TABLE OF CONTENTS...Memorandum Order No. 3 and No. 45 and BOR Resolution No. 92, Series of 1988. On July 21, 1988, the first Executive Director for the Naawan campus was elected by

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TABLE OF CONTENTS

I. Message from the Chancellor II. Service Pledge

III. History IV. Vision and Mission

V. Seal VI. Hymn

VII. Organizational Structure VIII. Directory of Key Officials IX. List of Frontline Services

A. Registrar and Admission Office 1. Enrollment Procedure for New Undergraduate and Transferee Students 16 2. Enrollment Procedure for New Graduate Students 18 3. Enrollment Procedure for Old Undergraduate Students 20 4. Enrollment Procedure for Old Graduate Students 22 5. Removal of Grade and Grade Completion 24 6. Change of Matriculation (Academic Load Revision) 26 7. Issuance of Permit To Cross-Enroll 28 8. Issuance of Certification, Authentication and Verification (CAV) 29 9. Issuance of Official Transcript of Records (OTR) and Transfer Credentials 30 10. Issuance of Certification 32 11. Issuance of Diploma 33

B. Campus Library 1. Readers Services 34 2. Overnight Loan of Books 35 3. Return of Borrowed Books 36 4. Borrowing of Materials for Photocopy 37 5. E-Library Services 38

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C. Integrated Developmental School 1. Enrollment (Old Students) 39 2. Admission (Incoming First Year) 41 3. Issuance of Certification and Form 137-A 43

D. MSUN Extension 1. Extension Program/Project Implementation of Commissioned/Externally-Funded Project 44 2. Conduct of Training/Extension Activity 47

E. IGP-CARES 1. Shrimp Fry (Penaeus monodon) Disposal Activity 49 2. Siganid Juveniles (Kitong) Disposal/Sale 50 3. Tilapia Hatchery Project 51

F. Laboratory and Campus Facilities Services 1. Use of Research Laboratory and Facility, and Research Conference Room 52 2. Instruction 53 3. Use of Function House 54 4. Dormitory (Boys & Girls) 56

G. Campus Clinic 1. Consultation, Prescription and Dispensation of Medicine 57 2. Treatment of Minor Injuries/Wounds 58

H. Human Resources Management Office Issuance Of Certification (Net Take Home Pay, Dependents, Last Payments, Employment, Service Records, True Copy/Authenticity of Some Personnel Documents, Etc.) 59

I. Cashiering Service 1. Release of Stipend and Other Allowances to Scholars/Grantees 60 2. Release of Checks to Suppliers 61

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J. Guidance and Counseling Office 1. Students Testing Services 62 2. Counseling (Face-To-Face) / Coaching 63 3. Pre-Employment and Mock Job Interview 64

K. Office of the Student Affairs 1. Student Assistantship Program 65 2. Issuance of Certificate of Good Moral Character (CGMC) 66 3. Student Dormitory Program 67 4. Recognition of Student Organization 68

L. MSUN Hostel & Café Lodging and Venue for All Functions 69

M. Forms 1. Request for Assistance 70 2. Feedback and Redress Mechanism 71 3. Client’s Feedback Form 72

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MESSAGE OF THE CHANCELLOR

As one of the autonomous campuses of Mindanao State University System, MSU-Naawan is happy to present its Citizen’s Charter in response to the

Government’s mandate for transparency, accountability, and responsiveness in public service delivery. Essentials for the compliance of the Anti-Red Tape Act of

2007 and its Implementing Rules and Regulation, this Charter will sustain our commitment in ensuring quality frontline services to our clients and stakeholders, and

to appropriate remedy for any inadequate performance. With this, we hope to meet the clients’ expectations as well as improve citizens’ trust and confidence

towards the Government in general and the Mindanao State University at Naawan in particular.

This Charter serves as a functional and convenient guide to our clients, as they avail of the services provided by the Institution.

PROSERPINA G. ROXAS, Ph.D. CHANCELLOR

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SERVICE PLEDGE

WE, THE MEMBERS OF THE FACULTY AND STAFF OF THIS UNIVERSITY, DO HEREBY

PLEDGE AND COMMIT TO:

CONTINUOUSLY PROVIDE QUALITY EDUCATION AND SHALL TAKE APPROPRIATE STEPS

TO MAKE SUCH EDUCATION ACCESSIBLE TO ALL;

ESTABLISH, MAINTAIN, AND SUPPORT A COMPLETE, ADEQUATE, AND INTEGRATED SYSTEM OF EDUCATION RELEVANT TO THE NEEDS OF THE PEOPLE AND SOCIETY;

ESTABLISH AND MAINTAIN A SYSTEM OF SCHOLARSHIP GRANTS, STUDENT LOAN PROGRAMS, SUBSIDIES, AND OTHER INCENTIVES WHICH SHALL BE AVAILABLE TO

DESERVING STUDENTS, ESPECIALLY TO THE UNDERPRIVILEGED;

PERFORM AND DISCHARGE OUR RESPECTIVE DUTIES WITH THE HIGHEST DEGREE OF

EXCELLENCE, PROFESSIONALISM, INTELLIGENCE AND SKILL;

PROVIDE SERVICE TO EVERYONE WITHOUT UNFAIR DISCRIMINATION AND REGARDLESS

OF PARTY AFFILIATION OR PREFERENCE;

EXTEND PROMPT, COURTEOUS, AND ADEQUATE SERVICE;

DISPLAY PROCEDURES, FEES AND CHARGES;

PROVIDE ADEQUATE AND ACCURATE INFORMATION;

RESPOND TO COMPLAINTS AND NEEDS FOR ASSISTANCE.

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HISTORY

Mindanao State University at Naawan was founded as a field laboratory of the MSU College of Fisheries under Dean Domiciano Kapili Villaluz in 1964. This field laboratory was intended to complement the MSU College of Fisheries program in freshwater aquaculture. Through the help of the Municipal government, a 15 hectare mangrove area in Naawan, Misamis Oriental was acquired for training students in the design and construction of brackishwater ponds for the culture of commercially important species of fish. At the same time, a handful of biologists under the leadership of Dean Villaluz were experimenting on the hatchery technique of producing the fry of Penaeus monodon Fabricius under laboratory conditions.

In 1969, Dean D.K. Villaluz successfully convinced the National Science Development Board (NSDB) of the very bright prospect of prawn culture in the country. This led to the NSDB assistance of P37,000/year for three years to research project entitled "Reproduction, Larval Development and Cultivation of Sugpo, P. monodon Fab. Project." With this assistance, the research team under Dean D.K. Villaluz managed to construct a pilot laboratory. This first documented successful experiment on prawn culture inspired other institutions and private investors in recent years to put up commercial hatcheries and provided bright prospect for a new dollar- earning aqua-culture industry.

In 1971, the Sulu College of Technology and Oceanography was created by Republic Act No. 60 to develop the fishery potentials of Sulu nearby waters. In line with the objectives of RA 6060, the Institute of Fisheries Research and Development was organized purposely to intensify research on fisheries with MSU-NSDB Marine Fisheries Laboratory at Naawan as its nucleus and with the SCTO Coastal Research Laboratory in Marawi City as its research arms on coastal and inland fisheries, respectively.

The MSU-Institute of Fisheries Research and Development was formally organized and made a distinct unit of the Mindanao State University pursuant to a special order signed by then President Mauyag Tamano on December 4, 1973, placing the MSU Naawan Fisheries High School under its immediate supervision. At that time, the Institute program had the following main components:

1) Research; 2) Training and Extension; 3) Academic; 4) Conservation. When Director Warlito M. Sanguila reorganized the administrative set-up of the Institute, the top level management of the Institute consisted of the Director with three deputy-directors, namely: 1) Deputy-Director for Research, 2) Deputy-Director for Technology Transfer, and 3) Deputy-Director for Administration and Development. Expansion of the manpower and service coverage of the Institute demanded another reorganization in 1981. The streamlining was patterned closely to the organizational set up of PCARRD. This reorganization plan was submitted to the Board of Regents and approved under BOR Resolution No. 285, S. 1981 in its 108th meeting. In May 1980-1981, the School of Marine Fisheries and Technology was established. This was a tertiary-level joint project of the MSU-College of Fisheries and the MSU-IFRD. The MSU Board of Regents gave its seal of approval to this venture by passing BOR Resolution No. 2190, S. 1980. The School served as the academic arm of IFRD. SMFT students had access to the laboratory facilities of IFRD and had the institute researchers as instructors. The students of the school were therefore assured not only of a strong theoretical foundation of their tasks, but were also assured of the required expertise in the application of their career in the field of fisheries. This was the assessment of a study team composed of professors from the UP College of Fisheries at Diliman, and of representatives from the Ministry of Education, Culture, and Sports (MECS) when they toured the IFRD Campus in 1985 and 1986. The group recommended that IFRD be designated as the Center for Marine Sciences in Mindanao. SMFT was headed by a dean and it offered courses along its specialization: Bachelor of Science in Marine Biology, Bachelor of Science in Fisheries Major in Mariculture, Diploma in Fisheries Technology major in Fish Culture Technology and Fish Processing Technology, and a graduate program in Marine Biology.

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In 1981, the Institute was restructured pursuant to BOR Resolution No. 285 Series of 1981. In 1982, Naawan Fisheries High School was integrated into the Institute pursuant to BOR Resolution No. 174, Series of 1982. In 1988, MSU Naawan was formally organized as a distinct autonomous unit of the MSU System pursuant to Memorandum Order No. 3 and No. 45 and BOR Resolution No. 92, Series of 1988.

On July 21, 1988, the first Executive Director for the Naawan campus was elected by the Board of Regents of the University. On August 5, after two weeks of dialogic consultations with the campus constituents, the Executive Director completed the revamp of the second and lower level leadership positions of the campus in accordance with its BOR approved new organizational structure. This was immediately followed by reorientation meetings with the new set of officials on the objectives of the University and the programs to be specifically pursued and charted with mandated objectives towards, research, extension, and instruction.

Now, MSU Naawan is headed by a Chancellor. The organization thrives on a simplified organizational structure, with the Cost Center heads reporting directly to the Office of the Chancellor.

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VISION

An internationally – recognized dynamic institution providing relevant, excellent, and quality education.

MISSION

To holistically develop God-fearing manpower resources committed to the core values of integrity, industry, and respect to cultural diversity, and environmental sustainability for service excellence.

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SEAL

The Seal of MSU Naawan shows an encircled University System Seal (depicting the Maranaw "awang" in full sail and Maguindanao lamp with three rays

whose flames rest on top of Maranao boat with the figure "1961"). Within the circle is the name "Mindanao State University at Naawan" and the year "1973". The

color of MSU Naawan is aqua blue.

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THE HYMN

Himno ng Pamantasang Mindanao

Music by: Lucio San Pedro Lyrics: Angelito Flores

Silahis ang katulad mong Nagsabog ng liwanag, Ng pag-asa't hangarin

Ng pag-unlad

Ang pook ng Mindanao Tinanglaw't pinalad, Nang ikaw'y isilang Na dakila ang hangad.

Ating ipagkapuri

Itong Pamantasan Ang buhay at pag-ibig,

Sa kanya'y iaalay Saan man naroroon ay

Bigyang karangalan, Dakilang Paaralan

Pamantasang Mindanao.

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List of Frontline Services

Type of Frontline Service Fees Forms Processing Time Person In -charge 1. REGISTRAR AND ADMISSION OFFICE :ENROLLMENT PROCEDURE FOR NEW UNDERGRADUATE AND

TRANSFEREE STUDENTS

2. REGISTRAR AND ADMISSION OFFICE : ENROLLMENT PROCEDURE FOR NEW GRADUATE STUDENTS 3. REGISTRAR AND ADMISSION OFFICE : ENROLLMENT PROCEDURE FOR OLD UNDERGRADUATE

STUDENTS

4. REGISTRAR AND ADMISSION OFFICE : ENROLLMENT PROCEDURE FOR OLD GRADUATE STUDENTS 5. REGISTRAR AND ADMISSION OFFICE : REMOVAL OF GRADE AND GRADE COMPLETION 6. REGISTRAR AND ADMISSION OFFICE : CHANGE OF MATRICULATION (ACADEMIC LOAD REVISION) 7. REGISTRAR AND ADMISSION OFFICE : ISSUANCE OF PERMIT TO CROSS-ENROLL 8. REGISTRAR AND ADMISSION OFFICE : ISSUANCE OF CERTIFICATION, AUTHENTICATION AND

VERIFICATION (CAV)

9. REGISTRAR AND ADMISSION OFFICE : ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (OTR) AND TRANSFER CREDENTIALS

10. REGISTRAR AND ADMISSION OFFICE : ISSUANCE OF CERTIFICATION 11. CAMPUS LIBRARY : READERS SERVICES 12. CAMPUS LIBRARY : OVERNIGHT LOAN OF BOOKS 13. CAMPUS LIBRARY : RETURN OF BORROWED BOOKS 14. CAMPUS LIBRARY : BORROWING OF MATERIALS FOR PHOTOCOPY 15. CAMPUS LIBRARY : E-LIBRARY SERVICES 16. INTEGRATED DEVELOPMENTAL SCHOOL : ENROLLMENT (OLD STUDENTS) 17. INTEGRATED DEVELOPMENTAL SCHOOL : ADMISSION (INCOMING FIRST YEAR) 18. INTEGRATED DEVELOPMENTAL SCHOOL : ISSUANCE OF CERTIFICATION AND FORM 137-A 19. MSUN EXTENSION : EXTENSION PROGRAM/PROJECT IMPLEMENTATION OF

COMMISSIONED/EXTERNALLY-FUNDED PROJECT

20. MSUN EXTENSION : CONDUCT OF TRAINING/EXTENSION ACTIVITY 21. IGP-CARES : SHRIMP FRY (PENAEUSMONODON) DISPOSAL ACTIVITY 22. IGP-CARES : SIGANID JUVENILES (KITONG) DISPOSAL/SALE 23. IGP-CARES : TILAPIA HATCHERY PROJECT

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24. LABORATORY AND CAMPUS FACILITIES SERVICES : USE OF RESEARCH LABORATORY AND FACILITY, AND RESEARCH CONFERENCE ROOM

25. LABORATORY AND CAMPUS FACILITIES SERVICES : INSTRUCTION 26. LABORATORY AND CAMPUS FACILITIES SERVICES : USE OF FUNCTION HOUSE 27. LABORATORY AND CAMPUS FACILITIES SERVICES : DORMITORY (BOYS & GIRLS) 28. CAMPUS CLINIC : CONSULTATION, PRESCRIPTION AND DISPENSATION OF MEDICINE 29. CAMPUS CLINIC : TREATMENT OF MINOR INJURIES/WOUNDS 30. HUMAN RESOURCES MANAGEMENT OFFICE : ISSUANCE OF CERTIFICATION (NET TAKE HOME PAY,

DEPENDENTS, LAST PAYMENTS, EMPLOYMENT, SERVICE RECORDS, TRUE COPY/AUTHENTICITY OF SOME PERSONNEL DOCUMENTS, ETC.)

31. CASHIERING SERVICE : RELEASE OF STIPEND AND OTHER ALLOWANCES TO SCHOLARS/GRANTEES 32. CASHIERING SERVICE : RELEASE OF CHECKS TO SUPPLIERS 33. GUIDANCE AND COUNSELING OFFICE : STUDENTS TESTING SERVICES 34. GUIDANCE AND COUNSELING OFFICE : COUNSELING (FACE-TO-FACE) / COACHING 35. GUIDANCE AND COUNSELING OFFICE : PRE-EMPLOYMENT AND MOCK JOB INTERVIEW 36. OFFICE OF THE STUDENT AFFAIRS : STUDENT ASSISTANTSHIP PROGRAM 37. OFFICE OF THE STUDENT AFFAIRS : ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER (CGMC) 38. OFFICE OF THE STUDENT AFFAIRS : STUDENT DORMITORY PROGRAM 39. OFFICE OF THE STUDENT AFFAIRS : RECOGNITION OF STUDENT ORGANIZATION 40. MSUN HOSTEL & CAFÉ : LODGING AND VENUE FOR ALL FUNCTIONS

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REGISTRAR AND ADMISSION OFFICE: ENROLLMENT PROCEDURE FOR NEW UNDERGRADUATE AND TRANSFEREE STUDENTS

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Incoming College Freshmen Students and Transferee Students What are the Requirements: Report Card/Transfer Credentials (HD/TOR for Evaluation); SASE or CET Rating; Certificate of Good Moral Character; ID

Pictures (1x1- 1 pc; 2x2- 1 pc); Police Clearance; Photocopy of Authenticated Birth Certificate (NSO) and Long Brown Envelope.

Duration: 1 hour and 25 minutes How to Avail of the Service:

Step Applicant/Client Service Provider Duration of Activity

(Under Normal Circumstances)

Personnel in Charge Fees Form

1 Present all valid Enrolment Receives and verifies 5 minutes Designated Admission None All valid enrolment Requirements and fill out valid enrolment personnel requirements and admission form requirements and Admission Form indicates the course

2 Submits Admission form Encodes all data in the 5 minutes Designated encoder in None Admission Form admission module and Admission module provides ID number

3 Proceed to Student ID section Picture taking for 5 minutes Mark Anthony Racines None Admission form student ID and affixes signature in the admission form

4 Proceed to Infirmary section Checks vital data, 10 minutes Ismael Napii, R.N. None Infirmary form and and fill out form conducts blood typing and/or Dr. Deanna Admission Form and indicates blood Pauleen G. Valdez type in the admission form

5 Approach academic adviser Checks and evaluates 10 minutes College Advisers/Year None Pre- registration records/subjects for level advisers form (PRF) validation. Assigns subjects for students and allows students to review schedules.

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6 Presents the PRF to the department faculty controller

Receives student’s PRF and encodes courses/subjects and pertinent data. Note to controller: Please make sure that all required data are encoded for assessment of fees

10 minutes Department Controller None PRF and Admission form

7 Proceed to Assessment Prepares and prints 10 minutes Adela Macalong and/or None Printed assessment section assessment of fees. designated personnel of fees

8 Go to College Deputized Receives assessment 10 minutes Cashier and/or Down payment of Php Receipt Cashier of fees and payment deputized college 500.00 Issues Official Receipt cashier

9 Go to SSG/ College Student Receives insurance 5 minutes SSG/ College Student Insurance= Php 50.00 Receipt Organization payment and organization Membership fee= Php membership fee 20.00 To be paid only once in a School Year

10 Proceed to Registrar’s Office • Checks Official receipts and assessment of fees.

• Checks insurance

15 minutes Clyde Igot/Merlyn Villaluz/ Arleen Uy

None Certificate of Registration (COR) and Admit to class form

and membership fees receipts.

• Retrieves Admission Form

• Prints and signs Certificate of Registration (COR).

• Issues Admit to class form and Student Handbook

END OF TRANSACTION

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REGISTRAR AND ADMISSION OFFICE: ENROLLMENT PROCEDURE FOR NEW GRADUATE STUDENTS

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Those who seek admission to a Graduate Program What are the Requirements: Transfer Credentials (HD/TOR for Evaluation); Letter of Admission from

Graduate Program Dean; ID Pictures (1x1- 1 pc; 2x2- 1 pc); Police Clearance; Photocopy of Authenticated Birth Certificate (NSO) and Long Brown Envelope

Duration: 1 hour and 10 minutes How to Avail of the Service:




1 Present all valid Enrolment Requirements and fill out admission form

Receives and verifies valid enrolment requirements and indicates the course

5 minutes Designated Admission personnel

None All valid enrolment requirements and Admission Form

2 Submits Admission form Encodes all data in the 5 minutes Designated encoder in N/A Admission Form admission module and Admission module provides ID number

3 Proceed to Student ID section Picture taking for 5 minutes Mark Anthony Racines N/A Admission form student ID and affixes signature in the admission form

4 Proceed to Infirmary section Checks vital data, 10 minutes Mike Napii and/or Dr. N/A Infirmary form and and fill out form conducts blood typing Valdez Admission Form and indicates blood type in the admission form

5 Approach Graduate Program Checks and evaluates 10 minutes Graduate Program None Admission form Coordinator records/subjects for Coordinator

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validation.

Assigns and controls subjects for students and allows students to review schedules.

6 Proceed to Assessment section

Prepares and prints assessment of fees.

10 minutes Adela Macalong and/or designated personnel

None Printed assessment of fees

7 Go to College Deputized Cashier

Receives assessment of fees and payment

Issues Official Receipt

10 minutes Cashier and/or deputized college cashier

Down payment of Php 500.00

Receipt

8 Proceeds to Registrar’s Office • Checks Official

receipts and assessment of fees.

• Retrieves Admission Form


• Issues Admit to class form


END OF TRANSACTION


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REGISTRAR AND ADMISSION OFFICE: ENROLLMENT PROCEDURE FOR OLD UNDERGRADUATE STUDENTS

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Old students from 1st year to 5th year students What are the Requirements: Clearance from accountabilities (paperless), Report of Grades, School ID Duration: 1 hour and 10 minutes How to Avail of the Service:




1 Presents student’s ID and asks for grade slip

Prints/ issues grade slip and updates scholarship status

10 minutes Clyde Igot, Mark Anthony Racines, Arleen Uy, Gergie Ambato

None Grade slip

2 Approach college adviser • Checks and

evaluates 10 minutes College Advisers/Year

level advisers None Pre- registration

form (PRF) records/reviews INC’s and subjects for validation. • Assigns subjects for students and allows students to review schedules

3 Presents the PRF to the • Receives student’s 10 minutes Department Controller None PRF department faculty controller PRF and encodes

courses/subjects

and pertinent data. • Note to controller: Please make sure that all required data are encoded for assessment of fees

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4 Proceeds to Assessment section

Prepares and prints assessment of fees.

10 minutes Adela Macalong and/or designated personnel

None Printed assessment of feeS

5 Go to College Deputized Cashier

Receives assessment of fees and payment

Issues Official Receipt

10 minutes Cashier and/or deputized college cashier

Down payment of Php 500.00

Receipt

6 Go to SSG/ College Student

Organization Receives insurance payment and membership fee

5 minutes SSG/ College Student organization

Insurance= Php 50.00

Membership fee=Php 20.00

Receipt

To be paid only during the 1st semester

7 Proceed to Registrar’s Office • Checks Official receipts and assessment of fees.




END OF TRANSACTION


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REGISTRAR AND ADMISSION OFFICE: ENROLLMENT PROCEDURE FOR OLD GRADUATE STUDENTS

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Graduate Program Students What are the Requirements: Clearance from accountabilities (paperless), Report of Grades Duration: 55 minutes How to Avail of the Service:




1 Presents student’s ID and asks for grade slip/report of grades

Prints/ issues grade slip and updates scholarship status

10 minutes Clyde Igot, Mark Anthony Racines, Arleen Uy and Gergie Ambato

None Grade slip

2 Approach Graduate Program

Coordinator • Checks and

evaluates 10 minutes Graduate Program

Coordinator None Pre-registration

form records/reviews INCs and subjects for validation. • Assigns and controls subjects for students and allows students to review schedules

3 Proceed to Assessment Prepares and prints 10 minutes Adela Macalong and/or None Printed assessment section assessment of fees. designated personnel of fees

4 Go to College Deputized Receives assessment 10 minutes Cashier and/or Down payment of Php Receipt Cashier of fees and payment deputized college 500.00

Issues Official Receipt cashier

5 Proceed to Registrar’s Office • Checks Official 15 minutes Clyde Igot/Merlyn None Certificate of receipts and Registration (COR)

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assessment of fees.



Villaluz/ Arleen Uy and Admit to class form

END OF TRANSACTION

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REGISTRAR AND ADMISSION OFFICE: REMOVAL OF GRADE AND GRADE COMPLETION

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Student or authorized representative What are the Requirements: Accomplished Request form Duration: 25 minutes How to Avail of the Service:




1 Presents request form Assesses and advises 2 minutes Clyde Igot, Mark Request form with client to pay at the

cashier Anthony Racines,

Arleen Uy and Gergie assessed fees

Ambato

2 Pay to the Cashier Processes payment 3 minutes Sally Bongcawil Php 20.00/ subject Official Receipt and issues Official Receipt

3 Presents receipt to Registrar’s Verifies subject/s in 3 minutes Clyde Igot, Mark None Grade Office the information

system and issues Anthony Racines,

Arleen Uy and Gergie removal/completion

form/s completion form/s Ambato

4 Accomplishes the form in 4 Faculty signs and 2 minutes Faculty member None Grade copies and then give the filled indicates the schedule handling the subject removal/completion out form to his/her faculty for form/s completion/removal

5 Approach College Dean Signs the form 2 minutes College Dean None Grade removal/completion

form/s

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6 Proceed to Registrar’s office Records and approves the removal/completion form


None Grade removal/completion form/s

7 Give the removal/completion form to his/her faculty

Faculty gives the grade and submits the

5 minutes Faculty member handling the subject

None Grade removal/completion

form at the Registrar’s form/s Office for recording

8 Receives the grade from the Records grade in the 5 minutes Clyde Igot, Mark None Removal/completion Registrar’s Office information system

and releases grade to Anthony Racines,

Arleen Uy and Gergie form with grade

the student Ambato 1st copy- for Registrar

2nd copy- for Dept.

3rd copy- for College

Dean 4th copy- for Student

END OF TRANSACTION

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REGISTRAR AND ADMISSION OFFICE: CHANGE OF MATRICULATION (ACADEMIC LOAD REVISION)

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Student or authorized representative What are the Requirements: Certificate of Registration Duration: 20 minutes How to Avail of the Service:




1 Presents certificate of Verifies load revision 2 minutes Clyde Igot, Mark Change of registration (COR) and issues change of

matriculation form Anthony Racines,

Arleen Uy and Gergie matriculation form

Ambato

2 Student accomplishes the Evaluates and advises 5 minutes College Advisers/Year Change of form and approaches student for subjects to level advisers matriculation form academic adviser be cancelled/added

3 Presents the form to Assesses fees for 3 minutes Adela Macalong None Change of assessment section subjects

added/cancelled matriculation form

with assessment of fees

4 Pay to Cashier Processes payment 5 minutes Sally Bongcawil Php 20.00/subject Official receipt and issues Official Receipt

5 Go to College subject Controller enters the 5 minutes Designated college None Change of controller subject approved by

the college adviser controller matriculation form

and signs the change of matriculation form

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6 Proceeds to Registrar’s office and receives approved change of matriculation form

Verifies if subject/s added/cancelled are recorded

Approves the form and issues the student’s and Dean’s copy


None Approved change of matriculation form

END OF TRANSACTION

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REGISTRAR AND ADMISSION OFFICE: ISSUANCE OF PERMIT TO CROSS-ENROLL

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: Student or authorized representative What are the Requirements: Request Form Duration: 20 minutes How to Avail of the Service:




1 Accomplishes the request for permit to study with the

Receives/reviews request form and

2 minutes Clyde Igot, Mark Anthony Racines,

Request form for Permit to Study

recommending approval of guides student to pay Arleen Uy and Gergie the academic adviser and

college Dean and submit to at the Cashier Ambato

the Registrar’s Office

2 Pay at the Cashier’s Office Processes payment 5 minutes Sally Bongcawil Php 50.00 Official Receipt and issue Official Receipt

3 Submits the Official Receipt at Prepares the Permit to 10 minutes Merlyn D. Villaluz, None the Registrar’s Office Study indicating the

School and subjects to Clyde O. Igot

be enrolled

4 Receives the Permit to Study Releases Permit to 3 minutes Merlyn D. Villaluz, None Permit to Study Study for official seal Clyde O. Igot at the Chancellor’s Office

END OF TRANSACTION

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REGISTRAR AND ADMISSION OFFICE: ISSUANCE OF CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV)

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: MSU Naawan alumnus/student or authorized representative What are the Requirements: Duly accomplished request form and original and photocopy of documents (OTR/Diploma) Duration: 30 minutes How to Avail of the Service:




1 Accomplish request form Receives/reviews 2 minutes Clyde Igot, Mark None Request form accomplished request Anthony Racines, form and advises Arleen Uy and Gergie client to pay at the Ambato Cashier

2 Pay at the Cashier’s Office Processes payment 3 minutes Salome Bongcawil Php 50.00 Official Receipt and issues Official Receipt

3 Present OR and submit photocopy and original

Processes request and prepares CAV

5 minutes Merlyn Villaluz None Original and photocopy of

documents (TOR/Diploma) documents

4 Receives CAV, Photocopy of Releases documents 25 minutes Anthony Racines, None Signed certified true OTR/Diploma with the original and records Arleen Uy and Gergie copy of certification, copy transaction in the

logbook and instructs Ambato OTR and Diploma

student to proceed to Chancellor’s Office for the official seal

END OF TRANSACTION

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REGISTRAR AND ADMISSION OFFICE: ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (OTR) AND TRANSFER CREDENTIALS

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: MSU Naawan alumnus/student or authorized representative What are the Requirements: Clearance and duly accomplished request form. If claimed by authorized representative, the following must be presented:

Authorization letter; Original and valid identification (ID) card of the authorized representative Duration: 1 hour and/or 3 days How to Avail of the Service:




1 Submit clearance and request form

Receives/ reviews request form and advises client to pay to the Cashier.


None Clearance/Request form

In case of no clearance- advises the client to process clearance form and indicates in the request form requirements and fees. If student is already cleared- retrieves file at the archive and updates his/her personal information

2 Pay at the Cashier’s Office Processes payment and issues Official Receipt

Department Chair

3 minutes Salome Bongcawil HD-Php 50.00 Certification-Php 50.00 OTR-Php 50.00/page Evaluation- Php 50.00

Official Receipt

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3 Present OR and submit other requirements as stipulated in the request form

Receives requirements and O.R. and indicates schedule of release documents on the claim stub

5 minutes Merlyn Villaluz None OR, request form and requirements

4 Receives claim stub for schedule of release

Releases claim stub

Prepares and checks documents (OTR, evaluation form, HD)

2minutes

30 minutes to 3 working days

Anthony Racines, Arleen Uy and Gergie Ambato

Merlyn Villaluz, Clyde Igot

None Claim Stub

5 Submit claim stub for requested documents on schedule of release

Receives claim stub and retrieves documents for release

5 minutes Merlyn Villaluz, Clyde Igot

None Claim Stub

6 Receives documents Records transaction and allows student to review the document.

If no corrections, instructs client to proceed to Chancellor’s Office for Official Seal

5 minutes Merlyn Villauz None Transfer Credentials ( HD, OTR, Certification, Evaluation)

END OF TRANSACTION

31

REGISTRAR AND ADMISSION OFFICE: ISSUANCE OF CERTIFICATION

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: MSU Naawan alumnus/student or authorized representative What are the Requirements: Clearance and duly accomplished request form. If claimed by authorized representative, the following must be presented:

Authorization letter; Original and valid identification (ID) card of the authorized representative Duration: 25 minutes How to Avail of the Service:




1 Accomplish request form Receives/reviews accomplished request

2 minutes Clyde Igot, Mark Anthony Racines,

None Request form

form and advises client Arleen Uy and Gergie to pay at the Cashier Ambato

2 Pay at the Cashier’s Office Processes payment 3 minutes Salome Bongcawil Php 50.00 Official Receipt and issues Official Receipt

3 Present OR and wait for the Prepares certification 10 minutes Merlyn Villaluz, Clyde None Certification request to be processed and forwards to

Campus Registrar for Igot, Mark Anthony

Racines, Arleen Uy

signature

4 Receives Certification Releases documents 10 minutes Anthony Racines, None Signed certification and records Arleen Uy and Gergie transaction in the

logbook. Instructs Ambato

client to proceed to Chancellor’s Office for Official Seal

END OF TRANSACTION

32

REGISTRAR AND ADMISSION OFFICE: ISSUANCE OF DIPLOMA

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Who may avail of the Service: MSU Naawan alumnus/student or authorized representative What are the Requirements: Duly accomplished request form and original and photocopy of documents (OTR/Diploma) Duration: 15 minutes How to Avail of the Service:




1 Accomplish request form Receives/reviews accomplished request form; Locates Diploma; places notarial seal.


None Request form

2 Receives diploma Releases diploma and records in the logbook.

5 minutes Merlyn Villaluz None Diploma

Instructs client to proceed to Chancellor’s Office for official seal

• In case of wrong entry, requests client to indicate the details in the request form and client will be contacted as soon as corrected copy is available.

END OF TRANSACTION

33

CAMPUS LIBRARY: READERS SERVICES

Schedule of Availability of Service: Monday to Friday, 8:00 am to 6:00 pm; No Noon Break Saturday, 8:00 am to 12:00 pm/1:00 pm-5:00 pm

Who may avail of the Service: Students, Faculty and Staff of MSUN and Community /outside users What are the Requirements: Students - Library Card; MSUN employee - Employee’s identification card; Community/Outside users – Any valid ID Duration: 10-15 minutes How to Avail of the Service




1 Search the needed library material through the OPAC/card catalog

Secures call number and location of the library material

5 minutes Library user

2 Proceed to the library section where the material can be found

Assists the user in the selection of the needed books

3 minutes Rebecca Eballe/Seralyn Leonor S. Almiñe

3 Presents queries Answers reference inquiries and assist users in their queries

4 minutes Rebecca Eballe/Seralyn Leonor S. Almiñe

Library card

For Non-MSUN clients- Present valid ID and official receipt

Directs all possible resources to assist the user in their queries

Valid ID

END OF TRANSACTION

34

CAMPUS LIBRARY: OVERNIGHT LOAN OF BOOKS


Who may avail of the Service: Students and Faculty and Staff of MSUN What are the Requirements: Students - Library Card; MSUN employee - Employee’s identification card Duration: 8-10 minutes How to avail of the Service:



Personnel In Charge Fees Form

1 Pulls out the book from the shelf

5 minutes Library user

2 Presents the book

to the desk-in charge together with the library card/ID

Checks book card’s accession number

3 minutes S. Almiñe/ R. Eballe Book card

3 Signs the book

card Checks book card for client’s signature

1 minute S. Almiñe/ R. Eballe Book card

4 Receives borrowed book Files library card with book card

1 minute S. Almiñe/ R. Eballe Library card and book card

END OF TRANSACTION

35

CAMPUS LIBRARY: RETURN OF BORROWED BOOKS


Who may avail of the Service: Students and Faculty and Staff of MSUN What are the Requirements: Students - Library Card and MSUN employee - Employee’s identification card Duration: 8-10 minutes How to Avail of the Service:




1 Proceed to the desk in-charge Checks in loaned 3 minutes S. Almiñe/ R. Eballe Book card and returns the book book/s

2 For books returned after Issues order of 2 minutes S. Almiñe/ R. Eballe Fine slip 10:00 a.m., determine payment corresponding library fines

3 Pay library fines Issues official receipt 3 minutes cashier Official Receipt END OF TRANSACTION

36

CAMPUS LIBRARY: BORROWING OF MATERIALS FOR PHOTOCOPY


Who may avail of the Service: Students; Faculty and Staff of MSUN and Community/Outside users What are the Requirements: Students - Library Card; MSUN employee - Employee’s identification card and Community/Outside users – Any valid ID Duration: 8-10 minutes How to Avail of the Service:




1 Presents the item to be Stamps the book card 1 minute S. Almiñe/ R. Eballe Outside users – Book card and photocopied together with P50.00/visit library card library card

2 Signs the book card Issues the material to 3 minutes S. Almiñe/ R. Eballe Book card the client

3 Returns the borrowed item Inspects the borrowed 3 minutes S. Almiñe/ R. Eballe item and returns it on the shelf

END OF TRANSACTION

37

CAMPUS LIBRARY: E-LIBRARY SERVICES


Who may avail of the Service: Students and Faculty and Staff of MSUN What are the Requirements: Students - Library Card and MSUN employee - Employee’s identification card Duration: 8-10 minutes How to Avail of The Service:




1 Proceed to e-library and Verifies library card 2 minutes R.Eballe/S. Almiñe Library card presents library card

2 Log-in to use the library Checks time-in/out of 2 minutes R.Eballe/S. Almiñe Log book computers users

3 Access to e-resources for educational purposes

Monitors the user (each user is allowed 1 hour on a first-come, first-served basis)

4 minutes R.Eballe/S. Almiñe

END OF TRANSACTION

38

INTEGRATED DEVELOPMENTAL SCHOOL: ENROLLMENT (OLD STUDENTS)

Schedule of Availability of Service: Monday to Friday, 8:00 am- 5:00 pm ; no noon break during enrolment schedule Who may avail of the Service: Old Students What are the Requirements: Registration Form; Payments; Report of Rating (Card) and NSO copy of Birth Certificate Duration: 45 minutes How to Avail of the Service:




1 Secure Registration Form and fill in with the required information/data.

Provides Registration Form and instructs the student to fill it in with the required information.

5 minutes Registrar None Registration Form

2 Have the Registration Form signed by the Curriculum Coordinator

Checks whether the registration form is properly filled in; Writes the enrolee’s name in the logbook; Affixes signature in the Registration Form.

2 minutes Curriculum Coordinator None Registration Form

3 Proceed to the Library and request the Librarian or the Library In Charge to sign the Registration Form; Pay the required fee.

Facilitates for the processing of Borrower’s Card; Collects the required borrower’s card fee; Issues acknowledgemen receipt.

5 minutes Library In charge Php 10.00 Borrower’s Card

4 Go to the Guidance Office and request for the signature of the Guidance Counselor

Signs the Enrolment Form

2 minutes Guidance Counselor Enrolment Form

Go to the Student Affairs Coordinator (SAC) for signature;

Affixes signature in the Enrolment Form SAC Officer collects

3 minutes

Designated Student Affairs Coordinator/ SAC Officer

Php 20.00 for Supreme Student Council Membership Fee

Acknowledgement Receipt

39

Pay the required SSC Membership Fee

Student Council Membership Fee and issues acknowledgement receipt;

5 See the PTA Representative Collects Membership 3 minutes PTA Representative Php 360.00 PTA Fee Acknowledgement for his/her signature in the Fee for PTA, and issues Receipt registration form; Acknowledgement Pay the required PTA Receipt; membership fee. Signs the Registration Form

6 See the Alumni Collects Alumni Fee and 3 minutes Alumni Representative Php 50.00 Acknowledgement Representative for his/her issues Receipt signature in the registration

form (for 4th year students Acknowledgement Receipt;Enters the

only); student’s name in the Pay the required Alumni Fee. logbook;Signs the registration form.

7 Go back to the Registrar’s Receives the Report 10 minutes Registrar None Preliminary Office and submit the report Card;Examines the Registration Form card and accomplished Registration Form (PRF) Registration Form. whether requisites are accomplished; Releases Preliminary Registration Form (PRF).

8 Go to the Cashiering Office to Receives payment of 8 minutes Cashier Php 725 for non- Official Receipt pay the required enrolment enrolment fee; graduating students; fee. Issues Official Receipt; Php925.00 for Signs the PRF. graduating students

9 Go to the Principal’s Office Approves the student’s 5 minutes Principal None Duly signed for approval of enrolment. enrolment; Enrolment Form Signs the Enrolment Form.

END OF TRANSACTION

40

INTEGRATED DEVELOPMENTAL SCHOOL: ADMISSION (INCOMING FIRST YEAR)

Schedule of Availability of Service: Monday to Friday, 8:00 am- 5:00 pm ; no noon break during enrolment schedule Who may avail of the Service: Incoming First Year Students who are qualified based on cut-off score What are the Requirements: Entrance Exam Result; Payment ; Report of Rating Card and NSO copy of Birth Certificate Duration: 52 minutes – 1 hour How to Avail of the Service:




1 Secure Registration Form from Verifies entrance exam 5 minutes Registrar None Entrance Exam the Registrar’s Office and fill in result; If the enrolee Result with the required qualifies, issues Registration Form information/data. registration form and instructs the enrolee to fill it in with the required information.

2 Have the Registration Form Checks whether the 2 minutes Curriculum Coordinator None Registration Form signed by the Curriculum registration form is Coordinator properly filled in; Writes the enrolee’s name in the logbook; Affixes signature in the Registration Form.

3 Proceed to the Library and Facilitates for the 5 minutes Librarian/Library In Php 10.00 Borrower’s Card request the Librarian or the processing of Charge Library In Charge to sign the Borrower’s Card; Registration Form; Pay the Collects the required required fee borrower’s card fee; issues acknowledgment receipt

4 Go to the Guidance Office and Gets personal 5 minutes Designated Guidance None Personal request for the signature of information of Counselor Information sheet the Guidance Counselor student; signs the Registration form registration form

41

5 Go to the Student Affairs Coordinator (SAC) for signature in the registration Form; pay the required SSC membership fee

Student Affairs Coordinator signs the registration form; SAC officer collects SSC membership fee and issues acknowledgment receipt

5 minutes Student Affairs Coordinator/Student Officer

Php 20.00 Registration Form Acknowledgment Receipt

6 See the PTA Representative for his/her signature in the registration form; Pay the required PTA membership fee.

Collects membership fee for PTA and issues acknowledgement receipt; signs the registration form.

5 minutes PTA Representative Php 360.00 Acknowledgment receipt

7 See the Campus Physician at the Infirmary for Health Record

Gets health record of student; examines student for blood type; signs the registration form

8 minutes Campus Nurse/Campus Physician

None Registration Form

8 Go back to the Registrar’s Office and submit the report card and the accomplished registration form.

Receives the Report Card and NSO copy of birth certificate; checks the registration form whether requisites are accomplished; releases Preliminary Registration Form

10 minutes Registrar None Preliminary Registration Form (PRF)

9 Pay at the Cashiering Office the required enrolment fee.

Processes payment; issues Official Receipt; signs the PRF

5 minutes Cashier Php 725.00 Official Receipt

10 Go to the Principal’s Office for approval of enrolment.

Approves the student’s enrolment; signs the enrolment form

2 minutes Principal None Duly Accomplished Enrolment Form

END OF TRANSACTION

42

INTEGRATED DEVELOPMENTAL SCHOOL: ISSUANCE OF CERTIFICATION AND FORM 137-A

Schedule of Availability of Service: Monday to Friday, 8:00 am- 5:00 pm; no noon break Who may avail of the Service: High School Graduates/Old Students What are the Requirements: Request Form and Payments Duration: 25 minutes How to Avail of the Service:




1 See the Registrar/Principal Takes note of the 5 minutes Registrar/Principal None Request Form and communicate request. request as well as the information required in the document/s. Prepares the requested document/s.

2 Pay at the Cashier’s Office. Collects payment for 5 minutes Cashier Php 30.00 for Official Receipt the requested Certification document/s; Issues Official Receipt. Php 50.00 for Form 137-A

3 Go back to the Principal’s Checks the Official 10 minutes Administrative Staff None Form 137-A; Office; present the OR. Receipt to confirm Certification payment. requested

4 Go to the Admin Office for the Campus Secretary 5 minutes Campus Secretary None True Copy of the MSUN seal seals the document. requested document

END OF TRANSACTION

43

MSUN EXTENSION: EXTENSION PROGRAM/PROJECT IMPLEMENTATION OF COMMISSIONED/EXTERNALLY-FUNDED PROJECT

Schedule of Availability of Service: Monday to Friday, 8:00 am- 5:00 pm (no noon break) Who may avail of the Service: Externally funded agencies/partners What are the Requirements: Program/project proposal Duration: 8-14 months How to avail of the Service:




1 Calls for proposal Prepare extension project proposal

30 working days FTRC: MBIsrael RESEARCH:JJ Samson SMFT: MYSalarda DABM:DM Bucay CBU: JHMadula CESS: F Ansale CAF: headed RDBoniao DHRM: FV Lula headed INFIRMARY: IHNapii CSE: NVEKirit

None

2 Evaluates proposal and makes suggestions for improvement

Revises proposal incorporating suggestion

5 days PL Openiano EPEballe

None

3 Receives and assesses revised proposal

4 Approves proposal and returns to proponent with the Memorandum of Agreement (MOA)

Returns/submits final proposal Endorses proposal and draft MOA to the funding agency.

3 days HEDejarme None

10 days PGRoxas None

5 Receives approved proposal and MOA

Prepares for launching of project.

1 day FTRC: MBIsrael RESEARCH:JJ Samson SMFT: MYSalarda DABM:DM Bucay CBU: JHMadula CESS: F Ansale CAF: headed RDBoniao DHRM: FV Lula headed

None

44

INFIRMARY: IHNapii CSE: NVEKirit

6 Processes papers for fund Prepares for fund 1 day FTRC: MBIsrael None transfer transfer RESEARCH:JJ Samson

SMFT: MYSalarda

DABM:DM Bucay CBU: JHMadula CESS: F Ansale CAF: headed RDBoniao DHRM: FV Lula headed INFIRMARY: IHNapii CSE: NVEKirit Office of Office of the Chancellor: PGRoxas Finance; RPAbary AO headed by NCEBalle

7 Transfer funds Receives project funds 1 day FTRC: MBIsrael None RESEARCH:JJ Samson SMFT: MYSalarda DABM:DM Bucay CBU: JHMadula CESS: F Ansale CAF: headed RDBoniao DHRM: FV Lula headed INFIRMARY: IHNapii CSE: NVEKirit

8 Attends launching Launches project 2 days HEDejarme Consultancy ECRoa MYSalarda HACAguirre EPMoleno BCMugot RDBoniao BQAlas EG Tubio DPGValdez PGRoxas

9 Monitors and evaluates the Implements the 6-12 months HEDejarme and project Consultancy project project leaders

ECRoa and project leaders

MYSalarda and project 45

leaders HACAguirre and project leaders EPMoleno and project

leaders BCMugot and project leaders RDBoniao and project leaders BQAlas and project leaders DPGValdez and project leaders EG Tubio and project leaders

10 Receives Report Prepares and submits 2 days HEDejarme and project None reports leaders

ECRoa and project leaders

MYSalarda and project leaders HACAguirre and project leaders EPMoleno and project leaders BCMugot and project leaders RDBoniao and project leaders BQAlas and project leaders DPGValdez and project leaders EG Tubio and project leaders

END OF TRANSACTION

46

MSUN EXTENSION SERVICES: CONDUCT OF TRAINING/EXTENSION ACTIVITY

Schedule of Availability of Service: Monday to Friday, 8:00 am-5:00 pm; no noon break Who may avail of the Service: Students, Community Residents, LGU, Government Organizations, NGO, Private Organization and Private Corporations What are the Requirements: Request Letter, Training/Activity Design Duration: 5 days How to Avail of the Service:




1 Submits request letter addressed to the head of the Institute

Receives and assesses request forwarded to the Director of Research

1 working day EPEballe HEDejarme

None

2 Gets signatures needed for approval of training/activity

Gets the approval of the Director of Extension

1 day EPEballe None

3 Prepares for the schedule and training materials

Prepares the designations of resource person; Specifies requirements for training venue

3 days HEDejarme EPEballe PG Roxas HEDejarme

Lecturers and Cost of Training Materials

4 Attends training/activity Conducts training/extension activity

Based on the training design

HEDejarme MBIsrael Jr. RGSabilla PLOpeniano RDGaid DDGonzales RDBoniao EJDFlorida MASClar EMCahanap JLZDacula FZBaang EDCastañares HVIdnay RLDivinagracia WHUy

None

47

AGde Guzman MYSalarda RLRoa EMCSabenecio EFTandang EPGerasmio DPGValdez IHNapii BQAlas FVLula Jr. RFCastillo MGGarcia HACAguirre MAAlas DMJCalimot DMBucay HRPPontillo MEParungao RBTrinidad DMDadole Analiza C. Villacampo Felix D. Villaluz BCMugot MPChaves RLDivinagracia MMHambre ACDolotallas BSAmarga AGDadole CDAtes GAAmbato LMSarcauga PRMDagapioso LCAlia MTVilladolid NVEKirit ERNMacalong EGTubio

END OF TRANSACTION

48

IGP-CARES: SHRIMP FRY (PENAEUSMONODON) DISPOSAL ACTIVITY

Schedule of Availability of Service: 24 hours Who may avail of the Service: Students, Community Residents, LGU, GO, NGO, Private Organizations and Corporations What are the Requirements: Fry may be personally picked up from the hatchery; in case of delivery, the client shoulders the campus vehicle rental fee

at P1, 500/day, cost of fuel and the per diem of the driver, and the technician Duration: One (1) hour and 45 minutes per 100,000 pieces fry for harvest How to Avail of the Service:

Step Client Service Provider Duration of Activity



1 Choosing good quality fry Assists the client by 10 minutes A. Baldago None showing samples of fry

2 Witness fry Counts/Estimates fry 50 minutes O. Sacabin/F. Bonga None counting/estimating for for standard standard

3 Witness shrimp fry packaging Prepares packaging for 40 minutes R. Eballe (Manager) None transport

4 Pays at Cashier’s Issues Delivery form 5 minutes N. Jalop/R.Eballe Php 0.18/piece Office/Manager’s Office and Official Receipt

END OF TRANSACTION

49

IGP-CARES: SIGANID JUVENILES (KITONG) DISPOSAL/SALE

Schedule of Availability of Service: Monday-Saturday, 8:00 am-5:00 pm (no noon break) Who may avail of the Service: Fishpond/Cage Operators What are the Requirements: To be picked up from the Siganid hatchery. In case of delivery, the client shoulders the campus vehicle rental fee at P1,

500/day, cost of fuel and the per diem of the driver and the escort technician. Duration: 2 hours per 10,000 Siganid juveniles harvest and/or depending on the volume of juveniles to be harvested. How to Avail of the Service:




1 Booking and schedule of

harvest The manager obtains the following information:

1. No. of pieces 2. Size required &

corresponding price

3. Mode of payment

10-30 minutes Mr. E. P. Moleño/Ms. M.M. Ologuin

None

2 During the harvest, the client Assists client in the 90 minutes Ms. M. M. Ologuin None witnesses counting and counting and packaging of the stock packaging of stock

3 Payment is made at the Issues Delivery Form 5 minutes Ms. M. Jalop/ Ms. M. Php 3.00/5.00 per Delivery Receipt and Cashier or Project Manager. and Official Receipt Ologuin piece Official Receipt The client also signs the Delivery Receipt conforming that the stock is in good condition

END OF TRANSACTION

50

IGP-CARES: TILAPIA HATCHERY PROJECT

Schedule of Availability of Service: Monday to Friday, 8:00 am- 5:00 pm; No noon break Who may avail of the Service: Fishpond/Cage Operators What are the Requirements: To be picked up from the Tilapia hatchery. In case of delivery, the client shoulders the campus vehicle rental fee at P1,

500/day, cost of fuel and the per diem of the driver and the escort technician. Duration: 1 hour per 15,000 Tilapia fry/fingerling harvest and/or depending on the volume of fry/fingerling to be harvested. How to Avail of the Service:




1 Booking and schedule of harvest

The information manager obtains the following :

1. Size required & corresponding price

2. Mode of payment

10-30 minutes Mr. E. P. Moleño/Mr. B. Siadan

None

2 During the harvest, the client Counts/estimates and 1 hour Mr. B. Siadan/Mr. RJ. None witnesses the counting and prepares packaging of Santamina packaging of the stock stock

3 Payment is made at the Cashier

Processes payment and issues O.R.

5 minutes Mr. B. Siadan/Mr. RJ. Santamina

Php 0.60 - 0.90/piece Delivery Receipt and Government Official Receipt

END OF TRANSACTION

51

LABORATORY AND CAMPUS FACILITIES SERVICES: USE OF RESEARCH LABORATORY AND FACILITY, AND RESEARCH CONFERENCE ROOM

Schedule of Availability of Service: Monday-Friday, 8:00 am-5:00 pm (No noon break; extension of schedule is allowed upon request) Who may avail of the Service: MSU- Naawan Faculty, Staff, Researchers and Alumni What are the Requirements: Call, Text or email our given contact numbers/address or visit our office personally Duration: 5 minutes How to Avail of the Service:




1 Make reservation at the Research Director’s Office

Receives and verifies application for reservation/booking

3 Admin staff of the Research Director’s Office

None Logbook

2 Log in the reservation at the Confirms availability of 2 log book the conference room

END OF TRANSACTION

52

LABORATORY AND CAMPUS FACILITIES SERVICES: INSTRUCTION Schedule of Availability of Service: Monday to Friday, 8:00 AM-5:00 PM Who may avail of the Service: MSU Naawan Students, Faculty and Staff What are the Requirements: Certificate of Registration (COR) and Valid ID Duration: 20 minutes How to Avail of the Service:




1 Present valid student ID to the Allows the user to 1 minute Laboratory Custodian Valid student ID duly Service Provider sign-in all materials validated by the and equipment Campus Registrar needed for the laboratory exercises/experiments

2 Sign-in all materials, and Checks all the 4 minutes Laboratory Custodian Valid student ID equipment in the logbook. materials and equipment at the Science Laboratory

3 Attach valid ID in the logbook Releases all the 5 minutes Laboratory Custodian Valid student ID materials and equipment

4 Receives borrowed materials Checks out all the 5 minutes Laboratory Custodian Valid student ID and equipment materials and equipment

5 Returns all the materials and Returns the valid 5 minutes Laboratory Custodian Valid student ID equipment student ID

END OF TRANSACTION

53

LABORATORY AND CAMPUS FACILITIES SERVICES: USE OF FUNCTION HOUSE

Who may avail of the Service: Students, Faculty and Staff, Community users/outsiders What are the Requirements: University ID for MSUN Constituents and Payment for Community/Outsiders Duration: 15 minutes How to Avail of the Service:




For Student Activities

1 Secure and fill up Permit to Hold Activity

Provides the necessary forms

OSA

2 Book the Activity/Request for Records in the 2 minutes CR Dadole/MB Perez None Application Form for Application Form Calendar of the use of Function Activities/Provides the House Application Form

3 Submit the filled up Reviews the form and 5 minutes CR Dadole/MB Perez None application form in 4 copies sees to it that and NC Eballe/next in w/attached approved Permit requirements are rank to Hold Activity for approval attached & necessary of ChiefAdmin. Officer (ASD) information are provided

4 Furnish the following with a Furnishes the 3 minutes CR Dadole/MB Perez None copy of approved application requesting party their form: copy of the approved request form (1) Approving Officer; (2)Party; (3) In charge of Function House and (4) Security Office

For Employees Activities 1 Book the Activity/Request for

Application Form

Records in the Calendar of Activities/Provides the

2 minutes CR Dadole/ MB Perez None Application Form for

the use of Function House

54

Request Form 2 Submit the filled up Reviews the form and 5 minutes CR Dadole/MB None

application form in 4 copies sees to it that Perezand NC for approval of Chief Admin. necessary information Eballe/next in rank Officer (ASD) are provided.

3 Segregate the approved Furnishes the 3 minutes CR Dadole/MB Perez None application form requesting party, the (1) Approving Officer; FH in charge and the (2) Requesting Party; Security Office of copy (3) In charge of Function of approved House and (4)Security Office application form For Outsiders

1 Book the Activity/Request for Records in the 2 minutes CR Dadole/ MB Perez None Application Form for Application Form Calendar of the use of Function Activities/Provides the House Application Form

2 Requesting party pays to the Requires the Cashiering Officer 1,200.00/day cashier the required fee requesting party to present Official Receipt of payment made

3 Submit the filled up Reviews the form and 5 minutes CR Dadole/MB 25.00/hour application form in 4copies sees to it that Perezand NC for Honorarium with corresponding OR necessary information Eballe/next in rank of FH In charge (for Numbers are provided services rendered (to be reflected on the form) during off-working for approvalof the Chief Adm. hours) Officer (ASD)

4 Segregate copies of approved Furnishes the 3 minutes CR Dadole/MB Perez None application form requesting party, the FH in charge and the Security Office of copy of approved application form

END OF TRANSACTION

55

LABORATORY AND CAMPUS FACILITIES SERVICES: DORMITORY (BOYS & GIRLS)

Schedule of Availability of Service: Monday-Friday, 8:00 AM-5:00PM (No Noon break) Who may avail of the Service: Students (scholars, dependents, paying students) and Faculty and Staff What are the Requirements: Students: Certificate of Registration (COR) and Duly Accomplished Application Form; Faculty and Staff: Duly Accomplished Application Form Duration: 40-45 minutes How to Avail of the Service:




1 Student: Issues form and verifies 5 minutes Mary Mae Jaylo Php200/month Application form Present COR & secure Dorm entries Application form Faculty & Staff: Issues form and verifies 5 minutes Engr. Norman Eballe Php200/month Application form Secure application form entries

2 Undergo briefing on Dorm's Conducts briefing on 5 minutes Mary Mae Jaylo none none guidelines and policies Dorm guidelines and policies

3 Check/inspect assigned room Assists applicant/s on 5 minutes Mary Mae Jaylo none none checking room

4 Seek approval for occupancy Approves application 20 minutes a. Mary Mae Jaylo none none Student: b. Aida Perpetua c. Dean of College d. Engr. Norman Eballe Faculty and staff: 10 minutes Engr. Norman Eballe

5 Submits two (2) copies of Accepts and files duly 5 minutes Mary Mae Jaylo None None application form approved application form; 1 – dorm's copy 1 – cashier's copy for billing purposes

6 Room occupancy Assigns room for 5 minutes Mary Mae Jaylo None none applicants Provides the applicant/s with room keys

END OF TRANSACTION 56

CAMPUS CLINIC: CONSULTATION, PRESCRIPTION AND DISPENSATION OF MEDICINE

Schedule of Availability of Service: Monday-Friday, 8:00 AM- 5:00 PM Who may avail of the Service: University constituents, students and other people who want to avail of the services What are the Requirements: None Duration: Simple Cases: 25 minutes; Complex cases: 30 minutes or more How to Avail of the Service:




1 Writes name, age, address, course and year

Locates medical records; Takes vital signs;( temperature, BP,HR,RR, weight / height); Asks about chief complaint/s;

10 minutes Ismael H. Napii, RN None Medical Health Record

2 Seeks consultation Provides medical 15 minutes Deanna Pauleen G. None MedicalHealth consultation. Valdez,MD record

3 Gets initial dose of medicine (when available ) and signs in the logbook

Gives available initial medicine and instructs the client to acknowledge receipt of medicine by signing in the logbook

4 minutes Deanna Pauleen G. Valdez,MDor Ismael H. Napii, RN

None logbook

END OF TRANSACTION

57

CAMPUS CLINIC: TREATMENT OF MINOR INJURIES/WOUNDS

Schedule of Availability of Service: Monday- Friday, 8:00 AM-5:00 PM Who may avail of the Service: University constituents, students and other people who want to avail of the services What are the Requirements: None Duration: Simple Cases: 25 minutes; Complex cases: 30 minutes or more How to Avail of the Service:




1 Writes name, age, address, course and year

Locates medical records; Takes vital signs;( temperature, BP,HR,RR, weight / height); Asks about chief complaint/s;

10 minutes

Ismael H. Napii, RN

None

MedicalHealth

2 Avails of treatment of minor injuries or wounds

Examines patient and gives treatment (e.g. dressing) to minor injuries/wounds; gives prescription

20 minutes

Deanna Pauleen G. Valdez,MDor Ismael H. Napii, RN

None

MedicalHealth record

3 Gets initial dose of medicine (when available) and signs in the logbook

Gives available initial medicine and instructs the client to acknowledge receipt of medicine by signing in the logbook

4 minutes

Deanna Pauleen G. Valdez,MDor Ismael H. Napii, RN

None

logbook

END OF TRANSACTION

58

HUMAN RESOURCES MANAGEMENT OFFICE : ISSUANCE OF CERTIFICATION (NET TAKE HOME PAY, DEPENDENTS, LAST PAYMENTS, EMPLOYMENT, SERVICE RECORDS, TRUE COPY/AUTHENTICITY OF SOME PERSONNEL DOCUMENTS, ETC.)

Schedule of Availability of Service: Monday to Friday, 8:00 AM-5:00 PM ; No noon break Who may avail of the Service: Faculty and Staff; Retirees /Former Employees ; Community/Others What are the Requirements: Official Receipt of payment for Certification. If the request is filed through a representative, an Authorization Letter and/or

Special Power of Attorney (SPA) and one valid ID of the representative should be presented together with the other requirements.

Duration: Without Discrepancy – 30 minutes; With Discrepancy – 1 hour and 30 minutes How to Avail of the Service:




1 Fills out request form and Gets the necessary attach all the requirements data 2 minutes Columba/Marites Request Form

2 Pays to the Cashier Processes payment 5 minutes

Sally/Fanny

Php 30.00

and issues O.R. 3 Submits the OR to the

personnel in-charge 1. Informs the client to follow-up the request after 2 hours 2. Locates and retrieves needed documents 3. Encodes entries or information 4. Prints Certification 5. Facilitates for the Signatures of signatories

1 minute

10 minutes

8 minutes

3 minutes 2 minutes

Columba/Marites

Columba/Marites

Columba/Marites

Columba/Marites Columba/Marites

4 Signs on the release portion of request/s of the Certificate

Releases the

Columba/Marites Request Form signifying the Certification to client 2 minutes personal receipt of the released certificate.

END OF TRANSACTION

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CASHIERING SERVICE: RELEASE OF STIPEND AND OTHER ALLOWANCES TO SCHOLARS/GRANTEES

Schedule of Availability of Service: Monday to Friday, 8:00 AM- 5:00 PM (No noon break) Who may avail of the Service: MSUN Academic Scholars and Grantees What are the Requirements: MSUN ID card, Certificate of Registration, Scholarship Contract, Approved Payroll/Disbursement Voucher Duration: 4 minutes How to Avail of the Service:




1 Inquires if the stipend and/or Verifies if payroll is 1 minute Marilou Jalop/Salome Payroll/Disbursement allowance is available for available Bongcawil/Tifanny Voucher collection Laput

2 Signs the payroll Checks the signature 1 minute Marilou Jalop/Salome in the payroll and Bongcawil/Tifanny Payroll verifies ID for Laput authentication of signature.

3 Receive cash payment upon Disburses payment to 1 minute Marilou Jalop/ presentation of ID card collecting student Salome Bongcawil/ /claimant Tifanny Laput

END OF TRANSACTION

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CASHIERING SERVICE: RELEASE OF CHECKS TO SUPPLIERS

Schedule of Availability of Service: Monday to Friday, 8:00 AM-5:00 PM (No noon break) Who may avail of the Service: Suppliers of MSU-Naawan What are the Requirements: Claimant must be the Authorized Collector of the establishment; Official Receipt Duration: 10 minutes How to Avail of the Service:




1 Inquire if there are check/s available for collection

Verifies if check is already available for collection

2 minutes Tifanny Laput/ Salome Bongcawil/ Marilou Jalop

2 Detaches original voucher from other supporting documents and releases the voucher to the client/ supplier for issuance of official receipt

3 Issue Official Receipt corresponding to the amount reflected in the check.

3 minutes Tifanny Laput/ Salome Bongcawil/ MarilouJalop

2 minutes Tifanny Laput/ Salome Bongcawil/ Marilou Jalop

Disbursement Voucher

Official Receipt

4 Log the voucher number in the outgoing voucher record book

5 Sign voucher when payment is received and receive copy of BIR Form 2306 & 2307 (if applicable)

Checks accuracy and completeness of entry in the record book

Receives Disbursement Voucher; Verifies O.R. issued by the client/supplier and releases copy of BIR Form 2306 & 2307; Releases check to collector.

1 minute Tifanny Laput/ Salome Bongcawil/ Marilou Jalop

2 minutes Tifanny Laput/ Salome Bongcawil/ Marilou Jalopt

Outgoing Voucher Record Book

Check

END OF TRANSACTION

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GUIDANCE AND COUNSELING OFFICE: STUDENTS TESTING SERVICES

Schedule of Availability of Service: Wednesday 9:30 AM to 12:00 PM; 2:00 – 4:00 PM Who may avail of the Service: MSUN Students What are the Requirements: Request Slip; Official Receipt for the exam fee Php 50.00 to be paid at the Cashier’s Office Duration: One hour and thirty minutes (depends on the type of examination taken) How to Avail of the Service:




1 Present ID for identification and log in the attendance book

Verifies if students are officially enrolled and which college they belong

3 minutes Ms. Aileen Joyce J. Lim / Ms. Jollibee A. Gomez

Php 50.00 Answer Sheet

2 Proceed to testing area Ensures that students have properly seated.


3 Fill up answer sheet with the necessary data/information

4 Student receives booklets and check pages

Distributes answer sheet, pencils and scratch paper to the students; Orients student in filling-up the answer sheet. Distributes test booklets. Gives instructions for test proper.



5 Answers the test Administers the test 13 minutes Ms. Aileen Joyce J. Lim / Ms. Jollibee A. Gomez

6 Submit test materials when time is up.

7 Leaves the room after the exam

Collects materials such as booklets, answer sheet, pencils, and scratch papers. Instructs the students to leave quietly.



END OF TRANSACTION

62

GUIDANCE AND COUNSELING OFFICE: COUNSELING (FACE-TO-FACE) / COACHING

Schedule of Availability of Service: Monday to Friday, 10:00 am- 12:00 pm; 2:00-4:00 PM Who may avail of the Service: MSUN Students What are the Requirements: Student Information Sheet Duration: Depending on the processing of student’s problem, intervention, and resolution. How to Avail of the Service:




1 Client identifies what college he/she belongs

2 Client starts revealing his/her problem.

3 Client resolves his/her problem from the options presented and evaluated.

4 Client signifies resolution about

the options presented during the counseling session and ends the counseling session.

5 Client logs in the attendance book of the counselor.

Caters the client to go to the counseling area.

Establishes rapport to the client to make him/her comfortable in opening up his/her problem to the counselor; Listens and reacts or gives ideas, feedbacks, etc. only when necessary; Orients the client as to the scope of confidentiality. Allows the client to resolve his/her own problem and makes a decision or action to solve the problem. Clarifies with the client if conflict or problem has been resolved.

Assures client of acceptance if he/she feels coming back for another session.


15-30 minutes Ms. Aileen Joyce J. Lim / Ms. Jollibee A. Gomez

15-30 minutes Ms. Aileen Joyce J. Lim / Ms. Jollibee A. Gomez


6 Client agrees to come back. Conducts follow-up. 7 Client comes back for another

session. Attends and monitors the client.

15-30 minutes

END OF TRANSACTION

63

GUIDANCE AND COUNSELING OFFICE: PRE-EMPLOYMENT AND MOCK JOB INTERVIEW

Schedule of Availability of Service: For Face-to-Face Counseling: Monday-Friday, 10:00 AM- 12:00 PM; 2:00-4:00 PM); Series of Seminars conducted every last month of the Academic Year Who may avail of the Service: MSUN Students What are the Requirements: None Duration: Depending on the processing of student’s problem, intervention, and resolution. How to Avail of the Service:




PRE-EMPLOYMENT SEMINAR 1 Participants/students must

register with Secretariat

Requires students to register and gives their attendance slip for counselor’s signature.

10 minutes Secretariat

(Selected SSC Officers)

Php 50.00 Attendance Slip

2 Listen to the lectures and participate in the forum.

MOCK JOB INTERVIEW

Speakers conduct lectures on Power dressing, Application letter writing, and Interview Tips and Info about hiring process.

8 hours (1 whole day)

Aida D. Perpetua (SDA) Aileen Joyce J. Lim / Ms. Jollibee A. Gomez (Guidance Counselor) Invited Speakers

1 Participants/students must register with Secretariat

Requires students to register and gives their attendance slip for counselor’s signature

10 minutes Secretariat (Selected SSC Officers)

None Attendance Slip

2 Participants/Interviewees must be in their proper attire for the interview. They must bring with them their Application Letter & Resume.

Faculty Members, invited significant persons from companies and Guidance Counselor act as Interviewers

10 minutes per Interviewee (Whole duration of activity will be whole day)

A. J. J. Lim / J. A. Gomez (Guidance Counselor) Heidie Amor C. Aguirre (Job Placement Officer, MSUAA-Naawan Chapter)

3 Interviewees submit themselves for the interview

Interviews, evaluates, and gives feedback for self- improvement of participants.

15 minutes Aileen Joyce J. Lim (Guidance Counselor) Heidie Amor C. Aguirre (Job Placement Officer, MSUAA-Naawan Chapter)

END OF TRANSACTION

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OFFICE OF THE STUDENT AFFAIRS: STUDENT ASSISTANTSHIP PROGRAM

Schedule of Availability of Service: Monday to Friday, 8:00 am-5:00 pm Who may avail of the Service: Any Student of MSU at Naawan whose parent/s has/have monthly income below 5,000.00 What are the Requirements: Certificate of Registration (COR) and Report of Grades Duration: 1 hour How to Avail of the Service:




1 Write letter of interest (LOI) addressed to the Chancellor

2 Submits duly accomplished application form

Requires applicant to write Letter of Interest (LOI); provides application form; Conducts preliminary interview; Endorses LOI to the Vice Chancellor for Academic Affairs(OVCAA) Refers to offices to find out if any one of the offices needs Student Assistant

30 minutes Aida D. Perpetua

10 minutes Aida D. Perpetua Application Form

3 Go to the office that needs SA Interviews if the applicant is able to do the task/s required by the said office; If accepted,

4 Guides client to HRMO for contract signing

15 minutes Cost Center Head


END OF TRANSACTION

65

OFFICE OF THE STUDENT AFFAIRS: ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER (CGMC)

Schedule of Availability of Service: Monday to Friday, 8:00 AM-5:00 PM Who may avail of the Service: MSU Naawan students and graduates What are the Requirements: Payment of the required fee (P50.00) at the Cashier’s Office and Official Receipt for payment made Duration: 9 minutes How to Avail of the Service:




1 Request for Issuance of Cert. of Good Moral Character (CGMC)

Instructs the client to pay P50.00 to the Cashier’s Office; further instructs the client to return to OSA with the Official receipt of payment

3 minutes Aida D. Perpetua 50.00

2 Inform the Officer of the Prepares and signs 3 minutes Aida D. Perpetua necessary data/information CGMC

3 Acknowledge receipt of the CGMC

Instructs the client to have the CGMC dry sealed by the Campus Secretary


END OF TRANSACTION

66

OFFICE OF THE STUDENT AFFAIRS: STUDENT DORMITORY PROGRAM

Schedule of Availability of Service: Monday to Friday, 8:00 AM-5:00 PM Who may avail of the Service: Incoming students of MSU Naawan who wish to avail of the Dormitory accommodation and Academic Scholars and HEED Foundation

Scholars are prioritized What are the Requirements: Certificate of Registration (COR) and Report of Grades Duration: 21 minutes How to Avail of the Service:




1 Tell Dormitory Houseparent your Instructs the applicant to 3 minutes Aida D. Perpetua 200.00/month for old Application form need to stay in the dormitory fill in the “Application

form with the required dorm and 500.00/month

for new dorm

data; sees to it that the applicant has affixed his

signature on the

application form. 2 Present filled up application to Instructs client to see the 3 minutes Aida D. Perpetua

Admin officer for slot allocation Admin Officer for slot and financial assessment allocation; informs or

reminds non scholars of

their monthly payment/rental

3 Let the OSA Coordinator, Dean of Signs the application 5 minute Aida D. Perpetua, Dean of College and Chief Administrator

sign the application form form College and Engr. Norman

Eballe

4 Present approved application to Orients the applicant on 10 minutes May Mae Jaylo Dormitory Houseparent Guidelines/Policies of Ely Subang Student Dormitory. Rosie Salcedo

END OF TRANSACTION

67

OFFICE OF THE STUDENT AFFAIRS: RECOGNITION OF STUDENT ORGANIZATION

Schedule of Availability of Service: Monday-Friday, 8:00 AM- 5:00 PM Who may avail of the Service: MSU Naawan Student Organizations of respective Colleges What are the Requirements: Constitution and By-laws, List of Members, List of Activities and Proposed Projects and Financial Operations Report Duration: 57 minutes How to Avail of the Service:




1 Ask OSA Coordinator, how to Orients students with the 5 minutes Aida D. Perpetua apply for Recognition of Student process Organization

2 Get application form from OSA Let the concerned 20 minutes Aida D. Perpetua Application for Office students fill up the Recognition of Student Application form; instructs

them to comply with all Organization

required documents to hasten processing; Reviews all supporting documents; Signs the application.

3 Let the Dean of the concerned Endorses application to 15 minutes Aida D. Perpetua College sign the application and the Vice Chancellor for return it to OSA Academic Affairs and to

the Chancellor for the

approval of operation of the organization and issuance of approval order.

4 Releases approved order 5 minutes Florimel Lumasag 5 Informs organization 2 minutes Aida D. Perpetua

officers regarding approval.

6 Sign an allegiance contract at Orients students of the 10 minutes Aida D. Perpetua Office of Student Affairs privileges, violations and corresponding sanctions of a recognized organization.

END OF TRANSACTION

68

MSUN HOSTEL & CAFÉ: LODGING AND VENUE FOR ALL FUNCTIONS

Schedule of Availability of Service: DAILY, open for 24 hours Who may avail of the Service: University constituents; non-government organizations; schools and colleges(outside), or anyone who wants to avail of the

facility What are the Requirements: Approved Application Form Duration: 35 minutes How to Avail of the Service:




1 Campus personal appearance/ Text/Call to verify the Availability of the Hostel

2 Secure an application form; have it filled in with necessary information.

Confirms the availability; Shows rooms & all other facilities of the hostel Releases application form; checks and reviews the data as written; Reflects charges for the particular facilities to be used.

10 minutes Valerie Anne Rose Quiapo

Wilson Damoloan

10 minutes Valerie Anne Rose Quiapo Wilson Damoloan

None none

None Application Form

3 Seek final approval from the Office of the Chancellor

Evaluates request and facilitates for its approval

5 minutes Gloria Zate None Application Form

4 Pay the stipulated amount at the cashier’s office

5 Submit approved application

Cashier receives payment and issues an official receipt.

5 minutes Marilou Jalop Standard Room- Php800.00

ormitory – Php 250.00/head

amily Room – Php 1,200

esidential Suite- Php 1,500.00

unction Venue – Php 2,000.00

Valerie Anne Rose

Application Form

Form and official receipt to The Hostel In-charge.

Accepts forms and delivers services. 5 minutes none

END OF TRANSACTION

Quiapo Wilson Damoloan

Application Form Official Receipt

69

REQUEST FOR ASSISTANCE

Date:

Name of Requesting Party :

Tel/Fax/Cell phone :

Office Address :

Residence Address :

Particulars of Request :

Signature

70

PROVIDE FEEDBACK MECHANISM

FEEDBACK AND REDRESS MECHANISM

Please let us know how we have served you by doing any of the following:

o Accomplish our Feedback Form available in the offices and put this in the drop box at the Public Assistance and Complaints Desk

o Send your feedback through e-mail ([email protected]) or text us at 0916-2281719

o Talk to our OFFICER OF THE DAY

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk.

71

Name of Office ( to be filled up by the concerned MSU-Naawan Service Provider) Dear Client:

Please give us an honest feedback on the quality of services you have availed of from us. This will help us maintain and/or improve our service efficiency. We would be pleased to serve you better the next time you visit us.

Thank you very much.

MSU - Naawan

CLIENT’SFEEDBACKFORM

Date and time of Visit/Transaction at MSU-Naawan What was your transaction about? Whom did you transact with (Name of Window Number) Is the staff a woman, or, a Man? Other description Did you finish your transaction and got what you wanted? Yes. How long did you wait? days hours. Is the waiting time short ? just within a reasonable time? long? very long?. Why Are you satisfied with the services you availed of? Yes No.

Please rank your satisfaction with the quality of service: Very Poor Poor Average More than average Excellent

Please rank the way the staff/personnel dealt with you: Very Poor Poor Average More than average Excellent

Comments and suggestions :

Name of Client (optional) Category : Student ; Employee ; Faculty ; Staff;

Alumnus/Alumna (Year graduated & College) Parent/Guardian of Student/Alumnus or Alumna Private Individual; Business-related client; Other

Present Address of Client: Sex: Age Range: Below 15; 16-25; 26-35; 36-50; 51-65; 66 and up Ethnicity : Muslim; Christian; Lumad (Please specify.)

Please leave a contact address if you want us to follow you up. Phone/Mobile Email

72

Guidelines:

Each Frontline Service Provided (FSP) must provide this Client’s Feedback Form Filled up forms must be placed in a secure/locked Box Head of office assigns a staff on who will open the box every day or any three days a week

THANK YOU for helping us to continually improve our services.

73