Tammy Anderson1008 Buckingham Circle; Franklin, Tennessee 37064 (615) 364 7892

tammykanderson@comcast.net

Technically savvy, program management professional with a successful career reflecting strong team leadership, operational acumen, project delivery and engineering proficiency. Maintain focus on achieving bottom-line results while formulating and implementing advanced business solutions. Superior record of delivering simultaneous high-profile, large-scale, and mission-critical projects. Proven leader with strength for identifying talent and building and motivating cross-functional teams that focus on operational improvements and achieving company goals.

K E Y A S S E T SProgram ManagementProject ManagementOperational EfficiencyTeam LeadershipCustomer FocusEngineeringCall CenterAnalytical ThinkingTechnical ExpertiseOperations ManagementRisk ManagementVendor ManagementInspirational LeadershipCross-functional TeamsTeam DevelopmentTraining and CoachingProject LifecycleProcess ImprovementCost AnalysisRoot Cause AnalysisResource AllocationMeeting ManagementComplex Problem SolvingEvaluationPrioritizationConflict ResolutionCommunicationCollaborationStrategic Thinking

S E L E C T C A R E E R H I G H L I G H T S Identified process gaps and implemented more efficient new or improved

processes resulting in the elimination of $450M+ in annual recurring operational expenses.

Implemented and completed over 1400 projects between 2003 and 2014 including concentration, mileage elimination to on-net facilities or utilizing alternative vendors, augments and decoms. Audits included UNE/EEL conversions, disputes, contract renewal and stranded asset disconnects.

Increased customer retention and revenue growth by working with frustrated client accounts and finding solutions convincing them to stay on board.

Engaged an under-performing Business Service Delivery team where customer orders were 98% past due, formulated an action plan, streamlined processes and managed to bring the past due rate to 0% and billing to $1.2M in revenue.

Significantly decreased customer installation intervals resulting in more booked revenue and increased personnel availability.

Built a cross-functional team including peers, network planning, technical staff and IT to define project methodology and document processes for web based software. The new software eliminated multiple tracking spreadsheets and streamlined reporting.

Created a standardized project methodology for training and team efficiency.P R O F E S S I O N A L E X P E R I E N C EM A N A G E M E N T A N D T E A M L E A D E R S H I PQuality Manager adept at creating and leading high-performing teams. Recruit, hire, train and manage high performing work teams. Evaluate staff performance and responsibilities based on established metrics,

implementing performance improvement plans as necessary. Foster professional development, provide staff training and mentoring. Motivate teams through training, positive reinforcement and recognition.P R O G R A M A N D P R O J E C T M A N A G E M E N TStrong Program Manager with the proven ability to lead cross-functional teams on complex cost reduction and network optimization projects, from inception to implementation. Align project teams to provide the strongest team skill set and assign projects

based on complexity, knowledge and expertise. Prioritize multiple small to large-scale projects based on project scope and

savings value. Identify project risks and established target completion dates based on scope

and teams current work volume. Determine project requirements, scope, milestones, testing and

implementation plans. Facilitate meetings with stakeholders, project teams and vendors to remove

roadblocks. Escalate issues with vendors, operations, engineering, network planning,

product management and customers to ensure SLAs are met or exceeded. Compile and distribute reports to all levels of the business.

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A N A L Y T I C A L T H I N K I N G A N D O P E R A T I O N A L E F F I C I E N C YProven ability to analyze data and engage creative cost saving, efficient processes. Identify process gaps and implement cost saving improvements. Engage teams to formulate plans to boost performance and profitability.

T E C H N I C A L , E N G I N E E R I N G A N D P R O V I S I O N I N GExtensive engineering and technical background working with circuit design, provisioning and service delivery. Submitted ASR, LSR and carrier orders to vendors manually or through LEC GUI, ASR xChange or TBS.

Designed, provisioned and coordinated install and/or disconnect on DSO, DS1, DS3 and OC Internet, Integrated Access, ATM, Frame Relay, MPLS, Private Line, Switched, DSL and VOIP products for wholesale organization.

Verified capacity and initiated network or access augments with network planning. Circuit designer in F&E inventory system for customer orders, trunks, data, network facility installations

and reconfigurations, DACS and switch migrations, DS0 to OC level circuits. Updated F&E inventory system creating designs for archived circuits by utilizing old block diagrams,

switch records, researching customer files and circuit tracing.C U S T O M E R F O C U S , C A L L C E N T E R A N D V E N D O R M A N A G E M E N TContinual focus on improving relations and collaborating with internal and external customers. Communicate expectations, progress and roadblocks in a timely and professional manner. Provide support necessary to ensure customer SLAs are met. Monitored network alarm system, isolated outages and dispatched technicians for resolution. Created trouble tickets for incoming customer calls, troubleshooting and resolved issues. Tested and isolated point of failure with vendors, prior to dispatching technicians.

E M P L O Y M E N T A N D P O S I T I O N H I S T O R YX O C O M M U N I C A T I O N S N A S H V I L L E , T N (2003 to 2015) Project/Program Manager | Access Planning Management (APM) - formerly Network Cost & Optimization

Group Team Lead/Circuit Designer IIIB R O A D W I N G C O M M U N I C A T I O N S A U S T I N , T X (1998 to 2003) Manager | Service Delivery Team Lead/Circuit Designer IIIN T S C O M M U N I C A T I O N S L U B B O C K , T X (1993 to 1998) Project Lead | Network Engineering/Planning Q W E S T M I C R O W A V E C O M M U N I C A T I O N S D A L L A S , T X (1986 to 1993) Senior System Controller | Network Control Center

C E R T I F I C A T I O N S A N D T R A I N I N GPMP Certification – in ProgressMEF (Metro Ethernet Forum) Certification Project Management CourseworkNumerous Leadership Training CoursesExtensive Management TrainingElectronic and Technical Training