Syllabus Operations Mangement

1

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT

HYDERABAD Course Outline

Batch: 2012-14 Term: IV

Course Name: Service Operations Management Credits: 3

Course Instructor: Mr. Y Ramakrishna Intercom: e-mail: @vjim.edu.in

OBJECTIVES OF THE COURSE

To enable management students to understand and learn the concepts and practices of Operations

involved in Service Sector.

COURSE OUTLINE

The course mainly deals with Operations Management involved in service industry. Design, Development and

Delivery of a service to a customer with quality at every stage is the focus of discussion in this course.

LEARNING OUTCOMES

At the end of program, students should be able to,

Get conceptual clarity on operations involved in services

Understand the strategic alternatives for services

Comprehend the intricacies involved in the management of service organizations

Understand the differences of operations between Service and Manufacturing sectors

Develop new techniques and strategies to manage service organizations

BASIC TEXT BOOK

Service Operations Management by Metters, King-Metters, Pullman and Walton, CENGAGE Learning, 2006

REFERENCE BOOKS

1. Services Marketing, Operations and Management, Vinnie Zauhari and Kirti Dutta, Oxford

University Press

2. Service operations management: improving service delivery Robert Johnston and Graham Clark, 3rd

Edition, Financial Times / Prentice Hall

3. Service Management by James A. Fitzsimmons and Mona J. Fitzsimmons, TATA McGraw-Hill 5h

Edition, 2007

4. Services Marketing, Lovelock, Christopher. and Wirtz, Jochen:; Fifth Edition; Pearson Education

5. Services Marketing- Integrating customer focus across the firm, V. Zeithaml and Mary Jo Britner -

Third Edition; TMH

E-RESOURCES/DATABASES

2

SESSION PLAN

Sessions Topics Pre-class preparation

required

4

Overview of Services Operations Importance of Service Sector, Worldwide Statistics, Operations in Services, Characteristics of Services, Classification Service Frameworks, Service Process Matrix, An Open-Systems view of Services

6

Strategic Positioning and Service Strategy Strategic Hierarchy, Strategic Positioning, Strategic Consistency, Service Strategy, Tactical Execution, Strategically planning for Service Growth, Internet Strategies, Environmental Strategies

4

New Service Development Service Innovation, Service System Design and Tools, Managing service experiences, The Front-OIffice Back Office Interface, Linking Decoupling to Service concept

4

Improving the Delivery System Analysing Processes, Process Flow Diagrams, Process Simulation, Service Quality, Service Quality Designs, Taguchi and Poka-Yoke, Measures of Customer Satisfaction, Achieving Service Quality, Developing a Culture of Service Quality, Service Recovery,

3 Six Sigma for Service Process Improvement Process Capability, Cost of Poor Quality, Metrics and Strategic Consistency, DMAIC Approach,

3 Matching Supply and Demand in Services Yield Management, Inventory Management in Services, Waiting Time Management

4

Site Selection for Services Site Selection Considerations, Type of Service Firms, Site selection for Demand-Sensitive Services, Factor Rating Method, Gravity Model, Site Selection for Delivered Services,

4

Service Supply Relationships Managerial Implications of bidirectional relationships, Sources of value in services supply relationships, Outsourcing services and Managerial considerations

3 Term Paper Presentations

PEDAGOGY

The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case

analysis, video and guest lectures.

EVALUATION

Sr.

No.

Components Weightage Learning Outcomes

1 Quiz 5

2 Assignments 10

3 Term Paper 15

3

4 Review Examination 20

5 End Term Examination 50

100

CAREER FOCUS

This course enables the students to strengthen their knowledge and practical skills in operations management

related to service sector. It will provide them good opportunities at entry level in operations positions across

different sectors in service industry.

ANY OTHER REMARKS

The following factors would be considered for evaluation of assignments as well as term-end examination

(wherever relevant):

Conceptual clarity.

Ability to relate and draw inferences.

Self-analysis with reasoning and drawing conclusions.

Relevance of the textual contents (no superfluous or irrelevant information).

Information source, suitable referencing and bibliography.

Format and language.

Student’s original contribution and creativity.

[Any plagiarism shall be viewed seriously and the students have to rework.]

4




Course Name: LOGISTICS AND SUPPLY CHAIN MANAGEMENT Credits: 3

Course Instructor: Mr. Y Ramakrishna Intercom: e-mail: @vjim.edu.in


COURSE OUTLINE

The course deals with models, concepts and solutions that are important for the design, control, operation and

management of supply chain systems. It also provides a overall view of supply chain frameworks developed by

various authors.

LEARNING OUTCOMES

1. Conceptual clarity on supply chain management

2. Modeling approach for logistics network

3. Role of logistics and designing logistics in supply chain

4. Effective inventory policy and managing demand variability in a supply chain

5. Integration of parties in a supply chain and role of Strategic Alliances in supply chain

6. How does distribution complement sales process?

7. Marketing and operational outcomes while managing distribution partners

BASIC TEXT BOOK

David Simchi Levi, Phiip Kaminsky, Edith Simchi-Levi and Ravi Shankar “Designing and

Managing the Supply Chain”, Third edition. Tata McGraw-Hill, 2005, New Delhi

REFERENCE BOOKS

1. N. Chandrasekaran, “Supply Chain Management: Process, System, and Practice”, Oxford University

Press, 2010

2. John J Coyle, C. John Langley, Brian J Gibson, Robert A Novack, Edward J Bardi “A logistics

approach to Supply Chain management” -, Cengage Learning - India, 2009

3. Jereme F.Shapiro, “Modeling the Supply Chain”, First Edition, Thomson Learning,2001

4. Sunil Chopra and Peter Meindl, “Supply Chain Management”, First Edition-Pearson-Delhi

5. Donald Waters, “Global Logistics-New Directions in SCM”, Chartered Institute of Logistics and

Transport - UK

5

6. Vinod Sople, “Logistics Management”, First Edition-Pearson-Delhi,2004

7. Coughlan, Annie T, Anderson, Erin, Stern, Louis W, “Marketing Channels”, Prentice Hall,6th

edition


SESSION PLAN


required

1 Overview of the course

Scope and Relevance, Relationship with other subjects Ch-1 of Text

2

Introduction to SCM – What is SCM, Development Chain and Global

Optimization, Managing Uncertainty and Risk, Key Issues in SCM,

Supply Chain Drivers and Metrics

Ch-1 of Text, Ch-2 of Chopra

and Meindl

3 – 7

Inventory Management and Risk Pooling – Single Stage Inventory

Model, Risk Pooling, Centralized Vs. Decentralized Systems, Managing

Inventory in the Supply Chain, Practical Issues

Case: ACME case of Risk Pooling

Ch-2 of Text

8 – 11

Network Planning – Network Design, Inventory Positioning and

Logistics Coordination, Resource Allocation,

Case: BIS Allocation

Ch-3 of Text

12 – 14 Supply Contracts – Supply Contracts for Strategic Components and Non-

Strategic Components, Contracts for MTS and MTO supply chains Ch-4 of Text

15 – 17

The Value of Information – The Bullwhip Effect, Information sharing

and incentives, Effective forecasts, Locating desired products, Lead Time

reduction, Information and Supply Chain Trade-offs

Ch-5 of Text

18 – 20 Supply Chain Integration – Push-Pull Systems, Impact of lead time,

Demand-driven strategies and Impact of Internet Ch-6 of Text

21 – 23

Strategic Alliances – Logistics related business functions, Framework,

3PLs, Retailer – Supplier Partnerships, Distributor Integration

Case – Maruti Udyog Limited

Ch-8 of Text Ch-1 and 3 of

Donald Waters

24 – 27

Coordinated Product and Supply Chain Design – General Framework,

Design for Logistics, Supplier Integration into New Product Development,

Mass Customization,

Case – Hewlett – Packard; DeskJet Printer Supply Chain

Ch-11 of Text

28 – 29 New Business Models with Technology and Integration, IT in SCM –

Supply Chain and Business Models, Technology Applications, Process

Improvement, SC Process Mapping

Ch-14, 15 and 16 of SCM by N.

Chandrasekharan

30

Application of Technology in SCM – SCM Information System

Classification, SC Planning, Collaboration and Execution Software

Solutions, Technology Devices in SCM

-DO-

Term Paper Presentations

PEDAGOGY



EVALUATION

Sr.

No.


6

1 Quiz 5

2 Assignments 10

3 Term Paper 15



100

CAREER FOCUS

Career opportunities are plenty in the area of supply chain management. This course enables the students to

secure positions in companies related to logistics and supply chain management in both manufacturing and

service sector. They can secure positions related to the areas like warehouse management, distribution, order

processing, purchase and procurement, inventory management, transportation management and vendor rating

and evaluation.

ANY OTHER REMARKS



Conceptual clarity.








7



Batch: 2012-14 Term: V

Course Name: Project Management Credits: 3

Course Instructor: Mr.Kalicharan Sabat Intercom: e-mail:

@vjim.edu.in


COURSE OUTLINE

The course develops the competencies and skills for planning and controlling projects and understanding

various issue that drive successful project outcomes. The course covers key components of modern project

management including project planning, project scope management, project time and cost management,

scheduling resources, progress and performance measurement and evaluation, project organization

considerations, communications, risk management, project closure, and tools, techniques used in managing

projects.

LEARNING OUTCOMES

On completion of the course, students will be able to :-

(a) Realize how project management is essential to their business and their career as a Manager.

(b) Decide applicability of project management process to their business environmentand work endeavors.

(c) Manage a project from start to finish.

(d) Use project management software – MS Project.

BASIC TEXT BOOK

Project Management : The Managerial Process, by Clifford F Gray & Eric W Larson, 3rd

edition, TMH

REFERENCE BOOKS

1. Effective Project Management by Clement & Gido, CENGAGE Learning (IE)

2. Project Management: A Managerial Approach by Jack R Meredith, Samuel J Mantel Jr. 5th

Edition Wiley

India.

3. Project Planning Scheduling & Control, by James P Lewis, 3rd

Edn. TMH.

8

4. Successful Project Management : A step-by-step Approach by Milton D Rosenau Jr. & GD Githens, Wiley

India.

5. Project Management : Planning and Control Techniques, By Burke, Wiley India

6. MS Project 2010 Step-by-Step, by Carl Chatfield & Timothy Johnson, PHI


SESSION PLAN


required

1-3 Overview & Introduction to Project Management

What is a project? Importance of Project

Management.

Project Management Vs General Management

Characteristics of Projects

Life Cycle concept of Projects

Chapter #1 of text

4-5 Organization Strategy and Project Selection

Why Project Managers need to understand Strategy?

Project RFP.

Project Selection Methods

Chapter #2 of text

6-7 Project Management Structures and Project Manager

Project Organization(Hierarchical, Functional &

Matrix)

Project Manager’s Role & Responsibilities

Managing Project Stakeholders

Chapter #3 and Chapter

#10 of text

8-11 Defining the Project

Project Charter and Scope

Work Breakdown Structure(WBS)

Integration of WBS with Organization

Coding WBS & Responsibility Matrix

Defining & coding WBS using MS Project

Project Communication

Chapter #4 of text Case-

Happy Dale Pig Farm

Case-Blog Project

Handout on Project

Communication

12-13 Estimating Project Time & Cost

Estimation guidelines for time, cost, and resources.

Macro Vs Micro estimating.

Methods of estimation.

Chapter #5 of text Case-

Blog Project

14-18 Project Plan Development

Contents of a Project Plan

Developing Project Network

PERT & CPM

Chapter #6&7 of text

Case- Blog Project

9

Managing Risk

Creating Project Network Using MS Project.

19-22 Scheduling Resources

Types of Project constraints

Classification of scheduling problems

Resource allocation methods

Resource Leveling & Task Splitting

Resource Scheduling using MS Project

Chapter #8 of text

23-24. Reducing Project Duration

Rationale for reducing Project duration

Options for accelerating Project completion

Project crashing

Chapter #9 of text

25-28 Progress and Performance Measurement

Structure of Project Monitoring Information System

Project Control Process

Project Baseline

Earned Value Analysis

MS Project Reports

Chapter #13 of text

29 Project Closure

Project Closure

Project Evaluation by Project Team & Project

Manager

Chapter #14 of text

30 International Projects

Environmental Factors

Selection of Sites

Chapter # 15 of text

31-32 Project Presentation

PEDAGOGY



EVALUATION

Sr.

No.


1 Quiz 5

2 Assignments 10

3 Term Paper 15



100

CAREER FOCUS

Students can secure positions in companies which Microsoft Project Management software at the entry level.

They can also secure positions in those companies which are run based on projects, especially in Software,

Infrastructure and Manufacturing.

10

ANY OTHER REMARKS



Conceptual clarity.










Batch: 2012-14 Term: VI

11

Course Name: Purchasing and Negotiations Management Credits: 3

Course Instructor: Intercom: e-mail: @vjim.edu.in


COURSE OUTLINE

This course provides general and specific purchasing information that will serve to strengthen the student’s

ability to participate in today’s purchasing environment. Topics include role of purchasing in an organization,

contract execution, Strategic Procurement, Sourcing strategies and relationships along with global sourcing

concepts. The course also deals with approaches to negotiations and styles of negotiations and their implications

LEARNING OUTCOMES

This course focuses on the managerial, administrative, strategic and tactical aspects of the purchasing function.

Emphasis will be placed on the pertinent issues in purchasing management for both the goods and services

business sectors. The topics covered, coupled with the case analyses, and in-class inventory simulation will

provide a hands-on approach for the participant.

1. To understand the role of purchasing in an organization

2. To be aware of the functions and policies of purchasing

3. To understand the purchasing of services, commodities and retail items

4. Understand the concepts of international and global sourcing and outsourcing

5. Understand the intricacies of contract management and e-procurement issues

6. Understand the fundamentals of approaches to Negotiations and their implications

BASIC TEXT BOOK

Mastering Business Negotiation by Roy J. Lewicki and Alexander Hiam-(MBN-L&AH)*

REFERENCE BOOKS

1. Procurement, Principles & Management; Peter Baily / David Farmer / Barry Crocker / David

Jessop / David Jones Pearson education; ISBN 0-27371-379-5--- 9780273713791


SESSION PLAN


required

12

1 Overview of the Course:

Overview of Contract

2-3 Procurement of Goods and Services

4-5 Best Practices in Procurement

QCBS, QBS, LI, Reverse auction etc

6-7 Important Formats and Terms and conditions

8-10 Relationship and Outcome-Negotiation Styles

-Dual concerns Model-Relationship and Outcome concerns

- The Panama Canal Negotiations-case

-The five Negotiating Styles--Matching/Meshing of other’s styles(Matrix)

11-12 Negotiation -Stages and Phases, Strategy and Planning

- Stages-Opening, Bargaining, Closing and Implementation

- Players-Single Opponent, Agents, Groups and Teams

- What You want and what others want

-The Planning Process

-A Rare success in China-The Celanese JV-case

13-14 Distributive Negotiations (Bargaining)-Competitive

-Fixed Pie DN and out of Court Settlement (cases)

-Competition and Relationships-Benefits and Costs

-Bargaining Situation, Role/Power of Alternatives

-Settlement Point, Bargaining Mix, Other’s Resistant point

15-16

Integrative Negotiations -Collaborative

-Negotiating with WalMart--VW Negotiations in China-Cases

-How Integrative Negotiations differ-An Overview-relationship, Trust and

Honesty--Key steps in Integrative Negotiations

-Collaborative Negotiation Success and Strategies

17-19 Part-3-Negotiation Strategies and Sub-processes

-Drivers of the Negotiation strategy

-Non-Engagement/Engagement Strategies

-Phases of Negotiations

-The Planning Process in Implementing Negotiations-Planning Guide

-A Field Analysis of Negotiation

20-21 Compromise, Accomodation and Avoidance Strategies

-When to compromise-Tactics, Avoiding Traps,Haggling

-Why and When Accommodate-Buying Time, drawbacks

-When Avoid-Why-How and Tactics

22-23 Power and Influence

-Why Power important, Sources of Power, Dealing with others who have

power

-Power Negotiation-case

-Influence Routes, Role of Receivers

13

24-25 Part 5-Negotiation Contexts and International Negotiations

Multiparty Negotiations-Nature, Differences with two-party

negotiations, Strategies

-Agents, constituents and Audiences,Coalitions and Teams

-Relationships and Negotiations

-Ethics in negotiation

26-27 International Negotiations

-What makes International negotiations different

-Culture and Negotiation Styles of Japanese, US, Chinese, Korean,

German and British people

28-29 International and Global Sourcing

30 Term Paper Presentations

PEDAGOGY



EVALUATION

Sr.

No.


1 Quiz 5

2 Assignments 10

3 Term Paper 15



100

CAREER FOCUS

ANY OTHER REMARKS



Conceptual clarity.








14



Batch: 2012-14 Term: VI

Course Name: TOTAL QUALITY MANAGEMENT Credits: 3

15

Course Instructor: Mr.Y.Ramakrishna Intercom: e-mail:

@vjim.edu.in


COURSE OUTLINE

The course deals with the fundamental principles, criteria and historical foundations of total quality, while

providing a foundation for understanding the applying technical tools.

LEARNING OUTCOMES

The learner will be able to,

1. Gain of Conceptual knowledge of TQM

2. Understand the frameworks, evolution and trends in Quality

3. Compare and contrast quality issues between service and manufacturing sector

4. Apply the tools of TQM

BASIC TEXT BOOK

The Management and Control of Quality by Evans and Lindsay, Cengage Learning, 8th

Edition.

REFERENCE BOOKS

Total Quality Management by Dale H. Besterfield, Carol Besterfield et al. Pearson Publication

E-RESOURCES/DATABASES www.asq.org

http://www.nist.gov/baldrige/

www.iso.org

www.deming.org

www.juran.com

SESSION PLAN


required


Scope and Relevance, Relationship with other subjects

2

Ch-1: Introduction – The History and importance of quality, From

Product Quality to TQM, Current and Future Challenges, Quality

definitions, TQ-Principles, Practices and Techniques, Competitive

advantage through quality, Three levels of quality

Ch-1 of Text and Ch-1of

Besterfield

http://www.asq.org/

http://www.nist.gov/baldrige/

http://www.iso.org/

http://www.deming.org/

http://www.juran.com/

16

3 – 5

Ch-2: Philosophies and Frameworks – Deming, Juran, Crosby,

Feigenbaum, Kaoru Ishikawa, Genichi Taguchi Philosophies. Malcolm

Baldrige National Quality Award, International Quality award programs –

Deming, European, Canadian, Australian, Chinese Quality awards, ISO

9000:2000

Case:

Ch-3 of Text

6 – 8

Ch-3: Leadership and Strategic Planning – Leading Practices for

Leadership, Leadership theory and practice, Creating the leadership

system, Strategic Planning, 7 Management Tools, Leadership and Baldrige

Criteria,

Case-I: A Situational Leadership Challenge of Clifton Metal Works

Quiz – I

Ch-4 of Text and Ch-2 & 17 of

Besterfield

9 – 10

Ch-4: Focusing on Customers – American Customer Satisfaction Index,

Identifying, Understanding customer needs, Gathering and analyzing

information, Linking customer information to design, production and

service delivery, CRM and Customer Focus in Baldrige criteria, ISO 9000

and Six Sigma

Case – II: Customer Focus in Landmark Dining

Allotment of topics for Assignment

Ch-5 of Text and Ch-3 of

Besterfield

11 – 12

Ch-5: High Performance Workforce Management – Designing,

Managing and Sustaining high performance work systems, Workforce

focus in Baldrige Criteria, ISO 9000 and Six Sigma

Case-III: Quality Practice in TD Industries


Besterfield

13 – 15

Ch-6: Process Management – Business Processes, Frameworks,

Designing Work Processes, Process Control and Improvement and their

Methodologies, Breakthrough Improvement, PM in Baldrige Criteria, ISO

9000 and Six Sigma

Case-IV: Process Management in Novel Connect


Besterfield

16 – 18

Ch-7: Performance Measurement and Information Management –

Scope of PM, Designing effective PMS, Analyzing and Using

Performance Data, Cost of Quality, Measuring return on quality,

Managing Information resources, Knowledge Management, PM and IM in

Baldrige Criteria, ISO 9000 and Six Sigma


Besterfield

19 – 21

Ch-8: Design for Quality and Product Excellence – Product design

processes, Concept and Design development, Design Optimization and

verification.

Ch-12 of Text

22 – 25

Ch-9: Tools and Techniques of TQM

Statistical thinking and applications – Statistical basis of Six Sigma,

Seven QC Tools, Six Sigma DMAIC Methodology, Case-V:

National Furniture

Ch-10 & 11 of Text and Ch-18

of Besterfield

26 – 30

Ch-10: Statistical Process Control – QC Measurements, SPC

Methodology, Control Charts and Variables data, Designing Control

Charts


Besterfield

PEDAGOGY



EVALUATION

Sr.

No.


1 Quiz 5

2 Assignments 10

3 Term Paper 15


17


100

CAREER FOCUS

TQM is a part of every aspect of managing a company. Students will be able to secure positions related to the

implementation of TQM in both service and manufacturing sectors. Opportunities in TQM exists across all

specializations i.e. HR, Marketing, Finance Operations and Business Strategy.

ANY OTHER REMARKS



Conceptual clarity.










Batch: 2012-14 Term:

Course Name: Six Sigma Credits: 3

18

Course Instructor: Mr.Kalicharan Sabat Intercom: e-mail: @vjim.edu.in


COURSE OUTLINE

The course mainly deals with the concept of six sigma, its origin, development and framework. It deals with the

methodology of six sigma and its implementation. It also provides an insight into the design, tools and metrics

of six sigma

LEARNING OUTCOMES

At the end of course, students should be able to,

Understand the concept of Six Sigma and its utility

Understand the methodology of six sigma

Learn how organizations implement Six Sigma to achieve

BASIC TEXT BOOK

Evans and Lindsay, An Introduction to Six Sigma and Process Improvement, CENGAGE Learning, 2009

REFERENCE BOOKS

1. David H. Treichler, The Six Sigma Path to Leadership: Observations from the Trenches,

2. Donald W. Benbow and T.M. Kubiak, The Certified Six Sigma Black Belt Hand Book, ASQ Quality

Press Publication

3. Earl Naumann and Steven Hoisington, Customer Centered Six Sigma: Linking Customers, Process

Improvement, and Financial Results,

4. Keki R. Bhote, The Ultimate Six Sigma, Prentice-Hall of India, 2007

5. Larry Walters, The Six Sigma Journey from Art to Science,

6. Peter S. Pande, The Six Sigma Way, TATA McGraw Hill Edition, 2010


SESSION PLAN

19

Session

No. Topics

Reading

Reference


Scope and Relevance, Relationship with other subjects

2-3 Six Sigma – Concept, Need, Quality as a Business Performance Metric,

Relationship with quality, Principles of Six Sigma Case Study - Xerox

Ch. 1 & 2

of Text

4-5 Six Sigma Methodology – DMAIC, Project organization, Selection,

Definition, Project Teams, Identification of CTQs, Define Phase Video on DMAIC

Ch. 3 Text

6-7

Process Measurement – Process Metrics, Data presentation,

Measurement System Evaluation, Process Capability Evaluation,

Benckmarking, Measure Phase

Ch. 4 of

Text

8-9

Process Analysis – Tools like Process Mapping, Value Stream Analysis,

Process Variation, Root Cause Analysis, Cause and Effect Diagrams,

Analyze Phase Case Study – GE Fanuc

Ch. 5 of

Text

10-11 Process Improvement – Principles, Seven management and planning

tools, Improve Phase

Ch. 6 of

Text

12-13 Process Control – Control Systems, SPC, Control Charts, Control Phase Ch. 7 of

Text

14 Design for Six Sigma – Concept, Design development, Reliability and

Prediction in DFSS Video on DFSS

Ch. 8 of

Text

15 Six Sigma Implementation – Principles, Organizational Culture and

Change Management, Enterprise Leadership

Ch. 10 of

Text

16 -17 Term Paper Presentations

PEDAGOGY

Mix of Case Studies, Concepts explanation, Powerpoint Presentations, Class room discussions, display of

videos

EVALUATION

Sr.

No.


1 Quiz 5

2 Assignments 10

3 Term Paper 15



100

CAREER FOCUS

Knowledge of Six Sigma will be helpful in implementing and improving process capability in manufacturing

and service operations. Students will be able to increase their opportunities towards the jobs which require

process improvement studies.

20

ANY OTHER REMARKS



Conceptual clarity.











Course Name: Lean Manufacturing & TPM Credits: 3

21

Course Instructor: Mr.Kalicharan Sabat Intercom: e-mail:

@vjim.edu.in

OBJECTIVES OF THE COURSE The primary objective of the course is to enable Management students of all discipline to understand Lean

philosophy, processes and implement the same in the Organizations.

COURSE OUTLINE

The course is intended to imbibe the Lean thinking in Management students; the path chosen to do so is by

means of theoretical sessions followed by practical exercises. All the topics covered are explained using case

studies and industry examples. Among the topics are Evolution of Lean Manufacturing systems, Identifying

Waste, Lean Tools, and Quality Problems solving tools, etc.

LEARNING OUTCOMES

At the end of the program students shall be able to,

1. Diagnose the chronic problems in an organization and realize the potential for improvement.

2. Draw a Lean road map for an Organization

3. Understand the tools required to create Flow, usage of relevant tool for different problems.

4. Gain working knowledge on problem solving tools for quality issues and basics of Total

Productive Maintenance.

5. Understand the application of Lean principles in all functions and processes

6. Understand the basic approach for Lean in Organizations.

BASIC TEXT BOOK

“Lean for Dummies” - Wiley Publishing inc., by Natalie J. Sayer, Bruce Williams

REFERENCE BOOKS

Sl.

No

Titles Author

1 Lean Thinking Womack & Jones

2 Toyota Production System Taiichi Ohno

3 Machine That Changed the World James Womack

4 JIT Factory Revolution Hiroyuki Hirano

5 JIT implementation manual Hiroyuki Hirano

6 A Revolution in Manufacturing Shigeo Shingo

7 Lean Toolbox John Bicheno

8 Toyota Way – Field Book Jeffery Liker

9 Learning to See Rother, James Womack, Daniel Jones, John

Shook

10 Lean Solutions Womack and Jones

11 Lateral Thinking Edward De Bono

12 Six Thinking Hats Edward De Bono

13 People and Performance Peter Drucker

14 TPM for Process Industries Suzuki

15 World Class Quality Keki Bhote

16 The Goal Eli Goldratt & Jeff Cox

17 Gemba Kaizen – Low cost Masaaki Imai

22

common sense approach to

management

18 TPM: Collected Practices and

Cases By Productivity Press

Productivity Press Publication


1. http://www.sixsigmablog.org/lean_manufacturing/page/3/

2. http://www.articlesbase.com/management-articles/six-sigma-in-the-insurance-industry-71206.html

3. http://www.isixsigma.com/index.php?option=com_kunena&Itemid=151&func=view&catid=7&id=3909

4. www.venturehaus.com/pdf/VH_LSS_FS_Capco_Journal.pdf

5.http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-the-

insurance-industry.html

6. http://www.leanmanufacturingconcepts.com/

7. Lean manufacturing: tools, techniques, and how to use them, Volume 2000, CRC Press Service for Resource

Management, by William M. Feld

(http://books.google.co.in/books?id=zM_qqlrHKJ8C&printsec=frontcover&dq=lean+manufacturing&cd=1#v=

onepage&q&f=false)

8. TPM: Collected Practices and Cases By Productivity Press

(http://books.google.co.in/books?id=Yz1BauQU3BMC&printsec=frontcover&dq=TPM&cd=3#v=onepage&q

&f=false)

9. Lean for Dummies, Wiley Publishing INC, By Natalie J. Sayer, Bruce Williams

(http://books.google.co.in/books?id=l_hIBVeliTcC&printsec=frontcover&dq=lean+for+dummies&cd=1#v=one

page&q&f=false)

SESSION PLAN


required

4

Evolution of Lean Manufacturing

History of Lean Manufacturing, Lean Production Vs. Mass

Production, Toyota’s and Ford’s Production System, Basics

of Lean Production, Scope of Lean Production

Lean Principles

http://www.sixsigmablog.org/lean_manufacturing/page/3/

http://www.articlesbase.com/management-articles/six-sigma-in-the-insurance-industry-71206.html

http://www.isixsigma.com/index.php?option=com_kunena&Itemid=151&func=view&catid=7&id=3909

http://www.venturehaus.com/pdf/VH_LSS_FS_Capco_Journal.pdf

http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-the-insurance-industry.html

http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-the-insurance-industry.html

http://www.leanmanufacturingconcepts.com/

http://books.google.co.in/books?id=zM_qqlrHKJ8C&printsec=frontcover&dq=lean+manufacturing&cd=1#v=onepage&q&f=false

http://books.google.co.in/books?id=zM_qqlrHKJ8C&printsec=frontcover&dq=lean+manufacturing&cd=1#v=onepage&q&f=false

http://books.google.co.in/books?id=Yz1BauQU3BMC&printsec=frontcover&dq=TPM&cd=3#v=onepage&q&f=false

http://books.google.co.in/books?id=Yz1BauQU3BMC&printsec=frontcover&dq=TPM&cd=3#v=onepage&q&f=false

http://books.google.co.in/books?id=l_hIBVeliTcC&printsec=frontcover&dq=lean+for+dummies&cd=1#v=onepage&q&f=false

http://books.google.co.in/books?id=l_hIBVeliTcC&printsec=frontcover&dq=lean+for+dummies&cd=1#v=onepage&q&f=false

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8 MUDA, MURI, MURA, Types and Sources of Waste, Jidoka,

Identifying 3M's, Identifying different types of Waste, Value

Vs Waste, Value Stream Mapping

10 Lean Tools

Flow, Pull, Perfection, Layout design for Lean, Breaking

batch size, SMED, 5S and Work Station Design, Visual

Management, Production Levelling and Standardization of

work, Lean Organization Principles

4 Lean in Service Processes

Total Service Management, Leading people to implement

change Goal alignment and Policy deployment. Cross

Functional teams

4 Total Productivity Management

Importance of Equipment, Concept of OEE, Overview of

TPM, Process OEE

2 Final Project Selection

PEDAGOGY



EVALUATION

Sr.

No.


1 Quiz 5

2 Assignments 10

3 Term Paper 15



100

CAREER FOCUS

This is a course for students who want to make a career in the field of Lean Manufacturing consultancy,

Business Improvement/Continuous improvement Managers, Lean manufacturing managers, Production

Managers, etc.

ANY OTHER REMARKS



Conceptual clarity.





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Documents

Syllabus Operations Mangement