Task Unit 3

You are a salesperson selling mobile phones. Please respond to the customer request.

一位顾客要买手机，请接待一下吧。1

Task Unit 3

Salesperson: Hello, may I help you?

Customer: I’d like to buy a mobile phone.

Salesperson: Well, what special functions would you like?

Customer: …

The customer wants the mobile phone to have these functions:To play MP3s and MP4sTo use a memory card with USB transferTo use it as a camera

Salesperson:Hello, may I help you?Customer:I’d like to buy a mobile phone.Salesperson:Well, what special functions would you like?Customer:I want it to be able to play MP3s and MP4s, and use a memory card with USB transfer.Salesperson:How about a Nokia N73? It has all the functions you’ve asked for.Customer:Can I have a look at it?Salesperson:Sure. Here you are.Customer:Can I use it as a camera?Salesperson:Yes, you can. Customer:Cool. How much is it?Salesperson:Do you have a coupon?Customer:Yes, I do. Salesperson:In that case, it will be 1,990 yuan.Customer:I’d like to buy it.

两个星期后，买手机的顾客来退货，但是已经过了 7 天的退货期限。怎么办？2

Customer: I bought this phone two weeks ago. Here is the receipt. I want to return it.

Salesperson: ...

Customer: The camera doesn’t work well.…

Salesperson: Please wait. Let me call my manager and check with him.

Task Unit 3

Customer:I bought this phone two weeks ago. Here is the receipt. I want to return it.Salesperson:May I ask what’s wrong with it?Customer:The camera doesn’t work well. Salesperson:May I have a look, please?Customer:Sure.Salesperson:You’re right. Something is wrong with the camera. But…Customer:What? Salesperson:According to our refund policy, you have to return this phone within seven days of purchase. But you bought it two weeks ago. I’m sorry, but… Customer:I know many stores have this policy. But I’m a regular customer here. Would you be able to help me with this?Salesperson:Please wait. Let me call my manager and check with him.Customer:Sure.

经理在电话中告诉你，这样的情况无法退货，但是可以换。作为补偿，可以赠送一个MP4。3

Task Unit 3

Salesperson: Hello, Mr Wang. This is …

Manager: ...

Salesperson:Hello, Mr Wang. This is David speaking. Manager:Hello, David.Salesperson:We have a regular customer here asking to return a mobile phone with a faulty camera, but he bought it two weeks ago. What can we do?Manager:I am sorry to hear about that. But due to our policy we cannot take it back. Salesperson:I’ve told him about the policy, but he insists... Manager:Well… How about exchanging the phone for a new one? Moreover, we can give him an MP4 player free as compensation. Salesperson:I’ll take care of it. Thank you, sir. Manager:You’re welcome.

请把经理的决定告诉顾客。4

Task Unit 3

Salesperson: Sorry to keep you waiting. Our manager says that we cannot…

Customer: …

Salesperson:Sorry to keep you waiting. Our manager says we cannot take the mobile phone back according to...Customer:But the camera doesn’t work!Salesperson:Please wait. But our manager suggests you exchange the cell phone for a new one if you’d like. Plus, we can give you an MP4 player free as compensation. Will that be OK with you?Customer:Well… Get me another one, then. Salesperson:Sorry for the inconvenience we’ve caused you.