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Talent Technology Consulting

Founded in 2004, Arctern provides worldwide IT & BPO services to companies of all sizes. We become an extension of your business, and by sharing all of our knowledge and quality processes, we sharpen your competitive edge.

Arctern is a subsidiary of Volt Information Sciences, Inc. (www.volt.com), a Fortune 1000 company and a global provider of talent, technology and consulting services. Volt operates in three distinct segments: information-based services, staffing services, and technology solutions.

Volt serves business, industry and government from nearly 400 locations in North America, South America, Europe and Asia. The corporation has more than 10,000 clients worldwide, a majority of them Fortune 100 companies.

Our Approach

We follow a 3-step approach to working with our clients:

The Arctern strategy is to listen very carefully to the needs of our clients, and to design solutions most appropriate to meet those needs. The solution must be:

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= The right mix of on-shore, near-shore and off-shore

= The right levels of transparency

= The right skill sets

We focus on the tactical allowing you to focus on the strategic. The end result is enhanced efficiencies, increased competitive capabilities, and client satisfaction.

Our Services

We provide a variety of IT, ITeS, BPO/KPO and Staffing services under six flexible and transparent engagement models, each tailored to suit specific customer needs:

= RemoteHire®: Under this engagement model, we provide skilled resources across multiple resources across multiple domains along with infrastructure and shared services.

= RemoteCaptive™: This engagement model is ideal when the client requires a larger number of resources. The client provides functional direction to a client-specific Arctern engagement manager.

= RemoteProject™: Under this engagement model, Arctern and the client collaborate on project definition and management of deliverables. Arctern provides all shared services and infrastructure.

= OnsiteHire™: Arctern delivers qualified resources to work at client locations. Resources will be on Arctern's payroll.

= OnsitePlacement™: Arctern works closely with clients to find the qualified resources they need. Resources will be on client's payroll.

= Payroll Services: Arctern extends shared services, including payroll services, for resources identified by clients.

The right size

Business Process Improvement: We analyse your existing processes to help you improve quality and efficiency

Workforce Design: We design the right workforce solutions based upon your company and your needs

Global Delivery: We deliver the requested services supported by the very best in facilities, infrastructure, processes, program management, and skilled resources

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RemoteCaptive™Complete Client Team

RemoteProject™Arctern Team

RemoteHire®Small Client Team

Arctern Shared Services support all Engagement Models

OnsiteHire™

OnsitePlacement™

Payroll Services

Arctern delivers qualified

resources to work at client

locations. Resources will be

on Arctern's payroll

Arctern provides functional direction to resources & manages

deliverables in collaboration

with client

Arctern works closely with clients

to find the qualified resources

they need. Resources will be on client's payroll Arctern extends

shared services, including payroll

services, for resources identified

by clients

Client providesfunctional direction to client-specific Arcternengagement manager

Client providesfunctional direction

to resources

Technology Practice

New Application Development

Maintenance & Patches

Re-engineering

Custom Integration

QA & Testing

Infrastructure Management

BPO Practice

Business Process Improvement/QA

Writing & Translation

Finance & Accounting

Call Center & Customer Support

Marketing

Data Entry

Flexible Engagement Models

4 Aerospace and Defence

4 Automotive

4 Banking, Financial Security and Insurance

4 Construction

4 Education

4 Government & Public Administration

4 Electronics

4 Energy & Utilities

4 Food and Beverage

4 Health Care

4 Hospitality and Leisure

4 Information Technology

4 Life Sciences

4 Transportation and Logistics

4 Manufacturing

4 Media, Entertainment & Communication

4 Professional Services

4 Retail, Wholesale and Distribution

4 Transportation

4 Telecom

We cater to the requirements of the following industries/verticals under our Flexible Engagement Models:

Industries Served Industries Served

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Client Facilities

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RemoteHire® & RemoteCaptive™ Responsibility Matrix Whether you need one resource, or a complete team of resources including a Client Specific Engagement Manager, Arctern can give you access to proven process and global resources while allowing you to maintain total transparency and full functional control over the work performed. Arctern provides all infrastructure, support services, operational control, and local HR oversight.

RemoteProject™Under a RemoteProject™ type of engagement, Arctern takes responsibility for all facets of a project: deliverables, resources, project management, shared services, and infrastructure. We work with clients to capture a detailed project scope. Throughout the engagement, Arctern provides updates to clients on a regular schedule, and reports frequently against SLAs/KPIs/KRAs. We believe in strong communication and a truly collaborative, transparent relationship.

Arctern Value Proposition ŸAccess to high quality global resourcesŸMinimum capital investmentŸLow operational riskŸEasily engaged, highly scalable modelŸExisting infrastructure and support system Ÿ24x7 availabilityŸSignificant cost efficiencies

Resources Client

Arctern

Shared Support Services= HR= Management Oversight= Career Path= Talent Development= Training= Payroll= Finance & Administration= Procurement= IT Support= Transportation= Quality Assurance= Recruitment= Legal= Corporate Communications= Appraisals (with client input)

InfrastructureŸ FacilitiesŸ TelecomŸ SecurityŸ InternetŸ Computer SystemsŸ Access ControlŸ Technical SupportŸ NetworkŸ ServersŸ Software

Billable ResourcesŸ Work performance (daily objectives)Ÿ Meeting KRAs/KPIs/SLAsŸ Meeting goals & objectivesŸ Policy adherenceŸ Status reporting

Client (with assistance from Arctern Client Specific Engagement Manager in RemoteCaptive™)Ÿ Communicating job descriptionsŸ Final selection of resourcesŸ Process transition managementŸ Defining & monitoring KRAs/KPIs/SLAsŸ Project managementŸ Process specific trainingŸ Incentive programs/bonuses

(outside of salary) – with full disclosureto Arctern Services Manager

Value Added Services= Process Improvements= Six Sigma= Governance Framework= SOX, SAS 70= Succession Planning= Employee Surveys= Competency Mapping= Transition Facilitation= Domain Specific

Qualification= Domain Specific Training

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Contract/Temporary Staffing Services

OnsiteHire™

Under OnsiteHire™ engagement model, Arctern offers contingent workforce solutions to deliver the qualified people you need, when you need them – either to supplement in-house skills for one-off projects or to respond to peak workload demands.

Our bespoke recruitment services are fitted around individual client needs. We ensure service level agreements, contracts, employment methods and pricing structures are tailored for each client.

Support Services

To provide our clients with the best candidates possible, we provide a range of support services for our candidates. These include:

= Dedicated account management to maintain relationships with our candidates.

= Regular reviews to ensure continued satisfaction with our service.

= ISO 9001 and 27001 certifications that ensures we work to high standards, providing an ethical and professional service

How You Benefit

= Reduction in operational cost

= Ability to hire experienced human resource for specific and time bound jobs

= Increased ROI

= Ease of recruitment and replacement

= Increase resource mobilization for others areas of business

= Staff up or down easily in response to business needs

= Freedom from complex HR, logistical and statutory compliance responsibilities

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Permanent Staffing Services

We build a solid understanding of your organization, your recruitment needs and recruitment procedures so you can be assured that we will work in compliance with your internal recruitment procedures.You retain decision-making powers but your involvement in the recruitment process is made time-effective so you can focus on core activities. We provide pre-interview technical testing and screening to ensure the quality and ability of candidates. Permanent Recruitment Services include:

= Contingency recruitment= Selection/client driven advertising= Psychometric and technical testing= First line interviewing= Off-site interviewing facilities= Extensive and fully updated database of candidates to choose from= Extensive filtering process to identify the best candidates for your company

Account Management Philosophy Each client has a dedicated Account Manager who develops a full understanding of your recruitment objectives and advises on the most appropriate method of staffing to meet those objectives.

How You Benefit We take responsibility for the entire process, so that you focus on realizing your business objectives:

= Candidate search= Screening resumes= Conducting technical tests, aptitude tests and in-depth interviews= Carrying out reference checks= Working on salaries

Payroll Services Our Payroll Services enables clients who want to handle their own recruiting to save money with Arctern's administrative support and expertise - the ideal solution for:

= Enlisting an independent contractor: Arctern hires and efficiently processes payroll for your contractors, easing the workload on your finance team.

= Previewing an employee: Bring on new talent and assess their value to your business before adding them to your in-house payroll. Great match? Hire them on with no fee. Not the right fit? Easily move on to a new candidate.

Simple Process, Solid Results We've made the program easy: You refer the candidate to Arctern, and Arctern becomes the employer of record. We handle the time-consuming aspects of payroll processing for the employee, supplying a single, simplified invoice for their service. Whether you're hiring one person or a whole team, Payroll Services provides improved recruiting flexibility while reducing costs

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OnsitePlacement™

For any organization, finding the appropriate resource with the desired skills, at the right time is a challenge. That is where our Permanent Staffing Services can help.

Our proven recruitment procedures and methods are designed to meet two principal objectives:

= Minimize the time, cost and effort you put into the recruitment process

= Maximize the likelihood of getting the best candidate for the role

Technology Services

Arctern combines mature processes, state-of-the-art technology, high quality standards and experienced project teams to deliver cost-effective technology solutions.

We utilize the appropriate development methodology for each client engagement based upon the following:

= Desired client involvement

= Project scope and complexity

= Company culture and existing methodologies

= Timeline

Utilized development frameworks include:

= Waterfall

= Agile

= RUP

= Scrum

= XP (Extreme Programming)

= V Process

= 2I

= OOAD

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RequIrement

AnalysIs

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QualIty

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DEVELOPMENT METHODOLOGY

Software Development &IT Resource Augmentation

QA & Testing

Infrastructure Management

Customer Integration

Maintenance & Patches

Re-engineering

New Application Development

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Technical Competencies Languages & Scripting

RAD

Platform/OS

Modeling

Databases

Reports/BI

Testing Tools

C, C#, C++, Java, Visual Basic

.NET, XML, ABAP, VXML, GRXML,

SSML, Python, ASP.NET, Classic ASP

JavaScript, JSP, J++, ColdFusion,

AJAX, Silverlight, HTML, DHTML,

WSDL, Perl, PHP

Visual Studio, Delphi, JBuilder,

Eclipse, NetBeans, X-Code,

DASH Code, DataStage/Quality

Stage, Envox, Holly, Genesys

Windows, Linux, Unix, Solaris,

AIX, Mobile O/S

Rational Rose, Rational XDE,

Together, Paradigm Plus,

Poseidon, Innovator, Visio

MS SQL Server, MySQL, Oracle,

MS Access, MS Sharepoint, DB2,

Sybase, Informix

Crystal Reports, Business Objects,

Cognos, Oracle, MS Report Services,

SSRS, SSIS, SSAS, Information

Analyzer, FastTrack

QTP, Rational Robot, Rational Test

Manager, Test Director, WinRunner,

LoadRunner, Hammer, SilkTest,

SilkPerformer, Purify, JTest, JVerify

Servers

Graphics & Web Design

Architecture

Requirement Management

Frameworks

Software Configuration Management

Integration Environment

Software Engineering Methodologies/Models

IIS, Apache, MS Exchange,

MS SharePoint, MS Biztalk, Glassfish,

IBM Websphere, Weblogic

Adobe Photoshop, Adobe Flash,

Corel Draw, 3D Studio Max

SOA, SaaS, Web Services, Web 2.0

Requisite Pro, DOORS, RavenFlow

.NET Framework, COM+, COM/DCOM,

CORBA, J2EE, JSF, Struts, Spring, Radvision,

Dialogic

MS TFS, SMART, Subversion, Clear

Case, VMVC, Perforce, VSS

Oracle, SAP, Ariba

Waterfall, Agile (Extreme Programming, Feature Driven Development), V Process, RUP, 2I, OOAD, etc.

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Business Process and Knowledge Process Outsourcing

By combining excellence in recruiting, training, infrastructure, productivity and stringent delivery management, Arctern provides

the highest quality Business Process and Knowledge Process Outsourcing services. Whether the need is a small staff augmentation or a full scale global transformation, we have the tested quality processes in place to support that change management.

In order to find and retain the best quality talent, Arctern draws upon sophisticated technology as well as a vast, pre-qualified talent pool. Ongoing training and retention programs ensure we retain the top talent and that they are available when needed.

Business Process Outsourcing& Knowledge Process Outsourcing

Data Entry

Marketing

Call Center & Customer Support

Finance & Accounting

Writing & Translation

BPI (Business Process Improvement)

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Quality Processes One of our highest priorities as a company is the incorporation of quality into every aspect of our business. These formal quality

processes drive all of our delivery and our program management, as well as governance over every department and business practice. In addition to using these every day in managing our client programs, we can also help our clients to incorporate these practices into their businesses.

Program Management = PMP certified project management professionals= Six Sigma Black Belts= World-class process methodologies

ISO 9001: Documented model for quality assurance in design, development, installation and servicing -- understood and followed by all levels and all employees

ISO 27001: Documented model for quality assurance for information security

ISO 9001

Supporting Tool Sets

Six Sigma

Lean

Quality Processes Drive Program Management, Program Efficiency & Program Governance

Adopted Quality Metrics

ISO 27001

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Facilities and SecurityState of the Art Buildings and Grounds

Our facilities are located in LEED* Platinum business parks where physical security and energy efficiency are at the forefront of

design. This adds to the efficiencies we are able to pass along to our clients:

= Dedicated high bandwidth internet connectivity= Data protection through firewall and selective network access= High-end servers from reputed vendors= Multiple locations to facilitate business continuity and redundancy= 24 x 7 operations= Round the clock power supply with UPS and generator

*LEED is a third party certification program and the internationally accepted benchmark for the design, construction, and operation of high performance green buildings. For more information on LEED Platinum, visit www.usgbc.org/LEED.

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Network Level

4 Firewalls4 Content filters4 Email filters4 Network Controls

Desktop Level

4 Anti-virus4 Identity management4 Access controls4 Device locks

4 Voice (VOIP)4 PBX4 Video phones4 Cameras4 Desktop sharing4 Chat

IP Based:

Information Security Arctern provides all clients with the highest levels of information security. Adopting all tenets of ISO 27001 ensures clients that

global standards for information security and data protection are continuously monitored.

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* Awards, recognitions, and certifications mentioned belong to Arctern, Volt, and companies within the Volt Group.

Team with us, compete with anybody.

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Legal Safeguards

4 Intellectual property agreements 4 Non-disclosure agreements4 Non-compete agreements4 Non-disclosure proprietary

information and patent and invention assignment agreement

Remote Interaction & Management Tools

Our offices

Bangalore - Corporate #34, 4th B Cross, 5th Block

Koramangala Industrial Layout Bangalore - 560 095

Ph: +91 80 4111 0502

Mumbai 6th Floor, Crystal Centre, Raheja Vihar

Off Chandivali Road, Andheri (E) Mumbai - 400 072

Ph: +91 22 4005 9333

New York 1065 Avenue of the Americas

20th Floor New York, NY 10018 Ph: +212/719-7800

For more information visit , or send a mail to: www.arctern.com [email protected]

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Documents

Talent Technology Consulting - Welcome To Arctern€¦ · · 2011-11-174 Banking, Financial Security and Insurance 4 Construction ... project management, shared services, ... =