Synergy 600 user guide - BTDigital Cordless Telephone Answering Machine with Caller Display* and Call Waiting* User Guide WILL AITING OUR VIDER’SABLE T Synergy 3500 user guide ~

Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Synergy 3500Digital Cordless Telephone Answering Machinewith Caller Display* and Call Waiting*

UserGuide

YOU MUST

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O YOUR

NETWORK P

ROVIDER’S

CALLER DISPLAY A

ND CALL W

AITING

SERVICES B

EFORE THESE FEATURES W

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WORK. A

QUARTERLY

FEE IS P

AYABLE


Please open this page for an ‘at a glance’guide to your Synergy 3500


Please open this page for a further ‘at a glance’ guide to your Synergy 3500

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At a glance

Menu button

Use to access andselect the options in themenu, see pages 25-30.

Handset

Internal button

To make internal callsbetween handsetsregistered to the base,see page 55.

Phonebook button

Use to access the 50names and numbersstored in the phonebook,see page 21.Recall/Power button

For use with aswitchboard/ PBX and BTSelect Services, see pages 60and 33.

Also used to switch off the handset, see page 18.

Keypad

Talk button

Use to make, receiveand end calls, see pages18-19.

Secrecy button

During a call press tomute the call so yourcaller cannot hearyou talk to someoneclose by, see page 21.

Also used as a delete,edit and exit button.

Volume buttons

Use to adjust thehandset earpiece speechvolume (see page 19)and handset and baseringer volume, see pages25 and 28.

Also used to access theredial and calls list andscroll through thedirectory, menu options,redial and calls list.

Red light

To indicate that the phone is ringing orin use.

Handsfree button

Use to answer calls or make a call usingthe handsfree mode,see page 20.

Liquid CrystalDisplay

Display shows youincoming caller’sdetails, the nameand/or number youhave dialled, and thestatus of the handset.

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Base

Power/In Use light (Green)

Flashes when the handset is in use.Remains on to indicate mains power.

Charging light (Red)

Comes on to indicatecharging when thehandset is on the base.

Delete

Deletes recordedmessages and memos, see page 44.

Volume

Adjust the loudspeakervolume, see page 36.

Stop

To stop messageplayback, see page 43.

Play

Lets you play and pause yourmessages, see page 43.

Skip forward

Lets you skip forwardthrough yourmessages andmemos, see page 44.

Also allows you to setthe answer delay, seepage 37.

Allows you to selectyour Answer Onlyoutgoing message, see page 40/41.

Skip backward

Lets you skipbackwards throughyour messages andmemos, see page 44.

Also allows you toswitch the audiblemessage alert on oroff, see page 37.

Allows you to selectyour Answer andRecord outgoingmessage, see page 40.

Answer on/off

Switches theanswering machine onand off, see page 36.

Also allows you toselect your outgoingmessage, see page 40.

Message display LED

Indicates when the answering machine is on or off and when the power is on plus how many messages have been left.See page 35.

Page button

Press to page the handset, see page 24.

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Explanation of the display icons

Icon Steady Flashing

EXTExternal line in use Incoming call

INT Internal call Internal call from another handset

In calls list New call received in calls list

3 way conversation in progress

Battery exhausted

Battery weak

Battery half-full

Battery full

Phonebook

Menu in use

Handset linked to base station Out of range or searching for base station

In handsfree mode

Answering machine is switched on

EXT

INT

SYNERGY HS1

EXT

INT

HS1Displays the number ofthe handset at all times.To personalise the

name of your handset,see page 26.

Standby screen

Button combination

*

enter the name enterthe telephone number

During a call, press the during a call until the required level is reached.

During a call, press to switch on and againto switch off.

enter handset number

enter handset number

– keep pressing to scroll.

– keep pressing to scroll.

HANDSET

RING VOL to select volume

SETUP BASE VOL

to select volume


Quick GuideInformation for the handset settings

Function

Answer a call/End a call

Make a call

Redial a number

Store a number in thememory

Dial a number in the memory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

Three way conversation

Access to redial list

Access to calls list

Set handset ringer volume

Set base unit ringer volume

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Redial

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Redial

Calls

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Redial

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Important

*If the handset is sitting in the base when a call comes in, you can pick it up and answer it automatically without pressing the button.

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Button combination

Press and release

After tone speak messagethen press

After tone speak messagethen press

Press and hold when you hear, “Pleaseselect outgoing message”, release button.

To set Answer and Record, press .

To set Answer Only, press .

, either for Answer andRecord or for Answer Only.

after tone speak memomessage then press

To increase

To decrease

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Quick GuideInformation for the answering machine settings

Function

Switch answering machine ON/OFF from the base

Record own Answer and Record outgoing messageusing the handset

Record own Answer Only outgoing message usingthe handset

Set answer mode:

using the base

using the handset

Play new messages:

using the base

using the handset

Record memo messageusing the handset

Adjust base unitloudspeaker volume fromthe base

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Menu Structure

Cont......

Phonebook

Setup

Add

TAM MENU TAM MENU

Delete

Modifiy

Base Vol

Base Mel

Sel Base

Del H/S

PIN Code

Priority

Dial Mode

PABX

Default

Handset 1.....5

Vol Off

Melody 1.....5

Base 1.....4

Auto

PIN?

PIN?

On

Off

Select

Tone

Pulse

Recall Recall 1

Recall 2

PBX1

PBX2

Pause

PIN?

Handset 1.....5

New PIN

Retype

Base

Handset 1.....5

PIN?

PIN?

3 Sec

5 Sec

(Flashes on display when in TAM menu.)

This is a handset See page 46 ‘Using the Synergy 3500 announcement menu. answering machine via the handset’.


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Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press and hold the ✘ button at any time you will return to the standby screen. After 30 seconds if no buttons are pressedthe handset will automatically return to the standby screen.

Handset

Register

Beep

Ring Vol

Ear Vol

Int Mel

Ext Mel

Auto Ans

Name

Language

BS 1234

Keytone

Low Batt

Outrange

Volume 1.....5

Vol Off

Ear Vol 1.....5

Melody 1.....5

Melody 1.....5

On

Off

English

Francais

Deutsch

Nederl

Italiano

Espanol

Portuges

Norsk

Dansk

Svenska

Suomi

PIN?

On or Off

On or Off

On or Off


8

In this guide

At a glanceHandset 1Base 2Display icons 3Quick Guide 4-5Menu structure 6-7

Introduction 9Unpacking your

Synergy 3500 10For your records 10Safety information 11

Setting up 12Plan the location 12

Using the telephone 18Making and receiving calls 18Call timer 18Handsfree 20Redial 20Secrecy 21Name and number

Phonebook 21Paging handsets 24

Handset settings 25

Base settings 28

Caller Display and Call Waiting 31Using Caller Display 31Calls list 31Call Waiting 33

Setting up and personalising your answering machine 35

Message display on the base station 35Answer delay 36Audible message alert 37

Outgoing messages 38

Using the Synergy 3500 answering machine via the base unit 43

Call screening 45

Using the Synergy 3500 answering machine via the handset 46

Memos 48Call screening/Call intercept 49

Remote access 50Time saver 51Operating the answering machine 51

Using Synergy 3000 additional handsets and bases 53

Internal calls 55Transferring calls 55Three-way conversation 55

Help 57

General information 59Guarantee 59Technical information 60Switchboard compatibility 60Switchboard external line

access code 60Recall 60

Index 62

Note

In this user guide, we’ve includedhelpful tips and useful notes. They are shown in a white box like this.

Note

There is a detailed INDEX at the end of this guide, see page 62.


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IntroductionYour Synergy 3500 has been designed for ease of use and madeto the high standards set by BT

Please read the instructions carefullybefore use and keep this user guide forfuture reference.

DECT

By purchasing the Synergy 3500 younow own a product which combinesthe advantages of cordless operationwith the performance of a high quality corded telephone. It complieswith the Digitally Enhanced CordlessTelecommunications (DECT)standard and offers unparalleled quality and features.

You can use up to 5 handsets withyour Synergy 3500 base stationwithout the need for additional wiring.

This user guide applies to both singleand multiple handset systems. Theinternal call functions described inthis guide apply only to Synergy 3500base stations with more than onehandset connected.

Important

If you wear a hearing aid, please note that the Synergy 3500 works by sending radio signals between thebase station and the handset. Thesesignals may interfere with somehearing aids, causing a hummingnoise.

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Unpacking your Synergy 3500

For your records

In addition:

If you have purchased the Synergy 3500 Twin:

One Synergy 3000 handset

One Synergy 3000 charger

2 x AAA rechargeable batteries (Ni-MH)

One battery cover

One power supply for charger(Item code: 003313)

One belt clip

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof ofpurchase is required so please keepyour receipt.

If you change your PIN, keep a recordof the new number here: (original setting 0000)

See page 29 for more information.

If anything is missing, please contactyour place of purchase immediately.

One Synergy 3500 base station

One Synergy 3500 handset

2 x AAA rechargeable batteries (Ni-MH)

One battery cover

One power supply for base station(Item code: 005391)

One telephone line cord

One belt clip

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General

Only use the power supply included with the product. Using an unauthorisedpower supply will invalidate yourguarantee and may damage the telephone.The item number for the power supplyused with the base station is 005391. The item number for the power supply used with the charger is 003313 (onlyapplicable when you have purchased theSynergy 3500 Twin).

Only use the approved rechargeablebatteries supplied. Spare rechargeablebatteries are available from the SynergyHelpline 08706 058 047.

Do not open the handset or base station.This could expose you to high voltages or other risks. Contact the Helpline for all repairs.

Radio signals transmitted between thehandset and base may cause interferenceto hearing aids.

It is recommended that advice from a qualified expert be sought before using this product in the vicinity ofemergency/intensive care medicalequipment.

It is recommended that if you have a pacemaker fitted you check with amedical expert before using this product.

Your product may interfere with otherelectrical equipment, e.g. TV and radiosets, clock/alarms and computers if placedtoo close. It is recommended that youplace your product at least one metre

away from such appliances to minimiseany risk of interference.

Never dispose of the batteries in a fire.There is a serious risk of explosion and/orthe release of highly toxic chemicals.

Cleaning

Simply clean the handset and base stationwith a damp (not wet) cloth, or an anti-static wipe. Never use household polishas this will damage the product. Neveruse a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when thebatteries are being recharged. This isnormal. However, we recommend that you do not place the product onantique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres,or place it in locations preventing the free flow of air over its surfaces.

Do not submerge any part of yourproduct in water and do not use it indamp conditions, such as bathrooms.

Do not expose your product to fire,explosive or other hazardous conditions.

There is a slight chance that your phonecould be damaged by an electrical storm.We recommend that you unplug thepower and telephone line cord for theduration of the storm.

Safety information

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1 Connect the power supply tothe base

Plan the location

Position your Synergy 3500 within 2metres of a power socket and phonesocket otherwise extension cables willbe required.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not place your Synergy 3500 productin the bathroom or other humid areas.

Setting upFollow these steps to set up your Synergy 3500 ready for use

Plug the power adaptor into the mainspower socket and switch on. The greenPower/In Use light comes on. YourSynergy 3500 will announce the default

settings of the answering machine, seepage 16, and the message counter willbe displayed.

Note

The base station must be plugged intothe mains power socket at all times.

Note

The message counter will flash between O and C until the day andtime are set, see page 15.

Note

The Synergy 3500 has a range of up to 300 metres outdoors and up to 50 metres indoors. The range will bereduced when there is no clear line of sight between the base and handset.Thick stone walls can severely affect the range.

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Before you use your Synergy 3500 forthe first time, it is important to havethe handset batteries fully charged.The batteries need to chargecontinuously for at least 16 hours to reach full charge.

Place the handset on the base. Thered charging light will come on. Thehandset comes pre-registered to thebase station as SYNERGY HS1. This isshown on the display. The icon andthe battery icon are shown on thedisplay. Once the handset is fullycharged, the display shows a fullbattery symbol.

3 Charge the handset batteries for at least 16 hours

2 Install the rechargeablebatteries in the handset

Battery low warning

If the handset battery symbol is emptyand flashing, and you hear a warningbeep every 10 seconds, you will need to recharge your handset before youcan use it.

The handset uses two rechargeableNickel Metal Hydride (Ni-MH) AAAbatteries which are supplied. Takecare to insert the batteries as shownand then fit the battery cover (thebattery cover may be found in thepackaging with the batteries).

Please note that the red charging lightwill remain on even when the batteriesare fully charged.

BATTERY LEVELS

WEAK HALF-FULL FULL

Note

The symbol on your handset displayindicates when you are in range ofthe base station. If the symbol flashesand you hear a warning beep, you are out of range and will need to movecloser to the base station.

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5 Connect the telephone line cord

Battery performance

Under no circumstances should non-rechargeable batteries be used.Only use the approved batteries, type:rechargeable Nickel Metal Hydride(Ni-MH); size AAA; capacity550mAh 1.2v. Using unapprovedbatteries will invalidate your guaranteeand may damage the telephone.

To keep your batteries in the bestcondition, leave the handset off thebase station for a few hours at a time.(after the intial 16 hour charge).

Please note, however, that new NickelMetal Hydride (Ni-MH) batteries do not reach their full capacity until they have been in normal use forseveral days.

Fully discharging the batteries at least once a week will help them lastas long as possible. However, the chargecapacity of rechargeable batteries willreduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteriescan be obtained from the BT SynergyHelpline 08706 058 047.

Note: Under ideal conditions, thehandset batteries should give about 14 hours talktime or 350 hoursstandby on a single charge. Optimumtimes for talk and standby are onlyachieved when the handset batteriesare fully charged.

Note

It is recommended that you do notconnect the telephone line cord to thephone socket until your handset isfully charged. This will prevent therisk of the batteries dischargingduring a conversation, which couldcause you to lose a call.

4 Connect the telephone line cord to the Synergy 3500 base station

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6 To set the day and time

The message counter on thebase unit will flash between 0 and C until the day and timeare set.

The day and time must be setusing the Synergy 3500 handset.

Your Synergy 3500automatically adds the dayand time to all messages andmemos received.

When you first switch thepower on, the clock is set toSunday, 12.01pm. You canchange the day and time asrequired.

Press the � button twice onthe Synergy 3500 handset.

TAM MENU will flash on thedisplay.

Press the 0 button. The promptwill announce, “To set day andtime press ✱, to hear day andtime press #”.

(Please note that if you pressthe # button this will only allowyou to check the day and time.)

Important

The main menu announcementsare automatically announcedthrough the handset earpiece whenthe � button is pressed twice.

Press the ✱ button. The promptwill announce, “Please enternew day and time after the tone”.

After the tone enter the day,followed by the time using the24 hour clock.

1 = Sun, 2 = Mon, 3 = Tues, 4 = Wed, 5 = Thur, 6 = Fri, 7 = Sat.

For example:

1 1415 = Sunday 2.15pm.

Or

5 0915 = Thursday 9.15am.

You will then hear your settingconfirmed.

Press the ✘ button twice toreturn the handset to standby.

Note

If the day and time is enteredincorrectly, the prompt will announce,“Incorrect, please set again”. Enterthe correct setting within 15 secondsotherwise the handset will return tostandby mode. If the day and time is entered incorrectly three times thehandset will return to standby.

Note

If you have any difficulties setting upyour Synergy 3500 please call theHelpline on 08706 058 047.

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Please see the table below for yourSynergy 3500 default settings.

If you wish to personalise youranswering machine settings, forexample record your own outgoingmessage etc, please see “Setting upand personalising your answeringmachine” beginning on page 35.

The answering machine will now beswitched ON and set to its default

settings so your Synergy 3500 is nowready for use.

Synergy 3500 Default Settings Table

Feature Default Setting

Day/Time Stamp Sunday 12:01 pm

Answer Delay Your answeringmachine will answerafter 6 rings

Audible MessageAlert Tone

OFF

Outgoing Message Answer and Record“Hello your call cannotbe taken at the moment so please leave your message after the tone.”

Answer Mode ON

Base ringer level High

Base loudspeaker volume

Level 5

PIN code 0000

Dialling mode Tone

If you wish to register additionalhandsets, please see page 53.

Additionally, if you havepurchased the Synergy 3500Twin:

1. Connect the power supply to thecharger (item code 003313).

Plug the power adaptor into the mainspower socket on the underside of thecharger.

Plug the adaptor into the mains powersupply and switch on.

2. Install the rechargeable batteries inthe handset.

3. Charge the handset batteries for atleast 16 hours.

Your Synergy 3000 additional handsetcomes pre-registered to the main basestation as SYNERGY HS2. This will beshown on the display.

Your Synergy 3500 Twin is now ready for use.

Note

The charger must be plugged into themains power socket at all times.

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Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461S

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7 Attach the belt clip (optional)

Fit the belt clip onto the back of thehandset if required.

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Using the telephone

Call timer

Making and receiving calls

To make an external call

Press the TALK button. You will hear the dial tone andthe display will show the EXT

symbol.

Enter the number you want. The number is dialledautomatically.

To switch the handset on and off

Press and hold the POWERbutton to switch the handset off.

To switch the handset on,press and hold the POWERbutton again.

Preparatory dialling

Preparatory dialling allowsyou to enter the numberbefore pressing the TALKbutton. This enables you tocorrect any mistakes beforeyou actually make the call.

Enter the number to bedialled.

The number is shown in thedisplay.

(If you make a mistake, pressthe ✘ button to delete theincorrect digit).

When you have entered thenumber correctly, press theTALK button to dial the number.

Your handset will automatically timethe duration of all external calls.

The handset display shows the callduration both during your call and fora few seconds after it is complete.

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Note

To exit and return to the previousmenu at any time, press thebutton. If you press and hold thebutton you will return to the standby screen.

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During a call:

You can adjust the earpiecevolume. There are 5 levels tochoose from.

Press the UP or DOWNbutton until you reach therequired level. This will beshown on the display. eg: EAR VOL 3.

In standby mode:

Press the � button.

Press the DOWN button untilHANDSET is displayed.


Press the DOWN button untilEAR VOL is displayed.


Press the UP or DOWNbutton until you reach therequired level.

Press the � button to confirmthe selected level.

Press and hold the ✘ button toreturn to the standby screen.

To receive a call

When the phone rings thedisplay will show CALL andthe EXT symbol will flash.

If you have subscribed to aCaller Display Service, thenumber (and name if stored in the Phonebook) will bedisplayed.

Press the TALK button.

Or

If the handset is on the base,simply lift it up and speak.

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To adjust the speech volumeduring a call

To end a call

Press the TALK button.

Or

Place the handset back on the base.

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Redial

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You can switch the Auto-Talk featureon or off. Please see page 26.

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You can redial up to 5 of the lastnumbers called. They are stored in theredial list. If you have stored a nameto go with a number in the Phonebook,the name will be displayed instead.See “Name and number Phonebook”,page 21.

RedialTo adjust the handsfree volume

Whilst in handsfree mode youcan increase or decrease thehandsfree volume. There are 5 volume levels to choose from.

Press the UP or DOWNbutton to adjust the volume.

The volume will be adjustedaccordingly.

Calls

Vol

Redial

To answer a call in handsfree

When the phone rings:

Press the HANDSFREEbutton. The call is transferredto the loudspeaker.

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During a call you can switchto handsfree mode.

Press the HANDSFREEbutton. The call is transferredto the loudspeaker.

Press the HANDSFREE button to switch back to usingthe handset.

To switch to handsfree during a call

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To make a handsfree call

Dial the number.

Press the HANDSFREE button.

The display will show the icon to indicate handsfree isactive. You will hear the numberbeing dialled out.

To switch back to using thehandset at any time, press theHANDSFREE button.

To end the call, press theTALK button.

Handsfree allows you to talk to yourcaller without holding the handset andenables other people in the room tolisten to your conversation.

Handsfree

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Press the � button to enterthe menu.

Press the DOWN button.

The display will showPHONEBK, press the � button.

The display will show ADD,press the � button.

The display shows NAME?

Enter the name using theletters on the keypad. Namescan be no longer than 8characters.

Entering names:

Use the keypad letters toenter names, e.g. if you wishto store the name TOM:

To enter the letter T, press the8 button once.

To enter O, press the 6 buttonthree times and wait for thecursor to move across.

You can store up to 50 of your mostfrequently used names and numbersin the Phonebook. Stored numberscan be no longer than 20 digits and a maximum of 8 characters can bestored.

To store a name and number inthe Phonebook

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When on a call you can talk tosomeone in the same room, withoutyour caller hearing.

Secrecy

To switch secrecy on / off

During a call, press the ✘button. The display will showMUTE. Your caller cannot hearyou.

Press the ✘ button again toresume your call.

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Dial from the redial list

Press the UP button to enterthe redial list.

Continue pressing the UPbutton to view the next numberin order of most recent first.

Press the TALK button whenthe number (or name) youwant to call is displayed. Thenumber is dialled automatically.

Redial

Redial

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To dial a name and numberfrom the Phonebook

Press the PHONEBOOKbutton to enter the Phonebook.

Use the UP or DOWN buttonto scroll through.

Or

Enter the first letter of thename you want, e.g. for Tom,press the 8 button to searchfor names beginning with T.

Press the TALK button to dial the number of the namedisplayed. The number isdialled automatically.

To enter a pause in a storednumber

You may want to enter a pausewhen storing internationalnumbers, charge card numbersor if you connect yourtelephone to a switchboard.(For more information onswitchboard use see page 60.)

When storing the number,press and hold the UP button,until a P is displayed, at thepoint where you want to enterthe pause.

You may enter as many pausesas required.

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To enter M, press the 6 buttononce.

If you enter a digit incorrectly,press the ✘ button to delete it.

Press � to confirm the name.You will hear a confirmationbeep.

The display shows NUMBER?

Enter the telephone numberyou want to store.

Press the � button. You willhear a confirmation beep.

Alternatively, press the �button to continue storingentries in the Phonebook.


Note

Press the 1 button once to insert aspace, press twice for a - (hyphen),press 3 times for the number 1.

Note

If you subscribe to a Caller DisplayService (see page 31) and wantPhonebook names to be displayedwhen a call is received from one ofyour Phonebook numbers, you mustensure that you always enter the fulltelephone number, including thenational code.

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To delete a Phonebook entry




Use the DOWN button toscroll to DELETE and pressthe � button.

Use the UP and DOWNbuttons to scroll through tothe entry you want to delete.

When you have found the nameto delete, press the � button.

The number will be displayed,press the � button.

The display will showCONFIRM?, press the � button.

You will hear a confirmationbeep. The number is nowdeleted.


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To edit an entry in the Phonebook




Use the DOWN button toscroll to MODIFY and pressthe � button.

Use the UP or DOWN button tofind the name you want to edit.


Use the ✘ button to deleteunwanted letters. You canenter new letters as shown in‘Entering names’ on page 21.

Press � to store the newname. You will hear aconfirmation beep.

The number will be displayed.Use the ✘ button to deleteunwanted digits and re-enterthe correct ones.

Press the � button to storethe new number. You will heara confirmation beep.


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You can scroll in either direction tosearch through the list.

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To page a handset from the base

Press the PAGE button on thebase.

The handset(s) will ring. The display will show INT flashing.

To stop paging, press thePAGE button again.

Or

To stop paging, press anybutton on the handset.

Paging handsets

You can page your handset(s) fromthe base station to alert a handsetuser that they are wanted or to locatea missing handset.

Page

Page

Note

Paging calls cannot be answered by a handset.

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Handset settings

To adjust the handset ringervolume

There are 5 levels to choosefrom (1-5), or you can turnthe ringer off altogether.


Use the DOWN button toscroll to HANDSET and pressthe � button.

Use the DOWN button toscroll to RING VOL and pressthe � button.

You will hear the currentvolume setting and it will beshown on the display.

Use the UP or DOWN buttonto select the required volume(VOLUME 1-5 or VOL OFF).You will hear a sample ring.

Press the � button to confirmthe new setting. You will heara confirmation tone.


To switch keypad beeps on and off



The display will show BEEP,press the � button.

The display will show KEYTONE,press the � button.

Use the UP or DOWN buttonto select either ON or OFF.



Important

Press and hold the ✘ button at anytime to exit the menu and return tothe standby screen.

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To set the external or internalringer melody

There are 5 melodies tochoose from and you have theoption to choose a differentmelody for external andinternal calls. (Internal callsfor when you have more thanone handset).



Use the DOWN button toscroll to either INT MEL orEXT MEL.


You will hear the currentmelody setting and it will beshown on the display. e.g.MELODY 4.

Use the UP or DOWN buttonto select the required melody.You will hear a sample melody.

Press the � button to confirmthe new melody. You will heara confirmation tone.


To switch auto-talk on/off

When the handset is on thebase or the charging unit youcan answer the call by picking it up from the base. This willautomatically answer the callwithout having to press theTALK button.



Use the DOWN button toscroll to AUTO ANS.


Use the UP or DOWN buttonto turn AUTO-TALK ON orOFF.

Press the � button toconfirm.


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To name a handset

The handset name is pre-setas SYNERGY, however, youcan personalise each handsetby giving it a name. A maximumof 8 characters can be stored.

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Use the DOWN button toscroll to LANGUAGE and pressthe � button.

Use the UP or DOWN buttonto scroll through the languageoptions.

Press the � button to confirmyour choice. You will hear aconfirmation beep.


To default back to the Englishlanguage follow:

Press the MENU button.

Press the DOWN button threetimes.


Press the DOWN button seventimes.


Press the UP or DOWN buttonuntil ENGLISH is displayed.

Press the MENU button once.


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To set the handset language

If you wish, you can change thelanguage used on the handsetdisplay. You can choose fromEnglish, Francais, Deutsch,Nederl, Italiano, Espanol,Portuges, Norsk, Dansk,Svenska and Suomi.





Use the DOWN button toscroll to NAME and press the� button.

Press the ✘ button to deletethe name already set.

Enter the name you want usingthe keypad and press the �button, correct any mistakesby pressing the ✘ button.

You will hear a confirmationbeep.


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To adjust the base ringer volume

There are 5 levels to choosefrom (1-5), or you can turnthe ringer off altogether.


Use the DOWN button toscroll to SETUP and press the� button.

The display will show BASEVOL. Press the � button.

Use the UP or DOWN buttonto select the required volume(VOLUME 1-5 or VOL OFF).You will hear a sample ring.

Press the � button to confirmthe new setting. You will heara confirmation beep.


Base settings

To adjust the base ringer melody

There are 5 melodies tochoose from (1-5)



Use the DOWN button toscroll to BASE MEL and pressthe � button.

Use the UP or DOWN buttonto select the required melody(MELODY 1-5). You will heara sample melody.

Press the � button to confirmthe new setting. You will heara confirmation beep.


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To select a base station

If a handset is registered tomore than one base station,you can select which base yourhandset will use.

For more information onregistering your handset toanother base, see page 53.



Use the DOWN button toscroll to SEL BASE and pressthe � button.

Use the UP or DOWN buttonto select the base you want(BASE 1-4).



If you change the base stationPIN, keep a record of the newnumber by writing it in thespace provided on page 10. You will need to use your basestation PIN for registeringhandsets and for some otheroptional settings.



Use the DOWN button toscroll to PIN CODE and pressthe � button.

The display will show PIN?

Enter your 4-digit PIN(original setting OOOO).


The display will show NEW PIN.

Enter your new 4-digit PIN.


The display will show RETYPE.

Re-enter your new 4-digit PIN.



To change the base station PIN code

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The default settings are:

Earpiece volume 3

Handset & Base ringer volume 3

Handset & Base melody 1

PIN code 0000

Handset name SYNERGY

Handset language ENGLISH

Button beeps ON

Battery low indicator beeps ON

Out of range warning beeps ON

Auto answer ON

Dialling mode DTMF

Pause after picking up line / dial-out code 3 seconds

Phonebook Empty

Redial list Empty

Calls list Empty

To default/reset the handset andbase to their original/defaultfactory settings

Please note that if you resetyour Synergy 3500 thePhonebook, Redial and Callslist will be deleted.



Use the DOWN button toscroll to DEFAULT and pressthe � button.


Enter the base PIN (originalsetting OOOO)


You will hear a confirmationtone at the base and handset.The handset display will flashBASE 1 and thenSYNERGY HS1.

Your Synergy 3500 is nowreset to the factory settings.

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Using Caller Display

If you subscribe to a Caller DisplayService you can see your caller’snumber (provided it is not withheld)on your handset display, as well as thetime and date of their call. If you haveyour caller’s name and number storedin your handset Phonebook, you willsee the name of your caller displayedinstead of the number.

Please ensure that you have storedthe full telephone number, includingthe area code, otherwise the name will not match the number stored inthe Phonebook.

Whether you take a call or not, thecaller’s details are stored in the Callslist. You can display, scroll throughand dial numbers on the list and copythem into the Phonebook.

Caller information not available

With some incoming calls the telephonenumber of the caller is not availableand cannot therefore be displayed.

In this case, your Synergy 3500 providesyou with some explanatory informationabout the type of call received. This willbe one of the following.

UNAVAILA

The number is unavailable.

WITHHELD

The caller has withheld their number.

RINGBACK

Ringback call.

OPERATOR

The call has been made via the operator.

PAYPHONE

The caller is ringing from a payphone.

INTERNAT

International call.

Important

To use Caller Display or Call Waiting you must first subscribe to your network provider’s CallerDisplay or Call Waiting Service. A quarterly fee is payable.

For more information on BT’s Select Services, call BT free on 0800 800 150.

Caller Display and Call Waiting

Calls list

The Calls list contains the telephonenumbers of your last 20 callers.

New calls in the Calls list are indicatedby the flashing symbol on thedisplay.

If a call is received when the Calls listis full then the oldest entry will bedeleted automatically.

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Synergy 3500 user guide ~ 1st Edition ~ 22nd March ’02 ~ 4457

Press the DOWN button toenter the Calls list.

Use the UP or DOWN buttonto scroll to the number youwant to store in the Phonebook.


The display shows the date andtime of the call.

Press the � button again, thedisplay shows ADD.

Press the � button, the displayshows NAME?.

Press keypad buttons to entername as described beforeunder the “Entering names”section.

To dial a number from the Calls list


Use the UP or DOWN buttonto scroll to the number youwant to dial.

Press the TALK button. Thenumber will be dialledautomatically.

To store a number from the Calls list into the Phonebook

To enter and view the Calls list

Press the DOWN button toenter the Calls list. The symbol is displayed.

Use the UP or DOWN buttonto scroll backwards andforwards through the Calls list.

If the ‘name’ of your caller hasbeen stored in the Phonebook,this will be displayed. Pressthe � button and the numberwill be displayed.

Press the � button and thetime and date of the call will bedisplayed.

Keep pressing the ✘ button toreturn to the Calls list entry.

Note

You can enter names up to 8characters long. If necessary, youcan edit the entry, when the entry is correct, press the � button. The number is nowstored in the Phonebook.

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To delete all numbers from the Calls list


Press the ✘ button. Thedisplay will show DEL ALL.

Press the � button. The displaywill show EMPTY for 2 seconds.

To delete a number from the Calls list


Use the UP or DOWN buttonto scroll to the number youwant to delete.

Press the � button twice, ADD will be displayed.

Use the UP or DOWN buttonto scroll to DELETE? andpress the � button.

The number is deleted fromthe Calls list.

*Call Waiting

If an incoming call arrives while youare already engaged on a telephonecall, you will hear a soft beep every 5 seconds (this beep is not audible tothe person you are speaking to). Thesecond caller’s number (and name ifstored in the directory) will appear onthe handset display.

Instead of the engaged tone, the secondcaller will hear an announcement tohold on as you are aware that there isa second call.*You must subscribe to your network provider’sCall Waiting Service before this feature willwork. A quarterly fee is payable.

To accept a Call Waiting call

If you hear the tone that tellsyou there is another caller,whilst you are on a call:

Press the Recall button. Thefirst caller will be put on holdand you can now speak toyour second caller.

To return to the first callerpress the Recall button again.

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You can switch back and forthbetween the two calls withoutdisconnecting either if you wish.

Important

Once stored in the Phonebook thenumber will be deleted from the Calls list.

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If you wish to disconnect thefirst call press the TALKbutton after speaking to thefirst caller.

The handset will then ring.Press the TALK button againand continue with the secondcaller.

Note

The second caller will only becharged for their call from themoment you answer and not while they are waiting for yourinitial contact.

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Message display on the base station

The table opposite provides anexplanation of what is shown on thebase station display.

Your Synergy 3500 can digitallyrecord up to 13 minutes of messages,with each message lasting a maximumof 3 minutes. As well as recordingincoming messages, you can recordmemos for other users.

You can operate your Synergy 3500from:

• The base unit.

• The handset.

• Remotely from any externalTouchtoneTM telephone.

Your Synergy 3500 comes with two pre-recorded outgoing messages,Answer and Record or AnswerOnly, but if you wish you can recordyour own.

You will need to set the day and time (if you have not already done so)so that you will know when eachmessage was received, see page 15.

Setting up and personalisingyour answering machine

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(Blank) Power off.

C-0 (flashing) Day/Time needs to be set.

0-9 Answer-on mode, 0-9messages.

9 (flashing) 10-59 messages. Indicatingmore than 9 messages stored.

–– Power on, but set to answer off Alternating mode. The display flashes with between a dash and the number0-9 of messages saved in the memory.

A (flashing) Handset menu and Remote access in progress.

E (flashing) Error.

F (flashing) Memory full.

P (flashing) Message paused.

P-1: When selecting or playing Alternating Answer & Record outgoingbetween P & 1 message.

P-2: When selecting or playing Alternating Answer Only outgoingbetween P & 2 message.

r (flashing) Message recording (memo,outgoing message or incomingmessage).

t or 2 to 9 Setting or reading answer delay.

8-0 Counting down.

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To switch the answering machine ON/OFF

Your Synergy 3500 is set toON and Answer and Recordwhen first powered up.

Press and release theANSWER ON/OFF button toswitch ON or OFF.

If you hear “Answer on, youroutgoing message is....” theanswering machine is switchedon and is ready to answerincoming calls and record anymessages, unless Answer Onlyis selected.

Answer Only is an advisoryannouncement only, so that themachine will not record anincoming message.

See page 38 for a fullexplanation of the outgoingmessages available.

The display on the base unitshows the number of messagesstored in the memory.

If you hear “Answer off”the answering machine isswitched off.

The display on the base unitwill flash between a dash andthe number of messagessaved in the memory.

To adjust the base unit loudspeaker volume

The loudspeaker volumeranges from 0-9 plus H, where0 is Off and H is themaximum level. The defaultlevel is 5.

Press Vol + on the base toincrease the volume.

Press Vol – on the base todecrease the volume.

If you adjust the volume whenthe answering machine is notbeing used, a beep sounds ateach press. When the volumereaches its highest or lowestlevels two beeps will sound.

Answer delay

Answer delay sets the number oftimes your Synergy 3500 will ringbefore the answer machine picks upyour call and starts playing theoutgoing message. The default settingis for the answering machine toanswer after 6 rings. You can changethis setting to between 2-9 rings.

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Audible Message alert

When audible message is switched ONand new messages have been received,your Synergy 3500 will beep every 10 seconds. The volume of the beep isat the volume you have set for theloudspeaker. The default setting is OFF.

To change the answer delay setting

Press and hold the SKIP �

button on the base unit untilthe current setting isannounced, then release.

Press and release the SKIP �

button to move through thesettings, with each press theoptions will be announced and will also be shown on thebase unit display, i.e 8, 9, Time Saver, 2, 3, 4, 5, 6, 7.

When you hear the settingyou want, do not press theSKIP � button again. After ashort delay your chosensetting will be announced.

To check the answer delay setting at the base station

Press and release the SKIP �

button.

The current setting will beannounced and also shown onthe base unit display.

To switch audible message alert ON or OFF

Press and hold the � SKIPbutton on the base unit tochange the setting.

The prompt will announce“Message alert on/off” asappropriate.

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Outgoing messages

The outgoing message is the messagea caller first hears when theanswering machine picks up their call.Your Synergy 3500 comes with 2 pre-recorded outgoing messages tochoose from as follows:

Answer and Record

Your Synergy 3500 has a pre-setAnswer and Record outgoing messagethat allows your caller to leave amessage.

“Hello, your call cannot be taken at themoment, so please leave your messageafter the tone”.

However, you can record your ownAnswer and Record outgoing messageif you wish, see ‘To record your ownAnswer and Record outgoing message’,opposite.

Answer Only

Your Synergy 3500 will play a pre-recorded Answer Only outgoingmessage but will not allow yourcaller to leave a message.

“Hello, your call cannot be taken at themoment and you cannot leave amessage, so please call later”.

You can also record your own AnswerOnly outgoing message if you wish, see ‘To record your own Answer Onlyoutgoing message’, page 39.

Note

You can only record your ownoutgoing messages via the handset.

To record your own Answer andRecord outgoing message

You can record your ownAnswer and Recordoutgoing message to useinstead of the pre-recordedmessage already available.Your outgoing message can be up to 3 minutes long. Yourown outgoing message willreplace the Answer andRecord pre-recorded outgoingmessage, but it is possible toreinstate it later if you wish(see page 41).

Pick up the handset.

Press the � button twice. You will hear the main menuannouncement from thehandset earpiece.

Press the 8 button for theoutgoing message menu.

To record your own Answerand Record outgoingmessage, press the 3 button.The prompt will announce,“Please speak after the tone. To end recording, press #”.

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After the tone, speak youroutgoing message into thehandset. Press # when youhave finished. You will hear a long beep.

The prompt will announce,“Your outgoing message is”and then play your message.The display will flash p andafter playing your messageyou will hear the menu oncemore.

Press and hold the ✘ button toreturn the handset to standby.

available.Your outgoing messagecan be up to a maximumrecording capacity (13 minutes),but you should try to keep itshort to allow time for recordingmemos, or incoming messageswhen using the alternativeAnswer and Record outgoingmessage. Your own outgoingmessage will replace theAnswer Only pre-recordedoutgoing message, but it ispossible to reinstate it later ifyou wish (see page 41).



Press the 8 button for theoutgoing message menu.

To record your own AnswerOnly message, press the 4 button. The prompt willannounce, “Please speak afterthe tone. To end recording,press #”.

After the tone, speak youroutgoing message into thehandset. Press # when youhave finished. You will hear a long beep.

To record your own Answer Onlyoutgoing message

You can record your ownAnswer Only outgoingmessage to use instead of thepre-recorded message already

Note

When recording your own AnswerOnly outgoing message, pleaseremember not to invite your callerto leave a message as the Answer Only mode will not recordincoming messages.

Note

Throughout recording r will flashon the base unit display.

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To select your outgoing messagesvia the base unit

Press and hold the ANSWERON/OFF button until you hear,“Please select outgoing message”,then release the button.

EitherTo set Answer and Record,press and release the � Skipbutton. P/1 will be displayedand will flash consecutively.

Or

To check or play your outgoingmessage via the base unit

You can check and play backyour current outgoingmessage at any time via yourSynergy 3500 base unit.

Press the ANSWER ON/OFFbutton.

The prompt will announceeither:

• “Answer on, your outgoingmessage is...” and play yourcurrently selected outgoingmessage.

Or

• “Answer off”. If prompt is “Answer off”, press the ANSWER ON/OFF buttonagain and the prompt willannounce the currentoutgoing message.

To check or play your outgoingmessage via the handset


Press the � button twice toenter the answering machinemenu.

Press the 8 button. The prompt will announce, “To play outgoing message,press 2”.

Press the 2 button. Yourcurrently selected outgoingmessage will be played.


The prompt will announce,“Your outgoing message is” andthen play your message. Thedisplay will flash p and afterplaying your message you willhear the menu once more.


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To select your Answer and Recordoutgoing message via the handset

Press the � button twice.

Press the 8 button.

To select Answer and Recordoutgoing message, press the 5 button.

The prompt will announce,“Your outgoing message is .......”followed by ........


To select your Answer Onlyoutgoing message via the handset


Press the 8 button.

To select Answer Onlyoutgoing message, press the 6 button.

The prompt will announce,“Your outgoing message is .......”followed by ........


To delete your own outgoingmessage and re-instate the pre-recorded outgoing messagevia the base unit

You can delete yourpersonalised outgoing messageand return to your Synergy3500’s pre-recorded outgoingmessage.

First select the outgoingmessage that you want to delete.

Whilst your outgoing messageis playing press the DELETEbutton on the base unit.

The message will stop playingand you will hear a short beep,then the default pre-recordedoutgoing message will beplayed.

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To set Answer Only, pressand release the SKIP � buttonP/2 will be displayed and willflash consecutively.

Your chosen setting will beannounced over the basespeaker.

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To delete your own outgoingmessage and re-instate the pre-recorded outgoing messagevia the handset



Press the 8 button.

The prompt will announce,“To play outgoing message,press 2”.

Press the 2 button.

The selected outgoing messagethat you wish to replace willbe played.

Press the 5 button to delete it.

Whilst your outgoing messageis being played you will hear aconfirmation beep, followed bythe voice prompt announcingthe default pre-recordedoutgoing message.


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Using the Synergy 3500answering machine via thebase unit

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Press the PLAY button.

The prompt will announce,“You have (n) messages”.

Your message(s) will beplayed back, starting with thefirst message received.

At the start of each message,the number of the message isannounced. The messagenumber will also be shown onthe base unit display.

Note

Press the STOP button at any timeduring playback to stop messagesplaying.

To pause a message duringplayback

While listening to themessage, press the PLAYbutton.

The message will be paused.You will hear a beep every 10seconds and the messagedisplay will show P.

Press the PLAY button againto resume playback.

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To skip forward and backwardthrough messages (including fast playback)

During playback:

Press the SKIP � button to skipforwards to the next message.

If you press and hold the SKIP�

button the current messagewill be played at 11/2 times thespeed (fast playback).

Press the � Skip button toreturn to the start of thecurrent message. Press againto return to the start of theprevious message.

To delete an individual message

Press the red DELETE buttonon the base unit duringmessage playback.

The prompt will announce,“Message deleted”.

The message is not deleted yet,but at the end of playback whenthere is an 8 second countdownfollowed by a confirmationtone. Let the countdown reach0 and all the selected messagesare deleted and the remainingmessages are saved.

To delete all messages

When all messages have beenplayed the prompt willannounce, “End of messages.To delete all messages, pressdelete”. The display countsdown from 8-0.

During the countdown pressthe red DELETE button andthe prompt will announce, “All messages deleted”. At theend of the countdown therewill be a confirmation tone.

To cancel deletion

Individual or all.

Press the STOP button during the 8-0 countdown. All messages will be savedincluding any marked fordeletion.

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Call screening

You can let your answering machinepick up a call, even if you are in. Thisallows you to identify the caller anddecide whether to take the call.

Make sure the volume on the baseunit is set to an audible level, see page 36. Allow the incoming call to be answered by your Synergy 3500answering machine as normal. Youwill hear the caller begin to leave amessage.

To screen a call from the base unit

While listening to your callerleaving a message, via thebase unit loudspeaker, you candecide to take the call bypressing the TALK button onthe handset.

Or

If the handset is resting on the base unit and you decideto take the call, lift the handsetand speak to the caller.

Recording will stopautomatically.

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You can use your Synergy 3500 for avariety of functions: to listen to yourmessages; delete, skip forward orbackward; record a memo or newoutgoing message, and to screenincoming calls.

Accessing your messages from the handset

Use the table on the next page for instructions on whichbuttons to press to access theanswering machine from thehandset.

Press the � button twice. Thehandset will beep and announcethe main menu options.

The display will flashTAM MENU

and the handset will beep.

Using the Synergy 3500answering machine via thehandset

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If you try to access the answeringmachine via the handset when thebase unit is in use the handset displaywill flash TAM BUSY.

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To play new messages



Press the 3 button to play allnew messages.

To playback messages



Press the 2 button to play allmessages.

The prompt will announce,“You have (n) messages”.

Your message(s) will beplayed back, starting with thefirst message received.

At the start of each message,the number of the message isannounced. The messagenumber will also be shown onthe base unit display.


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To play all messages

To play new messages

To skip back during messages

To delete messages, memo, outgoing message

To skip forward during messages

To record a new memo

To hear outgoing message menu

To play Outgoing Message, Press 2

To record Answer and RecordOutgoing Message, Press 3

To record Answer OnlyOutgoing Message, Press 4

To select Answer and RecordOutgoing Message, Press 5

To select Answer OnlyOutgoing Message, Press 6

To hear the Outgoing Message Menuagain, Press 8

To hear Main Menu again, Press 1

To set a new security code(Please see Remote access, page 50)

To set day and time

To hear main menu.

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To delete individual messagesduring playback

Press the 5 button duringmessage playback to delete anindividual message.

The prompt will announce,“Message deleted”.

To delete all messages

When all messages have beenplayed the prompt willannounce, “End of messages.To delete all messages, press 5”.

Press the 5 button.

The prompt will announce,“All messages deleted”.

This is a useful timesavingfeature to delete all messages,once you have listened tothem, and avoids having todelete each one individuallyduring playback.

Memos

A personal memo can be recorded onyour Synergy 3500 and left as amessage for another user. Memos canbe of any length, up to the maximumrecording capacity (13 minutes), butyou should try to keep them short toallow time for recording incomingmessages.

The prompt will announce,“You have (n) new messages”.

Your new message(s) will beplayed back, starting with thefirst message received.


To skip back during messageplayback

Press the 4 button duringmessage playback to skipback to the start of the currentmessage. Press again to returnto the start of the previousmessages.

To skip forward during messageplayback

Press the 6 button duringmessage playback to skipforward to the next message.

Note

You cannot record a memo using thebase unit.

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Call screening/Call intercept

You can let your answering machinepick up a call, even if you are in. Thisallows you to identify the caller anddecide whether to take the call.

Make sure the volume is set to anaudible level, see page 36. Allow theincoming call to be answered by yourSynergy 3500 answering machine asnormal. You will hear the caller beginto leave a message.

To screen a call via the handset(when the handset is off the baseunit)

When your Synergy 3500starts to record an incomingmessage, the IN USE light willflash. The display will showSCREEN?


You can hear the caller on thehandset.

Or

To interrupt recording andtalk to your caller, press theTALK button.

Recording is stopped.

To record a new memo

Press the � button on thehandset twice.

Press the 7 button. The promptwill announce, “Please speakafter the tone. To end recordingpress #”.

Speak your memo into thehandset.

The display will show rflashing.

Press the # button to endrecording.

Your memo is now stored andcan be played back later.Memos are stored in the sameway as incoming messages,and the message counter onthe base unit will increase by 1.


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You can turn your Synergy 3500answering machine on and off andlisten to your messages from anyTouchtoneTM telephone. To protect yourprivacy, messages can only be accessedby entering a 3-digit security code.

The pre-set code is 000 and can bechanged. If you change the code it isadvisable that you make a note of itsomewhere safe.

Note

After 15 seconds the handset willautomatically return to standby.

Remote access

To change your security PIN code


Press the 9 button.

To set a new security PINcode press ✱.

You will hear a beep, followedby, “Please enter new securitycode after the tone”.

Enter a 3-digit code of yourchoice.

The prompt will announce thenew security PIN code.

To confirm your security codepress #.

Press and hold the ✘ button toreturn to standby.

To switch your answering machine on remotely

If you go out and forget to turnyour answering machine onyou can switch it on remotely.

Dial your telephone number.

Let the phone ring for 20 ringsuntil you hear your outgoingmessage.

Press the ✱ button.

Enter your security code.

Press the 7 button within 8seconds. You will hear “AnswerOn” and your answeringmachine will now be switchedon to answer incoming calls.

Note

If you have new messages they will be played after you have entered yoursecurity code.

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Operating the answering machine

When you have accessed youranswering machine, you can operate it using the keypad numbers on thephone you are using.

Time saver

The Time saver feature is useful if youare out and want to ring in and checkif you have received any new messages.

If your answering machine is set totime saver you can check whether youhave new messages or not before youranswering machine actually answersyour call. If you have new messagesyour answering machine will answerafter 2 rings, if you do not have anynew messages, it will not answer until 6 rings. This enables you to hang upbefore you are connected, saving youtime and the cost of a call.

Note

If you enter your security PIN codeincorrectly, after the second attempt,your Synergy 3500 will announce:“Thank you for calling” and will then hang up.

To check for messages

Dial your phone number andwait.

When you hear your outgoingmessage, press the ✱ buttonon your phone. You will hear,“Please enter your security code”.

Enter your security code.

If you have new messages,you will hear, “You have ‘n’ newmessages”.

Your messages will be played.

If you have no new messages,you will hear, “You have no newmessages, to hear main menupress 1”.

You have 15 seconds to enterany other instructions beforeyour Synergy 3500 hangs up.

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The Remote access main menu

The main menu lets youoperate a range of answeringmachine functions. Simplyfollow the instructions asannounced:

“To play all messages, press 2”.

“To play new messages, press 3”.

“To skip back during messages,press 4”.

“To delete during messages,press 5”.

“To skip forward duringmessages, press 6”.

“To set answer on or off press 7”.

“To hear the outgoing messagemenu, press 8”.

“To set a new security code press 9”.

“To set day and time press 0”.

“To hear main menu again, press 1”.

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Up to 5 handsets can be registered andoperated from any one Synergy 3500base. This allows you to make internalcalls between two handsets while athird is making an external call.

Each handset can be registered on upto 4 bases.

Each additional handset you purchasemust be registered with the base.

Your handset supplied is pre-registeredas Handset 1 to its base (Base 1).

If you have purchased a Twin theadditional handset supplied is pre-registered as Handset 2 (Base 1).

Using Synergy 3000 additionalhandsets and bases

Note

Remember to charge the battery packof new handsets for at least 16 hoursbefore use.

If the display shows NOT REG and the symbol is flashing, your handset is not yet registered with the base.

At the base:

Press and hold the base PAGEbutton for at least 10 seconds,until you hear the validationtone (two beeps), then releasethe button.

At the handset:


Use the DOWN button toscroll to REGISTER and pressthe � button.

The display will show BS 1 2 3 4. (The numbers

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To register a Synergy 3000handset to another base

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To de-register a Synergy 3000additional handset from the base



Use the DOWN button toscroll to DEL HS and pressthe � button.


Enter your 4-digit PIN.


Use the UP or DOWN buttonto select the handset you wantto de-register (HANDSET 1-5).

Press the � button. Displayshows CONFIRM?.

Press �. You will hear aconfirmation beep.

Once de-registered, thehandset will display NOT REG.

that are flashing indicate other bases that the handset isalready registered to).

Enter the base number (BS 1-4) that you want toregister the handset to.

Enter your 4-digit PIN(original factory setting OOOO)and press the � button.

The display will show SEARCH 1, 2, 3, 4 and the

symbol will flash as thehandset tries to locate the base.When the handset locates the base, the handset will beautomatically selected andshown on the display.

Note

Handsets can only be de-registeredvia another handset.

Note

Your 4 digit PIN number is 0000unless you have previously allocated a new PIN number as explained onpage 29.

Note

If the handset does not locate thebase, the handset will return to the previous menu. Try to registeragain by using a differentavailable base number. Ensure that you are in close vicinity of the base).

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Internal calls

If you have multiple handsetsregistered to the base you can makeinternal calls between handsets.

Transferring calls

You can transfer an external call toanother handset registered to the base.

To make an internal call toanother handset

Press the INT button.

Enter the number of thehandset you wish to call, (1-5).The called handset will ring

The display will show INT.

To end the call, press theTALK button.

The number of the handsetcalling will be displayed on thecalled handset. For example, ifhandset 2 calls handset 1, HS2will be displayed on handset 1.

Enter the number of thehandset that you want totransfer the call to (1-5).

Your caller will be put on hold.

When the internal handset isanswered, (if you want to youcan talk to the handset userfirst), press the TALK button.The call will be transferred.

If the call to the secondhandset is not answered youcan revert/speak to the calleragain by pressing the INTbutton.

Int

Int

To transfer an external callbetween handsets

During an external call:

Press the INT button.Int

Three-way conversation

You can talk to one externalcaller and another internalcaller at the same time onyour handset.

During a call with an externalcaller:

Press the INT button. Yourcaller is put on hold and youhear a tone.

Enter the number of thehandset you want to transferthe call to.

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When the handset isanswered, press and hold the# button for about 3 seconds.You can now start your three-way conversation. (If theinternal handset user does not answer your call, press theINT button to return to yourexternal caller).

Press the TALK button to endthe call.

Use the DOWN button toscroll to PRIORITY and pressthe � button.

Use the DOWN button toscroll to SELECT.


Use the DOWN button todisplay the option you want,either BASE or the handsetnumber you require, egHANDSET 3.

Press the � button. The display shows RINGSfollowed by a number between1 and 9.

Use the DOWN button toscroll to the number of ringsyou require.

Press the � button.PRIORITY is displayed,denoting that handset priorityis on.

Press the � button to confirm.The display shows ON.

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When on a three-way call the call can only be cleared by the handset whichset it up.

Press the button to exit the call.

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If you have more than onehandset registered to the baseyou can select the handsetyou want to ring first. You canalso set the number of ringsthe handset will have beforean incoming call reverts to allavailable handsets.



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Help

Do not immerse the batteries in wateror throw into a fire, or dispose of withordinary domestic refuse.

BT accepts no responsibility fordamage caused to your Synergyhandset by using any other type ofbatteries.

No display appears.

The batteries may be flat or dead.Recharge or replace the batteries.

The handset may be switched off.

No dial tone.

Is the telephone line cord plugged intothe phone socket?

Check that: The base station isconnected to the mains power andswitched on.

You cannot link up with the basestation.

Is the display flashing ?

The mains power cable may not beconnected at the base or switched on.

Are you in range of the base station?

The batteries could be low or flat.

If using more than one base station,check that you are connected to thecorrect base. See page 29.

Replacing the handset batteries.

After a time, you may find that thehandset batteries are running out ofcharge more quickly. This is astandard sign of wear and the batterieswill need replacing.

For spare 2 x AAA rechargeablebatteries please contact the Synergy 3500 Helpline 08706 058 047.

Replacing the batteries

In the event that you should need to change or replace the batteries:Remove the battery compartmentcover and take out the batteries.Insert new 2 x AAA re-chargeablebatteries and replace the batterycompartment cover.

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Are you using the correct poweradaptor?

Synergy 3500 base station powersupply is Item Code 005391.

Synergy 3000 charger power supply isitem code 003313.

Cannot adjust an option in the base station.

Is someone else making changes viaanother handset?

Have you pressed the � button toconfirm your selection?

Handset does not ring.

The ringer volume may be switched to off. To adjust the ringer volume onthe handset. See page 25.

Check that: The base station isplugged into the phone socket.Check that: The base station isplugged into the mains power andswitched on.

Buzzing noise on my radio, TV,computer or hearing aid.

Sometimes, your Synergy 3500 caninterfere with other electricalequipment if it is placed too close.

It is recommended that you placeyour Synergy 3500 and other Synergy/DECT GAP compatible handsets atleast one metre away from suchappliances to avoid any risk ofinterference.

The charger does not appear to beworking.

Check that: The power adaptor isproperly plugged into the charger.Check that: Your handset has slottedcorrectly into the charger.Check that: The batteries are correctlyfitted into the handset.Check that: The base is plugged in to a working socket and that the socketis switched on.

Customer Helpline

If you are still experiencing difficulty,call the Synergy 3500 Helpline on08706 058 047.

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General information

Your Synergy 3500 is guaranteed for a period of 12 months from the date ofpurchase.

Subject to the terms listed below theguarantee will provide for the repairof, or at BT’s or its agent’s discretion,the option to replace the Synergy 3500,or any component thereof, (other thanthe batteries), which is identified asfaulty or below standard, or as a resultof inferior workmanship or materials.Products over 28 days old from thedate of purchase may be replaced witha refurbished product.

The conditions of this guarantee are:• The guarantee shall only apply to

defects that occur within the 12month guarantee period.

• Proof of purchase is provided.• The equipment is returned to BT or

its agent as instructed.• This guarantee does not cover the

battery pack and any faults or defectscaused by accidents, misuse, fairwear and tear, neglect, storm damage,tampering with the equipment, orany attempt at adjustment or repairother than through approved agents.

• This guarantee does not affect yourstatutory rights.

Within the 12 month guaranteeperiod:

If you experience difficulty using theproduct, prior to returning yourproduct, please read the Help sectionbeginning on page 57, or contact theSynergy 3500 Helpline for assistance:

Helpline 08706 058 047, 9am to5.30pm Monday to Friday.

In the unlikely event of a defectoccurring, please follow the Helpline’sinstructions for replacement or repair.

Outside of the 12 month guaranteeperiod:

If your product needs repair after theguarantee period has ended, therepair must meet the approvalrequirements for connection to thetelephone network. We recommendthat you contact BT’s approved repairagent, TecLogic on 01672 564444 or alocal qualified repairer.

Instructions for returning the product:

If the Helpline is unable to remedyyour problem they will ask you toreturn the product. Where possible,pack the product in its originalpackaging. Please remember toinclude all parts, including line cords,power supply units, and the original

Guarantee

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How many telephones can you have?

All items of telephone equipment havea Ringer Equivalence Number (REN),which is used to calculate the numberof items which may be connected toany one telephone line. Your Synergy3500 has a REN of 1. A total REN of 4is allowed, if the total REN of 4 isexceeded, the telephones may not ring.

With different telephone types thereis no guarantee of ringing, even whenthe REN is less than 4.

Only use approved power supply, itemcode 005391 for base station or 003313for charger (only applicable if you havepurchased the Synergy 3500 Twin).

Use only approved (Ni-MH)rechargeable batteries.

You may need to enter an access code(e.g. 9) in order to get an outside line.So that the switchboard has time to pickup an outside line, you may also needto add a Pause after the access code.

Technical information

Switchboard external lineaccess code

This product is intended for usewithin the UK for connection to thepublic telephone network andcompatible switchboards, whichsupport tone dialling and timed breakrecall. If in doubt please consult yourservice provider.

Switchboard compatibility

Recall

batteries. (Please note that we cannottake responsibility for goods damagedin transit.) Please obtain and keepproof of posting from the Post Office.

To use the recall button

This is used when connectedto certain switchboards andfor some BT Select Servicesor those services available viayour network provider.

R

To set the dialling mode



Use the DOWN button toscroll to DIALMODE and pressthe � button.

Use the UP or DOWN button toselect either TONE or PULSE.


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To automatically insert a pauseafter an access code


You can also adjust the lengthof the pause to be inserted.There are two options available,3 or 5 seconds to be set to suitthe switchboard:


Use the DOWN button toscroll to SETUP.


Use the DOWN button toscroll to PABX.


Use the DOWN button toscroll to PAUSE.

Display shows 3 SEC.

Use the DOWN button toscroll to 5 SEC.

Press the � button. You willhear a confirmation tone.

With some switchboards itmay be helpful to dial a pauseafter entering the switchboardaccess code, e.g. 9, 11 etc. toenable you to get an outsideline.

This feature automaticallyinserts a pause between theaccess code and the telephonenumber that you have enteredin the Phonebook. Howeverfor this feature to work youmust still enter the accesscode at the front of thetelephone number whenstoring in the Phonebook.


Use the DOWN button toscroll to SETUP.


Use the DOWN button toscroll to PABX.


Use the DOWN button toscroll to PBX 1.

Press the � button.Display shows PIN?.Enter PIN number.


Enter the access code.

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Index

Accessories and spares 65

Additional handsets 53

Answering machineanswer delay 36audible message alert 37base unit loudspeaker 36call screening 45, 49loudspeaker volume 36memos 48message display on base 35on/off 36outgoing messages 38pause message playback 43playback messages 43set day and time 15skip backward/forward 44, 48remote access 50

Answer delay 36

Answer on/off 36

Audible message alert 37

Auto talk on/off 26

Base ringer volume 28

Base settings default/reset 30diagram 2PIN number 29, 50ringer melody 28ringer volume 28select which base station 29

Batteries charging 13installing 13low warning 13performance 14replacing 57

Belt clip 17

Button beeps on/off 25

Caller Display 31

Calls end 19handsfree 20internal 55make 18, 20preparatory dialling 18receive 19redial 20secrecy 21three-way conversation 55transfer 55

Calls list 31delete 33delete all 33dial number 32enter 32store in Phonebook 32view 32

Call screeningvia the base 45via the handset 49

IND

EX


63

Call timer 18

Call Waiting 33

Cleaning 11

Day – set 15

Deletecancel message deletion 44calls list numbers 33messages via base 44messages via handset 48own outgoing message 41-42Phonebook numbers 23

De-register 54

Dialling mode 60

Display icons 3

Earpiece volume 19

End a call 19

Guarantee 59

Handset diagram 1

Handset settings auto-talk on/off 26default/reset 30keypad beeps on/off 25language setting 27name handset 26on/off 18priority 56register to another base 53ringer melody 26ringer volume 25

Handsfree 20

Help 57

Helpline 58

Internal calls 55

Keypad beeps on/off 25

Language 27

Location of product 12

Make a call 18, 20

Melody base 28handset 26

Menu structure 6-7

Memo 48

Name a handset 26

Number of rings (handset priority) 56

On/off answer machine 36audible message alert 37auto-talk 26handset 18keypad beeps 25secrecy 21

Outgoing messagescheck or play via the base 40check or play via the handset 40record Answer and Record 38record Answer Only 39reinstate pre-recorded

message 41select via the base 40select via the handset 41

Pause – insert 22, 61

Paging handsets 24

IND

EX

64

IND

EX


Pause during playback 43

Phonebook 21delete 23dial 22edit 23enter a pause 22store 21

PIN base 29

PIN remote access 50

Playback messagesvia the base 43via the handset 47

Power supply 12, 16

Preparatory dialling 18

Pulse dialling 60

Quick guide – handset settings 4

Recall 60

Receive a call 19

Recordoutgoing message 38-39memo 49

Redial 20

Register handset to another base 53

Remote access 50

REN (Ringer Equivalence Number) 60

Reset handset/base 30

Returning your Synergy 3500 59

Ring delay 36

Ring priority 56

Ringer melody base 28handset 26

Ringer volume base 28handset 25

Safety information 11

Screening calls 45, 49

Secrecy 21

Setting up 12

Skip forward/backward during playback 44, 48

Speech volume 19

Storing a number 21

Switchboard access code 60

Switchboard compatibility 60

Technical information 60

Telephone line cord 14

Three-way conversation 55

Time saver 51

Time – set 15

Tone dialling 60

Transfer calls 55

Unpacking 10

Volume base ringer 28earpiece (speech) 19handset ringer 26handsfree 20speech (earpiece) 19

65


Accessories and sparesFor the Synergy 3500 range of telephones

Accessories and spares for the Synergy 3500 range of telephones are listed below.

All items are available from the Synergy Helpline, please call 08706 058 047

Additional handsets and chargers:

In Titanium:Item code 005717

Additional chargers:

Power supply units for the base station or charger

Plug mounted, 13 amp mains adaptor. Item code 005391 for base station

Item code 003313 for charger

Telephone line cord

AAA rechargeablebatteries (Ni-MH)

Battery cover

User guide

Charging

Charging

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R&TTE

This product is intended for usewithin the UK for connection to thepublic telephone network andcompatible switchboards.

This equipment complies with theessential requirements for the RadioEquipment and TelecommunicationsTerminal Equipment Directive1999/5/EC.

Declaration of Conformance.

Hereby, Suncorp Technologies,declares that this Synergy 3500 is incompliance with the essentialrequirements and other relevantprovisions of Directive 1999/5/EC.

The Declaration of Conformance forthe Synergy 3500 is published on theweb sitehttp://www.suncorptech.com/bt


Offices worldwideThe telecommunications services described in this publicationare subject to availability and may be modified from time to time. Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark ofBritish Telecommunications plc in the UK.

© British Telecommunications plc 2002.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Designed by: The Art & Design Partnership Limited.Printed in China. Synergy 3500. Issue 1 (10/02) 3

Documents

Synergy 600 user guide - BTDigital Cordless Telephone Answering Machine with Caller Display* and Call Waiting* User Guide WILL AITING OUR VIDER’SABLE T Synergy 3500 user guide ~