SYMANTEC VISION 2012 - Veritas · 2016. 7. 4. · SYMANTEC VISION 2012 What advice would they give to other companies (large or small) about protecting their business and data? (customer)

SYMANTEC VISION 2012



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Region Japan

Sendai is a city with a population of one million and is the political and economic center of Japan's Tohoku (northeast) Region. Sendai is frequently called a branch-office economy, because very few major companies are headquartered in the city. The city's economy heavily relies upon retail and services – the two industries provide approximately two thirds of the employment and close to half of the establishments

Tohoku Region

Profile and impact


Profile and impact The Largest Earthquake to Hit Japan

Magnitude 9.0

The Tsunami Maximum wave height 38 meters (124ft) recorded on the Pacific coast An area of 248 square miles were flooded

Fukushima Daiichi Nuclear Power Plant A nuclear power emergency

Tokyo A maximum quake intensity of 5 was measured Public transportation was stopped Approximately 120,000 individuals struggled to get home


Fujitsu Reaction

People: Confirm the safety of all employees and family members of the Fujitsu Group

• Rapidly assess the safety and needs of employees

• Assess the general situation of people in the area and begin to understand the needs of the general

population

Business: Determine the extent of damage of each plant

• Assess the overall damage to Fujitsu facilities for all Prefecture within the disaster zone

• Coordinate immediate actions required for disaster recovery


Fujitsu Actions

3/11 3/12 3/15 3/17 3/24 4/1 4/2 4/11

Earthquake & Tidal Wave

6.2 quake: Nagano 6.3 quake: Honshu Tsunami continues

Nuclear Reactor in flames, radiation leakage

25mi radius around reactor

Food contamination reported 12 prefectures/2.3M people without water

Fuel, coordination, radiation leakage concerns, resources and logistics issues hamper recovery

Reactors stabilized

3/16

Reconstruction assistance for Volunteer support and NPO

Emergency Response phase Reconstruction phase

Assess Safety needs & business impact to secure employee welfare

Launch local emergency response

headquarters

Design Cloud-based Recovery solutions

Verify needs & deliver support for recovery

Recovery phase

Launch Cloud recovery

solutions

Rapid response utilizing cutting edge technology to deliver life saving solutions

People Business Data


Mechanism, System

Cloud-Based Disaster Victim Assessment System

Distributed to 70 organizations by Collaborating with NGOs

Collection of information in evacuation centers

Benefits of a Cloud-based system Quick launch: the system was launched two weeks after the quake Large volume of data: the system handled large volumes of data which could not be managed using spreadsheets, etc. Response to the changing situation: new functions were added as required, based on the changing situation.

Matching support needs with available resources

Problem： Relief supplies are not sent to the right locations.

Solution: An IT system is needed to coordinate deliveries.

Needs -Collection methods

- Info. Management

- Prediction of changes

Matching - Info. Sharing

- Collection of

contact points

- Availability of goods

Delivery - Results

- Delivery methods

Organizational activities

Fujitsu’s Social Contribution

http://jp.fujitsu.com/solutions/crm/crmate/?mate=FJM_solution


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5/8

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55%

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65%

81% 83%

86% 87% 88%

89% 90% 92%

95%

1995 Hanshin earthquake 2,751

incidents

# o

f cu

sto

mer

cas

es

# of Disaster Related Incidents (Customer Cases)

Disaster cases Brown-out cases Handled cases

10% 8%

24%

22%

36%

Hardware damage

water

corruption

falling

power outage

other

3,719 Incidents East district

Overview of the Disaster Fujitsu serviced nearly 5,000 customer cased in less than 2 months. More than 2X the number of incidents from the 1995 Hanshin earthquake • Direct Earthquake and Tsunami damage resulted in 34% of customer incidents • Power outage and power related issues resulted in 30% of customer incidents

Fujitsu Shimane Factory was dramatically effected by the disaster


+ + 22 March 2011:

Production fully redirected + +

Earthquake damage to Fujitsu Isotec factory required Business “failover” to recovery sites. • Redirected production capabilities to

recovery sites • Production was operational within 10

days


Customer Sites

Pharmaceutical Customer

• Develop a backup system by installing new

servers in western Japan and connected with

servers in the disaster-affected area.

• To introduce a more robust backup system by

securing electricity supply.

Financial Services

• Remove cash from ATMs which drifted as a result of

the tsunami

• Secure customer data and system assets

• Disassemble, rinse out and recover HDDs from PCs

and servers

• Recovery and security of confidential customer data

Abnormal shut down without UPS installation Disks were damaged, data was lost

Execution of reboot Recovery processes had been prepared beforehand, but did not work as planned/described

Air-conditioning stopped The temperature in computer rooms rose and temperature for servers was exceeded

Affects on commuting Trains and subways were forced to stop operating

Business Issues

Business Solutions


Case study : Food Industry

Post 3/11 Issues: • Recover receivable & booking operations • Restore corporate communications & networks

Customer: Food industry, Tohoku branch Warehousing, processing and sales of food for the Japanese market

Fujitsu Solution:

• Protect key applications with Data Protection

in the Data Center

• Restore corporate network utilizing Fujitsu

Wireless Networking technology

Business

IP

【Before】 HQ

Intranet Broad Band

Farm, Factory

DC in Tohoku area

financial mail

delivery DNS

Sales office

servers

【After】

Farm, Factory

HQ DC in Tohoku area

Sales Office

server

s

financia

l Mail

delivery DNS

Disaster Impact: • Data Center and facilities intact • Network Outage disabled mission critical

business operations.

Business IP

Internet

FENICS


Case Study: Manufacturing Industry

Tokyo

Fukushima

Headquarters

Production data center

x86 Servers (many)

Main factories

• Within 20 miles from the

Fukushima Nuclear Power plant

• Multiple factories

• Production data center

• Mainframe server

• x86 servers (many)

Customer: Large Enterprise business in manufacturing sector

Profile: Headquarters in Tokyo this customer has long history of success in Japan with many factories throughout the country, including major production capabilities located in Tohoku

Data Centers: 2 large data centers located in Fukushima and Tokyo serve the company


What happened at the customer site?

•Servers submerged •Network down

3/11 3/12

Damage Confirmed Tele-conf between HQ & Fukushima

3/15

Back office operation (ie ordering) relocated to Tokyo

Re-started Mainframe and server operation

3/17 3/24 4/1 4/2 4/11

Fukushima: Although the area was quarantined the following data center recovery was accomplished: • Transfer Mainframe backup data, invoices and

operation to HQ • Transfer Network Storage system to other facility Tokyo: Power Black outs cause data center outages

Fukushima Operation restarted

Fukushima site Recovered HDDs from Datacenter

Fukushima Recovered networking

Fukushima earthquake caused water supply suspension and black out

Earthquake & Tidal Wave

6.2 quake: Nagano 6.3 quake: Honshu Tsunami continues

Nuclear Reactor in flames, radiation leakage

25mi radius around reactor

Food contamination reported 12 prefectures/2.3M people without water

Fuel, coordination, radiation leakage concerns, resources and logistics issues hamper recovery

Reactors stabilized

3/16

Fukushima workers evacuated

Impacted by loss of life, loss of infrastructure and more while surrounded by complete chaos at every level the customer continues to recover business operations.


after April 2012

Tokyo

Fukushima

Headquarter

Production data center

x86 Servers

Main factory

• Factories operational

• Production data center

x86 servers

Tatebayashi

Fujitsu Data Center

Fukushima mainframe

moved to Fujitsu IaaS

cloud services in

Tatebayashi

Customer Recovery – 1 year later Fujitsu cloud service (IaaS) in Fujitsu Tatebayashi datacenter replaces Fukushima

mainframe connected to mission critical apps in Fukushima Next step: Reshape Data Protection with a DR site ( including Storage systems, tapes and

backup)


What advice would they give to other companies (large or small) about protecting their business and data? (customer) assuring cost effective and operation effective backup or data recovery process. Assure to keep budget for backup and DR for future. Using Fujitsu’s cloud service provided by Fujitsu datacenter is one of the method.

No one in the company imagined that this type of disaster will occur. Protecting the physical site (datacenter) is not enough. Always think about people first because we have lost few employees including several key IT administrators from this catastrophe. You need to understand that people are operating and managing the system therefore need a backup of skilled people. .. store the data in two locations and implementing DR. We’re considering to operate two “active” datacenters in future. Your company will fail or bankrupt if you can’t protect the data. CEO, CIO, CTO and CFO of the company should invest on ‘business continuity plan’ as a top priority!! For us, we felt Fujitsu has reliable datacenter, solution and cloud technology. That’s why we’re using Fujitsu’s cloud service.

What We Learned…


Investment point for management level

293%

136%

124%

Business

Continuity

151% Reduce

Cost

145% compliance

Globalization

Create new

business

Before 3.11

After 3.11

Above percentage is a comparison that before 3.11 into “100”

618 answers available from management levels

Source : MACROMILL Research “Focus area for IT system investment in 2011”

CEO Priorities

Post 3/11 Reshape

Data Protection


Lessons

Alternative offices for post-disaster business continuity is essential:

– Off-site Resources: Fukushima offices shut down due to the nuclear plant accident. Customers relocated employees offsite (HQ) to process year ending operations.

– Work at home Resources: IT department provided with remote access tools to enable home-based support services for the Kansai-area.

Recovery System failures:

– Company“X” discovered emergency systems were inadequate

– Company”Y” automation system outage resulted in manual operations and shipping restrictions

– Company”Z” Decentralization should be considered as an alternative to expensive duplexed mission-critical systems


Lessons

Don’t Under Estimate Data Protection

– As a precautionary measure in case of power shortages, an off-grid power system for server rooms was set up.

– From the perspective of business continuity, enablement of remote access is necessary. However, security policies need to be reconsidered and proper countermeasures to be provisioned.

– Currently provisioned for one center, data back up at a remote location is needed

– Consideration of relocation to datacenters and cloud usage

Cloud considerations for recovery

– The infrastructure outages (power & network) resulted in 20 day outages and continuing planned outages due to power blackouts

– Disruption of communications revealed the need for cloud-based mail systems.

– Cloud or internet bases emergency contact portals for email outside of office and remote access for employees is necessary


Reshape Perspectives

Perspectives of balancing Risk vs Security (Risk vs Cost) change once an “event” makes the risk a reality

A consistent message from the 3/11 Event: Reshape Perspectives Now.

It wont be that bad

I cant afford to have that ever happen again

Focus on the immediate

Be better prepared

Pre-Event Perspective

Post-Event Perspective


Reshaping Your Perspectives

Po

wer

IT H

W

Ne

two

rk

IT S

W

Hu

man

err

or

Flo

od

Sto

rms

Hu

rric

ane

Fire

Torn

ado

Terr

ori

sm

Oth

er

40%

25% 19%

15% 13% 17%

3% 9% 5% 3% 1% 4%

Your Investment

Business Impact

$/o

uta

ge H

r D

olla

rs

CAPEX

OPEX

Probability What is the risk

$ Lost Revenue

Forrester Disaster Recovery Journal 11/10

$350K/hr

$ $

$

$

$

$ $

$ $

$

$ $


RTO RPO

Now

RTO (Recovery Time Objective): How soon after the event is the application available again?

RPO (Recovery Point Objective): How much data has been lost?

21

Time

Last known good image

All modifications that are lost.

Application is available again

Application Downtime

Analyze

Restore

Recover

Recover your data

Yesterday

24 hrs


RTO

RPO

Data

Pro

tectio

n S

chem

e

Sync

hro

nous

Async

hro

nous

Exte

rnal

Sto

rage

Standby Method

No Standby Cold Standby Warm Standby Hot Standby

No downtime 24 hours

1 Day

1hour

20 days LevelⅠ

LevelⅡ Level Ⅲ

Level Ⅳ

LevelⅤ Real Time

RPO: Recovery Point Objective

RTO: Recovery Time Objective Data Recovery

Data Recovery System

5 Levels of Data Protection

Data

System

Business Recovery

Rem

ote

Data

Tra

nsfe

r

Level0

Data Protection Methods




1 D

ay

1hour

20 days

LevelⅠ

Level Ⅱ Level Ⅲ

Level Ⅳ

Level Ⅴ

Real Tim

e

RTO: Recovery Time Objective

Data

Level 0

Data Protection Methods

System

RPO

: Recove

ry P

oin

t O

bje

ctive

Cost

Ris

k

High Low

High

Low

tape

Tape and truck

Hot Site Syn REC

Cold Site aSyn REC

Reshape Data Protection

Syn

chro

nous

Asy

nchro

nous

Exte

rnal

Sto

rage

Rem

ote

Data

Tra

nsfe

r

Cloud


Syn

chro

nous

Asy

nchro

nous

Exte

rnal

Sto

rage



1 D

ay

1hour

20 days

Real Tim

e


Rem

ote

Data

Tra

nsfe

r

RPO

: Recove

ry P

oin

t O

bje

ctive

Cost

Ris

k

High Low

High

Low

NetBackup™ Cloud Storage

Data Center NetBackup

SSL & AES 256 Encryption

• Bandwidth throttling • Cloud Configuration Wizard • Support for NetBackup Accelerator • OpsCenter usage and chargeback reporting

Data Protection to the Cloud


Syn

chro

nous

Asy

nchro

nous

Exte

rnal

Sto

rage



1 D

ay

1hour

20 days

Real Tim

e


Rem

ote

Data

Tra

nsfe

r

Data Protection: Optimization RPO

: Recove

ry P

oin

t O

bje

ctive

Cost

Ris

k

High Low

High

Low

Client/Source Servers

Media Servers

Build-in Dedupe Media Server

Build-in Dedupe Virtual/Physical

Appliance

Build-in Dedupe Media Server

Remote backup site

Primary Site Biz server

ＥＴＥＲＮＵＳＣＳ８００

COPY Data compression data deduplication

ＥＴＥＲＮＵＳＣＳ８００

Backup server

Symantec NetBackup


Syn

chro

nous

Asy

nchro

nous

Exte

rnal

Sto

rage



1 D

ay

1hour

20 days

Real Tim

e


Rem

ote

Data

Tra

nsfe

r

Data Protection: File Services RPO

: Recove

ry P

oin

t O

bje

ctive

Cost

Ris

k

High Low

High

Low

Primary Site

UDS Gateway

Business Server

Backup server

SnapShot

Remote backup site

UDS Gateway

COPY


Syn

chro

nous

Asy

nchro

nous

Exte

rnal

Sto

rage



1 D

ay

1hour

20 days

Real Tim

e


Rem

ote

Data

Tra

nsfe

r

Optimization Choices RPO

: Recove

ry P

oin

t O

bje

ctive

Cost

Ris

k

High Low

High

Low

Production

Target

SAN

SAN Remote

DB

DB

Symantec NetBackup

Symantec Cluster

Hot Failover

■Symantec Cluster ■ standby method: hot standby ■ data backup method: asynchronous REC


Fujitsu Group

Headquarters: Tokyo, Japan

President: Masami Yamamoto

Established: 1935

Operations: 70 countries

Employees: 172,000 worldwide

Stock Exchange: Tokyo, London, Frankfurt, Zurich

Net Sales FY10: US$54.6 billion*

R&D Expenditure: US$2.8 billion

3rd largest IT services provider

Note: US$1 = ¥83. FY 2010 is fiscal year ended March 31, 2011. * Excludes intersegment sales.


Blade Server

Fujitsu BX

Cloud Server

Fujitsu CX

Rack Server

Fujitsu RX

Enterprise Products Full line of Industry Standard Servers and Storage for SME, Branch Offices and Datacenter needs

Tower Server

Fujitsu TX / MX

SAN Storage Systems

ETERNUS DX

File Services/Unified

UDS Gateway

Deduplication

CS800

Tape Virtualization

CS HE

Data Center Services

Management Fujitsu Symantec

Network

Reshaping the Data Center


Reshaping Data Protection - Summary

Understand

business impact

of outages

Reshape

Perspectives

Executive

alignment

Appropriate

technology

Consider

Assessment

Services

Reshape Data

Protection

Recommendations for Reshaping Data Protection:


Documents

SYMANTEC VISION 2012 - Veritas · 2016. 7. 4. · SYMANTEC VISION 2012 What advice would they give to other companies (large or small) about protecting their business and data? (customer)