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Take the Hassle Out of Hiring
Peter Dods
Resume
No Job Applications
Resume – 1st initiative test
How does resume look
Is the resume geared towards working at your store?
Email?
Ask Around – Music Community in our area is small….
Initial Hurdle
How flexible is your schedule?
Can you work 40 hours a week?
How knowledgeable are you with gear?
What gear are you most familiar with?
Do you drive?
Do you have a criminal record?
Cut your losses short as quickly as possible!!!!!!!!
Determine Non-Negotiables ASAP
Response to “Non-Negotiables”?
Professional?
Do they capitalize?
How fast do they respond to email?
Bleh?
Follow Up
Diagnostic – Initiative Test #2
You don’t need to answer back to me with the answers to the questions below. Please read the questions and indicate on a scale of 1 to 10 (1 knowing nothing and 10 knowing the answer completely) how well you know the answer to these questions. I would recommend looking up the answers to these questions after you read them so you can give an accurate 1-10 rating. You may think you know the answer well, but after researching the answer, you may find out otherwise. Send me back the 1-10 rating of what you knew, and be honest.
Between the resume, the non-negotiables, and the scores on the diagnostic (do they follow directions?), you should have a good idea of whether someone deserves an interview. Cut your losses short….
Interview
Interview Step 1Be ready!
Do they show up early or at least on time?
How are they dressed?
Talking to employees, playing with gear, or sitting nervously?
How do they shake your hand?
Interview
Interview Step 2Diagnostic – Initiative test #2
Did you read the directions to this request?
Really? So you looked up the answers to these questions then?
Run through questions with their responses in hand.
Are their 10s really 10s
Did their 1s become 10s?
Continue? I’ll continue with a person who had 1s and now has 10s any day of the week….Someone who had 5s and still has 5s….
Interview
Interview Step 3
Real Diagnostic
Our diagnostic covers a huge range of MI combo store questions
Setup on a computer in Google docs to output instant answer
True False
Parts of the guitar
Results? Continue? How do they stack up?
Interview
Interview Step 4
String Box Test
Attention to detail
Composure under pressure
Accuracy
Legible?
How do they stack up?
Continue?
Interview
Interview Step 5
Customer Response
Problem Solving
How do they really write?
Warmth?
Below is a sample email from a fictional Easy Music Center customer. Please respond to them.
Hello - I am looking for a beginner acoustic guitar. What should I keep in mind when looking for one?
Mahalo ,David West
Interview
Interview Step 6
Play Baby Play
Skilled enough?
Skilled as they make themselves out to be? – More important
Decisive? Grabbing guitar test?
Can you tune a guitar?
If they play with a pick, do they have one on them?
Multiple player?
Can they walk the walk and fit the part
Interview
Interview Step 7
Sell me this ukulele
Looking for body language
Any of the 4 golden sales questions
Do they build a relationship?
Nervous?
Interview
Interview Step 8 – More Traditional Interview Mode Crazy Questions
Do you think Human Beings are inherently good or inherently evil? Qualify…
Master of your own fate?
Values Challenge – How did you fix it?
What is your life philosophy?
Traditional Questions
Greatest Strength/Greatest Weakness?
5 year plan?
Why do you want to work here?
Interview
Interview Step 9 Questions for me?
How this place works
Ideal employee
How did you get here
How did I do
Get a few more takes
Other Managers
I have two other people passively listening to interview
Other employees
Data
Work it, work it, work it, but…
Compile it and use it. It helps differentiate similar applicants
If you hire, use the data and what people saw and observed to set a chance of success percent. Evaluate later to see how well your system is working
There is no perfect system…of the people our system rejects, I’d like to think 100% of them would not have worked here. Of the people it accepts…
SHARE THE DATA WITH YOUR CREW!
What position were you looking to fill?
Hired
Start them on the right foot
Entrance Conversation
A good employee
A great employee
Non-Negotiables
Harmony
Core Values
Benefits
Role of resources
Engaged Vs. Disengaged
Go through their interview