Tab 14E Monthly CEO Dashboard Report V1

RESOURCE 14E: TOOLS & TEMPLATES: MONTHLY CEO DASHBOARD & LEADING INDICATORS REPORT

SAMPLE ONLY (not prescriptive for your organization)

Monthly CEO Dashboard & Leading Indicators Report

Note: This template was originally presented by John Pearson for a CLA Tele-Seminar, “6 Best Practices for More Effective Boards, on March 27, 2009, hosted by Christian Leadership Alliance.

© Copyright, 2009. John Pearson Associates, Inc. – All rights reserved. www.JohnPearsonAssociates.com – www.ManagementBuckets.com Permission granted to download this template for internal use only.

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http://www.johnpearsonassociates.com/

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Monthly CEO Dashboard and Leading Indicators Report

Standards of Performance (SOPs) Without Accountability Are Worthless!

CEOs: • Use the Monthly Dashboard report to update the board on both good and bad news. • Post the Leading Indicators Report to keep the main thing…the main thing.

Board Members: • Read and react to each report. • Ensure that the CEO’s SOPs and the corporate Leading Indicators summarize the key

targets for the year. From Mastering the Management Buckets: “If there were a management version of Mount Rushmore, who would you nominate to place alongside Peter Drucker and Ken Blanchard? Many managers would recommend Jim Collins, author of Built to Last and Good to Great. He offers savvy wisdom on this subject. Collins says that “all indicators are flawed.” He writes, ‘It doesn’t really matter whether you can quantify your results. What matters is that you rigorously assemble evidence—quantitative or qualitative—to track your progress.’ “Collins understands that many organizations cannot readily quantify widgets sold per month. Many, such as the Cleveland Orchestra, operate much more on the soft side of results. In Good to Great and the Social Sectors, an easy-to-read 35-page monograph to accompany his bestselling book, Collins details how a nonprofit can rigorously assemble evidence to show that the organization is moving toward greatness. “As Christ-followers, we must remember that ‘greatness’ is not the goal. Personally, our journey must be about becoming more like Christ, being apprentices to the Master. Organizationally, we must focus on results not to be great but to be fruitful. Collins says that ‘the moment you think of yourself as great, your slide toward mediocrity will have already begun.’ Proverb 16:8 says, ‘Pride goes before destruction, a haughty spirit before a fall’” (NIV).



3J GLOBAL MINISTRIES – 2009 MONTHLY DASHBOARD REPORT Annual CEO Standards of Performance (SOPs) for John W. Doe Monthly Update to be submitted to Board of Directors by the 15th of each month.

FY2009 - 12 Months January 1 – December 31, 2009 Updated on June 15, 2009 by JWD

Original Target Date

Revised Target Date

(if required)

Monthly Update 5-Month Report Ending 5/31/09

Q1

March 31

Q2

June 30

Q3

Sept. 30

Q4

Dec. 31

1. Revenue and Expenses. Achieve the year-end net income goal of $40,000, based on revenue of $500,000 and expense of $460,000.

12/31/09 • On target

2. Operating Reserves. Increase operating reserves from $114,000 to $154,000 (equivalent to 4 months of the FY2009 expense budget).

12/31/09 • On target

3. Board Member Recruitment. Assist the board by cultivating up to five new board prospects for terms beginning on Jan. 1, 2010.

9/30/09 • On target. Good news! Nom. Committee has 12 prospects.

4. Three-Year Rolling Strategic Plan: 2010-2012. Based on board feedback, recommend the final version of the 2010-2012 Strategic Plan to the board.

9/30/09 • Board will review at the September board meeting

5. Data Base Conversion. Move all data from the ABC software program to the XYZ program.

3/31/09 4/30/09 • Yikes! We are over-budget, our I.T. VP just quit—and our donor letter mailing is 45 days late!

6. Vision 2020 Resource Center. Implement the Phase 1 Pilot Program of the Vision 2020 Virtual Resource Center, including the cultivation, recruitment, orientation and engagement of 2 state coordinators, 10 area coordinators and 50 local church ambassadors.

12/31/09 • On target! Jane Doe has agreed to be our State of Hawaii coordinator! And…17 new coordinators have also become Donors (Level 3).

Note: These 2009 SOPs were approved by the Board of Directors on December 15, 2008.



FY2009 Leading Indicators: Monthly Update for June 2009 Approved by Management Team on October 15, 2008

Leading Indicators

Point Person

Annual Goal

(12 Months)

YTD Goal

(6 Months)

YTD Actual

(6 Months)

YTD Difference

1) Revenue

Bob $925,000 $500,000 $517,000 +$17,000

2) New volunteers

Dale 250 175 195 +20

3) New donors ($500 or more)

Sue 175 75 125 +50

4) Partnerships

Fred 5 1 2 +1

5) Regional reps trained and certified

Rob 25 12 10 -2

6) Website product downloads

Rob 10,000 3,500 5,500 +2,000

7) etc.

Notes: Melinda will compile and distribute this report by the fifth of each month and the Management Team will review it at our meeting on the second Wednesday of every month.

Don’t Obsess on Indicators You measure what you value, but don’t fall into the trap of obsessing about measurements. Invest adequate time toward tracking your weekly and monthly progress, but don’t let the systems, the reports or the accountability meetings become your favorite activity. The results are not found inside the organization—they’re outside (see Ball #2 in the Results Bucket).


Documents

Tab 14E Monthly CEO Dashboard Report V1