Sustaining the gains in a hospital laboratory

First Place Poster at ThinkLab’10

By Lorelei Bigelow, MLS (ASCP)CE, MLT (CSMLS), LSSBBCarmen Wolkowski, ART (CSMLS), LSSBBLeland Baskin, MD, MSMary Gorko, MLT (CSMLS), LSSBB

Clinical Leadership & Management Review | Volume 24 | Issue 3 1

Lean Six Sigma: Sustaining the Gains in a Hospital Laboratory Bigelow, Wolkowski, Baskin, Gorko












J Healthc Qual.

Am J Clin Pathol

Am J Clin Pathol



CLSCorporate Storytelling – LeanSigma

Clin Leadersh Manag Rev

Am J Clin Pathol

Harv Bus Rev.

Lorelei Bigelow, MLS (ASCP)CE, MLT (CSMLS), LSSBB, and Carmen Wolkowski, ART (CSMLS), LSSBB, are process excellence specialists at Calgary Laboratory Services where their projects focus on the development, implementation, training, and coaching of Lean Six Sigma methodologies throughout the organization.

Mary Gorko, MLT (CSMLS), LSSBB, is a process excellence specialist and is currently the quality supervisor at Calgary Laboratory Services.

Leland Baskin, MD, MS, FCAP, FACB, is division head, Clinical Pathology, Calgary Laboratory Services, and clinical associate professor, Department of Pathology and Laboratory Medicine, University of Calgary, Calgary, AB.

For questions on this manuscript, please contact Lorelei Bigelow at [email protected].













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Sustaining the gains in a hospital laboratory