Synergy Town Hall Kickoff for Wave 2B

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  • 8/19/2019 Synergy Town Hall Kickoff for Wave 2B

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    © 2016 NTT DATA, Inc.

    February/March 2016NTT DATA, Inc.

    Synergy Town Hall Kickoff – Wave 2B

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    © 2016 NTT DATA, Inc. 2

    Objectives

     At the end of this session,the user wil l understand…

    • What is Synergy?

    • What is driving NTT DATA to

    undertake the Synergyimplementation?

    • Upcoming changes in the Quote toBilling (Q2B) module (process,roles, and policies)

    • How to prepare for Synergy’s Aprilgo-live

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     As companies face new questions on how to leverage new technologies to meettheir business challenges, they continue to turn to NTT DATA to bring innovationto their operating environments. To meet this demand, NTT DATA must be able tonimbly deliver services in a cost-effective manner.

    NTT DATA has met these demands by updating its service capabilities throughinternal investments and acquisitions. This growth has resulted in an overly

    complex operating environment comprised of redundant systems, non-standardprocesses, and disconnected information flows. This environment is costly tomaintain, requires significant manual activity, and is prone to errors and delays.

    These issues require significant capital and capacity that could otherwise go toinvestments and offsetting other rising costs.

    Project Synergy

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    The Synergy Program is designed to…

    Project Synergy (continued)

    Create a unifiedset of standardbusinessprocesses,establish a

    seamless flow ofinformation, andreduce the manualtasks andredundant activitiesthroughout ouroperations.

    Implement SAPbest practices tocreate a morescalableenvironment and

    better supportdecision makingthrough a singlesource of truth andtimely businessintelligencereporting.

    Establish a singleoperatingenvironment that iscost-effectiveallowing for

    resources to be re-distributed to otherneeds.

    Enable a morenimbleenvironment for onboarding newemployees,

    enabling transfersbetween SBUs,and integratingnew acquisitions

    Synergy will establish this through a single integrated solution:

    SAP ECC6 and Navigator.

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    Project Synergy Scope

    Finance & Delivery Processes

    • Quote to Bill

    Contract Initiation Parent Document Mgmt Project Initiation Intercompany Billing

    Time and Leave Mgmt Expense Mgmt Invoicing

    • Operational Finance: AP, AR, GL

    • Month End Processing

    • Internal Project Management

    • Manage Payroll – US & India

    HCM Processes 

    • Core HR

    • Workforce Analytics

    • Compensation

    • Recruiting

    • Workforce Planning

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    Project Synergy Deployment Timeline

    Wave 2A

    October 2015• Legacy SAP systems

    COMPLETE

    • All global PeopleSoft (PSFT) users for financial accounting,contract setup and management, time reporting, expense

    processing, and client invoicing• All North American employees will use Navigator for PolicyTime Management

    In Scope

    Out of Scope

    • Federal Systems (Public Sector), Carlisle & Gallagher,Centerstance, Business Process Outsourcing (BPO), andHSD (except employees using PSFT for time and/or

    expense)

    COMPLETE

    Wave 1

    January 2015• Navigator

    Wave 2B

     April 2016

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    Quote to Billing (Q2B) Change Overview

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    Quote to Billing Process Summary

    Quote to Billing is defined as how NTT DATA moves a deal from an initial quote for products and services

    to an invoice for a client. In the new SAP environment, these steps will be consistent across all deals.

    * Role indicates primary responsibility for the function. There are often several roles participating in the process.

       S  a   l  e  s   /   C   l   i  e  n   t

       M  a  n  a  g  e  m  e  n   t   *

    Customer Setup New &

    Existing

    Clients

    ParentDocument

    Upload 

       D  e   l   i  v  e  r  y Contract Initiation /

    ProjectInitiation(CIPI)

     

    Projects

       A   l   l

       E  m  p   l  o  y  e  e  s

    Time Card &Leave Mgmt Cost Mgmt

       G   B   S   S

    Invoicing  Administ rat ion

    Travel &Expense Mgmt 

     A

    U

    T

    O

    M

     AT

    E

    D

    W

    O

    R

    K

    FL

    O

    W

    S

    I

    N

    G

    L

    E

    D

     A

    T

     A

    S

    O

    U

    R

    C

    E

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    Change Summary:Customer Setup and Parent Document Upload

       S  a   l  e

      s   /   C   l   i  e  n   t

       M  a  n

      a  g  e  m  e  n   t

    Customer Setup 

    Parent Document

    Upload 

    Future State

    • The Sales Executive will perform the process. For changes to existing

    clients, the Account Owner will be responsible for updates• Information flows seamlessly from start to end and is available through

    a single source to all parties, eliminating redundant data entry

    The Customer Setupprocess is designed tocapture client information

    in the system to supportdownstream activitiessuch as account P&L,project setup, accounting,and invoicing.

    • Key data is entered by the Sales Executive who negotiated the deal (orClient Manager for renewals), allowing users easy access and trackingof critical information.

    • Upcoming end dates and contract data can be easily queried to betterplan and manage negotiations

    The Parent Document(PD) process stores theexecuted document (I.e.,MSAs, GSAs, and VAs)and captures data relatingto key agreementsbetween the two entities.

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    Change Summary:Contract Initiation/Project Initiation (CI/PI)

       D  e   l   i  v  e  r  y

    Contract Initiation /

    Project Initiation (CIPI) 

     As projects are sold anddelivered to clients,Delivery will setupprojects within eachclient to facilitate staffing,establish revenue

    recognition, trackfinancial performance,and process invoicing.

    • Contract information is entered and captured in the system making it

    easier to identify and search for contract attributes such as COLA,warranty, SLAs, invoicing requirements, etc…

    • Cost models are uploaded and centrally stored in the systemestablishing a baseline for reporting and revenue recognition with thesystem establishing new versions for each update.

    • For POC deals, cost models will be entered into Synergy to establishrevenue recognition. As changes occur to the project, updated

    models will be submitted to adjust revenue recognition accordingly.

    • Projects without signed contracts can be identified to determine riskareas and better manage revenue recognition.

    • As projects complete, Delivery will complete a Project Close processto close out the project in the system and initiate close out activitiesby other groups.

    Future State

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    Change Summary:Time Card & Leave Management

       A   l   l

       E  m

      p   l  o  y  e  e  s

    Employees andsubcontractors recordtheir time by assigning iteither to a project or nonproject based on theselection of a workbreakdown structure(WBS element) or to theirhome cost center. Time isapproved by the project

    manager or hard linemanager (grade 9 orhigher) and is escalatedto the next level ofmanagement if notapproved within 5business days.

    • For the majority of employees, time cards are entered into a

    single, internal system allowing employees and managers tosubmit and approve a single time card.

    • Time released will create a Workflow that will be available in the Approvers “SAP inbox” for approval.

    • Workflow will escalate up the organization when time cards arenot submitted or approved in a timely manner.

    • The system can be queried to identify missing and non-approvedtime cards through the portal based on the manager’s securitylevel.

    • All policy time will be managed through Navigator and willpopulate the time card automatically once approved by themanager.

    Time Card &

    Leave Mgmt 

    Future State

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    Change Summary:Travel & Expense Management

       A   l   l

       E  m

      p   l  o  y  e  e  s

    Business expenses arereported on an expensereport claim forprocessing, settlement,and payment/reimbursement.Expenses are assignedto a WBS element and/or

    cost center, classified asthe proper expense type,and classified as billableor non-billable..

    • Receipts are attached directly to the expense report in the new

    system and are stored with the expense submission.• Greater variety of expense types to more accurately capture the

    project’s areas of expenditures.

    • AMEX transactions can be pulled through the “credit card feed”to create expense reports paid directly to AMEX – Don’t forget toupdate the expense type field!

    • The Project Manager and/or Cost Center Manager must reviewand approve the expenses prior to reimbursement.

    • Workflow will notify the approvers automatically so they canreview submissions in a timely manner.

    • Submitted expenses will be automatically escalated to the nextlevel if not approved within 6 days.

    Travel &

    Expense Mgmt 

    Future State

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    Change Summary:Invoicing

       G

       B   S   S

    Invoicing is the processthat produces a bill for anNTT DATA customer.Invoicing is triggered inSAP when a projectmilestone has been

    achieved or when billingdates in a billing calendarhave been realized.

    • An integrated solution is used, ensuring a seamless flow of

    information from submission to invoicing to reporting, resulting infaster and higher quality invoicing.

    • Standard invoicing calendars will be used. Any requests toestablish a new invoicing calendar must be approved by theVertical CFO and their SVP.

    • The system will automatically trigger an e-mail to the respective

    Billing Executive to review and approve an invoice before it isissued to his or her Customer.

    Invoicing 

    Future State

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    Change Summary:Wave 2B System Migration

    Function Before Wave 2BPost Wave 2B

    go-live

    Change / No

    Change

    Contracts & Projects CIPI/Envision* Synergy SAP 6.0 CHANGE

    Time Entry & Approval PeopleSoftSynergy SAP 6.0

    CHANGE

    Policy (e.g.

    Leave)

    Management

    India Navigator Navigator No CHANGE

    NAPeopleSoft/EAS 4.7/Legacy

    OptimalNavigator CHANGE

    Travel

    Request entry

    & approval

    India India Travel Tool India Travel Tool NO CHANGE

    NA American express travel

    services/Axiom American express

    travel services/AxiomNO CHANGE

    Expense

    entry &

    approval

    India PeopleSoft/ India Travel Tool Synergy SAP 6.0 CHANGE

    NA PeopleSoft Synergy SAP 6.0 CHANGE

    Invoicing PeopleSoft Synergy SAP 6.0 CHANGE

    Procurement

    India Excel Sheets Synergy SAP 6.0 CHANGE

    NA Lotus Notes Synergy SAP 6.0 CHANGE

    * Only Envision CI/PI reporting will be done in Synergy. Remaining Envision functionality will continue to be used as is.

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    How To Prepare For Synergy’s April Go-Live

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    How to Prepare for Go-Live…

    1. Get to know CATALYS.

    The CATALYS system (NTT DATA’sLMS) can be accessed from the NTTPortal home page, under TOOLS:

    Within the LMS, two catalogs werecreated to house Project Training:

    Navigator   | Synergy 

    https://lms.portal.nttdatainc.com/mod/resource/view.php?id=18133https://lms.portal.nttdatainc.com/mod/resource/view.php?id=19552https://lms.portal.nttdatainc.com/mod/resource/view.php?id=19552https://lms.portal.nttdatainc.com/mod/resource/view.php?id=18133https://lms.portal.nttdatainc.com/mod/resource/view.php?id=18133https://lms.portal.nttdatainc.com/mod/resource/view.php?id=18133

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    How to Prepare for Go-Live…

    2. Enroll in the sections relevant to your role.

    • The All Learner curriculum consists of SAPNavigation, SAP Overview, Process Overviews andtraining that all employees require regarding Timeand Expense.

    Time and Expense

    • The Sales and Delivery curriculum covers thecreation of new accounts, parent document setupand maintenance, and different types of CIPIsincluding Change Requests and Renewals.

    Sales & Delivery

    • The Cost Center Owner pages includes informationon tasks assigned to the Cost Center Owners,some Project Managers and come DeliveryManagers. These include: Time Approval, Expense Approval and Purchase Order Creation and Approval as well as Invoice Approval

    Cost Center Owners

    While employees can enroll in any section, the following three sections are going to be mostrelevant to the majority of Sales, Client Management, Delivery, and Practice employees.

    Just click on thegreen “LaunchCourse” button in

    CATALYS next to thesection that you wishto enroll in.

    https://lms.portal.nttdatainc.com/course/view.php?id=8511https://lms.portal.nttdatainc.com/course/view.php?id=8511https://lms.portal.nttdatainc.com/course/view.php?id=8559https://lms.portal.nttdatainc.com/course/view.php?id=8511

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    How to Prepare for Go-Live…

    3. Understand how the processes fit together.

    • Start with the General Overview information in the Time & Expense section including:

    Getting started – How to use training 

    Glossary of Terms – Project Synergy 

    FAQs Synergy Wave 2 – General 

    • Read the Standard Operating Procedures (SOPs) to understand the end-to-endprocess flow for the selected section.

    Time & Expense Section SOPs 

    Sales & Delivery SOP 

    • Review the Cost Center Owner Roadmap to see the relevant training steps.

    https://lms.portal.nttdatainc.com/mod/resource/view.php?inpopup=true&id=21764https://lms.portal.nttdatainc.com/file.php/8511/Project_Synergy_-_Glossary.pdfhttps://lms.portal.nttdatainc.com/file.php/8511/Project_Synergy_-_Wave_2_FAQs_-_General.pdfhttps://lms.portal.nttdatainc.com/file.php/8511/Time_Entry_and_Approval_SOP_-_v1.10.pdf%20https:/lms.portal.nttdatainc.com/file.php/8511/Travel_Expense_Entry_and_Approval_SOP_-v1.12.pdfhttps://lms.portal.nttdatainc.com/file.php/8559/CIPI_to_Billing_Overview_SOP_v1.5.pdfhttps://lms.portal.nttdatainc.com/file.php/8823/Cost_Center_Owner_and_Project_Manager_Training_Roadmap_V1.pdfhttps://lms.portal.nttdatainc.com/file.php/8823/Cost_Center_Owner_and_Project_Manager_Training_Roadmap_V1.pdfhttps://lms.portal.nttdatainc.com/file.php/8559/CIPI_to_Billing_Overview_SOP_v1.5.pdfhttps://lms.portal.nttdatainc.com/file.php/8511/Time_Entry_and_Approval_SOP_-_v1.10.pdf%20https:/lms.portal.nttdatainc.com/file.php/8511/Travel_Expense_Entry_and_Approval_SOP_-v1.12.pdfhttps://lms.portal.nttdatainc.com/file.php/8511/Project_Synergy_-_Wave_2_FAQs_-_General.pdfhttps://lms.portal.nttdatainc.com/file.php/8511/Project_Synergy_-_Glossary.pdfhttps://lms.portal.nttdatainc.com/mod/resource/view.php?inpopup=true&id=21764

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    How to Prepare for Go-Live…

    4. Take the training*.

    • Training will be tracked to ensure all relevant participants are preparing for go-live.

    • PM/DM Day 1 Business Continuity training is mandatory for any Manager who ismanaging a project (and highly recommended for Sales and Client Managers)

    Presentation communicates the new account hierarchy and key activities forseamless processing from quote to invoicing.

    • Read the Business Process Procedure (BPP) before watching the associated Demoto understand the changes in the business process.

    • Did you notice that….

    Cost Center Owners (Grade 14 and above) approve Purchase Orders / Invoicesprior to being paid giving the owner proactive control and understanding of thecosts affecting the P&L?

    Parent contracts, project contracts, and expense receipts are all attached,submitted, and saved in Synergy?

    There are different procedures for submitting expenses to be reimbursed directly AMEX vs. directly to the employee?

    * Demos must run all the way to 0:00 to receive training credit counting towards the yearly requirement.

    .

    https://lms.portal.nttdatainc.com/course/view.php?id=8511https://lms.portal.nttdatainc.com/course/view.php?id=8511https://lms.portal.nttdatainc.com/file.php/8511/Synergy-Day_01_Business_Continuity_Training_for_PMsDMs_v4.pdfhttps://lms.portal.nttdatainc.com/file.php/8511/Synergy-Day_01_Business_Continuity_Training_for_PMsDMs_v4.pdfhttps://lms.portal.nttdatainc.com/course/view.php?id=8511

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    How to Prepare for Go-Live…

    5. Balance your year end close out activities with Synergy pr iori ties.

    • Key dates for a number of cri tical activit ies will be sent beginning at the end ofFebruary going through March to help you balance your work load.

    Freeze dates for time cards, expenses, and contract maintenance

    Cutover timeline (I.e., When do you first use the system)

    Synergy Support Information reminders CATALYS and selected “classroom” training notices and reminders

    • Freeze dates mean transactions are submitted AND approved by the freeze date.

    Get your time cards and expenses in prior to the freeze dates so that we can notonly close the books, but you can use the system that you know.

    • Expense receipts are processed using NTT DATA’s corporate pol icy.

    Refresh your knowledge of these policies, by following this link and clicking theEmployee Handbook link (upper left) appropriate for you.

    https://lms.portal.nttdatainc.com/course/view.php?id=8511https://lms.portal.nttdatainc.com/course/view.php?id=8511https://lms.portal.nttdatainc.com/course/view.php?id=8511https://groups.portal.nttdatainc.com/support/hr/Pages/Home.aspxhttps://groups.portal.nttdatainc.com/support/hr/Pages/Home.aspxhttps://lms.portal.nttdatainc.com/course/view.php?id=8511

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    End User Needs Assistance

    • Question

    • How To

    • Issue with the System

    Long Term Support

    HyperCare: Bu siness Validators and IT Triage

    Coordinators

    Remember – The End Usersare the ones responsible forreaching out for assistanceand then following thesupport processes to create

    an issue

    Step 1

    Step 2

     All Issues will be logged via SharePoint – except fortime/expense. Certain issues will be routed to businessvalidators/IT Service Desk for Tier 0/1 support (or IT). Business

    validators will either resolve the issue or route to Tier 2 – ITSupport

    Synergy Post-Go-Live Support

    SynergyGo-Live

    SharePoint Site

    Training

    Floor Captains(Time/Expense)

    Synergy Post Go Live Support:

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    Synergy Post Go-Live Support:Step 1 – Evangelists and Floor Captains

    In an effort to ensure a successful global delivery and user understanding of the Synergyapplication, the project team has trained two support groups, embedded in the field, to supplementthe implementation efforts and help in post live support (HYPERCARE) of the Synergy system .

    Evangelists

    • Specialized group toassist the BUs with

    queries regarding theQuote to Billingprocesses.

    • Comprised of a mix ofDelivery, Sales/ClientManagement, andFinance teams across allBUs

    • Trained and equipped asSuper users to the system

    Floor Captains

    • A globally distributedteam providing localizedsupport for Time &Expense related queries

    • Representatives acrossBUs and deliverylocations

    • If support is needed,

    Floor Captains will directthe employee to theHyperCare team.

    Refer to the Appendix at the end of the presentation for a list of Evangelists

    and Floor Captains.

    Synergy Post Go Live Support:

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    If Floor Captains cannot assist you, the

    following steps can be taken to submit aHyperCare ticket.

    • All issues will be reported to the HyperCare teamvia three ways

    1. Logging an issue via the Synergy SharePointRequest Form 

    2. Calling the NTT DATA CORP IT Service Deskat (888) 532-6021 or VoIP (8) 100 4000 (Selecteither Option 1 or Option 5 – Synergy)

    3. Emailing the NTT DATA CORP IT Service Desk 

    Key Takeaways:

    • Emailing the Service Desk is not the ideal way toget support

    • Informal interactions with the project team can’t beallowed and must be started with following one ofthe intake processes above

    Synergy Post Go-Live Support:Step 2 – HyperCare

    One Centralized HyperCareTracker in SharePoint

    Email ServiceDesk

    Call IT ServiceDesk

    SynergySharePoint

    Form

    https://tools.portal.nttdatainc.com/support/synergywave2hcs/Pages/Hypercare-Home.aspxmailto:[email protected]:[email protected]://tools.portal.nttdatainc.com/support/synergywave2hcs/Pages/Hypercare-Home.aspx

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    Synergy Post Go-Live: Day 1

    Here are recommended steps to guide you on your firs t day of using Synergy:

    • Submit your expenses and time cards held during the freeze period using the procedures

    side-by-side with Synergy.

    • Before submitting a ticket to HyperCare, contact a Floor Captain for questions related to timecards and/or expenses and an Evangelist for other Q2B related processes.

    • Account Owners (typically Sales and Client Management) should verify that their accountinformation and Parent Document information is correct.

    • To ensure employees can submit time cards & expenses and facilitate invoicing, ProjectManagers and Delivery Managers should verify that their project information is accurate:

     Are all of your projects there?

    Is the project information correct? (I.e., start dates, end dates, assigned employees,revenue, etc…)

    Is the employee information correct? (I.e., start dates, end dates, rates, etc…)

    Note: Missing employees or incorrect start or end dates will prevent employees fromsubmitting time cards and expenses.

    • Parent and project documents for legacy accounts will be moved into Synergy at a later date.However, new logos and new projects signed after April 1st must be set up with the signeddocumentation saved in Synergy as per the BPPs.

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    Questions?

    Questions can be submitted [email protected] .

    ?

    ?

    ?

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     Appendix: Evangelist and Floor Captain List

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    Evangelists and Floor Captains

    The following slides list the employees who w ill be trained as Evangelists and

    Floor Captains to support Synergy Wave 2B. 

    • The lists are sorted by SBU first and Account/Area second

    • Evangelists are trained on end-to-end Quote to Billing processes

    • Floor Captains are trained on Time and Expense processes

    • This list can be used to identify an Evangelist or Floor captain in your SBU,

    account, or region who can be contacted with question prior to submitting aticket to HyperCare

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    Evangelists

    Name SBU Account Location

    Bhargavi Joshi BPS Internal Boston

    Vanessa Rodriguez BPS Internal Chicago

    Hsu, Lauren Cloud Finance / Admin Portland, OR

    Grant, Todd Cloud Finance / Admin Portland, ORJenson, Michelle Cloud Finance / Admin Portland, OR

    Jenny Curtis Cloud Finance / Admin Portland, OR

    Sundeep Ganta ES CSX Hyderabad

    Sangeetha Madhavan ES GD Atlanta,GA

    Vaibhav Matha ES Honeywell Morristown, NJ

    Velayutham Gomatinayagam ES Honeywell Chennai

    Rajesh Li ngam ES Mercury Marine Hyderabad

    Dhanalakshmi Vellanki ES SUPERVALU Hyderabad

    Ryan Mcgauley FP&A Internal Boston

    Vivek Sharma FS DM Jersey City, NJ

    Mahesh Alse FS Fidelity BangaloreSreehari Challa FS Halifax Delivery Center Halifax, Canada

    Ganji, Sudheerbabu FSI Hanover Hyderabad

    Leigh Ann Crenshaw-Wells FSI State Farm Bloomington, IL

     Aruna Gorant la GD NA Bangalore

    Brenda Andriot GD Yum! Brands Louisville, KY

    Murphy, James GD Finance NA Boston, MA

    Mathur, Niteesh GD Finance NA Boston, MA

    Mani, Raghavendran GD Finance NA Chennai

    Jagadish Narayanan GD Operations NA Chennai

    Milind Sawant GTS Pune GTS Pune Pune

    Sudip Mandal Insurance Global Atlantic Batesville Indiana

    Jodi-Lyn LaPerle Insurance NLG Montpelier, VT

     Ami t Mishra Insurance The Hanover Insurance Group Worcester, MA

    Sudhir Sood Insurance The Hanover Insurance Group Worcester, MA

    Selvasekaran Kuppuchamy HLS McKesson Atlatna,GA

    Raghuram Sampathkumar HLS TUFTS, MEDICA Chennai

    Vince Bellantoni PS S&L NA NY, NY

    Terri Rein PS S&L NA Arkansas

    Jeff Tramel PS S&L NA Detriot, MI

    Thomas Linkous PS S&L NA McLean,VA

    Kuppusamy, Balachander PS S&L TXDOT and other clients in Texas region ChennaiSankar, Kumaran PS S&L TXDOT and other clients in Texas region Chennai

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    Floor Captains

    Name SBU Account Location

    Pasumarthy, Sandhya BPS Digital Gurgaon

    Stephanie Tucker BPS Internal Marina Del Rey

     Akshay Mandlekar BPS Internal Boston

    Srinivasulu Pedhiti Cloud Biomarin HyderabadSenthil Thanga Pandian K Cloud CAMS Chennai

    Sukumar Kasamsetty Cloud CAMS Hyderabad

    Rajeswar Rao Ippala Cloud Cloud Ops Hyderabad

    Naresh Babu Gorthi Cloud Cloud Ops Hyderabad

    Rajesh Katakam Cloud Corp-IT Hyderabad

    Nandha Kumar Appaiya Chelladurai Cloud Corp-IT Bangalore

    Diane Whitman Cloud Invacare

    Ravi Kumar Gonuguntla Cloud Mckesson Bangalore

    Bhagyalakshmi Gurunathan Cloud Monitoring Bangalore

    Mohamed Adnan Cloud Morgan Bangalore

    Meaghan Mackinnon Cloud Morgan Stanley Halifax, NS CanadaJillian Leblanc Cloud Morgan Stanley Halifax, NS Canada

    Colleen Hudgins Cloud Morgan Stanley New Jersey

    Sridevi Edupuganti Cloud Multiple Staff Aug Hyderabad

    Chris Kline Cloud NLG Vermont

    Chirag Kadakia Cloud Practice Boston, MA

    Joe Day Cloud Practice Chicago, IL

    Scott Mcelhaney Cloud Practice Seattle, WA

    Matt Wright Cloud Practice Dallas, TX

    Dirgesh Patel Cloud Practice Portland, OR

    Holly Hall-Perry Cloud Practice Denver, CO

    Senthil Pandian Cloud Practice Chennai, India

    Hari Merlapaku Cloud Practice Boston, MA

    Mathew Pottamkulam Cloud Practice Boston, MA

    Keith(Brian) Williams Cloud Practice Plano, TX (Telecommuter)

    Kevin Clay Cloud Practice Louisville, KY

    John Patton Cloud Practice Halifax, NS Canada

    Betty Varughese Cloud Practice Plano, TX

    Sridhar Patibandla Cloud Practice Hyderabad, IN

    Peter Noel Cloud Practice Halifax, NS Canada

    Michael Macneil Cloud Practice Halifax, NS Canada

    Venkat Anand Chinthakunta Cloud Royal Green HyderabadMuthu Kumar G Cloud Service Desk Chennai

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    Name SBU Account Location

    Sendil Kumar R Cloud Shared SoC Bangalore

    Madhu Kumar Manjunath Cloud Yum Bangalore

    Manish Bansal ES BMW Noida

     Achar , Natraj ES BMW BangaloreNirmal Bal ES BWI Noida

    Jain, AnujKumar ES BWI Gurgaon

    Vasanth Sekhar ES Choice Hotels Bangalore-GV

    Singh, Sunil ES CISCO, ExxonMobil, WA Hyderabad

    Jutur, Naga Mythili ES CoPART Noida

    Sudhakar Kota ES CSX Hyderabad - CT

     Aneesur Rahman ES CSX Hyderabad - CT

    Srinivas Pochampalli ES CSX Hyderabad - CT

    Sreedhar Nunna ES CSX Jacksonville, Florida

    Kamal Bashir ES CSX Jacksonville, Florida

    Sanjeev Sinha ES CSX Jacksonville, FloridaKalyana Kandlakunta ES CSX Jacksonville, Florida

     Arvind Kum ar Jha ES CSX Jacksonville, Florida

    Srinivasa Rao Durga Patchipulu su ES Deloitte Hyderabad-iLabs

    Likhesh Br amhanwade ES Facebook US/ WA/ Seattle

    Samanta, Himansu ES HNI Hyderabad

    Singh, Gajendra ES Honda Noida

    Chandramouli Subburathinam ES Honeywell Chennai

    Selvavinayagan Ramasamy ES Honeywell Chennai

    Sandeep Sankar ES Honeywell Chennai

    Ramya Ramachandran ES Honeywell Chennai

    Srihari Krishnan ES Honeywell Bangalore

    Lokesh Veerabhadraiah ES Honeywell Bangalore

    Jayaprakash Matheth ES Honeywell Hyderabad

    Hemant Belorkar ES Honeywell Pune

    Kishore Katta ES Honeywell Chennai

    Karthick Subramaniam ES Honeywell Chennai

    Walia, Manish ES Mohawk Gurgaon

    Sharma, Nitin ES NMHG Noida

    Sellappan, Boobalan ES NMHG Chennai

    Shyam Bodapati ES NTS Hyderabad-CP

    Niranjan Subramanyam ES NTS Hyderabad-CPSateesh Mutyala ES Shoppers Drug Mart Cyber Towers, Hyderabad

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    Floor Captains Continued

    Name SBU Account Location

     Arya Baner jee ES Shoppers Drug Mart Cyber Towers, Hyderabad

    Rajendra Adhikari ES Shoppers Drug Mart Toronto, Canada

    Krishna Mohan Dasari ES SUPERVALU Cyber Pearl, Hyderabad

    Siva Bandreddi ES SUPERVALU Cyber Pearl, HyderabadOmprakash Bhawarlal ES Tellabs DLF IT Park, Chennai

     Anand Si ngh ES Unisys Bangalore-SER1

     Arun Somasundaran ES Unisys Bangalore-SER1

    Vinay Jayanna ES Unisys Bangalore-SER1

    Madhumita Vijaykumar ES Unisys Bangalore-SER1

    Karthick Ponnusamy ES Unisys Bangalore-SER1

    Sasidharan, Retheesh ES Unisys US/ PA/ Harrisburg

    Pallampati, Damodaram ES UTC, GE Hyderabad

    Pallampati, Damodaram ES UTC, GE Hyderabad

    Gandhi, Sugumar ES Volkswagen Bangalore

    Tyagi, Ajay ES Whirlpool Noida

    Venkateswarlu Kannekanti ES YUM DivyaSri, Hyderabad

    Beena Kumari FS Ally Gurgaon

     Arvinda Sast ry FS Fidelity Bangalore

    Shyam Kumar FS MoneyGram Bangalore

    Praveen Viswanathan FS SEI Bangalore

    Rajiv Gupta FS SEI Gurgaon

    Ratnakar Pai FS TIAA Bangalore

    Ganesh Pai FS TIAA Bangalore

    Sudha Sanakaranarayanan FS Wells Fargo Bangalore

    Geo Scaria FS Wells Fargo Bangalore Ani l Ramachandrula FSI SEI Oaks,PA

    Trevor Wood FSI Ally Halifax, Canada

    Sandeep Sarangi FSI Bank of America New York City, NY

    Sumita Viyulie FSI Bank of America Hopewell, NJ

    Jon Bl akely FSI CIBC Toronto, Canada

    Vinit Srivastava FSI CIBC Toronto, Canada

    Neeraj Garg FSI CIBC Toronto, Canada

    Jeff Nelson FSI Fidelity Halifax, Canada

    Jonathan Dickey FSI Fidelity Halifax, Canada

    Pati McCann FSI Fidelity Halifax, Canada

    Kathleen Noonan FSI Fidelity Raleigh,NC

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    Floor Captains Continued

    Name SBU Account Location

    Sateesh Mutyala ES Shoppers Drug Mart Cyber Towers, Hyderabad

     Arya Baner jee ES Shoppers Drug Mart Cyber Towers, Hyderabad

    Rajendra Adhikari ES Shoppers Drug Mart Toronto, Canada

    Krishna Mohan Dasari ES SUPERVALU Cyber Pearl, HyderabadSiva Bandreddi ES SUPERVALU Cyber Pearl, Hyderabad

    Omprakash Bhawarlal ES Tellabs DLF IT Park, Chennai

     Anand Si ngh ES Unisys Bangalore-SER1

     Arun Somasundaran ES Unisys Bangalore-SER1

    Vinay Jayanna ES Unisys Bangalore-SER1

    Madhumita Vijaykumar ES Unisys Bangalore-SER1

    Karthick Ponnusamy ES Unisys Bangalore-SER1

    Sasidharan, Retheesh ES Unisys US/ PA/ Harrisburg

    Pallampati, Damodaram ES UTC, GE Hyderabad

    Pallampati, Damodaram ES UTC, GE Hyderabad

    Gandhi, Sugumar ES Volkswagen BangaloreTyagi, Ajay ES Whirlpool Noida

    Venkateswarlu Kannekanti ES YUM DivyaSri, Hyderabad

    Beena Kumari FS Ally Gurgaon

     Arvinda Sast ry FS Fidelity Bangalore

    Shyam Kumar FS MoneyGram Bangalore

    Praveen Viswanathan FS SEI Bangalore

    Rajiv Gupta FS SEI Gurgaon

    Ratnakar Pai FS TIAA Bangalore

    Ganesh Pai FS TIAA Bangalore

    Sudha Sanakaranarayanan FS Wells Fargo Bangalore

    Geo Scaria FS Wells Fargo Bangalore

     Ani l Ramachandrula FSI SEI Oaks,PA

    Trevor Wood FSI Ally Halifax, Canada

    Sandeep Sarangi FSI Bank of America New York City, NY

    Sumita Viyulie FSI Bank of America Hopewell, NJ

    Jon Bl akely FSI CIBC Toronto, Canada

    Vinit Srivastava FSI CIBC Toronto, Canada

    Neeraj Garg FSI CIBC Toronto, Canada

    Jeff Nelson FSI Fidelity Halifax, Canada

    Jonathan Dickey FSI Fidelity Halifax, Canada

    Pati McCann FSI Fidelity Halifax, CanadaKathleen Noonan FSI Fidelity Raleigh,NC

    Fl C i

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    Floor Captains Continued

    Name SBU Account Location

    Mike Hashem FSI Fidelity Halifax, Canada

     Akshay Gosain FSI GEICO Hyderabad

    Sendhil Nathan FSI Goldman Sachs Jersey City, NJ

    Sajith Sreedhar FSI Goldman Sachs Jersey City, NJ

    Vaibhav Deshpande FSI Goldman Sachs Jersey City, NJ

     Anupama Buragadda FSI Goldman Sachs Jersey City, NJ

    Vineet Ahuja FSI Goldman Sachs Jersey City, NJ

    Vishnu Puchalapalli FSI Goldman Sachs New York City, NY

    Garlapati, Ugender R FSI Hanover Hyderabad

    Penmetsa, Subbaraju FSI Hanover Hyderabad

    Karri, Ravikumar FSI Hanover Hyderabad

    Thotakura, Srinivas R FSI Hanover Hyderabad

    Bhogula, Praveenkumar FSI Hanover Hyderabad

    Ravi Tammineni FSI NA Bangalore

    Venugopal Amamravadi FSI NA HyderabadVijay Bhaskerreddy Panyam FSI NLG Hyderabad

    Prashanth Perugu FSI NLG Hyderabad

    Padmavathi Kuchibho tla FSI NLG Hyderabad

    Siddesh Patke FSI NLG Bangalore

    KrishnaPrasad Chintapalli FSI Princeton Hyderabad

    Daisy Soosai FSI se2 Chennai

     Ani l Rajasekhar FSI se2 Bangalore

    Safeer Syed FSI SEI Oaks,PA

    Florio John FSI SEI Oaks,PA

    Choudhary Neeraj FSI SEI Oaks,PA

    Edwards Stephanie FSI SEI Oaks,PA

    Marilyn Arndt FSI State Farm Bloomington, IL

    Wanda Loy FSI State Farm Bloomington, IL

    Karan Sharma FSI TIAA CREF Halifax, Canada

     Arun Kumar Prakash FSI TIAA-CREF Charlotte

     Anoop Govindan kut ty FSI TIAA-CREF Charlotte

    Karan Sharma FSI TIAA-CREF Charlotte

    Vidyasagar Chipp agiri FSI TMNAS Hyderabad

    Tim Brunker FSI VDE NYC

    Chiranjib Kundu FSI Wells Fargo San Francisco, CA

     Ani lkumar Shank arFSI Wells Fargo Fremont, CA

    Prasanna Venkatesha FSI Wells Fargo Charlotte, NC

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    Floor Captains Continued

    Name SBU Account Location

    Madhukar Sharma FSI Wells Fargo Minneapolis, MN

    Manoj Chauhan FSI Wells Fargo Fremont, CA

    Vimalkumar Balakrishnan FSI Wells Fargo San Francisco, CA

    Lissa Murray GD Yum! Brands Louisville, KY

    Jeff James GD Yum! Brands Louisville, KY

    Kevin Heiny GD Yum! Brands Louisville, KY

    Suresh Patil GTS Pune GTS Pune Pune

    Dhananjay Joshi GTS Pune GTS Pune Pune

    Vivek Narwane GTS Pune GTS Pune Pune

     Amol Kashid GTS Pune GTS Pune Pune

    Nilesh Wani GTS Pune GTS Pune Pune

     Abhi jeet Pargoankar GTS Pune GTS Pune Pune

     Amit Mhetr e GTS Pune GTS Pune Pune

    Prajakta Sohani GTS Pune GTS Pune Pune

     Andr ew Mcmann HLS BCBS VT Burlington,VTKenny Hunter HLS BCBSNC Durahm,NC

     Amri th Naniappa HLS BCBSNC (BLR) Bangalore (GV)

    Kavitha Palaniappan HLS BCBSNC (CHN) Chennai

    Srinath Padala HLS BCBSNC (HYD) Hyderabad

    Raja Sekhar Vatsavayi HLS BCBSVT Hyderabad

    MAYUR VARTAK HLS CareFirst BCBS of Maryland Washington,DC

    Selvakumar Muthukri shnan HLSIndependent Health + Amerihealth Administrators Buffalo,NY

     Ani l Sal uja HLS Landauer Gurgaon

    Dipti Dutta HLS McKesson Halifax, Canada

    Ramana Rao HLS McKesson (BLR) Bangalore (SER2)Sankar Karuppiah HLS McKesson (BLR) Bangalore (SER2)

     Aru l Th iru malai rayan HLS McKesson (CHN) Chennai

    VINOD NARASIMMAN HLS Medica Minnapolis,MI

    Praveen Polikepahad HLS Molina Hydrabad, India

    Christian Dodier HLS Pason Halifax, Canada

    Edwardnaveen Thadmalla HLS Pfizer Chennai

    MARYBETH MCNICHOLAS HLS Pfizer New York,NY

    VIKAS ANAND HLS Philips Home Monitoring Framingham,MA

    KEITH WINFIELD HLS Riverside + Aetna Hartford,CT

    Krishnamohan Leburu HLS Siemens & T-Systems Hyderabad

    Paramita Bhattacharya HLS Spectra Bangalore

    SANTOSH BAGEWADI HLS Spectra Labs Rockleigh,NJ

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    Name SBU Account Location

    Matt Mackinnon HLS Tufs Watertown,MA

    Walter Cobb HLS Tufts Halifax, Canada

    Christopher Thompson HLS Tufts Halifax, Canada

    Lawrence Campo HLS Tufts Halifax, Canada

    Denise Labo HLS Tufts Watertown, MA

    Leanne Lemond HLS Tufts Halifax, Canada

    Philip Pellerin HLS Tufts Halifax, Canada

    DAVID STORHOFF HLS WEA Trust , Specturm Madison,WI

    Manila Patro FSI Global Atlantic Batesville Indiana

    Sheila Emerson FSI NLG Montpelier, VT

    Christopher Adams FSI NLG Montpelier, VT

    Renu Cherian FSI NLG Montpelier, VT

    Rosa Rebollo-Pacheco FSI The Hanover Insurance Group Worcester, MA

    Nancy Kasparschuster FSI The Hanover Insurance Group Howell, MI

    Debra Pakula Ricketts FSI The Hanover Insurance Group Howell, MI

    Pradeep Seetharamarao FSI The Hanover Insurance Group Worcester, MA

    Ramesh Kandula FSI The Hanover Insurance Group Worcester, MA

    Karunakar Vangala FSI The Hanover Insurance Group Worcester, MA

    Marie Sawyer FSI The Hanover Insurance Group Worcester, MA

    Gillooley, Michael PS S&L NA Albany, New York

    Boyer, Donald PS S&L NA Boston, Massachusetts

    Francine, McAllister PS S&L NA Raleigh, North Carolina

    Howell, Connie PS S&L NA Indianapolos, Indiana

    Beachy, Lily PS S&L NA Virgina Beach, Virginia

    Slifka, Ginger PS S&L NA Augusta, Maine

    Lupo, Lois PS S&L NA Albany, New York

    Greer, Scott PS S&L NA Boston, Massachusetts

    Fitzgerald, Carol PS S&L NA Albany, New York

    Dunn, Lisa PS S&L NA Syracuse, New York

    Sankar, Kumaran PS S&L NA Chennai, India

    Kuppusamy, Balachander PS S&L NA Chennai, India

    Matzkevich, William PS S&L NA Raleigh, North Carolina

    Sucietto, Jenni PS S&L NA Cincinnati, Ohio

    Simonson, Amelia, PS S&L NA Albany, New York

    Ponko, Guy PS S&L NA Chicago, Il

    King, Mitzi PS S&L NA Frankfort, Kentucky

    Lane, Ashleigh PS S&L NA Austin, Texas

    Hiland, Matt PS S&L NA Austin, Texas