t o }u W l - LogOn Computer Services4 1611 W. Andrew J ohnson Hwy. Morristown TN 37814 Phone (423) 581 -2100 Fax (423) 587 -1647 Ultranet is a service of LogOn Computer Services Dear

Welcome Packet

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1611 W. Andrew Johnson Hwy. Morristown TN 37814

www.LCS.net Phone (423) 581-2100 Fax (423) 587-1647

Ultranet is a service of LogOn Computer Services

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Table of Content

Contact Information……………………………………………5 Fixed Wireless Internet, How It Works………………..6 FAQ……………………………………………………………………..7

What is Included in the Installation…………………….10 Residential Protection Plan…………………………………11 Terms and Conditions…………………………………………13 Access LCS E-Mail Account………………………………….18 Phone Features Guide…………………………………………36 Ultranet Internet/Voice Referral Program ………….40

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Dear Ultranet Customer,

Welcome! Thank you for choosing Ultranet as your internet service provider. At Ultranet, we are dedicated to providing you with the best customer service possible. In this Welcome Pack you will find information to help you further understand your Ultranet service. This includes:

Terms and Conditions/ Billing Phone Features Guide Email Setup and Access Referral Program Residential Protection Plan

We are now offering network services for homes and businesses which includes but not limited to network equipment, wiring, wireless security, Dish, DirecTV, Exede Satellite Internet and Ultranet Voice to name a few. Give us a call and we will come out and see what your needs are and how we may help you. Ultranet is owned and operated by Logon Computer Services, a full service computer company serving the Lakeway Area since 1979. All Ultranet customers receive a 25% discount on all labor, onsite or at our repair center. If you have any questions or need assistance with your new service, please contact Ultranet Customer Service at (423) 581-2100. Thank You, Ultranet Manager

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Ultranet Contact Information

Ultranet office (423) 581-2100 Customer Service Ext. 122 Sales Press 1 Helpdesk Press 2 Internet Network Status Press 3 LogOn Computer Services (423) 581-5916 Store Location: 1611 West Andrew Johnson Hwy. Morristown, TN 37814 Hours 9AM to 6PM Mailing address: PO Box 625 Morristown, TN 37815

Hours of Operation Monday thru Friday 8AM to 6PM

Internet Services Status Available 24 Hours a Day

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Fixed Wireless Internet, How It Works

Ultranet High-Speed Internet Service is provided via our state-of-the-

art Cambium Wireless Broadband System. Unlike DSL or Cable services

we do not depend on the availability of telephone lines or cable TV

infrastructure. This allows Ultranet to rapidly deploy service into areas

with no other services available.

All that’s needed is a small subscriber module mounted on the

customer’s premises. The subscriber module allows a line of sight

wireless connection to one of our broadcast towers located within a

distance of up to 8 miles. Each tower is in turn connected via wireless

link to our Network Operations Center which provides the High-Speed

Internet feed. The wireless link between your computer system and the

Network Operations Center is a proprietary system that uses

“Authentication” and “Encryption” to protect against security threats.

The subscriber module also connects to your computer or broadband

router via a standard CAT-5e network cable. A small AC power adapter

powers the subscriber module over the CAT-5e network cable.

The subscriber module also acts

as a firewall to protect your

network from direct Internet

attacks, providing you with

peace of mind. As an Ultranet

customer you will receive

superior Internet and Customer

service.

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FAQ’s Q. How does ULTRANET compare to dial-up? A. Dial-up operates at less than 56 Kbps; in our area it only averages 24 Kbps. The ULTRANET service operates from 512 Kbps to 8.0 Mbps depending on which service plan you are on. This is a performance improvement of 20 to over 100 times the speed of dial-up. The ULTRANET service is "Always on" so you don’t need to re-establish your connection each time you want to use it. ULTRANET does not require any phone lines. -------------------------------------- Q. How does ULTRANET compare to DSL and Cable Modem? A. Unlike DSL or Cable Modem, our service does not depend on telephone or cable TV infrastructure. This enables ULTRANET to reach many communities and businesses where DSL and Cable Modem are unable or unwilling to go. Our service plans offer performance comparable to DSL and Cable Modem, but with some important differences. * Better upload speeds than comparably priced DSL or Cable Modem. * Static IPs even on residential service and few restrictions against using servers or VPNs. * Local customer service. -------------------------------------- Q. How does ULTRANET compare to Satellite? A. Wireless broadband is sometimes confused with Satellite because they are both forms of wireless communication. The difference is that ULTRANET uses a terrestrial microwave system that uses short-range wireless links. The latency on these short-range links is comparable to wired links like DSL and Cable Modem so the performance remains high. Satellite links have a large propagation delay due to the roughly 23,000-mile distance to geosynchronous satellites. This latency imposes a performance penalty on two-way interactive applications, regardless of bandwidth speed. For this reason Satellite should only be considered as a last resort for Internet service. -------------------------------------- Q. How secure is the ULTRANET Service? A. ULTRANET uses a system developed by Motorola. This Motorola system has 3 features that make it very secure. 1. Proprietary. The Motorola system uses completely proprietary technology for the Radio Frequency signals as well as the data protocols. So a potential hacker would first have to reverse engineer the Motorola radio equipment. 2. Authentication. No Motorola radio can communicate with our tower without first having its Electronic Serial Number authenticated against our list of allowed radios.

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3. Encryption. The Motorola Canopy encrypts the user data over the air using 128 bit DES encryption. These combined characteristics make the ULTRANET service secure for transmitting financial and other personal records -------------------------------------- Q. How does the weather affect ULTRANET? A. Unlike satellite TV or Internet, the effects of weather on the ULTRANET service due to heavy rain, snow, or fog is negligible. The ULTRANET service is very reliable under such conditions. -------------------------------------- Q. How large is the antenna used to provide my ULTRANET service? A. The antenna we use is 12" tall x 3.5" wide and weighs less than 1 pound. Your installer may recommend a small 18" reflector dish to enhance the reliability of your connection. Section 207 of the Telecommunications Act of 1996 prohibits restrictions on the use of “Over-the-Air Reception Devices” from government (cities or counties) or non-government (landlords or homeowner associations) entities. The ruling pertains to antennas less than 1 meter in diameter and less than 12 feet above roofline. You may still want to contact your homeowners association or landlord for any guidelines they may have on placement of the antenna. For more information, you can get a fact sheet from the FCC at www.fcc.gov/mb/facts/otard.html or contact us with any questions. Customer is responsible to obtain proper authorization for placement of equipment on premises. -------------------------------------- Q. What are the system requirements for my PC/ MAC to use ULTRANET's service? Ultranet Minimum PC System Requirements 1) PC running Windows XP or higher operating system. 2) 1.0 GHz or faster processor. 3) 512 Megabytes of RAM. 4) 200 Megabytes free hard drive space. 5) A working Ethernet Adapter Ultranet Minimum Macintosh System Requirements 1) OS 10.4 or higher operating system. 2) 300 MHz or faster processor. 3) 128MB of RAM. 4) 200 Megabytes free hard drive space. 5) A working Ethernet Adapter -------------------------------------- Q. Can I use a wireless router with my ULTRANET service? A. Yes, Any broadband router that has an Ethernet port as it’s WAN or Internet port will work. This includes the wireless routers that are currently popular. If you get the router from ULTRANET, it will be a tested and proven model with a multi-port Ethernet switch. Brands that we have tested include Linksys, Netgear, and Cisco. --------------------------------------

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Q. Can more than one computer share the connection? A. Yes, there are no additional charges for multiple computers. Our service requires a simple wired switch or wireless router to allow multiple connections to the service. The subscriber module supplied by ULTRANET assigns up to 10 DHCP IP addresses and acts as a firewall to protect the customer’s home network from Internet attacks. ULTRANET supports the innovative use of home networking and monthly charges are based on total household bandwidth consumption rather than on the number of computers. Basic installation includes service set up on one computer or network device. This does not include router or network configuration. -------------------------------------- Q. What is involved in the installation? A. We install a small antenna on or near the roof of your home or business. Then a Cat5 cable is run down and into your home. See our "How it works" section for a more detailed description. -------------------------------------- Q. What is the typical lead time to have your service installed? A. If your location is within range of one of our towers and has line of site to that tower, we can usually install within three business days. -------------------------------------- Q. Can I keep my AOL service? A. Yes. AOL offers a FREE account. You may keep your existing AOL email addresses. Contact AOL directly for information on this service.

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What is included in Installation?

With a 1 year service agreement the standard installation charge of

$150 is waived. Basic installation includes the following: up to 100 feet

of CAT5E Ethernet cable from the subscriber module to the first

computer or network device, standard mounting hardware required.

Standard mounting hardware consists of radio/antenna bracket and

mounting screws. All cabling required over 100 feet will be charged to

customer at the rate of $0.32 per foot. Special poles, trenching, and

additional labor and materials will be quoted, and approved by

customer before installed and charged.

Ultranet will provide and retain ownership of the mounted subscriber

module on the customer premises.

A customer security firewall or router device is NOT included in

installation but is recommended for extra security. If the customer

purchases a router from LogOn at the time of service installation, we

will do a basic installation for free. Basic installation includes only

DHCP connection to one computer, setting of SSID, and password. It

does not include additional trips, devices, or other services. Additional

service is extra.

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Residential Protection Plan: $5.99 monthly fee

No More Huge Out-of-Pocket Expenses!

Avoid substantial repair charges for just a small monthly fee.

Minimum Monthly Savings is over $100 based on 2 chargeable

service calls per month.

Covers most common problems*.

Immediate coverage when you add the Protection Plan

What is covered: The Protection Plan will provide up to two (2) onsite

service calls per monthly billing period to troubleshoot to restore

service to the customer. The plan includes troubleshooting and repair

of basic router connection, installation, and configuration problems.

The plan covers connections to router and reset of router password

and basic setup of up to two wireless devices. The plan includes

troubleshooting, repair, or replacement of the Subscriber Module

(SM/CPE), repair or replacement of originally installed cabling, original

mounting brackets, dish reflector, alignment and troubleshooting

problems with any additional equipment provided at the time of initial

installation. The protection plan covers necessary relocation of

Subscriber Module (SM/CPE) on the existing premises in accordance

with standard installation* procedures. Repeat service call for original

unresolved issue qualifies as the same problem. For customers that

have Ultranet Voice service, this plan will also cover repairs to the

wiring leading from the Ultranet Voice phone equipment to and

including the activated telephone jacks inside your home at no charge.

If the trouble turns out to be in your telephone or other connected

equipment, LogOn will identify the source of the problem.

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What is NOT covered: Plan does not cover replacement or repair of

customer owned equipment, any computer hardware, software,

peripherals, telephone equipment, or other associate items regardless

of where the item(s) where purchased or who installed them. The

protection plan does not cover requests to relocate the entry point to

the customer’s router or other equipment. It does not cover any

additional cabling, or configuration of additional network computers

or devices. The plan does not cover repair of third party damage such

as home improvements, construction damage, animal damage,

physical abuse or neglect, damage caused by Acts of God (lightning,

fire, windstorm, flood or similar acts), or damage caused by deliberate

or incidental damage caused by digging, gardening, or lawn care. The

plan does not cover problems arising from faulty electrical wiring,

specialized wiring or circuits such as alarm systems, video surveillance

systems wiring, etc.

*Standard installation includes up to 100 feet of cables and standard

mounting hardware required from the subscriber module to the first

computer or network device. Standard mounting hardware consists of

radio/antenna bracket and mounting screws. Basic router and

computer configuration installation includes only DHCP connection to

one computer, setting of SSID, and password. It does not include

additional trips, devices, or other services. Additional services are

available at standard rates.

To setup your protection plan, please contact us at 423-581-2100.

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Terms and Conditions for High-Speed Internet Access and/or VoIP Phone Service

1. By signing this Agreement and using the service, (1) you and any end-user(s) using your service via your account agree to abide by the TERMS AND CONDITIONS; (2) you are at least 18 years of age. If you do not agree with the foregoing, you may not use the service and must notify LogOn Computer Services immediately. This Agreement takes effect on the date on which service starts, and continues until your service is terminated. LogOn Computer Service reserves the right to modify the Terms and Conditions, the Acceptable Use Policy, and this Service Agreement or pricing for the Service and may discontinue or revise any or all other aspects of the Service in its sole discretion at any time by posting changes on our website. Your continued use of the Service after changes are posted constitutes your acceptance of this Agreement as modified by the posted changes. The updated, online version of this Agreement shall supersede any prior version of this Agreement.

2. LogOn provides access to the Internet and/or VoIP Phone service.

3. Subscriber is responsible for keeping Subscriber’s login password secure. If someone improperly uses Subscriber’s password, Subscriber will be fully responsible for that unauthorized use. LogOn will not call and ask for your password for any reason. If Subscriber calls LogOn, LogOn may ask for the password as shown on the front of this agreement, to correct errors or to change Subscriber's password or account information.

5. E-mail and other electronic transmissions passing over the Internet and through the LogOn system are not confidential, as the Internet is a public access network. Therefore LogOn cannot guarantee the protection or privacy of any information transmitted or received through its network. LogOn reserves the right to monitor Subscriber’s mail and transmissions as necessary to provide service and otherwise to protect the rights or property of LogOn. LogOn will not disclose any such information unless required to do so pursuant to a court order, subpoena, or similar legal request or otherwise, on the advice of counsel.

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6. All information obtained over the Internet through LogOn is used at Subscriber’s own risk.

7. LogOn’s services are provided subject to its Service Level Agreement only. LogOn does not provide warranties of any kind, either express or implied. LogOn shall not be liable for any loss or damages arising out of the use of or failure of its service.

8. Subscriber agrees to indemnify and hold without harm LogOn, its officers, employees, and other users from any and all claims, damages, expenses (including attorney’s and other legal fees) and liabilities resulting from any and all use of Subscriber's account whether authorized or unauthorized.

9. Attempts to gain unauthorized access to any other computer or computer systems are prohibited. Subscriber must agree to abide by all rules, regulations and policies of networks and computer systems accessed via LogOn. If Subscriber is unsure of those policies, it is Subscriber's responsibility to obtain and read these policies.

10. LogOn is not responsible for any files that Subscriber stores on LogOn‘s system. Subscriber is completely responsible for setting up an independent backup process for data that Subscriber stores on LogOn's system.

11. The right to use LogOn’s service is not transferable. Accounts are for the use of Subscriber only. Subscriber is responsible for the confidentiality of Subscriber’s passwords.

12. Services provided to Subscriber through LogOn, may only be used for lawful purposes. Transmission or storage of any data, information or material in violation of any federal or state regulation or law (including, but not limited to, material protected by copyright or trade secrets, and information that is confidential as a matter of law) is strictly prohibited. Subscriber may not, under any circumstances, use LogOn in an unlawful manner, including, but not limited to: (a) Posting or transmitting any unlawful, threatening, abusive, libelous, defamatory, obscene, or pornographic information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; and (b) Intercepting or

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attempting to intercept e-mail; and (c) Uploading files that contain software or other material protected by copyright laws unless Subscriber owns or controls the rights thereto.

13. Subscriber must use best efforts to avoid interfering with any other person’s use and enjoyment of the Internet. Subscriber agrees to comply with the following system rules of LogOn. The following are strictly prohibited: (a) Any attempt to introduce viruses, worms, Trojan Horses, or any other destructive programs, or to deliberately crash or overload the server systems of LogOn or any other computer system accessed through LogOn; (b) Sending unsolicited mail messages (junk mail or “Spam”). This includes but is not limited to, mailing of commercial advertising, informational announcements, political announcements and religious information. Such material may only be sent to those who have explicitly requested it; (c) Forging any message header, in whole or part, of any electronic transmission, originating or passing through LogOn's system. Additionally all messages must contain a valid return address; (d) Posting or transmitting any fraudulent information. This means any information that Subscriber knows, or has reason to know, is false and that Subscriber intends for others to rely on; (e) Posting or transmitting any advertising or promotional materials that contains false, deceptive, or misleading statements, claims, or representations; (f) Impersonation of any person including but not limited to, a LogOn official or an information provider, guide, or host, communicate under a false name or a name that Subscriber is not entitled or authorized to use in all forms of online communication, including, but not limited to, screen names, Subscriber profiles, chat dialogue and message posting; (g) Use of mail list, list server or any form of auto-responder from a Subscriber’s account on LogOn's server; (h) User processes that run or are activated on LogOn's servers while the user is not logged in; (i) Use of any device or software that would allow Subscriber's account to stay logged on while Subscriber is not actively using LogOn services or use of the account for the purpose of operating a server of any type; (j) Interference with or attempting to interfere with service to any user, host, or network (“denial of service attacks"). This includes but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host; (k) Sending threatening or harassing e-mail (i.e. threatening physical injury or damage to persons or property); (l) Unauthorized reselling of LogOn services or

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solicitation of LogOn users to become subscribers of other online services competitive with LogOn. Failure to comply with system rules may result in immediate suspension or termination of Subscriber's account.

14. LogOn is responsible for setting up a connection to Subscriber’s equipment. Any hardware or software problems encountered by LogOn are the responsibility of Subscriber. Any hardware or software problems that Subscriber may encounter after the connection is established are the responsibility of Subscriber. Any request for a service call not associated with above standards will be charged a minimum $25.00 if appointment made for service call is not canceled or kept by the customer. Failure to notify LogOn of problem resolved that had a service call scheduled, will result in a $25.00 service charge.

15. The monthly charge for Subscriber is payable in advance. No Refunds or credits will be given for any problems identified as Subscriber owned computer, network equipment, software, or signal interference at Subscriber’s location. LogOn may offer billing adjustments due to our network service problems at the sole discretion of Management.

16. Subscriber’s account may be immediately deactivated without notification, at LogOn‘s sole discretion, for violation of terms and conditions, violation of the rules, returned checks, declined credit card, or any other nonpayment of account charges. Any account deactivated will be subject to a $5.00 reactivation fee. Any deactivated account will be reactivated at the then current rate plan available.

17. The monthly billing cycle will begin on the first day of the month and will continue on a month-to-month basis until terminated by either Subscriber or LogOn. Subscriber will pay a pro-rated amount for a first partial month.

18. Subscriber's account will be charged on the first day of the month. LogOn

must receive payment on or before the 20th of the month. If the account

balance is not paid in full by the 20th, a $5.00 late fee will be added and the

account will be considered in default. If a credit card or debit card payment is

declined for any reason, Subscriber will be contacted to make payment and

required to update payment information for the account. If a check is returned

or ACH bank draft fails for insufficient funds, Subscriber will be charged a

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minimum $30.00 service charge on the account. Payment in full for the account

balance is due immediately. If payment is not made by the 10th of the

following month, the account will be placed in suspended status and the

service will be disabled until account balance is paid. In the event of service

termination due to non-payment, any outstanding balance for non-returned

equipment will be charge immediately to the credit card, debit card or ACH

account on file until such amounts are paid in full.

19. If Subscriber cancels a one year service commitment, Subscriber agrees to pay a prorated amount of $12.50 per month remaining on the term commitment period. Maximum termination fee is $150.00.

20. Subscriber is responsible for any and all charges and/or fees incurred not specifically covered by this agreement including but not limited to long distance charges, collect calls, directory assistance, operator assistance, or any charge or fee deemed not covered by LogOn. Unlimited Long Distance packages include phone calls to the Domestic U.S. only, not overseas.

21. All equipment shall remain the property of LogOn. If service is discontinued for any reason, LogOn will attempt to schedule an equipment retrieval date with Subscriber within 48 hours. If Subscriber does not allow access to the equipment, Subscriber will be held liable for the equipment charges. Subscriber will be charged the MSRP value of the equipment and any unpaid subscriber fees using the method of payment used to secure the account or used to pay monthly subscription fees. Subscriber hereby grants LogOn access to its equipment at any reasonable time for the purpose of examining or removing LogOn's equipment.

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LCS E-Mail Account Access & Setup

1. As a current Ultranet Internet customer you have access to 10

complimentary E-Mail accounts. To access your new LCS E-Mail

account via the web with the following URL: www.mail.lcs.net.

Enter Email Address (example: [email protected]) and password to login.

Use Lite Web Client: This check box will log you into the Lite

Web Client designed for users with mobile devices. This web

client has limited capability, and was not designed with all the

advanced options and features that the regular web client offers.

http://www.mail.lcs.net/

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Remember My Email Address: Select this check box to

remember your Email Address when used again on the same

local machine.

Remember My Password: Select this check box to remember

your password when used again on the same local machine.

Automatically Login on the Next Visit: Select this check box to

bypass the login page when used again on the same local

machine.

Problems logging in?

If you repeatedly have problems logging in, carefully re-enter your

email Username and Password. If you continue to have problems

accessing your mail account, contact Ultranet Help Desk at (4230 581-

2100 ext. 122.

2. Email Navigation

If the login information is correct, the IMail Web "Today"

page opens.

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Action Menu Click Action to display all Menu items.

Create New

Manage Selected Fold

Manage Mail Rules

Manage Away Message

Manage Auto Responders

User Options

Change Password

Change Theme

Switch to Lite Web Client. (Allows user to switch to the Lite Web Client without logging out and logging in again.)

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About Rules

Email delivery rules are designed to assist in managing your mail, and

are based on the contents of the following fields:

To

From

Sender

Subject

Message Header

Message Body

Rules assist in filtering out spam and other messages that contain

certain types of attachments, and can be used to direct specified mail

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into a specific mailbox. The IMail Web Client applies your rules as

messages arrive into your INBOX.

Creating Rules

How to create a rule:

From the Action Menu select Manage Mail Rules. A new tab will open The Rules page.

Click Add New Rule. The Add Rule dialog appears.

STEP 1 - Enter a Rule Name

Enter a Name for this Rule. This name is for your reference and is used only as a unique identifier for your reference.

STEP 2 - Add Conditions

Add the Rule Conditions. Click the Conditions Editor button to display the Conditions dialog.

Where. Select which part of the message the rule applies: From, Subject, Sender, To, CC, Body, or Header.

Comparison.

Contains. Select this option to check the message part for the text specified in the Search text box.

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-- OR --

Does NOT Contain. Select this option to check the message part if it does NOT contain the text specified in the Search text box.

Search. Enter the message text to use for searching against the selected Where option.

Match Case. select whether or not the case of the text entered in Search are to match or not.

Add Condition. Click to add your Condition.

Step 2a. To add multiple conditions, do the following:

Add AND/OR. After adding a regular condition and saving, before another condition can be added, an "AND" or "OR" must be selected before another condition can be added.

Repeat Step 2, and 2a until all conditions have been created.

Add Condition. Click to add your Condition.

Save. Click to save all conditions. The first rules add dialog will display again.

STEP 3 - Set the Action

Set the action to take when conditions above are met.

Action Type. Set the action to take when conditions listed above are met. Options are: Move to mailbox, Forward, Delete, Copy, Bounce.

Target. A required entry for certain Action Types (Move to mailbox and Forward). Enter the name of the target mailbox, or email address that will receive messages that are selected by your rule.

Save. Click this button to save your new Rule. The main rule page is displayed again.

Save Changes. Click Save Changes to update the rules file.

Warning: Be sure to click Save Changes after all rules have been created/modified. Changes will be lost if this last save is not made.

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Editing Rules Modifications to Rules include changing the rule name, conditions, and actions. To access rules go to Action Menu > Manage Mail Rules. A new tab will open The Rules page.

Modifying a Rule

M Mouse over the pencil to display the rule conditions for the specified rule. Click on the pencil to open the rules dialog page for editing.

Enter a Name for this Rule. This is your unique identifier for this rule, modify as needed.

Add the Rule Conditions. Click the Conditions Editor button to make modifications to the rule conditions.

Conditions. Updates to existing conditions are not possible, deleting and re-adding is necessary. To add another condition the And/Or will be required.

Add Condition. Click to add a new Condition Clicking Add Condition without and And/Or will by default generate the "And" requirement.

Add AND/OR. After adding a regular condition and saving, before another condition can be added, an "AND" or "OR" must be selected before another condition can be added.

Note: "AND" requires all conditions be true for the rule to pass; while

"OR" requires only one of the conditions to be true to pass.

Delete Condition. Click next to the condition that needs removing.

Save. Click to save condition modifications. The dialog will return to the previous rule page.

Action Type. Options are: Move to mailbox, Forward, Delete, Copy, Bounce.

Target. Enter the name of the target mailbox that will receive messages that are selected by your rule.

Save. Click to save rule modifications. The mail rule page will display.

Save Changes. Click to save the Rules file.

Change Password

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How to get here

Current Password. For security purposes enter the current password.

Note: New Password cannot be set to "password" or your Username

New Password. Enter your new password in the text box. Note: Passwords must meet the minimum length of 8 characters, cannot include spaces, and cannot exceed thirty characters.

Retype Password. Retype the new password in the text box.

Tip: Valid special characters are as follows [! @ # $ % ^ & * ( ) _ + } { " : ' ? / > . < ; ,

Compose New Message Click Compose to create a new message tab to designate recipients, compose email, add attachments, and send email. You can customize your message by using the formatting and style toolbars located above the message box.

Send. Click to send the message, with or without an attached file.

Cancel. Click to cancel composing and sending a message.

Save As Draft. Click to save a draft of your message in the Drafts email folder. Select the message in the Draft folder later to re-open the message, and then click Edit Draft to continue composing the message.

Note: By default your new message will automatically "Save to Drafts" every 10 minutes. This option can be modified to suit your own preference at Ac tion > Manage User Options > Composing Messages.

Attachments. Click to display the Attachments text box, click the Select to add an attachment.

Options. Click the Options button to show display options for the Compose Message page.

Show CC. Select this option to display the Carbon Copy (CC) text box.

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Show BCC. Select this option to display the Blind Carbon Copy (BCC) text box.

Send as Plain Text. Select this option if you do not want your message formatted with the text styles and formatting toolbar settings. Because you are sending mail over the Internet, you may prefer to use plain text rather than adding formatting that recipients might not be able to see. Plain text is text without formatting (bold, italic, underlined), bullets, or alignment. When this option is cleared, the rich text editor is displayed for message composition. Rich text messages include .htm tags to format the text.

Save in Sent Folder. Select this option to save a copy of each message sent to the Sent email folder.

Save Recipients in Contacts Folder. From the list box, select the address book to which you wish to add the message's recipient(s).

Priority. (Set to normal by default) Options are Low, Normal and High. Setting the priority to Low or High will set a flag that will display in your recipients mailbox status. This allows recipients to know that as a high priority, the message should be read as soon as possible.

To. In the text box, enter the email address(es) of the person(s) to whom this message will be sent. For more information, see Using Contacts to Address a Message

CC. In the text box, enter the email address(es) of person(s) to whom you'd like a copy of this message to be sent

BCC. In the text box, enter the email address(es) of person(s) to whom you'd like a copy of this message to be sent, without the recipient's address appearing in the message.

Subject. Enter the subject of the email into the text box.

Using Spell Check

Use the AJAX Spell Checker to check your message's spelling before sending.

1. To access Spell Check, click Spell Check on the toolbar. 2. The Spell Check Web Page Dialog appears. The tool scans your message

and displays in yellow, one word at a time, any word that does not appear in its dictionary.

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Choose from the following options:

Change To. Select from the list of words to replace the highlighted word.

Ignore. Click this button if you choose to ignore the possible spelling error.

Add to dictionary. Click this button to add the word in yellow to the Dictionary.

Deleting Email

To Delete a Single Message 1. Select a mail folder from the navigation panel to display in a new tab. 2. To delete a message

Select the checkbox of a message in your message list, or

Select a message to view in the Message List or

Double click a message to view in a new tab. 3. Click Delete on the Message List toolbar, or click the [DELETE] key to

delete a message.

To Delete Multiple Messages

To delete multiple messages when the checkbox option has been disabled, press [CTRL] and click multiple messages in the Message List or in a folder, then click Delete on the toolbar, or click the [DELETE] key to delete the messages. - OR - Press [SHIFT] and click the first and last message in a consecutive list of messages, then click Delete on the message list toolbar, or click the [DELETE] key to delete the messages.

Note: Messages will be deleted immediately unless you have selected Move to Deleted Folder

Replying to and Forwarding Email

To Reply To a Message

1. Select a mail folder from the navigation panel to display in a new tab.

2. To reply to a message

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Select the checkbox of a message in your message list or

Select a message to view in the Message List or

Double click a message to view in a new tab.

3. Then click Reply or Reply All to start a message in a new tab.

A Reply message automatically addresses the message to reply

to the message sender.

A Reply All message automatically addresses the message to

reply to the original message sender and all message

recipients.

"Reply" and "Reply All" will not include any attachments only

the original message, unless your Replying options has been

changed in your User Options.

4. Use the compose email options to complete the message.

To Forward a Message

1. Select a mail folder from the navigation panel to display in a new tab

and select a message to display in the Message List.

2. Click Forward to start a forward message in a new tab.

3. Enter the email address for the recipient to whom you want to send the

message. If attachments were included in the original message, they are

included with the forwarded message unless you delete them before

sending, or have changed your Forward options in User Options.

4. Use the compose email options to complete the message.

Checking Email

Your email message list is auto-refreshed every 10 minutes by default. This

frequency interval is a User Option that can be customized under Action >

Manage User Options >Receiving Messages > New Mail Check Frequency.

When a New Message arrives the following occurs:

The new message count will be displayed in red, selecting the Inbox

will refresh the message list tab if one exists.

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The opened browser tab will flash at intervals specified in the user

options (Action >Manage User Options > Receiving Messages), and

will change to "xx New Messages".

A sound file will play upon the arrival of new messages ". This sound

file can be customized, under Action > Manage User Options >

Receiving Messages.

A small pop-up will briefly display in the bottom left corner of the

web client browser stating a new message has arrived.

To display these new messages click on the Refresh Mail button and your Inbox

will refresh your message list with the new unread messages.

Mail Actions

Report as NOT Spam. Selecting this feature will forward the selected

mail message to Commtouch Advanced Security Daemon editors for

submission as NOT being spam. After review the Commtouch editors

will remove the signature information from the global spam

database.

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Report as Spam. Selecting this feature will forward the selected mail

message to Commtouch Advanced Security Daemon editors for spam

submission. After review the Commtouch editors will add spam

signature information to it and have it published to the global

database to further eliminate spam for other users.

Note: Multiple messages can be selected and the Report as NOT Spam

or Report as Spam can be selected and sent all in one time.

Move/Copy. Selecting this option will initiate the Move/Copy feature

to move or copy the selected message(s) to another mail folder.

Mark as Read. Selecting this option will remove the bold message

feature and new message count, making the message a read

message.

Mark as Unread. Selecting this option will bold the message and

update the new message count, making the message a new unread

message.

Search Messages. Enter search criteria in the Keyword textbox and

click. The search will process through the open mailbox against the

following:

To

From

Subject

Body, Headers

Show / Hide Filters. Displays column filters above the

message list, allowing custom searching by columns.

Columns allowed for search are:

From

Subject

Received Date

Size.

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To always show these filters above the columns go to Action > Manage User

Options > Viewing Messages [Tab] and check the option for Show column filtering

upon load.

Viewing Email

View messages by clicking on the Inbox or (any other mail folder) from the

navigation panel which appears below the Email folder list located at the

top of the navigation panel. on the upper left page. Click a folder and select

a message to view.

Today Tab (default is the Today tab). To change this setting, for

example to open the Inbox upon logging in go to Action > Manage

User Options > General Options (on page 26) [tab] > Initial Item to

Display and select from the drop down menu.

Reading Pane Location (default is set to display below the message

list). This can be changed by going to Action > Manage User Options

> Viewing Messages [tab] > Reading Pane Location, then click a

message in the message list to view. The selected message displays in

the preview pane below the message. You can also double-click a

message to open it in a separate browser window.

Message List

Attachment column. Displays a when an attachment is included with

a message.

Message Status column:

= New/Unread message

= Replied message

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= Forwarded message

� = Deleted message

= Draft message

= Low Priority

= High Priority

From column. Displays the message originator.

Subject column. Displays the message subject line.

Received column. Displays the message received date and time.

Size (bytes) column. Displays the message size in bytes (including any

attachments).

Preview Pane. View the message selected from the message list in

the preview pane. You can also view message header information for

each message.

Printing a Message

You can print individual email messages by clicking the Print icon in the

upper right corner of the displayed message.

Note: The Draft folder will allows display the new message count as the

total number of draft messages in the folder.

To Print A Message

1. Select the mail folder to display in a new tab.

2. Select and display the message to be printed.

3. The Print icon is located in the upper right corner of the message.

4. The Print dialog appears. If necessary, change the Print options in the

dialog and click Print. The designated printer will print your message.

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Add/Edit a Contact

To Add a Contact

Click on "Address Books" from the folder tree on the left.

Click on "Contacts" to display your personal contacts.

On the Contacts page, click the Add Contact icon to display the

contact information page.

Entering Contact Information

Photo. Set to Display without photo. Select and upload a photo for

the specified contact.

Name Information. All information is optional, Only one of the

following text boxes must contain data to be saved:

First Name,

Last Name, or

Email Address.

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Optional Contact Information

Internet Information. Optional.

Personal Information. Optional.

Company Information. Optional

Phone Numbers. Optional.

Home Address. Optional.

Business Address. Optional.

Tip: You can also add a new contact or multiple contacts by going to your

Action > User Options > Composing Messages and selecting the

Automatically Add Recipients as Contacts option. This will add all

recipients in every new message as a contact if it does not already exist.

Tip: Another way to add a new contact is via the Add to Address Book

icon in the Hidden Header area of a displayed message. Click the icon

to add the sender to your contact list.

Save. Click Save to Add item or

Cancel. Click Cancel to clear the page without saving.

To Edit Contact Information

1. Click on "Address Books" from the navigation panel on the left.

2. Click on "Contacts" to display your personal contacts in a new tab.

3. On the Contacts page, hover over a contact to edit and click on the

edit icon. This will display all contact the information.

Save. Click Save to Add item or

Cancel. Click Cancel to clear the page without saving.

Deleting Contacts

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To Delete a Contact

1. On the Contacts page, hover over the contact to delete and click Delete.

A Confirm Deletion page opens.

2. Click Yes to delete the contact.

-OR-

3. In the Contacts preview display, select the contact to delete and click

Delete in the upper right corner. A Confirm Deletion page opens.

Click Yes to delete the contact.

Ultranet Voice Phone Features & Access

Welcome to Ultranet Voice

Thank you for choosing Ultranet Voice for your home phone

service needs. With Ultranet Voice you get today’s leading

technology with superior audio. With over 20 features included,

you are sure to be pleased. Some of these great features included

are; Caller ID with name, Call Waiting, Call Waiting ID, Call

Forwarding, Voicemail Plus, Call Return, Unlimited Local Calling,

and Unlimited Long Distance Calling within the Continental US.

We have included quick startup procedures and list of features

available with your new phone service.

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Phone Features

Unlimited Local calling- Make unlimited calls within your local

region

Unlimited Long Distance- Make unlimited calls to any number

within the continental United States.

Caller ID with Name- Inbound Caller ID

Call Waiting- Call Waiting lets you put one call on hold to

answer another.

Call Waiting ID- Call Waiting with Caller ID.

Voicemail Plus- Voicemail feature.

3‐Way Calling- 3‐Way Calling lets you add a third person to

your phone conversation.

Unified Messaging- Allows you to listen to your voicemail

messages from any phone or by logging onto your online

account.

Online User Portal- Online User Portal lets you manage your

VoIP account.

Forward- One Number Service- Options include

Forward Busy- Forward an incoming call to another destination

number if you are already on a call.

Forward No Answer- When calls are unanswered at you home

calls will be forwarded to assigned destination.

Forward Always- Forward all incoming calls to another

destination number.

Find‐Me/Follow‐Me Service/ SimulRing- When you phone

rings, you can choose up to 5 other phone numbers anywhere

in the US to ring.

Caller ID Block- You can block Caller ID when you pick up the

phone to make the call. Caller ID Block will protect your privacy,

giving you the freedom to call anybody you want.

Call History- Gives you the ability to look up your inbound and

outbound calling history.

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Call Return- Call Return tells you see who called, the date and

time they called.

Do Not Disturb- Turn on Do Not Disturb and all incoming calls

will be blocked, going straight to Voicemail Plus. Nomadic Mobility- You can keep your phone number when

you move locations.

Reminder Calls- Reminder Calling can be used to set a wake‐

up call at a specific time, remind yourself of important events,

make sure you take your medication on time, escape from a

boring date or meeting, remind your child or spouse to do

chores, set reminders for tasks, and much more.

Click‐to‐Call- Stop struggling to remember phone numbers!

With Click‐to‐Call, in the customer portal you can conveniently

select the number you want to call in your online address book

or call history. Just click the number, and the Click‐to‐Call

feature will automatically dial for you. If you're in the middle of

a project at your desk and want to quickly dial a number that

isn't stored on your computer, you can manually enter the

number using Click‐to‐Call too!

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How to Access & Setup Voicemail

1. Dial 5001 on your phone.

2. You will be prompted to record your first and last name. This

recording will be used for the company directory

3. Now you will be in the Main Menu. To record your greetings, press 6

4. In the Greetings sub-menu, press 1 to record a greeting

5. You may have multiple greetings recorded and saved. For example,

you may have a standard greeting and an out of office greeting. You

will be prompted to assign a number to each greeting (1 is a good

place to start)

6. You will be prompted to record your greeting and press # when done

7. You will be back in the Greetings sub-menu. You may press 2 to

review the greeting you recorded or press 3 to use your greeting.

8. If you pressed 3, you will be prompted to enter the greeting number

that you want to use. Enter the number you assigned in step 6.

Remotely Accessing Voicemail

1. Dial your 10 digit number from outside of the network.

2. As soon as your voicemail greeting plays hit the “*” key

3. You will then be prompt to enter your password followed by the

“#” symbol

4. You will now be in your voice mailbox

Star Codes

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Use the following codes from your home phone to set

features.

Code Application Description

[*]40* Set-Forward Set Forward Number

[*]41* Set-Forward-Busy Set Forward Busy

Number

[*]42* Set-Forward-No-

Answer

Set Forward No

Answer Number

[*]67* privacy *67 Calling

[*]69 start Call Return

[*]72 Activate-Forward Activate Forward

[*]73 Deactivate-Forward Deactivate Forward

[*]78 Activate-DND Activate DND

[*]79 Deactivate-DND Deactivate DND

[*]90 Activate-Forward-Busy Activate Forward

Busy

[*]91 Deactivate-Forward-

Busy

Deactivate Forward

Busy

[*]92 Activate-Forward-No-

Answer

Activate Forward No

Answer

[*]93 Deactivate-Forward-

No-Answer

Deactivate Forward

No Answer

Note: When activating call forwarding, please enter the 11 digit

number (which will include 1 plus area code) you wish to forward

to, promptly after the star code.

Ultranet Internet and Voice Referral Program

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Now that you are enjoying the benefits of Ultranet Internet and Voice

service, it’s time to share with your neighbors, family, and friends. When

you refer someone to Ultranet you will receive One month of service FREE

for yourself.

So how does it work? It’s simple. When referring someone to Ultranet,

make sure they have your name and address. Upon initial contact with

Ultranet, this information is to be given to the sales representative or

customer service representative. Our team will note the referral and once

service is installed you will receive a credit on your next bill. It’s that simple!

Note: Referral information must be given at the time of initial

contact with Ultranet. Referrals will not be accepted after this

time.

Documents

t o }u W l - LogOn Computer Services4 1611 W. Andrew J ohnson Hwy. Morristown TN 37814 Phone (423) 581 -2100 Fax (423) 587 -1647 Ultranet is a service of LogOn Computer Services Dear