Table of ContentsMarcus Fabius Quintilianus, Roman Rhetorician, ca.35- ca.100 If you are already a good writer in writing memos, effective emails and business letters in clear, concise,

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© 2014 Reinforce Insights Training and Advancement

Table of Contents

Copyrights ................................................................................... 1

Training Specialities ....................................................................... 2

REINFORCE ‘COMMUNICATIONS’ ................................................... 2

1. Change Management ................................................................................................................. 2

2. Managing Difficult Conversations .............................................................................................. 3

3. Communication Strategies ......................................................................................................... 4

4. Active Listening .......................................................................................................................... 4

5. Business Writing ......................................................................................................................... 5

6. Business Writing – Advanced ..................................................................................................... 6

7. Reports and Proposals writing ................................................................................................... 6

8. Presentation skills ...................................................................................................................... 7

9. Presentation skills - Advanced ................................................................................................... 8

Copyrights

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this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording, or otherwise without the prior written

permission of Reinforce Insights In-house training solutions.

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Training Specialities Go to Top

REINFORCE ‘COMMUNICATIONS’

Communication is the soul of workplace wellness. Effective

communication keeps the organization at peak and enhances

decision making.

Nearly all work or activity involves communications and interactions. Effective workplace

communication is based on interpersonal, professional relationships that are developed

through a keen awareness of courtesy, active listening, appropriate body language, writing,

tone, questioning and empathizing. Communication is more than words used to convey

message. When it comes to conversation, Albert Mehrabian found only 7% of the speaker’s

message was communicated by words, and that tone of voice was responsible for about

38% of the meaning, and body language was responsible for about 55% that when it came

to discussing emotions. This means the words themselves played only a very small part in

conveying meaning. In other conversations (not the ones about emotions), we know that

tone of voice and body language still have a significant influence on meaning.

We work through all the key aspects of the communication that forms a crucial part of the

organization process. Learn how to effectively build written, verbal and non-verbal

communication skills with our customizable business communication training courses that

are designed to teach participants how to master their communication skills in the

workplace.

1. Change Management

“The key to change…is to let go of fear.” - Roseanne Cash, Singer-Songwriter, b.1955

Change management integrates the organizational tools used to help individuals make

successful personal transitions resulting in the adoption and realization of change. Change

management is the process, tools and techniques to manage the people-side of change to

achieve the required business outcome. For people who love opportunity for advancement

and shift their status quo, change stimulates them to see and learn about new things.

However, when one expresses satisfaction for change that comes as a fruit for further

growth, others express their feeling of resistance and anger. These concrete feeling of

unhappiness can be surmountable by understanding people’s hesitation, enlisting the help

of others, setting up plans, and managing stressors. These steps can also ensure that desired

changes are implemented successfully.

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In this workshop, you will learn how to manage and cope with change and how to help

those around you too.

This course will help participants how to: Go to Top

Understand and admit there are no normal or abnormal ways of reacting to change, but that we must start from where we are.

See change as an essential element of the world to be accepted and not as something to be dreadful and resisted.

Recognize that different people react to change in different ways and at different times.

Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.

Recognize ways of dealing with our own anger and the anger of others. Manage stress using relaxation techniques. Recognize that before we can embrace the way things will be, we must go through a

process of grieving, and of letting go of the way things used to be. See change as an opportunity for self-motivation and innovation. Identify strategies for helping change be accepted and implemented in the

workplace.

Duration: one-day Go to Top

2. Managing Difficult Conversations

“Have you ever noticed? Anybody going slower than you is an idiot, and anyone going faster than you is a maniac.” - George Carlin

Not all interactions that are made in the run of a day serve easy understanding of its

meaning. Whether your conversations are made face to face or during virtual team meeting

over net with the people at different locations, there are ways to make your conversations

smooth and meaningful. This workshop will give you the tools to manage difficult

conversations and get the best results possible out of them.

At the end of this workshop, participants will be able to:

Define frame of reference and establish a positive intent and a desired outcome Learn and understand different communication tools for managing their body

language, speaking persuasively, active listening, asking questions, and probing techniques.

Draft a script as a framework for managing difficult conversation Use specific steps to carry out a difficult conversation Access additional resources as required Learn and understand how to handle conversations which might be a threat to their

safety. Duration: one-day

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3. Communication Strategies

“The most important thing in communication is to hear what isn’t being said.” - Peter F. Drucker When was the last time you felt comfortable with someone? Have you ever find discomfort talking with some people and got along well talking to others? Do you remember the event when you got along with someone very well? The focus of this workshop is to sharpen the communication skills of the participants and help them understand the impact of their communication on other people. The program will also help participants to advance their communication skills to make them feel comfortable at workplace. At the end of this workshop, participants will be able to:

Identify ways to build positive relationships Identify common communication barriers that may be holding you back Understand different kinds of questions and develop skills to ask questions that give

you information you need Learn what your non-verbal messages are telling others Understand the idea of body language Develop skills to listen actively and empathetically to others Enhance your ability to handle difficult situations and deal with it assertively

Duration: two-days Go to Top

4. Active Listening

“Most people do not listen with the intent to understand; they listen with the intent to reply.” - Stephen Covey

Listening is not same as hearing. Hearing is a physical process, where sound enters the

eardrum and messages are passed to the brain. Active listening can be described as an

attitude that leads to listening for shared understanding. Although communication skills are

the integral of what we do each day, be it workplace or at social events or at home, active

listening covers the best of communication e.g. when we make a decision to listen for total

meaning, we listen for the content of what is being said as well as the attitude behind what

is being said. One of the biggest barriers to the communication is not listening actively thus

leading to lapses in processing information that was inattentively listened and responses

would be made with inappropriate clarity.

This workshop will help participants develop and practice their active listening skills.

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Explore key components and define active listening Identify ways to become a better listener Use body language to reflect a positive listening attitude Understand the difference between sympathy and empathy, and when each is

appropriate Understand and use positive intent, frame of reference, reframing and focus to

create listening mindset Learn how to use techniques such as questions, probing tools, and paraphrasing Encourage conversation and be genuine in your communications Understand the communication process Build relationships to create an authentic communication experience Explore common listening problems and consider some solutions.


5. Business Writing

"If you don't have time to read, you don't have the time (or the tools) to write.” - Stephen King

When we write well, we improve the bottom line. Why? We save time, frustration, and

inconvenience; all of which represent costs. To understand what makes writers and their

writing “good”, we need to ask the big question “What is writing?” Good writing is the note

that attracts action and the letter that says what a phone call can’t. We write to explain

subject matter, to smooth and strengthen relationships, and/or to persuade others of the

value of some course of action and sometimes express dissatisfaction.

The business writing has tangible language, clear and concise point of view and opinion, and

well explained points. Good writing requires passion, courteous attitude, a hard work to

make writing clear, concise, complete, and correct, and easy to read. However, good writing

needs practice to build confidence about your own writing. Even the best writer gets

discourage to put in their best effort. We intervene to teach the habits of good professional

writing. We aim to give participants the tools to become better writers.

This workshop will allow participants to:

Learn the value of good written communication. Explore and understand the word agreement. Learn how to write and proofread your work so it is clear, concise, complete, and

correct. How to create and apply structured sentences and paragraphs Understand the proper format for memos, letters, and e-mails.


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6. Business Writing – Advanced

“Write quickly and you will never write well. Write well, and you will soon write quickly.” -

Marcus Fabius Quintilianus, Roman Rhetorician, ca.35- ca.100

If you are already a good writer in writing memos, effective emails and business letters in

clear, concise, complete, and correct, then this workshop will focus on writing letters of

recommendation, of persuasion, of refusal, or of action, that reflect current word usage and

up-to-date formats. The workshop will also cover some basics writing business cases,

reports and proposals.

Participants must complete Business Writing course before taking this workshop.


Recognize the essential elements of writing to make their writing clear, complete, concise, and correct.

Learn to advance sentence construction and paragraph development. Deal with specific business requests. Prepare business documents to build effective business cases, proposals, and

reports. Thoroughly document sources that you use in your writing.


7. Reports and Proposals writing

“A writer is a person for whom writing is more difficult than it is for other people.” - Thomas Mann Reports are important channels of organisational information and an indispensable business

document. Writing a report will probably remind you a little of work that you did in school.

Remember that there is a lot of work to do before you actually start to write. You finish

things up by editing, editing, and editing again. To get the reader attention, it is essential to

understand how to write reports and proposals.

We write reports in a range of formats and a variety of purposes. Whether you write a

report on an inventory discrepancy, feasibility studies or making product analysis, report

writing is a skill you will use repeated times. Report writing becomes an unavoidable part of

professional life although it is something that few people would claim to be delighted. So

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the investment in learning to do it passionately and enthusiastically will provide returns

throughout your professional career.

The workshop will cover the methods essential to prepare these documents to assist you

with competence of task. This course will build on a solid base of writing skills to present

information in formal, informal, and proposal styles.

Participants must complete Business Writing course before taking this workshop.


Learn and prepare reports and proposals that inform, persuade, and provide information.

Review your work so that it is clear, concise, complete, and correct. Learn how writing a proposal is different from writing a report. Learn how to design your message, and how to deal with tough questions. Apply these skills in real work applications.


8. Presentation skills

“The human brain starts working the moment you are born and never stops until you stand up to speak in public.” - George Jessel

Deliver your message with bang! Self-Confidence and appropriate communication skills, and

not a talent, that makes up a good presenter. A short presentation or public speaking in

front of a people or a crowd of strangers, involves talking with some preparation. The

presentation is the vehicle for conveying the message and to create results. A great

presentation is a planned and rehearsed before it is delivered with flair. Participants will

master the skills that will make them a better speaker and presenter in this workshop.

This workshop will help participants how to:

Explore key communication skills, including how to start and end a conversation. Establish connection with your audience Explore their personality type and what it means for them as a speaker. Learn techniques to build self-confidence and reduce nervousness and fear Appeal to different types of people and understand your strengths as a presenter Recognize how visual aids can create impact and attention Develop techniques to create a professional presence and deal with uncomfortable

situation Learn some different ways to prepare and organize information Prepare, practice, and deliver a short presentation


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9. Presentation skills - Advanced

“It usually takes me more than three weeks to prepare a good impromptu speech.” - Mark Twain

Whether you are dealing with formal speeches or everyday business situations, presenting

under pressure implies developing skills for dealing with heartless spectators. It’s about how

quickly you organize your ideas and thoughts while conveying meaningful message to

modify audience’s attitudes or behaviour. Thinking on your feet at the podium requires

adaptation, presence of mind, goal orientation, differentiating between oral and written

communications and judgment.

This workshop is created for those in positions where they must speak in front of hostile or

demanding audiences. This workshop is also fit for those who are fresh speakers, who want

to train themselves before getting ready for the presentations on behalf of the organization

or someone who needs encouragement to speak up in meetings. The focus of this program

is to enhance speaking skills by learning some essential techniques and to give persuasive

edge when you are presenting complex information, fielding difficult questions, or making a

presentation.

Specific learning objectives include: Go to Top

Learn an easy way to structure any presentation and apply quick and easy preparation methods that will work

Understanding your audience profile and learn how to make the most of stage fear Prepare for questions, even before you know what those questions will be. Overcome nervousness when speaking in front of a group, particularly if the group is

not understanding and listening to what you have to say. Learn some different ways to organize the information in the body of their message. Use presentation techniques that establish your credibility and get people on your

side. Duration: two-days

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Note: The above programs can be custom design specific to organization’s objectives. This may

vary the workshop duration and contents of the course. For further information please contact at

+91-9920471797/022-28021797 or email at [email protected]

mailto:[email protected]

Documents

Table of ContentsMarcus Fabius Quintilianus, Roman Rhetorician, ca.35- ca.100 If you are already a good writer in writing memos, effective emails and business letters in clear, concise,