INTERNSHIP REPORTonHuman Resource Practices inNATIONAL BANK OF PAKISTAN

Amber Pervez

Institute of Computer and Management StudiesHazara University, Mansehra

September, 2013

INTERNSHIP REPORTonHuman Resource Practices in NATIONAL BANK OF PAKISTAN

Internship Report submitted to the Department of Management SciencesIn Partial Fulfillment of the Requirements for the Degree ofBachelors in Business Administration

Institute of Computer and Management StudiesHazara University, Mansehra

September, 2013APPROVAL SHEET

Internship ReportOnHuman Resource Practices in National Bank of Pakistan

INTERNAL SUPERVISOR:

Name:Mr. Muhammad Zulqurnain SafdarSignature: ____________________________ Designation:Lecturer_____________________Organization:Hazara University Havelian Campus EXTERNAL EXAMINER:

Name:___________________________Signature: ___________________________ Designation:___________________________Organization:___________________________

DEDICATION

With Profound Respect and Admiration we dedicate our humble efforts to our Parents, Friends and institution who encourage/tutors us throughout our educational career and gives us the best opportunity to learn and make ourselves useful member of society

PREFACE

The development of skills to perform well in professional life has become a dire need of every Business Graduate. The great English Premier Sir Winston Churchill once said, Knowledge is a pretty thin stuff unless mixed with Experience.

The report on the National Bank of Pakistan is written in partial fulfillment of the requirement for the degree of BBA (Hons). I am extremely grateful to Allah for his guidance in the completion of this report.

The basic purpose of the internship is to fulfill the requirement of the university. Internship is the scheme of arrangements, requiring students to work in an organization for a specific period of time after completion most his course work. Internship has certain specific objectives such as: to work in the real life situations, apply management knowledge to practice and improve personal skill_ human relations, working with people, and the art of interviewing people. It also is a tool to develop analytical skills i.e. organizational analysis, financial analysis, marketing analysis etc and to improve report writing skills and finally help to develop concrete plans, including long and short-term action plans, along with financial details.

Report writing was a very challenging and invigorative, it was the decisive moment which revealed how much one has accomplished throughout the academic career, putting the writing and analytical skills to work and coming up with pragmatic and realistic recommendations that can be actually implemented for the benefit of the organizationThis report includes the introduction to report on NBP and a brief review of the history of NBP, its objectives, policies, functions and operations of NBP.

I pay my thanks to the staff of NBP who helped me in providing information about the bank operations. I am grateful to benevolent lecturers, supervisor and my dear friends for support in the completion of report. Finally, I wish to express my heartfelt appreciation to my Supervisor Mr. Muhammad Zulqurnain Safdar for his assistance in the preparation and completion of this report.

table of contens

CHAPTER # 11INTRODUCTION TO THE REPORT11.1INTRODUCTION11.2 PURPOSE OF STUDY11.3 SCOPE OF STUDY21.4OBJECTIVES OF THE STUDY21.5LIMITATION OF STUDY21.6 BENEFIT OF STUDY31.7 RESEARCH METHODOLOGY31.8 SCHEME OF THE STUDY4CHAPTER # 26EVOLUTION OF BANKING IN PAKISTAN62.1INTRODUCTION62.2 DEFINITIONS OF BANK72.3EVOLUTION OF BANKING IN PAKISTAN72.4HISTORY OF NBP82.5MISSION STATEMENT112.6 VISION STATEMENT112.7 GOALS OF NBP112.8 OBJECTIVE OF NBP112.9 FUNCTIONS OF NBP13CHAPTER # 317THE ORGANIZATIONAL STRUCTURE173.1 GENERAL OUTLOOK173.2 BOARD OF DIRECTORS183.3 EXECUTIVE COMMITTEE183.4 DIVISIONAL CHIEFS183.5 REGIONS OF NBP193.6 CORPORATE BRANCHES203.7 HEAD OFFICE203.8 DOMESTIC NETWORK223.9 OVERSEAS NETWORK23CHAPTER # 433HUMAN RESOURCE MANAGEMENT334.1 HUMAN RESOURCE DEPARTMENT FUNCTION334.2 SELECTION & RECRUITMENT344.3 TRANSFER, PROMOTION AND LAYOFF344.4 JOB FOR LIFE344.5 PERFORMANCE APPRAISAL354.6 INTER PERSONAL RELATIONSHIP35CHAPTER # 537TRAINING & DEVELOPMENT375.1 INTRODUCTION375.2 SOCIALIZING ORIENTING & DEVELOPING EMPLOYEES375.3 MANAGING CAREER385.4 TRAINING & DEVELOPMENT IN NBP385.5 HUMAN RESOURCE DEVELOPMENT395.6 GUIDELINES OF HUMAN RESOURCE DEVELOPMENT405.7 EXISTING TRAINING INFRASTRUCTURE IN415.8 CAREER DEVELOPMENT46CHAPTER # 648SWOT ANALYSIS486.1 INTRODUCTION486.2 STRENGTHS:496.3 WEAKNESSES506.4 OPPORTUNITIES526.5 THREATS526.6 COMPETITIVE ANALYSIS53

CHAPTER # 756FINDINGS AND ANALYSIS567.1INTRODUCTION567.2PROBLEMS AT THE BRANCH577.3 FUNCTIONAL ANALYSIS577.4 ADMINISTRATIVE ANALYSIS587.5PERSONNEL MANAGEMENT ANALYSIS60

CHAPTER # 863RECOMMENDATIONS & CONCLUSION638.1INTRODUCTION638.2 RECOMMENDATIONS638.3 CONCLUSION718.4 LIST OF PERSONS INTERVIEWED738.5 BIBLIOGRAPHY74

LIST OF TABLES 3.3 CORPORATE BRANCHES OF NBP.21

LIST OF CHARTS 3.1 Head Office Management Chart18

ACKNOWLEDGEMENT

All praise is to Allah, the source of knowledge and wisdom within and beyond our Comprehension and who bestowed me with the power to understand the work.

It is here that I would like to acknowledge the efforts and invaluable advice of the people without whom this report could not have been completed. I would like to express my deepest gratitude and appreciation to my supervisor, Mr. Muhammad Zulqurnain Safdar for providing me with his continuous help and assistance throughout different phases of this internship Report. Without his support, I could not have completed it. I would also like to thank my supervisor for his patience and imperative guidance in editing and providing suggestions for improvement.

Last but not the least I would like to acknowledge my family, and friends who stood by me throughout everything; I feel great pleasure to offer my cordial thanks to my parents for their constant encouragement, unconditional love and trust, moral support.

Amber Pervez

list of acronymsNBPNational Bank of Pakistan

HRMHuman Resource Management

HRDHuman Resource Development

SWOTStrengths, Weaknesses, Opportunities and Threats

PLSProfit and loss sharing deposits

DDDemand Draft

TTTelegraphic Transfer

MTMail Transfer

HRDWHuman Resource Development Wing

JNMDCJamil Nishter national Management Development center

AVPAssistant vice President

SUPSenior Vice President

SEUPSenior Executive Vice President

EVPExecutive Vice President

OG-I/II/IIIOfficer Grade I/II/III

EXECUTIVE SUMMARY

This is the age of specialization; every person must be capable in his/her particular field. Some practical experience is necessary to enter the field because only education given in the universities is not enough to compete with the world wide changing situation. The field work is difficult and complicated. This is a good reason why the students of bachelors are being given a fair chance to get the practical area in which students have to enter after completing education.

Internship is a vital part of any degree program. This report is based on findings made during the period of six week internship in NBP Main branch Abbottabad to fulfill the requirements of the degree of BBA (Hons). The purpose is to gather information about Humana Resource Practices in National Bank of Pakistan and its operations. During internship, information is gathered from different wings of the bank by using primary and secondary sources of data in a very short span of the time. Information is also provided by the officers about the operations of the bank and the activities performed by them.

This report primarily introduces the readers to what Humana Resource Practices and Training & Development is from HRM perspective. Following the introduction stage, the HRM of National Bank of Pakistan is introduced. The following information is provided to the reader.

Chapter 1: An introductory chapter that discuss the introduction of study of report, its Background, Purpose, Scope, Methodology, limitations and Scheme of the report.

Chapter 2:This chapter includes brief history of banking in general, evolution of banking, History of NBP, mission statement, NBP objectives, and functions of National Bank of Pakistan.

Chapter 3:It tells us about the board of directors, management structure and NBP local and overseas branches and representative offices.

Chapter 4:Contains introduction of human resource management, inter personal relationship transfer, promotion and layoff performance appraisal, and recruitment and selection.

Chapter 5:Training & development from the Human Resource Management perspective, Mentions the review of the information of HRD Department.(Strategies) of NBP, and HRD department of National Bank of Pakistan. Human resource development wing (HRDW) and Training for different categories.

Chapter 6:It tells about Strengths, Weaknesses, Opportunities and Threats of i.e. SWOT analysis of NBP.

Chapter 7: In this chapter discussed the finding and analysis in all aspects of the Bank are given.

Chapter 8: In this chapter recommendations for improvement on all aspects of the Bank are given and conclusion of report. Bibliography and reference are placed which helped out to prepare the reportAt the end, analysis of the report is being introduced by the researchers, which was an effort to make it easy for the readers to better understand the existing situation of HR Practices and training and development in NBP.

The mentioned report is prepared out the major strengths providing benefit to the bank and weaknesses that should be removed to increase the banks profitability and performance. Problems and weaknesses faced by the bank can harm its goodwill and threaten its profitability. It also gives an idea about opportunities that bank can avail and the threats that will cause difficulty in its operation.

The suggestions provided will help the bank employees to trim down the excessive paper work so as to reduce the burden on the employees. These suggestions will definitely increase the efficiency of the bank by employing the female in the bank and it will increase the NBPs good well by providing sitting area to the customers in the bank. More over by hiring the professionals in the bank and introducing the ATM facility NBPs profitability will also increase.