Tanzeel

Tanzeel Ur RehmanGondal House Mohallah Hussain Shah Kamalia

Toba Tek Singh, Punjab, PakistanE mail: [email protected]

Cell # +92 321 514 1214

I am enthusiastic, passionate and outgoing person, and optimistic about life and the future. I am very hard working and put my all into any job given, to get it done to the best of my ability whilst encouraging others to do the same. I am confident and like to be creative and original. I love to meet new people and have very easy going nature.

Nationality: PakistaniBirth Date: 10 April 1972Civil Status: MarriedCNIC Number: 33302-2295476-9Height: 5’ 6”Weight: 75 KgsBlood Group B +veProfession: HospitalityDepartment: Food & Beverage / House Keeping / Front OfficeSpecial Job Knowledge: Food & Beverages, Caterings, Conference & Banquets / Front Office / House

Keeping

Organizations worked in: BOL television networkRamada Hotel IslamabadPark Plaza Hotel LahorePearl Continental Hotel BhurbanHotel Ambassador IslamabadHoliday Inn Hotel Islamabad PakistanHoliday Inn Hotel Multan PakistanFaisalabad Serena Hotel Pakistan

Language Skills: English Business LevelUrdu Business LevelPunjabi Business Level

Education: Year Institute MA (Pol Science) 2000 University of PunjabBA 1992 University of PunjabFA 1990 BISE FaisalabadMatriculation 1987 BISE Sargodha

IT knowledge: Installation of Window XP, Window7, Window8, Window8.1 and all kind of Software, able to work on Microsoft office.

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Carrier Overview: Astute & result oriented professional with around 15 years of cross functional experience encompassing the

Hospitality Industry. Adept in delivering value-added customer service and achieving customer delight by providing customized products as per requirements.

Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Truly believe in proactive actions than re active management.

Excellent interpersonal, communication, time management, team management skills with extensive experience in training & development of the workforce.

Extensive Pre-Opening experience with well-known hotel properties. Excellent knowledge of Business Development skills, proven track record in sales & marketing

Key Skills:

Inter departmental Control / Complaint Handling / Guest History Management / Time Management / Strategic Planning / Guest Relationship Management / Budget & Planning/ Staff Motivation / Documents – Reports / Team Management / Revenue Management / Supervision

Core Responsibilities:Planning

Developing and implementing strategies to achieve a larger market share and attract new segments. Forecasting trends in occupancy, budget for room sales, average rate and other revenue. Finalizing systems and procedures that achieve higher cost efficiency and guest satisfaction.

Guest Satisfaction To be readily available at all times to deal with problems or complaints. Ensuring high quality services, resulting in customer delight by extensive interaction with guest and

quick resolution of the problems Monitoring highest customer satisfaction by coordinating with in-house and potential guests to

understand their requirements and customizing product and services accordingly Anticipate & address guest issues and establish proactive processes to promote guest satisfaction Maintain guest history with the department & ensure the same is updated

Inter Departmental Communication Liaise with Engineering to ensure safety hazards in front & back of the house areas are addressed Promoting a strong communication between Front Office & Housekeeping, Engineering, Finance &

Reservations sales Interact in a positive way with other departments to ensure smooth & fruitful coordination. Responsible for day to day smooth operations in front of the house

Employee Satisfaction & Motivation Exceptional people management skills & experience to drive forward the Front Office strategy through

team building, motivation & coaching Support & participate in all hotel programs, policies and procedures with special emphasis on the

orientations of new employeesTraining & Development

Maintain role swap schedule in the department hence ensuring that you have multi skilled & well motivated staff

Ensure complete adherence and to the training schedules and do maximum shop floor trainings. Refreshing skills development trainings on regular basis either weekly or monthly basis

Operations Management Managing hotel operations encompassing optimum resource utilization, analysis of regret business,

implementation of SOPs Involved in Business Development in coordination with Sales and Marketing department for Promotions,

Special Packages, Corporate Discounts, and New Accounts etc.

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On Job Trainings: September, 2002 English Speaking level “A” Serena Hotel Faisalabad, Pakistan January, 2003 LHW (Leading Hotels of the World) Standards Serena Hotel Faisalabad, Pakistan February, 2003 Guest Courtesy & Handling Guest Complains Serena Hotel Faisalabad, Pakistan May, 2003 F&B Operations Basic Skills Training Serena Hotel Faisalabad, Pakistan May, 2004 Civil Defiance and Fire Fighting Holiday Inn Multan June, 2004 F&B Management Holiday Inn Islamabad May, 2007 Antiquates & Smiles Training Holiday Inn Islamabad

Details of Experience:

Presently working in:

BOL TV Network as Senior Executive Housekeeping From April 2015 till date

Job Responsibilities as Senior Executive Housekeeping: Assigning workers their duties and inspects work for performance to prescribed standards of cleanliness. Investigation of complaints regarding housekeeping service and equipment, and taking corrective action. Coordinating work activities among departments. Conducting orientation training and in-service training to explain policies, work procedures, and to

demonstrate use and maintenance of equipment. Inventories stock to ensure adequate supplies. Evaluating records to forecast department personnel requirements. Making recommendations to improve service and ensuring more efficient operation. Selecting and purchases new furnishings. Examining building to determine need for repairs or replacement of furniture or equipment, and making

recommendations to management. Attending staff meetings to discuss company policies and patrons' complaints. Issuing supplies and equipment to workers. Establishing standards and procedures for work of housekeeping staff. Recording data regarding work assignments, personnel actions, and time cards, and preparing periodic

reports. Screening job applicants, hiring new employees, and recommending promotions, transfers, and

dismissals.

Past work experience in:

Ramada Hotel Islamabad as Assistant Executive Housekeeper From Feb 2014 to April 2015

Past work experience in: Park Plaza Hotel as Assistant Executive Housekeeper / Night Manager From November 2011 to December 2013

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Job Responsibilities as Night Manager: Delivering excellent customer service and maintaining a high standard of customer management, at all

times Fulfilling all reasonable requests from guests, to ensure their comfort, satisfaction and safety Ensuring that the hotel is operated safely, in the night Undertaking overnight responsibility for reception, checking guests in and out, taking reservations and

dealing with all telephone enquiries Maintaining knowledge of all company promotions and hotel pricing, to provide information to guests,

on request Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the

emergency services; be accountable for guests’ safety and comfort Completing security checks at hourly intervals throughout the night Completing manager’s log book and maintaining accurate records of all fire safety checks carried out

during the shift Undertaking additional administration duties, as requested by either the Front Office Manager Adhering to company policy for reporting accidents and incidents Maintaining personal knowledge by completing in-house training, attending courses and completing

workbooks Always adhering to all company policies and procedures and licensing laws carrying out instructions

given by the management team and head office


Pearl Continental Hotel Bhurban as Reservation Supervisor From Feb 2011 to Oct 2011

Job Responsibilities: Controlling and balancing daily bookings and reservation along with the record update in database

(Computerized Reservation System Responsible for Hotel and Local Reservations and reservation – Links on World Wide Web. Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by

Front Office Manager. Allocating daily tasks to Reservations staff. Reviewing reservation booked daily. Reviewing arrival report daily. Responsible for preparation of occupancy forecast. Responsible for training staff. Responsible for implementation of policies and procedures. Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis. Identify Top Producing Accounts ensure proper recognition by Reservation staff Responsible for various Production reports and supply to each department concerned. Monitoring Telephone Manner and general performance of reservations staff daily. Ensure special handling of repeats guest and very VIP guest. Review room blocking for Long Stay. Suites and special group request. Supervising of Group Reservations. Maintaining cordial relations with commercial clients. Bringing to the attention Front Office Manager when the hotel availability status be changed and

prepare for necessary action. Responsible for work schedule Responsible for maintaining a Neat and Orderly position at all times.

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Ambassador Hotel Islamabad as GSO / Duty Manager From April 2008 to Jan 2011

Job Responsibilities: Posting room charges and taxes to guest accounts. Processing guest charges voucher and credit card vouchers. Posting guest charge purchase transactions not posted by the front office cashier. Transferring charges and deposits to master accounts. Verifying all account postings and balances. Monitoring the current status of coupon, discount, and other promotional programs. Tracking room revenues, occupancy percentages, and other front office statistics. Preparing a summary of cash, check, and credit card activities. Summarizing results of operations for management. Preparing of End of day procedure. Running end of day process in property management software (PMS). Understanding principles of auditing, balancing, and closing out accounts and applying them. Know how to operate PMS, typewriters, and other front office equipment Understand and knows how to perform check-in and check-out procedures.


Holiday Inn Hotel Islamabad as Assistant Banquet Manager from From June 2005 to Feb 2008

Job Responsibilities: Achieving of budgeted food sales, beverage sales and labor costs. Achieving maximum profitability and over-all success by controlling costs and quality of service. Participation and input towards F & B Marketing activities. Controlling of Banquet china, cutlery, glassware, linen and equipment. Completion of function delivery sheets in an accurate and timely fashion. Helping in preparation of forecast and actual budget function sheets. Completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll

input. Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of

service. To supervise and co-ordinate daily operation of meeting/banquet set-ups and service. Completion of Banquet bar Requisitions. Maintaining the Hotel Bar control policies and completion of necessary forms. Following of proper purchasing and requisitioning procedures. Maintaining records for inventory, labor cost, food cost etc. Following up each functions by completing a Function Critique and submit to the Sales & Food and

Beverage Manager. Attendance and participation of weekly F & B meeting and Department Head meeting. To assist in menu planning and pricing. Development and maintenance of all department control procedures. Development and maintenance of department manual. Supervision of weekly payroll input. Providing function employee list and hours for gratuities distribution. Providing labor costing information for Function Statements.

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Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service

Be available to Hotel Staff at all times by pager. Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation. Ensuring that services meet customer specifications. Quality of meeting room set-up. Liaise on an on-going basis with the Food and Beverage Manager to ensure all client needs and

requirements will be met. Working with the Chef and Head Server to ensure all arrangements and details are dealt with. Greeting the customer upon arrival. Providing quick service for last minute changes. Checking Food & Beverage or coffee Break schedule if applicable. Dealing with customer complaints, Staff attitude and appearance. Teamwork/Relations with co-workers

and management.

Past work experience in: Holiday Inn a Hotel Multan as Assistant Banquet Manager From July 2004 to May 2005


Faisalabad Serena Hotel as Management Trainee & Banquet Sales Coordinator From December 2001 to December 2003

References will be provided on demand

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