SX-2000 LIGHT Migration to the 3300 ICP - Ash Telecom LIGHT MIGRATION TO THE 3300 ICP The purpose of this product note is to provide details of the various options available to existing

SX-2000 LIGHT Migration to the 3300 ICP

Product Information Note

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Copyright

Copyright © 2008 Mitel Networks Corporation. This document is unpublished and the following notice is affixed to protect Mitel Networks Corporation in the event of inadvertent publication: All rights reserved. No part of this document may be reproduced in any form, including photocopying or transmission electronically to any computer, without prior written consent of Mitel Networks Corporation.

Trademarks

Product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.


SX-2000 LIGHT MIGRATION TO THE 3300 ICP

Table of Contents

Product Note Overview .......................................................................................................1

SX-2000 LIGHT Fundamentals.............................................................................................1

SX-2000 LIGHT Deployment Options .................................................................................3

SX-2000 LIGHT Non-Redundant .........................................................................................3

SX-2000 MicroLIGHT..........................................................................................................5

SX-2000 LIGHT Redundant.................................................................................................6

SX-2000 LIGHT Non-Redundant .........................................................................................7

Migration Options ................................................................................................................8

3300 ICP Migration Fundamentals.....................................................................................8

SX-2000 LIGHT Control Cabinet Replacement....................................................................8

3300 ICP Addition To The SX-2000 Light ............................................................................8

3300 ICP CAPACITIES ..........................................................................................................9

MIGRATION DEPLOYMENT OPTIONS ................................................................................10

SX-2000 LIGHT Non-Redundant to 3300 ICP ................................................................10

SX-2000 MicroLIGHT ....................................................................................................11

SX-2000 LIGHT Redundant to 3300 ICP ........................................................................13

SX-2000 LIGHT Hospitality Migration ............................................................................16

SX-2000 LIGHT Networked Solutions ............................................................................17

Future Migration Capabilities ..........................................................................................20

SX-2000 LIGHT to 3300 ICP Migration – Parts Not Supported ....................................22

Adding a 3300 ICP to an SX-2000 LIGHT Solution ........................................................22

Upgrading an SX-2000 LIGHT ........................................................................................22

SX-2000 LIGHT Software ..............................................................................................22

SX-2000 LIGHT Hardware ..............................................................................................23

Adding a 3300 ICP to an SX-2000 LIGHT ......................................................................24

Preparing a 3300 ICP for Integration to an SX-2000 LIGHT ..........................................24

Replacing the SX-2000 LIGHT Control Cabinet ..............................................................25

SX-2000 MicroLIGHT Control Replacement ..................................................................26

3300 ICP Parts ..............................................................................................................26

PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL

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The purpose of this product note is to provide details of the various options available toexisting Mitel® SX-2000® LIGHT customers when migrating to the Mitel 3300 IPCommunications Platform (ICP).

Product Note OverviewThis product note is designed to explain the different options an SX-2000 LIGHT customer hasto migrate to the 3300 ICP.

It will show the different implementation options that were available for the SX-2000 LIGHT,Non-Redundant and Redundant systems, and the Mitel SX-2000 MicroLIGHT, and also attemptto direct readers to their most optimal migration model.

The first section of the product note will detail the various different SX-2000 LIGHT solutionimplementations and the subsequent sections will detail the different migration options foreach implementation.

SX-2000 LIGHT FundamentalsThe SX-2000 LIGHT was Mitel’s core PBX offering for many years. The solution was initiallyseparated into three different cabinets that were connected together by fiber cable.

Main Control Cabinet

The main Control Cabinet did not directly connect to any phones or public / private networks.The Control Cabinet ran all the call processing and stored the customer database. There weretwo different Main Control Cabinet types (although there were many different shapes andcolors), a Non-Redundant Cabinet and a Redundant Cabinet.

Peripheral Cabinet

The Peripheral Cabinet connected to the Control Cabinet by a single fiber cable (TX and RX),and could support up to 12 line cards. The line cards used in the Peripheral Cabinet weretypically 16 port phone cards (digital and analog), and eight port analog trunk cards. Bysupporting twelve 16 port cards, the theoretical limit of a Peripheral Cabinet was 192 ports.

In later years, it became possible to chain a second Peripheral Cabinet onto an existingPeripheral Cabinet. This meant that two Peripheral Cabinets were in effect using a single fiber connection to the Control Cabinet. Although this meant a theoretical doubling of the port capacity (384 phones per fiber cable), the amount of traffic running between the Control Cabinet and Peripheral Cabinet(s) was not increased hence it was only used in low traffic implementations that required large numbers of phones, like large hotels.

PRODUCT INFORMATION NOTE MITEL CONFIDENTIAL 1


PRODUCT INFORMATION NOTE


MITEL CONFIDENTIAL 2

Digital Services Unit

The Digital Services Unit (DSU) typically connected the SX-2000 LIGHT to digital trunk services.These would either be T1 / E1 (ISDN) services to the public network, or T1 / E1 services linkingtwo private systems together. The DSU would support up to four digital trunk cards and eachcard could connect up to two T1 or E1 links. This meant a DSU could connect up to eight T1 / E1links, with an E1 link supporting up to 30 voice channels and a T1 link supporting up to 24voice channels. A DSU cabinet could support up to 240 or 192 voice calls at anyone time. TheDSU connected to the Main Control Cabinet via a single fiber cable for each two cards, so a full DSU required two fiber connections to the Main Control Cabinet.

With the introduction of the SX-2000 MicroLIGHT, the three initial cabinets (Control, Peripheral,and DSU) were brought together into a single cabinet for smaller customer solutions, whilealso continuing the option to connect further cabinets via fiber if necessary.

SX-2000 MicroLIGHT

The single SX-2000 MicroLIGHT cabinet supported the control element, peripheral line cards,and digital trunk connectivity. The SX-2000 MicroLIGHT supported up to eight peripheral linecards (as used in the Peripheral Cabinet), giving a single cabinet capacity of 128 phones. Itcould also support up to four digital trunk cards. In place of the digital trunk cards, further fiber connections could be added to connect to Peripheral Cabinets to increase the number of phones supported by this platform. The SX-2000 MicroLIGHT was extremely successful insmall to medium businesses, and also as a remote location system that was connected to acorporate head office.



SX-2000 LIGHT Deployment OptionsThe following section outlines the various deployment types that the SX-2000 LIGHT has beenused in. Although not all the possible options can be discussed, the four variants noted coverthe vast majority of installations.

SX-2000 LIGHT Non-Redundant The SX-2000 LIGHT Non-Redundant system offered a PBX system that did not have redundanthard drives, processors, or power supplies. If the Control Cabinet experienced difficulties, therewas no fall back option to a secondary sub-system that would take control of the system.

The Non-Redundant solution was offered in two different options.

The 9” Non-Redundant Control Cabinet could support up to four fiber-connected cabinets and was 9” wide.

The 9” Non-Redundant solution was popular with small businesses; however, with theintroduction of the SX-2000 MicroLIGHT cabinet, the 9” Non-Redundant solution waseffectively replaced within the portfolio.






The Non-Redundant Control Cabinet could support up to 11 fiber-connected cabinets and wasbetween 19” and 23” wide (depending on the variant).

Typically, if Non-Redundant solutions were used, they were for smaller head officeimplementations or as remote office solutions that were networked back to a Redundant head office system – see SX-2000 LIGHT Redundant networked solution section for further clarification.

Although the 19” Non-Redundant system could support as many phones as a 19” Redundant system, most people who purchased this option did so already contemplatingupgrading to a Redundant system at a later time. The upgrade path to a Redundant solutionwas relatively simple once the 19” Control Cabinet was in place. Note that the introduction of the SX-2000 MicroLIGHT effectively replaced this system as well.



SX-2000 MicroLIGHTThe SX-2000 MicroLIGHT was a single cabinet solution that was made available several yearsafter the initial Non-Redundant systems. The MicroLIGHT could connect to further PeripheralCabinets (up to four) and DSU’s for expansion if need be. It was, however, typically sold as a single cabinet solution into small business or as a remote location system that was thenconnected by private networking back to a central system. For all intents and purposes, the SX-2000 MicroLIGHT replaced the original Non-Redundant solutions. By supporting the originalthree cabinets in a single variant, the MicroLIGHT could support eight peripheral line cards(128 ports) and four digital trunk cards within the single cabinet. Further expansion as shownbelow required a Peripheral Cabinet to be connected via fiber.






SX-2000 LIGHT RedundantThe SX-2000 LIGHT Redundant system offered a PBX system that had redundant hard drives,processors and power supplies. If the active “half” of the Control Cabinet experienceddifficulties, then the system could switch across to an inactive “half” without any servicedisruption, allowing the newly inactive “half” to be serviced.

The SX-2000 LIGHT Redundant solution was typically installed into large businesses and veryoften connected to other, multiple SX-2000 LIGHT systems (see below networked deployment).The solution would generally support 1,000 phones, with various mixes of digital display setsand analog phones. Many of the redundant SX-2000 LIGHT’s also included applications likecontact centers or voice mail and the Peripheral Cabinets were often located in differentbuildings than the Control Cabinet.

Following the introduction of the Network Services Unit (NSU), with the Mitel 3300 IPCommunications Platform (ICP) in 2001, the SX-2000 LIGHT also began to connect to digital T1 / E1 trunking protocols through the NSU from LIGHTWARE 32 Release 2.0. The NSU completely replaced the DSU for new system sales after June 2004.



SX-2000 LIGHT Networked SolutionsAs well as installing many single platform solutions, many SX-2000 LIGHT implementationsincorporated multiple systems that were networked together, bringing disparate companylocations together. Not only did this allow users at multiple locations to call each other internally,but external phone costs were dramatically reduced. Other very large implementations includedmultiple SX-2000 LIGHT systems networked together in a single location to deliver service formany thousands of users. In both of these cases, the majority of the implementations used acentralized Mitel management system called Mitel OPS Manager (and then Mitel EnterpriseManager) to simplify ongoing solution administration.






Migration OptionsAt Mitel, we have a long-standing reputation for supporting existing customers and helping them to migrate to the latest equipment and technology without forcing them toinstall a completely new system. It is with this in mind that the remainder of this document willfocus on the migration options of the previous SX-2000 LIGHT implementations into a 3300ICP solution.

3300 ICP Migration FundamentalsWhen migrating from the SX-2000 LIGHT to the 3300 ICP, there are two fundamentallydifferent routes that a customer can take. For larger customers with multiple systems, usingboth migration routes at different points within the network is a valid option, but for singlesystem customers choosing the correct migration route is the first decision.

SX-2000 LIGHT Control Cabinet ReplacementThe first of the two options is to replace the SX-2000 LIGHT Control Cabinet with a 3300 ICP Controller. The 3300 ICP Controller, in effect, replaces the SX-2000 LIGHT ControlCabinet and connects to all the existing cabinets that are running phones and any publicnetwork lines. The advantage of this option is that the customer can keep almost all of theinitial Mitel investment and replace the core infrastructure, which then gives the added benefit of access to all the new IP-based devices and applications.

With the introduction of redundant hard drives and power supplies into the Mitel 3300 MXeController, the migrated control element after the SX-2000 LIGHT Control Cabinet has beenreplaced will, in most cases, be more resilient than prior to the migration. For customers whowish to continue running their traditional phones with a single Control Cabinet with processorredundancy, as well as hard drive and power redundancy, then the 3300 ICP addition to theSX-2000 LIGHT is the route they should take.

For customers who have very large numbers of users (please see the section below on 3300 ICP capacities), as well as being able to add a 3300 ICP into their existing network, there is the option of replacing a single SX-2000 LIGHT Control Cabinet with multiple 3300 ICP Controllers. This option is investigated further in the SX-2000 LIGHT Redundantmigration section, and it will be dependent on the individual customer and solution as towhich is the best option.

3300 ICP Addition to the SX-2000 LIGHTFor customers who have very large numbers of phones running on an SX-2000 LIGHT, or who prefer to separate the existing solution from the new VoIP solution, the 3300 ICP solutioncan be tightly integrated into the existing SX-2000 LIGHT deployment. By using the sameintegration rich capability that networks SX-2000 LIGHTs together, the 3300 ICP can be added into the network delivering the same rich feature transparency across the solution,while delivering the new features and services that a VoIP solution offers.

The advantage of this option is that the customer can continue to use all of their existing SX-2000 LIGHT investment and migrate users across to the 3300 ICP and IP world as thebusiness requirements dictate. It also allows a customer to become accustomed to a VoIPsolution while also having the familiarity of a Mitel system.

The 3300 ICP addition option would typically be used in a large SX-2000 LIGHT Redundantdeployment scenario, or in a geographically disparate network solution that wants toconsolidate their inter-company voice traffic onto the wide area data network to substantially reduce costs.



3300 ICP CapacitiesThe 3300 ICP as a more recent platform has different capacities than the SX-2000 LIGHT. Thissection will attempt to clarify some of the capacities and engineering rules of the 3300 ICP, sothat customers and Mitel authorizedPARTNERs can make informed decisions when decidingwhich migration route to take.

The table below is for information purposes only, and any solution nearing these limits shouldcontact their Mitel Sales Support team for an engineering assessment.

1. Certain assumptions have been made. For instance, although there are 11 x fiberconnections on the SX-2000 LIGHT and eight on the 3300 ICP, you would not installPeripheral Cabinets on all 11 / eight links, as there would be no room for digital connectivityto either a private or public network.

2. The rules for the SX-2000 MicroLIGHT are somewhat complex, as by adding further fiber-connected cabinets, other engineering rules are invoked.

As this table shows, only the very largest SX-2000 LIGHT system is out of reach for the 3300 ICP. With the 3300 ICP’s industry leading dual bus architecture, the 3300 ICP can support large numbers of traditional phones and network links, and also offer the addedbenefit of being able to support up to 200 IP phones on the same 3300 Controller. This shows that an SX-2000 LIGHT Control Cabinet to 3300 Controller swap is available to the majority of customers.


SX-2000 LIGHT SX-2000 3300 MXeRedundant MicroLIGHT Controller

Fiber connections 11 4 8

Fiber-connected Peripheral Cabinets 9 (1) 3 (1) 6 (1)

Expanded Peripheral Cabinets 9 3 (2) 6

Supported extensions at normal call traffic – 6CCS 1728 576 (2) 1152

Supported network links with max extensions at 6CCS 8 4 8

Supported extensions at low call traffic volumes – 3CCS 3456 N / A 2304

Supported network links with max extensions at 3CCS 8 N / A 8

IP phones added to the TDM phones N / A N / A 200





Migration Deployment Options

SX-2000 LIGHT Non-Redundant to 3300 ICPWith the majority of SX-2000 LIGHT Non-Redundant systems having only several connectedcabinets, the migration to the 3300 ICP is fairly straightforward. The 3300 MXe Controller can directly replace the SX-2000 LIGHT Control Cabinet within the solution. This allows themajority of services to be maintained (see the SX- 2000 LIGHT to 3300 ICP migration parts list below), and the customer can begin introducing new IP-enabled services as the businessrequirements dictate.

This deployment option migrates both the 9” and 19” Non-Redundant SX-2000 LIGHT systemsto the 3300 ICP.

The SX-2000 LIGHT Non-Redundant Control Cabinets were retired for new sales in June 2005.



SX-2000 MicroLIGHTThe SX-2000 MicroLIGHT was retired for new sales in June 2005, as all non-redundantsolutions could then be implemented with the 3300 ICP. To proceed the SX-2000 MicroLIGHTretirement, a Triple FIM Card was introduced in 2003 that allowed existing SX-2000 MicroLIGHTcustomers to retain their investment in Mitel equipment, while also allowing them to migrateinto the new VoIP world. By replacing the SX-2000 MicroLIGHT Main Control card with theTriple FIM Card, the SX-2000 MicroLIGHT cabinet is, in effect, separated back into itsconstituent cabinets. A 3300 MXe Controller is installed and connected to the Triple FIM Card by fiber cables and also connected directly to any additional Peripheral Cabinets.

The explanation for a Triple FIM Card is that one fiber cable is used for the integratedPeripheral Cabinet and one fiber is used to support two digital link cards (Up to four can beinstalled into a SX-2000 MicroLIGHT cabinet).






When the Triple FIM Card was released, this was how we expected the vast majority of SX-2000 MicroLIGHT customers to migrate to the 3300 ICP. Experience has shown us, however, that a second option is also being used by our authorizedPARTNERs. By removing the peripheral line cards from the SX-2000 MicroLIGHT and installing them into a newPeripheral Cabinet, and connecting any digital trunks directly to the 3300 Controller, the old SX-2000 MicroLIGHT cabinet can be removed. With this option, the customer then can be migrated to a 3300 ICP, protecting the majority of the end user’s investment.

This option negates the requirement for the Triple FIM Card as the Peripheral Cabinetsautomatically connect to the 3300 ICP, and any digital links are connected directly into the3300 Controller.



SX-2000 LIGHT Redundant to 3300 ICP Migrating the SX-2000 LIGHT Redundant, as discussed earlier, depends very much on how theend customer wants to move from the existing solution to the new VoIP solution. The firstoption is to follow the previous migration methods and replace the SX-2000 LIGHT ControlCabinet with a 3300 Controller.

This deployment option is perfectly satisfactory for the majority of end customers. The 3300 ICPoffers a large enough capacity, and also offers hard drive and power supply redundancy. Withthe extra capacity of the 3300 ICP, up to 200 IP phones can also be directly added to theexisting solution.






For customers who have a large number of traditional phones, and who want to minimize thepotential effects of any component failure, a secondary option would be to replace a singleRedundant SX-2000 LIGHT with multiple 3300 Controllers.

This solution, in effect, replaces the two processors that were running the SX-2000 LIGHTRedundant Control Cabinet with two or three separate 3300 Controllers. This means all partsof the business are protected from widespread component failure, improving the protectionthat even the SX-2000 LIGHT offered. The new IP devices can be made resilient to the othercontrollers, and as the solution is migrated from traditional phones to new IP phones, then allthat needs to happen is new phones are placed on the data network and the older equipmentis slowly removed. A secondary benefit of replacing a single SX-2000 LIGHT Control Cabinetwith multiple 3300 Controllers is that it can improve the resilience of the existing solution tounexpected disasters. By installing the 3300 Controllers into different locations, any disaster(e.g., flooding, power surging) that would have previously stopped the SX-2000 LIGHT ControlCabinet and hence the entire solution, could now be minimized to a single 3300 Controller,allowing the rest of the solution to remain unaffected.

System Data SynchronizationBy replacing a single SX-2000 LIGHT Control Cabinet with multiple 3300 Controllers, it isimportant that the administration of the solution does not become exponentially more difficultor time consuming. With that in mind, the 3300 ICP supports automatic data sharing. Thiscapability is called System Data Synchronization (SDS), and is available on all 3300 Controllerswith software release 6 and above.



SDS reduces the time required to set-up and to manage multi-platform solutions by allowingthe customer to compare data in a programming form on one system against data in the sameform on another system. It also permits them to start sharing system and user data amongother 3300 ICP systems and automatically synchronizes the data from one system to the other3300 ICP systems. After a network or cluster has been set up with SDS, all adds, changes, anddeletions to the data that the customer has designated as shared are automatically distributedto the other elements in the network or cluster.

For customers who have a large number of traditional phones who do not want to replace the core Control Cabinet of their SX-2000 LIGHT or who want to continue with a redundant /resilient solution for all of their phones, adding a 3300 ICP into the existing solution is a veryeffective way of moving to the 3300 ICP and starting to use the additional capabilities of VoIP.

This solution allows the customer’s initial investment to remain completely in place. The 3300ICP is connected to the SX-2000 LIGHT via a MSDN / DPNSS link between the 3300 Controllerand the DSU cabinet. This allows new IP telephony to be added next to the existing equipment,for instance, to start a new help desk or contact center, and any inter-company traffic is routeddirectly to the correct location.






SX-2000 LIGHT Hospitality MigrationIt should be noted that when migrating large hospitality solutions that are utilizing the SX-2000 LIGHT Redundant Control cabinet, it is suitable to follow the solution that IP enables the SX-2000 LIGHT, if the 3300 ICP is going to deliver new applications such as acontact center for the hotel administration, Mitel Mobile Extension, or a Mitel TeleworkerSolution—as shown above.

When the time comes, however, to migrate the guestroom telephones to the 3300 ICP, all the guestroom telephones need to be migrated at the same time. The reason for this is that the “Hotel Front of House”, also referred to as the property management system (PMS)application, will need to be connected to the 3300 ICP solution instead of the SX-2000 LIGHT,meaning the SX-2000 LIGHT will no longer receive guestroom updates from reception. Theoperator consoles will also need to be migrated to the 3300 ICP solution at the same time,to ensure the guest services application continues to function correctly.

When the guest telephones are migrated to the 3300 ICP solution, the best migration routewill depend on the availability requirements of the hospitality customer. For those hotelcustomers who do not require a high availability solution, they may choose to simply replacethe SX-2000 LIGHT control with a single 3300 Controller—as shown on page 13. For thosecustomers who have a high availability requirement, then a version of the migration optionshown on page 17 would be better suited. A more detailed hospitality migration option isshown below for those customers who require a high availability solution. For both of thesescenarios, system availability can be further enhanced with a redundant drive and PSU for each 3300 ICP, as well as obtaining the benefits as outlined.



SX-2000 LIGHT Networked SolutionsWhen investigating migration for a networked solution, it is obviously difficult to generalize, as every network solution is different. Networked solutions are also more likely to have a mixof SX-2000 LIGHT control replacement and 3300 ICP additions into the solution. The diagramsbelow show two different migration options for the network solution shown earlier.






The first option shows that the SX-2000 MicroLIGHT cabinet in London has been replaced witha 3300 Controller and new Peripheral Cabinet. All the phone devices remain the same and the3300 ICP is connected to the data network for wide area connection, allowing the removal ofan expensive private voice connection. In Paris, the solution has been completely upgraded to anew 3300 ICP with new IP phones. The 3300 ICP is also connected to the wide area network,allowing a second expensive private voice connection to be removed. Because VoIP works as a point to multipoint capability, this also means that the customer no longer has to route theLondon to Paris traffic (and vice versa) via New York, drastically lowering traffic costs betweenthose two cities.

In New York, the two core SX-2000 LIGHT Control Cabinets have not been replaced, but a 3300 Controller has been added into the integrated solution. This 3300 ICP is connected toboth SX-2000 LIGHTs and is also connected to the wide area network to manage all the inter-company traffic between Europe and New York. As time goes by, the users are slowlymigrated to the 3300 ICP in New York and a slow migration takes place as new people join or new features are required by the business.



The second option shown for the networked solution is a slightly more aggressive migration option.

Here, you can see that the solution for Paris and London is the same as the previous option.The difference is that the two SX-2000 LIGHT Control Cabinets in New York have been replacedwith 3300 Controllers. This allows the customer to migrate all their inter-company traffic ontothe cheaper data network, and also remove the two DSUs that were being used for inter-system traffic between the two New York SX-2000 LIGHTs. The digital trunk connections on theDSU cabinets have been removed and placed directly onto two 3300 ICP trunking gateways.This means more equipment has been moved off the 3300 Controllers running the traditionalTDM phones, making the system more resilient. The trunking gateways can also be used assecondary user gateways for the IP phones that are slowly being added, to ensure they have secondary call control in the event of a primary controller component failure.






Future Migration CapabilitiesWe are currently investigating further enhancements to the migration capabilities for the 3300 ICP. We are planning to introduce support for the Mitel Fiber Interface Module (FIM) onto the Mitel 3300 CX Controller and Mitel 3300 CXi Controller. This will allow individualPeripheral Cabinets to be connected to a dedicated 3300 ICP user gateway, and will allowthose customers who want to absolutely minimize the exposure of any processor failure, tohave the 3300 ICP solution mirror that of their SX-2000 LIGHT system. By allowing a singlePeripheral Cabinet to connect to a CX Controller, the Peripheral Cabinet becomes the largest single point of failure within the solution, as it was with the SX-2000 LIGHT Redundant solution.

The management and administration capabilities will be enhanced in Release 8.1 of the 3300 ICP. SDS will be enhanced so that OPS Manager will no longer be required to install aresilient solution. Other enhancements that we are analyzing include intelligent softwaredistribution which will automatically distribute the 3300 ICP core software around the solution and allow staggered upgrades. Confirmation of the details of these changes will be made available nearer the release time.

This will further increase the resiliency of a large migrated solution, and the diagram belowshows how this will change the look of a 3300 ICP controlled system versus an SX-2000 LIGHTcontrolled system.

Before: A single Control Cabinet connects to multiple Peripheral Cabinets.

After: The user gateways replace the SX-2000 LIGHT Redundant Control Cabinet, and each PeripheralCabinet can be connected to a user gateway. This increases the redundancy within the solution,and with SDS automatically updating system changes to all of the gateways, administrationchanges are kept to a minimum.



The diagram below shows how this could look in the networked solution previously described.London and Paris remain as per the previous migration option, but New York changes so thatevery Peripheral Cabinet is connected to a user gateway. This minimizes any single point offailure to a single Peripheral Cabinet, and delivers an extremely robust and resilient solution,while also protecting the majority of the customer’s initial investment. Remember that SDS can automatically update all the other 3300 Controllers if user or system data is changed onany of the systems.

The proposed capability of installing a single Peripheral Cabinet behind a CX Controller, ineffect, places the single Peripheral Cabinet onto the local area network, as all voice trafficoutside of the Peripheral Cabinet is transported across the data network. The CX Controller will act as a local FIM to ethernet converter, so any sales engineer should gain a goodunderstanding of the prospective traffic moving across from the Peripheral Cabinet onto the data network. For Peripheral Cabinets that have very high traffic volumes, for instance,busy contact centers, using an MXe Controller may be a better fit than a CX Controller or CXi Controller.






SX-2000 LIGHT to 3300 ICP Migration – Parts Not Supported The following parts were supported on the SX-2000 LIGHT, but are not supported on the 3300 ICP. If the customer is planning to replace the SX-2000 LIGHT Control Cabinet with a3300 ICP, it is important that the devices and functionality is checked prior to the migration.Any non-supported items should be replaced prior to the migration. Alternatively, consideradding a 3300 ICP onto the existing SX-2000 LIGHT system.

A more detailed list of supported devices and line cards can be found in the 3300 ICP documentation.

Adding a 3300 ICP to an SX-2000 LIGHT SolutionWhen installing a 3300 ICP next to an SX-2000 LIGHT, and using it to deliver new services, it is advisable to upgrade all the SX-2000 LIGHT systems in the network to the latest software.At the time of writing, the latest SX-2000 LIGHT software is LIGHTWARE 34 Release 2.0 UR4.

Upgrading an SX-2000 LIGHTMitel continues to advise all customers to keep their SX-2000 LIGHT within Mitel-supportedversions. Currently, Mitel supports all revisions of LIGHTWARE 33 and LIGHTWARE 34.

SX-2000 LIGHT SoftwareA new single global part number to upgrade the SX-2000 LIGHT software is available, part number 9125-500-000-NA, which delivers all the software required to upgrade toLIGHTWARE 34. When upgrading SX-2000 LIGHT software, the authorizedPARTNER shouldensure they are aware of the various hardware requirements, depending on which version they are upgrading from. Any new software options required should also be added as thesystem is upgraded.

When upgrading the software to LIGHTWARE 34, SX-2000 LIGHT systems running LIGHTWARE 29 or earlier will be using an old TAPE DRIVE. To upgrade this to an RSD DRIVE, a dual software upgrade will be required. The first upgrade should take the system toLIGHTWARE 28 (P07.8.2), at which point the RSD DRIVE can be installed. The system can then be upgraded to LIGHTWARE 34, as long as the other hardware requirements are met.Technicians should ensure that they have all the correct software passwords prior to startingthe software upgrade.

Part Name Description

AC15 Card Analog trunk used to connect private equipment together

Superset 3 / 4DN Old digital display sets

Superset 4 Old display set

COV Card Line card that ran the Superset 4

Superset 700 / 7dn Old SX-2000 LIGHT attendant console

SuperConsole 2000 SX-2000 LIGHT attendant console



Other software revision information:

These software upgrades can be found at Mitel OnLine.

SX-2000 LIGHT HardwareFull details of the process for upgrading the SX-2000 LIGHT to LIGHTWARE 34 can be found in the LIGHTWARE 34 Release Notes on Mitel OnLine, however, the fundamental rules arenoted here. The following SX-2000 LIGHT hardware rules should be understood and followedwhen upgrading to LIGHTWARE 34.


Description Information

PRI card If the PRI card is running 8.0.x, then it needs upgrading

R2 card If the R2 card is running below 7.1.0.2, then it needs upgrading

Mitel SuperConsole 2000 If the SuperConsole 2000 application is running below 1.1.2.7,then it requires upgrading

Mitel SuperVisor Has been retired and is only supported up to T48.8.3

Part Number Description Information

MC215AD MC3e SX-2000 LIGHT Main Control Processor card is required

MK192AA Hard Drive Hard drives greater than 120Meg are needed

MK191AA RSD Drive The SX-2000 LIGHT must have an RSD drive

9400-300-312-NA Control Resource CRC II is a minimum, but a Card II or III CRC III is required for

OPS Manager 6.0 and above, and the Config tool 6.1

MC606AB Mass Storage Must be a minimum revision Expander Card (MSX) of A.11

50004990 America’s Network May be required to connect the Services Unit SX-2000 LIGHT via MSDN / DPNSS

to the 3300 ICP

50004991 EMEA Network May be required to connect the Services Unit SX-2000 LIGHT via MSDN / DPNSS

to the 3300 ICP





Adding a 3300 ICP to an SX-2000 LIGHTWhen adding a 3300 ICP into an SX-2000 LIGHT solution, the SX-2000 LIGHT (and 3300 ICP)may require further software options to enable a smooth 3300 ICP introduction. A single partnumber has been created to help this introduction, and can be added to a 3300 ICP Controllerand core software:

Preparing a 3300 ICP for Integration to an SX-2000 LIGHTLooking at the introduction of the 3300 ICP and SX-2000 LIGHT from the 3300 ICP perspective,certain pieces of hardware and software are also required. The part number 52001761 notedabove will deliver certain parts for the 3300 ICP.

The following parts are also required to integrate a 3300 ICP and the SX-2000 LIGHT


52001761 SX-2000 IP Enablement This package includes the following parts:

50003560 – Dual embedded T1 / E1 Card for 3300 ICP

54000540 – IP Networking Option for the 3300 ICP

54001139 - MSDN Software Bundle for SX-2000 LIGHT

54001160 – MSDN Networking Pkg for SX-2000 LIGHT

9125-533-020-NA – 20 x Digital links for SX-2000 LIGHT


50005080 3300 MXe Controller

54002533 64 Device Integrated This is the core 3300 ICP software Software package and includes the following:

– 8 x user / device and voice mail licences

– 5 x ACD licences

– 1 x Network Link Licence





MSA-A-38 Network Mgmt config Required on the SX-2000 LIGHT toallow the data save to the config tool Systems being managed by OPS Manager will already have this option

MSA-A-42 OPS Mgr Config 3 Required on the SX-2000 LIGHT toallow the data save to the config tool Systems being managed by OPS Manager will already have this option

MSA-A-44 Database Access Required on the SX-2000 LIGHT toallow the data save Systems beingmanaged by OPS Manager will already have this option

MC215AD MC3e Control card The MC3e is the SX-2000 LIGHT control card and is required to allow either OPS Manager or the Config Tool to download the database via the IP network

N / A Software Installer Tool Used to restore the SX-2000 LIGHTdatabase onto the 3300 ICP

50005152 Config Tool 6.1 Runs on a technician PC to download the SX-2000 LIGHT database

Replacing the SX-2000 LIGHT Control CabinetWhen replacing the SX-2000 LIGHT Control Cabinet with a 3300 Controller, Mitel has delivered a software migration capability. The first part of the process is to take a data save of the SX-2000 LIGHT database and put it onto a laptop or PC that can be accessed at a later time. For those customers with OPS Manager, their authorizedPARTNER can use that, and for those customers without OPS Manager, their authorizedPARTNER can use the 3300 ICP Config Tool.

Once the SX-2000 LIGHT database has been collected, the authorizedPARTNER then uses the Software Installer tool to restore the SX-2000 LIGHT database onto the new 3300 ICP. For full details, please read the documentation for the Software Installer tool and the 3300 ICP Config Tool.

The following SX-2000 LIGHT parts and options are required when replacing an SX-2000 LIGHT Control Cabinet with a 3300 Controller, and you want to use the existing SX-2000 LIGHT database.

For customers who do not have the above SX-2000 LIGHT options, then the 3300 Controllercan be configured manually, while the existing SX-2000 LIGHT continues to work and themigration can happen at a speed and time convenient to the business.





SX-2000 MicroLIGHT Control ReplacementThe control replacement of the SX-2000 MicroLIGHT follows the same requirements as theother SX-2000 LIGHT replacement systems with the addition of a Triple FIM Card. A single partnumber has been created to simplify the SX-2000 MicroLIGHT replacement process.

3300 ICP PartsThe following is a list of 3300 ICP parts required to migrate the SX-2000 LIGHT Control Cabinetto the 3300 Controller:

All other software options available on the SX-2000 LIGHT are enabled on the 3300 ICP.


52001760 SX-2000 MicroLIGHT to This part number contains the3300 ICP Migration following parts:

50001856 – Triple FIM card

50001248 – Dual FIM

MSA-A-38 – Network Mgmt Config

MSA-A-42 – OPS Mgr config 3

MSA-A-42 – Database access


50005080 3300 MXe Controller Replaces the Main Control of the SX-2000 LIGHT

54002533 or 54002536 64 Device Integrated This is the core 3300 ICP software. Software package or Phones that are connected to the64 Device Gateway Peripheral Cabinet do NOT requireSoftware Package a device or user licence, so the

64 device package will run all existing phones

50001248 Dual FIM Module Installed into the 3300 Controller to connect to the existing Peripheral Cabinet and DSU. One dual FIM connects to two cabinets

53000990 Migration Network Link Licence This replaces the T1 / E1 licence from the SX-2000 LIGHT

53001001 Migration ACD Agent licence This replaces the ACD agent licence from the SX-2000 LIGHT

53001000 Migration XNET licence This replaces the XNET option from the SX-2000 LIGHT





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Documents

SX-2000 LIGHT Migration to the 3300 ICP - Ash Telecom LIGHT MIGRATION TO THE 3300 ICP The purpose of this product note is to provide details of the various options available to existing