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Tala Abu Ghannam Jordan Amman 11192 P.O. Box 922790

Computer Engineer Mobile: +962 79 7791598 Home: +962 6 5691324 Email: tala.abu.ghannam@icloud.com

Personal Information

Date of Birth April 15, 1985

Sex Female

Martial Status Single

Nationality Jordanian

Languages Arabic (mother language), English (fluent in both written and spoken)

Objectives

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.

Work Experience

Apr 2011 - Present

Project Manager and Systems Designer at Arcadia Software Development (ASD)

• Gathering clients requirements and recommend best fit solutions

• Activity Planning and Sequencing

• Preparing Screens Design and Workflow

• Resource Planning

• Developing schedules with time estimates

• Team Leadership

• Preparing Quality Assurance Test Scenarios

• Project Documentation and Training

Feb 2009 - Apr 2011

Quality Assurance & Customer Support Supervisor at Arcadia Software Development (ASD)

• Systems design implementation and Coordination for Web & iPad Applications to make sure all client requirements are accomplished

• Handling Quality Assurance responsibilities for Web & iPad applications

• Test procedures preparation from functional specifications of the project

• Documenting testing results using bug tracking system

• Contacting clients and getting their feedback

• Contacting developers and following up the bugs fixes in the project

• Full clients support inside & outside Jordan

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Sep 2008 - Jan 2009

IBM Hardware Solutions Sales/Presales Engineer at Specialized Technical Services (STS)

• IBM System X Solutions

• IBM BladeCenter Solutions

• IBM DS3000, DS3000 and DS4000 Solutions Overview

• Advanced Features: FlashCopy, Volume Copy, and Enhanced Remote Mirror

Apr 2008 - Sep 2008

Network Operation Engineer at Aspire Services

• Responsible for monitoring, break-fix and other operational network and system duties

• Responsible for first, second and third level support, internal/external communication to ensure timely resolution of trouble reports

Jul 2007 - Sep 2007

Training at Specialized Technical Services (STS) in CISCO Network Department

• Devices installation and basic configuration

• Routers & Switches configuration

• Access Lists and VPN Configuration

Education

Sep 2003 - Jan 2008 Bachelor of Computer Engineering from University of Jordan Rating of aggregate average: Very Good (3.09)

Sep 2002 - Jul 2003 Tawjihi (Average: 91:00) from Al Numou Al Tarbawi Schools

Training Courses

Aug 2015 – Nov 2015 MS SQL Server 2012 + MS Visual Studio 2012 (C#.net) + Microsoft View Controller (MVC) + JavaScript + jQuery + Ajax + HTML5 + CSS3

Sep 2011 - Nov 2011 Microsoft Certified IT Professional for Windows Server 2008 R2

Nov 2008 - Nov 2008 IBM Certified System X Sales V5

Nov 2008 - Nov 2008 IBM DS5000 Workshop

Nov 2007 - Dec 2007 CISCO Certified Network Associate CCNA

Aug 2007 - Sep 2007 .NET 2005 at Computeach International: VB.net, ASP.net, ADO.net

Jul 2006 - Sep 2006 A+ at European Information Center (EITC)

Feb 2006 - Mar 2006 Web Page Design at Computeach International: HTML, MS Front Page 2003, Java Script, Macromedia Flash MX

Jul 2006 - Jul 2006 Maintenance course at University Of Jordan - Internet and Computer Club

Jul 2004 - Sep 2004 ICDL at Computeach International Training Center

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Projects

• 6Sigma Group Credit Risk Rating System (CRS) for Banking Sector in Middle East

• 6Sigma Group eLearning System

• 6Sigma Group eQuiz System

• Learning Database Project for Marriott USA

• Edge Web Project for Ferring Pharmaceuticals

• Frontier iPad Applications (iCoach, iEdge, iSurvey) for Ferring Pharmaceuticals

• Consulting & Management Web Project

• Computer Aided Drug Design (CADD)

Personal Skills

• Strong Project Management Skills

• Strong Communication & Presentation Skills

• Able to learn new technologies rapidly

• Able to work under pressure

• Able to work independently (self motivated) and as part of a team

Technical Skills

General MS Office, Pixelmator, Adobe Photoshop & Illustrator,

Languages HTML5, CSS3, UML, JavaScript, jQuery, Ajax MS Visual Studio (VB.net, C#.net, ASP.net, ADO.net) MS Front Page, Macromedia Flash MX, Matlab

Database MS Access, MS SQL, Oracle 10G

References

Upon Request