Q-1

TaxSlayer offers three software options:

• TaxSlayer Pro Online• TaxSlayer Pro Classic (Desktop)• TaxSlayer Pro.com (Self Prep)

TaxSlayer Pro Online TaxSlayer Pro Online is a web-based professional application that is accessed via the internet. Refer to Tab N for additional information.

TaxSlayer Pro Admin

Q-2

TaxSlayer Pro Admin (continued)

TaxSlayer Pro Classic (Desktop)

TaxSlayer Pro is a client/server based professional application that can be run on a stand-alone computer or in a local network environment. Refer to the user guide for additional information.

TaxSlayer Pro.com

TaxSlayer.com is a web-based self-preparer application that can be accessed via the internet. Refer to the user guide for additional information.

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Q-3

Recommended System Requirements

TaxSlayer Pro Recommends The Following To Run The Software At Optimal Performance:

• Computer: Quad Core Processor• Memory: 8 GB of Ram• Disk Space: 1 GB• Operating System: Windows 7 or 8 Professional• Removable Storage: USB or Flash Drive for backing up data• Printer: 100% HP Compatible Laser printer**• Display: 1024 X 768 screen resolution or higher• Internet Connection: High Speed Internet Connection*• Browser: Internet Explorer 11• Software: Adobe Acrobat Reader & Microsoft .NET Framework 4.5 or Higher Minimum System

Requirements

TaxSlayer Pro Will Run Using The Following As Minimum Requirements:

• Computer: Dual Core Processor• Memory: 4 GB of Ram• Disk Space: 750 MB• Operating System: Windows Vista• Drives: 12x CDROM (For Program Installation)• Removable Storage: USB or Flash Drive for backing up data• Printer: HP Compatible Inkjet Printer (Inkjet not recommended for check printing)• Display: 1024x768• Internet Connection: Internet Explorer 8• Browser: High Speed Internet Connection• Software: Adobe Acrobat Reader & Microsoft .NET Framework 4.5 or Higher

Note: TaxSlayer Pro should not be installed on any computers running:

• Windows 95, 98, ME, NT, 2000 or XP

Microsoft has ended all support for these operating systems and therefore the programming languages used to develop TaxSlayer Pro are no longer compatible with these versions of Windows. In addition, TaxSlayer Pro is not compatible with Mac computers. High speed Internet, such as cable, is preferred. Inkjet printers are not recommended for check printing Windows Vista TaxSlayer Pro will run on Microsoft Vista. TaxSlayer Pro must be run as an Administrative account or with User Account Control turned off to function properly.

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Q-4

Security TemplatesThe options available to the user are based on the assigned security template. A user with a return preparer security template will have the following options available:

Start New Tax ReturnClient SearchTax Year 2015 ReturnsTax Year 2014 ReturnsTax Year 2013 Returns

A user with an administrator security template will have the following options available:

Client SearchReview ReturnsConfigurationReportsTransmissionTax Year 2015 Returns Tax Year 2014 ReturnsTax Year 2013 Returns

Networking TaxSlayer Pro DesktopMany sites are now successfully using simple Local Area Networks (LANs) for improved productivity and security. Using LANs at sites is strongly encouraged. For TaxSlayer Pro software, a sub-network with its own router creates a secure system, separate from your site host’s computers and simplifies printer setup.

Using a LAN for Desktop software also has numerous advantages especially for the e-file site manager, as listed below:

• Better security - only one computer actually holds the data;• Only one computer requires TaxSlayer Pro Desktop updates;• Only one computer needs to be backed up;• All networked computers have access to all returns when the network is running;• Quality Review can be conducted from any one of the networked workstations;• Printer sharing is easy as printer switches are not required.

Note: When using network printers, always set them up with a “static IP address” to ensure the printer will not be “lost” by the network when a router is allowed to randomly reassign IP addresses each time the network is setup.N/A

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Use of Wireless TechnologyIRS recommends partners/volunteers use wired connections when transmitting taxpayer information via the internet. If partners/volunteers, after assessing their individual risks, still decide to use wireless devices to transmit taxpayer information to TaxSlayer, LLC, at a minimum, partners/volunteers should use:

1. Wi-Fi Protected Access – (WPA2) certified equipment and software. WPA2 uses governmentstrength encryption in the Advanced Encryption Standard (AES); and

2. AES with a minimum of 256-bit encryption; and3. WPA2 Robust Security Network (RSN) framework should be used with authentication to

establish a secure wireless connection between WLAN (Wi-Fi Local Area Networks) devices;and

4. The default network name or SSID (Service Set Identifier) should not be used. The SSIDcharacter string should not reflect names associated with VITA, TCE, IRS, or tax preparation.(i.e. do not use TCE Library site, Tax Prep Network, etc.)

Partners/volunteers are encouraged to use TaxSlayer Pro when using wireless devices since all taxpayer data is stored on a secure server located in the TaxSlayer, LLC data center.

Contingency Plan

TaxSlayer makes a contingency procedure available in the rare event that the web site becomes unavailable. If that happens, you can use TaxSlayer Pro’s desktop application to prepare and e-file returns.

Download the desktop application in advance so that your site does not have any downtime. Do not install TaxSlayer Pro on a network as a contingency plan. Instead, install on a stand-alone computer with an internet connection.

To download the desktop application, use the following steps: 1. Log in to TaxSlayer Pro Online.2. Click Contingency Software

TaxSlayer Pro Online begins downloading the setup file: 3. When TaxSlayerPro.com completes the download, click the file.

Windows displays the InstallShield Wizard for TaxSlayer Pro: 4. Complete installation and setup as described in the Installing TaxSlayer Pro Desktop section.

TIP: For a complete listing of contingency options, refer to IRS Publication 4396-A, Partner Resource Guide. N/A

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Contingency Plan (continued)

In order for the TaxSlayer Pro Desktop contingency plan to work successfully, it is important to keep the designated computers updated with the latest desktop software versions. TaxSlayer Pro Desktop automatically updates the first time you open it each day. We recommend that you do this daily or weekly.

If a software system outage necessitates the use of a temporary contingency plan, you can use the installed and updated version of TaxSlayer Pro Desktop to complete any returns you need to prepare during the outage. Sites will be able to work the return completely from the desktop application, including e-filing and getting acknowledgments. The return will remain in the desktop application for the duration of the filing season.

TIP: Returns prepared using the desktop software during a contingency plan will be transmitted from the desktop software. You will also use the desktop software to retrieve any acknowledgement associated with the returns transmitted from the desktop software.

When TaxSlayer Pro Online is available again, use it to prepare new returns and complete any returns you started previously in TaxSlayer Pro Online.

Rejected Returns

The most common rejects involve errors in either the taxpayer(s) or their dependents’ Social Security Number (SSN) and the Employer Identification Number (EIN) that appears on the Forms W2 and Forms 1099. The IRS performs a name match on these numbers that can cause a return to be rejected. Typographical and other errors can often be easily resolved. The Taxpayer may need to be contacted to determine the correct EIN or SSN numbers. Neither the IRS nor TaxSlayer Pro® can resolve these rejects

Q-7

(Top) Reject CodesTop Reject Codes Suggested Solutions

506 Qualifying child’s SSN listed for the purpose of claiming Earned Income Credit (EIC) has been used on another tax return.

Verify SSN of the dependent. If correct, the return will need to be mailed. Explain that this could be inadvertent error on a mailed return OR it is possible someone else may have knowingly claimed this dependent.

504 Dependent’s Social Security Number (SSN) must match data from the IRS Master File.

Verify NAME & SSN or ITIN. Check Spelling & Data Entry. Verify info with client - have client contact SSA to verify information. Ask to see the Social Security Card(s).

503 Last name for the secondary taxpayer on the return does not match the IRS Master File and/or Social Security Administration (SSA) records.

Verify the name, SSN or ITIN. Ask to see the Social Security card of the spouse. Check for spelling and transposition errors. If the data entered is incorrect, make the corrections and retransmit the return.

501 Qualifying SSN on Schedule EIC and the corresponding Qualified Name Control must match data from the IRS Master File.

Can be a companion to Reject Code 504. However if the Qualifying Child listed for EIC is a dependent on page one of tax return and only Reject Code 501 verify source data for year of birth or verify with client the year of birth. IRS only verifies year – not month or day – of birth.

541 Taxpayer must be older than qualifying child on Schedule EIC.

Verify birthdays of taxpayer and child.

500 Primary SSN and Primary Name Control of the Tax Form must match data from the IRS Master File.

Verify NAME & SSN or ITIN. Double Check Source Document. Review NAME Control.

535 Qualifying SSN on Schedule EIC and the corresponding Year of Birth must match data received from the Social Security Administration.

Verify birthday of child. Verify NAME & SSN.

502 Employer Identification Number of Form W-2,W-2G, or 1099-R must match data from the IRS Master File.

Based on the ACK Report determine if W-2, W-2G or 1099R. If more than one, determine from ACK Report which number. Double check the source document. If still incorrect contact payer or have client contact payer. If still unable to resolve will have to mail the return.

600 Taxpayer must file Form 8862 to claim EIC after disallowance.

Complete Form 8862.

507 Dependent’s SSN of the Form 1040/A was previously used for the same purpose.

Verify SSN of the dependent. If correct, the return will need to be mailed. Explain that this could be inadvertent error on a mailed return or it is possible someone else may have knowingly claimed this dependent.

Q-8

Notes

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401(k)

Contribution .............................. G-7

Distribution ............................. D-19

Rollover .................................. D-20

ACA

2016 Federal Tax Filing

Requirement Thresholds ..ACA-8

2016 Federal Tax Filing

Requirement Thresholds-

Dependents ....................ACA-9

Allocation of Policy

Amounts ........................ACA-19

Alternative Calculation for Year

of Marriage Eligibility.....ACA-20

Exemptions: Overview ..........ACA-5

Federal Poverty Lines ........ACA-12

Health Care Coverage

Exemption .......................ACA-7

Health Insurance

Introduction ....................ACA-1

Marketplace Coverage Affordability

Worksheet .....................ACA-11

Minimum Essential

Coverage ........................ACA-4

Premium Tax Credit ............ACA-14

Repayment Limitation ........ACA-18

Shared Responsibility

Payment Worksheet ......ACA-13

ACH ............................................. K-19

Ad Valorem Taxes ...........................F-6

Additional Child Tax

Credit ........................................ G-8

Additional Tax on IRAs ................... H-1

Address, Foreign ........................... K-9

Adjustments To Income ................. E-1

Alien Taxpayer ................................L-1

Alimony Requirements .................. E-5

Amended Returns .........................M-1

American Opportunity

Credit ................................ J-5, J-10Student Under Age 24 ............. J-10

Armed Forces Income ................... D-2

Auto Registration Tax ......................F-6

Automatic Debit ........................... K-19

Balance Due ................................ K-16

Basic Steps in Preparing a

Tax Return ................................ K-7

Basis Adjustment Codes ............. D-39

Birth date ....................................... K-8

Broker’s Statement ...................... D-38

Business Mileage ........................ D-35

Business Expense ................D-34, F-9

Recordkeeping .............................F-13Cancellation of Debt

Credit Card ............................. D-48Principal Residence ............... D-49

Capital Gains and Losses ............ D-37

Carry Forward ........................ D-36Capital Gains or Losses Sale of

Main Home ............................. D-41

Carry Forward Data

Pro Online ................................ N-5Charitable Contributions .................F-8

Child and Dependent Care

Credit

Decision Tree ............................ G-4

Tip: Child & Dependent Care ... G-3

Child Tax Credit ............................. G-8

Children of Divorced or Separated

Parents ..................................... C-8

Civil Rights ............... Inside back cover

Civil Service Retirement .............. D-18

Classroom Expenses for

Teachers ................................... E-2

COD Credit Card ......................... D-48

COD Principal Residence ............ D-49

Codes

1099-R Box 7 ......................... D-23

5329 ......................................... H-2

Basis Adjustment ................... D-39

Exception to Code 1 Penalty .... H-2

W-2 ........................................ D-10Commuting diagram .....................F-12

Commuting Expense ....................F-12

Contact Numbers ............... Back cover

Contributions to Charity ..................F-8

Contingency Plans for Maintaining Site

Operations ................................ P-1

Cost of Keeping Up a Home .......... B-4

Credits

Screen Shot ............................. G-1

Additional Child Tax .................. G-8

American Opportunity .............. J-5

Child and

Dependent Care ......... G-3, G-4

Child Tax ................................... G-8

Earned Income ....................... Tab I

Education .................................. J-1

For the Elderly or the

Disabled ............................ G-11

Lifetime Learning ....................... J-5Residential Energy Credit ...... G-10

Retirement Savings .................. G-6

Credit Card Debt,

Cancellation of ....................... D-48

Day Care—See Child Care ... G-3, G-4

Death of Taxpayer or Spouse ........ K-8

Deceased Taxpayer

Claiming a Refund .................. K-13

Signature ................................ K-23

Decision Tree, Residency

Status ........................................L-1

Deductions ......................................F-1

Dependent

Interview Tips for

Qualifying Child ................... C-5

Interview Tips for

Qualifying Relative .............. C-6

Dependent Care Benefits .............. G-4

Dependent, Rules for Claiming ...... C-3

Deposit slip .................................. K-14

Determining Qualified

Education Expenses ................. J-6

Determining Residency Status .......L-1

Determining Support Worksheet ... C-9

Direct Debit .................................. K-16

Direct Deposit of Refund ............. K-14

Disabilities Information .................. P-3

Disabled Person, EIC for ................. I-4

Disallowed EIC ................................ I-2

Distributing Copies of the Return K-25

Dividends ..................................... D-12

Capital Gain ........................... D-13

Exempt Interest ...................... D-14

Non-dividend Distributions ..... D-15

Ordinary ................................. D-15

Private Activity Bond .............. D-15

Qualified ............................ D-15

Divorced or Separated

Parents, Children of .................. C-8

Earned Income ................................ I-1

Earned Income Credit Rules ........... I-3

Education Credit ............................. J-5

Education Expense ......................... J-6

Education Loan, Interest Paid ....... E-6

Education Tax Benefits

Education Benefits .................... J-8Summary ................................... J-3

Educator Expenses ....................... E-2

E-file .............................................. N-8

E-Filing with ITIN ............................L-2

EIC

Checksheet ................................ I-6

Disallowed .................................. I-2

Interview Tips ............................. I-3

Qualifying Child of More

than One Person ........... C-4, I-5

Index

Q-10

Requirements ............................. I-2

Employee Transportation

Expenses ................................F-12

Entering Dividend Income ........... D-15

Entering Education Benefits ........... J-8

Entering Other Compensation in

TaxSlayer ................................ D-45

Estimated Tax Payment ................. H-3

Direct Debit ............................ K-19

Exception to Early

Distribution Penalty .................. H-2

Exclusion of Gain on Sale

of Home ................................. D-39

Exemptions .................................... C-1

Dependent ................................ C-3

Interview Tips for

Qualifying Child ................... C-5

Interview Tips for

Qualifying Relative ............. C-6

Personal ................................... C-2

Expenses

50% Limit ................................F-11

Business ..........................D-32, F-9

Employee ................................F-12

Entertainment ..........................F-10

Job Hunting ...............................F-8Medical ......................................F-6

Miscellaneous ...........................F-8

Transportation .........................F-12

Travel ................................F-9, F-6Extension, Requesting .................. M-5

Frequent Taxpayer Inquiries .......... P-5

Filing Requirements ....................... A-1

Children .................................... A-2

Dependents .............................. A-2

Other Situations ....................... A-3

Filing Status DecisionHead of Household

Qualifying Person ............... B-3Tree .......................................... B-1

First-time Homebuyer Credit.......... H-1

Foreign Address ............................ K-9

Foreign Earned Income ............... D-45

Foreign Earned Income

Exclusion ................................ D-58Foreign Tax Credit ......................... G-2

Form

1099-B .................................... D-16

1099-DIV ................................ D-15

1099-INT ................................ D-12

1099-MISC ............................. D-30

1099-R ................................... D-18

1116 ......................................... G-2

13614-C ................................... K-3

2441 ......................................... G-5

2555 ...................................G-9, I-2

2848 ....................................... K-23

4137 ......................................... D-9

4868 Extension ........................M-5

5329 ........................................ H-1

8332 ....................................... K-22

8379 ......................................... P-5

8453 ....................................... K-22

8863 .......................................... J-7

8879 ....................................... K-21

8880 ......................................... G-7

8889 ......................................... E-1

ACH ........................................ K-19

CSA 1099-R ........................... D-18

K-1 ............................................ D-3

RRB-1099-R ........................... D-26

SSA 1099 ............................... D-27

W-2 ........................................... D-9

W-4 ......................................... K-18

W-4P ...................................... K-18

Foster child .................................... C-1

Gains and Losses ........................ D-36

Gross Income ................................ D-1

Head of Household ........................ B-3

Health Insurance Premiums ...........F-6

Health Savings Account .........E-3, E-4

Home, Sale of .............................. D-41

How to Use This Guide ...................... 8Household Employee Income ...... D-42

HSA ........................................E-3, E-4

Identity Theft .................................. P-4

Income

Armed Forces ........................... D-2

Business ................................. D-29

Earned ....................................... I-1

Gambling Winnings ...D-1, D-3, D-4Gross ........................................ D-1

IRA Distribution ...................... D-18

Military ...................................... D-2

Pension and Annuity .............. D-17

Quick Reference Guide ............ D-1

Rental ..................................... D-53

Royalties................................. D-53

Self-employment .................... D-30

Taxable and Non-taxable.......... D-1

Where to Enter ......................... D-7

Income Documents ........................ D-3

Information for People with

Disabilities ................................ P-3

Injured Spouse .............................. P-5

Innocent Spouse ............................ P-5

Insolvency Worksheet .................. D-47

Installment Agreement ................. K-17

Insurance Premiums

Health ........................................F-6

Long Term Care ....................... F-6

Intake and Interview Sheet ............ K-3

Interactive Tax Assistant ................ P-8

Interest ......................................... D-12

Mortgage Interest

Received ........................... D-13

Municipal Bond ....................... D-14

OID ......................................... D-13

Student Loan Interest Paid ....... E-6

Tax-exempt ............................. D-14

You Paid ....................................F-7

IRA

Contribution .............................. E-5

Distributions ........................... D-21

Rollover .................................. D-20

ITA ................................................. P-8

Itemized Deductions ................... Tab F

Interview Tips ............................F-3

Screen Shots .............................F-5

Who Must Itemize .....................F-1

ITIN .................................................L-3

Applying for ...............................L-3

Creating a Return without

ITIN E-filing ..........................L-2

Job Aid ........................................... K-3Form 1040 Job Aid.... ............... K-1

Job Hunting Expenses ....................F-8K-1 ............................................... D-53

Keeping Up a Home, Cost of ......... B-4

Last name, determining ................. K-5

Lifetime Learning Credit ................. J-5

Logging On

Pro Online ................................ N-1

Long Term Care Insurance .............F-6

Medical Expenses ..........................F-6

Mileage

Business ................................. D-14

Medical ......................................F-7Mileage Diagram ..........................F-12

Military Income .............................. D-2

Miscellaneous Expenses ................F-8

Monthly Payments, Making .......... K-16

Mortgage Insurance

Premiums ..................................F-7

Mortgage Interest Paid ...................F-7

Municipal Bond Interest ............... D-14

Navigating TaxSlayer Pro Online ... N-7

Nonrefundable Credits ................... G-1

Nonresidence Decision Tree ...........L-1

Nontaxable Income ...................... D-25

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Q-11

Offer in Compromise ................... K-17

Office of Personnel

Management .......................... D-18

OPM Retirement .......................... D-18

Optional Contingency Plans for

Maintaining Site Operations ... P-1

Other Income ............................... D-44

Other Taxes Payments ................... H-1

Out of Scope Topics ........................... 9

Paper Return ........................N-9, K-25

Payment Agreements .................. K-16

Penalty, Estimated Tax ................... H-3

Pension and Annuity Income ....... D-18

Personal Exemptions ..................... C-2

Personal Representative ............. K-22

PIN Guidelines ............................. K-21

Points paid ......................................F-7

Power of Attorney ........................ K-24

Practitioner PIN Guidelines ......... K-21

Preparing a Tax Return .................. K-7

Printing the Return

TaxSlayer Pro Online ...... N-7, N-14

Prior Year Returns .........................M-3

Prisoner Earned Income .............. D-45

Property Taxes ................................F-6

Pro Online Home ........................... N-1

Publication

4731 ....................D-46, D-50, D-51

4885 ......................................... E-4

Qualifying Child ............................. C-3

Child Tax Credit ................ G-8, G-9

EIC ............................................. I-2

For EIC ....................................... I-4

Interview Tips ........................... C-5

Of More Than One Person ....... C-4

Qualifying Relative ......................... C-3

Interview Tips ........................... C-6

Quality Review ............................. K-26

Quality Site Requirements ............... 12

Railroad Retirement ..................... D-26

Real Estate Taxes ...........................F-6

Recordkeeping,

Business Travel .......................F-13

Refund

Direct Deposit ......................... K-14

Savings Bond ......................... K-15

Split ........................................ K-15

Refund of State Income Tax ........ D-11Reject Codes ................................. Q-7

Rental Income ............................. D-53

Residency Status Decision

Tree ...........................................L-1Residential Energy Credit ............ G-10

Resident/Non Resident

Definitions .................................L-1

Retirement and Pension

income for EIC ....................... D-18

Retirement and Pension

Income ................................... D-22

Retirement Savings

Credit ........................................ G-6

Rollover of IRA or 401(k) ............. D-20

ROTH IRA, Contribution .......D-22, E-5

Routing Numbers ......................... K-14

Royalty Income ............................ D-53

Sale of a Home ............................ D-41

Sale of Stock ............................... D-37

Sales Tax ........................................F-5

Savings Bond with Refund ......... K-15

Schedule

A ................................................F-5

A Detail ......................................F-7

B ............................................. D-12

C ................................... D-30, D-32

C-EZ ............................. D-30, D-33

D ............................................. D-36

E ............................................. D-56

EIC ............................................. I-6

K-1 .......................................... D-53

R ............................................. G-11

Scholarships and

Grants ............................. D-45, J-1

Scope of Service ............................... 9

Section 121 Exclusion ................. D-50

Self-employed Transportation

Expenses ................................F-12

Separated Parents,

Children of ................................ C-8

Setting up TaxSlayer Pro Online .... N-1

Signatures ................................... K-23

Child’s Return ......................... K-23

Deceased Taxpayer ................ K-23

Simplified Method ........................ D-19

Social Security Benefits ............... D-27

Split Refund ................................. K-15

Standard Deduction ........................F-1

For Dependents ........................F-2

For Over 65 or Blind ..................F-2

Standards of

Conduct ...............Inside front cover

Starting a New Return ................... N-4

State and Local Refund

Worksheet .............................. D-11

State Returns, Creating ............... K-13

Student for EIC ................................ I-6

Student Loan Interest .................... E-6

Support Worksheet ........................ C-9

Tax Topics ...................................... P-8

Tax Trails ........................................ P-8

Taxable and

Non-taxable Income ................. D-1

Taxes You Paid ................................F-6

Tax-exempt Interest ..................... D-14

Taxpayer Civil

Rights ................. Inside back coverTaxSlayer® Entries ......................... D-3

Temporary absence ....................... C-5

Tie-breaker .................................... C-4

Tips ............................................... D-9

Transportation Expense ................F-12

Travel Expenses .............................F-9

Tuition Fees .................................... J-4

Unmarried Parents,

Children of ................................ C-8

Unreported Social Security

and Medicare Tax ..................... H-1

Vehicle Registration Tax .................F-5

Volunteer

Agreement ..........Inside front cover

Wages ........................................... D-6

What’s New ................................New-1

Where’s My Refund ....................... P-8

Who Must File

Children .................................... A-2

Dependents .............................. A-2

Most People ............................. A-1

Other Situations ....................... A-3

Who Should File ............................ A-3

Withholding .................................. K-18

On 1099-B .............................. D-13

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Q-12

Notes

Taxpayer Civil Rights

The Department of the Treasury-Internal Revenue Service will not tolerate discrimination based on race, color, national origin (including limited English proficiency), disability, reprisal, sex (in education programs or activities) or age in programs or activities receiving federal financial assistance from the Internal Revenue Service.

Persons with disabilities and/or limited English proficiency should be able to participate in or benefit from programs and services that IRS supports. Taxpayers with a disability may request a reasonable accommodation and taxpayers with limited English proficiency may request language assistance to access service. For additional Information refer to https://www.irs.gov/uac/Your-Civil-Rights-Are-Protected for reasonable accommodation.

If a taxpayer believes that he or she has been discriminated against, a written complaint should be sent to:

Operations Director, Civil Rights DivisionInternal Revenue Service Room 24131111 Constitution Avenue, NWWashington DC 20224

Email edi.civil.rights.division@irs.gov

Do not send tax returns, payments or other non-civil rights information to this address.

Low Income Tax Clinics

Low Income Taxpayer Clinics (LITCs) represent low income individuals in disputes with the Internal Revenue Service, including audits, appeals, collection matters, and federal tax litigation. LITCs can also help taxpayers respond to IRS notices and correct account problems. Some LITCs provide education for low income taxpayers and taxpayers who speak English as a second language (ESL) about their taxpayer rights and responsibilities.

LITC services are free or low cost for eligible taxpayers. LITCs are independent from the IRS but receive some of their funding from the IRS through the LITC grant program. Each clinic determines whether prospective clients meet income guidelines and other criteria before agreeing to represent them.

Find a clinic near you on the LITC Map or IRS Publication 4134, Low Income Taxpayer Clinic List. This publication is also available at www.irs.gov/orderforms or at your local IRS office.

Taxpayer Advocate Service

The Taxpayer Advocate Service (TAS) is an independent organization within the IRS, led by the National Taxpayer Advocate. Its job is to ensure every taxpayer is treated fairly and that taxpayers know and understand their rights. TAS offers free help to taxpayers in dealing with the often confusing process of resolving tax problems they haven’t been able to resolve on their own. TAS has at least one taxpayer advocate office located in every state, the District of Columbia, and Puerto Rico. The local advocate’s number is in the local directory and at taxpayeradvocate.irs.gov.

The Taxpayer Advocate Service’s website, taxpayeradvocate.irs.gov, is a resource for all taxpayers. The website covers a variety of tax-related concepts and problems, breaking each down to describe what the taxpayer should know, what they should do, and where they can get more help if needed. Taxpayers can also learn about their taxpayer rights. The site is mobile-responsive, so it’s easy to use on any device.

If a taxpayer comes into a VITA/TCE site with a tax problem for which they have been unsuccessful in resolving with the IRS, TAS may be able to help.

For more information, the taxpayer can call toll-free 1-877-777-4778 (1-800-829-4059 for TTY/TDD) or locate the closest advocate at taxpayeradvocate.irs.gov.

Contact Information for Volunteers

TaxSlayerTaxSlayer Volunteer Support 1-800-421-6346 (Do not give to the public)TaxSlayer via E-Mail support@vita.taxslayerpro.com

Tax Year Websitehttps://vita.taxslayerpro.com Current and 3 previous years accessible from one

URL

Internal Revenue ServiceVITA/TCE Hotline (for volunteer use only) 1-800-829-8482 (800-TAX-VITA)IRS SPEC Territory OfficeEnterprise Service Desk (Help Desk)IRS e-file Help Desk 1-866-255-0654Identity Theft 1-800-908-4490VolTax (To Report Unethical Behavior to IRS) wi.voltax@irs.govVolunteer Tax Alerts https://www.irs.gov/Individuals/Quality-and-Tax--

Alerts-for-IRS-Volunteer-Programs

State Department of RevenueState Volunteer HotlineState e-file Help DeskState General InformationState WebsitePartner Point of Contact

Contact Information for TaxpayersIRS Tax-Help www.irs.govWhere’s My Refund Website www.irs.gov/refundsIRS Forms and Publications www.irs.gov/orderformsIRS Taxpayer Advocate www.irs.gov/advocateIRS Tax-Help for Deaf (TDD) 1-800-829-4059Social Security Administration www.ssa.gov/Refund Offset Inquiry (Financial Management System)

1-800-304-3107