Table of Contents for TAC Agenda for February 14, 2019 Table of Contents ……………………………………………… Page 1

Agenda ……………………………………………………… Pages 2 – 3

Green Business Impact Statements ……………………………… Pages 4 - 9

Green Business Report ……………………………………… Pages 10 - 29

Recycling Hotline ……………………………………………… Pages 30 – 33

County of Santa Clara Recycling and Waste Reduction Commission of Santa Clara County Recycling and Waste Reduction Division 1555 Berger Drive, Suite 300 San Jose, CA 95112-2716 (408) 282-3180 FAX (408) 280-6479 www.RedcueWaste.org

Commissioners: Susan M. Landry, Chair ~ Mary-Lynne Bernald ~ Pam Foley ~ Linda J. LeZotte ~ Anthony Phan ~ Rod Sinks ~ Nancy Smith ~ Cat Tucker ~ Mike Wasserman ~ Kathy Watanabe

TECHNICAL ADVISORY COMMITTEE MEETING AGENDA

DATE: February 14, 2019 TIME: 1:30 p.m. – 3:30 p.m.

LOCATION: Vector Control Training Room 1580 Berger Drive San Jose, CA 95112

COMMUTE ALTERNATIVES: The Board of Supervisors encourages the use of commute alternatives including bicycles, carpooling, and hybrid vehicles.

Public transit access is available to and from the Berger Drive Facility, 1555 Berger Drive San Jose, California by VTA bus lines 66. For trip planning information, contact the VTA Customer Service Department at 408-321-2300 Monday through Friday between the hours of 6:00 a.m. to 7:00 p.m., and on Saturday from 7:30 a.m. to 4:00 p.m. Schedule information is also available on the web at www.vta.org.

Bicycle parking racks are available in the front of Buildings 1 and 2.

(** Denotes item on which action may be taken)

1. Call to Order and Introductions

2. Approval of Draft Minutes Meeting of January 10, 2019 **

3. Public Presentations (This item is reserved for persons desiring to address the committee on any matter not on this agenda.) For members of the public who wish to address the committee on any item not listed on the agenda this would be the appropriate time. The Chair will call individuals in turn. Speakers are limited to three (3) minutes. The committee is not permitted action or extended discussion of any item not on the agenda except under special circumstances. If committee action is requested, the committee may place the matter on a future agenda. All statements that require a response will be referred to staff for reply in writing.

4. Video from Next Gen Foodware Ordinance Workshop: A Policy Lab for Local Government

• A Framework for Next Gen Policy Solutions (16 min) https://www.smcsustainability.org/waste-reduction/reduce-reuse-recycle/#NextGen

5. Recycling and Waste Reduction Commission (RWRC) Update** - RWRD Staff (10 min)

6. Division Manager's Report**– RWRD Staff (5 min) A. Disposal Reporting System – https://eservices.sccgov.org/disposalreporting B. Other –

7. Subcommittee Reports and Updates** (20 min) A. Enforcement – Roel Meregillano B. Household Hazardous Waste – Vacant C. Legislation – Mark Bowers D. Operations – Alex Wykoff E. Public Education – Karin Hickey F. Source Reduction/Recycling – Lori Topley G. South Bay Green Gardens – Lina Prada-Baez

8. Program Update** (5 min) A. Composting Education – in packet B. Green Business – in packet C. Recycling Hotline – no report

9. IC Update** - Alana Lowrie (5 min)

10. Items for Future Agenda/Guest Speakers (5 min)

11. Informational Updates and Announcements (15 min)

12. Adjournment**

Note: Next Meeting Date is March 14, 2019

(The following is a ‘Parking Lot’ list of items to be brought back to TAC at a later date) List of Future Agenda Items to be discussed:

• Large Venue Diversion [pre-TAC] (Tony Eulo) • Community based social marketing (Karen Gissibl) • TraX (Julie Muir) • Evaluate long term disposal and processing capacities and opportunities for regional cooperation (TAC

Chair) • Standardize labels and lists (Julie Muir) • Regional EPS model ordinance on ice chests, meat trays, pool toys, egg cartons, etc. • Recycling Markets (Ricky Lopez)

The California Green Business Network fosters access to sustainability expertise, transforming

the way businesses interact with their communities and the environment.

THE GREEN ECONOMY STARTS HERE

greenbusinessca.org

About

Jo FlemingExecutive Director

“Let's be more intentional about the choices we make. Because our decisions are never made in a vacuum - they always have an impact on the world around us.”

Conservation and the economy can work together to protect California’s most cherised resources.

The California Green Busi-ness Network leads the state in working with hard-to-reach businesses to create a vibrant, green economy.

Since 1996, the Network has offered technical assistance and economic incentives to help business owners make

lasting changes that (i) improve their bottom line, (ii) protect the environ-ment, (iii) grow the work-force, and (iv) provide a green marketplace for conscientious consumers.

Led by a coalition of state, local, utility and non-gov-ernmental organizations,

the program achieves its mission by recognizing and promoting to the public businesses that meet high sustainability standards.

The Network was formal-ized as the official state program in 2011 (A.B. 913 Feuer) and is a 501(c)(3) nonprofit organization.

The California Green Business Network is nonprofit organization focused on sustain-ability. We partner with local governments & utilities to help businesses meet a trans-formative set of environmental standards.

Once they are recognized, we promote Certified Green businesses in their commu-nities to connect them with conscientious consumers and raise the market visibility of our collective sustainability efforts.

in 2018IMPACTIMPACTOUR

7 MILLION DOLLARS OF UTILITY BILL SAVINGS

33,000 METRIC TONS OF WASTE DIVERTED FROM LANDFILL

50 MILLION kWh OF ENGERGY SAVED

110,000 METRIC TONS OF GHG EMISSIONS REDUCED

64 MILLION GALLONS

OF WATER SAVED

Businesses that join our network conserve precious resources, prevent harmful pollution, and enhance their bottom-line.

Areas we serve

CountiesAlamedaContra Costa

Mono

InyoFresno

Marin

MontereyNapaSan Benito

San FranciscoSan JoaquinSan MateoSanta BarbaraSanta ClaraSanta CruzSolanoSonomaVentura

San Luis Obispo

CitiesCulver CityHuntington BeachLaguna BeachLos AngelesManhattan BeachMission ViejoMontereyRiversideSanta CruzSanta MonicaVentura

Targets

StanislausSan Diego CountySan BernardinoSacramentoRiversidePlacer

MendocinoOrange

L.A. CountyKernHumboldt County

The areas in dark green are where the green econo-my already has a foothold. The counties in light green are where the green economy is headed next.

SANJOAQUIN

HUMBOLDT

SONOMA

MENDOCINO

MARIN

NAPA

SOLANO

SAC-RAMENTO

CONTRACOSTA

SANBENITO

SANTACLARA

SAN LUISOBISPO

SANTABARBARA

VENTURALOS ANGELES

KERN

PLACER

STANIS

LAUS

SANBERNARDINO

SANDIEGO

RIVERSIDEORANGE

SANTACRUZ

ALAMEDA

MONTEREY

SAN MATEO

SAN FRANCISCO MONO

INYO

MANHATTAN BEACH

CULVER CITY

SANTA MONICARIVERSIDE

MISSION VIEJO

FRESNO

LAGUNABEACH

HUNTINGTONBEACH

LOS ANGELES

GROWTHSince the first round of CalEPA funding

OUR

We added six new programs this year.

We met our two-year goal to certify 1,000 businesses, in twelve months.

Business enrollment has increased by 235% since 2017.

We translated many of our resources to reflect our state’s diverse communities.

“The initial investment from CalEPA tremendously accelerated our program’s reach. For the first time, we were able to standardize sector checklists throughout the state and deepen our marketing effors to amplify businesses’ market visibility.”

Shawn Orgel-OlsonDirector, Marketing and Performance Standards

Strategic Overview

*ActualSC - CO2 estimates based on a 3% avg. discount rateSource: U.S. Environmental Protection Agency

GHG Emissions Reductions ProjectionsBased on current performance of Certified Green businesses

2018*

2030

2040

2050

Social Cost of CO2 avoided, USD

5m

21m

50m

114m

GHG Emissions, metric tons

112k

414k

828k

2m

*ActualCost of water = gallons x $0.0037 per gallon x 0.85Source: Black & Veatch Holding Company

Water Savings ProjectionsBased on current performance of Certified Green businesses

2018*

2030

2040

2050

Utility Savings,USD

202k

748k

1m

3m

Water Savings,gal.

64m

238m

476m

951m

Future MilestonesNo. of Certified Green businesses

2040

20,0002050

40,0002030

10,000

A $2 million annual investment from the State would substantially help mainstream the green economy.

Countless underserved areas in our state have demonstrated a critical need for free technical assistance with their sustainability efforts. Micro-businesses are often left out of ratepayer funded conservation incentives. We will intentional-ly expand our reach into these areas and make micro-businesses a priority.

We want to level the playing field.

Staff at the most successful programs in our Network have now reached maxi-mum capacity. We will add more talented coordinators to our growing pool of dedicated public servants.

We want to invest more in what works.

Consumers want to make better choices for the environment, they want to align their values with our businesses. We will accelerate this positive shift in consumer preferences through a statewide digital marketing effort.

We want to tell our story.

Campbell

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

certif

icatio

n

# 3rd Re-

certif

icatio

n

Campbell Chamber 10/11/2018 11/15/2018 1 1

1 1 0 0 0

Gilroy

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

certif

icatio

n

# 3rd Re-

certif

icatio

n

0 0 0 0 0

Cupertino

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd

Recert

ifcati

on

#3rd Rec

ertifc

ation

Erik's DeliCafe 7/1/2018 7/26/2018 1 1

Evolution Bike Shop 7/1/2016 10/29/2018 1 1

Aloft Cupertino 6/6/2018 9/25/2018 1 1

Bitter+Sweet 7/1/2017 10/29/2018 1 1

Rancho Rinconada 2/14/2017 10/29/2018 1 1

Yoga Wave 10/18/2018 1

West Valley Community Services 10/16/2018 1

The Jute Sak 8/27/2018 1

M&S Collision 8/31/2017 12/5/2018 1 1

Cupertino

9 3 3 0 0

Los Altos

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

certif

icatio

n

# 3rd Re-

certif

icatio

n

Sereno Group - Los Altos 9/25/2018 9/25/2018 1 1

Waldorf School of the Peninsula 10/1/2018 1/8/2019 1 1

2 2 0 0 0

Los Altos Hills

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

0 0 0 0 0

Los Gatos

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2n

d Re-

Certific

ation

# 3rd

Re-

Certific

ation

H.T. Harvey & Associates 9/1/2018 9/10/2018 1 1Town of Los Gatos - Civic Center 11/1/2018 1Town of Los Gatos - Corp Yard 11/1/2018 1

3 0 0 0 1

Milpitas

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2n

d Re-

Certific

ation

# 3rd

Re-

Certific

ation

Milpitas Chamber of Commerce 10/12/2018 10/24/2018 1 1Admin Office Republic Services 10/11/2018 1/8/2019 1 1

2 1 0 1 0

Monte Sereno

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

0 0 0 0 0

Morgan Hill

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

Cree 8/29/2018 1

1 0 0 0 0

Mountain View

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3

Sunnyvale Foreign Car Service 8/30/2018 9/10/2018 1 1ComForCare Home Care South Bay 9/5/2018 9/25/2018 1 1

Hotel Strata 8/1/2018 10/2/2018 1 1

Lindell Chiropractic 10/1/2018 10/24/2018 1 1

Wonderboy Websites 11/1/2018 11/15/2018 1 1

BayesMap Solutions 6/15/2018 1/25/2019 1 1

6 2 3 1 0

Palo Alto

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2n

d Re-

Certific

ation

# 3rd Re-

Certific

ation

Benhamou Global Ventures 3/1/2018 9/28/2018 1

Mulcahy Family Dentistry 10/18/2018 1

2 0 0 0 0

San Jose

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

Foothill Presbyterian Church (4th recert) 8/15/2018 9/10/2018 1 1

County of Santa Clara - Planning 1/1/2018 9/10/2018 1 1

San Jose Conservation Corps 8/1/2018 10/2/2018 1 1

Molecular Devices, LLC 7/26/2018 10/24/2018 1 1

Labcyte 3/1/2018 10/24/2018 1 1County of Santa Clara - Office of the Assessor 1/1/2018 11/28/2018 1County of Santa Clara - Office of Sustainability 1/1/2018 11/28/2018 1 1

Benchmark 10/24/2018 12/5/2018 1 1

Admin office Recology South Bay 11/7/2018 1/8/2019 1 1County of Santa Clara - HHW Las Plumas 11/1/2018 1

Woodard & Curran 910/18 1

Anderson Brulee Architects 8/31/2018 1

Temple Emanu-El 1/23/2018 1

VTA 1/19/2018 1

Stark Marketing 2/20/2018 1/8/2019 1 1

San Jose

15 5 1 1 2

Santa Clara

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

Abbott Vascular 8/17/2018 9/11/2018 1 1Almaden Press 7/5/2018 9/28/2018 1 1Voyager Craft Coffee 8/11/2018 1

3 0 1 0 1

Saratoga

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

0 0 0 0 0

Sunnyvale

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

Golder Associates, Inc. 9/1/2018 10/29/2018 1 1

JSR Micro10/11/2018 1

Sunnyvale Chamber 10/11/2018 1

Cepheid - 918 Caribbean9/5/2018 1

Cepheid - 1327 Chesapeake 9/5/2018 1

Cepheid - 1339 Moffett9/5/2018 1

Cepheid - 632 Caribbean9/5/2018 1

Cepheid - 1315 Chesapeake9/5/2018 1

Cepheid - 904 Caribbean9/5/2018 1

Cepheid - 1324 Chesapeake9/5/2018

1

Raytheon 8/29/2018 1

Sunnyvale

11 0 1 0 0

Unincorporated SCC

Busines

s Nam

e

In Progress

Due for R

ecert

Date Enrolle

d

Date Cert

ified

# Enrolle

d

# Cert

ified

# Re-C

ertifie

d

# 2nd Re-

Certific

ation

# 3rd Re-

Certific

ation

County of Santa Clara - AEM South County 10/10/2018

1

County of Santa Clara - HHW S th C t

11/1/2018 1

2 0 0 0 0

Green Business ProgramFY19

City

Enrolled Prio

r to

FY18

Certifie

d Prior to

FY18

Re-cert

ified Prio

r to

FY18

Enrolled in

FY18

Certifie

d in FY18

Re-cert

ified in

FY18

2nd Re-

certif

icica

tion in

FY183rd

Re-

certif

icica

tion in

FY18

Dropped fro

m

Program

Total Rec

ertifie

d

Total Enrolle

d

Total Cert

ified

Campbell 40 12 6 1 1 0 0 0 12 6 41 13Cupertino 94 35 9 9 3 3 0 0 10 12 103 38Gilroy 25 10 8 0 0 0 0 0 2 8 25 10Los Altos 22 18 11 2 2 0 0 0 4 11 24 20Los Altos Hills 2 2 0 0 0 0 0 0 2 0 2 2Los Gatos 71 36 9 3 0 0 0 1 17 9 74 36Milpitas 24 9 1 2 1 0 1 0 6 1 26 10Monte Sereno 0 0 0 0 0 0 0 0 0 0 0 0Morgan Hill 42 20 3 1 0 0 0 0 13 3 43 20Mountain View 141 81 28 6 2 3 1 0 35 31 147 83Palo Alto 442 111 24 2 0 0 0 0 75 24 444 111San Jose 450 233 71 15 5 1 1 2 131 72 465 238Santa Clara 89 34 9 3 0 1 0 1 13 10 92 34Saratoga 13 6 2 0 0 0 0 0 4 2 13 6Sunnyvale 26 51 26 11 0 1 0 0 19 27 37 51Unincorporated (1) 8 4 0 2 0 0 0 0 1 0 10 4TOTAL 1489 662 207 57 14 9 3 4 344 216 1546 676

2 - this is total enrolled since inception of the program and represents both those businesses that have been certified and those still in process1 - all inquiries are placed under Unincorportated as many of those inquiring do not state the city their business is in.

1/25/2019

Santa Clara County Recycling Website and Hotline Quarter Report 1

College of Social Science Department of Environmental Studies Center for Development of Recycling www.RecycleStuff.org 800/533-841, 408/924-5453 Fax 408/924-5477 info@recyclestuff.org. One Washington Square San Jose, California 95192-0204

Santa Clara County Recycling Hotline and Website

2nd Quarter Report: October 1, 2018 – December 31, 2018

1) Budget Status a) The 2nd quarter ended within average monthly expenditures for the fiscal year.

2) Completed Projects and Activities a) Staffing and Staff Management

i) Nitza Marquez has replaced Jaime Vega as Administrative Manager. Jaime graduated at the end of the Fall 2018 semester. Nitza transitioned from a CDR service-learning student who had earned academic credit. The other managers are unchanged: Ingrid Velasquez, Project Manager, and; Stephanie Koo, HHW Manager. CDR was also staffed by 15 service-learning students in the fall semester.

b) Website improvements/changes i) A portion of CDR’s budget is allocated for website maintenance. The CDR webmaster

was assigned a contract with a task list via the SJSU Research Foundation. Some costs for website maintenance and improvements will be shared by San Mateo County.

c) Outreach: Social media. Multiple posts were made on CDR’s Facebook page. d) About 6 CDR students were placed into regional recycling jobs. e) Survey questions for visitors of RecycleStuff.org were drafted for consideration in the

upcoming FY. f) Duplicate material categories were eliminated on R-Stuff. g) Worked with Lisa Rose to contact cities about the availability of RecycleStuff.org on their

city websites. 3) Projects and Activities in Progress

a) Listing Updates. CDR student staff are continuing to contact each of the approximately 1600 listings in the RecycleStuff database to update. We expect this project to continue throughout the Spring 2019 semester. Staff is also reviewing sources on the CalRecycle website.

b) New Sources: CDR student staff are conducting research for new recycling and reuse sources.

c) City Guides. Many cities have returned the annual survey of city garbage and recycling services. Prior to sending out the guides, they were slightly modified to include additional services. However, in reviewing the documents we’ve come to realize that we need more information on hauling and debris box regulations from each city. This information is needed to provide correct information on RecycleStuff.org. When complete, this information will be uploaded onto RecycleStuff as PDF’s and the data will also be entered into our searchable database.

d) San Mateo County. CDR continues to operate RecycleStuff.org as the recycling website for San Mateo County (SMC). This benefits SCC by linking the resources of an adjacent county and sharing operational and maintenance costs of RecycleStuff.

Santa Clara County Recycling Website and Hotline Quarter Report 2

e) Website Improvements. CDR staff is continuing to review websites similar to RecycleStuff to assess possible improvements. Budget permitting, tasks will be assigned to the webmaster for modifications and new features to the website. It’s likely that recommended improvements will be determined later in fiscal year.

f) HHW staffing. Students continue to staff the HHW facility Thursday-Saturday and for special events.

g) Hotline staffing. New student staff are being recruited for the Spring 2019 semester that begins on 1/25/2019. Some Fall 2018 semester students staffed the hotline over the SJSU winter break.

h) Landfills. Each were contacted and to verify data CDR maintains on their services. A guide is being developed to be posted on RecycleStuff.

i) “Garbage Cart.” Student staff have reviewed each city’s website to make a comprehensive list of materials that are not acceptable in recycling carts. We are assessing this information and determining how to enter it on RecycleStuff to support the Recycle Right campaign.

j) Chat line. The IC agreed to fund the RecycleStuff chat line for the 2019/20 FY. The CDR webmaster agreed to extend the December 2018 chatline contract through the 2018/19 FY at no additional cost. The chatline was added to RecycleStuff as part of it 2017-18 FY budget so CDR could respond in real time to questions from site visitors.

k) Hauling services. Each service-provider is being contacted to verify services. We are working on changing how hauling services are listed on RecycleStuff.org.

l) Solar (PV) panels. Staff continue to research possible sources for recycling PV panels. m) Med-Project and Sharps. All drop-off locations listing for SCC have been entered on

ReycleStuff.org. We will likely review the site and reenter new data in the Spring 2019 semester.

n) Unusual Information Requests. The hotline typically receives many unusual information requests. Here’s a few from the past quarter. i) How to discard a sheet with human remains from a death ii) Asbestos furnace duct work iii) Bed bug infested furniture

4) Inquiry Tracking: This report is attached in a separate document. 5) Invoice: The SJSU Research Foundation will process and send an invoice.

Web Question Type

2018

Campb

ell

Cupe

rtino

Gilroy

Los A

ltos

Los A

ltos H

ills

Los G

atos

Milpita

s

Mon

te Seren

o

Morgan Hill

Mtn. V

iew

Palo Alto

San Jose

San Martin

Santa Clara

Saratoga

Stanford

Sunn

yvale

Unincorpo

rated

Und

eclared

Out of C

ounty

Call To

tal

RecycleStuff.org *

E‐mail

Inqu

iry Total

1‐Re

cycle Start‐up

2‐City Program

s

3‐Re

cycle / R

euse

4‐Re

ferral

5‐Pu

blications

6‐Gen

eral Info.

7‐Und

eclared

8‐HH

W

9‐Special Cou

nty Program

Total **

January 10 4 15 11 5 20 13 2 15 15 6 220 n/a 18 24 n/a 28 4 13 7 430 43,382 22 43,834 2 16 87 32 0 4 0 289 n/a 430

February 6 2 9 17 4 11 10 1 22 19 3 301 n/a 10 11 n/a 21 6 8 4 465 79,448 13 79,926 0 9 31 21 0 12 0 392 n/a 465

March 15 7 21 32 3 27 17 2 21 18 2 360 n/a 29 10 n/a 34 0 0 1 599 56,989 14 57,602 0 3 3 12 0 16 0 565 n/a 599

April 15 9 36 52 9 31 22 1 31 24 6 583 n/a 180 18 n/a 171 0 17 1 1,206 72,378 11 73,595 0 2 2 57 0 20 17 1,108 n/a 1,206

May 7 2 16 7 2 24 16 0 24 17 2 356 n/a 59 4 n/a 19 0 9 3 567 55,055 15 55,637 0 0 1 41 0 14 5 506 n/a 567

June 2 3 6 2 1 4 17 0 9 10 0 212 n/a 11 2 n/a 6 0 1 0 286 56,219 5 56,510 0 1 3 3 0 3 1 275 n/a 286

July 2 1 7 7 3 10 7 0 10 28 3 392 7 19 4 0 34 0 0 2 536 52,708 15 53,259 0 0 3 10 0 10 1 512 0 536

August 5 1 8 9 4 14 9 2 11 21 2 215 6 24 4 1 7 1 0 1 345 37,900 8 38,253 0 6 3 8 0 0 0 328 0 345

September 9 5 13 14 3 17 14 1 21 12 4 391 9 124 13 0 33 1 0 1 685 45,857 11 46,553 0 9 3 100 0 76 0 497 0 685

October 22 10 12 27 6 31 23 1 31 26 5 505 25 37 16 1 131 2 0 7 918 59,187 11 60,116 0 5 8 134 0 159 0 611 1 918

November 13 2 18 22 3 16 22 3 24 25 6 387 8 33 16 0 40 1 0 5 644 56,070 12 56,726 0 5 11 117 0 97 0 413 1 644

December 8 0 11 9 5 6 16 0 9 11 4 283 11 13 7 0 10 1 0 5 409 40,834 6 41,249 0 17 8 55 0 49 1 279 0 409

Total 114 46 172 209 48 211 186 13 228 226 43 4,205 66 557 129 2 534 16 48 37 7,090 656,027 143 663,260 2 73 163 590 0 460 25 5,775 2 7,090

228 143

City Population *** 42

,696

60,091

55,615

31,361

8,56

8

30,601

74,865

3,63

0

44,513

81,527

69,721

1,05

1,31

6

7,02

7

129,60

4

31,435

13,809

153,38

9

87,666

n/a

n/a

1,97

7,43

4

Population as % of County 2.

16%

3.04

%

2.81

%

1.59

%

0.43

%

1.55

%

3.79

%

0.18

%

2.25

%

4.12

%

3.53

%

53.17%

0.36

%

6.55

%

1.59

%

0.70

%

7.76

%

4.43

%

n/a

n/a

% of Tele Inquiries‐YTD 1.

61%

0.65

%

2.43

%

2.95

%

0.68

%

2.98

%

2.62

%

0.18

%

3.22

%

3.19

%

0.61

%

59.31%

0.93

%

7.86

%

1.82

%

0.03

%

7.53

%

0.23

%

0.68

%

0.52

%

100.00

%% of Inquiry Type ‐YTD 0.

03%

1.03

%

2.30

%

8.32

%

0.00

%

6.49

%

0.35

%

81.45%

0.03

%

100.00

%

% of Total Referrals‐YTD

2018 Recycling Hotline/Website/Email Inquiry Tracking 

Number of Telephone Inquiries E‐mail

* Represents page views  ** Some residents may call with more than one question type ***City values  gathered from  State of California, Department of Finance, E‐1 Population Estimates for Cities, Counties and the State with Annual Percent Change — January 1, 2017 and 2018 . Sacramento, California, May 2018.  San Martin and Stanford values gathered from Suburban Stats, Inc. 2018.