TaiLan Cook - PC\|MACimages.pcmac.org/.../DocumentsCategories/Documents/Tailan_1.pdf · TaiLan Cook 04/21/2014 10:11:49 AM ... A - a bridge B - a crimper C - a firewall ... Matrix

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4/21/2014 Study Guide for MasterExam for A+ MasterExam for Exam 220-801 A+ Essentials

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Study Guide for

MasterExam for A+ MasterExam for Exam 220-801 A+ Essentials

Exam Type: MasterExam

TaiLan Cook

04/21/2014 10:11:49 AM

This Adaptive Study Guide represents all questions that were answered incorrectly. The test question title,steps (if applicable) and references have been included to assist you in your study.

Types of Inkjet Printers

Which are two types of inkjet printers?

Choices:

A - Quality

B - Thermal

C - Hi-speed

D - Piezoelectric

References:

TCP Ports

Which options are examples of TCP ports? Choose all that apply.

Choices:

A - FTP

B - POP

C - SSH

D - SFTP

References:

Purchasing a Print Server

Which is important to keep in mind when purchasing a print server?

Choices:

A - They are gradient-sensitive

B - They can be printer-specific



C - Print servers may lose print jobs

D - The print servers may not be supported by Macintosh

References:

Understanding a Bus Network

In a bus topology__________ functions as a shared communication medium that devices attach or tap into with aninterface connector.

Choices:

A - a bridge

B - a crimper

C - a firewall

D - a single cable

References:

Multimedia Device USB Connection

Which types of multimedia devices can use a USB connection? Choose all that apply.

Choices:

A - MIDI

B - Camcorder

C - Microphone

D - Touch screen

References:

Loose Connections on the Keyboard

Which is the best option when there is a loose connection on a laptop keyboard?

Choices:

A - Replace the keyboard

B - Go into the BIOS and fix the problem

C - Remove the keycap and clean the key switches underneath

D - Lift up the keyboard and check the ribbon cable attachment to the motherboard

References:

CPU Cache

Which is typically the largest CPU cache?



Choices:

A - L0

B - L1

C - L2

D - L3

References:

Definition of CPU

Which is the definition of a CPU?

Choices:

A - Central power unit

B - Central processing unit

C - Computer processing unit

D - Combined processing unit

References:

Docking Station and Port Replicator

Which options are available on a docking station but not a port replicator? Choose all that apply.

Choices:

A - AC power

B - External hard drive

C - Keyboard and mouse

D - Larger, external monitor

References:

Customized Power Supplies

A technician has a new power supply that allows him to add and remove cables as needed. Which option representsthe type of power supply the technician chose?

Choices:

A - Opular

B - Cellular

C - Modular

D - Granular

References:



Types of MIDI Connectors

Which type of connector can a MIDI device use to enable control and exchange of data? Choose all that apply.

Choices:

A - USB

B - RJ-45

C - Mini-jack

D - 5-pin DIN

References:

Power to the Floppy

A technician was concerned that his older power supply was not able to supply the right power to a floppy drive.Which voltage rail powers floppy drives?

Choices:

A - 3.3-volt rail

B - 5-volt rail

C - 12-volt rail

D - 24-volt rail

References:

SMTP Acronym

Which option represents the meaning of the acronym, SMTP?

Choices:

A - Simple Mail Transfer Portal

B - Simple Mail Transfer Protocol

C - Special Mail Transfer Protocol

D - Simple Main Transfer Protocol

References:

Pins for SO-DIMM DDR3

Which is the number of pins for SO-DIMM DDR3?

Choices:

A - 144

B - 200



C - 204

D - 800

References:

Instead of Trunk Circuit

Which do switches use instead of a standard trunk circuit?

Choices:

A - Matrix of copper wiring

B - Connection tabs

C - Twisted-pair cable

D - D-Link router

References:

Another Method of Calibration

Besides calibrating the monitor manually, which is an option to ensure that the printer output looks like what is seenon the monitor?

Choices:

A - Calibration utility

B - Automatic settings in Windows

C - Make sure that both the monitor and printer use CMYK

D - Synchronize the printer and monitor at the time of purchase

References:

NAT Basics

NAT not only conserves public IP addresses, but it also enhances security by keeping internal addresses hiddenfrom the outside world.

A - True B - False

References:

Motherboard Components

Which are typically found on motherboards? Choose all that apply.

Choices:

A - USB ports



B - RAM slots

C - Hard disk drive

D - Processor socket

References:

Understanding Networks

Which is the correct meaning of the acronym, MAN, with regards to networking?

Choices:

A - Major area network

B - Master area network

C - Manchester area network

D - Metropolitan area network

References:

Measurement of Potential Electrical Energy

Which best represents the amount of potential electrical energy or potential electrical force?

Choices:

A - Voltage

B - Lumens

C - Wattage

D - Amperage

References:

First Time Connecting to Network

When connecting to a network for the first time, which are options that are available for network settings? Choose allthat apply.

Choices:

A - Work

B - Home

C - Public

D - Business

References:

Using the DNS



Which is the most common use for the DNS?

Choices:

A - Assign IP addresses to clients

B - Match host names to IP addresses

C - Deliver packets to the default gateway

D - Conform top-level domain names to host names

References:

Cultural Considerations

When working with people from different cultures, an information technology support person will need which type ofknowledge to be culturally sensitive? Choose all that apply.

Choices:

A - Values

B - History

C - Behaviors

D - Self-grounding

E - Belief systems

References:

Blu-ray Capacity

The standard dual-layer Blu-ray has a capacity of _________.

Choices:

A - 36 GB

B - 40 GB

C - 46 GB

D - 50 GB

References:

Traveling with a Scanner

If a user travels often with a scanner, which would be the best suggestion for them?

Choices:

A - Pack the scanner with other machines

B - Take the scanner only if there is no other option

C - Secure the lid to reduce damage to the glass tray

D - Use the locking mechanism for the scanner light assembly



References:

HDMI Options

Click the Exhibit button. Which option is an HDMI port?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Wiring Standards

The colors blue, orange, green, and brown are used in which wiring standards? Choose all that apply.

Choices:

A - T586A

B - T586B

C - T586C

D - T586D

References:

The S-Video Port

Click the Exhibit button. Which option is an example of an S-video port?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Components of Input Devices

The combination of sound, graphics, animation, and video constitute which type of input devices?

Choices:

A - Driver



B - Protocol

C - Specialty

D - Multimedia

References:

Measuring Refresh Rate

Refresh rate is measured in which option?

Choices:

A - Gbps

B - Hertz

C - Lumens

D - Resolution

References:

Configuring the Keyboard

Which tool is used to configure a keyboard?

Choices:

A - Keyboard Support applet

B - Keyboard FinalWav applet

C - Keyboard Control Panel applet

D - Keyboard Configuration applet

References:

Port Triggers Function

When an internal client wants to send information, it sends which type of communication request to a specified porton a server?

Choices:

A - Gadget

B - Inbound

C - Dynamic

D - Outbound

References:

DVI Ports



Which DVI port supports both digital and analog signals?

Choices:

A - DVI-I

B - DVI-A

C - DVI-N

D - DVI-D

References:

Ethernet Cable Types

Which option represents a typical Ethernet cable?

Choices:

A - SCSI

B - PS/3

C - Cat 5

D - PATA

References:

FireWire 800 Data Transfer Rate

Which is the data transfer rate of FireWire 800?

Choices:

A - 400 Mbps

B - 800 Mbps

C - 1800 Mbps

D - 8000 Mbps

References:

IDE Data Transfer Rate

Which option is the maximum data transfer rate for an internal Ultra ATA/167 IDE drive?

Choices:

A - 50 MBps

B - 70 MBps

C - 100 MBps

D - 167 MBps

References:



Advice for New Printer

A user wants to purchase a new printer. Which would be the best advice to give him/her first?

Choices:

A - HP printers are the best for home offices

B - Make sure that the printer is compatible with the OS

C - Laser printers are superior to other types of printers

D - Printers are compatible with all computer operating systems

References:

Common Form Factors

Which are motherboard form factors? Choose all that apply.

Choices:

A - AT

B - ITX

C - ATX

D - Micro-ATX

References:

Safe Disposal Practices

Which option should not be disposed of in landfills? Choose all that apply.

Choices:

A - CRTs

B - Batteries

C - Storage disks

D - Toner cartridges

References:

SNMP Commands

Which option best represents the meaning of the SNMP command, TRAP?

Choices:

A - Close connections on devices

B - Inform the manager of an event



C - Change the value of a parameter

D - Request information from an agent

References:

Read/Write Head

Which component holds the read/write head for a hard drive?

Choices:

A - Platter

B - Spindle

C - Actuator arm

D - Jumper block

References:

IR Data Transfer Speed

Which option represents the data transfer speed of a Very Fast IrDA connector?

Choices:

A - 4 Mbps

B - 8 Mbps

C - 10 Mbps

D - 16 Mbps

References:

Front Panel Power LED

Which is the definition of LED on a POWER LED connector?

Choices:

A - Light-emitting diode

B - Local-emitting diode

C - Light-electronic designator

D - Local-electronic designator

References:

Cameras Connecting to a PC

Digital cameras connect to PCs using which type of port?



Choices:

A - USB

B - PS/2

C - RJ-45

D - 5-pin DIN

References:

Observing Weight Limitations

A shipment of very heavy server racks arrived and needs to be moved upstairs. Which option represents goodpractice with regards to weight limitations?

Choices:

A - Do not lift anything really heavy

B - Lift whatever is asked to be lifted

C - Lift up to what weight limits are specified in the job description

D - Lift what you think you can handle, as long as you feel comfortable

References:

Fuser Assembly in Printers

Click the Exhibit button. Which option represents the fuser assembly?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Speeds

Which term describes the speed of a component?

Choices:

A - Slot rate

B - AMD rate

C - Clock rate

D - Socket rate

References:



Imaging Drum in Printers

Click the Exhibit button. Which option represents the imaging drum?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Common Settings for Inkjet Printers

Inkjet printers are used most commonly in which settings? Choose all that apply.

Choices:

A - Small office

B - Home office

C - Personal use

D - Printing photographs

References:

Computer Definition

A computer _________ is two or more computers that communicate.

Choices:

A - system

B - network

C - dashboard

D - motherboard

References:

Identifying Socket Types

Which type of socket uses lands that protrude out and touch the CPU's contact points?

Choices:

A - 775

B - LGA

C - PGA



D - 1155

References:

Other Common Connector Types

Which are connector types found on motherboards? Choose all that apply.

Choices:

A - ATX

B - HDMI

C - Serial

D - RJ-45 LAN port

References:

PCIe Power Connector

Which option represents the number of pins on a typical PCIe power connector?

Choices:

A - 2

B - 4

C - 5

D - 8

References:

Careful with Low-Level Formatting

Which is a reason to be careful with low-level formatting?

Choices:

A - Formatting may scramble files

B - Formatting destroys data on the drive

C - The system security could be compromised

D - Formatting too often may use up all memory space

References:

New Video Card Power Connector

Which type of power connector would most likely be used to connect to a newly manufactured video card?

Choices:



A - Mini

B - SATA

C - Molex

D - PCI Express

References:

Front Panel Drive Activity Lights

Which is a common reason for a flashing drive activity light?

Choices:

A - The hard drive has stopped

B - The hard drive is not connected

C - The hard drive is not functioning

D - The hard drive is reading or writing data

References:

Bluetooth Frequency Spectrum

Which option represents the frequency spectrum of a Class II Bluetooth device?

Choices:

A - 1.1 GHz

B - 1.4 GHz

C - 2.0 GHz

D - 2.4 GHz

References:

FireWire 400 Data Transfer Rate

Which is the maximum data transfer rate of FireWire 400?

Choices:

A - 100 Mbps

B - 200 Mbps

C - 400 Mbps

D - 800 Mbps

References:

Tape Capacity



Which is the compressed ratio of capacity in a tape drive compared to native capacity?

Choices:

A - 1 to 1

B - 2 to 1

C - 3 to 1

D - 4 to 1

References:

DVD Drive Data Connector

Which is the pin count for a DVD drive data connector?

Choices:

A - 4 pins

B - 32 pins

C - 40 pins

D - 44 pins

References:

DNS Protocol

Which options represent types of DNS messages? Choose all that apply.

Choices:

A - Queries

B - Updates

C - RFC 2136

D - Responses

References:

SATA vs. eSATA

Which are compatible with eSATA but are not compatible with SATA?

Choices:

A - Executable files

B - External devices

C - External memory

D - Ethernet connections

References:



Headphones and Left and Right Speaker Audio Out

According to the PC 99 audio port color codes, which color is used to identify the port used for headphones and leftand right speakers audio out?

Choices:

A - Gold

B - Gray

C - Orange

D - Lime green

References:

The Role of Network Interface Cards

The network card is the __________ between the PC and the network.

Choices:

A - modem

B - Internet

C - protocol

D - interface

References:

Types of Connections on Cables

Which types of connectors are on the parallel cable for printers?

Choices:

A - USB and RJ-45

B - RJ-45 and DB-25

C - USB and Centronics

D - Centronics and DB-25

References:

Laptop Displays Review

Which option connects the OLED monitor to the video card on a laptop?

Choices:

A - Inverter

B - Graphic line



C - Ribbon cable

D - Lamp transport

References:

Inverters

Which backlighting methods use an inverter? Choose all that apply.

Choices:

A - LED

B - CCFL

C - Electroluminescent panel

D - Incandescent backlighting

References:

Analog to Digital

Which option represents a device that converts an analog signal to a digital format?

Choices:

A - Digitizer

B - Scanner

C - Web camera

D - Bar code reader

References:

Clock Speeds for DDR

Which are clock speeds specific to DDR1? Choose all that apply.

Choices:

A - 100 MHz

B - 133 MHz

C - 166 MHz

D - 200 MHz

References:

HTTPS Acronym

Which option represents the meaning of the acronym, HTTPS?



Choices:

A - Hypertext Transfer Protocol Secure

B - Hypertext Transfer Protocol Session

C - Hypertext Transfer Protocol Sequential

D - Hypertext Transfer Protocol Secondary

References:

Cores

Multicore CPUs contain two or more actual processor cores.

A - True B - False

References:

Nonphysical Connection

Which options are examples of wireless connectors? Choose all that apply.

Choices:

A - USB

B - RJ-11

C - Infrared

D - Bluetooth

References:

Data Transfer Rate Equation

Equation for data transfer rate: clock speed x bytes x 2 = data transfer rate. Which is the data transfer rate for aDDR-333 with a clock speed of 166 MHz and a 64-bit-wide bus?

Choices:

A - 2,667 MBps

B - 10,624 MBps

C - 21,248 MBps

D - 110,556 MBps

References:

Sound Card Standards



Most sound cards follow one of which two standards?

Choices:

A - AC'97

B - MDI HD Audio

C - Channel Audio

D - Intel High Definition Audio

References:

Cable Review

Which is a thick Ethernet cable?

Choices:

A - RG-6

B - RG-8

C - RG-58

D - RG-59

References:

Orientation Notches

There are two notches in SDRAM DIMM. Which are the specifications of the first notch? Choose all that apply.

Choices:

A - Voltage

B - Unbuffered

C - Registration

D - Reserve for future use

References:

BASE Standards

The BASE-R standard requires which type of cable?

Choices:

A - Sheathed

B - Twisted-pair

C - Fiberoptic

D - Shielded copper twisted-pair

References:



RAM Basics

In Windows, selecting which option will allow users to see how much RAM they currently possess?

Choices:

A - ATC

B - Insert

C - Properties

D - Documents

References:

Operational Procedures Scenario Cables

Which options represent a possible result of poor cable management? Choose all that apply.

Choices:

A - Increased data transfer speeds

B - Cables getting stepped on and wearing thin

C - Coiled and bunched up cables bringing heat to dangerous levels

D - An office worker tripping over cables loose on the ground

References:

Sony/Phillips Digital Interface Connection

Which type of connector is used with S/PDIF?

Choices:

A - PS/2

B - RJ-45

C - TRS connector

D - TOSLINK fiberoptic

References:

Dual Channel

Which does dual-channel architecture essentially do?

Choices:

A - Doubles DDR2 clock speed

B - Doubles the data throughput



C - Creates multiple docks for DIMMs

D - Creates two different channels for video

References:

Internal Fans

Click the Exhibit button. Which option represents the connector that is typical of a case fan power connector?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Precautions when Working with Motherboards

Which precaution should be implemented prior to working with motherboards?

Choices:

A - ESD prevention

B - IP TC prevention

C - AMD prevention

D - CMOS prevention

References:

Camera Installation

Most web cams use USB connections. Windows comes with a limited set of web cam drivers. Always make sure toinstall the ____________ supplied with the camera before it is plugged in.

Choices:

A - driver

B - extras

C - manual

D - broadband

References:

Number of Pins on a VGA Connector

Which option represents the number of pins on a VGA connector?



Choices:

A - 7

B - 12

C - 15

D - 24

References:

Wireless Technologies Review

Which standard is the most widely used wireless technology at present?

Choices:

A - 811.2

B - 802.11

C - 802.16

D - 803.12

References:

Analog Devices

Which option represents an analog device?

Choices:

A - LCD monitor

B - CRT monitor

C - HDMI video card

D - Plasma screen television

References:

Common Sockets for CPU

Which two types of sockets are used in a CPU in a laptop?

Choices:

A - Socket P and socket J

B - Socket T and socket H

C - Socket R and socket T

D - Socket M and socket P

References:



Audio Connectors

Which are audio connectors that laptops usually come equipped with? Choose all that apply.

Choices:

A - Line in

B - Drive in

C - FireWire

D - Microphone

E - Speaker/headphone out

References:

Typical Rotational Speeds

Which are typical speeds for hard drives? Choose all that apply.

Choices:

A - 5,400 rpm

B - 6,800 rpm

C - 7,200 rpm

D - 10,000 rpm

References:

Projector Versions

Projectors are available in which versions?Choose all that apply.

Choices:

A - DLP

B - LOD

C - LCD

D - CRT

References:

Choosing Home, Work, or Public

When choosing between the home, work, or public network settings, which is affected by the choice made?

Choices:

A - Firewall profile

B - Controlled settings



C - Network card properties

D - Exceptions to the network

References:

Motherboard Compatibility Needed

The CPU must be compatible with the motherboard. Which two charactaristics of the CPU must be compatible withthe motherboard?

Choices:

A - MCH and IC

B - RAM and I/O ports

C - Power and varistor

D - Speed and socket type

References:

Molex Black Wires

A technician wants to repair a standard Molex connector. She sees two black wires attached to the connector.Which option represents the function of the black wires?

Choices:

A - 5 V

B - 12 V

C - Ground

D - Unused

References:

Configuration of a Firewall

Which is an option when changing the configuration of a firewall?

Choices:

A - Display

B - Exceptions

C - Notifications

D - Automatic installation

References:

Types of RAM



Which are types of RAM? Choose all that apply.

Choices:

A - CPU

B - DDR

C - DDR 3

D - SDRAM

E - Rambus

References:

Identifying USB Ports

Click the Exhibit button. Which option is an example of a USB port?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Bluetooth Linking

If a user wishes to have a computer and printer linked using Bluetooth technology, which needs to occur?

Choices:

A - Pairing

B - Sharing

C - Parallel

D - Twisted

References:

CNR Explained

For what does the acronym of Intel's CNR expansion slot stand?

Choices:

A - Chipset North Ridge

B - Computer Network Rates

C - Concelman-Neill Resolution

D - Communications and Networking Riser



References:

The BNC Connector

Click the Exhibit button. Which option represents a BNC connector?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

More Output Devices

Which is another type of display output device besides the LCD monitor and CRT monitor?

Choices:

A - SXGA

B - WXGA

C - Drivers

D - Projector

References:

Tractor Feed

Which does a tractor feed allow an impact printer to do?

Choices:

A - Create photo-perfect prints

B - Utilize multiple ink cartridges

C - Color whole sheets of paper

D - Print over a long roll of paper

References:

Lithium Batteries

Which are benefits to lithium batteries? Choose all that apply.

Choices:

A - No hibernation failings



B - No memory effects

C - Best energy-to-weight ratio

D - They discharge slowly when they are not in use

References:

CPU Power Consumption

Which unit is used to describe the amount of power a CPU is consuming?

Choices:

A - Bits

B - GHz

C - Amps

D - Watts

References:

Another Part to Replace

A user has replaced the ribbon on their dot-matrix printer, but the print quality is still not where they want it. Whichwill probably also need to be replaced?

Choices:

A - Toner

B - Paper

C - Printer head

D - Heating element

References:

Game Elements

Games will almost invariably be written to make use of which high-performance element?

Choices:

A - ATX

B - Molex

C - HDMI output

D - Multiple cores

References:

Dial-up



Which option represents the maximum theoretical speed of a dial-up modem?

Choices:

A - 32 Kbps

B - 56 Kbps

C - 14.4 Kbps

D - 28.8 Kbps

References:

PC Surround Sound

Which are common problems associated with PC surround sound audio? Choose all that apply.

Choices:

A - Rattling

B - Buzzing

C - Tinny sound

D - Weak volume

References:

Line of Sight

Which option represents a signal type used by line-of-sight connections?

Choices:

A - UART

B - 802.11

C - Copper

D - Microwave

References:

Routers are Intelligent

Routers are intelligent and have their own text-based OSes. A text-based OS is known by which name?

Choices:

A - IOS

B - IEEE

C - WAN

D - SOHO

References:



Floppy Drive Power Connector

Which type of connector would most likely be used to connect to a floppy drive?

Choices:

A - FDD

B - PCIe

C - SATA

D - Molex

References:

Administrator Printer Permissions

Which are benefits of administrator printer permissions? Choose all that apply.

Choices:

A - Pause document

B - Cancel document

C - Restart document

D - Error correction document

References:

Correct Location of Thermal Paper

Between which two parts of a thermal printer does the thermal paper sit?

Choices:

A - Platen and spring

B - Spring and circuit board

C - Thermal head and platen

D - Circuit board and thermal head

References:

Channels of Communication

When following up with a customer, which channel of communication should you use?

Choices:

A - E-mail

B - Phone call



C - Face-to-face

D - Their preferred channel

References:

Humidity Levels

In how humid of an environment should the computer be kept?

Choices:

A - 20%-40%

B - 30%-50%

C - 40%-60%

D - 50%-70%

References:

Analog and Digital HDMI and VGA

Which options are benefits of HDMI over VGA? Choose all that apply.

Choices:

A - HDMI transfers audio

B - HDMI supports all HD modes

C - HDMI does not use video compression

D - HDMI uses a small connector that fits portable devices

References:

VoIP Internet Connection

Which type of Internet connection does VoIP work with? Choose all that apply.

Choices:

A - DSL

B - Cable

C - Dial-up

D - Satellite

References:

Sticks for RAM

On which is the name of the stick that SDRAM, Rambus, and DDR RAM sit?



Choices:

A - ECC

B - USB

C - IEEE

D - DIMM

References:

Display Cable Types VGA

Which option represents the type of data supported by a VGA cable?

Choices:

A - MIDI

B - Digital

C - Virtual

D - Analog

References:

Digital Devices

Which options represent a device that has been designed to handle both analog and digital format? Choose all thatapply.

Choices:

A - CD

B - Modem

C - Monitor

D - Sound card

References:

RAID 5 Including

RAID 5 includes which, in addition to striping?

Choices:

A - Parity

B - Mirroring

C - Disk duplexing

D - Continuity tester

References:



CMOS Battery Composition

CMOS batteries are typically composed of which material?

Choices:

A - Lithium

B - Carbon

C - Alkaline

D - Chromic

References:

Modem Serial Communication

A modem does what is called serial communication. Which is the meaning of serial communication?

Choices:

A - End-to-end flow control

B - Two serial devices verify a conversation

C - Data is passed through the modem as a series of bauds

D - Data is transmitted as a series of individual ones and zeros

References:

USB Cable Length

Which option represents the maximum length of a single USB 2.0 cable?

Choices:

A - 2 meters

B - 5 meters

C - 10 meters

D - 15 meters

References:

Media Selection

The BIOS boot order enables the user to select which media will be __________.

Choices:

A - booted

B - ordered

C - removed



D - installed first

References:

Enhanced Pointer Precision

Which is an effect of the enhanced pointer precision option in some applications for the mouse?

Choices:

A - Erratic mouse movement

B - Automatically turns on Clicklock

C - The double-click becomes too sensitive

D - Switching primary and secondary buttons does not work

References:

Dual-Monitor Display Devices

Which are examples of devices that can be used as a second monitor in a dual-monitor setup? Choose all that apply.

Choices:

A - Monitors

B - Channels

C - Projectors

D - Televisions

E - Processors

References:

Blu-Ray Bay Size

Which size of bay in the computer case is used to install a Blu-ray driver?

Choices:

A - 2.25-inch

B - 3.5-inch

C - 4.75-inch

D - 5.25-inch

References:

Installing a Scanner

When installing a scanner, which type of devices are used? Choose all that apply.



Choices:

A - USB

B - PS/2

C - TWAIN

D - FireWire

References:

Number of Pins on a DVI-D Connector

Which option represents the number of pins on a DVI-D single-link connector?

Choices:

A - One set of eight pins and one set of four pins, with four contacts surrounding a blade

B - Three rows of eight pins and a blade

C - Two sets of nine pins and four contacts surrounding a blade

D - Two sets of nine pins and a blade

References:

Number of Wires in the RJ-45 Connector

Which option represents the number of wires used in a standard RJ-45 connector cable?

Choices:

A - 8

B - 12

C - 14

D - 18

References:

IDE Cable Connectors

Which represent connectors on a standard IDE cable? Choose all that apply.

Choices:

A - Slave

B - Master

C - Primary

D - Motherboard

References:



Conversions of Modem

A modem converts which two types of signals?

Choices:

A - Digital and radio

B - Radio and analog

C - Analog and digital

D - Pulse code and frequency

References:

Floppy Drive Still in Use

Floppy disks are not used as often as they were ten years ago. Which is a reason they are still used today?

Choices:

A - Gaming

B - New updates

C - Special boot disks

D - Store important data

References:

SMB Acronym

Which option represents the meaning of the acronym, SMB?

Choices:

A - Serial Message Block

B - System Manage Block

C - Server Message Block

D - System Message Block

References:

Printing Very Light

The print is coming out very light and in places not at all from an impact printer. Which needs to be replaced?

Choices:

A - Drum

B - Toner

C - Ribbon

D - Ink cartridge



References:

Adjusting the Volume

Click the Exhibit button. Which option best represents the key to press to adjust volume?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

RAID Level Description

Mirroring describes which RAID level?

Choices:

A - RAID 0

B - RAID 1

C - RAID 5

D - RAID 10

References:

Common Connections of Optical Drives

Which are the two most common types of connections used by optical drives?

Choices:

A - JATA

B - SATA

C - PATA

D - RATA

References:

Enclosures

What is a name of an enclosure that is used for moving air, heating, cooling, and humidity control in a building?

Choices:

A - Fiber



B - Coax

C - Plenum

D - Backbone

References:

SCSI Controller

The SCSI controller usually gets which ID?

Choices:

A - ID 0

B - ID 5

C - ID 7

D - ID 12

References:

Tests Done in BIOS

Which are processes that can be done by built-in diagnostics in the BIOS? Choose all that apply.

Choices:

A - SFC tests

B - CPU tests

C - Drive tests

D - Memory tests

E - Low-level formatting

References:

Brownouts

What is another name for a brownout?

Choices:

A - Arc

B - Sag

C - Spike

D - Noise

References:

Expansion Cards for the PC



Which are expansion cards that can be added to a PC? Choose all that apply.

Choices:

A - Modem

B - Sound card

C - Network card

D - Computer speakers

References:

Micro-ATX Form Factor Sizes

Which is the maximum size of a Micro-ATX form factor motherboard?

Choices:

A - 6 x 6 inches

B - 9 x 9.6 inches

C - 9 x 9.6 inches

D - 9.6 x 9.6 inches

References:

Replace Inverter Board

Click, in the correct order, the steps to replace the damaged inverter board, assuming the laptop is shut down andthe keyboard and display have been removed.References:

Serial Advanced Technology Attachment Drive Power Connector

Which type of connector would most likely be used to connect to a Serial Advanced Technology Attachment drive?

Choices:

A - Mini

B - PCIe

C - SATA

D - Molex

References:

Using Ferrules

Which are functions of ferrules? Choose all that apply.

Choices:



A - Align the fiber with the socket

B - Terminate the end of the cable

C - Connect Cat 3 devices and status indicators

D - Avoid splicing when connecting and disconnecting

References:

Alternate Name for Northbridge

Which is another name for the Northbridge?

Choices:

A - PCI

B - CPU

C - Front-side bus

D - Memory hub control

References:

Replacing the Power Supply

A technician has two computers of the same brand but different specifications. She wants to replace theunresponsive power supply with the power supply from the functioning computer. Which options representconsiderations prior to moving the working power supply to the other case?

Choices:

A - Brand

B - Pin-out

C - Wattage

D - Form factor

References:

SATA and Molex Adapters

A technician attaches a Molex to SATA adapter on a power supply cable. While the SATA drive runs, which optionshould the user not attempt while this adapter is supplying the power to the SATA drive?

Choices:

A - Hot plugging the drive

B - Low level formatting the drive

C - Securing the drive in the sideways HDD slot of the case

D - Provide additional cooling to the outer casing of the drive

References:



Class B Default Subnet Mask

What is the default subnet mask of a Class B IP Address?

Choices:

A - 224.0.0.0

B - 255.0.0.0

C - 255.255.0.0

D - 255.255.255.0

References:

Main Purpose of RAM

Which is the main purpose of RAM in the CPU?

Choices:

A - Memory

B - Calculate

C - Anti-malware

D - Add clock speed

References:

Hyperthreading and HyperTransport

Hyperthreading is not the same as HyperTransport.

A - True B - False

References:

Floppy Drive Cables

Which option represents the number of pins on a standard 3.5-inch floppy drive connector?

Choices:

A - 12

B - 14

C - 24

D - 34

References:



Sound Card Sampling Rate

Which option represents the typical sample rate for an audio CD?

Choices:

A - 8 kHz

B - 32 kHz

C - 44.1 kHz

D - 192 kHz

References:

eSATA Data Cables

Which option represents the maximum length of an eSATA cable?

Choices:

A - 1 meter

B - 2 meters

C - 6 meters

D - 8 meters

References:

Parallel Port Card Speed

Which is the primary reason parallel ports are faster than serial ports?

Choices:

A - Data travels over gold connectors

B - Data is not checked as it is transmitted

C - Data travels both ways simultaneously

D - Data travels to two different computers at a time

References:

Replace Paper in Thermal Printer

When replacing the paper in a thermal printer, which is the most important to remember?

Choices:

A - Paper color

B - Paper width

C - Paper thickness



D - Perforated edges

References:

Common Expansion Buses

Which is the most common expansion bus in today's motherboards?

Choices:

A - PCI

B - AGP

C - PCIe

D - MiniCNR

References:

Battery Backups

What is another name for a battery backup?

Choices:

A - Spike filter

B - Power charge

C - Power strip protector

D - Uninterruptible power supply

References:

RAID 1 Basics

Which does RAID 1 involve?

Choices:

A - Striping

B - Cleaning

C - Mirroring

D - Characterizing

References:

Accessed as a Mapped Network

Which device can be accessed as a mapped network drive from any computer on the network?

Choices:



A - NAS

B - WAP

C - Router

D - Modem

References:

Bandwidth within a Hub

If the bandwidth within a hub is 100 Mbps and the hub connects five computers, how many Mbps are shared witheach of the five computers?

Choices:

A - 20 Mbps

B - 45 Mbps

C - 50 Mbps

D - 100 Mbps

References:

Identify RJ-11

Click the Exhibit button. Which option represents an RJ-11 jack?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Places of Configuration

In which two places can the configuration of a printer be done?

Choices:

A - Within Windows

B - Display on the printer

C - The printer manufacturer's Web site

D - Inside the control panel of the printer

References:



Identify Differences

Which is one way to identify the difference between PCMCIA cards and ExpressCard cards?

Choices:

A - Difference in location of ports

B - Difference in the manufacturers

C - Difference in size and basic shape

D - Difference in the number of pins in slot

References:

No Moving Parts by Definition

Which is the name for media with no rotating platter?

Choices:

A - Mass media

B - Optical media

C - Magnetic media

D - Solid-state media

References:

Identifying Standard Power Connectors

Click the Exhibit button. Which option represents the connector shown in the picture?

Choices:

A - Mini

B - PCIe

C - SATA

D - Molex

References:

Professionalism

Which options demonstrate professionalism to a customer? Choose all that apply.

Choices:

A - Showing up on time

B - Minimizing customer problems

C - Taking personal calls on the job

D - Offering different repair/replacement options if applicable



References:

Laptop Speakers

Laptop speakers are usually __________.

Choices:

A - built-in

B - separate

C - not enabled

D - optical ports

References:

Hertz Measurement

Hertz is a measurement of speed of which component of BIOS?

Choices:

A - CPU

B - HDD

C - Flash BIOS

D - Optical drive

References:

Optical Media Functions

Which are functions of CDs, DVDs, and Blu-ray discs? Choose all that apply.

Choices:

A - Unlimited data storage

B - Data storage and access

C - Audio storage and playback

D - Video storage and playback

E - Application access and installation

References:

Brute Force

If a user suspects someone is trying to use brute force to gain access to the BIOS, which feature would show thatthe attack had happened?



Choices:

A - Malware

B - Antispyware

C - Compliant network

D - Intrusion detection notification

References:

Understanding Topologies

A network's topology describes ___________.

Choices:

A - cable types

B - networking charges

C - the first of the four issues involved in networking

D - the way computers connect to each other in that network

References:

Bulk of Data

If a computer has two hard drives, in which location will the bulk of the data be stored?

Choices:

A - GPU

B - Slave drive

C - Motherboard

D - Network attached storage

References:

DDR DIMM Memory Module

Which makes it impossible to use the DDR DIMM memory module in the wrong RAM slot?

Choices:

A - One prong

B - Four prongs

C - Two notches

D - Three notches

References:



Bluetooth Distance

Which option represents the maximum distance of a Class II Bluetooth device?

Choices:

A - 10 meters

B - 15 meters

C - 20 meters

D - 30 meters

References:

Audio

Which option represents the device most likely to use a TRS 1/8-inch mini jack?

Choices:

A - Printer

B - Monitor

C - Speakers

D - Hard disk drive

References:

Start Add Printer Wizard

Use the drag and drop method to correctly order the steps a user with Windows Vista must take to access the AddPrinter Wizard.References:

Changes to the Firewall

A user chooses the work setting and makes changes to the firewall. By default, to which features will the changes beapplied?

Choices:

A - To all connection options

B - Only to the work connection

C - To the work and public connections

D - To the work and home connections

References:

Minitower and a New Hard Drive



A user wants a new drive for a system in a minitower with only a power supply fan to cool it off. Which would be thebest way to help the user?

Choices:

A - Let them get what they want

B - Get another person to help them

C - Tell them they are not being smart

D - Encourage them to get a slower drive

References:

Network Connectivity

Network devices are used to offer connectivity to which two options?

Choices:

A - Other drivers

B - Other networks

C - Other computers

D - Other social networks

References:

CPU Names

Which are names of different types of CPU? Choose all that apply.

Choices:

A - Core i7

B - Athlon 64

C - Phenom X4

D - Core i7 Extreme

References:

Coaxial Cable Types

Which option represents a typical material used to make the inner conductor of a coaxial cable?

Choices:

A - Tin coated with zinc

B - Zinc coated with steel

C - Copper coated with tin

D - Titanium coated with copper



References:

VoIP Using Data Network

Which does VoIP use on the data network to make phone calls?

Choices:

A - Extra capacity

B - Terminal emulation

C - Dual wires for voice and data

D - Single wire for voice and data

References:

Identifying Network Interface Cards

Click the Exhibit button. Which option is an example of a network interface card?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Pins for a Dot-Matrix Impact Printer

In a dot-matrix impact printer, how many pins are there on the print heads?

Choices:

A - 6 to 20

B - 9 to 24

C - 12 to 24

D - 24 to 32

References:

Video Capture Cards

In which file types can video be saved for viewing? Choose all that apply.

Choices:

A - AVI

B - MP3



C - MP4

D - WMV

References:

The 20-Pin Motherboard Form Factor

A technician has a 20-pin motherboard. Which option represents the form factor case that will accept themotherboard?

Choices:

A - XT

B - AT

C - ATX

D - BTX

References:

DVD-RW

A DVD-RW disc is a rewritable optical disc with equal storage capacity to a __________.

Choices:

A - CD-R

B - DVD-R

C - CD-RW

D - DVD-20

References:

Safe Work Environment

Which option represents the organization that classified unused CRTs as commodities rather than waste?

Choices:

A - Energy Department

B - Environmental Protection Agency

C - Energy Information Administration

D - Innovation and Improvement Office

References:

Mini-PCI Network Types



Mini-PCI can connect to which types of networks? Choose all that apply.

Choices:

A - 802.11a

B - 802.11b

C - 802.11g

D - 802.11n

References:

The Go Between

Which device acts as the middleman between the CPU and RAM?

Choices:

A - ROM

B - DRAM

C - SRAM

D - Memory controller

References:

Central Connecting Device

A hub is a central connecting device that enables computers to ____________ to each other.

Choices:

A - connect via cloud

B - physically connect

C - connect using copper wiring

D - connect via gaming consoles

References:

More Options for Calibrating Printers

Which is an option for calibrating a printer?

Choices:

A - ICC

B - IEEE

C - BNC

D - CITE

References:



Static IP Configuration

Which option describes static IP configuration?

Choices:

A - MAC filtering using DHCP settings

B - Manually entering IP configuration information on each workstation

C - Unique IP addresses assigned to both wired and wireless network cards

D - Using the same TCP/IP parameters for desktop and notebook computers

References:

Identifying Mini-B 5-pin Connectors

Click the Exhibit button. Which option represents a Mini-B 5-pin USB connector?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

UDP

Which option represents the meaning of the acronym, UDP?

Choices:

A - User Defined Protocol

B - User Diagram Protocol

C - User Datagram Protocol

D - Undefined Digital Protocol

References:

HTTPS Port Number

Which option represents the default port typically used by HTTPS?

Choices:

A - 80

B - 110



C - 443

D - 500

References:

Common Types of External Buses

Which are the most common types of external buses to expand upon a laptop? Choose all that apply.

Choices:

A - CardBus

B - PCMCIA

C - Mini-PCI

D - ExpressCard

References:

IEEE 1394 Pin-Outs

Which option represents the number of pins on a standard IEEE 1394 connector? Choose all that apply.

Choices:

A - 4

B - 6

C - 9

D - 13

References:

Protocols and Port Numbers

Which options represent protocols that require a port number? Choose all that apply.

Choices:

A - TCP

B - FTP

C - UDP

D - DHCP

References:

Game Pad and Joystick Connections

Game pads and joysticks are connected to a PC using which type of medium? Choose all that apply.



Choices:

A - USB

B - PS/2

C - Game ports

D - The network

References:

Description of RAID 0

Which is a description of RAID 0?

Choices:

A - Parity

B - Striping

C - Mirroring

D - Cross information

References:

Intel High-Definition Audio

Which option represents the number of pins on an Intel High-Definition Audio connector?

Choices:

A - 4

B - 6

C - 10

D - 20

References:

DHCP Role

Which options represent roles of a DHCP server? Choose all that apply.

Choices:

A - Specifies default gateway

B - Specifies the subnet mask

C - Dynamically assigns IP addresses

D - Assigns the domain name of the network

References:



Installing Printers

When installing a printer, which are important things to focus on? Choose all that apply.

Choices:

A - Compatibility

B - Printer priority

C - Calibrating the printer

D - Connecting the device

E - Installing printer drivers

References:

Communication Ports

Click the Exhibit button. Which option best represents the port circled?

Choices:

A - USB

B - RJ-11

C - RJ-45

D - IEEE 1394

References:

Simple File Sharing

Which systems use simple file sharing by default? Choose all that apply.

Choices:

A - Windows 7

B - Windows Vista

C - Windows XP Professional

D - Windows XP Home Edition

References:

The Role of Motherboard Chipsets

Which feature do motherboard chipsets control?

Choices:

A - Data flow

B - Clock speed

C - Windows OS



D - Device drivers

References:

Filtration of Network Computers

Which allows for filtration of a network computer when connecting to the Internet?

Choices:

A - Firewall

B - Proxy server

C - Port forwarding

D - Network settings

References:

Printer Process Steps

Which option represents the step where a printer uses an electric charge to attract toner to the paper?

Choices:

A - Fusing

B - Writing

C - Developing

D - Transferring

References:

Error Detection

Which are two types of error correction used in RAM?

Choices:

A - ECC

B - IEEE

C - Parity

D - DIMM

References:

Printer Process Finalizing Steps

Which option represents the step where a laser printer uses heat and pressure to make toner permanent on paper?

Choices:



A - Fusing

B - Writing

C - Developing

D - Transferring

References:

Temperature Control

What is the term for something that absorbs and transfers heat better than its surroundings?

Choices:

A - Heat sink

B - Auxiliary fan

C - Cooling gutter

D - Thermal compound

References:

RDRAM Not Supported

Which made it difficult for manufacturers to support or license RDRAM?

Choices:

A - RDRAM was not fast enough

B - RDRAM was not compatible with PCs

C - RDRAM could not hold enough memory

D - RDRAM was not part of the JEDEC standard

References:

Circuit Board Control

A circuit board controls the mechanism that moves the __________ back and forth over the paper.

Choices:

A - print head

B - laser printer

C - thermal head

D - impact printer

References:

Replace Laptop Keyboard



A user has spilled soda all over her laptop keyboard. She has tried going into the BIOS to find out which key is theproblem, but the whole keyboard is compromised. Click, in the correct order, the steps to replace a keyboard,assuming the laptop is shut down and ESD preventative measures have been employed.References:

Core of USB

Which technology is at the core of a USB flash drive?

Choices:

A - PDA

B - NTFS

C - NAND

D - FAT16

References:

Parallel

Which represents the number of pins on a male DB-25 parallel port connector?

Choices:

A - 9

B - 18

C - 20

D - 25

References:

DVD Drive Fail

Which do most companies do when a DVD drive fails?

Choices:

A - Nothing

B - Replace it

C - Take the time to fix it

D - Call independent technicians

References:

Secure Systems

To have a secure system with boot device priority, which is recommended?



Choices:

A - Reboot the system daily

B - Delete any unused media devices

C - Set boot device priority to hard drive first

D - Remove boot device priority from the system

References:

Telephone Cable Types

Which option represents the number of wires in an RJ-11 phone cable?

Choices:

A - 2

B - 4

C - 6

D - 8

References:

ITX Form Factor in Handheld Devices

Which ITX form factor would most likely be used in a handheld device as small as a cell phone?

Choices:

A - Mini-ITX

B - Tiny-ITX

C - Mobile-ITX

D - Microscopic-ITX

References:

Audio Connector Pin-Outs

Which option represents the number of wires used in a standard TRS audio cable?

Choices:

A - 1

B - 3

C - 5

D - 7

References:



Advantage to Start Printing Configuration

Which is an advantage to using Start printing after last page is spooled?

Choices:

A - Fewer stalls

B - Faster than print immediately

C - Each spool can be given a different priority

D - The jobs can be paused, restarted, or stopped completely

References:

Connecting Speakers

Which is needed to connect speakers to a PC?

Choices:

A - CD-ROM

B - Sound card

C - DVD/CD drive

D - 4-pin analog cable

References:

Front Panel Reset Button

Which outcomes are likely when pressing the reset switch? Choose all that apply.

Choices:

A - The computer will restart

B - Unsaved data may be lost

C - The computer will remain off

D - The computer will require pressing the Power On button

References:

Static Protection

Which option is a specially designed bag that sheds whatever static electricity touches it?

Choices:

A - ESD bag

B - Antistatic bag

C - Antistatic mat

D - Static package



References:

Windows Home Server

Which tab in the Windows Home Server setting screen is used to turn on library sharing in Windows Home Server?

Choices:

A - General

B - Resources

C - Media Sharing

D - Windows Media Center

References:

IDE Drive Power Connector

Which type of connector would most likely be used to connect to an IDE hard drive?

Choices:

A - Mini

B - PCIe

C - SATA

D - Molex

References:

External FDDs

With which option can external FDDs communicate with the motherboard?

Choices:

A - DRAM

B - eSATA

C - Modem

D - Network

References:

CMOS Acronym

For what does CMOS stand?

Choices:

A - Computer minor oxide system



B - Current mass-oxide semiconductor

C - Common midrange OLE system chip

D - Complementary metal-oxide semiconductor

References:

Tape Storage

Which is a primary use for a tape drive?

Choices:

A - Music storage

B - Software updates

C - Archival data storage

D - Security data storage

References:

Identifying Micro-B Connectors

Click the Exhibit button. Which option represents a Micro-B USB connector?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Identifying Type A Connectors

Click the Exhibit button. Which option represents a Type A USB connector?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Ports Used by Mice



Which types of ports are used by a mouse or by a keyboard? Choose all that apply.

Choices:

A - USB

B - PS/2

C - SATA

D - Bluetooth

References:

Settings for Internet Connection

Which allows for a client to configure the Web browser so that instead of connecting directly to the Internet, it goesthrough a type of server?

Choices:

A - Proxy settings

B - Public settings

C - Firewall settings

D - Filtration settings

References:

Advantages to USB Flash Drives

Which are advantages to using USB flash drives over DVD-RWs or CD-RWs? Choose all that apply.

Choices:

A - They are small

B - Data is incorruptible

C - Good cost-to-MB ratio

D - Data can be dragged and dropped to a drive

References:

Card Level and Socket Level

Which type of external expansion bus must be supported on the card level and the socket level?

Choices:

A - CardBus

B - PCMCIA

C - SO-DIMM

D - ExpressCard



References:

Personal Safety Replacing the Power Supply

When replacing a PSU on a computer, which options represent good practice? Choose all that apply.

Choices:

A - Remove all jewelry to avoid conducting electricity

B - Switch off the computer and remove the AC cable

C - Blow on the connectors and reseat them to ensure a good connection

D - Open the new PSU to ensure all connections are secure prior to installation

References:

Laser Printers

Which options represent components of a laser printer? Choose all that apply.

Choices:

A - Drum

B - Fuser

C - Ink ribbon

D - Daisy wheel

References:

Considering Power Supply Size

A technician is replacing an ATX power supply. Which option best represents the dimensions the technician shouldlook for when buying the power supply unit?

Choices:

A - 15 mm W x 8.6 mm H x 14 mm D

B - 150 mm W x 86 mm H x 140 mm D

C - 300 mm W x 172 mm H x 280 mm D

D - 250 mm W x 186 mm H x 240 mm D

References:

Graphics Processor Functions

The graphics processor handles the taking of commands from the CPU and translating them into coordinates andcolor information for which element to understand?

Choices:



A - IRF

B - CAT

C - Molex

D - Monitor

References:

USB Connector Pin-Outs

Which option represents the number of pins on a standard USB connector?

Choices:

A - 9

B - 7

C - 6

D - 12

References:

Operational Procedures Scenario Preventing Electrical Fires

Which options represent good practices to prevent electrical fires? Choose all that apply.

Choices:

A - Check wires for cracks and frayed spots

B - Keep the inside of the computer dust-free

C - Ensure fans are freely spinning with open ventilation

D - Always use three-prong plugs to ground the equipment

References:

Inkjet Paper Moving

Paper is moved into place by which part of an inkjet printer?

Choices:

A - Roller

B - Calibration

C - Printer head

D - Partitioning assembly

References:

Types of ExpressCard



Which are the two types of ExpressCard connections?

Choices:

A - USB

B - RJ-45

C - Type 1

D - PCI Express

References:

Considering Wattage Specifications

A technician is replacing the 300 W power supply in an older computer. Which options represent reasons thetechnician should purchase a power supply with a higher wattage? Choose all that apply.

Choices:

A - Replacing the monitor

B - Adding a high-end video card

C - Adding three internal DVD recorders

D - Purchasing a new case with the power supply

References:

Least Common Replacement

Which is the least commonly replaced element in a laptop?

Choices:

A - Lamp

B - Inverter

C - Keyboard

D - Touch pad

References:

Parallel Cable Pin-Out

Which option represents the number of wires in a standard parallel cable?

Choices:

A - 8

B - 12

C - 25

D - 30



References:

Serial Cable Pin-Out

Which option represents the number of wires in a RS-232 serial cable?

Choices:

A - 9

B - 12

C - 29

D - 35

References:

Built in Wireless Card

Internal wireless cards are built into which part of the computer?

Choices:

A - Screen

B - Hard drive

C - Motherboard

D - 5.25-inch bay

References:

Connector Terms

Which is a cap placed over the end of an object to prevent splitting?

Choices:

A - Fiber

B - Fiber

C - Optical

D - Ferrule

References:

Floppy Drive

The standard floppy drive is known as a __________ floppy drive.

Choices:

A - 3.5-inch, 1.44-MB

B - 3.5-inch, 1.88-MB



C - 3.5-inch, 2.44-MB

D - 3.5-inch, 2.88-MB

References:

Considerations for Configuration

Which are considerations when determining the configuration of RAM? Choose all that apply.

Choices:

A - RDRAM

B - Monitor latency

C - Single-sided or double-sided

D - Single-channel or dual-channel

References:

Support Speakers

Which is sometimes needed to support speakers in a laptop?

Choices:

A - LED

B - ESD

C - PCIe

D - RAM

References:

Wireless Printer Sharing

Which are options for sharing a printer wirelessly? Choose all that apply.

Choices:

A - Infrared

B - 802.11x

C - Ethernet

D - Bluetooth

References:

Display Cable Types

Which options represent a display cable? Choose all that apply.



Choices:

A - DVI

B - MIDI

C - VGA

D - HDMI

References:

PC Hardware Bus Speed Measurement

Which is the typical unit of measurement for bus speed on a motherboard?

Choices:

A - Volts

B - Amps

C - Watts

D - Megahertz

References:

Avoiding Distractions

Which option will create a distraction when interacting with a customer?

Choices:

A - Being specific

B - Talking to coworkers

C - Maintaining eye contact

D - Clarifying customer statements

References:

Floppy Capacity

The most common floppy disk has a capacity of how many MB?

Choices:

A - 1.44

B - 1.88

C - 1.95

D - 1.99

References:



Identifying Modem Expansion Cards

Click the Exhibit button. Which option is an example of a modem expansion card?

Choices:

A - Option A

B - Option B

C - Option C

D - Option D

References:

Difficult to Replace

Which is the most difficult to replace in a laptop?

Choices:

A - CPU

B - Keypad

C - Touch pad

D - System board

References:

Large Business Suggestion

A business with over twenty employees is looking to get a wireless connection for a new printer. Their offices arelarge, and there is a lot of foot traffic through the space. Which would be the best type of connection to suggest?Choose all that apply.

Choices:

A - 802.11

B - Infrared

C - Ethernet

D - Bluetooth

References:

CPU Running Multiple Threads

Which term is used to describe a CPU running multiple threads on a single CPU core?

Choices:

A - Hyperthreading

B - HyperTransport



C - Multicore processor

D - Cross Core Applications

References:

Conflicting Solid-State Media

A user has a problem when using a USB flash drive and other solid-state media. Which would be the best suggestionto help with this problem?

Choices:

A - Go to Microsoft's support page and find hotfixes

B - Use only one type of solid-state removable media at a time

C - Go into Disk Management and change the drive letter of one of the devices

D - The computer is not compatible with USB flash drives, and they should not be used

References:

Similar Devices

SD cards are technically similar to which type of device?

Choices:

A - Hard drive

B - Floppy drive

C - USB flash drive

D - Community drive

References:

Numerous Internet Appliances

There are numerous things that Internet appliances can do. Which are two things that Internet appliances do?

Choices:

A - BIOS control

B - Spam filtering

C - Detecting network intrusion

D - New Windows update installation

References:

ATX Form Factor Size



Which measurement is closest to the full-size ATX form factor?

Choices:

A - 6 x 4.6 inches

B - 6.5 x 6 inches

C - 10 x 6.5 inches

D - 12 x 9.6 inches

References:

Fiberoptic Advantages

Which are advantages of using fiberoptic cabling? Choose all that apply.

Choices:

A - Thinner

B - More secure

C - Nonflammable

D - Less expensive

E - Less interference

F - Less signal degradation

References:

Display Components Review

Which display component is a flat-panel display that consists of two sheets of polarizing material surrounding a layerof liquid crystal solution?

Choices:

A - LED panel

B - LCD panel

C - OLED panel

D - Plasma panel

References:

Router Connects

Routers connect which together to form an internetwork?

Choices:

A - Tools

B - Clouds

C - Networks



D - Computers

References:

Video Card Components

A video card is composed of which two major components?

Choices:

A - Video RAM

B - CAX channels

C - Menu controllers

D - Video processor GPU

References:

CompactFlash Card

In which are CompactFlash cards used? Choose all that apply.

Choices:

A - Microdrives

B - High-end cameras

C - Laptop computers

D - Desktop computers

References:

WAP Transfer of Data

In which way does a WAP transmit data?

Choices:

A - IOS

B - Ethernet

C - Microwaves

D - Radio waves

References:

Voltages

The Molex connector is the most common type of power connection for devices that need how many volts of power?Choose all that apply.



Choices:

A - 5 V

B - 6 V

C - 10 V

D - 12 V

References:

Computer Terms

Which option is functional whether connected to a network or not?

Choices:

A - Macro-ATX

B - Thin clients

C - Thick clients

D - Smart clients

References:

DHCP Broadcast

Which options represent messages broadcast by DHCP? Choose all that apply.

Choices:

A - DHCP timeout

B - DHCP request

C - DHCP success

D - DHCP discovery

References:

Understanding Heat Sinks

Generally heat sinks have been made of aluminum, but more recently they have been made out of which material?

Choices:

A - Steel

B - Plastic

C - Copper

D - Rubber

References:



DSL Speed

Which DSL option typically has the same upload and download speeds?

Choices:

A - ADSL

B - SDSL

C - VDSL

D - RADSL

References:

Front Panel Power Light Connector Label

Which label is likely to be on a connector for the power light?

Choices:

A - HDD LED

B - PWR OFF

C - POWER SW

D - POWER LED

References:

Items to Avoid

Which are items IT professionals should avoid when communicating with a customer? Choose all that apply.

Choices:

A - Slang

B - Jargon

C - Acronyms

D - Negative references

References:

SATA Cable Transfer Speeds

Which option represents the speed at which a SATA cable can transfer data?

Choices:

A - 6 Gbps

B - 13 Gbps

C - 16 Gbps

D - 100 Gbps



References:

RAID 5 Disk Usage

How many disks can RAID 5 use?

Choices:

A - Only 2

B - Minimum of 2

C - Minimum of 3

D - Minimum of 5

References:

LDAP

Which option represents the meaning of the acronym, LDAP?

Choices:

A - Long-term Direct Accessory Protocol

B - Long-term Directory Access Protocol

C - Lightweight Directory Access Protocol

D - Lightweight Direct Accelerator Protocol

References:

Fiberoptic Cable Speeds

Fiberoptic cables support data rates up to __________ Gbps.

Choices:

A - 10

B - 50

C - 100

D - 500

References:

Firewall and Access

A user is trying to access some information, but the firewall is not allowing access, and this is information that isneeded on a regular basis. Which setting can be configured to allow this information?

Choices:



A - Enable

B - Disable

C - Exception

D - Configuration

References:

TV Tuner Connection

Which are connectors a TV tuner card might use to connect to a computer? Choose all that apply.

Choices:

A - PCI

B - USB

C - PCIe

D - PS/2

References:

RAID Meaning

For which does RAID stand?

Choices:

A - Random access industry drives

B - Round advanced independent drives

C - Redundant array of inexpensive disks

D - Recovery advantage of intelligent disks

References: