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© Lean Construction Institute
The Journey to Developing A3 ThinkersJuanita Frankfurth, Director of Performance and Innovation ResourcesJohn Heck, Executive Vice President and General ManagerOctober 6, 2016
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• The format and process are important but the real growth happens when we think right.
• Recognize problems as powerful learning opportunities.
• Go to Gemba with a laser-like focus. • Developing strong leadership from
within…water the roots.• To create an environment in which
change is an element of daily life embraced and driven by people from the ground up.
Creating a Culture of Learning
Improving the work is our work…water the Bamboo!
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Our A3 Journey…
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ToolFocused
ProcessOrientated
PurposeDriven
Cultural Impact
????????
Explore
Contemplate
Experiment
Transform
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Unaware Aware Understanding Competency Mastery
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A3 Initiative
We planted a seed, gave it water and nothing happened…
Goal: To optimize the use of A3s for problem
solving; to create competency within our
employees.
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Goal: To optimize the use of A3s for problem
solving; to create competency within our
employees.
5
A3 Initiative
We planted a seed, gave it water and nothing happened…or did it?
Unaware Aware Desire Understanding Ability Competency Mastery
or did it?
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A3 Thinking for Problem Solving
6 Hrs.Problem Solving
3 Hrs.Productive
Vishal Kataria, AryatraTraining & Development Org
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Effort vs. Cycle Time
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TARGET CONDITION
EFFORT
EFFORT
TARGET CONDITION
CYCLE TIME Courtesy of LEI, Inc.
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A3 Thinking for Problem Solving
8
The format and document are important but the real growth happens when we
think right!
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The Problem Statement
9
The problem with getting started…
• Right-sizing the scope• Proper preparation• Performance Criteria • Eliminate “junk” words
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The Problem Statement
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• Encourage going to Gemba to understand the problem
• Continue to challenge the current problem statement
• Leadership provides focus• Encourage learning
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Grasping the Situation
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FRUSTRATION
FACTS
QUESTIONSASSUMPTIONS
REFLECTION
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Grasping the Situation
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• Manage the frustration of understanding • Approach conflict with an open mind • Encourage the use of 5 whys• Develop a culture of honesty to
understand the situation
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Root Causes / Countermeasures / Solutions
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Wrapping it up…
• Some roots run deep• Countermeasures vs. Solutions• Qualify countermeasures
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• Create a culture of patience• Be careful not to allow the team to go to
solutions too fast• Encourage improvement • Manage the development of
countermeasures
Root Causes / Countermeasures / Solutions
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Success Story
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Four Key Points
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1. A consistent problem solving method is valuable; but learning to adapt the thinking can lead to even greater success.
2. Well defined problem statements become easier if the right preparation is practiced.
3. Frustration and reflection are powerful tools in A3Thinking.
4. Sometimes you just need a different tool to dig up the roots to make a difference.
Certainty
Uncertainty
Mystery
Threshold of Knowledge
Courtesy of LEI, Inc.
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Water the Bamboo
“Ifyoufocusonthefruitofthetree(outcomesandnumbers)andignoretheroot(culture)yourtreewilldie.Butifyoufocusonandnourishtherootyoualwayshaveagreat
supplyoffruit.”– JonGordon
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Presented by:
Juanita FrankfurthDirector of Performance and Innovation [email protected]
John HeckExecutive Vice President and General [email protected]
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Questions and Follow Up
