Symantec NetBackup OpsCenter Administrator's …...SizingtheContentpane 63 AbouttheOpsCenterstatusbar 65 Statusiconsandcolorsintheconsole 65 Aboutusingtables 67

Symantec NetBackupOpsCenter Administrator'sGuide

Windows and UNIX

Release 7.7

Symantec NetBackup OpsCenter Administrator'sGuide

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Documentation version: 7.7

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■ Available memory, disk space, and NIC information

■ Operating system

■ Version and patch level

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■ Troubleshooting that was performed before contacting Symantec

■ Recent software configuration changes and network changes

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Technical Support ............................................................................................... 3

Chapter 1 Overview of NetBackup OpsCenter ................................. 21About OpsCenter ......................................................................... 21

About Symantec NetBackup OpsCenter functions ......................... 22About Symantec NetBackup OpsCenter Analytics functions ....

2 2About monitoring and managing NetBackup and NetBackup

appliances ...................................................................... 24About alerting in OpsCenter ...................................................... 24About reporting in Symantec NetBackup OpsCenter

Analytics ......................................................................... 24About what's new in NetBackup OpsCenter 7.7 .................................. 26About OpsCenter components ........................................................ 27

About the OpsCenter Server ..................................................... 27About the OpsCenter Agent ...................................................... 30About the OpsCenter OpsCenter View Builder ............................. 33

About using the OpsCenter console ................................................. 33About starting the OpsCenter console ............................................... 34

About web browser considerations ............................................. 34About accessing the OpsCenter console ..................................... 37Logging on to the Symantec NetBackup OpsCenter console as a

default admin user ............................................................ 48Customizing the OpsCenter login page ....................................... 52Logging out of the OpsCenter console ........................................ 52Configuring the OpsCenter session timeout interval ....................... 53Possible OpsCenter console issues ........................................... 53

About OpsCenter console components ............................................. 54About using the links on the title bar ........................................... 56About using tabs and subtabs ................................................... 57About refreshing the OpsCenter console ..................................... 57Changing the Task pane .......................................................... 58About the View pane ............................................................... 58Using the quick links in the Task pane ......................................... 62Viewing alerts from the Alert Summary pane ................................ 62

Contents

Sizing the Content pane ........................................................... 63About the OpsCenter status bar ................................................ 65Status icons and colors in the console ........................................ 65About using tables .................................................................. 67

Common tasks in OpsCenter .......................................................... 71About using Web browser bookmarks ............................................... 74About OpsCenter documentation ..................................................... 74

Chapter 2 Installing OpsCenter ........................................................... 76About planning an OpsCenter installation .......................................... 76

Software components that OpsCenter uses ................................. 77About the OpsCenter licensing model ......................................... 78OpsCenter DVDs ................................................................... 81Managed NetBackup master server considerations ....................... 81About designing your OpsCenter Server ..................................... 83Supported upgrade paths in OpsCenter ...................................... 84About planning an OpsCenter Agent deployment .......................... 84Preparation for installation or upgrade ........................................ 88

Installing OpsCenter on Windows and UNIX ...................................... 94About installing OpsCenter on Windows ...................................... 95About installing OpsCenter on UNIX ......................................... 101About installing Symantec OpsCenter silently on Windows ............ 103

About OpsCenter upgrade on Windows and UNIX ............................. 122About importing authentication settings during OpsCenter

upgrade ........................................................................ 123Upgrading OpsCenter on Windows ........................................... 128Upgrading OpsCenter on UNIX ................................................ 136

About files and folders that are protected during OpsCenterupgrade .............................................................................. 138

About OpsCenter upgrade failure scenarios ..................................... 139About post-installation tasks ......................................................... 142

Setting up trust between OpsCenter and NBAC-enabledNetBackup or PureDisk .................................................... 142

Verifying that Symantec NetBackup OpsCenter is runningproperly ........................................................................ 142

About starting to use OpsCenter .............................................. 143About the start up tasks that OpsCenter performs ........................ 144

About uninstalling OpsCenter on Windows and UNIX ......................... 144Uninstalling OpsCenter on Windows ......................................... 145Uninstalling OpsCenter on UNIX ............................................. 146

About clustering OpsCenter .......................................................... 146About OpsCenter clusters ....................................................... 146

7Contents

Supported OS and cluster solutions .......................................... 147About running commands on the active node ............................. 148Connecting Authentication Service and Symantec Private Branch

Exchange ..................................................................... 148Clustering OpsCenter on Windows ........................................... 150Uninstalling OpsCenter from the Windows cluster ........................ 158

Chapter 3 OpsCenter Getting Started feature ................................ 160About the OpsCenter Getting Started feature .................................... 160OpsCenter user roles .................................................................. 162Learn more about adding NetBackup Master Servers ......................... 164Learn more about OpsCenter Views ............................................... 164Add Users ................................................................................. 165Edit User ................................................................................... 166Reset password ......................................................................... 167Add NetBackup Master Server ...................................................... 168Add OpsCenter Agent .................................................................. 168Add OpsCenter Views/Groups ....................................................... 169Configure SMTP Server ............................................................... 169

Chapter 4 Administering OpsCenter ................................................ 171About OpsCenter services and processes used by OpsCenter ............. 171

Services used by OpsCenter on Windows .................................. 172Controlling the OpsCenter services .......................................... 172Processes used by OpsCenter on UNIX .................................... 173

OpsCenter server scripts on Windows and UNIX ............................... 174Commands to control OpsCenter services and processes ............. 176About dependency of services ................................................. 177About nbproxy processes on NetBackup master servers ............... 178

About OpsCenter database administration ....................................... 179OpsCenter database commands .............................................. 179Moving the OpsCenter database and database logs to a different

hard disk ....................................................................... 182Moving OpsCenter server to a different machine ......................... 186About database troubleshooting .............................................. 191

About backup and restore of OpsCenter and OpsCenterAnalytics ............................................................................. 192Backing up OpsCenter in case of a disaster ............................... 192Restoring OpsCenter ............................................................. 194

About communication and firewall considerations .............................. 197Communication ports used by key OpsCenter components ........... 198Ports required to communicate with backup products ................... 200

8Contents

Web browser to OpsCenter Web GUI connection ........................ 201About OpsCenter Web GUI to OpsCenter server software

communication ............................................................... 202About OpsCenter server to NetBackup master server (NBSL)

communication ............................................................... 202About SNMP traps ................................................................ 203About OpsCenter Web GUI/OpsCenter server to Sybase database

communication ............................................................... 203About OpsCenter Web GUI to OpsCenter server email

communication ............................................................... 203Gathering troubleshooting data with the support script ........................ 203About OpsCenter log files ............................................................. 206

VxUL log files ....................................................................... 206OpsCenter application log files ................................................ 208About OpsCenter log files on Windows servers ........................... 209About OpsCenter log files on UNIX servers ................................ 212

Chapter 5 Understanding OpsCenter settings ............................... 214OpsCenter settings ..................................................................... 215Setting user preferences .............................................................. 216

Settings > User Preferences options ......................................... 217Changing your OpsCenter password ........................................ 220

About managing licenses ............................................................. 221Settings > Configuration > License options ................................. 222Adding OpsCenter license keys ............................................... 222Viewing OpsCenter license keys .............................................. 222Deleting OpsCenter license keys ............................................. 223

Configuring the data purge period on the OpsCenter Server ................ 223Settings > Configuration > Data Purge options ............................ 224

About storing the SMTP Server configurations in OpsCenter ............... 225Configuring SMTP server settings for OpsCenter .............................. 226

Settings > Configuration > SMTP server options ......................... 226Adding host aliases in OpsCenter .................................................. 227

Settings > Configuration > Host Alias options ............................. 227Merging objects (hosts) in OpsCenter ............................................. 228

Settings > Configuration > Object Merger options ........................ 229Modifying tape library information in OpsCenter ................................ 229

Settings > Configuration > Tape Libary options ........................... 230Copying a user profile in OpsCenter ............................................... 230

Settings > Configuration > Copy User Profile options ................... 231Setting report export location in OpsCenter ...................................... 232

Settings > Configuration > Report Export Location options ............ 232

9Contents

About managing Object Types in OpsCenter .................................... 232Settings > Configuration > Object Type options ........................... 232Adding object types in OpsCenter ............................................ 233Deleting object types in OpsCenter ........................................... 233Modifying object types in OpsCenter ......................................... 234Adding attributes to object types in OpsCenter ............................ 234Deleting attributes from object types in OpsCenter ....................... 234

About managing OpsCenter users ................................................. 235About managing user password ............................................... 235About adding AD / LDAP user groups in OpsCenter ..................... 236Settings > Users > Users options ............................................. 238User access rights and UI functions in OpsCenter ....................... 240Viewing OpsCenter user account information ............................. 245Adding new users to OpsCenter .............................................. 246Editing OpsCenter user information .......................................... 247Resetting an OpsCenter user password .................................... 248Resetting password of the OpsCenter Security Admin .................. 248Deleting OpsCenter users ...................................................... 249Viewing OpsCenter user groups .............................................. 250Settings > Users > User Groups options .................................... 250Adding OpsCenter user groups ................................................ 250Editing OpsCenter user groups ................................................ 251Deleting OpsCenter user groups .............................................. 251

About managing recipients in OpsCenter ......................................... 252Viewing email recipients in OpsCenter ...................................... 252Settings > Recipients > Email options ....................................... 252Viewing SNMP trap recipients in OpsCenter ............................... 253Settings > Recipients > SNMP trap recipient options .................... 253Creating OpsCenter email recipients ......................................... 254Settings > Recipients > Email > Add Email Recipient options ......... 254Creating OpsCenter SNMP trap recipients ................................. 255Settings > Recipients > SNMP > Add SNMP trap recipient

options ......................................................................... 256Modifying OpsCenter Email or SNMP recipient information ............ 257Deleting OpsCenter Email or SNMP trap recipient ....................... 257

About managing cost analysis and chargeback for OpsCenterAnalytics ............................................................................. 258Setting the default currency for OpsCenter cost reports ................ 258Settings > Chargeback > Currency Settings options ..................... 259Editing the OpsCenter global currency list .................................. 259Settings > Chargeback > Currency Settings > Edit Currency List

options ......................................................................... 260Settings > Chargeback > Cost Variable options ........................... 260

10Contents

Creating cost variables in OpsCenter ........................................ 262Modifying cost variables in OpsCenter ...................................... 263Deleting cost variables in OpsCenter ........................................ 264Settings > Chargeback > Cost Formulae options ......................... 264Creating cost formulae in OpsCenter ........................................ 264Modifying cost formulae in OpsCenter ...................................... 265Deleting a cost formulae in OpsCenter ...................................... 265Estimating chargeback costs using the OpsCenter Formula

Modeling Tool ................................................................ 266Settings > Chargeback > Cost Estimation options ........................ 266

Chapter 6 Understanding data collection ....................................... 268About data collection in OpsCenter ................................................. 268

About OpsCenter Agents ........................................................ 269About OpsCenter Agent logs ................................................... 269OpsCenter Data Collector types ............................................... 269

About managing OpsCenter Agents ................................................ 273Settings > Configuration > Agent options ................................... 273Viewing OpsCenter Agent status .............................................. 274Configuring an OpsCenter Agent ............................................. 274Settings > Configuration > Agent > Create Agent or Edit Agent

options ......................................................................... 274Modifying an OpsCenter Agent ................................................ 275Deleting OpsCenter Agents .................................................... 275

About managing OpsCenter Data Collectors .................................... 276Viewing OpsCenter Data Collector status .................................. 276Configuring an OpsCenter Data Collector .................................. 277Data Collector Wizard settings ................................................. 278Modifying an OpsCenter Data Collector configuration ................... 279Deleting OpsCenter Data Collectors ......................................... 280

About configuring data collection for NetBackup ................................ 280Settings > Configuration > NetBackup options ............................ 281NetBackup data collection view ............................................... 282How OpsCenter collects data from NetBackup ............................ 283About the Breakup Jobs option ................................................ 284Viewing master server details and data collection status ............... 290Adding a master server or appliance in OpsCenter ...................... 294Adding a NetBackup 7.0 or later master server ........................... 295Configuring a master server or appliance master server for server

access and data collection by OpsCenter ............................ 298Settings > Configuration > NetBackup > Add Master Server

options ......................................................................... 300

11Contents

Adding a master server or an appliance master server in theOpsCenter console ......................................................... 302

Editing a master server or an appliance master server inOpsCenter .................................................................... 302

Deleting a master server or an appliance master server inOpsCenter .................................................................... 303

Controlling data collection for a master server in OpsCenter .......... 303Configuring Backup Exec data collector ........................................... 304Collecting data from PureDisk ....................................................... 305

Setting up a trust between the PureDisk SPA host and theOpsCenter OpsCenter host ............................................... 306

Configuring PureDisk data collector .......................................... 307

Chapter 7 Managing OpsCenter views ............................................ 309About OpsCenter views ............................................................... 309

Settings > Views options ........................................................ 311OpsCenter view types ............................................................ 312UI access for specific view types .............................................. 313About access rights for a view ................................................ 314About OpsCenter view levels .................................................. 316About nodes and objects ........................................................ 316

About managing OpsCenter views ................................................. 316Settings > Views > Manage Nodes and Objects options ................ 317Looking at OpsCenter views and their details ............................. 317Creating OpsCenter views ...................................................... 318Modifying OpsCenter views .................................................... 319Deleting OpsCenter views ...................................................... 319Modifying alias view levels in OpsCenter ................................... 320

About managing nodes and objects in OpsCenter ............................. 320Adding nodes to a view in OpsCenter ............................................. 321Modifying node details in OpsCenter ............................................... 321Deleting nodes in OpsCenter ........................................................ 322Adding objects to a view node in OpsCenter ..................................... 322Deleting objects from a view node in OpsCenter ............................... 323View filters in OpsCenter .............................................................. 324

Creating a view object filter in OpsCenter .................................. 324Modifying view object filters in OpsCenter .................................. 325Deleting view object filters in OpsCenter .................................... 326

12Contents

Chapter 8 Monitoring NetBackup using SymantecOpsCenter ..................................................................... 327

About the Monitor views ............................................................... 329Controlling the scope of Monitor views ............................................ 329

About time frame selection ..................................................... 330About monitoring NetBackup using the Overview tab ......................... 331

Viewing the Job Summary by State ......................................... 332Viewing the Media Summary by Status ..................................... 332About Top 7 Job Error Log Summary ........................................ 333Viewing the Services Summary ............................................... 334Viewing the Master Server Summary ........................................ 334Viewing the Job Summary by Job Status ................................... 335Viewing the Drive Summary by Status ....................................... 336Top 7 Policies by Failed Jobs .................................................. 337Viewing the Alert Summary by Severity ..................................... 337

About monitoring NetBackup jobs .................................................. 338Monitor > Jobs List View options .............................................. 338About monitoring jobs using the List View .................................. 341Viewing the details for a single NetBackup job ............................ 341Viewing the details for a master server associated with a job ......... 342Viewing policy information for a job ........................................... 342Filtering on NetBackup job type and state .................................. 343Controlling NetBackup jobs ..................................................... 344Reconciling NetBackup jobs ................................................... 344Changing the job priority ........................................................ 345Change Job Priority dialog box options ...................................... 346Exporting NetBackup job logs .................................................. 346About using the Summary View for monitoring jobs ...................... 347Viewing the Job Summary by Job Status ................................... 347Viewing the Job Summary by State .......................................... 348Viewing the Job Summary by Type ........................................... 349About the Group Component Summary table .............................. 350About using the Hierarchical View for monitoring jobs ................... 352Viewing the details for a single NetBackup job ............................ 354Viewing the details for a master server associated with a job ......... 354Viewing policy information for a job ........................................... 355Filtering on NetBackup job state .............................................. 355

Monitor > Services view ............................................................... 356Filtering on NetBackup service type .......................................... 357Controlling NetBackup services ............................................... 358About monitoring NetBackup policies ........................................ 358Monitor > Policies List View .................................................... 359

13Contents

About using the List View to monitor NetBackup policies ............... 362Filtering on NetBackup policy type ............................................ 363Monitor > Policies page .......................................................... 363Viewing details for a single NetBackup policy ............................. 364Viewing the details for a master server associated with a

policy ........................................................................... 364Viewing the details for a volume pool associated with a

policy ........................................................................... 365Activating or deactivating a job policy ........................................ 365Starting a manual backup ....................................................... 365Viewing the history for a single job policy .................................. 366Monitor > Policies Summary View ............................................ 366About Top 5 Policies by Data Backed up .................................... 367About Top 7 Policies by Failed Jobs .......................................... 367About Top 7 Policies by No. of Jobs .......................................... 368About monitoring NetBackup media .......................................... 368Monitor > Media List View options ............................................ 369

About using the List View to monitor NetBackup media ....................... 371Viewing the details for NetBackup media ......................................... 372Viewing the details for a master server associated with the media ......... 372Filtering on NetBackup media type ................................................. 372Controlling media ........................................................................ 373Monitor > Media Summary View options .......................................... 374Hierarchical View by Volume Pool for monitoring media ...................... 375Viewing the details for volume pool ................................................. 376Viewing the details for media ......................................................... 376Controlling media ........................................................................ 376Hierarchical View by Volume Group for monitoring media .................... 377Viewing the details for a volume group ............................................ 377Viewing the details for media ......................................................... 378Controlling media in OpsCenter ..................................................... 378Monitoring NetBackup devices ...................................................... 379Monitor > Devices > Drives List View options .................................... 379About using the List View for monitoring drives ................................. 381Viewing the details for a single drive ............................................... 382Viewing the details for a master server associated with a drive ............. 382Filtering on NetBackup drive category ............................................. 382Controlling drives ........................................................................ 383Monitor > Devices > Drives Summary View ...................................... 383Viewing the Drive Summary by Status ............................................. 384Monitor > Devices > Disk Pools options ........................................... 385Viewing the details for a single disk pool .......................................... 386About monitoring NetBackup hosts ................................................. 386

14Contents

Monitor > Hosts > Master Servers view ........................................... 387Filtering by NetBackup master server type and status ........................ 388Monitor > Hosts > Media Servers view ............................................ 389Viewing the details of a master server that is associated with a media

server ................................................................................. 390Monitor > Hosts > Clients view ...................................................... 390Viewing the details for a single master server ................................... 391About monitoring NetBackup alerts ................................................. 391Monitor > Alerts List View ............................................................. 392About using the List View to monitor NetBackup alerts ....................... 393Viewing the details for a single alert ................................................ 393Viewing the details of a single alert for Appliance hardware

failure ................................................................................. 394Viewing the details of the alert policy associated with an alert .............. 395Filtering by alert type ................................................................... 396Responding to alerts ................................................................... 397Summary View for monitoring NetBackup alerts ................................ 400Viewing alerts by severity ............................................................. 401Viewing alerts by NetBackup Master Server ..................................... 401About monitoring Audit Trails ........................................................ 402

Additional information about the Audit Trails report ...................... 402What Audit Trails track ........................................................... 402Audit Trails report ................................................................. 403About OpsCenter features for Audit Trails .................................. 404Creating a custom filter to view audit trail data ............................ 404About managing Audit Trails settings ........................................ 405

Monitor > Appliance Hardware > Master Server ................................ 405Monitor > Appliance Hardware > Media Server ................................. 408Monitor > Appliance Hardware > NetBackup .................................... 411Monitor > Appliance Hardware > Deduplication ................................. 415Appliance hardware details ........................................................... 418Monitor > Cloud options ............................................................... 423

Chapter 9 Managing NetBackup using SymantecOpsCenter ..................................................................... 425

About the Manage views .............................................................. 425Controlling the scope of Manage views ........................................... 426About managing alert policies ........................................................ 427

About OpsCenter alert policies ................................................ 427Manage > Alert Policies view .................................................. 428Viewing the details for a single alert policy ................................. 429Filtering on type of alert policy ................................................. 429

15Contents

About creating (or changing) an alert policy ................................ 430Managing an alert policy ........................................................ 446Viewing the alerts associated with an alert policy ......................... 447

About managing NetBackup storage ............................................... 447Manage > Storage > Storage Unit view ..................................... 448Manage > Storage > Storage Unit Group view ............................ 450Manage > Storage > Storage Lifecycle Policy view ...................... 451

About managing NetBackup devices .............................................. 453Manage > Devices > Drive view ............................................... 453Manage > Devices > Robot view .............................................. 457Manage > Devices > Disk Pool view ......................................... 459Manage > Devices > SAN Client view ....................................... 461Manage > Devices > FT Server view ........................................ 463

About Operational Restore and Guided Recovery operations ............... 465About Operational Restores from OpsCenter .............................. 465About OpsCenter Guided Recovery .......................................... 496

About managing NetBackup Hosts ................................................. 506Managing audit trails settings .................................................. 506

About managing NetBackup Deployment Analysis ............................. 507About the traditional license report ........................................... 507Prerequisites and data collection for a traditional licensing

report ........................................................................... 509Traditional Licensing page ...................................................... 509Create Traditional Licensing Report Wizard ................................ 509Generating a Traditional Licensing report ................................... 512Traditional Licensing report and log file locations ......................... 513Possible Traditional License report issues .................................. 514Capacity License report ......................................................... 515Data compilation for the Capacity License report ......................... 516Generating a Capacity Licensing report ..................................... 517Possible Capacity License report issues .................................... 519

Chapter 10 Supporting Replication Director in OpsCenter ........... 521About monitoring Replication Director from OpsCenter ....................... 521About the Open Storage alert condition ........................................... 521How the events are generated ....................................................... 522Adding an alert policy ................................................................. 523About monitoring replication jobs ................................................... 524Disk pool monitoring .................................................................... 525Storage lifecycle policy reporting .................................................... 526Reporting on storage units, storage unit groups, and storage lifecycle

policies ............................................................................... 527

16Contents

Chapter 11 Understanding and configuring OpsCenteralerts .............................................................................. 529

About using SNMP ...................................................................... 529About SNMP ........................................................................ 530About SNMP versions ............................................................ 530SNMP versions supported in OpsCenter .................................... 531About the Management Information Base (MIB) and OpsCenter

support ......................................................................... 531SNMP traps ......................................................................... 531Alert descriptions in OpsCenter ............................................... 534Configuring the SNMP trap community name for OpsCenter .......... 546Configuring the SNMP version for sending SNMP traps ................ 547About customizing Alert Manager settings .................................. 548Frequently asked SNMP and OpsCenter questions ...................... 549

About managing OpsCenter alerts using Microsoft System CenterOperations Manager 2007 ...................................................... 550

About managing OpsCenter alerts using HP OpenView Network NodeManager 7.50/7.51 on Windows ............................................... 550

Chapter 12 Reporting in OpsCenter .................................................... 552About OpsCenter reports .............................................................. 552

OpsCenter reports UI ............................................................ 553Report creation wizards in OpsCenter ....................................... 554Reports > Report Templates ................................................... 554About custom reports in OpsCenter Analytics ............................. 556About custom SQL query in OpsCenter Analytics ........................ 556About supporting OpsCenter custom reports and custom SQL

queries ......................................................................... 557Report Templates in OpsCenter ..................................................... 557

About report filters in OpsCenter .............................................. 559Creating an OpsCenter report using a Report Template ................ 559Using report formats .............................................................. 560

About managing reports in OpsCenter ............................................ 561Save report and email report dialog boxes ................................. 561Saving an OpsCenter report .................................................... 563Exporting an OpsCenter report ................................................ 564File formats available in OpsCenter .......................................... 565Emailing a report in OpsCenter ................................................ 567Configuring number of rows in a tabular report for email or

export ........................................................................... 568Adding email recipients to an OpsCenter report mailing ................ 569Add email recipients dialog box options ..................................... 570

17Contents

Creating a custom report in OpsCenter ........................................... 570About Custom Report Wizard parameters .................................. 577

Creating an OpsCenter report using SQL query ................................ 585About managing My Reports ......................................................... 586

Creating a report using the My Reports tab ................................ 587Deleting a saved report using the My Reports tab ........................ 587Viewing a saved report using the My Reports tab ........................ 587Editing a saved report using the My Reports tab .......................... 587Exporting a saved report ........................................................ 588Emailing a saved report ......................................................... 588

About managing My Dashboard ..................................................... 589Reports > My Dashboard options ............................................. 590Adding reports to a dashboard ................................................ 590Modifying a dashboard section ................................................ 590Deleting a dashboard section .................................................. 591Emailing dashboard sections .................................................. 591Refreshing My Dashboard ...................................................... 592

About managing reports folders in OpsCenter ................................... 592Reports > Manage Folders options ........................................... 592Adding a reports folder in OpsCenter ........................................ 592Editing a reports folder in OpsCenter ........................................ 593Deleting reports folders in OpsCenter ....................................... 593Deleting reports from a folder in OpsCenter ................................ 593

Using report schedules in OpsCenter .............................................. 594Reports > Schedules options ........................................................ 595About managing report schedules in OpsCenter ................................ 596

Viewing report schedule details in OpsCenter ............................. 597Report Schedule Wizard ........................................................ 597Creating a report schedule in OpsCenter ................................... 599Editing a report schedule in OpsCenter ..................................... 600Deleting a report schedule in OpsCenter ................................... 600Enabling or disabling a report schedule ..................................... 601

About managing time schedules in OpsCenter .................................. 601Reports > Schedules > Create or Edit Time Schedule

options ......................................................................... 601Viewing time schedule details .................................................. 602Creating a time schedule ........................................................ 602Editing a time schedule .......................................................... 602Deleting a time schedule ........................................................ 603

18Contents

Appendix A Additional information on PureDisk datacollection ....................................................................... 604

About AT configuration in OpsCenter .............................................. 604About Scenario 1: Root brokers on local hosts .................................. 605About Scenario 2: Local root broker for OpsCenter server and remote

root broker for PureDisk SPA .................................................. 605Setting up a trust between the PureDisk SPA AT host and the

OpsCenter Server host .......................................................... 606

Appendix B Attributes of NetBackup data ......................................... 608Backup data attributes ................................................................. 608

Appendix C Man pages for CLIs ............................................................ 639changeDbPassword .................................................................... 640configurePorts ............................................................................ 642dbbackup .................................................................................. 643dbdefrag ................................................................................... 644nbfindfile ................................................................................... 645opsadmin .................................................................................. 649opsCenterAgentSupport ............................................................... 651opsCenterSupport ...................................................................... 652runstoredquery ........................................................................... 655startagent .................................................................................. 656startdb ...................................................................................... 657startgui ..................................................................................... 658startserver ................................................................................. 659stopagent .................................................................................. 660stopdb ...................................................................................... 661stopgui ..................................................................................... 662stopserver ................................................................................. 663view_exportimport ....................................................................... 664

Appendix D Creating views using CSV, TSV, and XML files ............ 669About using CSV, TSV, and XML files to create views ........................ 670About creating CSV files .............................................................. 670About creating TSV files ............................................................... 672About creating XML files .............................................................. 674XML DTD structure ..................................................................... 675DTD elements ........................................................................... 676DTD element ........................................................... 677

19Contents

DTD and elements ............................................ 677DTD elements ............................................................. 678DTD element ................................................................... 679DTD elements ................................................................. 679DTD elements ........................................................... 680Examples of XML files ................................................................ 680Example 1: Adding an object ......................................................... 681Example 2: Adding a view ............................................................ 682Example 3: Updating an object ...................................................... 683Example 4: Merging objects .......................................................... 684

Appendix E Error messages in OpsCenter ......................................... 686OpsCenter Error Messages .......................................................... 686

Symantec NetBackup OpsCenter Glossary ................................................ 704

Index ................................................................................................................... 705

20Contents

Overview of NetBackupOpsCenter

This chapter includes the following topics:

■ About OpsCenter

■ About what's new in NetBackup OpsCenter 7.7

■ About OpsCenter components

■ About using the OpsCenter console

■ About starting the OpsCenter console

■ About OpsCenter console components

■ Common tasks in OpsCenter

■ About using Web browser bookmarks

■ About OpsCenter documentation

About OpsCenterOpsCenter is a Web-based software application that helps organizations by providingvisibility into their data protection environment. By using Symantec NetBackupOpsCenter, you can track the effectiveness of backup operations by generatingcomprehensive reports.

OpsCenter is a convergence of NetBackup Operations Manager (NOM) and VeritasBackup Reporter (VBR) and is available in the following two versions:

1Chapter

This OpsCenter version does not require any license.

Symantec NetBackup OpsCenter provides single deployment configurationand user interface for monitoring, alerting, and reporting functionality.

SymantecNetBackupOpsCenter

Symantec NetBackup OpsCenter Analytics is the licensed version ofOpsCenter.

In addition to the features available in the unlicensed OpsCenter version,Analytics offers report customization, and chargeback reporting.

SymantecNetBackupOpsCenterAnalytics

About Symantec NetBackup OpsCenter functionsThe unlicensed version of OpsCenter is called Symantec NetBackup OpsCenter.

Symantec NetBackup OpsCenter can perform the following functions:

■ Monitor NetBackup and NetBackup 52xx Appliance setups.

■ Manage or administer NetBackup and NetBackup 52xx Appliance setups.Note that OpsCenter can only monitor and manage NetBackup or NetBackup52xx Appliance. It cannot monitor or manage other products like SymantecNetBackup PureDisk, Symantec deduplication appliance and so on.

■ Generate alerts depending on the conditions that you have defined.

■ Create and customize views using OpsCenter View Builder (formerly calledJava View Builder).

■ Provide operational reporting on the following Symantec products:

■ Symantec NetBackup

■ Symantec NetBackup 52xx Appliance

■ Symantec NetBackup PureDisk

■ Symantec Backup Exec

About Symantec NetBackup OpsCenter Analytics functionsThe licensed version of OpsCenter is called Symantec NetBackup OpsCenterAnalytics.

Symantec NetBackup OpsCenter Analytics can perform the following functions:

■ Monitor NetBackup and NetBackup 52xx Appliance setups.

■ Manage or administer NetBackup and NetBackup 52xx Appliance setups.See “ About monitoring and managing NetBackup and NetBackup appliances”on page 24.

22Overview of NetBackup OpsCenterAbout OpsCenter

Note that Symantec NetBackup OpsCenter Analytics can only monitor andmanage NetBackup or NetBackup 52xx Appliance. It cannot monitor or manageother products like Symantec NetBackup PureDisk, Symantec Backup Exec,Symantec Deduplication Appliance and so on.

■ Generate alerts depending on the conditions that you have defined.See “About alerting in OpsCenter” on page 24.

■ Create and customize views using OpsCenter View Builder.

■ Provide operational and business-level reporting on the following Symantecproducts:


■ Symantec NetBackup 52xx Appliance



■ Provide chargeback, custom, and custom SQL reports

Symantec NetBackup OpsCenter Analytics displays customizable, multi-level viewsof backup resources and customizable reports for tracking service usage andexpenditures. It also contains tools for defining cost metrics and chargeback formulasor handling alerts.

A wide range of audiences can benefit from the reporting capabilities andmanagement capabilities of Symantec NetBackup OpsCenter Analytics. Theaudiences include IT (Information Technology) managers, application owners, ITfinance teams, external compliance auditors, legal teams, line-of-business managers,external customers, IT architects, and capacity planning teams.

The primary objectives of Symantec NetBackup OpsCenter Analytics are as follows:

■ Help organizations assess their compliance with business standards by allowingthem to accomplish the following:

■ Help organizations to establish the Service Level Agreements by reportingon them

■ Report to legal departments, auditors, IT managers, and administrators

■ Verify compliance with internal as well as external business-level regulations.

■ Identify risks in terms of shortfall of backup resources.

■ Assess the recovery of clients and applications.

■ Assist organizations in effective business planning by enabling them to do thefollowing:


■ Estimate future backup requirements with the help of backup trend analysis.

■ Calculate the cost of data protection management and chargeback tocustomers and business units.

About monitoring and managing NetBackup and NetBackupappliances

OpsCenter can manage and monitor NetBackup master and media servers, clients,policies, and additionally appliance master and media servers. It can manage upto 100 NetBackup master servers that are distributed across multiple locations. Itdoes not require you to separately log on to each NetBackup master or mediaserver.

OpsCenter lets you view the operational status and health of your distributed dataprotection environment.

OpsCenter focuses on how to maintain your backup environment after you completethe NetBackup configuration. You need to use the NetBackup Administration Consoleand command-line interfaces for core NetBackup administrative functions such asconfiguring media, storage units, and policies.

About alerting in OpsCenterOpsCenter provides a policy-based alert system, which monitors and notifies youbefore serious problems happen to your backup environment. You can usepredefined alert conditions to create alert policies to monitor typical issues orthresholds within NetBackup, NetBackup Appliance or other products. You cansend an email or SNMP notification in response to an actual alert, which letsadministrators focus on other job responsibilities. They no longer need to be loggedon to a terminal to monitor systems continuously.

See “About managing alert policies” on page 427.

About reporting in Symantec NetBackup OpsCenter AnalyticsThese topics state the benefits that you can get from the Symantec NetBackupOpsCenter Analytics reports.

See “About OpsCenter reports” on page 552.

See “About compliance reporting” on page 25.

See “About business planning” on page 25.


About compliance reportingOpsCenter Analytics helps organizations evaluate their compliance with internaland external business standards by providing accurate and customizable reports.By using internal compliance reports, you can measure system performance againsta service level agreement (SLA). You can then use the results to optimize dataprotection management. Reports such as history or trend analysis ensure yourcompliance with the SLA. By using these reports, you can track the use of backupresources and identify the risks involved. For example, you can generate a reportthat anticipates a shortfall of resources in the future based on the current backuptrend. This report is then used to determine the time that is required to purchasenew tape drives, master servers, or media servers.

External compliance reports help you follow the policies that are laid down by variousfederal regulations. Such policies include the Sarbanes-Oxley Act (SOX) and theHealth Insurance Portability and Accountability Act (HIPAA).

In addition to tracking the backup information, OpsCenter reports ensure recoveryof key information assets. The reports can help you ensure that the data recoverymeets the recovery-time and recovery-point objectives.

OpsCenter can generate reports that are filtered by views. A view shows a set ofenterprise assets (hosts or file systems) organized in logical groups. For example,you can create views to display assets according to their locations in theorganization, the line of business they represent, or the applications that are installed.OpsCenter can generate reports according to views created. These reports helpyou identify locations or departments containing assets with critical data. Thesereports are then used in resource planning.

About business planningOpsCenter Analytics is a management tool that helps you optimize your dataprotection environment with effective business planning. It delivers backup servicesto organizations, which include reporting on backup and recovery trends andmanaging datacenters . This product supports a wide range of backup and recoverysolutions including NetBackup and Backup Exec. It seamlessly integrates withbackup products and provides consistent reporting across them. It can collect datafrom the following target products:


■ Symantec NetBackup Appliance




OpsCenter’s ability to forecast backup resource requirements helps datacenterexecutives to decide whether to maintain the existing resources or add new capacity.The detailed, drill-down OpsCenter reports help you determine the applications,databases, or business departments that are the heaviest consumers of backupresources. For example, in an environment running 20 instances of Oracleapplications, you can generate a report showing resource consumption bydepartment, server, or location. Depending on this information, organizations canprovide appropriate resource planning in advance.

Symantec NetBackup OpsCenter Analytics offers you a set of chargeback reportsthat detail backup service expenditures. By using these reports, you can track thebackup use and recovery use and the associated cost. By using the chargebackfunction, you can define pricing models for backup service delivery and allocatecosts to customers based on these models. For example, you can create a formulathat determines charges based on kilobytes of backed up data over a period oftime. Using this chargeback data, you can then present itemized invoices to internalcustomers, export chargeback tables to third-party billing systems, or use the datato analyze and justify expenditures.

About what's new in NetBackup OpsCenter 7.7This section provides information on important changes in OpsCenter 7.7.

About what's new in NetBackup OpsCenter 7.7 lists important changes in OpsCenter7.7.

Table 1-1 Important changes in OpsCenter 7.7

DescriptionUpdate in OpsCenter 7.7

OpsCenter 7.7 does not support Solaris Sparcand Solaris x86 platforms.

■ OpsCenter 7.7 Agent is not supported onSolaris platform.

■ OpsCenter 7.7 does not support clusteringon Solaris platform.

■ OpsCenter 7.7 does not supportLanguage Packs (LP) on Solaris platform.

Removal of Solaris Sparc and Solaris x86support

OpsCenter now supports Language Pack(LP) also on UNIX along with Windowsplatform.

Language Pack (LP) support on UNIX

26Overview of NetBackup OpsCenterAbout what's new in NetBackup OpsCenter 7.7

Table 1-1 Important changes in OpsCenter 7.7 (continued)

DescriptionUpdate in OpsCenter 7.7

Starting with version 7.7, NetBackupOpsCenter no longer supports Search andHold option. However, OpsCenter continuesto show certain hold related information.

■ When you upgrade to NetBackupOpsCenter 7.7, you cannot perform asearch for backup images.

■ The existing saved searches of backupimages are deleted.

■ The legal holds are converted to userholds

■ You can manage the holds by using thenbholdutil command.For more information about the command,see Symantec NetBackup CommandsReference Guide.

■ The Hold Reports are deleted uponupgrading to 7.7. If you have savedcustom reports containing the filtersrelated to indexing, those filters areautomatically deleted from the report.

Removal of NetBackup Search option

About OpsCenter componentsThis section describes the following OpsCenter components:

About the OpsCenter ServerThe OpsCenter Server, the core of the architecture, is a Web application thatnormalizes backup data that it collects from various applications. This normalizeddata is used for reporting on backup-related information.

OpsCenter Server is supported on Windows and UNIX platforms.

Note: You must install OpsCenter Server, Agent, and View Builder of the sameversions. For example, Server 7.7 is compatible only with Agent 7.7 and ViewBuilder 7.7.

The OpsCenter Server comprises the following components:

27Overview of NetBackup OpsCenterAbout OpsCenter components

A Sybase SQL Anywhere database management system containing datarelated to back up service usage and expenditure, cost metrics andchargeback formulas, and alerts.

See “About the OpsCenter database” on page 29.

OpsCenter database

A set of common authentication runtime libraries and processes that enableusers to log on once to access multiple products.

OpsCenter AT validates identities based on external name spaces. Examplesof name spaces are Active Directory or other LDAP servers, UNIX identitiesbased on password files, NIS/NIS+ repositories, or any identities that canbe authenticated through PAM (Pluggable Authentication Module). It alsoprovides a private user repository for service identities.

See “About OpsCenter AT” on page 30.

OpsCenter AT

A component that provides policy-based alert management, includingnotification, custom actions, and SNMP management capabilities.

Alert Manager

A common Web server (that uses Java Server Pages) and a JRE to servethe OpsCenter console.

Symantec Web Server and JavaRuntime Environment (JRE)

A common Veritas Licensing Module and API used to add, change, andremove Veritas product license keys.

Veritas Licensing Manager

A common component that uses socket passing to reduce the number ofports that are required to be open across a firewall. Symantec Private BranchExchange uses a paradigm similar to the paradigm of a telephoneswitchboard. Calls placed to a switchboard are redirected to a knownextension. In the PBX exchange, client connections that are sent to theexchange’s port are redirected to an extension that is associated with theOpsCenter Server.

Symantec Private Branch Exchange

About the OpsCenter Server shows the architecture of the OpsCenter Server.


Figure 1-1 OpsCenter Server architecture

OpsCenter Server

AlertService

ReportingService

View BuilderService

LicensingService

SecurityService

OpsCenter AT

CORBAService

Database Access Layer

OpsCenterDatabase

(Sybase DBMS)Server Communication Layer

SymantecBackup Exec

OpsCenter Agent

Symantec NetBackup

View Builder Console OpsCenter Console

OpsCenter Web Server

NBSLCommunication

(CORBA)

CLI

SymantecPureDisk

(WebServices)

About the OpsCenter databaseOpsCenter uses Sybase SQL Anywhere database management system as arepository for the backup data, such as backup service usage and expenditurereports, cost metrics, chargeback formulae, and alerts.


OpsCenter uses a Sybase SQL Anywhere database installation that is separatefrom the NetBackup database.

Except for a very small number of system settings, all information that is in the Webuser interface is contained in the OpsCenter database, which consists of a singlecross-platform database file.

The OpsCenter database is completely embedded and requires no additionalinstallation steps. The Sybase database is also self tuning and does not require adatabase administrator to maintain it.

OpsCenter does not support upgrades from NOM and VBR.

About OpsCenter ATThe Symantec Product Authentication Service (AT), which consists of Root Brokerand Authentication Broker is embedded with the OpsCenter Server software. ThisAT service is very specific to OpsCenter and therefore, it is called OpsCenter AT.

Note: No other Symantec product can use OpsCenter AT for user authentication.

In a clustered OpsCenter setup, each cluster node has an embeded AT binary. Allcluster nodes share the same AT configuration and the authentication data existson a shared disk.

Name of the Symantec OpsCenter Authentication Service opsatd.

Note: In case of a fresh OpsCenter installation, OpsCenter AT is installed alongwith OpsCenter Server installation. If you are upgrading to OpsCenter 7.7 from 7.5or a previous version, you need to consider various scenarios and take appropriateactions. Refer to the 'About OpsCenter upgrade scenarios' section from theOpsCenter Administrator's Guide.

About the OpsCenter AgentThe OpsCenter Agent collects data from Symantec Backup Exec. The OpsCenterAgent relies on the Java Runtime Environment (JRE) to perform its functions. Italso requires embedded AT (Symantec Product Authentication Service) toauthenticate itself with the OpsCenter Server. Both JRE and AT libraries are installedautomatically with the Agent installation.

OpsCenter Agent is supported on Windows.



OpsCenter formats the information collected from the following target products anddisplays it through the OpsCenter console:

■ Symantec NetBackup and NetBackup Appliance

Note: Starting from OpsCenter 7.6.1, you do not need to install and configureOpsCenter Agent to collect data from NetBackup. OpsCenter uses NetBackup'sNBSL component or bpjava protocol to collect data from NetBackup.

■ Symantec Backup Exec (Windows only)

OpsCenter Server collects NetBackup data using NBSL in the following scenarios:

■ If you want to collect tape drive information, media, policy and schedule, job, orskipped file data from a NetBackup master server of any supported version.

■ If you want to collect any data type (except traditional and capacity license data)from NetBackup master servers of 7.6 or later version.

The core of the OpsCenter Agent is a Java Virtual Machine (JVM) on which yourun different data collectors. The OpsCenter Agent communicates with theOpsCenter Server, schedules backup data collection data types, and receivescommands through the CORBA API.

As the OpsCenter Server relies on Symantec Product Authentication Service toauthenticate connections between the OpsCenter Agent and OpsCenter Server,the Symantec Product Authentication Service client libraries reside on the Agenthost.

The OpsCenter Agent consists of the scheduler, CORBA Client/Server, and datacollectors that collect backup data from all available backup applications. TheScheduler and CORBA form the agent core.

These parts of the agent are described in the following topics:

See “About the scheduler” on page 31.

See “About the CORBA Client/Server ” on page 32.

See “About data collectors” on page 32.

About the schedulerThe scheduler performs three basic functions for the OpsCenter Agent:


■ Checks and queues the data collection schedules of all running data collectors.

■ Sends periodic heartbeat messages to the OpsCenter server to ensure thereliability of communications between the Agent and the Server.

■ Monitors modifications that are made to the Agent configuration using theOpsCenter console, which are stored on the OpsCenter Server.

About the CORBA Client/ServerThe OpsCenter Agent implements a CORBA server that listens on a configurableport that allows the OpsCenter console to get the runtime status of the Agent. (Thedefault port is 7806.) When you send a request to get the Agent status through theOpsCenter user interface, the OpsCenter Server sends the request to the CORBAServer to receive the requested information.

The Agent behaves as a CORBA client when sending data or alerts to the OpsCenterServer.

About data collectorsThe data collectors convert the data specific to back up products into a format thatcan be used by the OpsCenter Server. Each data collector must conform to aninterface that defines its interaction with the OpsCenter Agent. The data collectoris implemented in a way that suits the underlying backup product.

Data collector configurations consist of general parameters, such as logconfigurations and data collection event definitions, which are shared by all datacollectors, and product-specific values.

You must configure a data collector on the OpsCenter Agent host that collects datafrom a backup product host.

About Agent configuration and loggingAgent configuration settings are stored in the OpsCenter database. The OpsCenterAgent also caches the latest version of the configuration settings in the agent.conffile. The agent compares the local agent.conf file with the one stored in thedatabase when the agent process is started. If the agent process has alreadystarted, any changes made to the local agent.conf file do not take place until theagent is restarted.

Note: You should not modify the agent.conf file. You should change the agentconfiguration settings using the OpsCenter Agent configuration user interface.


Any changes that you make to the Agent configuration settings are reflected afterthe next heartbeat.

A heartbeat is a request that the OpsCenter Agent sends to the OpsCenter Serverto check for any new changes in the configuration settings. By default, a heartbeatis sent every minute.

Logging for the agent core and individual data collector is administered in the samefashion but written to different log files.

About the OpsCenter OpsCenter View BuilderThe OpsCenter View Builder is an application in which an administrator creates,modifies, and manages access to the OpsCenter views that users see in the console.

The OpsCenter View Builder relies on the AT client libraries which is installedautomatically to communicate properly with the OpsCenter Server. To use theOpsCenter View Builder, you need to provide logon credentials as you do whilelogging onto the OpsCenter console.

See “Logging on to the Symantec NetBackup OpsCenter console as a default adminuser” on page 48.

When you run the OpsCenter View Builder .exe file, it is directly connected to theOpsCenter Server. The View Builder fetches the existing object view definitionsfrom the OpsCenter database and displays them in the OpsCenter console. Theactions that you perform using the View Builder console are then stored in theOpsCenter database.


About using the OpsCenter consoleThe following sections describe how to access and use OpsCenter. They includehow to log on and log off and how the console works.

For information on how to understand and use the various OpsCenter views andrelated tasks, see the OpsCenter online Help. Context-sensitive help is availablefor all console views, task dialog boxes, and wizard task screens.

To access the online Help, use the Help option in most dialog boxes and wizardscreens. You can also use the Help option on the title bar of OpsCenter views.

33Overview of NetBackup OpsCenterAbout using the OpsCenter console

The OpsCenter online documentation assumes that the user has a good workingknowledge of NetBackup and its concepts and components.

Portions of the online Help may refer the user to other NetBackup documentationfor descriptions of NetBackup fields and components.

The following NetBackup documents are referenced in the OpsCenter online Help:

■ NetBackup Administration Console Help

■ NetBackup Administrator's Guide for UNIX, Windows, and Linux, Volume I

■ NetBackup Troubleshooting Guide for UNIX, Windows, and Linux

About starting the OpsCenter consoleThe OpsCenter Server is the focal point for centralized management of theNetBackup servers (version 7.0 and later) in your backup environment.

When you install Symantec NetBackup OpsCenter, you select the computer thatserves as the OpsCenter server. When you start the OpsCenter console to manageand monitor your NetBackup environment, you open a connection to the OpsCenterWeb interface.

About web browser considerationsConsider the following recommendations and requirements for the web browser tobe able to access the OpsCenter console.

The following requirements and recommendations should be considered for theweb browser to access OpsCenter console:

■ The OpsCenter console uses pop-up menus. If you use pop-up blockers withyour web browser, some of these menus may not display properly. You mustdisable pop-up blocking or add the OpsCenter web address to the list ofacceptable sites in your browser.

■ JavaScript should be enabled for all the browsers.

■ In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect tothe OpsCenter server using Internet Explorer version 6,7,or 8 with 128 bit cipherconfiguration, then following steps need to be followed:

■ Find server.xml file atOpsCenter\gui\webserver\conf for Windows server/opt/SYMCOpsCenterGUI/gui/webserver/conf for UNIX/Linux server.

■ Find below cipher configuration in server.xml file.

34Overview of NetBackup OpsCenterAbout starting the OpsCenter console

■ Append below list of ciphers in 'ciphers' attribute.SSL_RSA_WITH_RC4_128_MD5,

SSL_RSA_WITH_RC4_128_SHA,

SSL_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA

■ Restart OpsCenter WebServer service.

■ In case of Internet Explorer 7.0, ActiveX should be enabled. This is becauseAjax is supported through ActiveX for Internet Explorer 7.0.

■ Ensure that the character encoding for the browser is Unicode (UTF 8) beforeyou access the OpsCenter console.Open the Internet Explorer browser and select View > Encoding > Unicode(UTF-8).Open the Mozilla Firefox browser and select View > Character Encoding >Unicode (UTF 8).

■ On some server systems, you may see a blank page when you try to accessOpsCenter using Internet Explorer 7.0 and above versions. This issue is causeddue to high security level in server systems. If you encounter this issue, openInternet Explorer and click Tools > Internet Options. Click the Security taband select 'Internet' icon as the zone. Click Custom Level.... In the SecuritySettings dialog box, browse to Miscellaneous > Allow META REFRESH and


select Enable. Click Yes to confirm that you want to change the security settingsfor the zone, and then click OK.

Note: In case you do not want to change your security settings, you mustmanually append /opscenter to the OpsCenter URL. This action must be takenevery time you access OpsCenter and face this issue.

■ On some server-class systems, an enhanced security configuration can causesome pages to not display properly in Internet Explorer. If you encounter thisissue, add the OpsCenter URL to the Trusted-sites list and lower the securitysetting. To resolve this issue, open Internet Explorer and select Tools > InternetOptions > Security to configure the Trusted-sites list and lower the securitylevel.

■ If you use Internet Explorer 8.0 or 9.0 to access the OpsCenter console, securitycertificate warnings appear when you access a pop-up menu. Select Continueto this website (not recommended) to open the pop-up menu. Once you selectthis option, the security certificate warnings do not appear on the pop-up menus.

■ If you use Internet Explorer 9.0 to access the OpsCenter console, you may notbe able to download or view reports, jobs, or audit trails data when you exportit from OpsCenter. More details on how to resolve this issue are available.See “Exporting OpsCenter reports or data with IE 9.0” on page 42.

■ If you use Internet Explorer 8.0 or 9.0 to access the OpsCenter console, ensurethat you select the standard versions of IE 8.0 or 9.0 and not their compatibilitymode.To select the standard version on your IE 8.0 or 9.0 window, press F12. TheF12 window opens. From the Menu bar click Browser Mode:, you can view thedifferent IE versions - Internet Explorer 7, Internet Explorer 8, InternetExplorer 9, Internet Explorer 9 Compatibility View. Select Internet Explorer8 or Internet Explorer 9 to access the OpsCenter console.

■ If you use Internet Explorer 10 to access the OpsCenter console, you mustchange the default browser mode from Internet Explorer 10 Compatibility Viewto Internet Explorer 10.To change the browser compatibility view mode, press F12 from the browserto open the Developer Tools window. From the Menu bar, click BrowserMode:Internet Explorer Compat View, and then select Internet Explorer 10.

■ A known issue in Firefox 8.x causes the downloaded attachments to be namedas ExportReportAction.do or some other file name and type which cannot beopened. This issue affects you if you use Firefox 8.x to access the OpsCenterconsole and generally occurs when you export a report or export job and auditlogs. Because of the Firefox 8.x issue, when you export an OpsCenter report


for instance, the report is saved by the name ExportReportAction.do anddoes not open if you try to open it.To resolve this issue, Symantec recommends that you upgrade to Firefox 9.0.In case you want to continue using Firefox 8.x, when you export a report or joblogs using Firefox 8.x and are prompted to open or save the exported file, clickSave File. In the Enter name of file to save to dialog box, select the Save astype asAll Files and then rename the file with the proper extension (like replacethe default name ExportReportAction.dowith filecount.pdf) and click Save.You can then open this report.

Note: If you do not see Enter name of file to save to dialog box, click Firefox> Options > General and check Always ask me where to save files option.

■ The web browser cache must be cleared.

Note:Refer to the compatibility matrix that is posted on the Symantec Support website for the latest information on the browsers that OpsCenter supports. Thisdocument is posted at the following URL:

http://www.symantec.com/docs/TECH76648

About accessing the OpsCenter consoleBefore accessing the OpsCenter console, review the following section thoroughly.

See “About web browser considerations” on page 34.

On a system that has a network connection to the OpsCenter server, start a Webbrowser.

In the Web browser address bar, enter the following: http://host.domain/opscenter

host.domain is the fully qualified domain name of the OpsCenter server and canalso be an IP address.

Note:By default, OpsCenter tries to run on port 80 (HTTP). If port 80 is not available,OpsCenter can use a different port. To know the HTTP and HTTPS port thatOpsCenter uses, run the configurePorts utility. RunINSTALL_PATH\OpsCenter\gui\bin\goodies\configurePorts.bat -status onWindows hosts or/SYMCOpsCenterWebGUI/bin/goodies/configurePorts.sh

-status on UNIX hosts. For example, if OpsCenter uses HTTP port 8181, thenuse http://host.domain:8181/opscenter.


http://www.symantec.com/docs/TECH76648

You can also use the URL that is presented at the end of the OpsCenter serverinstallation to access OpsCenter.

You must supply logon credentials on the OpsCenter logon screen. For anadministrator initial logon, the user name is admin and the password is passwordor any custom password that you chose during the installation.

Select OpsCenterUsers(vx) from the Domain drop-down list and click Log On.

See “Logging on to the Symantec NetBackup OpsCenter console as a default adminuser” on page 48.

Disabling the Untrusted Connection page in Mozilla FirefoxWhen you access OpsCenter in Mozilla Firefox, you may see the following UntrustedConnection page.

--------------------------------------------------------------

This Connection is Untrusted

You have asked Firefox to connect

securely to , but we can't confirm

that your connection is secure.

Normally, when you try to connect securely,

sites will present trusted identification to prove that you are

going to the right place. However, this site's identity can't be verified.

What Should I do?

If you usually connect to

this site without problems, this error could mean that someone is

trying to impersonate the site, and you shouldn't continue.

Technical Details

I Understand the Risks

--------------------------------------------------------------

Your choice is either to click Get me out of here, which takes you to the MozillaFirefox start page, or to click Add Exception (when you expand the I Understandthe Risks section) and permanently disable the page.


To disable the Untrusted Connection page in Mozilla Firefox

1 On the Untrusted Connection page, expand I Understand the Risks sectionand click Add Exception.

2 In the Add Security Exception dialog box, click Get Certificate.

3 To make this exception permanent, make sure that the Permanently storethis exception option is checked. This option is checked by default.

4 Click Confirm Security Exception.

5 Restart your browser for the changes to take effect.

Disabling security certificate warnings and HTTPS redirectionin browsersWhen you log on to the OpsCenter console, you may see security certificatewarnings on Mozilla Firefox and

Documents

Symantec NetBackup OpsCenter Administrator's …...SizingtheContentpane 63 AbouttheOpsCenterstatusbar 65 Statusiconsandcolorsintheconsole 65 Aboutusingtables 67