A leading African airline operates scheduled regional and domestic passenger services. The airline is 100% e-ticketing compliant across her network along

with other web enabled processes like PNR Data Parsing,Booking Engine, payment gateway, Online Booking and Online check-in systems. It offers a

frequent flyer program that seeks to reward passenger loyalty.

Client Overview

Case Study

© Hexaware Technologies. All rights reserved. www.hexaware.com

A leading airline optimizes their ticket generation system through support and maintenance services

• Java/J2EE/EJB

• JAXB

• Struts framework(MVC)

• Tag Libraries

• Velocity Template

• Eclipse

• Edit Plus

Hexaware Approach

Air Nigeria allows booking of tickets both through web and direct booking. Ticket generation system

used by AN, is based on third party mainframe application SHARES. Hexaware Technologies Ltd

(HTL) was responsible for support and maintenance of the Air Nigeria website along with the

development of other web enabled processes.

The Challenge

• BizTalk and WebSphere MQ interaction - With the use of MQ adapter, the maintenance and

debugging is made much easier, any changes made in the MQ / BizTalk login credentials (SSO

credentials) can easily be changed using the COM+ component known as MQS Agent. Any

errors regarding the MQ adapters can also be viewed through Event viewer console.

• Monitoring the BizTalk databases - The data is persisted in BizTalk database (BizTalk message

box database) and after processing it is moved to tracking (BizTalk DTA DB) database; this

process forms an important part of maintenance, if the data is persisted for a very long time in

Message box database it slows down the BizTalk engine.

• Updating the PNR in shares after the completion of payment with e-ticket option.

• Managing the enormous amount of data in web service table, as application is storing all the

booking details for each PNR in this table.

• Providing option for payment in case any connection loses in the time of flight booking.

• PNR retrieval from SHARES system and eligibility check for online check-in.

• Merging of css and images into IIS server for new Look of the website.

Technology Environment

Travel and Transportation

Client Benefit

• Easy access and improved process

for Reservation and Booking Tickets.

• Online services to facilitate the online

booking, payment and check-in for

Air Nigeria customers.

• HTL has gained in depth knowledge

of Air Nigeria Reservation system

with enough knowledge of SHARES

to handle any kind of issues faced

and would be able to partner with the

customer for future business

developments.

• Weblogic 8.1 Server

• MS SQL Server(Client)

• Runway Server

• IIS Server

• Payment Gateway Integration

• VSS (Configuration management tool)

• Cute FTP

© Hexaware Technologies. All rights reserved. www.hexaware.com

About Hexaware

Contact us at corporatemarketing@hexaware.com

NA Headquarters

1095 Cranbury South River Road

Suite 10, Jamesburg, NJ 08831

Main: +1 609-409-6950

Fax: +1 609-409-6910

India Headquarters

152, Sector – 3

Millennium Business Park

‘A’ Block, TTC Industrial Area

Mahape, Navi Mumbai – 400 710

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4th Floor, Cornwall House

55-57 High Street, Slough

Berkshire SL1 1DZ, UK

Tel: +44 (0)1753 217160

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180 Cecil Street,

#09-03, Bangkok Bank Building,

Singapore 069546

Tel: +65-63253020

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Hexaware is a leading global provider of IT

and BPO services. The Company has

achieved leadership position in domains such

as Banking, Financial Services, Insurance,

Transportation, Logistics and HR-IT solutions.

Hexaware focuses on delivering business

results leveraging technology solutions and

specializes in Business Intelligence & Analyt-

ics, Enterprise Applications, Independent

Testing and Legacy Modernization. Hexaware

has been providing technology solutions for

business for 18 years and offers world class

service delivery, technology leadership and

skilled human capital. With 178 clients

worldwide, our exceptionally high percentage

of repeat business is a testimony to the

strength of our client-centric approach to

business.

Value DeliveredHTL gave support to the Air Nigeria Website and developed certain modules like PNR Data Parsing,

Online Booking System, Payment Gateway, P2 Parsing Application Support and Flexible booking

required to enhance the existing functionality.

Overview of newly developed modules

• P2 Parsing Application SupportThe PNR data parsing is being carried out by BizTalk Server. The module deals with the parsing

and storage of the booking files (P2 files) received from SHARES via MQ series.

• Payment Gateway Payment Gateway has been implemented in the booking engine to facilitate the online payment of

tickets through credit/debit cards for Air Nigeria customers.

• Flexible BookingWith this online booking engine, customers can make bookings for the cheapest available class

within a cabin. With the proposed system update, customer will have the option of either booking

the cheapest available or flexible ticket.

• Online Check-inThis module provides online check-in as a new feature for Air Nigeria Customers. It controls all

aspects of a passenger selecting a seat, seat being allotted to the passenger, passenger being

checked-in for the flight and sending of notification of check-in details to passenger.

• OABS – Online Agency Booking SystemThis module controls all aspect of online Travel Agency operations. It will involve allowing agencies

to register for the service for both IATA and Non-IATA agents, Approval of such registrations by the

sales Department, making bookings, Discounts, Commission, Booking Modification, Making

Payments, ticket Issuance, activation/deactivation and BI reporting. It will help to reduce the risk of

erroneous entries that occur in manual transactions. Also reconciliations would be more accurate.

• ICORP – Corporate Desk This module controls all aspects of a corporate client including registration, approval of such

registration, client bookings, Discounts, credit Limit, booking modification, payments, ticket

issuance, Account enabling/disabling, invoice generation and BI reporting.

• New Website MigrationRestructuring of the website resulted into improvised Look n Feel and removal of redundancy.

Migration included changes to existing JSP, Html, aspx, CSS, and image files for the new Look of

the website.