TABLE OF CONTENTS of... · global mobile operators: strategies in payments, banking, insurance and assistance © finaccord 03/2015 i table of contents 0.0 executive summary .....1

GLOBAL MOBILE OPERATORS: STRATEGIES IN PAYMENTS, BANKING, INSURANCE AND ASSISTANCE

© FINACCORD 03/2015 I

TABLE OF CONTENTS

0.0 EXECUTIVE SUMMARY ............................................................................................................................... 1 Finaccord's research covers 60 major mobile telecoms groups and 286 country-specific operator brands ............. 2 At a strategic level, leading telecoms groups are most active in the field of mobile payments... ............................... 2 ... with many also having made mobile banking an important focus for development ................................................ 2 North America hosts the highest proportion of mobile payment schemes with contactless functionality... ............... 2 ... and Africa and the Middle East the lowest ................................................................................................................ 4 Mobile wallets (such as the M-PESA platform) are typically run by the mobile operators themselves ...................... 4 Co-branded credit card programs remain more widespread than their prepaid equivalents ..................................... 4 An increasing proportion of mobile operator brands are offering mobile phone and gadget insurance... .................. 4 ... with programs most widespread in North America and in Southern and Western Europe .................................... 6 Some mobile operators distribute free insurance policies based on customers’ top-up payments............................ 6 The provision of assistance services via mobile operators is particularly strong in Latin America ............................. 6 Mobile telecoms groups and brands are likely to up their game in financial services for several reasons ................ 6 The current worldwide structure of mobile financial services is both complex and fragmented ................................. 7 OTT services are liable to cause a significant change in the mobile payments landscape ........................................ 7 In future, leading mobile telecoms groups are likely to work with a smaller number of large providers ..................... 7

1.0 INTRODUCTION ............................................................................................................................................ 8 What is this report about? .................................................................................................................................. 8

This study updates Finaccord's analysis of the involvement of mobile operators in financial services... ................... 8 ... covering over 1,250 distinct product initiatives and deals with more than 500 partner organisations .................... 8

Rationale ............................................................................................................................................................. 8 Mobile operators can be key affinity distribution partners in payments, banking, insurance and assistance ............ 8

Methodology ....................................................................................................................................................... 9 Primary research ............................................................................................................................................. 9

The research covers 60 mobile operator groups and 286 brands across over 90 countries ..................................... 9 External sources ............................................................................................................................................. 9

Definitions ........................................................................................................................................................... 9 Payment, banking, insurance and assistance products and services ......................................................... 9

Other terms ................................................................................................................................................... 12

Operating models ......................................................................................................................................... 13

Unweighted and weighted share of partnerships ........................................................................................ 13

Interactive PartnerBASE .................................................................................................................................. 14 Finaccord .......................................................................................................................................................... 14

2.0 GROUP STRATEGY ANALYSIS ................................................................................................................ 16

Introduction ....................................................................................................................................................... 16 Summary of groups researched ...................................................................................................................... 16

By total number of subscribers, China Mobile is by far the largest of the 60 groups investigated ........................... 16 The global market for mobile payments .......................................................................................................... 16

The worldwide market for mobile payments has increased exponentially in recent years ....................................... 16 Group strategic approaches to mobile financial services ............................................................................... 18

Most leading telecoms groups are pursuing mobile payments as a strategic opportunity... .................................... 18 ... although some have devolved strategy formulation to national mobile operator brands ...................................... 18 In the developing world, mobile payments have become a feature of daily life for many consumers ..................... 18 The 'low-tech' model will continue to be relevant… .................................................................................................... 18 …while 'high-tech' options have yet to live up to perennial expectations .................................................................. 20 The rise of biometric security features provides a possible solution to mobile payment security issues ................. 21 Apple's iPay and Google Wallet are competing head to head................................................................................... 21 Direct carrier billing has become an important worldwide payment method for digital goods... ............................... 21


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... benefitting competitors such as Bango, Boku and Fortumo .................................................................................. 21 Talktime and call credit transfer remain the simplest means of transferring funds worldwide .................................. 22 Telecoms groups are less likely to enter into tied agreements for mobile banking than for mobile payments ........ 22 User authentication may prove a valuable service for mobile operators to provide for banks... .............................. 22 ... as developed by Avea and Turkcell in Turkey and the BankID initiative in Norway ............................................. 22 Banking product initiatives are usually arranged by mobile operators at a country-specific level... ......................... 24 ... which is also the case for insurance products... ..................................................................................................... 25 …albeit some firms combine central planning with country-specific insurance partnerships... ................................ 25 ... for both mobile phone and gadget cover plus other types of insurance ................................................................ 26 Telefónica and Vodafone have both set up insurance captives... ............................................................................. 27 ... while Japan’s KDDI has established a joint venture ............................................................................................... 27 Centrally organised assistance schemes are especially prevalent in Latin America... ............................................. 27 ... as evidenced by services promoted by América Móvil, Millicom and Telefónica.................................................. 27

Group ownership and partnership strategies in mobile financial services .................................................... 29 The creation of captive and joint venture companies is an option for mobile telecoms groups... ............................. 29 ... with outright or partial ownership almost inevitably the outcome of centralised decisions ................................... 29

Captives in payments, banking, insurance and assistance ........................................................................ 29

32 captives owned by the telecoms groups themselves are involved in mobile financial services .......................... 29 PayBox Bank is primarily a mobile payment provider although also holds a banking license ................................. 29 Telenor operates a fully licensed captive bank in Serbia following its acquisition of KBC Bank .............................. 30 Swisscom allows customers of rival customers to utilise its Tapit mobile payment product .................................... 30 SK Group's Syrup aims to integrate loyalty and discount functions with a mobile payment scheme ...................... 30 A further six mobile groups make use of captive (or sister) insurance or assistance providers ............................... 30

Joint ventures in payments, banking, insurance and assistance ............................................................... 32

Most joint ventures in mobile financial services are focused on payments and banking... ....................................... 32 ... and some have been configured among two or more mobile telecoms groups... ................................................ 32 ... with banks and / or technology companies also participating ................................................................................ 32 Taiwan Mobile Payment involves over 30 banks, other agencies, payment networks and mobile operators ......... 32 Japan's KDDI is co-owner of a joint venture retail bank in the shape of Jibun Bank ................................................ 32 Some established and proposed joint ventures (such as Wanda) have failed to work out ...................................... 34 In the UK, Apple's iPay and the planned launch of Zapp have affected the market ................................................. 34 Softcard's app is being withdrawn by major mobile operators in the US................................................................... 34

Strategic partnerships with banks ................................................................................................................ 34

Wirecard works as a strategic partner with both SFR and Vodafone ........................................................................ 34 Prepaid mobile operator cards are often linked to bank-driven payment schemes .................................................. 34

Strategic partnerships with insurance and assistance companies ............................................................ 35

ACE and Assurant both benefit from seemingly close relationships with major telecoms group ............................. 35 In future, it is possible that major telecoms groups will seek to offer more products with fewer providers ............... 35

Strategic partnerships with payment and payment-related technology companies.................................. 36

Gemalto is used as a strategic partner by several groups and at a local level by numerous operators .................. 36 Several other technology companies provide support for mobile payments, especially via NFC ............................ 36 Monitise and Wirecard are significant competitors in the mobile operator payments sector .................................... 36 MasterCard and Visa have become two of the most important payment partners for mobile payments... ............. 37 ... with American Express, PayPal and Western Union also competing in this space .............................................. 37

3.0 BRAND ANALYSIS ...................................................................................................................................... 38

Introduction ....................................................................................................................................................... 38 Summary of brands researched ...................................................................................................................... 39

Over 50% of mobile phone subscribers are concentrated in one geographical region ............................................ 39 Vodafone is the owner (or co-owner) of 23 of the mobile operator brands researched ........................................... 40

Provision of payment and banking products................................................................................................... 42 Overall provision rates .................................................................................................................................. 42

Globally, the most common type of mobile payment product is direct carrier billing… ............................................. 42 …while co-branded credit cards are more widespread than co-branded prepaid cards .......................................... 42

Linked bank cards or bank accounts ........................................................................................................... 44


© FINACCORD 03/2015 III

Several large European and North American brands offer payments via linked bank card / account ..................... 44 In Latin America, the payment type is restricted to leading brands in a smaller number of countries ...................... 44 China's UnionPay holds the highest weighted share of issuer partnerships in this field... ........................................ 46 …and also claims the highest share of payment network partnerships .................................................................... 47

Direct carrier billing ....................................................................................................................................... 48

Almost all mobile subscribers have access to direct carrier billing in four out of seven regions ............................... 48 Fortumo takes the highest share of direct carrier billing partnerships by a substantial margin ................................ 49 An expansion of Zong’s services to other areas would make it a major competitor in this sphere .......................... 49

Network accounts ......................................................................................................................................... 50

Payments via network accounts are most prominent in Africa and the Middle East... ............................................. 50 ... partly because mobile phones are seen as a key method of promoting financial inclusion ................................. 50 Network account providers from China, India and Indonesia lead the weighted rankings… ................................... 52 …although Vodafone's M-PESA product is potentially the most popular worldwide ................................................ 52 A majority of network accounts run on private networks ............................................................................................ 53 Contactless payment is more common for linked bank cards and accounts than for network accounts ................. 54 Smartphone apps are most commonly a feature of payments in North America and parts of Europe .................... 55

Talktime / call credit transfer ......................................................................................................................... 56

Talktime / call credit transfer is an important peer-to-peer payment method in several regions .............................. 56 Mobile banking (bank current accounts) ..................................................................................................... 57

Qualifying mobile banking schemes are especially visible in India... ......................................................................... 57 ... albeit China Merchants Bank is the mobile banking partner with the largest potential audience ......................... 59

Credit cards (non-virtual) .............................................................................................................................. 60

Co-branded (non-virtual) credit cards developed with mobile operators are most visible in Latin America ............. 60 Citibank works with a number of substantial mobile operators for co-branded credit cards... .................................. 61 ... as does Itáu .............................................................................................................................................................. 61 MasterCard’s share of network partnerships is somewhat higher than that of Visa in this arena ............................ 62

Prepaid cards (non-virtual) ........................................................................................................................... 63

Co-branded non-virtual prepaid cards developed by mobile operators are in evidence in all seven regions... ....... 63 ... most notably in North America ................................................................................................................................ 63 Partnerships with mobile operators for prepaid cards are spread across a wide range of providers ....................... 65 ... albeit MasterCard and Visa again dominate as payment networks ...................................................................... 66

International payments / remittances ........................................................................................................... 67

A minority of mobile operators promote international payment or remittance services ............................................ 67 Unistream is the most prominent provider thanks to partnerships with three Russian mobile operators ................ 68

Consumer finance and micro-credits ........................................................................................................... 69

Consumer finance or micro-credit options are available in six of the seven regions surveyed ................................ 69 Japan’s DCMX and Nigeria’s Diamond Bank have major mobile operator partnerships in this sphere .................. 71

Miscellaneous payment and banking products ........................................................................................... 72

A handful of mobile operators offer other types of payment or banking product ....................................................... 72 These include an investment account offered through China Telecom by Bestpay and a local bank ..................... 73

Operating models for payment and banking products ................................................................................ 74

The split of operating models varies greatly by type of payment or banking service ................................................ 74 Provision of insurance and assistance products ............................................................................................ 77

Overall provision rates .................................................................................................................................. 77

113 mobile operator brands have schemes for mobile phone insurance up and running... ..................................... 77 … and 159 intermediate at least one form of insurance or assistance ..................................................................... 77 Various niche insurance and assistance policies are also on offer from a handful of mobile operators .................. 77

Mobile phone insurance ............................................................................................................................... 79

There has been a modest increase in the worldwide provision rate for mobile phone insurance... ......................... 79 ... although availability still varies substantially by region ........................................................................................... 79 Through their mobile operator partnerships, Asurion and Assurant have access to the most subscribers... .......... 81 …with ACE ranked third based largely on its multi-country link with Vodafone ........................................................ 81 Marsh is used as scheme administrator in a number of cases .................................................................................. 81


© FINACCORD 03/2015 IV

Mobile gadget insurance .............................................................................................................................. 83

Operators selling mobile gadget cover are most widespread in North America and two European regions ........... 83 The most prominent providers in this field are broadly similar to those visible for mobile phone insurance ............ 85

Bill payment protection insurance ................................................................................................................ 86

This type of cover is on offer from a handful of brands spread across five of the seven regions... .......................... 86 ... with Assurant and ACE the most prominent providers in the weighted analysis .................................................. 87

Identity protection insurance and assistance .............................................................................................. 88

Identity protection cover is only ever available embedded within a broader insurance policy .................................. 88 Motor insurance ............................................................................................................................................ 90

Few mobile operators have seen fit to market motor insurance to their subscribers... ............................................. 90 ... albeit Turkey’s Avea has introduced a car insurance comparison and brokerage service ................................... 91

Household insurance .................................................................................................................................... 92

Likewise, the availability rate for household insurance via mobile operators is also quite low... .............................. 92 ... with two of five schemes in evidence having been established in Brazil ............................................................... 93

Travel insurance and assistance ................................................................................................................. 94

Travel cover is sold by 35 of the mobile operator brands investigated... ................................................................... 94 ... with ACE claiming four significant partnerships in this domain .............................................................................. 95

Accident insurance ....................................................................................................................................... 96

Globally, almost 30% of mobile subscribers have access to accident cover through a mobile operator... .............. 96 ... with the two most prominent relationships having been established in China ...................................................... 97

Health insurance ........................................................................................................................................... 98

Health insurance is offered by mobile operators in five of the seven regions surveyed ........................................... 98 New China Life claims the partnership generating the highest weighted share ....................................................... 99 MicroEnsure is active in this and other fields in several countries ............................................................................. 99

Life insurance .............................................................................................................................................. 100

Mobile operator schemes for life insurance are most widespread in Africa and the Middle East... ....................... 100 …with many fitting the definition of micro-insurance and / or offered for free to prepaid subscribers .................... 100 PICC’s link with China Mobile makes it the leader by weighted share of partnerships........................................... 102 Bima is a notable player in this and other micro-insurance sectors ......................................................................... 102

Home assistance ........................................................................................................................................ 103

Home assistance is available as an optional extra from over a half of mobile brands in Latin America... ............. 103 ... usually as part of a bundle of assistance services ............................................................................................... 103 By weighted share of partnerships, three providers control over a half of the potential market ............................. 105

Legal assistance ......................................................................................................................................... 106

Legal assistance is only available from mobile operators in Latin America ............................................................ 106 Patrimonial Inbursa holds the highest weighted share, thanks to its partnership with Telcel in Mexico ................ 107

Medical assistance ..................................................................................................................................... 108

Medical assistance is available from mobile operators in four of the seven regions investigated .......................... 108 Prominent providers include Healthfore in India and American Assist in Latin America ........................................ 109

Road assistance ......................................................................................................................................... 110

Schemes for road assistance through mobile operators are most numerous in the Americas .............................. 110 Allstate’s Signature Motor Club and Asurion are both important players in this context ......................................... 111

Miscellaneous insurance and assistance .................................................................................................. 112

Personal assistance is the most widely available ‘miscellaneous’ policy type ........................................................ 112 The broad array of product providers reflects the wide range of insurance and assistance types on offer ........... 114

Operating models for insurance and assistance products ....................................................................... 115

A majority of mobile operator insurance and assistance schemes are set up with a single external partner... ..... 115 ... albeit a few are run internally or via a captive or joint venture entity .................................................................... 115

4.0 BRAND PROFILES .................................................................................................................................... 118 Using the interactive PartnerBASE file.......................................................................................................... 118 Profiles in the interactive PartnerBASE file ................................................................................................... 118


© FINACCORD 03/2015 V

2degrees (New Zealand) ............................................................................................................................ 119

3 (Austria) .................................................................................................................................................... 120

3 (Hong Kong) ............................................................................................................................................. 121

3 (Indonesia) ............................................................................................................................................... 122

3 (Ireland) .................................................................................................................................................... 123

3 (Italy) ......................................................................................................................................................... 124

3 (Sweden) .................................................................................................................................................. 125

3 (UK) .......................................................................................................................................................... 126

A1 (Austria) ................................................................................................................................................. 127

Aircel (India) ................................................................................................................................................ 128

airtel (Ghana) .............................................................................................................................................. 129

airtel (India) .................................................................................................................................................. 130

airtel (Kenya) ............................................................................................................................................... 131

airtel (Nigeria) .............................................................................................................................................. 132

airtel (Tanzania) .......................................................................................................................................... 133

airtel (Uganda) ............................................................................................................................................ 134

AIS (Thailand) ............................................................................................................................................. 135

Antel (Uruguay) ........................................................................................................................................... 136

APT - Asia Pacific Telecom (Taiwan) ........................................................................................................ 137

AT&T Mobillity (US) .................................................................................................................................... 138

au (Japan) ................................................................................................................................................... 139

Avea (Turkey) .............................................................................................................................................. 140

Bakrie Telecom (Indonesia) ....................................................................................................................... 141

BASE (Belgium) .......................................................................................................................................... 142

Beeline (Kazakhstan) ................................................................................................................................. 143

Beeline (Russia) .......................................................................................................................................... 144

Bell Mobility (Canada) ................................................................................................................................. 145

BH Mobile (Bosnia Herzegovina) ............................................................................................................... 146

Bouygues Télécom (France) ...................................................................................................................... 147

BSNL (India) ................................................................................................................................................ 148

Cable & Wireless (Panama) ....................................................................................................................... 149

Celcom (Malaysia) ...................................................................................................................................... 150

Cell C (South Africa) ................................................................................................................................... 151

Cellcom (Israel) ........................................................................................................................................... 152

Ceria Mobile (Indonesia) ............................................................................................................................ 153

China Mobile (China) .................................................................................................................................. 154

China Telecom (China) .............................................................................................................................. 155

China Unicom (China) ................................................................................................................................ 156

Chunghwa Telecom (Taiwan) .................................................................................................................... 157

Claro (Argentina) ......................................................................................................................................... 158

Claro (Brazil) ............................................................................................................................................... 159

Claro (Chile) ................................................................................................................................................ 160

Claro (Colombia) ......................................................................................................................................... 161

Claro (Dominican Republic) ....................................................................................................................... 162


© FINACCORD 03/2015 VI

Claro (Ecuador) ........................................................................................................................................... 163

Claro (El Salvador) ...................................................................................................................................... 164

Claro (Guatemala) ...................................................................................................................................... 165

Claro (Honduras) ........................................................................................................................................ 166

Claro (Nicaragua) ........................................................................................................................................ 167

Claro (Peru) ................................................................................................................................................. 168

COSMOTE (Greece) .................................................................................................................................. 169

csl (Hong Kong) .......................................................................................................................................... 170

DiGi (Malaysia) ............................................................................................................................................ 171

Digi.Mobil (Romania) .................................................................................................................................. 172

Digicel (Haiti) ............................................................................................................................................... 173

Digicel (Jamaica) ........................................................................................................................................ 174

Digitel GSM (Venezuela) ............................................................................................................................ 175

Djezzy (Algeria) ........................................................................................................................................... 176

DNA (Finland) ............................................................................................................................................. 177

DTAC (Thailand) ......................................................................................................................................... 178

du (UAE) ...................................................................................................................................................... 179

EE (UK) ....................................................................................................................................................... 180

Elisa (Finland) ............................................................................................................................................. 181

Entel (Bolivia) .............................................................................................................................................. 182

Entel (Chile) ................................................................................................................................................. 183

Entel (Peru) ................................................................................................................................................. 184

E-Plus (Germany) ....................................................................................................................................... 185

Etisalat (Egypt) ............................................................................................................................................ 186

Etisalat (Nigeria) .......................................................................................................................................... 187

Etisalat (UAE) .............................................................................................................................................. 188

Expresso (Senegal) .................................................................................................................................... 189

Far EasTone (Taiwan) ................................................................................................................................ 190

FITEL (Taiwan) ........................................................................................................................................... 191

Free (France) .............................................................................................................................................. 192

Geocell (Georgia) ........................................................................................................................................ 193

Glo (Ghana) ................................................................................................................................................ 194

Glo (Nigeria) ................................................................................................................................................ 195

Globe Telecom (Philippines) ...................................................................................................................... 196

Gmobile (Vietnam) ...................................................................................................................................... 197

IAM (Morocco) ............................................................................................................................................ 198

Idea Cellular (India) ..................................................................................................................................... 199

Indosat (Indonesia) ..................................................................................................................................... 200

inwi (Morocco) ............................................................................................................................................. 201

Kcell (Kazakhstan) ...................................................................................................................................... 202

Kölbi (Costa Rica) ....................................................................................................................................... 203

KPN (Netherlands) ...................................................................................................................................... 204

KT (South Korea) ........................................................................................................................................ 205

Kyivstar (Ukraine) ....................................................................................................................................... 206


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LG U+ (South Korea) .................................................................................................................................. 207

life:) (Ukraine) .............................................................................................................................................. 208

LIME (Jamaica) ........................................................................................................................................... 209

LMT (Latvia) ................................................................................................................................................ 210

Loop Mobile (India) ..................................................................................................................................... 211

Iusacell (Mexico) ......................................................................................................................................... 212

m:tel (Bosnia Herzegovina) ........................................................................................................................ 213

M1 (Singapore) ........................................................................................................................................... 214

MagtiCom (Georgia) ................................................................................................................................... 215

Magyar Telekom (Hungary) ....................................................................................................................... 216

Maxis (Malaysia) ......................................................................................................................................... 217

Méditel (Morocco) ....................................................................................................................................... 218

MegaFon (Russia) ...................................................................................................................................... 219

MEO (Portugal) ........................................................................................................................................... 220

Meteor (Ireland)........................................................................................................................................... 221

MobiFone (Vietnam) ................................................................................................................................... 222

Mobilis (Algeria) .......................................................................................................................................... 223

Mobily (Saudi Arabia) ................................................................................................................................. 224

Mobinil (Egypt) ............................................................................................................................................ 225

Mobistar (Belgium) ...................................................................................................................................... 226

Movicel (Angola) ......................................................................................................................................... 227

Movilnet (Venezuela) .................................................................................................................................. 228

Movistar (Argentina) ................................................................................................................................... 229

Movistar (Chile) ........................................................................................................................................... 230

Movistar (Colombia) .................................................................................................................................... 231

Movistar (Ecuador) ..................................................................................................................................... 232

Movistar (Guatemala) ................................................................................................................................. 233

Movistar (Mexico) ........................................................................................................................................ 234

Movistar (Nicaragua) .................................................................................................................................. 235

Movistar (Peru) ............................................................................................................................................ 236

Movistar (Spain) .......................................................................................................................................... 237

Movistar (Uruguay) ..................................................................................................................................... 238

Movistar (Venezuela) .................................................................................................................................. 239

MPT (Myanmar) .......................................................................................................................................... 240

mt:s (Serbia) ................................................................................................................................................ 241

M-Tel (Bulgaria) .......................................................................................................................................... 242

MTN (Cameroon) ........................................................................................................................................ 243

MTN (Ghana) .............................................................................................................................................. 244

MTN (Nigeria) .............................................................................................................................................. 245

MTN (South Africa) ..................................................................................................................................... 246

MTN (Sudan) .............................................................................................................................................. 247

MTN (Uganda) ............................................................................................................................................ 248

MTN (Yemen) ............................................................................................................................................. 249

MTNL (India) ............................................................................................................................................... 250


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MTS (India) .................................................................................................................................................. 251

MTS (Russia) .............................................................................................................................................. 252

MTS (Ukraine) ............................................................................................................................................. 253

Ncell (Nepal)................................................................................................................................................ 254

Nepal Telecom (Nepal) .............................................................................................................................. 255

NetCom (Norway) ....................................................................................................................................... 256

NEXTEL (Argentina) ................................................................................................................................... 257

NEXTEL (Brazil) .......................................................................................................................................... 258

NEXTEL (Mexico) ....................................................................................................................................... 259

NOS (Portugal) ........................................................................................................................................... 260

NTT DOCOMO (Japan) ............................................................................................................................. 261

O2 (Czech Republic) .................................................................................................................................. 262

O2 (Germany) ............................................................................................................................................. 263

O2 (Ireland) ................................................................................................................................................. 264

O2 (Slovakia) .............................................................................................................................................. 265

O2 (UK) ....................................................................................................................................................... 266

Oi (Brazil) ..................................................................................................................................................... 267

Oman Mobile (Oman) ................................................................................................................................. 268

Omnitel (Lithuania) ...................................................................................................................................... 269

Ooredoo (Algeria) ....................................................................................................................................... 270

Ooredoo (Kuwait) ........................................................................................................................................ 271

Ooredoo (Oman) ......................................................................................................................................... 272

Ooredoo (Qatar) .......................................................................................................................................... 273

Ooredoo (Tunisia) ....................................................................................................................................... 274

Optus Mobile (Australia) ............................................................................................................................. 275

Orange (Cameroon) ................................................................................................................................... 276

Orange (Dominican Republic) .................................................................................................................... 277

Orange (France) ......................................................................................................................................... 278

Orange (Israel) ............................................................................................................................................ 279

Orange (Kenya) .......................................................................................................................................... 280

Orange (Poland) ......................................................................................................................................... 281

Orange (Romania) ...................................................................................................................................... 282

Orange (Senegal) ....................................................................................................................................... 283

Orange (Slovakia) ....................................................................................................................................... 284

Orange (Spain) ........................................................................................................................................... 285

Orange (Switzerland) .................................................................................................................................. 286

Orange (Tunisia) ......................................................................................................................................... 287

Pelephone (Israel) ....................................................................................................................................... 288

Personal (Argentina) ................................................................................................................................... 289

Personal (Paraguay) ................................................................................................................................... 290

Play (Poland) ............................................................................................................................................... 291

Plus (Poland) ............................................................................................................................................... 292

Proximus (Belgium) .................................................................................................................................... 293

Reliance Communications (India) .............................................................................................................. 294


© FINACCORD 03/2015 IX

Rogers Wireless (Canada) ......................................................................................................................... 295

Sabafon (Yemen) ........................................................................................................................................ 296

Safaricom (Kenya) ...................................................................................................................................... 297

SFR (France) .............................................................................................................................................. 298

Si.mobil (Slovenia) ...................................................................................................................................... 299

Singtel Mobile (Singapore) ......................................................................................................................... 300

SK Telecom (South Korea) ........................................................................................................................ 301

Smart Communications (Philippines) ........................................................................................................ 302

Smartfren (Indonesia) ................................................................................................................................. 303

SmarTone (Hong Kong) ............................................................................................................................. 304

SoftBank Mobile (Japan) ............................................................................................................................ 305

Sonera (Finland) ......................................................................................................................................... 306

Spark (New Zealand) .................................................................................................................................. 307

Sprint Nextel (US) ....................................................................................................................................... 308

StarHub Mobile (Singapore) ....................................................................................................................... 309

STC (Saudi Arabia) ..................................................................................................................................... 310

Sunrise (Switzerland) .................................................................................................................................. 311

Swisscom (Switzerland) ............................................................................................................................. 312

Taiwan Mobile (Taiwan) ............................................................................................................................. 313

Tata DOCOMO (India) ............................................................................................................................... 314

TDC (Denmark) .......................................................................................................................................... 315

Telcel (Mexico) ............................................................................................................................................ 316

Tele2 (Latvia) .............................................................................................................................................. 317

Tele2 (Lithuania) ......................................................................................................................................... 318

Tele2 (Norway) ........................................................................................................................................... 319

Tele2 (Russia) ............................................................................................................................................. 320

Tele2 (Sweden) ........................................................................................................................................... 321

Telekom (Germany) .................................................................................................................................... 322

Telekom (Romania) .................................................................................................................................... 323

Telekom (Slovakia) ..................................................................................................................................... 324

Telekom Slovenije (Slovenia) ..................................................................................................................... 325

Telenor (Bulgaria) ....................................................................................................................................... 326

Telenor (Denmark) ...................................................................................................................................... 327

Telenor (Hungary) ....................................................................................................................................... 328

Telenor (Norway) ........................................................................................................................................ 329

Telenor (Serbia) .......................................................................................................................................... 330

Telenor (Sweden) ....................................................................................................................................... 331

Telia (Denmark) .......................................................................................................................................... 332

Telia (Sweden) ............................................................................................................................................ 333

Telkom (South Africa) ................................................................................................................................. 334

Telkomsel (Indonesia) ................................................................................................................................ 335

Telstra (Australia) ........................................................................................................................................ 336

Telus Mobility (Canada) .............................................................................................................................. 337

T-Hrvatski Telekom (Croatia) ..................................................................................................................... 338


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Tigo (Bolivia) ............................................................................................................................................... 339

Tigo (Colombia) .......................................................................................................................................... 340

Tigo (El Salvador) ....................................................................................................................................... 341

Tigo (Ghana) ............................................................................................................................................... 342

Tigo (Guatemala) ........................................................................................................................................ 343

Tigo (Honduras) .......................................................................................................................................... 344

Tigo (Paraguay) .......................................................................................................................................... 345

Tigo (Senegal) ............................................................................................................................................. 346

Tigo (Tanzania) ........................................................................................................................................... 347

TIM (Brazil) .................................................................................................................................................. 348

TIM (Italy) .................................................................................................................................................... 349

T-Mobile (Austria) ....................................................................................................................................... 350

T-Mobile (Czech Republic) ......................................................................................................................... 351

T-Mobile (Netherlands) ............................................................................................................................... 352

T-Mobile (Poland) ....................................................................................................................................... 353

T-Mobile (US) .............................................................................................................................................. 354

True Move (Thailand) ................................................................................................................................. 355

Tunisie Télécom (Tunisia) .......................................................................................................................... 356

Turkcell (Turkey) ......................................................................................................................................... 357

U.S. Cellular (US) ....................................................................................................................................... 358

Unefon (Mexico) .......................................................................................................................................... 359

Uninor (India)............................................................................................................................................... 360

Unitel (Angola) ............................................................................................................................................ 361

Verizon Wireless (US) ................................................................................................................................ 362

VIBO (Taiwan) ............................................................................................................................................ 363

Videocon (India) .......................................................................................................................................... 364

Vietnamobile (Vietnam) .............................................................................................................................. 365

Viettel Mobile (Vietnam) ............................................................................................................................. 366

Vinaphone (Vietnam) .................................................................................................................................. 367

VIP (Croatia)................................................................................................................................................ 368

VIP (Serbia) ................................................................................................................................................. 369

Visafone (Nigeria) ....................................................................................................................................... 370

VIVA (Kuwait) .............................................................................................................................................. 371

Vivacom (Bulgaria) ..................................................................................................................................... 372

Vivo (Brazil) ................................................................................................................................................. 373

Vodacom (South Africa) ............................................................................................................................. 374

Vodacom (Tanzania) .................................................................................................................................. 375

Vodafone (Australia) ................................................................................................................................... 376

Vodafone (Czech Republic) ....................................................................................................................... 377

Vodafone (Egypt) ........................................................................................................................................ 378

Vodafone (Germany) .................................................................................................................................. 379

Vodafone (Ghana) ...................................................................................................................................... 380

Vodafone (Greece) ..................................................................................................................................... 381

Vodafone (Hungary) ................................................................................................................................... 382


© FINACCORD 03/2015 XI

Vodafone (India) ......................................................................................................................................... 383

Vodafone (Ireland) ...................................................................................................................................... 384

Vodafone (Italy) ........................................................................................................................................... 385

Vodafone (Netherlands) ............................................................................................................................. 386

Vodafone (New Zealand) ........................................................................................................................... 387

Vodafone (Portugal) .................................................................................................................................... 388

Vodafone (Qatar) ........................................................................................................................................ 389

Vodafone (Romania) .................................................................................................................................. 390

Vodafone (Spain) ........................................................................................................................................ 391

Vodafone (Turkey) ...................................................................................................................................... 392

Vodafone (UK) ............................................................................................................................................ 393

WIND (Canada) .......................................................................................................................................... 394

Wind (Italy) .................................................................................................................................................. 395

WIND Hellas (Greece) ................................................................................................................................ 396

XL Axiata (Indonesia) ................................................................................................................................. 397

Y!Mobile (Japan) ......................................................................................................................................... 398

Yoigo (Spain) .............................................................................................................................................. 399

yuMobile (Kenya) ........................................................................................................................................ 400

Zain (Kuwait) ............................................................................................................................................... 401

Zain (Saudi Arabia) ..................................................................................................................................... 402

Zain (Sudan) ............................................................................................................................................... 403

Zantel (Tanzania) ........................................................................................................................................ 404


© FINACCORD 03/2015 XII

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY ............................................................................................................................... 1

1.0 INTRODUCTION ............................................................................................................................................ 8

2.0 GROUP STRATEGY ANALYSIS ................................................................................................................ 16

Total value and users of mobile payments worldwide, 2010 to 2014 ........................................................... 17 Summary of strategic initiatives in mobile payments of leading mobile telecoms groups, 2015 ................. 19 Summary of strategic initiatives in mobile payments of leading mobile telecoms groups, 2015 (cont.) ..... 20 Summary of strategic initiatives in mobile banking of leading mobile telecoms groups, 2015 .................... 23 Summary of strategic initiatives in mobile banking of leading mobile telecoms groups, 2015 (cont.) ......... 24 Summary of strategic initiatives in insurance (excluding mobile phone and gadget insurance) of leading mobile telecoms groups, 2015 ........................................................................................................................ 25 Summary of strategic initiatives in mobile phone and gadget insurance of leading mobile telecoms groups, 2015 .................................................................................................................................................................. 26 Summary of strategic initiatives in assistance programs of leading mobile telecoms groups, 2015 ........... 28 Captive (and sister) payment, banking and insurance partners owned by leading mobile telecoms groups, 2015 .................................................................................................................................................................. 31 Joint venture payment, banking and insurance partners owned by leading mobile telecoms groups, 2015 ........................................................................................................................................................................... 33 Strategic partnerships formed by leading mobile telecoms groups with external banks, 2015 ................... 35 Strategic partnerships formed by leading mobile telecoms groups with external insurance and assistance companies, 2015 .............................................................................................................................................. 36

3.0 BRAND ANALYSIS ...................................................................................................................................... 38 Mobile operator brands surveyed, segmented by geographical region, 2015 ............................................. 39 Mobile operator brands surveyed, weighted by subscriber numbers, segmented by geographical region, 2015 .................................................................................................................................................................. 40 Multinational telecoms groups with five or more wholly- or partially-owned subsidiary brands covered by the research, 2015 ........................................................................................................................................... 41 Provision rates for each type of payment and banking product by mobile operator brands, 2015 ............. 43 Provision rates for payments via linked bank cards or accounts by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 45 Weighted shares of competitor partnerships for payments via linked bank cards or accounts by mobile operator brands, 2015 ...................................................................................................................................... 46 Weighted shares of network partnerships for payments via linked bank cards or accounts by mobile operator brands, 2015 ...................................................................................................................................... 47 Provision rates for payments via direct carrier billing by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 48 Weighted shares of competitor partnerships for payments via direct carrier billing by mobile operator brands, 2015 ..................................................................................................................................................... 49 Provision rates for payments via network account by mobile operator brands, segmented by geographical region, 2015 ...................................................................................................................................................... 51 Weighted shares of competitor partnerships for payments via network account by mobile operator brands, 2015 .................................................................................................................................................................. 52 Weighted shares of network partnerships for payments via network accounts by mobile operator brands, 2015 .................................................................................................................................................................. 53 Percentage of linked bank cards / accounts and network accounts that use contactless technology for payments, segmented by geographical region, 2015 .................................................................................... 54 Percentage of linked bank cards / accounts and network accounts that require a smartphone app for payments, segmented by geographical region, 2015 .................................................................................... 55


© FINACCORD 03/2015 XIII

Provision rates for payments via talktime / call credit transfer by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 56 Provision rates for mobile banking services (current accounts) by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 58 Weighted shares of competitor partnerships for mobile banking services (current accounts) by mobile operator brands, 2015 ...................................................................................................................................... 59 Provision rates for credit cards (non-virtual) by mobile operator brands, segmented by geographical region, 2015 .................................................................................................................................................................. 60 Weighted shares of competitor partnerships for credit cards (non-virtual) by mobile operator brands, 2015 ........................................................................................................................................................................... 61 Provision rates for prepaid cards (non-virtual) by mobile operator brands, segmented by geographical region, 2015 ...................................................................................................................................................... 64 Weighted shares of competitor partnerships for prepaid cards (non-virtual) by mobile operator brands, 2015 .................................................................................................................................................................. 65 Provision rates for international payments and remittances by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 67 Weighted shares of competitor partnerships for international payments and remittances by mobile operator brands, 2015 ...................................................................................................................................... 68 Provision rates for consumer finance / micro-credits by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 70 Weighted shares of competitor partnerships for consumer finance / micro-credits by mobile operator brands, 2015 ..................................................................................................................................................... 71 Provision rates for miscellaneous mobile payment and banking products by mobile operator brands, segmented by geographical region, 2015 ...................................................................................................... 72 Weighted shares of competitor partnerships for miscellaneous mobile payment and banking products by mobile operator brands, 2015.......................................................................................................................... 73 Operating models used by mobile operator brands for each type of payment and banking product, 201575 Operating models used by mobile operator brands for each type of payment and banking product, 2015 (table) ................................................................................................................................................................ 76 Provision rates for each type of insurance and assistance product by mobile operator brands, 2015 ....... 78 Provision rates for mobile phone insurance by mobile operator brands, segmented by geographical region, 2015 .................................................................................................................................................................. 80 Weighted shares of competitor partnerships for mobile phone insurance by mobile operator brands, 2015 ........................................................................................................................................................................... 82 Provision rates for mobile gadget insurance by mobile operator brands, segmented by geographical region, 2015 ...................................................................................................................................................... 84 Weighted shares of competitor partnerships for mobile gadget insurance by mobile operator brands, 2015 ........................................................................................................................................................................... 85 Provision rates for bill payment protection insurance by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 86 Weighted shares of competitor partnerships for bill payment protection insurance by mobile operator brands, 2015 ..................................................................................................................................................... 87 Provision rates for identity protection insurance by mobile operator brands, segmented by geographical region, 2015 ...................................................................................................................................................... 88 Weighted shares of competitor partnerships for identity protection insurance by mobile operator brands, 2015 .................................................................................................................................................................. 89 Provision rates for motor insurance by mobile operator brands, segmented by geographical region, 2015 ........................................................................................................................................................................... 90 Weighted shares of competitor partnerships for motor insurance by mobile operator brands, 2015 .......... 91 Provision rates for household insurance by mobile operator brands, segmented by geographical region, 2015 .................................................................................................................................................................. 92 Weighted shares of competitor partnerships for household insurance by mobile operator brands, 2015 .. 93 Provision rates for travel insurance and assistance by mobile operator brands, segmented by geographical region, 2015 ............................................................................................................................... 94


© FINACCORD 03/2015 XIV

Weighted shares of competitor partnerships for travel insurance and assistance by mobile operator brands, 2015 ..................................................................................................................................................... 95 Provision rates for accident insurance by mobile operator brands, segmented by geographical region, 2015 .................................................................................................................................................................. 96 Weighted shares of competitor partnerships for accident insurance by mobile operator brands, 2015 ..... 97 Provision rates for health insurance by mobile operator brands, segmented by geographical region, 2015 ........................................................................................................................................................................... 98 Weighted shares of competitor partnerships for health insurance by mobile operator brands, 2015 ......... 99 Provision rates for life insurance by mobile operator brands, segmented by geographical region, 2015 . 101 Weighted shares of competitor partnerships for life insurance by mobile operator brands, 2015 ............. 102 Provision rates for home assistance by mobile operator brands, segmented by geographical region, 2015 ......................................................................................................................................................................... 104 Weighted shares of competitor partnerships for home assistance by mobile operator brands, 2015 ...... 105 Provision rates for legal assistance by mobile operator brands, segmented by geographical region, 2015 ......................................................................................................................................................................... 106 Weighted shares of competitor partnerships for legal assistance by mobile operator brands, 2015 ........ 107 Provision rates for medical assistance by mobile operator brands, segmented by geographical region, 2015 ................................................................................................................................................................ 108 Weighted shares of competitor partnerships for medical assistance by mobile operator brands, 2015 ... 109 Provision rates for road assistance by mobile operator brands, segmented by geographical region, 2015 ......................................................................................................................................................................... 110 Weighted shares of competitor partnerships for road assistance by mobile operator brands, 2015 ........ 111 Provision rates for miscellaneous insurance and assistance products by mobile operator brands, segmented by geographical region, 2015 .................................................................................................... 113 Weighted shares of competitor partnerships for miscellaneous insurance and assistance products by mobile operator brands, 2015........................................................................................................................ 114 Operating models used by mobile operator brands for each type of insurance and assistance product, 2015 ................................................................................................................................................................ 116 Operating models used by mobile operator brands for each type of insurance and assistance product, 2015 (table) ..................................................................................................................................................... 117

4.0 BRAND PROFILES .................................................................................................................................... 118

Screenshot of the interactive brand profile viewer included with this report's PartnerBASE dataset ........ 118 2degrees (New Zealand): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 119 3 (Austria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 120 3 (Hong Kong): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 121 3 (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 122 3 (Ireland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 123 3 (Italy): provision, operating models and partnerships for payments, banking, insurance and assistance ......................................................................................................................................................................... 124 3 (Sweden): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 125 3 (UK): provision, operating models and partnerships for payments, banking, insurance and assistance ......................................................................................................................................................................... 126 A1 (Austria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 127 Aircel (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 128 airtel (Ghana): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 129


© FINACCORD 03/2015 XV

airtel (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 130 airtel (Kenya): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 131 airtel (Nigeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 132 airtel (Tanzania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 133 airtel (Uganda): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 134 AIS (Thailand): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 135 Antel (Uruguay): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 136 APT - Asia Pacific Telecom (Taiwan): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................... 137 AT&T Mobility (US): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 138 au (Japan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 139 Avea (Turkey): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 140 Bakrie Telecom (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 141 BASE (Belgium): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 142 Beeline (Kazakhstan): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 143 Beeline (Russia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 144 Bell Mobility (Canada): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 145 BH Mobile (Bosnia Herzegovina): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 146 Bouygues Télécom (France): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 147 BSNL (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 148 Cable & Wireless (Panama): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 149 Celcom (Malaysia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 150 Cell C (South Africa): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 151 Cellcom (Israel): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 152 Ceria Mobile (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 153 China Mobile (China): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 154 China Telecom (China): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 155 China Unicom (China): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 156 Chunghwa Telecom (Taiwan): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 157


© FINACCORD 03/2015 XVI

Claro (Argentina): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 158 Claro (Brazil): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 159 Claro (Chile): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 160 Claro (Colombia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 161 Claro (Dominican Republic): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 162 Claro (Ecuador): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 163 Claro (El Salvador): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 164 Claro (Guatemala): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 165 Claro (Honduras): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 166 Claro (Nicaragua): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 167 Claro (Peru): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 168 COSMOTE (Greece): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 169 csl (Hong Kong): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 170 DiGi (Malaysia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 171 Digi Mobil (Romania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 172 Digicel (Haiti): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 173 Digicel (Jamaica): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 174 Digitel GSM (Venezuela): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 175 Djezzy (Algeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 176 DNA (Finland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 177 DTAC (Thailand): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 178 du (UAE): provision, operating models and partnerships for payments, banking, insurance and assistance ......................................................................................................................................................................... 179 EE (UK): provision, operating models and partnerships for payments, banking, insurance and assistance ......................................................................................................................................................................... 180 Elisa (Finland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 181 Entel (Bolivia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 182 Entel (Chile): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 183 Entel (Peru): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 184 E-Plus (Germany): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 185


© FINACCORD 03/2015 XVII

Etisalat (Egypt): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 186 Etisalat (Nigeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 187 Etisalat (UAE): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 188 Expresso (Senegal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 189 Far Eas Tone (Taiwan): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 190 FITEL (Taiwan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 191 Free (France): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 192 Geocell (Georgia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 193 Glo (Ghana): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 194 Glo (Nigeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 195 Globe Telecom (Philippines): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 196 Gmobile (Vietnam): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 197 IAM (Morocco): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 198 Idea Cellular (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 199 Indosat (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 200 inwi (Morocco): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 201 Kcell (Kazakhstan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 202 Kölbi (Costa Rica): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 203 KPN (Netherlands): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 204 KT (South Korea): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 205 Kyivstar (Ukraine): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 206 LG U+ (South Korea): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 207 life:) (Ukraine): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 208 LIME (Jamaica): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 209 LMT (Latvia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 210 Loop Mobile (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 211 Iusacell (Mexico): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 212 m:tel (Bosnia Herzegovina): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 213


© FINACCORD 03/2015 XVIII

M1 (Singapore): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 214 MagtiCom (Georgia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 215 Magyar Telekom (Hungary): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 216 Maxis (Malaysia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 217 Méditel (Morocco): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 218 MegaFon (Russia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 219 MEO (Portugal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 220 Meteor (Ireland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 221 MobiFone (Vietnam): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 222 Mobilis (Algeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 223 Mobily (Saudi Arabia): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 224 Mobinil (Egypt): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 225 Mobistar (Belgium): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 226 Movicel (Angola): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 227 Movilnet (Venezuela): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 228 Movistar (Argentina): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 229 Movistar (Chile): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 230 Movistar (Colombia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 231 Movistar (Ecuador): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 232 Movistar (Guatemala): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 233 Movistar (Mexico): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 234 Movistar (Nicaragua): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 235 Movistar (Peru): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 236 Movistar (Spain): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 237 Movistar (Uruguay): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 238 Movistar (Venezuela): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 239 MPT (Myanmar): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 240 mt:s (Serbia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 241


© FINACCORD 03/2015 XIX

M-Tel (Bulgaria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 242 MTN (Cameroon): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 243 MTN (Ghana): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 244 MTN (Nigeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 245 MTN (South Africa): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 246 MTN (Sudan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 247 MTN (Uganda): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 248 MTN (Yemen): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 249 MTNL (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 250 MTS (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 251 MTS (Russia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 252 MTS (Ukraine): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 253 Ncell (Nepal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 254 Nepal Telecom (Nepal): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 255 NetCom (Norway): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 256 NEXTEL (Argentina): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 257 NEXTEL (Brazil): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 258 NEXTEL (Mexico): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 259 NOS (Portugal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 260 NTT DOCOMO (Japan): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 261 O2 (Czech Republic): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 262 O2 (Germany): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 263 O2 (Ireland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 264 O2 (Slovakia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 265 O2 (UK): provision, operating models and partnerships for payments, banking, insurance and assistance ......................................................................................................................................................................... 266 Oi (Brazil): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 267 Oman Mobile (Oman): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 268 Omnitel (Lithuania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 269


© FINACCORD 03/2015 XX

Ooredoo (Algeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 270 Ooredoo (Kuwait): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 271 Ooredoo (Oman): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 272 Ooredoo (Qatar): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 273 Ooredoo (Tunisia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 274 Optus Mobile (Australia): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 275 Orange (Cameroon): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 276 Orange (Dominican Republic): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 277 Orange (France): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 278 Orange (Israel): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 279 Orange (Kenya): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 280 Orange (Poland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 281 Orange (Romania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 282 Orange (Senegal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 283 Orange (Slovakia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 284 Orange (Spain): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 285 Orange (Switzerland): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 286 Orange (Tunisia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 287 Pelephone (Israel): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 288 Personal (Argentina): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 289 Personal (Paraguay): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 290 Play (Poland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 291 Plus (Poland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 292 Proximus (Belgium): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 293 Reliance Communications (India): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 294 Rogers Wireless (Canada): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 295 Sabafon (Yemen): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 296 Safaricom (Kenya): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 297


© FINACCORD 03/2015 XXI

SFR (France): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 298 Si.mobil (Slovenia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 299 Singtel Mobile (Singapore): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 300 SK Telecom (South Korea): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 301 Smart Communications (Philippines): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 302 Smartfren (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 303 SmarTone (Hong Kong): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 304 SoftBank Mobile (Japan): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 305 Sonera (Finland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 306 Spark (New Zealand): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 307 Sprint Nextel (US): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 308 StarHub Mobile (Singapore): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 309 STC (Saudi Arabia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 310 Sunrise (Switzerland): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 311 Swisscom (Switzerland): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 312 Taiwan Mobile (Taiwan): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 313 Tata DOCOMO (India): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 314 TDC (Denmark): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 315 Telcel (Mexico): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 316 Tele2 (Latvia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 317 Tele2 (Lithuania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 318 Tele2 (Norway): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 319 Tele2 (Russia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 320 Tele2 (Sweden): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 321 Telekom (Germany): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 322 Telekom (Romania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 323 Telekom (Slovakia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 324 Telekom Slovenije (Slovenia): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 325


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Telenor (Bulgaria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 326 Telenor (Denmark): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 327 Telenor (Hungary): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 328 Telenor (Norway): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 329 Telenor (Serbia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 330 Telenor (Sweden): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 331 Telia (Denmark): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 332 Telia (Sweden): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 333 Telkom (South Africa): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 334 Telkomsel (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 335 Telstra (Australia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 336 Telus Mobility (Canada): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 337 T-Hrvatski Telekom (Croatia): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 338 Tigo (Bolivia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 339 Tigo (Colombia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 340 Tigo (El Salvador): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 341 Tigo (Ghana): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 342 Tigo (Guatemala): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 343 Tigo (Honduras): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 344 Tigo (Paraguay): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 345 Tigo (Senegal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 346 Tigo (Tanzania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 347 TIM (Brazil): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 348 TIM (Italy): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 349 T-Mobile (Austria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 350 T-Mobile (Czech Republic): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 351 T-Mobile (Netherlands): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 352 T-Mobile (Poland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 353


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T-Mobile (US): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 354 True Move (Thailand): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 355 Tunisie Télécom (Tunisia): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 356 Turkcell (Turkey): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 357 U.S. Cellular (US): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 358 Unefon (Mexico): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 359 Uninor (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 360 Unitel (Angola): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 361 Verizon Wireless (US): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 362 VIBO (Taiwan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 363 Videocon (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 364 Vietnamobile (Vietnam): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 365 Viettel Mobile (Vietnam): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 366 Vinaphone (Vietnam): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 367 VIP (Croatia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 368 VIP (Serbia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 369 Visafone (Nigeria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 370 VIVA (Kuwait): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 371 Vivacom (Bulgaria): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 372 Vivo (Brazil): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 373 Vodacom (South Africa): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 374 Vodacom (Tanzania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 375 Vodafone (Australia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 376 Vodafone (Czech Republic): provision, operating models and partnerships for payments, banking, insurance and assistance .............................................................................................................................. 377 Vodafone (Egypt): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 378 Vodafone (Germany): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 379 Vodafone (Ghana): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 380 Vodafone (Greece): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 381


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Vodafone (Hungary): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 382 Vodafone (India): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 383 Vodafone (Ireland): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 384 Vodafone (Italy): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 385 Vodafone (Netherlands): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 386 Vodafone (New Zealand): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 387 Vodafone (Portugal): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 388 Vodafone (Qatar): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 389 Vodafone (Romania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 390 Vodafone (Spain): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 391 Vodafone (Turkey): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 392 Vodafone (UK): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 393 WIND (Canada): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 394 Wind (Italy): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 395 WIND Hellas (Greece): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 396 XL Axiata (Indonesia): provision, operating models and partnerships for payments, banking, insurance and assistance ............................................................................................................................................... 397 Y!Mobile (Japan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 398 Yoigo (Spain): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 399 yuMobile (Kenya): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 400 Zain (Kuwait): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 401 Zain (Saudi Arabia): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 402 Zain (Sudan): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 403 Zantel (Tanzania): provision, operating models and partnerships for payments, banking, insurance and assistance ....................................................................................................................................................... 404

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TABLE OF CONTENTS of... · global mobile operators: strategies in payments, banking, insurance and assistance © finaccord 03/2015 i table of contents 0.0 executive summary .....1