Admin-Teams and/or Service Desk
• Understand what's happening (observation)• Managing (planned) events (actions)• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)
‒ A web application with running apache but broken database?‒ Use business process add-on to get an overview
‒ A running file server with read-only mounted storage?‒ Monitor the “user view”, not the simple “service”
• Managing (planned) events (actions)• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)• Managing (planned) events (actions)
‒ Use tools like NagstaMon (Desktop), aNag (Handy), Email, IRC, SMS or VoiceMail
‒ Coordinate via chat (GroupWise, IRC or phone)‒ …and train your employees to ACK problems and schedule
downtimes in front!
• Measuring availability (trending)
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SUSE® Manager Monitoring
Why Monitoring?• Detecting incidents and problems (alerting)• Understand what's happening (observation)• Managing (planned) events (actions)• Measuring availability (trending)
‒ Use it for SLA reports‒ Get aware of accumulated issues
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SUSE® Manager Monitoring
What Should Be Monitored?
Administrator View Business ViewHardware health Service healthService availability – host based Service availability – business based
Overview about the services and incidents of single hosts
Overview about the final business impact, not the service components
Only important for Administrators Important for Managers and Customers
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Business Service Monitoring
• Monitoring alone is not helpful:‒ (Automatic) incident assignment and escalation‒ Provide trending‒ Gather metrics (observation)‒ Integrate in the IT workflow‒ Log/review for continual service improvement
➔Business Service Monitoring
Nagios / Icinga
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SUSE® Manager Monitoring
Unhandled Problems
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Tactical Overview:
Host-/Servicegroups
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Status Map
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Trends
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SUSE® Manager Monitoring
Extending The Monitoring Setup:
Used tools:
Available at http://download.opensuse.org/repositories/server:/monitoring/
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SUSE® Manager Monitoring
Integration with SUSE Manager• New feature of upcoming release• External probe, running on SUSE Manager server• Monitors patch status
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Microsoft® System Center – Operations Manager
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SUSE® Manager MonitoringMicrosoft System Center – Operations Manager
• SUSE Manager Management Pack for Microsoft System Center – Operations Manager (SCOM)
• Runs on Windows only• Single interface to show state, health and performance
information• Cross platform (Windows, SLES, … clients)• Extensible through 'management packs' (MPs)
Single pane of glass to monitor mixed environments
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SUSE® Manager MonitoringMicrosoft System Center – Operations Manager
SUSEManagerM
P
NCCSLES/RES
SystemCenter
Firewall
Patch info
MP
Hea
lth in
fo
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Following ITIL - Future
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SUSE® Manager Monitoring
The Problem With Monitoring• Defining key performance indicators (KPIs)• Mesh with other events• Event classification• Response
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SUSE® Manager Monitoring
Following ITIL – Event Management
Event DetectionFiltering
Significance ?
Event Log
Informational
Incident ?Problem ?Change ?
IncidentManagement
ProblemManagement
ChangeManagement
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SUSE® Manager Monitoring
Following ITIL - Future• Access to service level agreements (SLAs)• Event log analysis• Trouble ticket system• Close loop from ticket to change of system configuration
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SUSE® Manager Monitoring
Other Relevant Presentations• TT1453
‒ Using SUSE Manager to Increase Security, Meet Compliance, and Reduce Risk
• DHO1434‒ DevOps with SUSE: How SUSE Manager, SUSE Studio and SUSE
Cloud APIs Facilitate Continuous Software Delivery
• FUT1432‒ Easiest to Manage: A Preview of the Systems Management and
Deployment Stack in SUSE Linux Enterprise 12
• CAS1381‒ Build with SUSE Studio, Deploy with SUSE Linux Enterprise Point
Of Service and Manage with SUSE Manager
Thank you.
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