Symantec Email Security

Setup and Configuration Guide

I. Requirements

• A Symantec Email Security subscription

• A registered domain name

• Hosted email service

• Internet connection

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II. Getting Started When you initially place your Symantec Email Security order, you will need to

enter a domain name and inbound route. An inbound route is for inserting your

MX record that tells your mail where to flow.

*NOTE: Your inbound route can be found by going to https://mxtoolbox.com/ and

entering in your domain name. The hostname that appears for the MX record is

the inbound route. See screenshot below:

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*NOTE: Your domain and inbound route will be added automatically in the

Symantec online portal after it passes the TXT record check. An outbound route

can be entered, but is optional.

*NOTE: The TXT record for “ctlcba” must be added to verify your domain. If we

host your DNS, the record will be added automatically, but if you use someone

else for hosting you will need to contact them and add the record. Since this is a

DNS change, it may take up to 24 hours for the record to be verified and for you

to receive your Symantec welcome email. Below is a chart showing the DNS

fields and values that need to be entered for the required TXT record.

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• Enter your domain name and inbound route

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• Click “Check Config”

• Continue order as normal

Once ordered and the configuration checked, you will receive a

welcome email that provides your account login ID and a link to set

your password.

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• Account Login ID is

provided as shown

• Click the “Here” link to

set your password

• Click the “Reset your

password” option

• Then click “Next”

• Enter your username

that was provided in the

initial welcome email

• Click “Next”

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• Click “Finish”

A new email will be sent to you with additional instructions on how to reset

your password. Once you receive this email, you can follow the instructions

and set your password.

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III. Logging into Symantec Email Security Online Now that you have your username and have set your password, you are ready to

login online.

• Click the portal link that

was provided in the

welcome email

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• Enter your

username and

password • Click

“Log In”

You have now

successfully logged into the online Symantec portal.

IV. Setup and Configuration Once you have logged in online, you can now configure your email security settings.

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• Click the “Services” tab

• Click “Anti-Spam” from the list of

services

• Under the “Detection Settings” tab,

click each box next to the categories for

which you

want your emails to be checked

• In each category, select the drop-

down next to “Action” to choose what

happens to the emails

that are detected as

spam

*NOTE: In the anti-spam section, you

can also choose the “Approved

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Senders” or “Blocked Senders” tab to block specific emails that may have

gotten passed the spam filter or to allow emails from certain email address

that may have been considered spam. You can specify each type of sender by

IP address, domain, or specific email address.

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• Click the “Users and Groups” tab

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• Click “Address

Registration”

• Under the “Address

Registration” tab, click

your domain that is

listed

*NOTE:

Additional

domains can be added by going to the “Domain” option under the

“Services” tab.

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• Click “New Address”

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• Enter one of your users email addresses

• Click Add

• Repeat process until all domain user email addresses are added

*NOTE: If you have a lot of email users, you can upload a list of email addresses

via a CSV file to save time.

The last thing that needs to be done is you will have to update your DNS MX

records at your current host to the Symantec MX records that were provided

in the welcome email. The steps below will show how to add those records if

you use us for hosting.

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• The MX record

information you need, is provided

in the welcome email as

shown

• In your CenturyLink

dashboard, click the

“Hosted Domains” tab

• Click the “Choose

Action” button next to your

domain

• Click “Edit DNS”

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• Under the “MX Records”

section, click “Add Record”

on the right side of the

section

• Leave the “Host” section

blank

• Under “Exchanger” enter in

the MX record you were

provided in the email in the

same exact

format as shown in the

example

• Click “Save”

• Repeat steps for the

second MX record

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• When both records are

added, they should look

exactly as shown

*NOTE: After making the MX record changes, it could take up to 24 hours

for the changes to fully take effect and your email to start being filtered

properly.

You have completed the setup and configuration of your Symantec Email

Security. Your emails will now be filtered with the settings you configured.

If you encounter any problems or need assistance, please contact

technical support at 855-459-6121.