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8/2/2019 TC TigerTeam 09 2012-03-21 CSUN Research Initial Questionnaire Results
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California State University NorthridgeTransportation Tiger TeamThe Transit Coalition
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Who we are.. California State University Northridge, Urban Planning
Senior Students, Graduating Spring 2012. We chose our graduating internship with The Transit
Coalition of Sylmar.
10 Tiger Team Members
Project Manager: Sonja Tristan
Assistant Project Manager: Christopher Hicks
GIS Team Leader: Jose Galdamez Jr.
GIS team and Grant Writer: Isacc Flores
GIS team and IT: Larry Shoemaker
Photography and Graphics: Fipe LeiluaResearch Team Leader: Colin Linebaugh
Professional and Public Outreach: Wesley Vasquez, Gail Pitters
Professional / Public Outreach / Data Collection: Joshua Schroder
The Transit Coalition Executive Director: Bart Reed2
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Transportation Tiger Team
and Sylmar Project
Named for our passion for transit, the California State University
Northridge student-intern chapter of the renowned Transit
Coalition tackles pressing mass-transit and mobility issues in the
San Fernando Valley with never before seen ferocity.Utilizing community integration, technological prowess, and tiger-
like strength - the team is currently undertaking an ambitious
study of Sylmar Metrolink, Metro Lines 230 and 236 and its
connectivity to surrounding regional centers for the people of Los
Angeles.By May, a report detailing our recommendations will be published
for all future students, community leaders, advocacy groups, and
the online community. It is our belief that this report will spark an
active, on-going discussion, ultimately leading to well-planned
action. 3
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Agenda1. Board Metro Bus Line 236 at Sylmar Metrolink Station
toward L.A. Mission College, remain on bus, loop backto the Sylmar Metrolink Station and alight.
2. Board Metro Bus Line 230 from SMS, to Balboa Blvd andFoothill, exit bus, observe site, return on 230 to SMS.
3. Conduct interviews throughout.
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Initial Questionnairefor Bus Routes 230 and 236
Tiger Team - Survey Question for Bus routes 230 and 236
Interviewer Name:
1. How did you get to Sylmar Metrolink Station: (circle one)
Train, Bus, Car, Walk, Bike, Skateboard, Dropped off, Drive
2. Where are you going? (circle one)Work, Home, L.A. Mission College, other
3. Do you take this route regularly? yes no
4. How do you feel your bus route connections could improve? more
frequent extended hoursOther:(write it in)
5. What do you not like about this bus route?
6. What do you like about this bus route?
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Activity Centers Near Sylmar Bus Stops
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Twenty three interviews conducted:
The following graphs are the results of twentythree interviews.
To explain the anomaly with regard to graphfigures:o Some questions were not answered by
participants.
o Some questions had multiple answers. Forexample, "What do you like about this busroute?", a participant responded with "nice
people" and "nice bus".
Subsequent questionnaires will be designedwith "0" for 'no answer'.
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Q1. How did you get here?(Sylmar Metrolink Station)
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Q2. Where are you going?
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Q3. Do you take this routeregularly?
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Q4. How do you feel your busride could improve?
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Q5. What do you not like aboutthis bus route?
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Q6. What do you like aboutthis bus route?
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Initial Site Visit After visiting the Sylmar Metrolink Station, riding the 230 and 236 buses,
and conducting an initial survey, there are several observations toaddress. The common theme the survey produced was that, in regards
to what riders sought as improvements for the bus routes, the buses
need to increase their frequency and be on time. In fact, as a team we
experienced that the buses are not always on time; according to the bus
schedule our bus was 15 minutes late. While riding the buses it was
observed that the sidewalks were of very poor quality, sometimesmissing all together, and clearly did not meet ADA requirements. Also
the bus stop signage was very small and hard to see. Lastly, most of the
stops didnt have benches or shade.
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Sylmar sidewalks do not meet ADA requirements.
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Conclusion...
We found that the main problems were availability and frequency of
buses, as well as buses not being on time.
Please note that on this site visit, the initial goal was to observeonly. However, it was decided to test out the questionnaires whilethere. Our final findings will include more questionnaires in order toadequately reflect population.
Respondents were glad to talk with us and answer the six questionswhen told we were California State University Northridge studentsinterning for The Transit Coalition and we were collecting data thatmay help improve their bus experience.
We will adjust questionnaires for ease and to address sidewalkconcerns for ADA requirements, and bus stop comfort and safety.
Further research is required to adequately explain issues and topresent recommendations.
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Thank you SylmarWe appreciate your participation and supportwith our research. You asked, were listening
and were advocating for you!
California State University NorthridgeTiger Team forThe Transit Coalition
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Website: www.csuntigerteam.org
Website:www.transitcoalition.org Facebook: https://www.facebook.com/pages/CSUN-Tiger-Team/182296325206935
Email: [email protected]
Phone: 818-367-1661
PO Box 567, San Fernando, CA 91341-0567
Visit us, stay informed
TC-TigerTeam-09-2012-03-21-CSUN-Research-Initial Questionnaire Results 18
http://www.csuntigerteam.org/http://www.csuntigerteam.org/