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1.1: Market Evolution. Value. M-Business (Multi-Device, Multi-Web, Transformation). E-Business (Web-Enabled Transformation). E-Commerce (Web-Enabled Commerce). Business Integration (reengineering). Systems Integration (automation). Time & Scope. PCs, Servers, Mainframes. - PowerPoint PPT Presentation
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1
SystemsIntegration
(automation)
BusinessIntegration
(reengineering)
E-Commerce(Web-Enabled
Commerce)
E-Business(Web-Enabled
Transformation)
M-Business(Multi-Device,
Multi-Web,Transformation)
Value
Time & Scope
1.1: Market Evolution
2
MP3Players
Screen Phones
WAPPhones
Mobile Tablets
PDAs Digital Cameras
Pocket PC Autos Toys
PagersInformationAppliances
PCs,Servers,
Mainframes
Time Share E-mail
Chat
WorldWideWeb
Wireless/MobileInternet
EmbeddedInternet
PCs,Servers,
Mainframes
Today
Tomorrow
1.2: Evolution Of Internet Access
3
Changing CustomerPriorities
InfrastructureInnovation
MobileBusinessModel Hardware&
DeviceInnovation
• Demographics• Speed of Servive• Simplicity and Convenience
• Miniaturization• New Channels• Device
Convergence• Voice User
Interfaces
• Network bandwidth• Network Convergence• Personalized Bandwidth
2.1: The Innovation Circle
4
New InnovationOpportunities
CustomerFocus
Operational Focus
Supply ChainFocus
Applic
ation
Infras
tructu
re
BreakthroughPlatform
Focus
3.1: The M-Business Landscape
5
BreakthroughPlatforms
Framework
Client-Side Software PlatformsOperating Systems, Tools,
Browsers
Device PlatformsCell phones, PDAs, PocketPCs
Tablets, Appliances
Web Services PlatformsOperating Systems, Tools,Programming languages
Hardware PlatformsMicroprocessors, Chipsets, DSP,
Flash Memory
4.1: Breakthrough Platforms Framework
6
ApplicationInfrastructureFramework
Mobile ApplicationService Providers
Mobile Application/Service Enablers
Mobile InternetService Providers
ApplicationGateway/platform
Providers
5.1: Application Infrastructure Framework
7
Back-Office Applications
PersonalizationUsability Messaging Real-TimeInteraction
Location-Based
Services
BillPayment
Multi-PurposeWeb Portals
CommercePortals
Pure-PlayNiche
WirelessOperator Portals
Web PortalCustomer
MobileDevices
Billing Content
CRM Customer Support Messaging
6.3: Portal Framework
8
MobileCustomer
Framework
Channel Extension(Sales and Service Transactions)
Multi-Channel Synchronization(Building Relationships)
M-Commerce Channel(New Service Encounters)
Channel Augmentation(Marketing Information)
7.1: Mobile Customer Framework
Business toCustomer (B2C)
9
E-Business Applications
SalesMarketing Order Fulfillment Service Satisfaction
ChannelExtension
M-CommerceChannel
Multi-ChannelSynchronization
ChannelWeb Portal
CustomerWeb Portal Customer
MobileDevices
Billing Content
Selling Chain Management BusinessIntelligence
CRM
7.2: Customer Framework
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E-Business Applications
SchedulingForecasting DistributionPlanning
ServiceNotification
Procurement Delivery
Supply Chain Execution
Supply ChainVisibility
Service Management
E-Procurement
SupplierWeb Portal Supplier
MobileDevices
Selling Chain Management BusinessIntelligence
CRM
8.3: Mobile Supplier Framework
ERP E-Procurement SCM
11
ApplicationExtension
Framework
Mobile Office and Messaging Applications
Front Office EnterpriseApplication
Specialized Solutions
Mobile CorporatePortals
Business to Employee (B2E)
9.1: AOL Mobile Capability Framework
12
E-Business Applications
Self ServiceData
Organization Procurement Intranet PerformanceMonitoring
News,Stocks,
Web
Front OfficeEnterprise Apps
Mobile CorporatePortals
SpecializedSolutions
Mobile OfficeApplications
EmployeeWeb Portal Employee
MobileDevices
Selling Chain Management BusinessIntelligence
CRM
9.2: Mobile Employee Framework
ERP E-Procurement SCM
13
Solution Strategy
CapabilityEvaluation
SolutionBlueprint
TacticalExecution
Customer Pain Value Proposition Profit Model
Internal Assessment Capability Configuration Business Case Creation
Blueprint Design Impact Analysis Integration Design
Tactical Execution Project Planning Application Implementation
10.1: Typical Supply Chain Structure
14
RevenueEnhancement
Cost Reduction
EffectiveAsset
Utilization
Sponsorship?Internal Leadership?Current Strategy?Resource-Funding, People?Strategic Alliances?Infrastructure Readiness?
Key Considerations
Value Creation
ProcessImprovement
Strategic Improvement
BreakthroughTransformation
Scop
e of
Initi
ativ
e
10.2: Capability Assessment
15
Enterprise Infrastructure
E-Business Application Layer
Corporate Strategy
MobileStrategy
Business Model ScopeCustomer SelectionValue CreationCapability Alignment
MobileApplications
Mobile PortalsCustomer ApplicationsSupply Chain ApplicationsEmployee Facing Applications
SupportingInfrastructure
ScalabilityReliabilityHosting
MessagingDatabasesMiddleware
Data &TransactionSecurity
10.3: Elements of a Solution Blueprint
16
Meeting RoomClass Room
E-Trade/AuctionGroupware, WorkflowIssue-based Discussion
E-BusinessWeb Publishing
ConferencingForum Discussion
Bulletin Board
E-MailMessaging
Chat
Structured
Informal
Communication(Directional)
Interaction
Collaboration(team)
Technologies for Collaboration and CommunicationSecurity
Pro c
ess
17
1 2
3
4
5
Information TechnologyInfrastructure
Know-whatKnow-howKnow-why
QualityInformation Explicit
Knowledge
Tacit KnowledgeRaw Information
OrganizationalKnowledge
CoreCompetence
Crystallize Core Competence
Generalize Best Practice
for Reuse
Produce Best Practice
Contextualize Organizational Knowledge
Create Organizational
Knowledge
Improve quality of information Make tacit
knowledge explicit
Best Practice
18
Product
Manufacturing
Information
Manufacturing
Input
Process
Output
Raw Materials
Assembly Line
PhysicalProducts
Raw Data
InformationSystem
InformationProducts
19
Define Measure
Improve Analyze
TDQM
Cycle
1 2
3 4
20
CoreCompetency
Technologies Knowledgederivative
InformationCommunicationIndustries
Intellectual & Intangible AssetsPartnershipPatentsData bases
Processes Explicit, Codified Knowledge Methods
Human CapitalWellspring of
Knowledge
SkillExperienceKnowledge
Learning
Learning
21
Information Production Process
Consume
Changing Consumer needs
Information Product
Product Life-Cycle
InformationProduct
Manager
22
Problem Solving Architecture
Solution Requirements Knowledge Domains
ProvideScope for
TechnicalArchitecture
BusinessArchitecture
StructuredKnowledge
Assets
ProductsServices
Solution Domain
Architecture
Structure
SolutionsCustomized
SolutionCustomize
ProvideScope for
Contain Contain Contain
Drive
DefineDefine
structure
Structure
overlap
23
Enterprise Information Management Integrated Networks Electronic Mail/Messaging Cross-Vendor Support Scheduling Executive Information System Standards Content Management Local/Remote Services
Distributed Systems Infrastructure
Telecommunication Infrastructure
Performance Configuration Management
Competency Configuration Application Configuration Assets Configuration Skill Configuration Methodology Configuration
GroupwareGroup Decision Support SystemsDesktop Video and Audio ConferencingGroup Application Development EnvironmentCollaborative Document ManagementWorkflow
Customer Care Management
Corporate Knowledge Infrastructure