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What Do Leaders Do Di�erently?
Who Puts the CIO in Charge of Digital Transformation?
What Do CIOs Spend Their Time Doing?
Where Does Innovation Happen?
How Often Do CIOs Say Their Vision Aligns with Others’?
We Surveyed More Than 1,000 CIOs to Find Out...
220 out of 1,010Digital Leader Companies have
• Enterprise-wide digitization initiatives• Strong leadership in place• Digitally-enabled operating models• Digital products and services• High success with digital business
219 out of 1,010Digital Follower Companies have
• Digital initiatives still in pilot phase• Only limited digitization• Low success with digital business
Who Brings What to the Transformation Table?
54%CIO o�ce
61%CIO o�ce
75%CIO o�ce
CIO
73%Digital Leader
Companies54%Other
Companies50%Digital Follower
Companies
Pursuing business model innovation
Digital Leaders Followersvs.
Managing existing IT infrastructure
63% vs 43% 37% vs 57%
CEOBoard C-suite LOB heads
86% vs 65%86% vs 75% 86% vs 68% 92% vs 73%
How We Conducted the Study
Population
1,010 CIOs 60% North America40% Europe
11 industries
Revenues$1+ bn
75%
IT budget$50+ mn
72%
To learn how CIOs in North America and Europe are navigating a complex and rapidly evolving digital landscape, where their companies are focused,and how much traction they’ve gained this past decade from those e�orts.
Objective
@TCSDigitalTech | @TCSDigitalBiz | @TCSCognitiveBizTCS Business 4.0™ Institute
Copyright © 2019 Tata Consultancy Services Lim
ited
In a separate business unit that reports to the
head of our company or division
In a business function(s)—e.g., marketing, sales, R&D, etc
Elsewhere
Percent of total answers; multiple answers permitted
In the IT functionvs.
46% for Digital Leaders
32%
30%
26%
12%
Ideation/Strategy GovernanceProject
Management
35%CEO o�ce
$
Budget
51%Strategy o�ce
Alliances &Partnerships
TCS 2020 CIO Study:Digital Leadership for Business Transformation
Roles & Responsibilities in Digital Business
Digital Leaders Followersvs.