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Copyright 2016/ ELI, INC. All Rights Reserved
1
Sustaining Ethics and Compliance Learning ThroughCore Values and Behaviors
Stephen M. Paskoff, Esq.President and CEO
ELI
SCCE Utilities & Energy Compliance Conference
February, 2016
© Copyright 2016 • All Rights Reserved
Employment Learning Innovations, Inc. • Atlanta, Georgia
Session Agenda
• Overview
• Core Ingredients and What Must Be Learned
• Proving the Business Case
• The MSS Model
• Sustaining Cultural Change
© Copyright 2016 • All Rights Reserved
Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
2
Overview and Introduction
What’s Your Worst Nightmare?
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
3
How Most Compliance Learning Works
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Four Key E&C Rules to Remember
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
4
Four Key E&C Rules to Remember
• Know Key Code Sections and Core Behaviors
• Never Fabricate or Lie
• Welcome Concerns
• Get Help
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Employment Learning Innovations, Inc. • Atlanta, Georgia
How Compliance Learning Should Work
CU
LT
UR
E
PREVENTION
DETECTION
CORRECTION
QUICK
RESOLUTION
SAFETY
COMPLIANCE
ISSUES
RAISED
© Copyright 2016 • All Rights Reserved
Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
5
PROVING THE BUSINESS CASE
The Risks
!! DANGER !!
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
6
The Trouble with Legal Parking
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Perspective on Ethics and Compliance Risks
Illegal
On the Cusp
Careless & Unwelcoming
Sporadic Adherence
For the Co-Workers?• Low Morale• Heightened Stress• Inability to Work as a Team• Decreased Loyalty• Injury
For the Organization?• Lack of Productivity • Loss of Values• High Turnover• Bad Publicity • Hefty Fines• Compliance
Oversight
• Safety Hazards
For the Violators?• Career & Reputational Damage• Personal Liability• Jail Time
© Copyright 2016 • All Rights Reserved
Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
7
Let’s Do the Math
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Three Key Principles of E&C Learning
MAKE IT MATTER.
MAKE IT SIMPLE.
MAKE IT STICK.®
Key Principles
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
8
MAKE IT MATTER
How Teaching Rules Change Behavior
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
9
A Learning Model: How Lawyers Learn
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Employment Learning Innovations, Inc. • Atlanta, Georgia
And What Have We Learned?
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
10
MAKE IT SIMPLE
MAKE IT STICK
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11
The Three Learning Questions
purpose
method
lesson
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Employment Learning Innovations, Inc. • Atlanta, Georgia
A Daily Reinforcement Model
MODELVALUES AND
LESSONS
FOLLOW UPAND
REINFORCE
BUILDAN OPENCULTURE
HOLDACCOUNTABLE
COMMUNICATEAND
INTEGRATE
Retention
Application
Prevention
Detection
Correction
Benefits
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
12
The Most Important E&C Learning Principle
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Employment Learning Innovations, Inc. • Atlanta, Georgia
The Limits of Learning
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Employment Learning Innovations, Inc. • Atlanta, Georgia
Copyright 2016/ ELI, INC. All Rights Reserved
13
He Said it Best
© Copyright 2016 • All Rights Reserved
Employment Learning Innovations, Inc. • Atlanta, Georgia
© Copyright 2016 • All Rights Reserved
Employment Learning Innovations, Inc. • Atlanta, Georgia
THANK YOU!
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