Syllabus for ‘Post Graduate Diploma in Human Resource

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Government of West Bengal

State Labour Institute Manicktala Main Road, Kankurgachi

Kolkata – 700 054.

‘Post Graduate Diploma in Human Resource Development and Labour Welfare’

Course curriculum: Divided into two semesters – each semester consist of eight papers of

100 marks each – contact hours = 36 for each paper

First Semester:

Paper I: Labour and Industrial Economics

Paper II: Principles of Management

Paper III: Labour Laws-I

Paper IV: Labour Laws-II

Paper V: Labour Welfare & Industrial Sociology.

Paper VI: Employment Relations and Industrial Jurisprudence

Paper VII: Industrial Safety and Public Health Administration

Paper VIII: Human Resource Development

Second Semester

Paper IX: Statistics and Research Methodology

Paper X: Basic Managerial Accounting & Finance

Paper XI: Organisational Behaviour

Paper XII: HRM Principles & Practices

Paper XIII: Information System Management

Paper XIV: Principles of Marketing & Impression Management

Paper XV: Seminar

Paper XVI: Project & Viva-Voce

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Syllabus – 1st Semester

Paper – I: Labour & Industrial Economics (LIE)

Total Marks:100

Group A: Economics for Management

Marks: 50 Contact Hours: 18

1. Demand Analysis: Demand functions, factors and features, market demand and its properties, elasticity of demand, average revenue, marginal revenue and total revenue.

2. Production and Cost Analysis: Production function, returns to scale, average product,

marginal product and total product; nature of cost, short and long run cost functions, average cost, marginal cost and total cost, concept of supply curve, economies of scale, break even analysis, profit condition analysis.

3. Market Structure and Pricing: Concept of market equilibrium, market equilibrium in perfect

competition, types of imperfect market.

4. Labour Economics: Wage determination in a competitive market (demand supply analysis in labour market). Wage Theories. Occupational structure in India.

Group B: Economic Policies Marks-50

Contact Hours: 18

1. Growth and Development: Differentiation: Outline of Development Indicators: Human

Development Index. 2. Industrial Development in India: Licensing (objectives and shortcomings), Industrial Policy

Resolutions (1956 and 1991). Location of industries, industrial sickness, industrial finance, different sources or means of mobilising resources, role of SMEs, role of public sectors.

3. Economic Liberalisation – impact on labour and industry in India. Informal Sector in India.

4. a) Business Cycles: Definitions and features.

b) National Income – Concept & Measurement, an outline of Monetary and Fiscal Policies.

5. Inflation & unemployment - Involuntary unemployment

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Paper – II: Principles of Management (PM)


1. Management Theory: What is Management? Organizations and the need for management. Environmental Influences and the organization. Organization theory - bureaucracy, administrative, scientific management; neo-classical viewpoint, systems approach of management. Management level & skills. The management process.

2. Planning: Nature, Purpose & Objectives: Management by Objective; Business Strategy fundamental; Market driven strategy vs. Resource driven strategy; Making planning effective.

3. Organising: the organisational design, structure and system – concept thereof. Organisational levels and span of management. Line and staff authority relationships. Decentralisation of authority. Empowerment.

4. Staffing: Process of staffing, situational factors affecting staffing.

5. Controlling: The Meaning; The Systems and Process of Controlling; Control techniques, strategies and information; Characteristic of an effective control system.

6. Leading: Motivation - Concept. Theory of Hierarchy of Needs – Maslows and Hertzberg’s

Theory. Workplace Motivational Techniques – Reward, Punishment, Participation, Job Rotation, Job Enrichment. Frustration and Stress - Role of Motivators.

Communication - The purpose and process; the types and patterns. Inter-personal Relationship – determinants. How to develop communication skill.

Leadership – Definition. Theories and styles / Approaches. Team and Teamwork. The Managerial Grid.

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Paper – III: Labour Laws – I (LL-I) Marks:100

Contact Hours: 36 Laws governing industrial relations and social security.

Module A: Industrial Relations


1. Industrial Disputes Act, 1947. 2. Trade Unions Act, 1926 3. Industrial Employment (Standing Order) Act, 1946

Module B: Social Security


1. Employees Provident Fund & Miscellaneous Provisions Act, 1952 2. Payment of Gratuity Act,1972 3. Employees State Insurance Act, 1948 4. Workmen’s Compensation Act, 1923

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Paper – IV: Labour Laws-II (LL– II) Marks-100

Laws governing employment conditions. Contact Hours: 36 Module A:

Marks: 50

Contact Hours: 20

1. Factories Act, 1948

Marks: 30

Contact Hours: 10

Module B: 1. Contract Labour (R&A) Act,1970 2. Plantation Labour Act, 1951 3. West Bengal Shops & Establishments Act, 1963 4. Building & Other Construction Workers (R.E & C.S.) Act,1996 5. Mines Act, 1952 (only important definitions and provisions relating to welfare and hours of

work i.e. chapter I,V& VI).

Module C: Marks:20

Contact Hours:6

1. Payment of Bonus Act, 1965 2. Payment of Wages Act, 1936 3. Minimum Wages Act, 1948

NB: The readings in the Labour Laws I & II papers include only the Bare Acts with updated amendments.

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Paper- V: Labour Welfare & Industrial Sociology (LWIS)

Total Marks: 100 Group A: Labour Welfare


1. Industrial Welfare and Benefit Administration: Scope and approaches to employee welfare.

Main stages in the growth of industrial welfare in India. Functional aspects of employee welfare. Welfare / social security schemes - administration, personnel and financing thereof. The changing concept of benefit administration.

2. Social Security: Fundamental Principles. Concept of Social Protection - Income Security -

Social Insurance - Social Assistance. Current policies and programmes for welfare of unorganised sector workers in India.

3. Corporate Social Responsibility: Recent developments. Special Community Projects

undertaken by Industry. 4. Labour Welfare Officer: Functions and status of Labour Welfare Officer in factories &

plantations. Role of LWO in handling employee problems – job-related, individual and family.

5. Labour Welfare Funds: Statutory Funds – how administered by the State and Central

Government. Brief description of Welfare Schemes run by Labour Welfare Organization, Govt. of India. Benefit administration for construction workers.

6. Workers’ Education: Responsibilities of government, trade unions and employers’

organisations.

7. Women and Child Labour: Features of National Child Labour Project – Experience in Educational and Health Interventions. Recommendations of the Planning Commission and the Second National Commission on Labour. Government – NGO – CBO Interface for expanding social opportunities for women and child.

Group B: Industrial Sociology Marks: 30

Contact Hours: 10

1. Industrial Sociology - its definition and task; Industrialism in India and emergence of industrial labour; Concept of work in industry and community.

2. Social structure of organizations; what are formal and Informal forms of organizations? Social

stratification; Stratification in industry; Diversity in workplace. 3. Indian Workers’ social background – Changing composition of Industrial Workforce.

4. Social Work: Its role in promoting social opportunities.

5. Social problems – its impact on industry and labour.

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Paper – VI: Employment Relations & Industrial Jurisprudence (ERIJ)

Total Marks: 100 Group A: Employment Relations


1. I.R Concept: Theory, determinants, participants and mechanisms. 2. I.R. mechanisms: Methods of mediation and settlement. Current issues and future trends.

Conciliation, Arbitration and Adjudication. Collective Bargaining: Nature and issues involved. Tripartite consultation: Statutory and non-statutory Committees and Boards.

3. Compensation and Reward:

Wage determination and administration. Structure of compensation – job-

based, seniority-based, performance-based and competency-based; Components of wage. Designing of different types of rewards. The future trends.

4. Grievance Handling: Causes and remedies of employees’ unrest. Methods and approaches

of conflict resolution. 5. Discipline: Essentials of a good disciplinary system; Causes of indiscipline,; Scope of

Misconduct.

Nature and circumstances for conducting Disciplinary Proceedings. Commencement and conclusion of steps in disciplinary actions - preliminary enquiry - Charge-Sheet - Show Cause notice. Domestic Enquiry - role of the Enquiry Officer – findings and the report of the EO; Examination-in-Chief, cross-examination, enquiry proceedings, findings. Punishment.

6. Legal provisions: (a) Strikes and Lockouts, (b) Prevention of Unfair Labour Practices, (c)

Change in Conditions of Service and (d) Recovery of Dues.

7. Trade Unions: What are Trade Unions? History and growth of trade unionism in India;

a. Trade Union recognitions and elections. Social responsibilities of TU, trade unionism in the unorganised sector; Affiliation of CTUOs.

b. Employers’ association – objectives, structure, role under changing business

environment.

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Group B: Industrial Jurisprudence

Marks: 30

Contact Hour: 12

1. Jurisprudence – Meaning and Scope; Industrial Jurisprudence – origin & sources; industrial jurisprudence and Indian constitution; industrial jurisprudence and ILO.

2. Labour Laws – Sources, Objectives & Classifications; Administration; Authorities and quasi-

judicial functions.

3. Interpretation of statutes; Procedural aspects; Civil Procedure and Criminal Procedure (sections applicable to industrial law). Analysis of various pieces of legislations with reference to the following concepts, doctrines and principles.

a. Legal concepts – Rights (moral vs legal), wrongs (public vs private), liability (direct vs

vicarious), obligations, duties, power, immunity, disability, social justice (distributive vs corrective).

b. Doctrines – ultra vires, res judicata, Judicial Precedent – state decisis, Ratio decidendi

and obiter dicta - Judicial Hierarchy - Judicial Activism – Judicial Review.

c. Principles of Natural Justice – audi alteram partem, bias, perverse findings.

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Paper - VII: Industrial Safety and Public Health Administration (ISPHA)

Total Marks: 100 Group A: Industrial Safety

Marks: 50 Contact Hour: 20

1. Introduction: The accident problem, Legal, humanitarian, economic effects of accident, need

for safety, safety & productivity, factors impending safety. 2. Responsibility for safety: Management’s role-supervisor’s role – role of workers – role of

trade unions – role of government and various other agencies. 3. Factors in Safety: Physical, Physiological & Psychological

4. Safety Organisations: Objectives – Safety policies – over view of various safety activities for

discovering causes of accidents and controlling them – division of responsibilities in the organisation – location of safety function – size of safety department – qualifications for safety specialist – functional division with safety department – safety committees – their structures and functions.

5. Promoting Employee Participation: Safety committee – their functions and structures –

supervisor’s safety contact – safety suggestion schemes – safety incentive scheme both financial and non-financial promotional methods safety awareness education and training.

6. Principles of Accident Prevention: Definitions of various terms such as accident, injury,

dangerous occurrence, unsafe conditions, unsafe act, Removing hazards from job.

7. Causes of accidents: Introduction to machine guarding, safety in electricity, material handling (manual & mechanical), house keeping, hand tools, prevention of falls from height, prevention of harmful contact from chemicals.

8. Accident Investigation, Reporting and Analysis: Purpose – persons to make investigations –

identifying the key factors and the causes – writing clear and purposeful reports – report forms – follow up for corrective action, standard classification of factors associated with the accident – methods of collecting and tabulating data and keeping of records – safety report.

9. Personal Protective Equipment (PPE): (a) Non-respiratory Personal Protective Devices:

Head protection – ear protection – face and eye protection – hand protection – foot protection – body protection – supply, use, care and maintenance of personal protection equipment – requirements in the factories acts and rules. (b) Respiratory Personal Protection Devices: Classification of hazards – classification of respiratory personal protective devices – selection of respirator – instructions and hints in the use of breathing apparatus – training in the use of breathing apparatus.

10. Plant and Equipment Safety: Appraisals & control technique; objectives – plant safety

observation plans – safety sampling – safety audit – job safety analysis – disaster control – fire prevention and control.

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Group B: Public Health Marks: 25

Contact Hour: 10 1. Public Health

Concept and Trends

Health for all

Millennium Development Goals

2. Health Education

Introduction and Scope

Principles of Effective Communication

Planning and Implementing Health Education Program

Choice and use of Communication methods and IEC material for Health Education

3. Epidemiology

Disease causation and Transmission – Epidemiology Triad

Communicable Diseases: Malaria; T.B.; HIV/AIDS

Non Communicable Diseases 4. Reproductive and Child Health 5. Environmental Sanitation – House, Safe Water and Sanitation.

Group C: Occupational Health

Marks: 25 Contact Hour: 6

1. Concept of occupational health – development of occupational health practices, model occupation health services (OHS) – structure and function, data bank for occupational health and hygiene, testing laboratories for prevention of occupational health hazards, role of labour welfare officer in occupational health management with preventive and curative approaches.

2. Ergonomics – Application of different principles of Ergonomics in industry for decreasing

stress and increasing productivity, Acceptable work load.

3. Occupational health hazards – importance of pre-employment and periodical medical examination – hazards in relation to different occupational diseases – methods of prevention of occupational diseases in industries – notifiable diseases – effect of environmental health hazards like noise, vibration, ventilation, illumination, temperature etc. – threshold limited values (TLV) of toxic chemicals and their long term and short term effect on workers. Industrial pollution and its effect on health.

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Paper – VIII: Human Resource Development (HRD)


1. Human Resource Development Concepts: The Human Resource Environment of Business;

Relationship between Human Resource Management and HRD.

2. Human Resource Development Functions – HR planning, acquisition, Training and Development, Career Development, appraisal, maintenance. Other HRD Roles and outputs for HRD Professionals.

3. HR Planning - Concept, need, processes assessment of available HR in the organisations,

Attrition - demand supply forecasts, career planning and succession planning.

4. Job Analysis: Job description, job evaluation; Skill analysis and skill inventory – Concepts,

needs, methods.

5. Acquisition of Human Resources: Recruitment and selection – processes & methods,

induction and placement.

6. Training & Development: Definitions, identification of training needs, significance of training in a changed market place, preparation of training schedule, methods of training, effectiveness of training, development of feedback system, retraining.

7. Appraisal: Performance & Potential appraisal – objectives, essential steps in an appraisal

programme, methods – graphic rating, ranking, paired comparisons, critical incident; 360 degree appraisal process, appraisal forms and format; documentation and feedback; appraisal interview; limitations of performance appraisal, importance of potential appraisal in an organisation; appraisal communication and counselling.

8. Reward system: Importance, types of employee reward; policies, limitations. Punishment.

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Syllabus – 2nd Semester

Paper – IX: Statistics and Research Methodology (SRM)

Total Marks: 100

Group A: Statistics Marks: 75

Contact Hours: 26 1. Descriptive Statistics:

Meaning of Statistics – Applications of Statistics especially in Social Research and Management – Frequency Distribution and different terms associated with it – Graphical Representation of frequency distribution – Measures of Central Tendency (Mean, Median and Mode) – Measures of Dispersion (Range, Mean Deviation, Standard Deviation and Quartile Deviation as well as the respective relative measures) – Measures of Skewness (Pearson’s Measures and Bowley’s Measures).

2. Correlation and Regression.

Concept of correlation – Scatter Diagram – Product moment correlation coefficient – Rank correlation coefficient – Properties of correlation coefficient (No proof) – Regression lines (simple) – Properties of Regression lines (No proof).

3. Index Number and Time Series Analysis

Definition of Index Number – Different types of Index Numbers – Construction of Consumer Price Index Number – Uses of Index Numbers – Definition of Time Series – Trend – Determination of trend by the method of moving averages and also by mathematical averages – Seasonal variations and its determination by the method of averages.

4. Theory of Probability:

Events – Mutually Exclusive Events – Exhaustive Events – Equally Lively Events – Classical Definition of Probability – Probability Distribution – Random Variable and its Probability Distribution – Mathematical Expectation – Binomial, Poisson and Normal Distribution (only statements and applications).

5. Theory of Sampling and Testing of Hypothesis

Sampling – Sampling Versus Census – Different types of Sampling – Statistic – Parameter – SE – Point Estimation and Interval Estimation – Hypothesis – Critical Region – Type I and

Type II Errors – Test for population mean and proportion – Pearsonian 2א and its application

for testing independence of two attributes.

Group B: Research Methodology


1. Types of Research – Explorative, Descriptive, Diagnostic & Experimental. 2. Steps of Research (Brief description only) 3. Sampling (non-probability & probability or random sampling) 4. Data – Primary & Secondary – Different methods of data collection (observation, interview,

questionnaire & schedules) 5. Scaling Techniques, Different Scales (nominal, ordinal, interval & ratio) 6. Writing Research Reports

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Paper X: Basic Managerial Accounting & Finance (MAF) Marks: 100

Contact Hours: 36

1. Motives behind a business – business cycle - business transaction – types of business organisation – limited companies – basic legalities – sources of funds – financial accounting & its importance - the finance function

2. Basic concepts & conventions – the accounting equation – capital & revenue expenditure 3. Process to determine profit / loss – depreciation - the balance sheet – assets & liabilities –

working capital – how to read a balance sheet. 4. General principles of costing - Elements of cost – classification of costs – importance of costing. 5. Introduction to budgeting and its purpose – capital and revenue budget – preparing a budget,

main steps - budget variance – role of HR in budget exercise 6. Management control functions – managerial accounting 7. Financial Statement Analysis - Ratio Analysis, Sources & Uses of Funds – cash flow, basic concept 8. Role of audit function – internal and statutory

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Paper – XI: Organizational Behaviour (OB)


1. Fundamentals of Organizational Behaviour Understanding Organizational Behaviour.

Models of Organizational Behaviour

2. The Individual / Individual Behaviour

Foundations of Individual Behaviour / Individual Behaviour & Learning

Perception, Personality & Emotions in Organization

Foundations of Employee Motivation – Theories and Practices.

3. The Group / Group & Group Dynamics Foundations & Characteristics of Group Behaviour – Understanding of Teams

Communication & T.A.

Leadership Processes & Styles

Conflict Management

4. The Organization Processes Foundations of Organization Structure – Design & Strategies

Human Resource Policies and Practices

Organizational Culture / Cultural Systems

Work Stress Management

Organizational Change & Development

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Paper XII: HRM Principles & Practices (HRPP)


1. Strategic HRM:

Concept - aligning HRM with organizational vision and mission

Business Environment – Characteristics - Interest of Stakeholders; Human Resources as influencing factor for competitive advantage.

2. Human Resources in Operations Management –

What is OM? Interface of OM with Operations Research and Industrial Engineering, Production Systems. Difference between Product of Services and Goods. Value Added Services.

Project Management – Types of Projects – Work Breakdown Structures – Activities.

GANTT Chart. CPM with a single time estimate. Managing resources, cost and time elements.

Total Quality Management: What is TQM? The HR aspect of TQM. Cost of Quality.

Quality Control vs. Quality Assurance. Team Development Programs in TQM - Quality Circle, Kaizen. Concepts of Histogram, Pareto diagram, Fish-Bone cause effect diagram.

3. Employee Competency – How to Develop? Job Design – physical and behavioural

considerations, Job Enrichment, OJT, multi-skilling, Employee Involvement, Empowerment, Competency mapping.

4. HR climate and Culture – Definition, HRD Climate and Organisational Climate, factors

influencing HRD Climate in an Organisation, Elements of HRD Climate; HRD Culture and its role in Organizational Performance.

5. Organizational Development: Phases; Organizational designs and analysis, OD interventions

– Individual and Process level.

6. Organizational Change – Nature of Change, forces for change, managing planned change, Change Agents, Change Options, HR intervention in organizational change.

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Paper – XIII: Information System Management (ISM)


1. Fundamentals of Computers - Computer Architecture Input/Output, Processing and Storage. 2. Computer based Information Systems - System S/W-Operating Process, I/O, Memory, File,

Assemblers, Loaders, Linkers and Compilers.

3. MS Word, MS PowerPoint, MS Excel, Concepts.

4. Information System – Concepts Information requirements for the various levels of the Management Hierarchy Concepts of Transaction Processing System & MIS.

5. Systems Analysis and Design

Concepts System Development Life Cycle

6. Database Concepts: Use of MS Access

7. Concept of ERP (Enterprise Resource Planning)

8. Decision Support System

Concepts DSS Vs MIS

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Paper – XIV: Principles of Marketing & Impression Management (PMIM)

Marks:100

Contact Hours: 36 Group-A:

Principles of Marketing Management


1. Principles of Marketing – nature, objectives, strategies & tasks of marketing – relation to

business environment – marketing vis-à-vis selling. 2. Core concepts of marketing – needs, wants, demands, exchange – application of motivation

theories (Maslow’s & Hertzberg’s) in marketing.

3. Marketing Mix – concepts, elements, importance, PLC – optimum marketing mix.

4. Market Segmentation – concept, importance, target market, product differentiation, positioning, niche marketing.

5. Consumer Behaviour – nature, scope, application – Determinants of buyer behaviour –

consumer buying decision process.

6. Market Research – definition, scope, relevance – the MR process – application of MR in marketing decisions.

7. Emerging Market Scenario – rural marketing, service marketing, tele-marketing, hospitality marketing, e-marketing, Relationship Marketing.

Group-B:

Impression Management


1. Workplace – expectation & obligations – role as a professional – get organized - dress code –

corporate & social etiquette – attitude 2. Communication: Verbal, body language and written. 3. Presentation Skill

4. Negotiation Skill

5. Self Image: What is it & its importance – Self Knowledge: Strength, Weakness & Potential –

Self esteem and self assertiveness.

6. Managing Inter-personal relationships at workplace and the society at large – contributing factors for effectiveness.

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Paper XV: Seminar Marks - 100 In this course, the students would prepare papers on selected topics in the areas of Employment Relations, Human Resource Management, Industrial Safety and Occupational Health, Labour Welfare etc. in a Business Organisation or in a Public System. The students would present either individual or group presentations on theories and practices in the above areas. Students are guided in their reading of available literature in the field and help to relate what they read in the theory courses and fieldwork practice.

Paper XVI: Project work & Viva-voce Marks-100 In this paper, the students would learn the concepts of project planning, participatory rapid appraisal and output. They would make a field study over the scope of Human Resource Development in an organization. They may also learn structural arrangement of public welfare programmes as well as the nature of benefits, procedure for reaching benefit, administrative machinery and methods of financing the programme. The students would submit the project report for evaluation (50 marks) and would also appear in a viva-voce test (50 marks)

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Syllabus for ‘Post Graduate Diploma in Human Resource